Response Time Jobs in Bengaluru

Job Title: Senior Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Professional About BetaNXT BetaNXT is powering the next generation of connected wealth management infrastructure. By integrating our proven platforms Beta, Maxit, and Mediant we deliver real-time data solutions that enhance advisor productivity, streamline enterprise operations, and elevate the investor experience. Our platform helps wealth management firms transform their legacy systems into scalable, future-ready solutions that drive differentiation and growth. About the Role We are seeking a Senior Specialist Software Engineering to join our Product Engineering team. This is a key technical leadership role for someone passionate about enterprise integration, legacy modernization, and delivering high-performance, scalable systems. You will work closely with architects, product managers, and cross-functional teams to design and implement critical enhancements across our platform, playing a key role in shaping our strategic initiatives. Key Responsibilities Lead software design & development of complex enterprise components aligned with business and technical goals. Collaborate with Solution Architects to define scalable, maintainable solutions. Provide technical oversight through the software lifecycle design, development, testing, and integration. Define and execute testing strategies: unit, integration, and performance. Drive code quality and reliability through proactive issue resolution and continuous improvement. Create and maintain technical documentation to ensure long-term maintainability. Ensure adherence to development best practices, internal standards, and compliance. Serve as a technical SME and point of contact for assigned domains. Mentor junior engineers, promoting skill development and knowledge sharing. Coordinate with QA, documentation, deployment, and support teams to ensure successful delivery. Participate in project planning, provide effort estimates, and contribute to work breakdown. Communicate effectively with technical and non-technical stakeholders, including senior leadership. Contribute in Agile/SCRUM teams, supporting sprint ceremonies and cross-functional collaboration. Maintain timely updates, raise risks early, and help drive resolution. Required Qualifications & Experience 10+ years of hands-on experience in Enterprise Application Integration and Mainframe Development. Expertise in COBOL, JCL, CICS, DB2, VSAM, and environments like CICS Web Services & Transaction Server 3.1. Proficient in integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) MQ Series, IBM DataPower Familiar with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Experience with JCL utilities, ChangeMan, and version control tools like GIT. Skilled in unit testing, code quality, and design documentation. Understanding of performance metrics: CPU usage, response time, network latency, etc. Knowledge of API modeling and annotation tools: Swagger, RAML. Familiarity with XML, XSD, XPath, XQuery, JSON. Experience working in Agile/SCRUM development environments. Strong analytical, communication, and cross-functional collaboration skills. Bachelor s degree in Computer Science, Information Science, or a related field. Master s degree or certifications (e.g., IBM, Agile) are a plus. Join a company transforming the wealth management technology landscape. Work on mission-critical systems that power financial operations at scale. Collaborate with industry leaders and technical experts in a fast-paced environment. Contribute to modernization efforts that directly impact advisor and investor experience. Thrive in a culture that values innovation, integrity, and continuous improvement. Qualification : Bachelors degree in Computer Science, Information Science, or a related field

Job Title: Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is redefining connected wealth management infrastructure with next-gen, real-time data solutions that streamline operations, enhance advisor productivity, and elevate the investor experience. By combining the strength of our trusted platforms Beta, Maxit, and Mediant we deliver flexible, scalable solutions that anticipate the evolving needs of the wealth management industry. We help firms transform legacy systems into strategic assets, enabling enterprise scale, cost efficiency, and accelerated growth. About the Role We are looking for a Specialist Software Engineering to join our Product Engineering team. This is an exciting opportunity for an experienced and technically driven engineer passionate about enterprise integration, legacy modernization, and building mission-critical systems. You ll play a key role in developing complex software solutions, collaborating with architects and cross-functional teams, and helping shape the next generation of our platform. Key Responsibilities Lead the design, development, and enhancement of complex software components and systems. Collaborate with Solution Architects and other stakeholders to define scalable, efficient solutions. Develop and maintain both new features