Retention Jobs in Coimbatore

Job Title: Product Marketer B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a fast-growing tech company delivering cutting-edge enterprise software and scalable SaaS solutions to over 2,500 businesses worldwide. With award-winning products like BizTalk360, Turbo360, and Document360, we are revolutionizing the way companies build, manage, and scale their digital operations. With a $30M revenue target in sight and a commitment to innovation, we re expanding our team with talented individuals who are ready to make an impact. "UK Headquarters. Indian Innovation. Global Impact." Role: Product Marketer Location: Coimbatore, Tamil Nadu Employment Type: Full-Time Industry: B2B SaaS, Enterprise Software As a Product Marketer at Kovai.co, you will be the voice of our products in the market. You ll work closely with product, sales, and marketing teams to craft compelling product messaging, drive demand, and support successful go-to-market strategies. Key Responsibilities Product Messaging & Positioning: Develop and refine messaging that differentiates Kovai.co s products in the competitive SaaS market. Sales Enablement: Equip sales and marketing teams with the tools and collateral they need to communicate product value effectively. Market & Competitive Research: Analyze industry trends, customer segments, and competitors to inform product positioning and marketing strategies. Demand Generation: Design and execute data-driven campaigns to drive awareness, traffic, and lead generation across digital channels. Content Creation: Create engaging and persuasive product-focused content including case studies, whitepapers, blogs, and presentations. Thought Leadership: Represent Kovai.co in the market as a product evangelist through webinars, social media, and public speaking opportunities. Go-to-Market Planning: Collaborate with product teams to plan and execute successful product launches and feature rollouts. Ideal Candidate Profile 3+ years in B2B product marketing, preferably in a SaaS or enterprise software environment. Proven experience with go-to-market (GTM) strategies, customer segmentation, and competitive analysis. Strong storytelling and content development skills with a portfolio of product marketing assets. Experience managing integrated marketing campaigns across webinars, trade shows, social media, and digital platforms. Excellent written and verbal communication skills in English. A data-driven mindset with the ability to derive actionable insights from metrics. Collaborative team player comfortable working across product, sales, and leadership teams. Work with a passionate, mission-driven team transforming global B2B markets Collaborate with international teams on impactful SaaS products Competitive compensation, growth opportunities, and a vibrant work culture Opportunity to lead in a high-growth, profitable tech company Equal Opportunity Employer Kovai.co is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can thrive. If you're excited to take your product marketing career to the next level, apply now and become part of a team that's redefining technology and innovation.

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Product Manager SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is revolutionizing enterprise software with powerful SaaS products like: BizTalk360 Comprehensive monitoring and analytics for BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software With UK headquarters and innovation rooted in India, we re on a rapid growth path targeting $30 million in annual revenue and we re just getting started. Your Role: Product Manager Location: Coimbatore, Tamil Nadu Employment Type: Full-Time Industry: Enterprise Software, B2B SaaS As a Product Manager at Kovai.co, you will own the complete product lifecycle from ideation through launch and optimization, delivering solutions that delight users and drive business growth. Key Responsibilities Drive end-to-end product lifecycle management for our SaaS products. Define product strategy, roadmap, and feature prioritization aligned with business goals. Create clear use cases, user stories, and detailed requirements to guide development. Collaborate closely with design, engineering, and marketing teams to ensure timely, high-quality releases. Analyze product usage data and customer feedback to continuously improve usability and user experience. Lead cross-functional initiatives to launch new features and enhancements successfully. Who You Are 2 4 years experience in product management or software implementation. Strong software engineering background combined with hands-on product management experience. Proven track record managing products through full life cycles in SaaS environments. Proficient in data analysis and modeling with tools like Excel and Google Analytics. Skilled problem-solver with great attention to detail and execution focus. Excellent written and verbal communication skills with an ability to articulate business challenges and solutions. Experience working in Agile/Scrum development teams is preferred. Be part of a fast-growing SaaS company with global reach and ambitious goals. Work alongside passionate teams focused on innovation, customer success, and impact. Opportunity for professional growth and learning in a vibrant culture. Equal Opportunity Employer Kovai.co is committed to fostering diversity and inclusion in the workplace. We welcome candidates from all backgrounds and provide equal opportunities to build rewarding careers. If you re driven to lead impactful products that power businesses worldwide, apply now to join Kovai.co where passion meets purpose.

