R D Support Jobs in Bengaluru

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Data Scientist I Job Type: Full-Time Category: Data Science Location: Bangalore About Bright Money Bright is a mission-driven consumer fintech company helping Americans get out of debt and build stronger financial futures powered by data science and machine learning. Our mobile platform provides personalized tools for credit building, debt paydown, budgeting, and loan refinancing. With 300,000+ users, 100,000+ reviews, and support from top-tier investors like Sequoia, Falcon Edge, and Hummingbird, Bright is one of the fastest-growing fintech startups in the U.S. We ve raised $90M+ in equity and debt funding to date. We're proud to be building a global-first, data-driven consumer tech company from India, for the world. About the Role As a Data Scientist I, you will be part of a high-impact team using data and machine learning to power Bright s core financial products. You ll work on problems that directly improve users financial outcomes modeling behavior, predicting intent, and enabling smarter, automated experiences. This is a hands-on role for someone with strong fundamentals in ML, statistics, and programming, and a desire to turn data into real-world product impact. Key Responsibilities Design and build predictive models using core concepts of machine learning, statistics, and probability. Analyze large-scale user and transactional data to extract insights and inform strategy. Collaborate cross-functionally with product managers, engineers, and business stakeholders to define and solve problems. Deploy ML models into production environments, ensuring scalability, stability, and performance. Tune, evaluate, and interpret model results to maximize business value and user outcomes. Document methodologies and workflows for reproducibility and team collaboration. Stay current with AI/ML advancements and experiment with new techniques as appropriate. Required Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. Strong grasp of ML and statistical concepts (e.g., regression, classification, hypothesis testing, probability distributions). Proficiency in Python or R, and experience with ML libraries such as scikit-learn, TensorFlow, or PyTorch. Familiarity with model deployment tools and frameworks (e.g., Docker, Flask/FastAPI, MLflow). Understanding of how to implement and monitor models in a real-world production environment. Awareness of modern AI techniques including transformers, LLMs, and generative AI. Strong problem-solving skills, curiosity, and ability to communicate complex ideas clearly. Exposure to cloud platforms like AWS, GCP, or Azure is a plus. Bonus Points For Experience with deep learning and advanced neural network architectures. Understanding of MLOps best practices (CI/CD for ML, monitoring, retraining pipelines). Personal projects, open-source contributions, or research publications in AI/ML. What You ll Work On Model user behavior and financial patterns to power intelligent product features. Analyze complex transaction datasets to surface actionable insights. Build and deploy ML systems that personalize savings and debt management strategies. Apply deep learning, reinforcement learning, and LLMs to real-world fintech use cases. Collaborate with engineering and product teams to launch data-powered experiences in the Bright app. Experiment with cutting-edge AI technologies to innovate in consumer finance. At Bright, you ll go beyond theory you ll use data to change lives. This is your chance to build meaningful, scalable machine learning systems that empower users to take control of their financial future. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Mathematics, or a related quantitative field

Job Title: Sr. Data Science Engineer Location: Bangalore Experience: 5 8+ Years Job Description As a Senior Data Science Engineer, you will develop and maintain scalable data pipelines and manage API integrations to support growing data volume and complexity. You will play a key role in ensuring data quality and enabling accurate AI model development through effective data handling and automation. Responsibilities Monitor data quality and implement processes for data cleansing and validation. Analyze data to troubleshoot and resolve data-related issues promptly. Develop automation workflows for efficient data labeling, preparation, and augmentation to improve AI model accuracy and utility. Requirements Proven experience as a Data Scientist, Data Analyst, or related role, with experience in data mining. Strong proficiency in data manipulation using Python or R; familiarity with Scala, Java, or C++ for raw data processing is a plus. Experience with business intelligence tools (e.g., Tableau) and big data frameworks like Hadoop and Spark. Strong mathematical foundation, especially in statistics and algebra. Advanced SQL skills with experience in database development, data migration, and integration. Expertise in exploratory data analysis and familiarity with common data science toolkits. Ability to communicate complex data insights clearly and effectively to non-technical stakeholders. Familiarity with data management tools and experience applying machine learning and AI techniques.

