Query Resolution Jobs in Indore

22 Jobs Found

AI

Customer Support Executive

Aitrillion

Fresher | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Customer Support Customer Support Executive Customer executive
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Software Quality Assurance Engineer

Primathon Technology Ventures

2+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Software Quality Assurance (QA) Engineer Indore (2+ Years Experience) Location: Indore, India Job Type: Full-Time | On-site Experience Required: 2+ Years Industry: Software Development / IT Services Keywords: QA Engineer jobs in Indore, Manual Testing Jobs, Selenium QA, Cypress QA, API Testing Jobs, Mobile App Testing Jobs, Software Testing Careers, Quality Assurance Engineer Job Overview You will be responsible for designing, executing, and maintaining test plans, ensuring our products meet client expectations, and delivering error-free solutions. Join our team and play a key role in elevating the quality of innovative software products. Key Responsibilities Develop and execute manual test cases for web and mobile applications. Conduct UI Testing, API Testing, and Backend Testing. Collaborate with cross-functional teams in an Agile/Scrum environment. Ensure software reliability through rigorous bug tracking and regression testing. Use tools like Selenium, Cypress, or Playwright for automation when required. Document detailed test reports, defect logs, and issue resolution steps. Participate in test planning, estimation, and strategy development. Required Qualifications & Skills Bachelor s degree in Computer Science, Engineering, or a related field. 2+ years of QA experience in software testing (manual). Proficiency in Java or Python for scripting and debugging. Hands-on experience with tools such as Selenium, Cypress, or Playwright. Strong understanding of database management and query execution. Experience in mobile app testing, UI/UX validation, and REST API testing. Solid knowledge of QA methodologies, test processes, and defect tracking. Familiarity with version control systems like Git. Understanding of Agile development and QA s role within it. Preferred certifications: Six Sigma, Certified Quality Engineer, or Quality Auditor. Perks & Benefits Competitive salary and performance-based bonuses Work on cutting-edge technologies and real-world projects Opportunity to make a tangible impact on product quality and user experience Supportive team culture with continuous learning opportunities Modern office environment in Indore with a collaborative work culture If you're looking to grow your QA career in a dynamic environment that values precision, teamwork, and innovation, this is your chance. Apply now and help us build world-class software solutions with confidence and quality. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Software Quality Software Quality Assurance Software assurance
AI

Customer Success Manager (saas)

Aitrillion

2+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Customer Customer Success Manager Customer manager Success manager
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Assistant Manager HR

Serosoft Solutions

8+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Position: Assistant Manager HR Job Category: Non-Technical Department: Human Resources Location: Indore, Madhya Pradesh Experience: 8+ Years Employment Type: Full-Time, Permanent About the Role: We are seeking an experienced and proactive Assistant Manager HR to oversee payroll, performance management, and administrative functions. The ideal candidate will bring 8+ years of HR expertise, strong leadership skills, and a strategic mindset to align HR processes with business objectives. This role plays a key part in fostering a positive work environment, supporting employee development, and ensuring compliance with HR policies and labor laws. Key Responsibilities: Talent Acquisition & Recruitment: Manage the end-to-end recruitment process, ensuring a seamless candidate experience. Collaborate with department heads to align talent acquisition strategies with business needs. Payroll & Compliance: Oversee end-to-end payroll processing, ensuring accuracy, compliance, and timely execution. Ensure adherence to statutory regulations, labor laws, and company policies. Performance Management & Employee Development: Lead the Performance Management System (PMS), including goal setting, performance reviews, and career development initiatives. Work closely with leadership to drive employee engagement and retention strategies. HR Administration & Office Management: Manage administrative functions, including vendor coordination, office management, and facilities maintenance. Support employee well-being and ensure a productive workplace environment. Employee Engagement & Grievance Handling: Address and resolve employee grievances promptly, fostering a positive and inclusive work culture. Design and implement employee engagement initiatives to enhance workplace satisfaction. HR Strategy & Business Alignment: Partner with senior leadership to develop and implement HR strategies that align with organizational goals. Act as a trusted advisor to management on HR policies, best practices, and workforce planning. Education & Experience: Master s degree in Human Resources, Business Administration, or a related field. 8+ years of experience in an HR Generalist or leadership role. Prior experience in the IT industry is highly preferred. Key Skills & Competencies: Strong communication and interpersonal skills for effective stakeholder management. Excellent problem-solving and organizational abilities to manage multiple priorities. Adaptability in a fast-paced environment with evolving business needs. Strategic mindset with hands-on experience in HR operations and compliance. Learning & Growth: Continuous professional development opportunities. Cutting-Edge Technologies: Work on pioneering HR solutions. Global Opportunities: Expand your expertise with international exposure. Vibrant Work Culture: Team outings, celebrations, and engaging activities. Competitive Compensation: Attractive pay packages based on experience. Work-Life Balance: 5-day workweek with a focus on well-being. Health & Wellness: Comprehensive group health insurance coverage. Open-Door Policy: Your ideas and contributions are always valued. Prime Location: Work from our beautiful office in Indore, India s cleanest city! If you're an HR professional looking for a challenging yet rewarding role, we invite you to apply and be a part of our dynamic team at Serosoft! Qualification : Masters degree in Human Resources, Business Administration, or a related field.