and legacy systems in alignment with business and technical requirements. Conduct unit and integration testing to ensure software quality and compliance. Perform code reviews, provide feedback, and mentor junior engineers. Contribute to architectural discussions, risk assessments, and solution planning. Participate in Agile planning, providing effort estimates and technical inputs. Maintain clear, detailed technical documentation to support future maintenance and development. Provide regular progress updates, and support production systems and on-call rotations when needed. Drive knowledge sharing and help build technical capability across the team. Qualifications & Experience Must-Have 7+ years of experience in Enterprise Application Integration and Mainframe Technologies. Deep expertise in COBOL, JCL, CICS, DB2, VSAM, including CICS Web Services and Transaction Server 3.1. Experience with integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) IBM MQ Series, IBM DataPower Proficiency with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Familiarity with JCL utilities and version control systems such as ChangeMan. Understanding of performance tuning metrics: CPU usage, response time, network latency, etc. Proven experience working in Agile/SCRUM teams. Strong analytical thinking, collaboration, and communication skills. Good to Have Exposure to modern DevOps practices, GIT, or CI/CD pipelines. Master s degree or relevant professional certifications. Work on high-impact platforms powering the wealth management industry. Be part of a modernization journey transforming legacy infrastructure into future-ready systems. Collaborate with cross-functional, global teams in a fast-paced and inclusive environment. Grow within a company that values technical excellence, innovation, and continuous learning. Qualification : Masters degree or relevant professional certifications

Position: Enquiry Processing Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We're looking for a responsive and detail-oriented Enquiry Processing Associate to manage incoming enquiries from Key Account Managers (KAM) through phone, email, and chat. This role involves accurately processing enquiries, providing product information, resolving issues, and collaborating across teams to ensure excellent customer service. Key Responsibilities: Respond promptly and professionally to enquiries from KAM via phone, email, and chat. Accurately process and document all enquiries in the company system. Provide clear and detailed information regarding products, services, and company policies to KAM on a daily basis. Resolve customer issues efficiently and escalate complex cases to the relevant departments or personnel. Maintain current knowledge of company products, services, and technologies. Work closely with other departments to ensure enquiries are addressed comprehensively and promptly. Generate, present, and analyze reports on enquiry trends to support continuous improvement. Qualifications & Skills: Bachelor s degree in Business Administration (BBA) or any other discipline. Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work collaboratively in a team environment. Proficient in using communication tools and enquiry management systems. Qualification : Bachelors degree in Business Administration (BBA) or any other discipline.

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Role: Senior Analyst Machine Learning Performance & Testing Location: Bengaluru, Karnataka, India Experience: 3 5 Years Employment Type: Permanent, Full-Time About the Role We are seeking a skilled and detail-oriented Senior Analyst with strong experience in ML model performance testing, load testing, and end-to-end (E2E) automation. This role is focused on ensuring scalable, low-latency deployment of production-grade machine learning models. The ideal candidate will be proficient in evaluating model performance under varied workloads, building robust test frameworks, and enhancing system monitoring. Key Responsibilities Conduct load testing and performance benchmarking for machine learning models under varying requests per second (RPS) scenarios. Develop and automate end-to-end test cases to validate model readiness and support smooth rollouts. Monitor and improve model scalability, response time, and error rates across production environments. Collaborate with ML engineers, backend developers, and QA test teams to ensure seamless integration and testing workflows. Identify and address bottlenecks in model inference, helping improve performance for high-volume, low-latency applications. Set up alerting and observability pipelines for model health using industry-standard tools. Required Skills & Tools Performance Testing & Monitoring: ML Load Testing, Job Monitoring, Model Scalability Evaluation Platforms & Tools: Databricks, MLflow, Seldon, Kubeflow, Tecton, Jenkins Cloud Services: Experience with AWS and deploying/testing models in cloud environments Programming Languages: Proficiency in at least one of the following Python, Java, Scala Experience: Working with production-level ML models, especially involving high data volumes and real-time inference Strong communication skills and ability to work in cross-functional teams Preferred Qualifications Hands-on experience with CI/CD pipelines for ML systems Knowledge of A/B testing and canary deployments for ML models Experience building testing frameworks for ML infrastructure at scale Understanding of monitoring and alerting best practices in production ML systems Be at the forefront of ML operations and model performance optimization Collaborate with industry-leading engineers and contribute to cutting-edge AI deployments Gain deep exposure to real-time data systems, cloud platforms, and enterprise-scale ML testing Competitive compensation and an innovative, fast-paced work environment

