Repair Jobs in Bengaluru

Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 1 Year Openings: 1 About the Role: As a DCS Engineer, you will report to the Assistant Manager Engineering Services. Your primary purpose will be to manage the complete product lifecycle for DCS applications, encompassing software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role that requires both strong analytical skills and a readiness to travel. What You'll Do: DCS Software Development: Develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Configuration: Gain hands-on experience and apply your knowledge in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Commissioning & Testing: Lead and execute the programming, commissioning, and testing of 800xA systems on-site. Customer Support: Provide excellent customer handling and support for Factory Acceptance Testing (FAT), ensuring client satisfaction. Project Lifecycle Management: Take responsibility for the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel extensively to customer sites across India for commissioning activities. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: 0 to 1 year of experience in a relevant engineering role. Technical Skills: Strong knowledge and hands-on experience with ABB 800xA Software Development. Proficiency in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Demonstrated experience in the complete project lifecycle from software development to commissioning in ABB 800xA. Excellent analytical skills to troubleshoot and optimize systems. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Good communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India.

Junior Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 2 Years Openings: 1 About the Role: As a Junior DCS Engineer, you'll report to the Assistant Manager Engineering Services. Your primary purpose will be to support the complete product lifecycle for DCS applications, focusing on software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role ideal for someone looking to build their expertise in industrial automation, requiring both analytical skills and a readiness to travel. What You'll Do: HMI Graphic Development: Develop and design Human-Machine Interface (HMI) graphics for DCS systems, ensuring intuitive and effective user interfaces. DCS Software Development: Assist with and learn to develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Programming & Commissioning: Participate in the programming, commissioning, and testing of 800xA systems on-site, gaining practical experience in live environments. Project Lifecycle Support: Support the team across the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel to customer sites across India for commissioning activities as needed. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: Candidates with 0-2 years of experience in industrial automation, control systems, or relevant project work will be considered. Technical Skills: Good analytical skills to understand and troubleshoot system functionalities. An understanding of the complete project lifecycle from software development to commissioning, especially in ABB 800xA, is highly beneficial. Willingness to learn and grow in a technical environment. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Strong communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India. If you're a recent graduate or early-career engineer with a passion for DCS systems and eager to launch your career in industrial automation, we encourage you to apply! Qualification : A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Supervisor Mechanical Maintenance Location: Bengaluru Department: Mechanical Designation: Supervisor Mechanical Maintenance About the Role Currently, the mechanical department operates with a team of trainee and contractual employees, which presents challenges in effectively completing regular maintenance. To address this, we are looking for an experienced mechanical maintenance professional to strengthen our team. Skills Required Mechanical Maintenance Mechanical Engineering Lubrication Systems Breakdown Analysis Preventive & Predictive Maintenance Hydraulics CNC Maintenance Pneumatic Systems Key Responsibilities Analyze gaps in current maintenance programs to meet safety and operational requirements. Perform regular maintenance checks and troubleshooting to ensure efficient equipment operation. Conduct routine inspections and maintenance of machinery to ensure optimal performance. Repair or replace worn or malfunctioning mechanical parts and equipment. Document maintenance and repair activities with detailed reports on interventions and results. Implement preventive maintenance plans to reduce downtime and extend equipment life. Troubleshoot mechanical system issues and perform necessary repairs promptly. Maintain a strong understanding of mechanical devices, tools, and equipment. Collaborate effectively with team members, demonstrating strong communication and teamwork skills. Maintain comprehensive records of all mechanical maintenance and repairs. Education & Experience Diploma or ITI in Mechanical Engineering or related field. 7 to 8 years of relevant mechanical maintenance experience. Qualification : Diploma or ITI in Mechanical Engineering or related field

Position: Manager Toolshop Department: Tool Shop Location: Bengaluru Role Overview: We are looking for an experienced Manager Toolshop to oversee the design, development, repair, and maintenance of molds, dies, fixtures, gauges, and cutting tools. The role focuses on maintaining tooling standards, leading the toolshop team, and supporting production efficiency. Key Responsibilities: Manage the complete lifecycle of tooling including design, development, repair, and maintenance of molds, dies, fixtures, gauges, and cutting tools. Ensure all tooling is maintained at optimal standards to minimize downtime and support production schedules. Lead, supervise, and mentor toolmakers, machinists, and technicians. Ensure all tools conform to specified tolerances and quality standards. Monitor tooling-related costs and identify opportunities for cost reduction and efficiency improvements. Qualifications: Diploma or Bachelor s degree in Tool & Die Making, Mechanical Engineering, or an equivalent qualification. Strong leadership and team management skills. Solid understanding of tooling design, manufacturing, and maintenance processes. Ability to monitor budgets and implement cost-saving initiatives effectively. Qualification : Diploma or Bachelors degree in Tool & Die Making, Mechanical Engineering, or an equivalent qualification.