Assistant Manager Assistant manager Manager assistant Hr
IS

Senior Full Stack Developer

Indira Securities

6+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Job Title: Senior Full Stack Developer (Java + Flutter) AWS Domain: Stock Broking / Finance / Fintech Location: Indore, Madhya Pradesh Qualification: Graduate IT / Computer Science Experience: 6+ years Job Overview: We are looking for a Senior Full Stack Developer with deep expertise in Java (backend) and Flutter (frontend/mobile), along with advanced AWS cloud infrastructure skills. The ideal candidate will have a strong background in building scalable, secure, and high-performance applications in the stock broking or financial services domain. Key Responsibilities: Develop and maintain robust financial and trading applications using Java (Spring Boot) for the backend and Flutter for mobile and web platforms. Architect and deploy cloud-native applications using AWS services, including EC2, Elastic Load Balancer, VPC, with an emphasis on scalability and high availability. Set up and manage telemetry and performance monitoring tools such as CloudWatch, Prometheus, and Grafana to ensure system reliability and incident response. Build and optimize data pipelines for handling market data ingestion, order flow, and trade lifecycle using Elasticsearch and relational databases. Securely integrate external systems including market data feeds, KYC platforms, and trading gateways. Collaborate with cross-functional teams Product, QA, and DevOps for seamless development and deployment workflows. Enforce modern development practices including CI/CD pipelines, code reviews, and automated testing. Ensure compliance with financial industry security standards and regulatory requirements. Required Skills & Experience: 6+ years of full stack development experience, preferably in the finance, trading, or stock broking domain. Expertise in Java technologies (Spring Boot, REST APIs, multithreading, JMS). Strong proficiency in Flutter for mobile and web app development (iOS/Android/Web). Deep practical knowledge of AWS cloud services, including: EC2: provisioning, scaling, automation, and security groups. Elastic Load Balancer: configuration, routing, auto-scaling, and health checks. Elasticsearch: setup, query optimization, and monitoring. Monitoring Tools: CloudWatch, Prometheus, Grafana. Familiarity with CI/CD tools such as Jenkins, GitHub Actions, and containerization with Docker. Experience with Infrastructure-as-Code tools (Terraform, CloudFormation). Proficient in MySQL/PostgreSQL and NoSQL databases like Elasticsearch. In-depth knowledge of financial protocols, compliance requirements, and secure coding practices. Demonstrated success in building low-latency, high-throughput systems. Strong debugging, troubleshooting, and optimization skills. Preferred Qualifications: Experience with Kafka or RabbitMQ for event-driven architectures. Familiarity with microservices, serverless (AWS Lambda), and API Gateway. Exposure to market data vendors (e.g., NSE, BSE, MCX, Bloomberg). Experience in building real-time dashboards and analytics in the fintech domain. AWS Certifications (e.g., AWS Certified Solutions Architect or Developer). Qualification : Graduate IT / Computer Science