Job Title: Executive Assistant Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading AI-powered cybersecurity company committed to building the fastest and most reliable technology to detect and resolve digital threats in real-time. With a core focus on leveraging AI and machine learning, our products deliver rapid threat detection, precise analysis, and fast resolution, minimizing human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has expanded rapidly and is now one of India s most trusted cybersecurity companies. Our product suite includes XVigil, BeVigil, and SVigil, which offer digital risk protection, attack surface monitoring, and software supply chain risk management. CloudSEK has received recognition from industry leaders and investors, including $10M in total funding and several prestigious awards. Our mission is to continue revolutionizing the cybersecurity landscape with cutting-edge technology and innovation. About the Role: Executive Assistant As an Executive Assistant to the CEO, you will be the central hub of operations for the CEO s office. You will be responsible for managing communications, scheduling, travel, and day-to-day executive tasks, ensuring that everything runs smoothly and efficiently. This role offers direct access to leadership and the opportunity to be an essential part of a fast-growing company in the cybersecurity space. Key Responsibilities Inbox & Communication Management: Own the CEO's inbox, ensuring timely responses, delegations, and flagging of high-priority messages. Maintain clear communication with both internal and external stakeholders, ensuring respect and clarity at all times. Calendar & Scheduling: Manage complex scheduling across multiple time zones and reschedule meetings with minimal conflicts. Prepare briefing notes, agendas, and capture follow-up actions for meetings as necessary. Travel & Logistics: Coordinate with the admin team for domestic and international travel, including flights, hotels, and visas. Prepare detailed travel itineraries and manage real-time changes or adjustments. Manage event RSVPs and coordinate offsite planning when applicable. Expense Management: Track, categorize, and reconcile CEO s expenses with precision. Submit monthly reimbursements and expense reports, liaising with the finance team for any clarifications or documentation. Investor Relations Responsibilities: Update investor pipeline using Streak CRM, ensuring accurate tracking of interactions and stages. Proactively schedule investor meetings and follow-ups based on interest and activity. Collaborate with internal teams (CEO, Finance, Business) to prepare updates or materials for investor meetings. Organize investor documents, pitch decks, and due diligence materials as required. Keka Platform Management: Manage employee workflows on the Keka HR platform, including leave, on-duty (OD), work-from-home (WFH), and reimbursement requests. Review and approve requests, ensuring consistency and compliance with the CEO s guidance. Ad-Hoc Support: Take ownership of special assignments and ad-hoc tasks delegated by the CEO or leadership. Act as a flexible resource to support cross-functional needs, ensuring timely execution of high-priority tasks. Must-Have Skills: 2+ years of experience as an Executive Assistant, preferably supporting senior leadership. Strong written and verbal communication skills, with an ability to manage high-priority communication. Excellent organizational and time management skills, capable of juggling multiple responsibilities in a fast-paced environment. Proven expertise in email/inbox management and calendar scheduling. Tech-savvy, with proficiency in Google Workspace, Slack, Microsoft Office, and related tools. High degree of professionalism, discretion, and trustworthiness. Nice-to-Have Skills: Experience in a startup or high-growth environment. Familiarity with project coordination or internal reporting. Understanding of startup culture and CEO workflows. What You ll Get: Direct access to leadership and an opportunity to make a significant impact. A fast-moving, ambitious, and transparent work culture that fosters innovation. Freedom to grow, learn, and take ownership of projects that matter. Career development opportunities in a dynamic and rapidly growing organization. Benefits of Joining CloudSEK: Flexible working hours for a better work-life balance. Access to free food, unlimited snacks, and beverages in the office. Participate in team bonding activities like games, music, and creative events. A dynamic startup environment that encourages growth, innovation, and fun.