Customer Support Engineer (CSE) Department: Technical Location: Bangalore Job Description The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures. Key Responsibilities Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment. Complete scheduled Preventative Maintenance and implement field modifications as required. Escalate unresolved technical issues to OEM teams following standard procedures. Maintain accurate and timely service logs, customer records, and internal documentation. Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up. Ensure all tools and test equipment are properly maintained and calibrated. Adhere to Health and Safety regulations and other applicable regulatory requirements. Identify and support sales opportunities including new contracts, renewals, and system sales. Manage multiple open service issues efficiently, prioritizing tasks effectively. Requirements Educational Qualification: BE/B.Tech in Electrical Engineering or Mechanical Engineering. Diploma with 3+ years of experience servicing and operating 3D printing machines. Experience: Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment. Skills: Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and prioritize effectively. Qualification : BE/B.Tech in Electrical Engineering or Mechanical Engineering

Spare Parts Manager Crushing & Screening Location: Bangalore Experience: Minimum 5 years in the crusher industry Industry Type: Engineering & Construction Education: BE / Diploma in Mechanical Engineering Role Category: After-Sales Service & Repair Job Description We are seeking a skilled and dynamic Spare Parts Manager with strong domain expertise in the Crushing & Screening industry. The ideal candidate will be responsible for managing spare parts sales, product support, customer service, and warehouse coordination, ensuring smooth after-sales operations and customer satisfaction. Key Responsibilities Drive sales of spare parts specifically for crushing and screening equipment. Understand technical specifications and customer requirements to offer the right parts solutions. Coordinate service repairs and timely delivery of parts in collaboration with internal teams. Conduct regular visits to existing and prospective customers to identify and convert sales opportunities. Respond promptly to customer feedback and parts inquiries, ensuring a high level of customer satisfaction. Monitor and follow up on payment collections in alignment with sales and delivery commitments. Collaborate with service teams to fulfill customer requirements efficiently. Build and maintain strong relationships with customers and internal stakeholders. Required Skills & Experience Strong technical knowledge of crushing and heavy equipment parts. Proven track record in spare parts sales and after-sales support within the crushing industry. Proficient in MS Office, ERP systems, and sales reporting tools. Excellent communication skills in English, Hindi, and at least one regional language. Good mechanical aptitude and ability to understand equipment diagrams and parts manuals. Willingness to travel extensively across India to support business growth. Ability to lead, guide, and mentor service and internal sales teams. Preferred Candidate Self-motivated and target-driven with a customer-first approach. Strong negotiation, relationship management, and problem-solving skills. Organized and proactive in managing multiple priorities and customer expectations. Qualification : BE / Diploma in Mechanical Engineering

Job Title: Assistant Manager Location: Bengaluru Experience Required: 5 to 13 years Minimum Qualification: Diploma in Electronics Engineering Key Skills Vendor Management Facility Management Customer Relationship Management (CRM) Maintenance & Operations Budgeting & Invoicing Documentation & Compliance Job Summary We are seeking an experienced and proactive Assistant Manager to oversee facility operations, vendor coordination, society handovers, and maintenance processes across residential projects. The role involves cross-functional collaboration, documentation oversight, and ensuring timely execution of services for enhanced customer satisfaction and operational efficiency. Key Responsibilities Operations & Facility Management Manage all AMCs, warranties, service contracts, and PPM (Planned Preventive Maintenance) schedules. Oversee society formation and handover, including documentation sign-offs and equipment transfers. Ensure snag rectification and obtain necessary sign-offs from relevant stakeholders. Maintain uptime of common areas and amenities, and handle repair and spare part management. Coordinate issuance of permits to the project team as required. Budgeting & Financial Coordination Assist in planning and tracking unsold apartment bills, and submit working details to the accounts team. Prepare yearly budgets for common areas and share them with residential societies. Respond to audit queries in coordination with the accounts team. Create and share monthly provisions with the finance department. Monitor and ensure Common Area CAM (Common Area Maintenance) funds are available at all times. Follow up with societies for maintenance invoice payments related to unsold apartments. Process vendor invoices and actively follow up with the accounts team for timely payments. Handover & Customer Coordination Ensure a smooth and delightful handover experience for residents. Verify all documents and issue NOCs (No Objection Certificates) to property owners. Coordinate with MGL (gas) connection teams, track progress, and ensure timely completion with daily reporting. Liaise with project teams to resolve pending common area and tower work. Vendor & Project Coordination Oversee all vendor interactions, ensuring timely invoice submission and validation. Assist in vendor identification, evaluation, and procurement of consumables. Review and track progress on pending snag points with the project team. Ensure adherence to operational guidelines and standard procedures. Administrative & Support Activities Plan and organize staff welfare initiatives, internal events, and cost-reduction programs. Liaise with cross-functional departments to ensure seamless operations. Validate all service reports and ensure proper documentation is maintained. Qualification : Diploma in Electronics Engineering

