Remote Connectivity Jobs in Hyderabad

Server Administrator Location: Hyderabad, IN Employment Type: Full-Time About ZL Tech ZL Technologies is a dynamic company delivering archiving and data management software solutions to a broad range of Fortune 500 clients. Our award-winning products address critical business needs such as e-discovery, compliance, records management, storage optimization, and data analytics. While competing with large-scale solutions, we maintain a personalized, collaborative, and innovative work environment that fosters growth and creativity. Role Overview We are seeking an experienced Server Administrator to manage, maintain, and optimize our Windows Server infrastructure. This role will focus on ensuring server availability, security, and performance while supporting the Active Directory ecosystem and related network services. Key Responsibilities Server Management: Install, configure, and maintain Windows Server OS and hardware. Manage core server roles including Active Directory, DNS, DHCP, and File Services. Monitor server health and ensure high availability and reliability. Active Directory Administration: Design and manage Active Directory forests, domains, and organizational units (OUs). Administer user accounts, groups, permissions, and Group Policies. Perform regular AD health checks and maintenance. Domain Controllers & DNS: Install, configure, and maintain Domain Controllers and DNS services. Manage DNS zones and records, ensuring reliable name resolution internally and externally. Security & Compliance: Enforce server and network security policies and procedures. Monitor and deploy security patches and updates. Ensure compliance with relevant industry standards and regulations. Troubleshooting & Support: Provide technical support for server and network-related issues. Collaborate with IT teams to resolve complex problems quickly to minimize downtime. Backup & Recovery: Implement backup and disaster recovery strategies for Windows Servers and Active Directory. Regularly test recovery procedures to ensure data integrity and availability. Documentation & Reporting: Maintain thorough documentation of server configurations, procedures, and policies. Prepare reports on server performance, capacity, and incidents. Automation & Scripting: Develop and maintain automation scripts for routine server tasks such as backups and monitoring. Implement tools to enhance operational efficiency through automation. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or related discipline (or equivalent experience). Experience: Proven experience as a Windows Server Administrator or similar role. Hands-on expertise with Windows Server OS, Active Directory, Domain Controllers, and DNS management. Skills: Strong understanding of TCP/IP, DNS, DHCP, VPN, and networking fundamentals. Proficiency in server installation, configuration, troubleshooting, and maintenance. Experience with Group Policy administration and security best practices. Familiarity with server monitoring and management tools. Excellent problem-solving, analytical, and communication skills. Certifications (Preferred): Microsoft Certified: Windows Server CompTIA Server+ CompTIA Network+ ZL Tech is an Equal Opportunity Employer, committed to diversity and inclusion across all aspects of employment. Qualification : Bachelors degree in Computer Science, Information Technology, or related discipline (or equivalent experience).

IT Support Specialist L2 Location: Hyderabad, India Location Type: Onsite Job ID: 9853 Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients, helping them grow ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone focuses on building an employee-first, performance-based culture and continues to revolutionize IT deployment with cutting-edge technology solutions. With over 3,000 employees across the globe, Milestone delivers industry-leading innovation and applies continuous service improvement to provide long-term value to clients. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that disrupts their day-to-day activities. We are looking for someone who is a quick thinker, resourceful, and can quickly locate solutions to problems. You must have experience working at a phone/chat-based technical support desk or at a walk-up support station. Responsibilities: Provide technical support for employees both in-person at the office and online (via email, Slack, and tickets). Image Mac, Windows, and Linux computers and configure them for employees. Collaborate with IT departments and the IT Support team to troubleshoot network connectivity issues, test Audio/Visual (AV) equipment, and manage inventory. Perform small project-based work to enhance IT systems and other related technologies. Train employees on new applications, hardware, and IT systems to improve their technical proficiency. Skills & Qualifications: Education: Bachelor s graduate in any stream. Experience: Minimum of 2+ years of IT industry experience. Technical Skills: VOIP administration experience, experience troubleshooting Chrome OS, command-line Unix experience, understanding of A/V concepts, experience with GSuite tools (GMail, Google Docs, Google Calendar). Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity, conciseness, and a friendly approach. Knowledge Expansion: A history of expanding knowledge through self-taught technical training or formal certifications. End-User Support: Experience providing support for MacOS, Chrome OS, and Windows operating systems. Problem-Solving: Strong troubleshooting skills with an intuitive approach to solving technical issues. Networking Knowledge: A strong understanding of connecting computers to networks, particularly over Wi-Fi and VPN. Physical Requirements: Ability to lift 50+ lbs of computer equipment and hardware, use ladders, and employ hand tools when necessary. Flexibility: Ability to work on weekends as needed. At Milestone, we believe in fostering a collaborative and inclusive work environment that supports employees in achieving their professional goals. As part of our team, you will have the opportunity to grow and contribute to innovative IT solutions that drive success for our clients worldwide. Qualification : Bachelors graduate in any stream.

