RCA Facilitation Jobs in Mumbai

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Learning & Development Professional Location: Mumbai, India Company: Siemens Limited Function: People & Organization (HR) Experience: 6 10 years About Siemens Siemens Limited leads in technology and innovation across electrification, automation, and digitalization. Our success stems from a deep commitment to developing our people. The Learning & Development team plays a critical role in shaping a future-ready workforce by crafting impactful learning programs that align with business strategies. Role Overview We seek a forward-thinking, business-oriented Learning & Development professional to join our People & Organization (HR) team. This role focuses on identifying learning needs, curating and executing development initiatives, and fostering a culture of continuous learning across our diverse business units. Key Responsibilities Collaborate with business units and HR Business Partners to conduct Learning Needs Analysis (LNA) and align L&D interventions with strategic priorities. Design and deliver blended learning solutions, including in-person, virtual, and digital programs across leadership, behavioral, and functional skills. Curate relevant learning content from internal resources and global platforms to ensure up-to-date, impactful training materials. Partner with global teams to implement and localize global L&D initiatives, maintaining alignment with Siemens organizational learning strategy. Monitor and analyze learning effectiveness using feedback, participation metrics, and impact assessments to continuously enhance programs. Manage relationships with external vendors and internal facilitators to ensure smooth program delivery. Drive adoption of digital learning tools and platforms such as Degreed and Saba, supporting a modern learning experience. Support diversity & inclusion learning programs, onboarding initiatives, and career development frameworks. Required Skills and Qualifications Master s degree in HR, Psychology, or a related discipline. 6 10 years of progressive experience in Learning & Development, preferably in a large, matrixed organization. Strong facilitation and instructional design expertise. Proficiency with digital learning platforms and content curation tools. Excellent project management and stakeholder engagement skills. Data-driven approach to measuring learning outcomes and improving program effectiveness. Familiarity with Siemens tools or similar corporate learning systems is a plus. A chance to collaborate with cross-functional teams and influence Siemens India s learning culture. Exposure to global L&D best practices and access to advanced learning technologies. A supportive, innovative environment that fosters professional growth and creativity. Qualification : Masters degree in HR, Psychology, or a related discipline.

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Position: Learning and Development Manager Location: Mumbai Joining: As soon as possible Compensation: Competitive, aligned with industry standards Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student receives holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging academia and industry, shaping the next generation of skilled professionals who will contribute to nation-building. Job Description: The Learning and Development Manager will be instrumental in supporting the planning and smooth execution of educational programs within partner colleges. You will assist in educator induction, streamline teaching-learning operations, and collaborate closely with academic teams to ensure high-quality delivery. Working hand-in-hand with the Content and Curriculum teams, you will help curate engaging content and support educators in resolving day-to-day challenges. This role requires creativity, strong project management, and a passion for professional learning and development. Key Responsibilities: Program Implementation: Support execution of classroom teaching initiatives, including coordinating lab sessions, workshops, and e-learning programs. Content Development: Collaborate with Content and Curriculum teams to curate educational materials such as presentations, reading resources, and videos. Administration: Manage logistical aspects of programs, including scheduling, educator attendance tracking, and resource/material management. Documentation: Maintain accurate records of classroom activities, student evaluations, and feedback. Needs Assessment: Assist in conducting regular assessments to identify gaps and areas for improvement, feeding insights back into program development. Continuous Improvement: Stay updated on industry trends and emerging learning technologies, recommending innovative solutions to enhance learning outcomes. Qualifications: Bachelor s degree (required) Strong project management skills with the ability to juggle multiple initiatives. Excellent communication and presentation abilities. Familiarity with learning management systems and e-learning authoring tools is a plus. Enthusiastic, collaborative, adaptable, with a passion for professional growth. Strong organizational skills and meticulous attention to detail. Knowledge of adult learning principles and instructional design models. What s In It For You: Play a critical role in the growth of an exceptional team on a nation-building mission. Collaborate closely with and empower the ByteXL team, driving transformative impact in India s higher education. Contribute to scaling operations nationwide, gaining unique learning experiences. Work with a diverse, high-caliber, and collaborative team. Competitive compensation aligned with industry standards. Qualification : Bachelors degree (required)