Associate Engineer Technical Publications Experience: 1 5 years Location: Bengaluru (with international travel as needed) Industry: Aerospace and Defense Overview Join Collins Aerospace, a Raytheon Technologies company, as an Associate Engineer Technical Publications. You will collaborate with authors, illustrators, and engineers to deliver high-quality aerospace documentation in compliance with ATA and S1000D standards. Key Responsibilities Create and revise CMM, AMM, CMPs, and AIPC documents for aerospace systems and components. Interpret technical drawings and service communications like SBs, ECNs, and ATPs. Use tools like Adobe FrameMaker, Arbortext Epic Editor, CSDB, Teamcenter, and Ennovia. Author XML/SGML content and resolve XML parsing issues. Apply ASD-STE and maintain compliance with ATA iSpec 2200 and S1000D standards. Collaborate with illustrators using Isodraw, 3DVIA, and CATIA. Document assembly, disassembly, and repair procedures with high attention to detail. Communicate effectively with internal and external customers globally. Adapt to tight schedules and maintain document quality. Qualifications Bachelor s degree in Mechanical or Aerospace Engineering. 1 5 years experience in technical documentation (CMM, AMM, Data Modules). Working knowledge of aerospace standards (ATA, iSpec 2200, S1000D). We design and deliver advanced aerospace systems to make flying safer and more efficient. Our global teams are committed to continuous improvement, innovation, and sustainability. Benefits Transportation facility Group Health, Life, and Personal Accident Insurance 18 vacation days + 12 sick days annually Employee Scholar Program Car lease and fuel/driver benefits Work-life balance support National Pension Scheme (NPS) & LTA Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment. All applicants will be considered fairly regardless of race, gender, disability, or veteran status. Apply Now Join Collins Aerospace and help redefine the future of flight. Apply today to take your career to new heights. Qualification : Bachelors degree in Mechanical or Aerospace Engineering.

Overview: Collins Aerospace is seeking an experienced Senior Lead Engineer Stress Engineering to join the Aerostructures team. In this critical role, you will leverage your expertise in structural engineering to provide technical solutions for nacelle hardware, ensuring minimal aircraft downtime and compliance with certified type design and airworthiness (FAA/EASA) requirements. You will play a key part in supporting the operational requirements of airline customers and driving solutions in a fast-paced, global environment. Primary Responsibilities: Repair Stress Analysis & Technical Solutions: Perform repair stress analysis and develop analytical methods for medium to complex technical issues, supporting airline operational needs, formal certification reports, and design changes. Engineering Judgments & Repair Solutions: Provide engineering judgments and support margin explorations for nacelle component repairs across various programs, using both metallic and composite structures. Airworthiness Documentation: Prepare airworthiness documents including substantiating analysis and obtain necessary approvals from airworthiness organizations. Customer Communication & Support: Communicate with airline customers to develop rapid technical solutions, collaborating with airframers, engine manufacturers, and suppliers to evaluate and resolve repair data. Collaboration with Cross-functional Teams: Work with the Collins Spares team, Airline/Field Support Managers, and other departments to resolve customer issues effectively. Compliance & Reporting: Ensure compliance with US and country-specific export control requirements. Report to the Aftermarket Technical Services Manager, contributing to the organization s vision of becoming the best aerospace systems company globally. Driving Airline Customer Experience: Work with a diverse global team of engineers, staying at the forefront of improving the airline customer experience. Basic Qualifications: Education: Bachelor s or Master s degree in Mechanical Engineering or Aeronautics. Experience: 6 to 10 years of relevant experience in aerospace structural analysis, including hand analysis and FE tools such as Patran/Nastran. Structural Analysis Expertise: Strong understanding of load paths, load balance, free body diagrams, static and fatigue analyses of metallic and composite aircraft structures. Nacelle Systems Knowledge: Familiarity with nacelle systems for modern aircraft programs (B787, A320Neo, A220, A350). Repair and Inspection Knowledge: Sound knowledge of repair methods for metallic/composite structures and common defects, as well as inspection techniques. Flexible Work Hours: Willingness to work day shifts, weekends, and holidays on rotation as required. Pressure Handling: Ability to work under pressure in a fast-paced environment with short lead times while managing multiple repair tasks. Preferred Qualifications: FEA Expertise: Experience with Patran/Nastran (Sol 101, 106, 111). Customer Support Experience: Previous experience in an aftermarket customer support engineering role. Technical Publications Familiarity: Knowledge of Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, and Airworthiness Directives. Regulatory Knowledge: Understanding of EASA/FAA requirements and associated repair documentation. About Collins Aerospace: Collins Aerospace is a leader in developing advanced, intelligent solutions for the global aerospace and defense industry. Our Aerostructures business is recognized for its innovative nacelle systems, which improve fuel efficiency, reduce engine noise, and provide critical stopping power during landings. We re continuously evolving to create the next generation of greener, quieter, and more efficient nacelles. Diversity & Inclusion: At Collins Aerospace, we believe diversity drives innovation, and inclusion drives success. We foster a culture that encourages sharing ideas and passion, enabling us to meet the toughest challenges in the aerospace industry and open new paths to possibility. Employee Benefits: Transportation Facility & Meal Coupons Group Term Life Insurance & Health Insurance Group Personal Accident Insurance Employee Scholar Program Work-Life Balance & Car Lease Program National Pension Scheme & Leave Travel Allowance (LTA) Fuel & Maintenance/Driver Wages & Meal Vouchers Ethical & Safety Commitment: Collins Aerospace has a strong commitment to ethics and safety. All positions in India require a background check, which may include a drug screen (only for operations positions). Why Collins Aerospace? At Collins Aerospace, we are redefining aerospace. Join our team of passionate engineers and innovators who are dedicated to creating cutting-edge solutions that push the boundaries of what s possible in air travel. Help us shape the future of aerospace by joining a supportive and inclusive workplace that values growth and creativity. Qualification : Bachelors or Masters degree in Mechanical Engineering or Aeronautics.