Principal Engineer AI/ML (Hybrid) Location: Hyderabad, India Company: Collins Aerospace (Raytheon Technologies) Experience: 8+ Years Overview Join our Applied Research & Technology (ART) department as a Principal Engineer in AI/ML. Be part of a global team driving innovation in aerospace through advanced technologies like AI/ML, Cloud, and emerging software solutions. Key Responsibilities Lead AI/ML software architecture, development, and deployment. Deliver proof-of-concepts and technology demonstrators across global R&D teams. Contribute to international conferences and publish research papers. Identify and explore disruptive trends in AI/ML, CV, NLP, and Generative AI. Skills & Qualifications Proficiency in Python and one of C/C++/C#/Java. Strong background in AI/ML for embedded or cloud platforms (AWS preferred). Hands-on experience with MLOps and software pipelines. 8+ years in software/AI roles; 2+ years in technical leadership. Bachelor's or Master s in CS, Electronics, or Avionics. AI/ML certifications; Agile/Scrum Master certification preferred. Benefits Group health, life, and accident insurance Transportation and meal vouchers Car lease, LTA, fuel & maintenance support 18 vacation days + 12 contingency leave Employee Scholar Program and pension plan Apply Now Be a pioneer in AI/ML innovation in aerospace. Apply today and help us shape tomorrow s flight technology. Equal Opportunity Statement RTX is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, gender, religion, sexual orientation, or disability status. Qualification : Bachelor's or Masters in CS, Electronics, or Avionics.

Job Description: Network Operations Engineer - Oracle Cloud Infrastructure (OCI) Career Level: IC3 Experience: 6+ years in network-related experience Overview: We are looking for a skilled Network Operations Engineer to join our team and play a critical role in supporting and maintaining Oracle's global cloud computing environment, specifically Oracle Cloud Infrastructure (OCI). This role involves monitoring and resolving network incidents, conducting root cause analysis (RCA), and automating network tasks. As part of the OCI Global Network Operations team, you will work with a world-class team to ensure the reliability and performance of Oracle's network infrastructure, supporting millions of servers across a global network. Key Responsibilities: Incident Management & Troubleshooting: Identify actionable incidents using monitoring systems, troubleshoot network events, and escalate as needed. Participate in major event/incident calls, using technical and analytical skills to resolve network issues affecting Oracle customers/services. Handle faults and escalations by identifying, responding to, and resolving network faults in OCI s systems, liaising with 3rd party suppliers and stakeholders. Automation & Scripting: Leverage automation to streamline network management tasks and develop scripts for routine processes. Assist in executing network changes in accordance with Oracle s change management processes. Collaboration & Documentation: Collaborate with network engineers, system administrators, and other technical teams to ensure smooth operations. Contribute to documentation such as runbooks, operation guides, and technical documentation. Assist in onboarding new team members and share best practices. Operational Support & Planning: Participate in network lifecycle management, including design, deployment, and operations of OCI s network infrastructure. Support network solution design reviews and provide feedback during project planning and execution. Provide break-fix support for network events, troubleshoot network alerts, and perform root cause analysis as necessary. Event Management: Monitor network events using tools and coordinate with onsite support teams and vendors. Manage incidents and tickets, escalating or resolving network issues in a timely manner. Shift Work & On-Call Support: Work in rotational shifts to ensure 24/7 network operations support. Provide on-call support as needed. Technical and Professional Requirements: Network Protocols & Technologies: Strong experience with networking protocols such as BGP, OSPF, IS-IS, TCP/IP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with VPNs, SSL, and other network security technologies. Hands-on experience with Juniper, Cisco, Arista switches, and Ethernet hardware (Broadcom/Mellanox). Automation & Scripting: Experience in scripting and network automation using tools like Python, Puppet, and Ansible. Exposure to network automation and configuration management tools. Experience in Large Scale Environments: Previous experience working in large ISP or cloud provider environments, handling enterprise-level infrastructure supporting 24/7 operations. Analytical & Troubleshooting Skills: Strong problem-solving and analytical skills to diagnose and resolve network issues efficiently. Ability to assess and prioritize network faults, leveraging monitoring tools to track incidents. Certifications & Knowledge: Cisco and Juniper certifications (desired). Experience with network monitoring and event management tools. Exposure to cloud-based network infrastructure, particularly in environments like OCI. Communication & Collaboration: Strong oral and written communication skills to interact with stakeholders, including engineers, vendors, and senior management. Ability to document network processes and troubleshoot effectively with internal and external teams. Desired Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (preferred). 6+ years of experience in network operations or related roles. Familiarity with OCI s architecture and cloud technologies. Work Environment: Join a global team that operates across multiple time zones, supporting OCI s extensive cloud infrastructure. Work in a fast-paced, collaborative environment where your contributions directly impact Oracle s network reliability and performance. At Oracle, you will have the opportunity to leverage your skills to support a state-of-the-art global network infrastructure and work with a world-class team. If you are passionate about network operations, automation, and ensuring high-performance cloud environments, we encourage you to apply. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (preferred).

