RFP Responses Jobs in Ahmedabad

Pre-Sales Engineer Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-Site Experience Required: 2 to 5 years Qualification: Any Graduate (IT/Computer Science preferred) Salary: Competitive, based on candidate s experience Notice Period: Immediate joiners preferred Job Summary We are seeking a skilled Pre-Sales Engineer with strong experience in Microsoft Office 365 (M365), Enterprise Mobility Suite (EMS), and cloud technologies to join our dynamic sales and technical team in Ahmedabad. You will serve as a solution evangelist, promoting our cloud and IT service offerings, working closely with customers to analyze their needs, design tailored cloud solutions, and support the sales lifecycle. Key Responsibilities Lead pre-sales activities by demonstrating and promoting the company s cloud and IT products, including Office 365, Azure, and hybrid cloud solutions. Collaborate with clients to understand business requirements and design customized cloud migration and disaster recovery solutions (public and private cloud). Act as a trusted solution architect to enterprise clients, guiding them through cloud adoption strategies and best practices. Prepare and present detailed solution documents including Design Documents, Scope of Work (SoW), architecture diagrams, and Bill of Materials (BoM) for cloud services and managed IT hardware. Analyze customer environments and define logical workflows for Office 365 deployments and migrations. Provide expert consultation on Office 365, Azure, Active Directory (AD), Azure AD, and related hybrid/on-premises integrations. Hands-on experience with migrating servers, databases, and storage solutions to Azure and Office 365 platforms. Support product teams by providing insights to launch new cloud services and value-added offerings. Basic knowledge of Linux OS to assess and address client requirements. Understand implications of cloud commercialization, licensing, and pricing models. Familiarity with AWS cloud services is a plus. Required Skills & Qualifications Minimum 2 to 5 years of experience in a pre-sales engineer or solution architect role, preferably focused on Microsoft cloud technologies. Strong hands-on knowledge of Office 365/Microsoft 365, Microsoft Teams, and EMS. Proficient in communicating complex technical solutions clearly to both technical and non-technical stakeholders. Experience with cloud migration projects involving Azure and Office 365 environments. Sound understanding of Active Directory Domain Services, Federation Services, and directory synchronization to Azure AD. Good command of spoken and written English with professional presentation skills. Bachelor s degree in IT, Computer Science, or related field preferred. Work with cutting-edge Microsoft cloud technologies and participate in digital transformation projects. Collaborate with a talented team of cloud professionals and product experts. Opportunity for growth and development in a fast-evolving technology landscape. Competitive salary and benefits package based on your experience. Apply today to advance your career as a Pre-Sales Engineer specializing in Microsoft cloud solutions in Ahmedabad! Qualification : Bachelors degree in IT, Computer Science, or related field preferred.

Job Description: We are seeking a highly skilled Project Manager to join our dynamic IT services team. The ideal candidate will have proven experience in Requirement Scoping, Functional Analysis, Technology Solution Design, Cost Estimation, Proposal Preparation, and Client Presentations. As a Project Manager, you will work closely with the sales team and clients to manage projects from initiation to completion, ensuring successful delivery and alignment with client requirements. This role is perfect for someone with a strong background in project management and client-facing roles, especially from the IT service-based industry. Key Responsibilities: Collaborate with the sales team to develop proposals and pitches for new business opportunities. Act as a technical and project management expert in client meetings, offering insights and guidance on project execution. Manage the entire project lifecycle, including scope finalization, solution review, cost estimation, and proposal submission. Work closely with clients to understand their business needs and devise effective project solutions to meet those needs. Ensure that the company s services can deliver on the client s requirements and expectations within the agreed timeline and budget. Capture and document client requirements, translating them into clear project plans and deliverables. Respond to client requests for information (RFI) and proposal requests (RFP), ensuring timely and detailed responses. Present project plans and proposals to clients, alongside the sales team, highlighting the project s value proposition and how the solution meets their needs. Create detailed costings and ensure that the project is profitable for both the client and the company. Manage project timelines, resources, and budgets to ensure the successful and timely completion of projects. Collaborate with multiple stakeholders, business units, and partners to handle complex and large-scale projects. Maintain process adherence and ensure that all reporting and approval requirements are met throughout the project lifecycle. Desired Skills: Proven track record in Requirement Scoping, Functional Analysis, Solution Design, Cost Estimation, and Project Management. Hands-on experience in managing projects from initiation through delivery, including Design & Estimation, Sizing, and Proposal Writing. Ability to lead and manage teams across various functional areas to ensure successful project delivery. Experience in guiding innovations in solutions and identifying key project themes and value propositions. Ability to work with multiple stakeholders and manage complex, large-scale projects across various business units and partners. Process-oriented with a focus on adherence to reporting and approval requirements. Exposure to a wide range of Digital Technology Stacks, including UX, Mobility, IoT, and eCommerce. Strong communication and presentation skills, with the ability to engage and influence clients and internal teams. Competitive salary and performance-based incentives. Work on innovative and challenging projects with a leading IT services company. Opportunity for career growth and professional development. Collaborative work environment with exposure to the latest technologies and industry trends. If you have a strong project management background with hands-on experience in managing client-facing projects, we d love to hear from you. Apply now to be part of our high-performing team!