Position: Manufacturing Supervisor Location: Bengaluru Employment Type: Full-Time Job Overview We are seeking a detail-oriented and experienced Manufacturing Supervisor to manage daily production operations in our **3D printing facility**. The role includes overseeing the production team, maintaining equipment efficiency, ensuring quality standards, and optimizing workflows to meet project deadlines. Key Responsibilities Production Supervision & Planning Manage **day-to-day manufacturing operations** on the 3D printing production floor. Plan and schedule production tasks to meet delivery timelines. Monitor workflow, identify bottlenecks, and ensure production schedules are met. Equipment & Process Management Supervise setup, calibration, and maintenance of **3D printers, CNC machines**, and related equipment. Conduct routine inspections and diagnostic tests to ensure machine reliability. Troubleshoot equipment issues promptly and coordinate repairs to **minimize downtime**. Quality Control & Documentation Ensure all products meet **company quality standards** and customer specifications. Maintain accurate documentation of production processes, maintenance logs, and service records. Inventory & Resource Management Monitor **raw materials, consumables, and spare parts** availability. Coordinate timely procurement to avoid shortages. Implement material optimization practices to **reduce waste and control costs**. Process Improvement & Efficiency Analyze manufacturing processes to enhance productivity and reduce operational costs. Implement **preventive maintenance plans** to avoid costly breakdowns. Compliance & Safety Ensure adherence to industry regulations, company policies, and **safety protocols**. Maintain a clean, organized, and hazard-free work environment. Key Skills & Requirements Education: Diploma or Degree in **Mechanical, Manufacturing Engineering**, or related field. Experience: Minimum **3 years of experience in manufacturing supervision**; experience in 3D printing or additive manufacturing is preferred. Technical Knowledge: Strong knowledge of **mechanical systems, production processes, and preventive maintenance**. Core Skills: Excellent troubleshooting and problem-solving skills. Leadership: Proven **leadership and team management abilities**. Communication: Strong communication skills and ability to work in a fast-paced environment. Commitment: Commitment to maintaining safety and quality standards. Qualification : Diploma or Degree in Mechanical, Manufacturing Engineering or related field