Job Title: Deputy Manager IT Governance Location: Mumbai Experience: 6 10 Years Employment Type: Full-Time Education: Graduate in any discipline Designation: Deputy Manager Position Summary We are looking for a highly skilled and experienced Deputy Manager IT Governance to lead and support IT governance, risk management, and compliance initiatives. The ideal candidate will have a solid foundation in IT audit, risk lifecycle management, compliance frameworks (e.g., PCI-DSS, COBIT, NIST, GDPR), and demonstrated experience in aligning IT strategy with organizational goals. Key Responsibilities Governance, Risk & Compliance (GRC) Oversee risk assessments, remediation, monitoring, and governance activities across IT processes. Implement and manage risk mitigation plans and ensure periodic reviews of entitlement and access. Maintain risk registers and risk heat maps; track closure of identified risks within set timelines. Collaborate with cross-functional teams (IT, Legal, HR, Admin, etc.) to ensure strong internal controls. Conduct and support internal and external IT audits, including those required by CAG and under Companies Act 2013. IT Governance Framework Implementation Assist in deploying IT governance frameworks such as COBIT and ITIL to define roles, accountability, and decision-making across IT. Develop, maintain, and communicate IT policies, ensuring alignment with business objectives and compliance requirements. Contribute to lifecycle management of IT policies and procedures creation, approval, communication, and revision. Strategic Planning & Performance Management Align IT initiatives and investments with business strategy and measurable objectives. Track key IT performance indicators (KPIs) and drive value through IT performance and service delivery. Identify opportunities for continuous improvement in IT governance and operations. Compliance & Regulatory Alignment Ensure compliance with internal policies and external regulations such as GDPR, RBI, SEBI guidelines, and PCI-DSS. Provide support during regulatory audits and ensure timely closure of compliance gaps. Work on financial, HR, corporate governance, and administrative audits to ensure holistic risk coverage. Stakeholder Management & Communication Liaise with business units and senior management to communicate IT governance priorities and risks. Prepare governance meeting materials, track action items, and ensure alignment across business and IT functions. Educate internal stakeholders on risk awareness, compliance best practices, and IT governance principles. Required Experience & Skills Experience: 6+ years of experience in IT, including 3+ years in IT Governance, Risk Management, Compliance, or IT Audit. Preferred exposure to both public sector and private enterprise audits. Technical Knowledge: Deep understanding of frameworks such as COBIT, ITIL, NIST, PCI-DSS, ISO27001, SOX. Familiarity with application security, data privacy, identity & access management, and information security domains. Knowledge of GDPR, IT regulatory compliance, and internal controls. Skills: Strong communication and presentation abilities with the capability to influence stakeholders across all levels. Analytical, structured thinking with experience in MIS reporting, governance documentation, and RCA preparation. Familiarity with security incident response and entitlement management. Ability to manage cross-functional projects and drive change. Desirable Certifications (Preferred but not Mandatory) CISA, CISM, CRISC, CGEIT, ITIL, ISO 27001 Lead Auditor/Implementer, PMP Play a pivotal role in shaping IT governance and compliance frameworks. Contribute to strategic business planning by aligning IT with enterprise risk goals. Gain exposure to regulatory and statutory audit processes, including CAG and Companies Act compliance. Qualification : Graduate in any discipline

Description The Talent Acquisition Partner MedTech will lead the execution of recruitment initiatives that enable the acquisition of top talent required to meet strategic objectives in their assigned business/geography that will provide J&J with a competitive recruiting advantage. You will influence, lead outcomes and communicate closely with hiring managers by sharing standard processes and using a consultative, employee and customer-focused approach to understand their needs and ensure the effective attraction, assessment, selection, and development of a high performing, diverse, and sustainable talent pipeline to drive business in alignment with organizational and functional HR strategies. They will advocate for best-in-class candidate experience to ensure the acquisition of high calibre talent at all levels through the full lifecycle recruiting process by effectively using new technologies to locate, engage, and attract prospective candidates. You will shape, connect and lead resources to deliver on key projects. You will maintain confidentiality and operate with poise and integrity in a sophisticated, high-profile and rapidly changing environment. Finally, you will drive organizational dedication and accountability to deliver operational excellence, business focus and overall development of our people. Key Responsibilities: In this exciting role you will: Work on the complete end to end recruitment process with Hiring Managers, Local HR and other collaborators for management level by setting clear expectations, managing risks, following up and setting clear deadlines and responsibilities. Influence and empower managers to use appropriate behavioural and competency-based interview methodology and coach Hiring Managers or Teams on interviewing and candidate assessment techniques. Manage talent data and translate into our talent story with external elements like market data and insights. Use insights to develop, launch and sustain the creation of the Talent Sourcing plan that will ensure the Company is