Sales Engineer GCC Region (Electronics & Projects) Location: Ahmedabad Key Responsibilities Market Development & Sales Identify and develop new business opportunities in the GCC region (UAE, Saudi Arabia, Qatar, Oman, Bahrain) for electronics hardware, industrial PCs, IoT, SCADA, and automation solutions. Build and manage a robust sales pipeline comprising distributors, OEMs, system integrators, EPC contractors, and key end-users. Execute account-based sales strategies targeting industrial, energy, infrastructure, and process automation sectors. Identify and onboard GCC-based System Integrators (SIs) or EPCs to act as partners or bid leads. Project Bidding & Tendering Lead end-to-end bidding processes for public and private sector projects, including RFQs, RFPs, BOQs, and compliance documentation. Collaborate with internal engineering, documentation, and finance teams to prepare comprehensive commercial and technical proposals. Track and bid for government tenders in partnership with local SIs (e.g., DEWA, ADNOC, ARAMCO, KAHRAMAA). Partner & Channel Management Establish and manage channel partners and local agents in target GCC countries. Provide partners with product training, pricing guidance, and pre-sales support. Conduct regular territory performance reviews, identify gaps, and implement corrective measures. Client Relationship Management Build and maintain long-term relationships with project consultants, automation teams, and procurement heads. Deliver technical presentations, product demos, and lead commercial negotiations. Drive repeat orders, after-sales engagement, and ensure high customer satisfaction. Reporting & Forecasting Maintain accurate sales pipeline details in CRM systems with deal stages, probabilities, and expected close dates. Submit weekly and monthly reports covering revenue forecasts, market trends, and competitor activity. Represent the company at industry expos and technical conferences within the GCC region. Key Requirements Bachelor s Degree in Electronics, Electrical, or Instrumentation Engineering; MBA is a plus. 4 6 years of B2B sales experience in electronics and automation products within GCC countries. Proven track record in project bidding and channel development. Strong knowledge of GCC trade regulations, logistics, import/export processes, and cultural business practices. Excellent command of English; Arabic language skills are an advantage. Willingness to travel frequently across GCC for business development and project closures. Preferred Exposure Industrial PCs, edge devices, SCADA systems, and industrial networking. IoT platforms, remote monitoring, and smart sensor integration. PLCs, HMIs, sensors, and networking devices. Battery Energy Storage Systems (BESS) or energy management systems (optional). Familiarity with government e-tendering portals in the GCC region. Qualification : Bachelors Degree in Electronics, Electrical, or Instrumentation Engineering; MBA is a plus