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Technical Consultant - Security Intel & Operations Consulting Services Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Senior Introduction: At IBM Consulting, we believe that work is more than just a job it's a calling. In the role of Technical Consultant - Security Intel & Operations, you will be part of our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to both public and private sector clients across the globe. Our team helps clients to innovate, adopt new technologies, and improve their security posture. Your Role and Responsibilities: As a Senior SOC Analyst working within the 24/7 Cyber Fusion Center (CFC), your role will involve the proactive monitoring, triaging, analyzing, and escalating incidents in client environments. You will be tasked with utilizing various cyber operations tools and technologies to analyze data, detect security threats, and mitigate risks. Your expertise will contribute to maintaining the security integrity of client systems and ensuring efficient incident response. Key Responsibilities: Incident Monitoring & Analysis: Monitor and analyze security events using various cybersecurity tools like SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to detect potential threats and mitigate risks. Perform event correlation using multiple data sources to understand the nature of security incidents and determine their impact on client environments. Threat Detection & Mitigation: Analyze alerts to identify active threats, perform root cause analysis, and apply appropriate mitigation techniques for both structured and unstructured environments. Evaluate security incidents across AWS and Azure environments, analyzing system, network, and email security events. Proactive Cybersecurity Measures: Conduct root cause analysis of security events and recommend actions to address vulnerabilities. Contribute to the development and constant improvement of SOC runbooks and playbooks to optimize security operations. Collaboration & Reporting: Work closely with cross-functional teams to escalate critical incidents and provide daily summary reports on activities relevant to cyber operations. Lead discussions on incident trends, perform cyber operations trend analysis, and report on findings to ensure continuous security enhancement. Continuous Improvement: Recommend improvements to automations, alert fidelity, and security controls to improve security efficacy and response time. Engage in team meetings, calls, and chats, contributing technical insights to enhance security strategies and tactics. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Cybersecurity, or related fields. A Master s Degree is preferred but not required. Experience: Extensive experience working as a SOC Analyst or similar cybersecurity roles, especially in a 24/7 security operations center environment. Proficient in event analysis, log analysis, and network event management. Hands-on experience with cloud environments such as AWS and Azure, with a focus on cybersecurity threats and mitigations. Solid understanding of TCP/IP network security, modern attack techniques, exploitation methods, and operating system security. Preferred Technical and Professional Experience: Security Tools & Platforms: Experience with CyberArk, Azure SSO, and other enterprise security technologies. Knowledge of enterprise web technologies and cutting-edge security infrastructures. Familiarity with security automation tools and best practices for improving alert fidelity and security controls. Advanced Event & Threat Analysis: Proven ability to perform high-quality triage and in-depth analysis of security alerts. Experience in documenting incidents and escalating critical issues with appropriate cyber operations reports. Communication & Collaboration: Strong verbal and written communication skills, with the ability to convey complex security concepts to both technical and non-technical stakeholders. Ability to actively contribute to team discussions, runbook creation, and security playbook updates. Global Impact: Join a globally recognized team working at the forefront of cybersecurity, helping to shape the future of digital security. Career Development: IBM offers a strong focus on professional growth, offering learning opportunities, certifications, and exposure to the latest security technologies. Collaborative Culture: Be part of a collaborative and dynamic team, working together to tackle the most pressing security challenges faced by businesses around the world. If you are ready to contribute to the security and resilience of leading global organizations, we invite you to apply and be a part of our forward-thinking security team at IBM Consulting. Qualification : Bachelors Degree in Computer Science, Information Technology, Cybersecurity, or related fields.