Senior Stack Full stack Developer Senior developer
AI

Shopify Web Developer

Aitrillion

2+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Job Title: Shopify Web Developer Location: Indore, India (Onsite) Experience: 2+ Years | Full-Time About the Role We are looking for a skilled Shopify Web Developer with strong expertise in Shopify theme development and customization. You will work closely with our in-house design team to build and optimize eCommerce websites, ensuring seamless user experiences and adherence to industry best practices. Key Responsibilities Act as the Shopify expert, managing all aspects of Shopify platform development and customization. Collaborate effectively with designers to implement front-end and back-end solutions. Customize and create Shopify themes tailored to client needs using the Liquid programming language. Modify existing Shopify templates and develop new themes from scratch. Ensure responsive design implementation across all devices using HTML5, CSS3, JavaScript/jQuery, and Bootstrap. Manage project timelines and communicate progress clearly to stakeholders. Proactively suggest improvements aligned with the latest eCommerce industry standards and trends. Desired Skills & Qualifications Minimum 2 years of hands-on experience with Shopify theme installation, customization, and development. Strong proficiency in Liquid, Shopify s templating language. Solid understanding of HTML5, CSS3, JavaScript/jQuery, Bootstrap, and responsive web design principles. Ability to work independently and collaboratively within a team environment. Excellent communication and time management skills. Self-motivated with a proactive approach to problem-solving and innovation. Immediate joiners preferred. Work on exciting eCommerce projects with a growing SaaS company. Collaborate with a talented and creative team. Opportunity to grow your skills in Shopify and web development technologies. Supportive and inclusive company culture. Apply Today If you are passionate about Shopify development and ready to contribute to dynamic eCommerce solutions, apply now to join our team in Indore!

Shopify Web Developer Shopify developer Web Developer
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Software Engineer (java)

Serosoft Solutions Pvt Ltd

3+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Software Engineer (JAVA) Job Category: Technical Department: Engineering Job Location: Indore, India Experience Required: 3+ Years About the Role: Serosoft, a leading Educational ERP Software company and a Deloitte Fast 50 & ET Growth Champion, is looking for a Software Engineer (JAVA) to join our dynamic team. The ideal candidate should have 3+ years of experience in Java development and be passionate about designing, developing, and maintaining high-quality applications. You will work collaboratively with cross-functional teams to deliver innovative, scalable solutions that drive business growth. Responsibilities: Design, develop, and maintain robust and scalable software applications using Java technologies. Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Write clean, efficient, and maintainable code following coding best practices and standards. Conduct unit testing and debugging of applications to ensure software quality and reliability. Participate in code reviews to provide and receive constructive feedback. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 3+ years of experience in Java Development. Skills & Competencies: Excellent problem-solving and analytical skills. Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, and related technologies. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open-Door Policy: Your ideas and feedback are always welcome. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! Join Serosoft today! If you are passionate about Java development and want to be a part of an innovative company that values collaboration and growth, apply now to start your journey with us. Qualification : Bachelors degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered.

Software Engineer Software Engineer Engineer software Java
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Senior Software Engineer Java

Serosoft Solutions

5+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Position: Software Engineer Job Category: Technical Department: Engineering Job Location: Indore Experience: 5+ years About the Role: India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for an experienced Software Engineer. The ideal candidate will have 5+ years of relevant experience in Java development and will be responsible for designing, developing, and maintaining high-quality software applications using Java technologies. You will collaborate with cross-functional teams, including product managers, designers, and other software engineers, to deliver innovative and scalable solutions. Key Responsibilities: 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API, JMS, etc. 2+ years of team-leading experience in production support of Java/J2EE applications. MUST have a production support attitude and aptitude. MUST have efficient troubleshooting aptitude and experience. MUST have experience working under high-pressure situations to strictly meet SLA. MUST have fixed code in application for resolving support tickets. Writing the code by strictly following the Coding Standards. Troubleshooting and resolving production support tickets and meeting SLA strictly. Must have worked on projects/products with Spring and Hibernate framework. Strong design, object-oriented, and core Java skills. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 5 years of experience in Java Development. Skills: Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, etc. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Senior Software Senior software Engineer Senior engineer
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Delivery Manager