finding extraordinary talent. Lead the whole candidate experience to ensure that the sourcing, recruiting, offer, onboarding and communication processes run smoothly contributing to a positive candidate experience and to the employer equity. By driven function, understand and implement Johnson & Johnson business priorities, workforce planning outcomes, regional current and future capability requirements as well as any specific talent challenge by translating a business strategy. Demonstrate an agile approach by embracing new technologies in the end-to-end recruiting process to create and implement sourcing strategies, build sustainable candidate pipelines, increase the effectiveness of services while improving the customer experience, driving increased quality of hire, decreasing time to fill, enabling process excellence in recruiting and fostering a talent advisor approach with customers and teams. Provide offer package recommendation to line managers. Ensure data integrity by accurately and timely encoding of all information in the recruitment technology. Run all recruitment reports ensuring accuracy and submission in a timely manner and that the recruitment process flow follows agreed service level agreements. Qualifications - External Preferred Qualifications A minimum of a Master's degree in Management/ Tier2 Business Schools/ MBA is preferred A minimum of 8 years of HR/ Recruiting experience is preferred. Must have the ability to work effectively in an agile environment, use new technologies, handle multiple projects and daily ad-hoc operational activities. Demonstrated capability in recruiting for a wide variety of roles and levels in multiple functions required. Experience in high-volume recruitment for large scale initiatives is strongly preferred; Agency recruitment experience is preferred. Strong business acumen across multiple functions is required. Proficiency in the use of social media use (i.e., LinkedIn/job boards etc.) and software like MS Word, Outlook and Excel is required; experience with Workday or a similar applicant tracking system and with a talent relationship management system is preferred. Strong capability in talent scouting, direct sourcing of candidates, assessing, hiring, and managing talent as well as developing an impactful, diverse and sustainable talent pipeline is required Knowledge of HR recruitment practices including but not limited to compensation, global mobility, employment law, interviewing and sourcing strategies required. Excellent written and verbal communication abilities as well as formal presentation and facilitation skills are required. Strong at understanding Talent Acquisition data (LTI, PowerBI, PPT, Tableau, etc.) Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Description The Wind Resource Assessment Engineer will support a broad range of studies and other consulting services to support power producers to make decisions backed by business and engineering analysis, such as site condition assessments, independent engineering assessments, benchmarking assessments, feasibility studies, unit parameter studies, equipment reliability assessments, and other power generation studies. The engineer should have deep knowledge of Windographer, OpenWind, WindPRO and working knowledge of GIS software. This Engineer will be a lead contributor to the execution of technical studies and work with project managers to lead the technical execution for projects. The engineer will assist the project managers and lead aspects of project execution including Engineering Analysis, Project scheduling, deliverables, and quality management. The engineer will support and lead both on-the-job and classroom training efforts for less experienced team members. Key responsibilities will include: The engineer will be responsible for performing energy production estimates for wind farms using industry standard techniques. This will include processing and cleaning on-site wind data, generating wind flow models, performing site specific energy losses and uncertainty analysis. Understand project constraints to optimize proposed wind farm production or cost of energy production. Support project managers in execution of projects. Lead aspects of project execution including data collection, engineering, financial, and technical analysis; maintain project schedule; develop key project deliverables including analysis, reports, and presentations; support the project manager in quality control of deliverables; analyze and communicate project status, risks, schedule, and costs to project managers; plan, organize, and communicate project personnel needs to project and department management. Other duties as assigned. Qualifications Bachelor of Technology in Mechanical/Electrical engineering or related degree from an accredited program. Master s degree in the relevant field will be an added advantage. 4 to 5 years of experience associated with Wind data analysis, operations, planning, or consulting. Project experience with Wind generation such as project development and site selection, asset due diligence and acquisition support, independent engineer services, condition assessments, and cost and performance benchmarking, asset management, operations, maintenance, and engineering management. It is expected to be able to develop efficient wind turbine arrays considering site constraints and energy production. Knowledge in standard engineering, construction, and operation techniques, principles, and procedures associated with power generation facilities, specifically wind generation. Strong attention to detail, facilitation, team building, collaboration, organization, and problem-solving skills. Ability to work methodically and analytically in a quantitative problem-solving environment. Demonstrated leadership skills. Ability to