Position Title: Business Development Manager Location: Ahmedabad Experience: 5+ years in Sales, preferably in the IT software or training industry Role Overview We are seeking an experienced and dynamic Business Development Manager to lead client acquisition, sales growth, and strategic partnerships. The ideal candidate will have a strong background in IT solutions sales particularly in ERP, HRMS, or Payroll systems and will be responsible for driving revenue through new and existing customer engagement. Key Responsibilities Identify and pursue new business opportunities through market research, networking, and direct outreach. Build and maintain strong client relationships, from initial contact to closure. Organize and conduct meetings with prospective clients to understand requirements and present tailored software solutions. Manage end-to-end sales cycle including inquiry generation, proposal development, negotiation, and deal closure. Lead and mentor the sales team; provide training, support, and performance feedback. Increase the lifetime value of existing customers while attracting new business. Plan and execute below-the-line (BTL) marketing and lead-generation initiatives. Work with internal stakeholders (Technical, Academic, Accounts, Admin teams) to ensure timely and effective project delivery. Prepare sales projections, revenue forecasts, and business growth reports for the CEO. Consistently meet or exceed monthly and quarterly targets. Requirements and Skills Minimum of 5 years of experience in sales, with at least 2 years in ERP / HRMS / Payroll software solutions. Strong understanding of client-server software solutions and business applications. Proven ability to develop and execute business development strategies. Excellent communication, negotiation, and presentation skills. Self-motivated and target-driven, with the ability to lead teams and work independently. Prior experience in the IT training or software product industry is preferred. Bachelor's degree in Business, Marketing, IT, or a related field. Perks & Benefits Competitive salary. Medical insurance coverage. Paid national holidays, vacation, and personal leave. Leave encashment and gratuity benefits. Employee Referral Program. Regular cultural and engagement activities. Supportive work environment with growth opportunities. Qualification : Bachelor's degree in Business, Marketing, IT, or a related field

Responsibilities Business Development: Identify and pursue new business opportunities in the software services market, including lead generation, team handling, prospecting, and networking, to expand the company's client base and drive revenue growth. Client Consultation: Engage with prospective clients to understand their business needs, challenges, and objectives, and recommend tailored software services solutions that address their specific requirements and deliver measurable value. Solution Selling: Position and articulate the value propositions of our software services offerings, including custom development, implementation, integration, and support, to demonstrate how they can solve client pain points and drive business success. Sales Presentations: Deliver compelling sales presentations and demonstrations to prospective clients, showcasing the features, benefits, and capabilities of our software services solutions, and effectively communicating their impact on client business outcomes. Proposal Development: Collaborate with technical teams and subject matter experts to develop comprehensive proposals, statements of work (SOWs), and pricing models that align with client needs and objectives, and address key decision criteria. Negotiation and Closing: Lead negotiations, overcome objections, and work closely with clients to finalize contracts and agreements, ensuring a win-win outcome for both parties while achieving sales targets and revenue goals. Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner, and ensuring ongoing satisfaction, loyalty, and retention through regular communication and proactive account management. Market Intelligence: Stay informed about industry trends, market developments, competitor activities, and emerging technologies in the software services market, providing valuable insights and recommendations to the sales team and management. Sales Pipeline Management: Effectively manage the sales pipeline, track opportunities, update CRM systems (e.g., Zoho CRM), and provide accurate sales forecasts to drive informed decision-making and resource allocation. Job Requirements Bachelor's degree in Business Administration, Marketing, Computer Science, or related field. Minimum of 5 years of experience in software services sales, with a track record of success in driving revenue growth and exceeding sales targets. Strong understanding of software technologies, solutions, and services, with experience in selling custom development, implementation, integration, and support services. Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical concepts to non-technical audiences. Customer-focused mindset with a passion for delivering exceptional service and building long-lasting relationships. Results-oriented, self-motivated, and able to thrive in a fast-paced, competitive sales environment. Proficiency in CRM software (e.g., Zoho), Microsoft Office Suite, and other sales productivity tools. Qualification : Bachelor's degree in Business Administration, Marketing, Computer Science, or related field.