Position: MIS Analyst Location: Bangalore Experience: 0 2 years Industry: Fintech / Financial Services About Muthoot FinCorp ONE Muthoot FinCorp ONE is the digital arm and strategic business unit of Muthoot FinCorp Ltd., a trusted name in financial services. We re building a robust digital ecosystem that offers customers access to a wide range of financial products across Lending, Saving & Investment, Protection, and Remittance. As a fintech startup with the backing of a legacy brand, we combine innovation with reliability. Our mission is to simplify financial access through a seamless, user-friendly platform and to be the most trusted digital financial services provider in the country. Startup agility with enterprise stability High-growth, high-ownership environment Mentorship from industry veterans Attractive compensation and benefits Work on real impact projects from day one Role Overview: As an MIS Analyst, you will play a key role in leveraging data to drive strategic decision-making. You ll be responsible for reporting, analysis, and generating business insights that influence product, marketing, operations, and revenue strategies. Key Responsibilities: Analyze business data to identify patterns, trends, and actionable insights Design, build, and manage internal dashboards and reporting tools to track key performance indicators (KPIs) Deliver weekly, monthly, and ad-hoc reports for senior leadership and business teams Collaborate with cross-functional teams to understand data needs and support strategic initiatives Work with large datasets to uncover insights related to user behavior, channel performance, customer journeys, etc. Conduct deep dives into key business questions using SQL, R, Excel, or Python Communicate findings clearly to both technical and non-technical stakeholders Create models and frameworks to predict business outcomes and identify opportunities Ensure data integrity and accuracy across reports and visualizations Support campaign analysis and performance tracking for digital marketing efforts Key Skills & Qualifications: Bachelor's in Engineering, Mathematics, Statistics, or related discipline OR MBA from a reputed institute 0 2 years of experience in MIS, Data Analysis, or Business Analytics Proficiency in SQL and data visualization tools like Tableau, Power BI, QlikView Experience with reporting tools (e.g., Business Objects, Excel) Working knowledge of statistics and tools like R, SAS, SPSS Familiarity with data pipelines and querying large datasets Strong analytical skills and attention to detail Excellent communication and presentation skills Prior experience or understanding of NBFCs, banking, or lending products is a plus Preferred Tools & Platforms: SQL / Hue / ETL frameworks Tableau / Power BI / QlikView R / Python Excel / Google Sheets Join us at Muthoot FinCorp ONE and make your mark on the digital financial landscape. Apply now and let s build the future together. Qualification : Bachelor's in Engineering, Mathematics, Statistics, or related discipline

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Manager - Analytics Location: SEZ4, Bangalore, Karnataka, India Department: Advanced Analytics Employment Type: Subexian Experience Required: 6 to 9 years Job Overview: We are seeking an experienced Manager - Analytics to lead a team of talented data scientists in delivering impactful data-driven solutions. The ideal candidate will have a solid background in analytical methodologies, including machine learning, statistical modeling, and business analytics. You ll be responsible for collaborating with business stakeholders, driving the design and development of advanced analytics models, and ensuring the delivery of high-quality insights that support strategic decision-making. Key Responsibilities: Analytical Methodology: Research, evaluate, and implement new analytical methodologies and approaches to build innovative data-driven solutions. Utilize a blend of mathematics, statistics, machine learning, and business knowledge to solve complex problems. Business Collaboration: Work closely with business leaders and data owners to define key problems and challenges, ensuring the solutions developed have a significant impact on the business. Team Leadership: Lead and mentor a team of junior data scientists, guiding them through the development, deployment, and refinement of machine learning models in a production setting. Advanced Modeling: Utilize a wide range of analytical models, including reliability models, Markov models, stochastic models, Bayesian modeling, classification models, neural networks, and more to address business challenges effectively. Hands-On Expertise: Apply strong hands-on skills in R and Python, using libraries such as NLTK and Sklearn for developing machine learning models and data analysis. Large Data Management: Work with large datasets and distributed computing frameworks like MapReduce, Hadoop, and Hive, ensuring scalable and efficient data processing. Continuous Improvement: Stay up to date with the latest advancements in analytics and machine learning, continually enhancing models and methodologies to deliver cutting-edge insights. Required Technical Skills: Hands-on Experience in Python & R: Strong proficiency in R and Python programming, with experience in libraries such as NLTK, Sklearn, and other machine learning frameworks. Advanced Statistical & Machine Learning Techniques: Proven expertise in at least one of the following: Reliability models Markov Models Stochastic models Bayesian Modelling Classification Models Cluster Analysis Neural Networks NLP (Natural Language Processing) Deep Learning Non-parametric Methods Multivariate Statistics Big Data Tools: Experience working with large datasets and distributed computing platforms such as MapReduce, Hadoop, Hive, etc. Soft Skills: Leadership & Collaboration: Strong leadership skills with the ability to mentor a team of junior data scientists. Excellent collaboration and communication skills to work with business and technical teams. Problem-Solving & Critical Thinking: Ability to approach complex business problems analytically and come up with data-driven solutions. Continuous Learning: A passion for staying up to date with the latest trends and advancements in analytics, machine learning, and data science. At Subex, you ll have the opportunity to work on cutting-edge projects that make a tangible impact on the business. If you're passionate about leading analytics teams and leveraging data science to drive business success, we would love to have you on board.