Position: Analyst - SecOps (SOC Level 2) Job Overview: We are looking for a skilled SOC Level 2 Analyst to join our global Cyber Operations team. This critical role ensures the security of our organization by monitoring, detecting, and responding to security incidents. The Analyst will work on a rotating 24x7 shift schedule, including night shifts. The ideal candidate will have strong experience in SOC operations, incident response, and proficiency with cybersecurity tools and technologies. Key Responsibilities: Threat Detection and Incident Response: Monitor, analyze, and respond to global security alerts using SIEM/SOAR tools. Perform triage and analysis with sandboxing technologies and threat intelligence platforms. Investigate security events, implement containment and recovery strategies, and expedite workflows with AI/ML capabilities. Query and correlate security data using KQL (Kusto Query Language) to identify and address threats. Develop and manage automated detection rules and playbooks in Microsoft Sentinel. Enhance endpoint protection and data security using Microsoft Defender and MS Purview Data Loss Prevention (DLP) tools. Threat Hunting and Data Forensics: Perform proactive threat hunting and data forensics to identify and investigate potential threats. Use advanced threat intelligence platforms to refine detection strategies. Develop and execute SOC playbooks to improve response times and operational efficiency. Team Collaboration and Leadership: Provide assistance with complex incidents and investigations. Collaborate with USA security escalation teams and other departments to improve the organization s overall security posture. Contribute to the development and refinement of SOC procedures and best practices. Career Development: Opportunities for progression to roles like SOC Lead or SOC Architect. Access to continuous learning, certifications, and professional development resources. Regular performance reviews to discuss career growth and advancement. Qualifications: Bachelor s degree in Computer Science, Cybersecurity, or related field (preferred). 3-5 years of experience as a SOC Analyst, with lead responsibilities being a plus. Strong proficiency in KQL (Kusto Query Language) for querying and analyzing security data. Hands-on experience with Microsoft Sentinel (including rule creation, playbook implementation, and workbooks). Proficiency in Microsoft Defender and MS Purview DLP for endpoint protection and data security. Certifications such as CISSP, CEH, or CompTIA Security+ are a plus. Core Technologies and Expertise: Microsoft Sentinel: Expertise with SIEM, rule creation, playbooks, and workbooks. KQL (Kusto Query Language): Proficiency in querying and data correlation. Microsoft Defender: Strong knowledge of endpoint protection and threat detection. MS Purview DLP: Experience in data loss prevention strategies. Incident Response Tools: Knowledge of containment and recovery strategies. Vulnerability Management: Familiarity with assessments, penetration testing, and monitoring. Threat Intelligence Platforms: Ability to leverage and analyze threat intelligence. Network Security: Working knowledge of firewalls, IDS/IPS, and network security protocols. Data Forensics: Skilled in forensic analysis and investigation. SOC Playbooks: Ability to create and manage effective SOC playbooks. Additional Skills: Strong understanding of incident response processes and procedures. Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively within a well-managed team. Rotational 24x7 shift coverage. Location: Bangalore, India (SKAV Seethalakshmi, GESC) Employment Type: Full-time Job Category: Information Technology Qualification : Bachelors degree in Computer Science, Cybersecurity, or related field (preferred).

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Intuit is a global leader in financial technology, dedicated to helping individuals and businesses thrive. Our suite of products, including TurboTax, Credit Karma, QuickBooks, and Mailchimp, serves approximately 100 million customers worldwide. At Intuit, we believe in providing everyone with the tools and resources they need to achieve financial success. We are constantly innovating to make financial empowerment a reality for all. Job Overview Join the Intuit Data Platform (IDP) team as a Staff Engineer and help us transform the way we handle big data! The IDP team is responsible for the Intuit Analytics Platform, which powers real-time data ingestion, cataloging, analytics, and machine learning across the entire organization. As Intuit s customer base grows, so does the volume of data we process. Our engineering excellence ensures that we can scale and leverage this data to drive machine learning and product innovations. We re in the process of building the next-generation real-time and batch ingestion engine, capable of indexing, cataloging, and organizing data and metadata. We are passionate about using open-source technologies to solve challenges and contributing back to the community. If you're excited about building a platform that will directly impact data scientists and analysts and have a desire to shape the future of data at Intuit, then come join us! Key Responsibilities Architect & Design: Build fault-tolerant and scalable big-data platforms using open-source technologies to handle massive datasets. Data Solutions: Create architecture solutions that address complex use cases like data normalization, lineage, governance, ontology, and discoverability. Cross-Team Collaboration: Work with analysts and data scientists to understand data requirements for building operational propensity models and gaining deep customer insights. Hands-On Coding: Lead development efforts within the Hadoop ecosystem using technologies such as Java MapReduce, Spark, Scala, HBase, and Hive to build and