Job Title: QA (Manual Tester) Location: Ahmedabad, India Job Type: Full Time Job Overview: We are seeking a skilled QA Manual Tester with 2 to 5 years of experience to ensure the quality and reliability of our software applications. The ideal candidate will have a sharp eye for detail, strong analytical skills, and a passion for delivering high-quality software products. As a QA Tester, you will play a key role in ensuring that our products meet the highest standards of quality before reaching our customers. Key Responsibilities: Test Case Development & Execution: Develop, execute, and maintain manual test cases, test plans, and test scripts. Identify, document, and track software defects using bug-tracking tools. Testing Activities: Perform functional, regression, system, UI/UX, and integration testing to ensure software works as expected. Participate in requirement analysis sessions to provide feedback on usability and potential areas for quality improvements. Collaboration: Collaborate with developers, product managers, and other stakeholders to understand project requirements. Ensure test activities are aligned with project timelines and quality standards. API Testing: Validate API responses using tools like Postman (basic knowledge of API testing is preferred). Documentation: Prepare detailed test reports, document test results, and effectively communicate findings to the development team and stakeholders. Continuous Improvement: Work closely with automation teams to enhance testing efficiency and assist in automating repetitive tasks where applicable. Required Skills & Qualifications: Experience: 2 to 5 years of experience in manual testing within the IT industry. Testing Knowledge: Strong understanding of SDLC (Software Development Life Cycle), STLC (Software Testing Life Cycle), and various testing methodologies. Experience in functional testing, regression testing, UI testing, and system testing. Bug Tracking Tools: Familiarity with bug tracking tools such as JIRA, Bugzilla, or similar platforms. Database Validation: Basic knowledge of SQL queries for database validation. API Testing: Exposure to API testing using Postman is a plus. Cross-Browser & Cross-Platform Testing: Good understanding of cross-browser and cross-platform testing. Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Why Join Us: Impactful Work: Be part of a team focused on delivering high-quality software that impacts the end user experience. Collaborative Environment: Work closely with developers, product managers, and other stakeholders in a fast-paced, Agile environment. Career Growth: Opportunities to grow within the QA field, and exposure to automation testing as part of continuous learning. Innovative Projects: Work on diverse and interesting software applications across different industries. If you are passionate about quality assurance and ensuring the delivery of excellent products, we d love to hear from you. Join us and help us continue to build products that meet and exceed our customers' expectations.

Job Title: Solution Engineer (Sales) Location: Ahmedabad, India Job Type: Full-time About the Role: As a Sales Solution Engineer for the Experro platform, you will be a key technical liaison between our Sales team and prospective customers. You ll leverage your in-depth product knowledge, industry expertise, and consultative approach to demonstrate how Experro s solutions can meet the unique business and technical requirements of enterprise clients. Partnering closely with Account Executives, you will lead product demonstrations, craft tailored solutions, guide prospects through proof-of-concept engagements, and play a central role in driving platform adoption and revenue growth. Key Responsibilities: Technical Pre-Sales Support: Collaborate with Sales Executives to understand customer needs, present tailored solutions, and deliver compelling product demonstrations that highlight the Experro platform s capabilities and value proposition. Solution Design & Architecture: Work closely with prospects to translate their business objectives and technical requirements into solution designs leveraging Experro s features, integrations, and APIs. Proof-of-Concept Management: Lead proof-of-concept and pilot projects by setting up environments, configuring integrations, and guiding customers through hands-on evaluation, ensuring a smooth and successful technical validation process. Technical Liaison: Communicate prospect feedback, technical challenges, and feature requests to Product Management, Engineering, and Support teams to influence product enhancements and address market needs. RFP/RFI Responses: Participate in the development and review of technical content for proposals, RFPs, and RFIs, ensuring accuracy, clarity, and compliance with customer requirements. Relationship Building: Establish trusted-advisor relationships with prospects technical teams and key decision-makers, positioning Experro as a strategic partner for their digital transformation initiatives. Knowledge Sharing & Enablement: Provide training, best practices, and technical guidance to internal Sales and Customer Success teams to ensure they are well-equipped to communicate Experro s value proposition effectively. Continuous Improvement: Stay current on industry trends, competitive products, and emerging technologies to maintain a strong technical presence and continually refine solution strategies. Qualifications: Education & Experience: Bachelor s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in a pre-sales, solutions engineering, or technical consulting role within the software or SaaS industry. Technical Expertise: Strong understanding of web technologies, APIs, data integrations, and cloud computing. Familiarity with e-commerce, digital experience platforms, or related enterprise software solutions is highly desirable. Communication & Presentation Skills: Exceptional ability to simplify complex technical concepts for non-technical stakeholders. Strong written, verbal, and presentation skills, with a proven track record of delivering compelling product demonstrations. Problem-Solving & Analytical Thinking: Adept at identifying customer challenges, proposing solutions, and articulating technical capabilities in a consultative manner. Comfortable with diving deep into technical details to resolve customer queries. Team Player: Experience working closely with cross-functional teams Sales, Product Management, Engineering, Customer Success to deliver an outstanding end-to-end customer journey. Adaptability & Drive: Self-motivated, highly organized, and able to thrive in a fast-paced environment. Demonstrated ability to handle multiple opportunities simultaneously while meeting deadlines and achieving objectives. Career Growth: Join a fast-growing company with opportunities for personal and professional development. Impact: Work on cutting-edge SaaS solutions impacting global enterprise clients. Dynamic Environment: Collaborate with talented teams and work in a highly innovative, fast-paced environment. Global Exposure: Work with international clients and gain exposure to a variety of industries and challenges. If you're an experienced Solution Engineer with a passion for technology, consultative sales, and SaaS solutions, we d love to have you join our Rapidops team to make a meaningful impact! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