Business Development Executive (BDE) Location: Coimbatore, Tamil Nadu Experience: 0 2 Years Qualification: BBA, MBA, or any degree specialization (2022 2024 Passed Outs Freshers & Experienced Welcome) Employment Type: Full-Time Kickstart Your Sales Career in Coimbatore Join as a Business Development Executive We are looking for a dynamic and driven Business Development Executive (BDE) to join our team in Coimbatore. This is an exciting opportunity for recent graduates or early-career professionals with a passion for IT product sales, lead generation, and client relationship management to grow in a fast-paced tech environment. Key Responsibilities: Develop and execute targeted outreach campaigns via phone, email, and social media. Qualify leads from inbound and outbound marketing campaigns. Engage with prospects to understand their business needs and recommend suitable IT products and services. Present demos and solutions clearly and effectively to clients. Use CRM software to manage leads, sales activities, and client communications. Maintain up-to-date knowledge of company offerings, pricing models, and payment plans. Conduct competitor and market analysis to identify new opportunities. Meet or exceed monthly sales goals and contribute to business growth. Build strong client relationships for repeat business and long-term engagement. Candidate Requirements: Bachelor s or Master s degree in BBA, MBA, or any relevant field. 0 2 years of experience in IT sales, software marketing, or B2B lead generation. Familiarity with CRM systems and sales tracking tools. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time-management abilities. Basic understanding of the IT/software industry is a plus. Willingness to work in a target-driven environment and achieve measurable results. Benefits: Competitive salary with incentive structure. Career advancement and learning opportunities. Supportive and collaborative team culture. Exposure to modern IT solutions and digital sales strategies. Opportunity to grow within a leading tech-driven company based in Coimbatore. Apply Now Join us as a Business Development Executive in Coimbatore and take your first step toward a successful career in IT sales and business growth. Qualification : Bachelors or Masters degree in BBA, MBA, or any relevant field.

Digital Marketing Executive Location: Coimbatore, Tamil Nadu Experience: 2+ Years About Winfomi Winfomi is a dynamic and rapidly growing Salesforce consulting firm with a strong track record of delivering innovative solutions. With three years of industry experience, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is passionate about helping businesses maximize the power of the Salesforce platform. Job Summary We are seeking a motivated Digital Marketing Executive to lead and execute Winfomi s digital marketing strategy. This role will focus on boosting brand awareness, engagement, lead generation, and customer retention across multiple channels including social media, email marketing, SEO, and paid advertising. You will work closely with cross-functional teams to ensure effective implementation and optimization of marketing campaigns. Key Responsibilities SEO & Content Strategy Conduct competitor analysis, backlink research, and develop content strategies to improve online visibility. Implement on-page and off-page SEO tactics including keyword optimization and link building. Monitor SEO metrics, adapt strategies based on data and industry trends. Email Marketing Plan and execute targeted email campaigns with personalized content. Segment audiences to boost engagement and conversion rates. Track and optimize email campaign performance. Social Media Management Create and implement social media strategies for platforms like LinkedIn, Facebook, Instagram, and Twitter. Manage content creation and scheduling in collaboration with designers and video editors. Grow Winfomi s LinkedIn network and generate engagement using LinkedIn Sales Navigator. Local SEO Optimize local search presence via Google Business Profile and directory management. Ensure consistent NAP (Name, Address, Phone) details and incorporate local keywords. Paid Advertising Plan, manage, and optimize Google and Meta ad campaigns to achieve marketing goals. Coordinate paid advertising with overall marketing strategies for maximum ROI. Collaboration & Project Management Work with development teams on website feature testing and quality control. Collaborate with content creators to ensure brand consistency. Manage timelines and deliverables for marketing projects. Lead Generation & Conversion Tracking Utilize LinkedIn and other channels to generate and nurture leads. Analyze campaign effectiveness and recommend improvements. Qualifications 2+ years of proven experience in digital marketing, with strengths in social media management, email marketing, SEO, and paid ads. Bachelor s degree in Marketing, Business, or related field (or equivalent experience). Strong understanding of B2B marketing, especially in software/technology sectors. Proficiency in LinkedIn Sales Navigator, Google Analytics, Google Ads, Meta Ads, and SEO tools like Ahrefs, SEMrush, or Moz. Excellent analytical, written, and verbal communication skills. Key Attributes Strategic thinker with ability to innovate and align strategies with company goals. Data-driven and detail-oriented with a focus on campaign optimization. Collaborative team player who works efficiently across departments. Results-oriented with a commitment to meeting deadlines and exceeding targets. Join Winfomi and play a vital role in driving our digital growth and brand presence! Qualification : Bachelors degree in Marketing, Business, or related field (or equivalent experience).