optimize data pipelines for both real-time and batch applications. Database Management: Work with NoSQL, SQL, and in-memory databases to design high-performance data systems. Code Reviews: Ensure code quality, consistency, and adherence to best practices through regular code reviews. Architectural Alignment: Ensure alignment between enterprise architecture and business requirements. Prove Feasibility: Conduct proof-of-concept (POC) experiments for new technologies or approaches and drive them to production. Collaboration with Data Cataloging Team: Work closely with data catalog teams and architects to index and catalog all data sources at Intuit. Agile Leadership: Lead fast-paced development teams using agile methodologies and promote best practices in software development, testing, and incident response. Design & Model: Build dimension models suited for customer business use cases and ensure seamless integration of business and technical requirements. Qualifications Experience: 12+ years of relevant experience, with at least 5+ years specializing in the big data domain. Big Data Architecture: Proven experience in architecting end-to-end ecosystems for big data and analytics platforms. Expert Knowledge: Deep expertise in building fault-tolerant, scalable big data solutions, especially using the Hadoop ecosystem (Hive, HBase, Spark, Kafka, MapReduce, etc.). Programming Expertise: Mastery of Java and Scala, with a focus on building high-throughput data services. Machine Learning: Knowledge of machine learning principles and AI applications in big data. Big-Data Technologies: Familiarity with tools such as HDFS, Storm, Zookeeper, Cassandra, Redshift, GraphDB, and others. Understanding both real-time and batch processing in the Hadoop ecosystem. Communication: Strong communication skills, with an ability to explain complex technical topics to both technical and non-technical audiences. Programming Skills: Intermediate experience in Python or R for data processing. Education: BE/BTech/MS in Computer Science or a related field (or equivalent experience). Collaboration: Demonstrated ability to work cross-functionally and lead change through influence and example. At Intuit, you ll be part of a talented, passionate team working on innovative solutions that shape the future of data analytics and machine learning. As a Staff Engineer, you ll have the chance to work with cutting-edge technologies, build scalable systems, and help revolutionize how Intuit leverages data to drive product innovation. If you're looking for a dynamic environment where you can have a meaningful impact, come join us at Intuit! Qualification : BE/BTech/MS in Computer Science (or equivalent)

Location: Bengaluru, India Role: Cybersecurity Analyst Company: Wipro Limited In a world where data is power, protecting that data is a mission, not just a job. As a Cybersecurity Analyst at Wipro, you ll be the guardian of sensitive information, spotting threats before they strike and building a resilient security posture for the organization. What You ll Do 1 Keep Customers Safe Deliver customer-centric cybersecurity, ensuring systems are fortified and risks are minimized. Monitor logs, security events, and access patterns to detect unusual, unauthorized, or illegal activity. Safeguard log sources, security configurations, and access controls. 2 Hunt, Analyze & Respond Track, analyze, and respond to security incidents escalated by L1 teams (24x7 rotational shifts). Perform log reviews and forensic analysis to understand unauthorized access or breaches. Use advanced analytics tools to identify emerging threat patterns. Conduct detailed root cause analysis and recommend specific, actionable improvements. 3 Be the Incident Commander Lead incident response efforts, coordinating with internal teams and customers for swift resolution. Plan and refine disaster recovery strategies for potential breaches. Create incident reports, dashboards, and analysis summaries to share insights and learnings. 4 Collaborate & Educate Work closely with internal technical leads, practice teams, and external customers to manage security concerns. Assist with internal and external audits, maintaining the information security risk register. Deliver cybersecurity awareness training for colleagues, turning every employee into a security ally. Provide hands-on advice and guidance on handling malicious emails, phishing attempts, and suspicious activity. Key Relationships Stakeholder Why You ll Work Together Internal Tech & Project Leads Regular updates, security reporting, coordination Security Intelligence Team For threat intelligence sharing and practice alignment Customers Direct support during incidents, ensuring transparency & fast resolutions What You Need to Succeed Technical Mastery Deep knowledge of Network Security devices, Firewalls, Endpoints, SIEM, Application Security, IDS/IPS, Vulnerability Assessments & Penetration Testing (VA/PT). Process Excellence Solid understanding of standards, processes, and automation tools to improve consistency and reduce risk. Communication & Collaboration Clear, effective communication skills you ll be the go-to person for explaining security risks to both techies and non-techies. How Your Success Will Be Measured Performance Area Measure Customer Focus Fast, effective resolution of security incidents for internal & external users Process Adherence 90-95% SLA compliance for response & resolution times Key Competencies Effective Communication Collaborative Working Execution Excellence Analytical Thinking & Problem Solving Reinvent Cybersecurity With Wipro This isn t just a job it s your chance to reinvent how organizations protect themselves in a rapidly evolving threat landscape. Join Wipro. Own the mission. Protect the future. Applications from people with disabilities are explicitly welcome.