Job Title: Senior Manager Data Science, Data Modelling & Analytics Location: Bengaluru Department: Insights & Analysis About the Role: As a Senior Manager, you will lead a team of data scientists and analysts, driving the development and deployment of advanced analytics solutions that enable data-driven decision-making. This role blends strategic leadership with hands-on technical expertise, playing a critical part in delivering impactful insights and analytics across the organization. Key Responsibilities: Hands-On Technical Contribution: Design, develop, and deploy advanced machine learning models and statistical analyses to address complex business challenges. Utilize Python, R, SQL, and other tools to manipulate data and build predictive models. Manage end-to-end data pipelines including collection, cleaning, transformation, and visualization. Collaborate with IT and data engineering teams to integrate analytics solutions into production environments. Provide thought leadership on analytics solutions and metrics aligned with business needs. Team Leadership & Development: Lead, mentor, and manage a team of data scientists and analysts, fostering collaboration and innovation. Guide career development, conduct performance evaluations, and promote skill enhancement. Encourage continuous learning and adoption of best practices in data science methodologies. Strategic Planning & Execution: Collaborate with senior leadership to define and execute data science strategy aligned with business goals. Identify and prioritize high-impact analytics projects that deliver business value. Ensure timely and quality delivery of analytics solutions balancing scope and resources. Client Engagement & Stakeholder Management: Act as primary point of contact for clients, translating business challenges into data science solutions. Lead client presentations, workshops, and discussions, effectively communicating complex analytical concepts. Build and maintain strong client relationships, managing expectations and deliverables. Deliver regular reports and dashboards to senior management and stakeholders. Bridge communication between technical teams and business units to align analytics initiatives with organizational objectives. Cross-Functional Collaboration: Work closely with Business Intelligence, Market Analytics, and Data Engineering teams to integrate analytics into business processes. Translate complex insights into actionable recommendations for non-technical stakeholders. Facilitate data-driven workshops and presentations across the organization. Collaborate with support functions to provide timely leadership updates on operational metrics. Governance & Compliance: Ensure compliance with data governance policies and data privacy regulations (e.g., GDPR, PDPA). Implement best practices for data quality, security, and ethical analytics use. Stay abreast of industry trends and regulatory changes affecting data analytics. Qualifications: Education: Bachelor s or Master s degree in Data Science, Computer Science, Statistics, Mathematics, or related field. Experience: 12+ years in advanced analytics, data science, data modelling, machine learning, or related fields. 5+ years in leadership roles managing analytics teams and projects. Experience in BFSI, Hi-Tech, Retail, or Healthcare industries preferred. Experience with media data is a plus. Technical Skills: Proficiency in Python, R, SQL. Experience with data visualization tools like Tableau, Power BI. Familiarity with big data platforms (Hadoop, Spark) and cloud services (AWS, GCP, Azure). Strong knowledge of machine learning frameworks and libraries. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal abilities. Ability to influence and drive organizational change. Strategic thinker focused on business outcomes. Desirable Expertise: Advanced Analytics Techniques: Descriptive Analytics: Statistical analysis, data visualization. Predictive Analytics: Regression, time series forecasting, classification, market mix modelling. Prescriptive Analytics: Optimization, simulation modelling. Text Analytics: NLP, sentiment analysis. Machine Learning Techniques: Supervised Learning: Linear/logistic regression, decision trees, random forests, gradient boosting, SVMs. Unsupervised Learning: Clustering, PCA, anomaly detection. Reinforcement Learning: Q-learning, deep Q-networks. Generative AI & Large Language Models (Good to Have): Experience with GPT, Gemini, LLAMA, etc. for text generation, summarization, conversational agents. Hyperparameter tuning, prompt engineering, embeddings, fine-tuning. Additional Skills: Proficiency with Tableau or Power BI (advanced visualization). Strong data management, structuring, and harmonization skills.