Storage Administrator Location: Hyderabad, IN Employment Type: Full-Time About ZL Tech ZL Technologies is a nimble company with a large global footprint, providing archiving and data management software solutions to numerous Fortune 500 clients. Our award-winning products address e-discovery, compliance, records management, storage optimization, and data analytics. We combine the power of large-scale enterprise solutions with a personalized, innovative approach to information governance and employee growth. Role Overview We are seeking a skilled Storage Administrator to manage, maintain, and optimize our storage infrastructure, with a primary focus on Dell Isilon and Dell Unity systems. The ideal candidate will ensure storage systems deliver high performance, availability, and security to support business operations effectively. Key Responsibilities Storage Management: Design, deploy, and maintain Dell Isilon and Dell Unity storage arrays. Monitor system performance, capacity, and security regularly. Perform backups and data replication to safeguard data integrity and availability. Conduct routine maintenance, firmware upgrades, and system updates. Performance Optimization: Analyze storage system performance and implement tuning strategies. Manage storage tiering for optimal efficiency and cost-effectiveness. Troubleshooting & Support: Provide Level 2/3 support for storage-related incidents. Diagnose and resolve storage hardware, connectivity, and performance issues. Collaborate with IT teams for cross-functional issue resolution. Capacity Planning: Track storage utilization and forecast future capacity needs. Generate capacity planning reports to guide procurement and upgrades. Security & Compliance: Implement and enforce storage security policies and standards. Ensure compliance with relevant industry regulations and best practices. Documentation & Reporting: Maintain accurate documentation on storage configurations, procedures, and policies. Produce regular reports on storage health, performance, and incidents. Vendor Management: Interface with Dell and other vendors for technical support, maintenance, and procurement. Evaluate and recommend new storage technologies and solutions. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Proven experience as a Storage Administrator or similar role. Hands-on experience with SAN and NAS environments. Skills: Strong knowledge of storage technologies, including RAID, deduplication, thin provisioning. Proficiency in configuring and managing Dell storage arrays. Experience with data protection technologies such as snapshots, replication, and backup/recovery. Familiarity with storage management tools and software ecosystems. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration abilities. Certifications (Preferred): Dell EMC Proven Professional or equivalent certifications. Equal Opportunity ZL Tech is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected classification. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Position: Implementation Consultant SCM Location: Hyderabad, India Employment Type: Full-Time, Salaried Travel: 0% - 10% Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets through a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize labor-intensive processes in maintenance, operations, and supply chain for leading global brands including Shell, UNICEF, and Reckitt Benckiser. Supported by Tiger Global Management and Vista Equity Partners, we empower 350 million industrial workers worldwide to work smarter, faster, and safer. Role Overview: As an Implementation Consultant SCM, you will lead the end-to-end implementation of Innovapptive s Inventory Management mobile solutions, focusing on Supply Chain, Inventory, and Warehouse Management. You will act as a functional consultant, working closely with customers to understand their business needs, deliver best-in-class mobile solutions integrated with SAP backend systems, and ensure successful project delivery following Innovapptive s project methodology. Key Responsibilities: Lead implementation activities for mobile solutions in Inventory & Warehouse Management, Supply Chain, Procurement, and Logistics domains. Serve as a functional consultant through the entire project lifecycle, delivering configuration, solution design, and integration support. Analyze customer business processes, identify gaps, and provide best practice recommendations aligned to product capabilities. Configure SAP MM, WM, SRM, and related modules, including Stock Transport Orders, Goods Movements, Cycle Counting, Barcoding, Handling Unit management, and more. Collaborate with development teams to translate business requirements into technical designs. Communicate effectively with clients, document requirements, and manage project deliverables. Understand integration touchpoints and support backend SAP connectivity. Support multiple projects in a fast-paced environment, maintaining high quality and timely delivery. What You Bring: 4+ years total experience, with 2+ years functional consulting in SAP MM and Supply Chain Management. Strong hands-on experience with SAP MM, WM, SRM modules and business processes such as P2P, inventory management, procurement, and logistics. Expertise in SAP standard functionalities: stock transport, goods issues, inbound/outbound deliveries, RF/barcode processing, handling units, quality notifications, and PM work orders. Experience configuring workflows, master data replication, and user setup in SAP SRM. Ability to analyze and solve complex problems, leveraging SAP SD and CRM knowledge as needed. Excellent communication, client interaction, and documentation skills. Self-motivated, capable of working independently or as part of a team. Experience leading teams or coordinating project activities is a plus. Strong analytical and problem-solving mindset. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to work on impactful projects with global brands. Competitive salary and benefits including family medical insurance, paid parental leave, and generous PTO. Continuous learning and development through access to technical and product courses. Bi-annual performance reviews and OKR-driven growth environment. Participation in interest groups and team activities (Toastmasters, sports, book clubs, music). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and values diversity and inclusion. Qualified candidates will be considered without regard to any protected status under applicable laws.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Cx Compliance L&D Specialist At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. Cx Compliance L&Dprovides end to end learning services, and management for all first line of defense compliance processes, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the design, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling, change management and performance improvement. What you ll be doing (ie. job duties): You should have a strong understanding of regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, and/or privacy. You will support the Compliance TMS training program: enabling the team s strategic vision by designing and developing content, ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations. You will own pulling and analyzing metrics related to your training program You will support ad hoc projects and initiatives for the Compliance training team You will ensure your training program is aligned with regulatory and legal requirements You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc. You will collaborate with multiple internal teams (Workforce Management, VendorManagement, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments You will manage multiple projects and deployments simultaneously, owning all aspects of resource coordination, timelines, deliverables, and goals. You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products. What we look for in you (ie. job requirements): Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Experience with instructional design methodologies, e-learning tools, and learning management systems. Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements. Ability to work independently and as part of a team, with a high level of self-motivation and accountability. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Compliance Program Manager At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs within the company s Transaction Monitoring (TMS) and Screening functions. This role involves leading strategic, multi-regional Programs to ensure compliance with global AML regulatory bodies. The Program Manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. Additionally, the role will focus on 1) launching new TMS and Screening programs into new products 2) driving automation and process efficiencies and 3) resolve internal audit findings and ensure all operational processes related to TMS and Screening are aligned with compliance standards. What you ll be doing (ie. job duties): Lead cross-functional teams to deliver large-scale, global projects ensuring that all TMS and Screening Program objectives are met on time and within scope. Work across Technology, Operations, Compliance and Product teams to continually refine and improve TMS and Screening processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience. Lead the translation of Compliance requirements and policies into operations processes and procedures for the TMS and Screening function. Ensure requirements for new TMS and Screening programs across new businesses or products are launched on time and satisfy compliance and business requirements. Develop and maintain a detailed Program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes. Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals. Establish robust mechanisms and feedback loops to gather operations / investigator feedback on TMS and Screening processes, to improve upstream Compliance and Product controls. Lead the development of dashboards and KPIs to monitor the success of the compliance Program and track adherence to global regulatory requirements. Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions. What we look for in you (ie. job requirements): Motivated by Coinbase s mission 5+ years of proven transaction monitoring / AML experience in financial services or technology organizations. 3+ years of program management experience across global and cross functional teams. Working knowledge of laws, regulations, and risk management practices for financial services. Hands-on involvement in defining metrics that tie back to how we measure success. Proficient in PowerPoint/Google Slides and Excel/Google Sheets. A BA/BS degree in business, finance, and other related fields. Nice to haves: Advanced degree in business, finance, and other related fields. Experience with and/or keen interest in cryptocurrency. Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud. Qualification : A BA/BS degree in business, finance, and other related fields.