Systango

8+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company providing enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we prioritize efficiency, using cutting-edge technologies to deliver high-quality solutions at speed. We specialize in leveraging Gen AI, AI/ML, and Blockchain to help traditional businesses undergo their next stage of digital transformation. Our highly skilled team excels in web & enterprise development, mobile applications, QA, and DevOps. Our top-tier clients, such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, rely on us to enhance their digital capabilities and drive disruptive innovations. At Systango, we make the impossible possible literally. Job Highlights: Lead and guide projects through all phases, including requirements gathering, scoping, planning, influencing, development, QA, bug fixing, deployment, and metrics tracking. Champion Agile Scrum methodology to deliver projects efficiently. Certified Scrum Master or Agile certification preferred. Bachelor's degree in Computer Science, Engineering, or a related technical field. Required Experience: 7-8 years of experience, preferably in a services-based company, managing 4-5 projects concurrently. Job Description: Take a hands-on approach in managing the delivery of critical business initiatives, overseeing all aspects of project management such as planning, requirements definition, risk management, communication, and execution. Develop innovative solutions to address project obstacles, resolving issues and constraints through consensus and effective judgment. Manage multiple stakeholders, coordinate cross-functional teams, and ensure customer deliverables are met. Make delivery decisions, balance tactical goals with long-term strategy, and ensure successful project outcomes. Guide projects through all phases, from requirements gathering and scoping to planning, development, QA, bug fixes, deployment, and metrics tracking. Lead and facilitate discussions, decision-making processes, and conflict resolution across teams. Assist teams in adopting the Agile Manifesto and driving continuous improvement in Agile execution. Ensure timely product delivery within an Agile framework, focusing on continuous process enhancement. Coordinate across cross-functional teams, identifying and mitigating dependencies and risks early on. Develop risk impact matrices and implement risk mitigation strategies for high-priority issues. Provide weekly sprint health status reports to higher management. Manage third-party integrations and commitment closures, participating in user and product research exercises and workshops. Prepare business models, flowcharts, and diagrams to communicate project requirements. Track progress and performance using relevant tools. Key Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 7-8 years of experience in project management, with a focus on managing multiple projects in parallel. Experience working on startup products in B2B, B2C, or SaaS domains. At least 3 years of technical program management experience, with a track record of managing projects across cross-functional teams. Strong experience with Agile Scrum methodology and facilitating its adoption across teams. Excellent communication skills, with the ability to manage stakeholder expectations and lead cross-functional teams. Certified Scrum Master or Agile certification is a plus. What You'll Gain: A dynamic work environment that fosters continuous learning and growth. Opportunities to work with industry leaders and cutting-edge technologies. Exposure to large-scale, high-impact projects with global clients. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field.

Delivery Manager Delivery manager Full-Time Project manager
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Administrator (contract)

Wipro Limited

Fresher | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Administrator Full-Time Administrator (Contract) Administrative Support Contract Management
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Web Designer

Alphawizz Technologies Pvt. Ltd.

1+ Year | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Web Designer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Conceptualizing creative ideas with clients to build engaging web designs. Testing and improving the design of the website for better user experience. Establishing design guidelines, standards, and best practices for consistency. Maintaining the appearance of websites by enforcing content standards. Designing visual imagery for websites and ensuring alignment with client branding. Skills Required: A relevant diploma in a related field. Familiar with Graphic Design software including Adobe Photoshop. Proficiency in front-end development web programming languages such as HTML, CSS, JQuery, and JavaScript. Good understanding of content management systems (CMS). Good understanding of search engine optimization (SEO) principles. Join our creative team and contribute to building stunning websites that captivate users! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Web Designer Web Designer Full-Time Ui designer
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Web Developer

Serosoft Solutions

2+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Position: Web Developer Job Category: Technical Department: Engineering Location: Indore, Madhya Pradesh Experience: Minimum 2 years of relevant experience Employment Type: Full-Time, Permanent About the Role: We are seeking a talented and motivated Web Developer to join our team. You will be responsible for building, maintaining, and optimizing robust web solutions that align with business goals. Your work will directly impact the user experience, system performance, and overall success of our web applications. Key Responsibilities: Develop and enhance websites and web applications using WordPress, PHP, and MySQL. Design and implement seamless integrations through REST APIs. Build interactive and responsive front-end features using Angular. Configure and manage payment gateways to ensure secure and reliable transactions. Optimize applications for performance, usability, and scalability. Write clean, efficient, and well-documented code following best practices. Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces. Conduct thorough testing to identify and resolve bugs and compatibility issues across browsers and devices. Ensure web applications meet security and data protection standards. Stay current with emerging web technologies, frameworks, and development trends. Provide technical support and troubleshoot issues post-deployment. Work closely with cross-functional teams, including designers, product managers, and backend developers, to ensure seamless project delivery. Education & Experience: Minimum of 2 years of relevant experience in web development. Bachelor s degree in Computer Science, Information Technology, or a related field. Relevant certifications in WordPress, PHP, Angular, or Web Development are a plus. Skills & Competencies: Strong problem-solving abilities and attention to detail. Experienced in responsive design and writing clean, efficient code. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced team environment. Personal Attributes: Results-driven, self-motivated, and proactive. Strong leadership with a focus on team collaboration and customer satisfaction. Excellent problem-solving skills, with the ability to think critically and make data-driven decisions. Adaptable and resilient in a fast-paced, evolving global market environment. Strong interpersonal and communication skills, capable of building lasting relationships with international clients and stakeholders. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you are passionate about web development and looking for an exciting opportunity, apply now and be part of our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Web Developer Web Developer Full-Time Web development
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Reactjs Developer