Position Title: Lead AI/ML Engineer Location: Bengaluru Bellandur (GTP) Employment Type: Full-time Job Summary Synechron is seeking a seasoned Lead AI/ML Engineer to lead cutting-edge initiatives in artificial intelligence and machine learning. This role requires deep technical expertise in AI/ML, including deep learning, NLP, computer vision, and generative AI, combined with strong leadership skills to manage teams and drive innovation. You will collaborate closely with stakeholders to deliver high-impact solutions and play a key role in shaping the company s AI-driven digital transformation. Key Responsibilities Lead end-to-end development of AI/ML solutions across use cases involving machine learning, deep learning, computer vision, NLP, and generative AI. Design and implement scalable models and algorithms, ensuring performance, accuracy, and interpretability. Collaborate with product owners, engineers, and business stakeholders to align AI/ML initiatives with strategic objectives. Mentor and guide data scientists and ML engineers to elevate technical quality and delivery standards. Continuously evaluate emerging AI technologies, frameworks, and methodologies to enhance team capabilities. Contribute to innovation strategy by identifying new business opportunities driven by AI/ML. Ensure data and model governance, ethical AI practices, and responsible deployment of AI solutions. Required Skills & Tools Core Competencies: Strong hands-on experience in machine learning, deep learning, NLP, computer vision, and generative AI. Expertise in Python (primary), with additional knowledge of R, SQL, Java, or C++. Deep understanding of statistics, linear algebra, probability, and algorithm design. Frameworks & Tools: TensorFlow, PyTorch, Keras, OpenCV, Hugging Face, spaCy, Scikit-learn, etc. Data processing tools like Pandas, NumPy, and Spark. Version control and CI/CD tools (e.g., Git, MLflow, Docker, Airflow). Methodologies: Proficient in Agile development and model lifecycle management. Experience with productionizing AI models and deploying them on cloud platforms (AWS, Azure, GCP). Experience 8 12 years of experience in AI/ML, Data Science, or related domains. Minimum 8+ years in a leadership or technical lead role driving successful AI/ML initiatives. Proven record of delivering high-impact AI/ML projects at scale. Experience mentoring and managing AI/ML teams in collaborative, cross-functional environments. Day-to-Day Activities Direct and oversee AI/ML model development, validation, deployment, and monitoring. Review project designs, provide technical oversight, and conduct code/model reviews. Drive research and experimentation to apply novel AI methods to solve real-world problems. Support proposal development and client engagements with AI/ML subject matter expertise. Foster a culture of continuous learning, innovation, and data-driven thinking. Qualifications Bachelor s or Master s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Relevant certifications (e.g., TensorFlow, AWS Machine Learning, Azure AI Engineer) are a plus. Soft Skills Strong leadership, team management, and mentoring capabilities. Excellent communication and stakeholder engagement skills. Strategic thinking with a passion for innovation and emerging technologies. Ability to thrive in a dynamic, fast-paced environment and lead through ambiguity. Diversity & Inclusion at Synechron Synechron is committed to a diverse and inclusive workplace. Through our Same Difference DEI initiative, we celebrate unique backgrounds and perspectives while fostering a respectful, empowering environment. We welcome applications from candidates of all identities and provide support through mentoring, internal mobility, and flexible work arrangements. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Artificial Intelligence, or a related field.

Job Title: Senior Software Engineer Customer Solutions Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure Commure is revolutionizing healthcare with AI-powered technologies designed to eliminate administrative overhead and give clinicians more time with patients. Our platform combines advanced LLM AI, RTLS, and workflow automation to streamline clinical operations, improve patient engagement, and enhance care delivery. We support 250,000+ clinicians across hundreds of care sites nationwide and we re just getting started. If you're passionate about building life-changing solutions in one of the world s most vital industries, now is the time to join. About the Role As a Senior Software Engineer on the Customer Solutions team, you ll be instrumental in building and customizing applications on top of our Patient Experience Platform to address client-specific needs. Your work will directly impact how healthcare providers interact with our technology and serve patients better. Key Responsibilities Translate business and client requirements into scalable, maintainable technical solutions. Design, develop, and integrate customized applications and services using our core platform. Collaborate with internal teams and customers to prioritize features and maintain a customer-focused development backlog. Build long-term client relationships through technical leadership and delivery excellence. Implement and maintain observability through logging, monitoring, and alerting systems. Apply SRE and DevOps practices to improve stability and incident response. Coordinate testing and quality assurance activities in collaboration with QA teams. Stay informed on healthcare tech trends and integrate innovations into the platform. Participate in client-facing meetings to advise on feasibility, risks, and technical trade-offs. Mentor junior engineers and contribute to a strong engineering culture. Required Qualifications Bachelor's or Master s degree in Computer Science, Engineering, or a related field. 3+ years of professional software development experience. Frontend: React, Next.js, TypeScript Backend: Python, Node.js Cloud: Proficiency in AWS, Azure, or GCP with experience in cloud-native architectures CI/CD: Familiarity with tools like GitHub Actions, Google Cloud Build, etc. Infrastructure: Experience with Docker, Kubernetes, and IaC principles Monitoring & Observability: Implemented logging, tracing, and alerting systems Production Support: Experience with on-call rotations and incident response Strong communication and collaboration skills with cross-functional teams Experience working directly with clients to deliver technical solutions Understanding of APIs, webhooks, and third-party system integrations in healthcare Preferred Skills Familiarity with HIPAA, FHIR, HL7, and other healthcare standards Understanding of data privacy, compliance, and security best practices Strong problem-solving abilities and adaptability in dynamic environments Experience in client support, customization, or professional services engineering is a plus Why You ll Love Working at Commure + Athelas Mission-Driven Work Help transform healthcare through meaningful technology. Elite Backing Backed by General Catalyst, Sequoia, Y Combinator, and more. Explosive Growth 500%+ YoY growth pre-merger and Series D funded. Competitive Benefits Flexible PTO, health insurance, parental leave, and more (location-specific). Be part of the future of healthcare. Join Commure and help build intelligent, scalable systems that truly matter. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related field.