Technical Support Engineer - CloudExtend Location: Hyderabad, India. At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way. Your Role You will join us at Celigo s CloudExtend team whose mission is to supercharge enterprise user productivity. CloudExtend products uniquely meld best-of-breed enterprise systems with ubiquitous consumer applications with a strong focus on user experience and deep insightful integration. You will play a significant role in redefining how businesses from Fortune 500s to small boutiques experience and interact with cloud systems such as NetSuite, Salesforce.com, Google, Microsoft 365, Slack, and more. Key Responsibilities: Technical Support & Troubleshooting: Provide front-line technical support to users, diagnose and resolve software issues, and ensure the timely resolution of problems. Bug Fixing & Issue Resolution: Assist in identifying, reporting, and fixing application bugs using technologies such as .NET, MongoDB, Angular, and JavaScript. System Monitoring & Performance: Monitor system performance, track and address issues in production environments, and ensure smooth software operations. Collaboration: Work closely with development teams to understand new features and assist with deployment and troubleshooting. Documentation: Create and maintain technical documentation for troubleshooting procedures, deployment steps, and issue resolution. Continuous Learning: Stay up-to-date with industry best practices, emerging technologies, and software trends to continuously improve technical skills. Skills Required: Technical Skills: AWS: Basic experience with AWS EC2, S3, Lambda, ECR, CDK and CodePipeline for deploying and maintaining applications. .NET: Familiarity with C#, .NET Core, and Web API development, with the ability to troubleshoot and resolve issues in .NET applications. MongoDB: Basic knowledge of MongoDB, including querying, troubleshooting performance issues, and basic database management. Angular: Hands-on experience with Angular for building and troubleshooting web applications, including data binding and component architecture. JavaScript: Proficiency in JavaScript, including understanding of asynchronous programming, error handling, and debugging. Additional Skills: Familiarity with version control tools such as Git for code management and collaboration. Basic knowledge of AWS CloudWatch or other logging/monitoring tools to troubleshoot and monitor applications. Familiarity with CI/CD pipeline setup using Azure DevOps and AWS CodePipeline for continuous integration and automated deployments. Familiarity with Docker, and Kubernetes for containerized deployments. Basic experience with AWS CloudFormation, CDK templates to manage infrastructure in cloud environments. Desired Skills and Attributes: Strong problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders. Ability to work independently and as part of a collaborative team. Eagerness to learn and grow in the areas of cloud technologies, CI/CD processes, and modern software development practices. Strong attention to detail, ensuring software quality and reliability. Why you ll love it here: Everything Integrated. Our integration platform allows you to integrate any business application to any other business application. Startup Environment. The CloudExtend team acts as a startup inside of a larger, well funded startup where an innovation mindset is encouraged. Automation Nation. We re the only iPaaS to automate business processes across multiple cloud applications using a single pre built integration. Celigo Values. Celigo s guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale. Take A Stand. We re a company that stands for something. Celigo s Taking a Stand initiative has the goal to promote diversity, equity, and inclusion. Work. Life. Balanced. Starting your first year, we offer 3-weeks of vacation, plus holidays to recharge and spend time with family and friends. Perks. We offer a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks. Hundreds of applications. Thousands of business processes. Millions of combinations. ONE iPaaS. Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Role: Cloud Engineer Key Responsibilities: Design, deploy, and manage AWS cloud solutions for HPC environments, including compute, storage, networking, and security. Implement scalable, reliable infrastructure to support various applications and workloads. Apply AWS best practices for performance optimization, reliability, and cost management. Build and maintain CI/CD pipelines for efficient deployment of applications and infrastructure. Develop and implement CI/CD pipelines tailored for scientific and engineering applications. Diagnose and resolve complex technical issues within AWS environments. Design and implement optimized HPC solutions for scientific and engineering workloads on the cloud. Oversee HPC deployments, ensuring high availability, scalability, and performance. Collaborate with DevOps engineers and developers to ensure seamless integration of HPC solutions. Monitor and troubleshoot HPC workloads in cloud environments. Stay current with advancements in HPC, cloud technologies, and scientific/engineering applications. Document and share best practices related to HPC and cloud integration. Job Requirements: Bachelor s degree in computer science or a related field. 2-3 years of hands-on experience with AWS services (e.g., EC2, S3, IAM, EFS, FSx, VPC). Basic understanding of HPC principles and parallel file systems (e.g., Lustre, GPFS). Experience with Linux system administration. Familiarity with cloud platforms (AWS, Azure, GCP) and HPC services (AWS experience preferred). Proven experience with DevOps pipelines, adapting scientific/engineering applications for the cloud. Strong scripting skills (Bash, Python, etc.). Basic understanding of job schedulers (e.g., Slurm, SGE, PBS). Excellent problem-solving, analytical, and communication skills. Ability to work independently and in a collaborative team environment. Preferred Skills: AWS certifications (e.g., AWS Certified Solutions Architect). Experience with Linux administration. Knowledge of parallel clusters and HPC administration. Familiarity with Slurm job schedulers. Benefits: We strongly believe in a competitive salary and benefits package for our employees. Along with the opportunity to work on cutting-edge technologies in the Biotechnology Industry, Clovertex also reimburse AWS certifications at various levels. Clovertex understands the importance of Work Life balance and provides Hybrid work model. Health insurance and benefits for the employees and dependents. Additional Information: Clovertex is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a positive and inclusive work environment for all employees. Qualification : Bachelors degree in computer science or a related field

Job Summary We are seeking a highly analytical and detail-oriented team player to oversee the entire product lifecycle, from strategy development to evaluation. The ideal candidate will collaborate cross-functionally to define product roadmaps, identify new opportunities, and drive product success. Key Responsibilities: Define and articulate the product vision, ensuring alignment with business goals. Lead product planning and execution across all stages of the product lifecycle, including roadmap planning, release planning, and sprint planning. Gather, analyze, and prioritize product and customer requirements to optimize product development. Work closely with engineering, product, and sales teams to ensure seamless execution. Develop well-structured user stories using INVEST techniques. Prioritize user stories for sprints and facilitate backlog refinement sessions in collaboration with the technical team. Conduct sprint review sessions to assess progress and outcomes. Utilize Agile estimation techniques to estimate the product backlog effectively. Create wireframe prototypes and document system requirements comprehensively. Collaborate with peers to define best practices and enhance project delivery efficiency. Maintain documentation of system requirements using Jira and Confluence. Develop and monitor data-driven analytics to support product performance and decision-making. Qualifications: Bachelor s degree or equivalent, with a minimum of 2 years of experience as a Product Business Analyst. Engineering background is a plus. Strong written, verbal, and collaboration skills. Certifications in Product Management and Business Analysis are preferred. Qualification : Bachelors degree or equivalent, with a minimum of 2 years of experience as a Product Business Analyst.