Alphawizz Technologies Pvt. Ltd.

1+ Year | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

ReactJS Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance web applications using React.js. Build reusable UI components and ensure efficient rendering for optimal performance. Ensure cross-browser compatibility and mobile responsiveness of applications. Collaborate with backend developers, UI/UX designers, and other team members to create cohesive solutions. Implement state management using Context API, Redux, Recoil, or Zustand for better app flow. Optimize applications for speed, performance, and responsiveness. Debug and troubleshoot front-end issues and performance bottlenecks. Write clean, maintainable, and modular JavaScript/TypeScript code for maintainable applications. Skills Required: Strong proficiency in React.js, JavaScript (ES6+), and TypeScript. Deep understanding of React Hooks, Functional Components, and Lifecycle Methods. Proficiency in front-end development web programming languages such as HTML, CSS, JQuery, and JavaScript. Experience with State Management (Redux, Context API, Recoil, or Zustand). Knowledge of HTML5, CSS3, and pre-processors like SASS or Tailwind CSS. Strong grasp of Unit Testing with tools like Jest, React Testing Library, or Enzyme. Join our innovative team and contribute to the development of cutting-edge web applications using React.js! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Reactjs Developer Reactjs developer Full-Time React Developer
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Digital Marketing Expert

Alphawizz Technologies Pvt. Ltd.

1+ Year | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Digital Marketing Expert Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Conceptualize creative ideas and strategies with clients to enhance digital marketing efforts. Test and improve the design and functionality of websites to enhance user experience and conversion rates. Establish design guidelines, standards, and best practices to ensure consistency across digital assets. Maintain the appearance of websites by enforcing content standards to align with brand guidelines. Design visual imagery for websites and ensure they are in line with client branding and marketing goals. Skills Required: A relevant diploma in a related field. Familiarity with graphic design software including Adobe Photoshop. Proficiency in front-end development web programming languages such as HTML, CSS, jQuery, and JavaScript. Good understanding of content management systems (CMS) for managing digital assets and website content. Strong understanding of search engine optimization (SEO) principles to improve website visibility. Join our team and help us drive digital growth and brand presence through creative marketing strategies! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Digital marketing Digital marketing Expert Digital Expert
CS

Senior Php Developer

Codiant Software Technologies

3-7 Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Senior PHP Developer Employment Type: Full-time Experience: 3 7 years of experience in PHP Development Job Description: Design, code, and implement complex web-based applications using modern technologies. Mentor junior and mid-level PHP developers and provide technical leadership. Work collaboratively with cross-functional teams to deliver scalable solutions. Engage in direct client communication to gather and clarify requirements. Introduce and implement new technology trends to enhance productivity and product quality. Experience: 3 7 years of hands-on experience in PHP development and web application architecture. Education: UG: B.Tech/B.E. Computers, B.Sc Computers, BCA Computers PG: M.Tech Computers, MBA/PGDM Systems/IT, MCA Computers, M.Sc Computers, or any postgraduate Profile Requisites: Proven ability to lead and guide development teams. Expert knowledge of MVC frameworks such as CodeIgniter, Yii, and Zend. Proficiency in Node.js and AngularJS is a strong advantage. Excellent communication and interpersonal skills. Passion for learning and sharing new technology trends. Experienced in designing and delivering advanced PHP web applications. Skilled in relational database design and dynamic web development. Hands-on experience with jQuery, JavaScript, CSS, and HTML. Capable of managing new product development and enhancing existing products. Knowledge of web application architecture and backend integration. Proficiency in front-end scripting: HTML, DHTML, JavaScript, CSS, AJAX, JSON, and frameworks like jQuery. Ability to analyze and understand business requirements. Join our dynamic team and take your PHP expertise to the next level by leading high-performance projects and teams! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