Financial Data Analyst Location: Bengaluru, India Employment Type: Full-time Department: Global Operations About Commure Commure develops AI-driven healthcare technology that reduces administrative burden for providers, enabling more patient-centered care. Our solutions cover clinical documentation, revenue cycle management, patient engagement, and more serving over 250,000 clinicians nationwide and rapidly scaling. Role Overview We are seeking a Financial Data Analyst to ensure the accuracy and integrity of revenue transaction data ingested from various Electronic Health Record (EHR) systems into our financial databases. This role combines quality assurance, data analysis, and a solid grasp of healthcare revenue cycles and compliance. Key Responsibilities Data Verification: Validate revenue transactions from EHR systems against ingested data. Quality Assurance: Develop and execute test plans, document discrepancies, and track defects in data ingestion processes. Mathematical Analysis: Use mathematical techniques to confirm financial data accuracy and integrity. Process Improvement: Collaborate with development teams to enhance data ingestion workflows and QA methods. Documentation: Maintain thorough records of QA tests, data mappings, and findings; prepare reports for stakeholders. Cross-Functional Collaboration: Work with IT, finance, and operations teams to ensure consistent data quality. Compliance: Adhere to HIPAA and other relevant regulatory standards, staying current with best practices in healthcare data handling. Qualifications Bachelor s degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field. Minimum 3 years of experience in quality assurance or data analysis. Familiarity with healthcare revenue cycles and compliance standards. Advanced Microsoft Excel skills (VLOOKUP, pivot tables, macros), with experience in automation and data modeling preferred. Experience with data visualization tools such as Tableau or Power BI. Strong statistical, mathematical, and analytical abilities. Proficient in SQL and comfortable working with large datasets. Experience with automated QA/testing frameworks and methodologies. Clear communicator able to convey complex data insights to varied stakeholders. Willingness to work night shifts aligned with US time zones (EST to PST). Mission-Driven: Make a tangible impact by transforming healthcare through technology. Strong Investor Support: Backed by leading investors like General Catalyst, Sequoia, and Y Combinator. Rapid Growth: Both companies have achieved 500%+ YoY growth, with ongoing Series D funding. Comprehensive Benefits: Flexible PTO, health coverage, parental leave (subject to location). Qualification : Bachelors degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.

Job Title: Product Analyst Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is transforming how businesses engage customers through human-level AI on WhatsApp. As part of Y Combinator's W21 cohort, we support over 300 top brands like HUL, ITC, Wow Skin Science, and Piramal Health. Our Gen AI agents are driving millions of interactions daily, now expanding into high-stakes sectors like BFSI, Healthcare, and Retail. At LimeChat, we operate like an elite sports team driven, mission-focused, and constantly raising the bar. If you re passionate about data and want to make a measurable impact in a high-growth AI startup, this is your moment. About the Role We're looking for a Product Analyst who will turn complex product data into clear, actionable insights. This role offers end-to-end ownership from designing metrics and running experiments to influencing roadmap decisions. You'll work closely with PMs, engineers, and designers to guide product development and help answer tough questions through data. If you're experienced in analytics, crave ownership, and thrive in fast-paced environments, we want to hear from you. Responsibilities Product & User Analytics Map user journeys to uncover friction in activation, engagement, and retention. Run deep-dive analyses: retention curves, funnel breakdowns, cohort analysis. Design, execute, and analyze A/B tests to validate hypotheses. Create lightweight forecasting models for revenue and payback predictions. Collaborate with PMs to define and track North-Star and supporting metrics. Self-Serve Insights Build and manage Metabase / Looker dashboards for internal teams. Automate reporting for product reviews and roadmap discussions. Maintain clear documentation of metrics, definitions, and data models. Cross-Functional Collaboration Share insights with Growth and CS teams to help drive upsells and prevent churn. Partner with Engineering on event tracking and data QA. Support executive reporting by prepping investor decks and board metrics. Must-Haves 1 2 years in a product analytics, growth analytics, or product ops role. Strong hands-on SQL skills and experience with a BI tool (e.g., Metabase, Looker, Power BI). Comfortable turning ambiguous product questions into clear metrics and explanations. Solid understanding of core metrics like DAU/WAU/MAU, retention, LTV, CAC, payback. Proactive, detail-oriented, and highly outcome-driven. Nice-to-Haves Experience with SaaS or B2B analytics, especially in chatbots or CX automation. Exposure to Python or R for deep-dive analysis or ML experimentation. Understanding of financial metrics and product-led revenue dashboards. Perks & Benefits Unlimited PTO & sick leave Free lunch and snacks Subsidized fitness membership Pet-friendly office Annual team retreat You won t just be running dashboards you ll be shaping product decisions, owning metrics end-to-end, and influencing the roadmap of an AI company at the cutting edge of conversational commerce. This is a career-defining opportunity to grow fast, work with a high-caliber team, and make measurable impact at scale.