Company Description TechMojo is a leading software solutions provider headquartered in Hyderabad, delivering cutting-edge, growth-oriented software solutions to clients worldwide. We specialize in developing massively scalable and reliable technology solutions that drive business success. Role: Back-End Java Developer Location: Hyderabad (On-site) Job Type: Full-time Role Overview We are seeking an experienced Back-End Java Developer to join our dynamic and talented software team working on mission-critical applications. The ideal candidate will be responsible for designing and developing scalable, high-performance applications using Java, Microservices, and the Spring Framework. This role requires expertise in the full software development lifecycle, from concept and design to testing and deployment. You will play a key role in building enterprise-grade applications, writing clean and efficient code, and ensuring the reliability of software systems. Additionally, you will collaborate with a cross-functional team of developers, engineers, and designers to deliver high-quality solutions. Key Responsibilities Design & Development: Develop high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance. Coding Standards: Write well-designed, testable, and efficient code following best practices and coding standards. Software Lifecycle Management: Participate in all phases of the software development lifecycle, from requirements gathering to deployment. Microservices & Architecture: Design and implement microservices-based architectures using the Spring Framework. Messaging Frameworks: Work with messaging technologies such as Kafka and ActiveMQ to develop scalable and event-driven systems. Database Management: Utilize MySQL, Oracle, MSSQL, MongoDB, or Cassandra for efficient data storage and retrieval. Performance Optimization: Optimize application performance, ensuring efficient memory management, transaction handling, and class loading. Object-Oriented Design: Apply object-oriented analysis and design principles using standard design patterns. Agile Development: Work within an Agile environment, collaborating with cross-functional teams to deliver high-quality solutions. Technical Leadership (For Lead Developers): Mentor junior developers, provide technical guidance, and contribute to architectural decisions. Qualifications & Skills 4+ years of experience in software development, programming, and Java application development. Proficiency in Java and Java EE, with a deep understanding of internals such as class loading, memory management, and transaction management. Hands-on experience in Microservices architecture and the Spring Framework. Experience working with messaging frameworks like Kafka and ActiveMQ. Strong database experience with MySQL, Oracle, MSSQL, MongoDB, or Cassandra. Solid understanding of object-oriented programming principles and common design patterns. Excellent problem-solving and analytical skills. Ability to lead a team and mentor junior developers (for senior roles). Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Experience with Agile methodologies is a plus. Join us at TechMojo and be a part of a team that builds innovative and scalable solutions that drive business success. Qualification : Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

Job Overview We are seeking a skilled Golang Backend Developer with expertise in designing and developing high-performance APIs using a microservices architecture. The ideal candidate will have a deep understanding of Golang programming paradigms, concurrent programming, and API development, along with experience working with databases. Additionally, familiarity with containerization and messaging frameworks will be a strong advantage. This role requires a problem-solving mindset, strong coding skills, and a keen interest in backend technologies to contribute effectively to scalable and reliable applications. Key Responsibilities Develop, maintain, and optimize high-performance APIs using Golang within a microservices architecture. Write clean, efficient, and well-documented code, ensuring scalability and maintainability. Implement Go routines, channel patterns, and robust error-handling techniques. Utilize popular Go frameworks such as Revel or Fiber for backend development. Work with relational and non-relational databases. Implement and manage messaging frameworks like Kafka and ActiveMQ. Follow best practices for testing, debugging, and API security. Required Skills & Qualifications Proficiency in Golang with a strong understanding of its paradigms and constructs. Experience developing microservices-based applications and API-driven architectures. Hands-on experience with Goroutines, concurrency, and error-handling mechanisms. Strong knowledge of database management systems. Experience working with Kafka, ActiveMQ, or other messaging frameworks. Familiarity with Docker and Kubernetes. Strong debugging, troubleshooting, and performance optimization skills. Nice-to-Have Skills Experience with gRPC and Protocol Buffers. Knowledge of GraphQL for API development. Familiarity with security best practices in API development. If you are passionate about backend development and eager to work on cutting-edge technologies, we encourage you to apply!

Lead Java Developer Key Responsibilities Lead, mentor, and guide a team of Java developers. Architect, design, and develop scalable, high-performance applications. Collaborate with teams to define and implement technical requirements. Ensure code quality, security, and best practices in software development. Optimize application performance and troubleshoot complex issues. Stay updated with emerging technologies and recommend improvements. Required Skills & Experience A minimum of 7 years of experience in Java development, including leadership experience. Expertise in Java 8+, Spring Boot, and Microservices architecture. Proficiency in RESTful APIs, Hibernate/JPA, and relational databases. Experience with cloud platforms and CI/CD pipelines. Strong knowledge of messaging queues such as Kafka, RabbitMQ, and ActiveMQ. Extensive experience in software design and architecture. Hands-on knowledge of DevOps practices, Docker, and Kubernetes is a plus. Excellent problem-solving skills and ability to work in an Agile environment. Competitive salary and benefits. Opportunity to work with cutting-edge technologies. Collaborative and growth-oriented work environment. If you re passionate about leading development teams and building high-quality software, apply now!