CodeEpsilon is looking for Presales Executive. If you have the desired skill and experience, we invite you to join our team of professionals. Skills Strong Documentation, Presentation, and Interpersonal skills. Excellent understanding of the complete pre-sales cycle from lead stage to contract closure. Understand and Scope requirements. Prepare RFP, RFI, BRD, Technical and Commercial proposal. Respond to RFPs, and Prospect Queries. Visualize and Prepare Marketing Material Collateral (like presentations etc) Deliver sales pitch, demo, presentation and proposal to potential clients Constantly update company and product profiles to keep them up to-date Excellent written and verbal communication. Ability to manage multiple prospects together.

Tech Support Lead Security Location: Ahmedabad Experience: 5+ Years Qualification: Graduate / Diploma in a relevant technical field Employment Type: Full-Time Role Objective: To lead a technical support team responsible for maintaining, troubleshooting, and upgrading electronic security systems including Access Control and CCTV, while ensuring timely resolution of incidents and coordination with key accounts and OEMs. Key Responsibilities: Team Leadership: Lead and mentor a team of support engineers handling security systems (Access Control, CCTV, etc.). Technical Support: Troubleshoot and resolve complex hardware and software issues related to surveillance and access control solutions. Incident Management: Ensure rapid response to critical issues and manage escalations efficiently. Client Coordination: Handle key account communication, support escalations, and provide root cause analysis for reported issues. Training: Conduct internal training on emerging security technologies and best practices. Documentation: Maintain SOPs, troubleshooting guides, and a knowledge base for quick resolution and onboarding. Software Upgrades: Oversee and execute software updates and patch deployments for critical customer installations. Collaboration with OEMs: Work closely with OEMs for patch releases, vulnerability resolutions, and advanced support. Database Knowledge: Apply a good understanding of SQL Server and database operations to support application-level troubleshooting and configurations. Core Competencies: Deep knowledge of CCTV, Access Control Systems, and their integration. Strong experience with SQL Server and understanding of database operations. Excellent problem-solving and escalation management skills. Proven ability to lead teams and manage technical documentation. Strong verbal and written communication skills for coordination with clients and internal stakeholders. Qualification : Graduate / Diploma in a relevant technical field

Site Engineer Fire & Safety | 2+ Years Experience | Ahmedabad We are hiring a detail-oriented Site Engineer with 2+ years of experience in fire and safety project management. The candidate will oversee on-site operations, ensuring compliance with fire safety regulations while coordinating with various stakeholders to deliver projects on time and within budget. Key Responsibilities: Oversee and manage on-site fire and safety projects, ensuring all activities comply with relevant safety regulations and standards. Conduct regular site inspections and risk assessments to identify potential hazards. Coordinate effectively with clients, contractors, and other project stakeholders to ensure smooth operations. Prepare and maintain detailed reports, documentation, and progress updates. Implement, monitor, and enforce fire safety protocols and emergency procedures on-site. Troubleshoot and resolve issues related to fire safety systems promptly. Provide training and guidance to on-site personnel regarding fire safety best practices. Ensure timely project completion while adhering to budget constraints. Required Skills & Qualifications: Minimum 2 years of experience as a Site Engineer in the fire and safety sector. Strong knowledge of fire safety regulations, standards, and compliance requirements. Excellent coordination and communication skills. Ability to manage multiple stakeholders and work effectively under pressure. Proficiency in report preparation and site documentation. Location: Ahmedabad, India