Job Title: L2 Support Lead Cloud Native Microservices Location: Pune, India Company: Blue Yonder Experience: 5+ years Education: Bachelor s Degree in Computer Science, Engineering, or related field About Blue Yonder Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider, recognized by Glassdoor as one of the Best Places to Work. We specialize in cloud-native solutions that power intelligent supply chains and optimize commerce for some of the world s biggest brands. We are seeking a highly motivated and hands-on L2 Support Lead to oversee production support for cloud-native microservices-based commerce solutions deployed on Azure and GCP. Scope of the Role You will lead and mentor an L2 support team, responsible for triaging production issues, resolving functional and technical defects, and working closely with cross-functional engineering teams. Your focus will be on delivering best-in-class support to global customers, while ensuring the team continuously enhances its technical capabilities. Key Responsibilities Lead the L2 Support team, guiding associates in technical analysis, issue triage, and defect resolution. Act as a hands-on technical mentor, helping junior and mid-level team members grow their technical and product knowledge. Perform root cause analysis for functional and technical production issues, ensuring timely resolution. Support cloud-native microservices for Commerce customers, deployed on Azure and GCP. Participate in backlog grooming, sprint planning, stand-ups, and retrospectives, contributing to team direction and prioritization. Collaborate with product engineering teams, providing feedback and improvement recommendations from a supportability perspective. Ensure the team maintains strong documentation practices for knowledge sharing and future reference. Drive a continuous improvement mindset, identifying opportunities to enhance processes, automation, and response times. Foster a customer-first culture by ensuring timely, clear communication with internal and external stakeholders. Technical Environment Languages & Frameworks: Java, Spring Boot Architecture: Microservices, Event-Driven, Multi-Tenant, Scalable, and Resilient Cloud Platforms: Azure & GCP Other Technologies: Kubernetes, Kafka, Elasticsearch, Cassandra, MongoDB, Snowflake Version Control & Deployment: GIT, Rest API, OAuth Minimum 5+ years of experience with Spring Boot and Kafka in production support or engineering roles. Proven experience leading small to mid-sized teams for technical and product support in a cloud-native environment. Strong hands-on knowledge of microservices architecture running at scale on cloud platforms like Azure, GCP, or AWS. Solid understanding of caching frameworks (e.g., Hazelcast, RabbitMQ). Experience with cloud deployment processes and monitoring solutions. Strong troubleshooting and root cause analysis skills. Excellent communication skills to engage with global stakeholders. Understanding of product implementation processes and support best practices. Good to Have Experience in working on Commerce or Retail solutions. Exposure to log aggregation and distributed tracing tools. Ability to script/automate repetitive tasks to improve operational efficiency. Be part of a global, collaborative team working on innovative supply chain and commerce solutions. Work with the latest cloud technologies in a fast-paced, agile environment. Opportunity to mentor and shape the next generation of support engineers. Thrive in a workplace that values diversity, inclusion, and continuous learning. Diversity, Inclusion, Value & Equity (DIVE) At Blue Yonder, we embrace diverse perspectives and foster an inclusive culture where every voice is valued. We encourage applicants from all backgrounds to apply and contribute to our innovative, collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualification : Bachelors Degree in Computer Science, Engineering, or related field

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools. About you - Skills & Experience Computer Science related bachelor s degree or equivalent experience. Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies. Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog. Strong experience in Linux knowledge in SQL and Data management process. experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,) Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Strong customer service mindset. What would you be doing in the role Actively monitor the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through. Responsibility for the external / internal customers reported issues through the salesforce. Performing scheduled jobs (Daily / weekly / monthly) for CompuMark Product. Interface with L2 DevOps and Dev teams to coordinate next actions. Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Work closely with an existing team of skilled operation engineers. It would be great if you have ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications. Knowledge in SQL and Data management process Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT). Basic knowledge of NOC/SOC About the Team L1 extent 12 members, 24/7/365 Coverage and first-level support for BIS and Customer Facing / Flagship Application Products. Provide Application Monitoring, Incident Identification, Validation, Remediation and/or Escalation for over 190 Plus Applications. Executing the scheduler jobs through Mainframe and Airflow for the CompuMark and Cortellis Applications. Hours of Work Fulltime 45 hrs/week 24/7 rotational shift At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Computer Science related bachelors degree or equivalent experience.