The ideal candidate will be responsible for configuring and troubleshooting our platform in production to resolve customer technical issues. You will act as the liaison between customers and internal teams, ensuring timely issue resolution. A strong understanding of complex networking environments and experience with Java-based applications will be essential for this role. This position requires flexibility to work in shifts. Key Responsibilities Monitor and debug technical platform services while performing necessary tests. Manage and resolve electronic tickets efficiently. Collaborate with the sales team, customer success team, and customers to address issues effectively. Troubleshoot and configure software and hardware as needed. Take on shift responsibilities in a 24/7 monitoring environment. Review and analyze Java code to assist in debugging issues. Required Qualifications 2+ years of technical support experience. Strong customer service orientation with excellent troubleshooting skills. Proficiency in Java (basic coding skills required) and experience with at least one database. Strong knowledge of Linux. Excellent written and verbal communication skills. If you have a passion for problem-solving and technical support, apply today to join our team!

Responsibilities Develop and maintain the platform infrastructure - provide capacity and ensure availability - on premise and cloud Support our commitment to continuous integration, unit tests, and functional automation Provide attention to detail and a dedication to delivery of high-quality, stable deliverables Work seamlessly as part of a multi-site, multi-cultural, development and testing team Be self-motivated; driven to achieve and exceed committed milestones Display strong collaboration skills, including the ability to mentor and be mentored Desire to work in a growing, fast-paced environment of innovation Participate in the team s on-call rotation to address complex problems in real-time and keep services operational and highly available Required Skills Experience deploying production code Experience with IaaC, Ansible Experience with CI/CD (Jenkins experience a plus) Ability to share and collaborate with peers via presentations and written technical documentation Experience developing or operating in SaaS applications 2-5 years of System Engineering experience working with large scale deployments System administration in a production environment Excellent technical and people skills are an absolute necessity Proficiency in scripting with languages such as Bash, Perl and Python Strong Linux experience, especially CentOS/RHEL/OL Desirable Good knowledge of OOP, APIs and REST services Core database (SQL) skills including ability to execute and debug complex queries Experience with Scrum in an Agile Development environment BS or MS degree in Computer science or equivalent Experience with configuration management systems (ex. Chef, Puppet, CFengine, etc.) Qualification : BS or MS degree in Computer science or equivalent

Summary Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. As a Windows Client Engineer, you will be responsible for ensuring the smooth operation, security, and performance optimization of our Windows client infrastructure. The ideal candidate will have a deep understanding of Windows operating systems and extensive experience in managing and troubleshooting Windows client systems in a corporate environment. About the Role Responsibilities for this role include, but are not limited to: • Install, configure, and maintain Windows operating systems (Windows 10, Windows 11) across the organization's client devices. • Monitor and manage client systems using centralized management tools such as Tachyon, Intune. • Identify and troubleshoot hardware and software issues, working closely with users to resolve technical problems. • Implement and maintain security measures, including antivirus, firewall, and encryption protocols. • Collaborate with cross-functional teams to implement new software or hardware solutions, ensuring compatibility with Windows client systems. • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. • Assist in evaluating new technologies and make recommendations for system improvements. • Provide end-user training and support to ensure understanding and effective usage of Windows client systems. Commitment to Diversity & Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. What you’ll bring to the role: • Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills. • Proven work experience as a Windows Client Engineer or in a similar role. In-depth knowledge of Windows operating systems & Modern provisioning (Autopilot) • Strong understanding of Active Directory, Group Policy, and system security principles. Experience with centralized management tools such as Microsoft Intune and SCCM. • Proficiency in scripting languages (PowerShell or similar) for automation purposes. Knowledge of network protocols, TCP/IP, DNS, and DHCP. • Ability to work independently and collaboratively in a team environment Industry certifications, such as Microsoft Certifications (MCSA, MCSE), are a plus. Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Qualification : Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management