Senior Php Developer Senior developer Php Developer
CS

Ios Developer

Codiant Software Technologies

2-3 Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

iOS Developer Employment Type: Full-time Experience: 2 to 3 years of experience in iOS application development Job Description: We are seeking experienced iOS App Developers with a strong background in Objective C and hands-on experience in building scalable iOS applications. 2 3 years of experience in iOS development. Strong command over Objective C and experience working with Xcode. Should have published at least 5 iOS applications that meet Apple's App Store standards. Proficient in integrating JSON, SQLite, and web services like SOAP, REST, and POST. Sound understanding of OOPs concepts, SDLC, and database management (SQLite, Core Data). Experience with HTML5, CSS3, JavaScript, jQuery, and Ajax for hybrid app integration. Develop both native and hybrid mobile applications for the iOS platform. Implement features such as mobile shopping, payment integration, and security. Desired Candidate Profile: Proficient in Objective C, Xcode, and iOS SDK. Experience with interface builders and creating seamless user experiences. Hands-on knowledge of Google Maps and GPS integration within iOS apps. Experience working with Core Data for persistent storage. Ability to stay up-to-date with the latest iOS releases and development practices. Join our innovative iOS development team and build top-tier mobile applications for a global user base!

Ios Developer IOS Developer Full-Time Ios app developer
CS

Senior Shopify Developer

Codiant Software Technologies

6+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Senior Shopify Developer Employment Type: Full-time Experience: 6+ years of experience in Shopify Development Job Description: Strong knowledge of the Shopify platform. Expertise in Shopify theme development and customization. Expert-level knowledge of Shopify Liquid templating language. Previous experience working on multiple Shopify projects from mid to high level. Excellent written and verbal communication skills. Proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc.). Expertise in HTML5, CSS3, and JavaScript/ECMAScript 5/6 & jQuery. Thorough understanding of cross-browser compatibility issues. Strong understanding of responsive web design techniques. Understanding of W3C web standards/semantics and accessibility guidelines. Experience in debugging and testing software for cross-browser compatibility. Develop custom Shopify apps and features using Liquid, HTML, CSS, JavaScript, and any backend technology. Experience with third-party integrations and APIs. Experience in theme installation, theme customization, plugin integration, and plugin installation. Experience: 6+ years of experience as a Shopify Developer. Desired Candidate Profile: Education: UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers PG: Any Postgraduate (M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers) - Post Graduation Not Required Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently as well as part of a team. Previous experience working on multiple Shopify projects, preferably mid to high level. A proactive attitude towards learning and keeping up with the latest trends in web development and Shopify. Join our team and work with cutting-edge technology to create customized and high-performing Shopify solutions! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

Senior Shopify Developer Senior developer Shopify developer
CS

Full Stack Developer

Codiant Software Technologies

5-10 Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Full Stack Developer Employment Type: Full-time Experience: 5-10 years of experience as a Full Stack Developer Job Description: Strong programming and technical PHP, MySQL skills with at least 5-10 years of experience. Experience in PHP frameworks such as Laravel, CodeIgniter. Knowledge of Node.js, AngularJS, or React JS would be a plus. Proficiency with front-end scripting including: HTML, JavaScript, CSS, AJAX, JSON and front-end development including jQuery. Strong debugging, diagnostic, and analytical skills with the ability to work on multiple projects simultaneously. Knowledge of setting up deployment processes and experience with GIT. Ability to configure and manage Linux servers and perform performance tuning. Strong design, programming, and debugging experience, along with excellent problem-solving skills. Review and optimize code for peers and ensure the code is unit tested. Knowledge to customize, code, optimize plugins and integrate with other third-party systems. Expertise in development processes such as unit testing, static analysis, secure coding, continuous integration, and SDK development. Ability to take direction, work autonomously, and lead the development team towards delivering solutions. Roles & Responsibilities of Full Stack Developer: Manage technology in projects and provide technical guidance/solutions for successful delivery. Ensure process compliance in the assigned module and participate in technical discussions/reviews. Develop and guide team members in enhancing their technical capabilities and increasing productivity. Identify growth opportunities to support projects in an online environment with regular discussions with all stakeholders. QA all programming changes, fixes, and updates as needed, working with designers and test sites to ensure functionality. Create accurate estimates of implementation times and report on progress. Experience: 5-10 years of experience as a Full Stack Developer. Desired Candidate Profile: Education: UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers PG: Any Postgraduate (M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers) - Post Graduation Not Required Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently as well as part of a team. Previous experience working on multiple Shopify projects, preferably mid to high level. A proactive attitude towards learning and keeping up with the latest trends in web development and Shopify. Join our team and bring your expertise in full-stack development to create powerful and scalable web solutions! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