independently solve difficult problems that require adaptation and modification of standard techniques, procedures, and criteria. Excellent written and oral communications skills. Demonstrated critical thinking skills. Ability to perform under pressure and tight deadlines and to be effective in on-site work environments. Ability to manage multiple projects concurrently, including identification of critical path items to ensure deliverable deadlines are met. Ability to focus on the big picture to effectively and efficiently provide services that meet client needs, while also having the ability to identify and analyze details that are critical to project outcomes. Willingness to learn new service offerings as client needs and the market requires changes to the service offerings provided by our group. Proficient in Microsoft Office Suite (Word, Excel, PPT). Qualification : Bachelor of Technology in Mechanical/Electrical engineering or related degree from an accredited program. Masters degree in the relevant field will be an added advantage.

About Seclore At Seclore, we are entrepreneurs, not just employees. We are a passionate team with diverse backgrounds and experiences, united by a shared goal solving complex business challenges with simple, intuitive solutions. We value individuals driven by curiosity, innovation, and a continuous hunger to learn and grow. We encourage our team to think outside the box and tackle the impossible using award-winning, patent-pending technology. At Seclore, we take on industry giants with a fearless spirit of innovation and risk-taking. What sets us apart is our unwavering commitment to meritocracy and equal opportunity. Recognized as a "Great Place to Work" in India for five consecutive years. Recently awarded "Great Place to Work" status in the USA. Learn more: www.seclore.com Seclore is a global leader in data-centric security, safeguarding sensitive information for Fortune 100 companies. From nuclear submarine designs to breakthrough pharmaceutical formulations, we ensure that critical digital assets remain protected at all times. How We Do It Our patent-granted, award-winning technology empowers organizations to maintain control over their data, even after it has been shared within or outside the enterprise. We continuously push the boundaries of technological innovation to stay ahead of evolving security threats. 5Bn+ Documents Protected | 2000+ Global Customers | 30+ Countries Role: Solution Consultant Location: Mumbai Experience: 5 8 years This role is ideal for professionals with a background in Application Support, strong customer engagement skills, and the ability to operate in an agile, innovation-driven environment. Seclore fosters a culture of continuous learning, where new ideas and solutions are always encouraged. Key Responsibilities Customer Engagement & Solution Implementation Directly engage with US-based customers and OEM partners to address information security challenges through tailored solutions. Lead discovery sessions with IT and business users to identify objectives and technical requirements. Design customized solutions aligned with Seclore s product capabilities and client needs. Facilitate product demonstrations, presentations, and documentation to drive adoption and understanding. Project & Stakeholder Management Ensure steady growth in product awareness, adoption, and usage across customer organizations. Develop documentation such as business cases, usage scenarios, solution blueprints, FAQs, and meeting notes. Collaborate with Customer Success Teams to ensure seamless deployment, including UAT sign-off, production go-live, and initial rollout. Provide ongoing client training and support to drive solution adoption. Technical Consulting & Business Strategy Work closely with internal teams to provide customer feedback and contribute to product development. Identify upselling opportunities by aligning Seclore s solutions with customer business needs. Set and manage customer expectations, proactively resolving challenges and escalating issues when necessary. Travel as required to provide on-site consulting and training. Required Skills & Qualifications Technical & Business Expertise Educational Background: A technical degree (Engineering, MCA) or a business degree (MBA, BBA) from a reputed institute. MBA in IT is mandatory. Industry Experience: 5 8 years in the Software/Consulting industry with expertise in IT solutions. Technical Proficiency: Familiarity with systems implementation, business process analysis, and security frameworks. Soft Skills & Abilities Ability to manage multiple projects with strong planning and organizational skills. Excellent verbal, written, and presentation skills for communicating complex technical concepts. Strong consulting skills, including team facilitation, business case development, and process mapping. Ability to work independently, set priorities, and manage client expectations effectively. Willingness to travel and provide on-site consulting services when required. Personal Attributes Analytical mindset: Capable of evaluating multiple solutions and making data-driven decisions. Problem-solving approach: A can-do attitude with the ability to navigate constraints and propose innovative solutions. Customer-Centric Approach: Level-headedness and relationship-building skills to manage challenging situations while maintaining a positive rapport with clients and partners. Work on cutting-edge data security technology. Engage with global enterprises and industry leaders. Collaborate in an entrepreneurial-driven culture that values innovation. Solve real-world security challenges with a dynamic and passionate team. Qualification : A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with 58 years of experience in the Software/Consulting industry.