Job Title: Project Coordinator Location: Ahmedabad, Gujarat Job Type: Full-Time Job Overview: We are looking for a detail-oriented and experienced Project Coordinator to join our dynamic software development team in Ahmedabad. The ideal candidate will ensure smooth project execution by maintaining plans, schedules, and budgets, coordinating with stakeholders, and facilitating effective communication across teams. Key Responsibilities: Project Planning and Monitoring: Maintain and track project plans, timelines, work hours, and budgets. Develop and implement project strategies aligned with organizational objectives. Create and manage project calendars to meet deadlines and milestones. Identify risks and issues early and recommend effective solutions. Stakeholder Collaboration: Organize and participate actively in stakeholder meetings. Document and communicate meeting outcomes, actions, and decisions. Manage stakeholder expectations and guide discussions towards optimal solutions. Lead meetings when necessary and distribute minutes promptly. Communication and Documentation: Prepare presentations and project materials for meetings. Maintain thorough and up-to-date project documentation. Follow up on action items to ensure timely completion. Project Execution and Quality Assurance: Monitor progress to ensure deadlines are met and deliverables meet quality standards. Support project teams with assigned tasks as needed. Adjust project plans in response to changes or emerging challenges. Ensure adherence to project management frameworks and best practices. Qualifications & Skills: Proven experience as a Project Coordinator or in a similar role within software development. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficient in project management tools and software. Ability to manage multiple stakeholders and facilitate teamwork. Detail-oriented with a proactive problem-solving attitude. Join our team in Ahmedabad and contribute to delivering successful software projects with effective coordination and communication!

Infilon Technologies Pvt Ltd is a prominent software development company located in Ahmedabad, hiring an Application Support Engineer (.Net) for one of its clients TenForce. TenForce is an expert in EHSQ and Operational Risk Management software, based in Belgium and part of Elisa IndustrIQ - a Finnish group committed to making intelligent manufacturing happen. Job Location - Ahmedabad, Gujarat (Work from Office) The goal for the Application Engineer is The application response team is NOT a 1st line helpdesk; its mission is to solve highly complex issues for customers in an ever-changing environment. You will be the last line of defense between customers and chaos. Apply Now The application developer we are looking for has the following characteristics: Software developer with an eye to improving the system while remaining pragmatic. Problem solving skills: You can identify problems, analyze them, make them disappear. You are autonomous and detail-oriented. 3+ years of experience on the job or side projects. Strong collaboration skills to provide quick and accurate feedback to customers. Able to shift gears in a rapidly changing environment: agility is key. A software engineer that can collaborate with fellow software developers and customers. Experience as part of an application support team (2nd/3rd line support). Expert in C# and .NET. Hands-on experience in web app development with ASP.NET and MSSQL. Able to work as a team player in an international environment. Excellent English communicator, written and spoken, customer centricity. Mild level of craziness. Nice to Have Experience with user provisioning (SCIM), user authentication (SAML, oAuth). Experience with REDIS and/or Elastic Search. Opportunity to work autonomously while being part of a dynamic team. Tackling a wide range of challenges daily, across multiple customers, and continuously growing and expanding your expertise. Eternal respect from your colleagues as you improve the system.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Salesforce Tech Lead Job Location : Ahmedabad, Gujarat Experience : 8 Years Job description Develop and maintain custom Salesforce solutions including Apex classes, triggers, and Lightning Web Components to support critical business functions and meet project objectives, client requirements Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully Create seamless integrations between Salesforce and other business applications, using both native and custom-coded solutions Analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures Participating in scheduled and ad-hoc meetings and contributing to overall project deliverables Conduct code review to ensure that system changes meet business requirements and goals, fulfil user requirements, and identify and resolve systems issues Work collaboratively with internal team members to design a solution that will meet the customer business requirements Design and implement custom objects and advanced functionality, based on strategic initiatives and project roadmap. Work with client to gather new requirement, business engagement and manage Salesforce team members Requirements 8+ Years hands on experience working on salesforce implementation and managed services . Experience in SFDC Platform Design and Implementations . Exceptionally collaborative, flexible, and adaptable when working with customers and various teams . Excellent communication skills, both written and verbal, capable of relaying technical information to business stakeholders and business information to co-workers . Strong organizational, interpersonal, and analytical skills with attention to detail . Strong analysis skills with the ability to troubleshoot complex systems issues . Proficient in Salesforce customization, configuration, and development. Working experience on Apex, Visualforce, Triggers and Flows. Working experience of SFDC lightning and Lightning Web Components . Good understanding of Salesforce capabilities, best practices and limitations and the ability to communicate those to key stakeholders clearly. Prior experience in leading/mentoring team is preferred. One or more Salesforce certifications (Platform Developer 1 or 2) is highly preferred. Working experience of 3rd party integrations. Knowledge in JIRA is preferred Experience working in Agile development environments.