Job Title: Operations Analyst Location: Bengaluru, India Company: ShopUp About ShopUp ShopUp is Bangladesh s leading full-stack B2B commerce platform for small businesses. With a mission to empower underserved retailers through technology, logistics, and financial services, ShopUp builds end-to-end infrastructure to solve core supply chain problems. Our India-based tech and data teams play a critical role in scaling intelligent, data-driven solutions across our platform. Role Overview We are looking for a performance-driven Operations Analyst to join our Bengaluru team. The ideal candidate will have a strong foundation in data analytics, a clear understanding of B2B commerce and logistics models, and the ability to drive cross-functional collaboration using insights derived from operational metrics. Key Responsibilities Analyze end-to-end operational data to identify bottlenecks, inefficiencies, and opportunities for optimization. Define and monitor operational KPIs; create dashboards that track performance across functions and geographies. Collaborate closely with finance, business, and tech/product teams to align operations with strategic business goals. Quantify the financial impact of inefficiencies and support data-driven decision-making for process improvements. Partner with product and operations teams to develop and refine SOPs to streamline workflows. Support the execution and tracking of operational enhancement projects through data and insights. Prepare regular performance dashboards and reports for senior leadership and key stakeholders. Qualifications Education: Bachelor s degree in Engineering, Data Science, Economics, or a related field. Experience: 3 5 years of relevant experience in operations, logistics, or business analysis, preferably in a B2B commerce or supply chain-focused organization. Key Skills Strong data analysis and problem-solving skills; ability to perform root cause analysis (RCA) and recommend actionable solutions. Proficiency in SQL (MS SQL, PostgreSQL, or MongoDB) for advanced queries and data extraction. Expertise in Excel/Google Sheets with experience in complex data modeling. Experience with BI and dashboarding tools (e.g., Power BI, Tableau, Looker Studio). Working knowledge of Python, R, or Go for data manipulation is a plus. Familiarity with ERP/CRM workflows and systems. Experience with project management tools (e.g., JIRA, Trello, Asana). Strong interpersonal and communication skills, with an ability to work cross-functionally and present insights to non-technical stakeholders. Be part of a fast-growing tech-first company solving real-world problems in emerging markets. Work alongside a talented and mission-driven team across India and Bangladesh. Enjoy a collaborative work culture with autonomy, growth opportunities, and continuous learning.

Position: Senior Data Scientist Location: Bangalore Employment Type: Full-time Experience Required: 5 to 7 years Purpose of the Position: The Senior Data Scientist will play a key role in designing, developing, and implementing machine learning models and algorithms to solve complex business problems. The role involves collaborating with data scientists, software engineers, and business stakeholders to deliver scalable, efficient machine learning solutions that drive innovation and improve business outcomes. Key Responsibilities: Model Development and Optimization: Develop, train, and optimize machine learning models to meet business objectives. Ensure models are accurate, efficient, and scalable. Data Pipeline and Infrastructure: Design and maintain robust data pipelines to support machine learning workflows. Ensure data quality and integrity throughout the data lifecycle. Deployment and Monitoring: Deploy machine learning models into production. Monitor model performance and implement improvements as needed. Collaboration and Communication: Work with cross-functional teams to understand business requirements and translate them into technical solutions. Communicate complex technical concepts to non-technical stakeholders. Research and Innovation: Stay up to date with the latest advancements in machine learning and AI. Experiment with new techniques and technologies to enhance the organization's capabilities. Essential Skills: Machine Learning Frameworks: Experience with ML frameworks such as TensorFlow, PyTorch, and Scikit-learn. Programming Languages: Strong skills in Python and R. Data Processing: Experience with tools like Pandas, NumPy, and Spark. Model Deployment: Experience with Docker, Kubernetes, MLflow, and FastAPI. Databases: Strong experience in databases like Snowflake, MongoDB, and Cosmo DB. Statistical Analysis: Strong foundation in statistics and probability. Model Management: Experience establishing model management, monitoring, support, and maintenance frameworks. ML Lifecycle: Experience setting up ML lifecycle processes and governance policies, as well as providing L0, L1, and L2 support. Desired Skills: Deep Learning: Familiarity with deep learning frameworks like TensorFlow or PyTorch. Natural Language Processing (NLP): Understanding of NLP techniques and applications. Cloud Computing: Experience with cloud platforms like AWS, Azure, or Google Cloud. Big Data Technologies: Knowledge of big data technologies such as Hive, Pig, or Cassandra. Software Engineering: Proficiency in software development and version control systems like Git. Qualifications: Education: Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field. Experience: Over 5 years of experience in machine learning, with a proven track record of developing and deploying models. Certifications: Relevant certifications in machine learning or data science are a plus. Key Qualities: Analytical Thinking: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Flexibility to adapt to changing business needs and technologies. Innovation: A proactive approach to exploring new ideas and technologies. Apply now to join our dynamic team and lead innovation through machine learning and AI! Qualification : Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field.