Job Summary: We are hiring for an Infra Project Manager role in Navi Mumbai. This is a 24/7 support environment with 6 days a week work (twice monthly). The role requires expertise in Managed Services, Disaster Recovery Planning, and Infrastructure Management. Banking industry experience is a plus. Key Responsibilities: 1. Technical Support Management: Lead and manage technical support operations, ensuring the smooth functioning of infrastructure and support services. Manage environments such as Linux, AIX, WebSphere, WebLogic, Storage & Backup Admin, and others. 2. Disaster Recovery & High Availability: Design and plan Disaster Recovery (DR) strategies and High Availability (HA) architecture to ensure minimal downtime. Develop and manage technical staff to maintain infrastructure-related equipment for Cloud, Virtualization, Servers, Networks, Security, and Databases. 3. Incident & Issue Management: Handle technical escalations and provide detailed technical analysis of incidents. Manage Risk, Issue Management, and implement preventive measures to reduce repeated failures. Lead efforts to resolve major incidents and prioritize activities for quick resolution. 4. System & Security Management: Plan and implement system backups, restorations, and ensure system security by identifying and mitigating vulnerabilities. Review error logs and user-reported errors, providing reliable solutions. 5. System Capacity Planning: Perform capacity planning to minimize system interruptions and optimize performance. 6. Process & Documentation Management: Expertise in ITIL processes such as Incident Management, Change Management, Business Continuity Planning, and Information Security. Maintain detailed documentation such as Root Cause Analysis (RCA), Risk Management, SOPs, and Knowledge Articles. 7. Vendor & Stakeholder Management: Maintain strong relationships with CIOs, vendors, and other support teams. Communicate effectively with vendors and customers, presenting technical issues and resolutions. 8. Team Leadership & Development: Lead and motivate the technical team, guiding them through project requirements and achieving organizational goals. Conduct training and interviews to hire candidates with the necessary domain skills. 9. Maintenance & Change Management: Review, approve, and deploy system-wide changes to minimize disruptions. Plan and approve maintenance tasks to prevent server crashes and interruptions. 10. Communication & Reporting: Provide effective communication to drive teams, presenting findings and updates to management and stakeholders. Track and report incidents, requests, changes, hardware inventory, risks, and issues. Required Qualifications: Educational Qualification: BE/B.Tech (any branch), MCA, M.Tech, MSc IT, MSc CS Experience: Minimum 14 years of experience in Technical Support Management. Experience in managing Linux, AIX, Websphere, Weblogic, Storage & Backup Admin, and other related technologies. Expertise in Disaster Recovery Planning, HA Design, and system backups. Strong experience in managing Cloud, Virtualization, Servers, Network, Security, and Database infrastructure. Hands-on experience in Risk Management, Incident Management, and Issue Resolution. Skills & Expertise: Knowledge of ITIL processes like Incident Management, Change Management, Business Continuity, and Information Security. Strong communication and leadership skills. Experience in documentation and preparing LLD (Low-Level Design), HLD (High-Level Design), and SOPs. Must have EPFO service history records for the past 5 years (for background verification). Additional Information: Work Location: Navi Mumbai, Belapur Support Environment: 24/7 support with 6 days a week work (twice monthly). Banking Industry Experience: Preferred but not mandatory. Notice Period: Immediate to 30 days. Qualification : BE/B.Tech (any branch), MCA, M.Tech, MSc IT, MSc CS