At Tide, we re building a finance platform to help small businesses save time and money. We offer business accounts and banking services alongside a comprehensive set of administrative solutions, from invoicing to accounting. Launched in 2017, Tide is trusted by over 1 million small businesses worldwide and is available to SMEs in the UK, India, and Germany. Headquartered in London, we have offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, with a global team of 2,000+ employees. As we expand into new markets, we re constantly seeking passionate individuals to help us empower small businesses. About the Team The Security Engineering Team at Tide is divided into three core areas: Product Security, Threat Detection & Response, and Identity. Product Security (this role) focuses on embedding security throughout our product lifecycle, from secure design reviews and threat modeling to penetration testing, ensuring security is baked into every stage of development. Threat Detection & Response builds a robust detection and automation platform, proactively defending against emerging threats and making Tide resilient. Identity manages Tide s staff identity platform, ensuring secure access with modern strategies like zero trust and multi-factor authentication. Collaboration is central to our work standups, shared channels, and cross-functional projects keep us aligned and cohesive. About the Role We re seeking a Senior Product Security Engineer with a passion for application security and resilient software development. You ll be responsible for hunting vulnerabilities in our web and mobile applications, collaborating with engineering teams to remediate strategically, and ensuring security is seamlessly integrated into our development process. You ll be an advocate for security across the organization, mentoring engineers, and introducing the latest security tools and trends. As a Senior Product Security Engineer, you will: Dive deep into mobile and web technologies to proactively hunt for vulnerabilities. Secure cloud-native applications, ensuring best practices across Tide s AWS cloud environment. Perform threat modeling and guide teams in secure design principles to prevent vulnerabilities. Remediate vulnerabilities through strategic initiatives and hands-on patching. Act as a subject matter expert across a range of security areas, particularly application security. Mentor and coach junior engineers, sharing your expertise to raise the security bar. Integrate security into our CI/CD pipelines, leveraging automation to catch vulnerabilities early. What We re Looking For: Extensive experience in Application Security (AppSec), with a deep understanding of concepts like Secure Enclave, URL Schemes vs. Universal Links, and presigned URLs in S3. Proficiency with tools like Burp Suite (bonus points if you ve built custom extensions). Excellent communication skills able to clearly articulate vulnerabilities and advocate for their remediation. Hands-on experience with cloud-native applications and consistently applying security best practices. Ability to write proof-of-concept (POC) scripts to demonstrate findings and their potential impact. A passion for the security community public speaking, blogging, bug bounties, or sharing your work on GitHub is a plus. Our Tech Stack: Cloud Environment: 100% containerized on AWS EKS. Infrastructure as Code (IaC): Managed via Terraform and Terragrunt. Deployment: GitOps with Argo CD, supported by Helm and Crossplane. CI/CD: GitHub Actions and all source code hosted on GitHub. What You ll Get in Return: Competitive salary Health Insurance (Self & Family) Term & Life Insurance OPD Benefits Mental Well-being Support through Plumm Learning & Development Budget WFH Setup Allowance Leave Benefits: 15 Privilege Leaves, 12 Casual Leaves, 12 Sick Leaves, 3 Paid Days Off for Volunteering or L&D Activities Stock Options Tidean Ways of Working: We support a flexible workplace model, balancing remote and in-person work to meet the needs of different teams. While remote work is encouraged, we believe in face-to-face interactions to foster innovation and strengthen team spirit. Our offices are hubs for collaboration and community-building. Diversity & Inclusion at Tide: At Tide, diversity and inclusion are at the heart of our culture. Our Tideans come from diverse backgrounds, bringing unique perspectives that help us build products that resonate with our members. We are committed to creating an environment where everyone s voice is heard, and all individuals regardless of ethnicity, gender identity, sexual orientation, or disability are welcomed and celebrated. We are One Team, fostering transparency and inclusion in everything we do.

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.