Job Title: Senior R&D Scientist Downstream, Fast Trak Process Design & Validation Services Location: Bengaluru, India About the Role: We are seeking a Senior R&D Scientist Downstream to lead the technical development and execution of new or improved services aligned with our R&D strategic initiatives. This role focuses on downstream process development services and spans the full innovation cycle from defining specifications and designing solutions to validation and market launch support. You will work in close collaboration with R&D project managers and cross-functional teams to bring new bioprocess services to life. Key Responsibilities: Serve as the technical lead on innovation projects, working closely with R&D project managers and relevant departments to ensure successful project execution. Define and document technical specifications for new service and product developments based on customer and market requirements. Plan, execute, and report on technical studies, including risk assessments and experimental design, throughout various project stages. Lead and conduct verification and validation studies to ensure new services/products meet both technical and marketing requirements. Oversee lab setup and documentation in preparation for service commercialization. Ensure compliance with Environment, Health & Safety (EHS) standards and regulatory guidelines within laboratory operations. Qualifications: Bachelor s, Master s, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific discipline. Minimum of 5 years of hands-on experience leading and delivering technical projects in a scientific or bioprocessing environment. Proven ability to work independently, troubleshoot complex problems, and think creatively to develop practical solutions. Experience managing multiple projects in parallel, with strong organizational and time-management skills. Excellent communication, reporting, and presentation skills, with the ability to tailor information to both technical and non-technical stakeholders. Preferred Experience: Familiarity with aseptic laboratory techniques. Working knowledge of Good Laboratory Practice (GLP). Experience in upstream or downstream biotechnology unit operations. Qualification : Bachelors, Masters, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific discipline.

Job Title: R&D Scientist Validation, Fast Trak Process Design & Validation Services Location: Bengaluru, India About the Role: We are looking for an R&D Scientist Validation to support the design, execution, and validation of new or improved services as part of our R&D strategic plan. This role will focus on validation services across the bioprocessing portfolio and involves working from early concept development through testing and final implementation. The position also contributes to lab and facility setup and ensures all necessary documentation is in place for successful service launches. Key Responsibilities: Provide technical support on innovation and development projects, collaborating with R&D project managers and cross-functional teams to ensure timely and efficient delivery. Assist in defining technical requirements based on customer and market needs to guide new service/product development. Help plan, assess risks, execute, and document technical studies at different stages of project development. Design and execute verification and validation studies to confirm alignment of service/product outputs with technical and marketing specifications. Support laboratory operations and ensure adherence to Environment, Health & Safety (EHS) standards and regulatory compliance. Qualifications: Bachelor s, Master s, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific field. Minimum of 3 years of experience supporting or leading technical projects within an R&D or bioprocessing environment. Strong problem-solving skills with a proactive, solution-oriented mindset and ability to work independently. Comfortable managing multiple projects simultaneously in a dynamic environment. Effective reporting and presentation skills, with the ability to tailor communication to various audiences. Preferred Experience: Familiarity with aseptic techniques and laboratory best practices. Working knowledge of Good Laboratory Practice (GLP) and scientific method principles. Qualification : Bachelors, Masters, or Ph.D. in Molecular Biology, Biochemistry, Bioengineering, or a related scientific field.

Your Impact As a Data Science Analyst at McKinsey, you will collaborate closely with the Insights & Analytics (IA) group and consulting teams to solve analytically complex client problems in the marketing domain. You will apply advanced analytical and modeling techniques, drawing insights through statistical techniques and predictive modeling to guide marketing efforts. Your primary responsibility will be client service, with an additional focus on knowledge development within the team. Key activities will include: Performing statistical analysis and modeling to support marketing-related client engagements. Developing and refining statistical models aimed at optimizing pricing strategies and promotional activities. Providing guidance to teams on analytics projects, particularly on technique and modeling-related issues. Supporting the development and maintenance of McKinsey s proprietary marketing techniques and contributing to other knowledge development initiatives. Coaching and mentoring new hires by sharing your business, technical, and functional expertise. Delivering high-quality, client-ready end products on time, with attention to detail and performing quality checks as required. Your Growth You will be a key part of McKinsey s Growth, Marketing & Sales (GM&S) team, based in either Gurgaon or Bengaluru, primarily supporting the Insights & Analytics (IA) group of GM&S. This team leverages McKinsey's decades of experience in marketing and sales to help leading companies improve pricing, promotions, assortments, and performance management. The GM&S Solutions team blends cutting-edge software, tailored services, and deep expertise to provide clients with a comprehensive view of their commercial and financial performance. By integrating various data sources into a central data warehouse, the team enables clients to make informed decisions using advanced analytics. McKinsey Solutions fosters innovation in areas such as design thinking, mobile, and social, helping to reshape the consulting model toward asset-based solutions. This is a growing area within McKinsey, with a vibrant ecosystem of alliances, strategic acquisitions, and the development of new products and services that redefine how McKinsey works with clients. As part of McKinsey Solutions, you ll be part of a team of more than 1,000 dedicated professionals, including over 800 analysts and data scientists, working on impactful, innovative solutions. Your Qualifications and Skills Mandatory: Master s degree in Statistics, Economics, Econometrics, Computer Science, Engineering, Mathematics, or an MBA with a strong quantitative background. 2+ years of relevant work experience in analytics, business intelligence, or advanced analytics with an analytics firm. Proficiency in statistical programming software such as Python, and comfortable working with large datasets. Familiarity with R and SQL is also preferred. Experience in handling large volumes of data, including data manipulation, data cleansing, and data matching using tools like R, SQL, and Excel VBA. Strong analytical and problem-solving skills, with the ability to break down complex issues, identify root causes, and recommend actionable solutions. Knowledge of forecasting, regression analysis, and segmentation methodologies. Experience with modeling techniques, including logistic regression, linear regression, cluster analysis, CHAID, and similar approaches. Industry experience in consumer goods, telecom, or retail is a plus. Ability to thrive in a dynamic and evolving environment where priorities change frequently, and methodologies are often challenged. Capacity to work efficiently under pressure and meet tight deadlines. Qualification : Masters degree in Statistics, Economics, Econometrics, Computer Science, Engineering, Mathematics, or an MBA with a strong quantitative background.