Spare Parts Sales Crushing & Screening Location: Bangalore Experience: 3 6 years Education: BE / Diploma in Mechanical Engineering Job Type: Full-Time Job Description We are hiring a dynamic and experienced Spare Parts Sales Executive to join our team in Bangalore. The ideal candidate will have a strong background in selling spares and wear parts for crushing and screening equipment, with a proven ability to manage customer relationships and support after-sales service. Key Responsibilities Sell spare and wear parts to customers in the crushing and screening industry. Coordinate with internal teams for service repairs and timely delivery of parts. Identify and pursue new sales opportunities across India. Provide technical assistance to customers regarding parts and applications. Maintain strong relationships with existing clients and ensure repeat business. Travel extensively across India to support sales and customer service. Required Skills & Experience 3 6 years of experience in spare parts sales within the crushing and heavy equipment industry. Strong technical knowledge of mechanical components used in crushing equipment. Excellent communication skills in English, Hindi, and at least one regional language. Good mechanical aptitude and the ability to understand customer technical needs. Proactive and customer-focused approach with strong problem-solving skills. Willingness to travel extensively across India. Qualification : BE / Diploma in Mechanical Engineering

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to Oracle's customer base, while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as handling technical questions regarding the use of and troubleshooting for Oracle s Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level: IC1 (Individual Contributor 1) Responsibilities: As a Systems Engineer, you will interface with the customer s IT staff regularly. Whether on-site or working remotely, you will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products. You should have knowledge of Oracle products and at least one platform being supported. You will work with general guidance from senior engineers and management and may independently handle some areas of responsibility. Required Skills: Computer Science SQL (Structured Query Language) Technical Support UNIX About Us: As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and a wide range of abilities and backgrounds. At Oracle, we believe in inclusive workforce development. When everyone s voice is heard, we are inspired to push beyond what s been done before. This philosophy has been at the core of Oracle for over 40+ years, operating with integrity, and continuing to thrive in diverse industries. Benefits: Work-life balance: Flexible options to balance work and personal life. Employee Benefits: Competitive suite of benefits including flexible medical, life insurance, and retirement options. Volunteer Programs: Encouraging employees to give back to their communities through volunteerism. Commitment to Diversity: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records in accordance with applicable law.

Job Description: As a Key Account Delivery Manager (KADM) at Lenovo, you will be a customer-facing resource within the services operation, responsible for ensuring exceptional service delivery to commercial customers. You will drive incident resolution, manage escalations, and enhance service excellence through collaboration with internal teams and field service partners. By proactively engaging with customers and utilizing a predictive mindset, you will work to increase customer loyalty and satisfaction while identifying potential revenue opportunities. 1.1.1. Responsibilities: 1. Service Delivery Management: Drive service delivery to commercial customers, ensuring incidents and service calls are addressed promptly. Manage escalation mitigation and ensure resolutions are provided in a timely manner. 2. Customer Engagement and Loyalty: Proactively engage with customers to understand their needs and increase their satisfaction and loyalty. Drive customer retention through value-added services and joint efforts with the sales team to address issues and manage expectations. 3. Field Service Partner Management: Manage field service partners in the assigned territory, ensuring KPIs are met through field visits, reviews, and cadences. 4. Collaboration with Internal Teams: Coordinate with delivery verticals, support teams, and business/product teams to align on customer delivery plans and resolve issues effectively. Conduct customer interactions, including QBRs, service clinics, and CXO engagements, to build strong relationships and drive service excellence. 5. Proactive Problem Solving: Leverage a solution-seeking mindset to predict customer issues and address them before they escalate. Drive faster turnaround times (TAT) and ensure operational efficiency by focusing on key metrics such as RMA, repeat repairs, and parts consumption. 6. Learning and Knowledge Sharing: Participate in technical resolution discussions with customers, sharing insights and learnings to improve service delivery in similar situations. 1.1.2. Key Performance Indicators (KPIs): Maintain and grow Customer Satisfaction (CSAT) scores. Drive faster turnaround times (TAT) for service requests. Optimize operational parameters including RMA, repeat repairs, and parts consumption. Improve field service productivity and order closure ratio with field partners. 1.1.3. Candidate Requirements: Experience: 8+ years in service delivery, with at least 5 years of hands-on experience managing large enterprise, global, or SMB accounts. Field Service Management: Proven track record in managing field service partners and resources. Stakeholder Management: Ability to build and maintain relationships with key stakeholders, ensuring alignment with customer needs. Analytical Skills: Strong ability to structure thoughts and actions based on data analysis and customer feedback. Education: Preferably an Engineering graduate with a PGDBA/MBA from a reputable institution. Technical Knowledge: Knowledge of computer hardware, workstations, servers, and related technology is a plus. 1.1.4. Why Work at Lenovo: At Lenovo, we are committed to delivering smarter technology for all. As a global leader with over $57 billion in revenue, we offer a dynamic and inclusive work environment where innovation drives success. Working at Lenovo means working at the forefront of technology and delivering solutions that make a difference. If you're ready to be part of our journey, join us in shaping the future of technology and enhancing customer experiences. Qualification : Preferably an Engineering graduate with a PGDBA/MBA from a reputable institution.