Stack Full stack Developer Stack developer Full Stack Developer
DI

Senior Php Developer

Dollop Infotech Pvt Ltd.

3-6 Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Senior PHP Developer Experience Required: 3-6 years of experience in PHP Development Technical Skills: Proficient in PHP, including experience with PHP frameworks like Laravel, CodeIgniter, or Symfony. Experience in developing scalable and high-performance web applications. Strong knowledge of HTML, CSS, JavaScript, and jQuery for front-end development. Familiarity with databases such as MySQL, PostgreSQL, or MongoDB for data storage and management. Experience in working with RESTful APIs for seamless integration. Understanding of web technologies and frameworks for designing dynamic and responsive pages. Knowledge of UI/UX design principles to enhance user experience and interface functionality. Experience with version control systems such as Git for collaboration and code management. Familiarity with SEO best practices to ensure optimized website performance and search engine ranking. Job Responsibilities: Design and develop dynamic web pages, multimedia content, and GUIs based on client requirements. Work closely with technical teams to implement server-side logic and integrate with front-end components. Manage and update website content to ensure it is fresh and relevant for users. Upload and deploy websites onto servers and register them with major search engines for better visibility. Collaborate with writers, designers, and other stakeholders to ensure alignment with UI/UX best practices. Optimize web pages for better user experience, site speed, and overall performance. Ensure that websites are responsive and compatible across different devices and browsers. Maintain and improve websites by adding new features and fixing any reported issues. Desired Candidate Profile: 3-6 years of experience in PHP web development, with a focus on back-end logic and full-stack development. Experience in developing websites and web applications using PHP frameworks such as Laravel, Symfony, or CodeIgniter. Strong knowledge of front-end technologies like HTML5, CSS3, JavaScript, and jQuery for responsive designs. Experience working with databases like MySQL, PostgreSQL, and NoSQL databases. Good understanding of SEO principles and techniques for improving website visibility and search engine ranking. Excellent understanding of UI/UX best practices for designing seamless, intuitive web experiences. Proven experience in deploying websites and web applications, ensuring proper version control (Git). Strong problem-solving and debugging skills to optimize website performance. Effective communication skills for collaborating with cross-functional teams. Join our team and help us create innovative web applications that provide exceptional user experiences!

Senior Php Developer Senior developer Php Developer
GI

Magento (adobe Commerce) Developer

Growisto Inc. & Zip Infosolutions Pvt Ltd.

3+ Years | Not Disclosed | Indore, Madhya Pradesh, India | Full-time

Job Description Technical Expertise Hands-on working with complicated customization of the latest versions of Adobe Commerce (Magento) Regular review of codes before it goes for UAT and optimize the system for speed and scalability Identify the production and automation opportunities as per the internal team requirement Stay up to date with the latest Adobe Commerce (Magento) technology Project Delivery Understand the business requirements of clients to design & deliver the best possible solutions to the client Working hands-on on the projects to ensure timely and quality delivery of the projects Guide and train the team to help them execute their projects Identify and implement the process improvements related to effective coding practices Responsible for the flawless delivery of each and every project Team Building & Management Build a high performing team with right technical talent and outstanding project execution skills Get involved in team building by actively participating in hiring, training and people management of team members Requirements Requirement: Min 3.5+ years of experience in Adobe Commerce (Formerly Magento) Experience in developing/editing third-party extensions Extensive experience with PHP and MySQL Experience with JavaScript frameworks such as jQuery Must handle multiple projects simultaneously Developer with strong PHP, Zend, and object-oriented programming experience Good experience of Magento core development (PHP) and Module development which involves database-level operations (Creating new tables in the database and developing Models) Website Development project including both back-end customizing API, plugins, and modules

Magento Adobe Adobe commerce Developer Magento Developer

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