Job Title: Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud) Job Summary As a Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team and work with the product team as an advocate of your customers in the field. You will help our customers achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field while finding solutions to our customers' biggest challenges in big data, analytics, data engineering, and data science problems. You will report to the Solutions Architect (SA) Manager. The Impact You Will Have You will be a Big Data Analytics expert on aspects of architecture and design. Engage with the technical community by leading presentations, workshops, seminars, and meet-ups. Lead your clients through evaluating and adopting Databricks, including hands-on Spark programming and integration with the wider cloud ecosystem. Support your customers by authoring reference architectures, how-tos, and demo applications. Integrate Databricks with 3rd-party applications to support customer architectures. Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value. What We Look For Consulting, pre-sales, or post-sales experience working with external clients across a variety of industry markets. Core strength in either data engineering or data science is advantageous. 5+ years of experience demonstrating technical concepts, including presenting and white-boarding. 4+ years of experience designing architectures within a public cloud (AWS, Azure, or GCP). 4+ years of experience with Big Data technologies, including Spark, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others. Solid coding experience in Python, R, Java, Spark, or Scala. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook.

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

Senior Payroll & HR Generalist About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a Senior Payroll & HR Generalist who will play a crucial role in managing payroll processes and leading key HR functions across India and the APAC region. This role will report to the Manager of Payroll & Benefits in El Segundo, CA, for functional leadership, while working locally under the Director of Human Resources in Bengaluru. Key Responsibilities Payroll Processing & Compliance Lead and oversee end-to-end payroll processing for India & APAC, ensuring accuracy, compliance, and timeliness. Partner with global payroll and accounting firms to maintain adherence to international payroll regulations and best practices. Review, analyze, and verify payroll reports to identify discrepancies, processing necessary adjustments before final payroll completion. Maintain and update payroll data in Namely, ensuring accurate records of compensation, tax deductions, bonuses, and statutory contributions. Manage payroll-related benefits administration, including incentives, tax deductions, and retirement contributions. Ensure compliance with local labor laws, taxation policies, and company policies related to payroll and employee benefits. HR Generalist & Employee Lifecycle Management Oversee employee leave management, ensuring accurate payroll integration and compliance with company policies. Support onboarding & offboarding processes, ensuring payroll setup for new hires and accurate termination payouts. Assist with performance evaluation processes, ensuring payroll-related adjustments align with compensation changes. Serve as an HR compliance expert, advising on payroll-related labor laws, employment verification, and unemployment claims. Audit, Reporting & Strategic HR Support Prepare payroll-related reports for internal and external stakeholders. Facilitate payroll audits, pension filings, and employment verifications. Work closely with HR leadership to align payroll strategies with business objectives and drive process improvements. Provide administrative, operational, and strategic HR support to the Director of Human Resources as needed. What You Bring Extensive experience in payroll processing & HR functions for India & APAC. Strong knowledge of Indian labor laws, payroll compliance, taxation, and employee benefits. Experience in full-cycle payroll management, including incentives, tax deductions, and statutory contributions. Proficiency in HR systems (Namely or similar HRIS platforms). Ability to manage audits, reports, and compliance documentation. Excellent attention to detail, problem-solving, and analytical skills. Strong collaboration skills with global teams across multiple time zones. Preferred (Good to Have): Experience working in a fast-paced SaaS or tech-driven organization. Knowledge of global payroll practices (US, Europe, APAC, etc.). Work in a high-growth, technology-driven environment that values innovation and excellence. Gain exposure to global payroll processes & HR strategies in a dynamic, fast-paced setting. Collaborate with industry-leading professionals and contribute to scaling a global workforce. Competitive compensation, benefits, and professional growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you re a detail-oriented payroll and HR expert passionate about process efficiency and compliance, we d love to hear from you!

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!