RFP Responses Jobs in Cochin

Job Highlights We are hiring Candidates who would be a part of Pre Sales team, responsible for tele-calling, lead generation and appointment setting with the prospective clients. Job Description Appointments setting, lead generation, prospecting for new clients by contacting potential clients discovering and exploring opportunities. Using the information provided and follow the instructions to perform the specified role. Would be the first tier involved in Lead verification/scrubbing. The Pre Sales Executive will consult with decision makers about their technology requirements. Must be able to handle all aspects of the Pre sales process, i.e identifying target clients, analyzing a company s needs, showcasing our expertise and value proposition and explaining advantages & setting appointments with our sales team for closing the sale. Responsibilities include Interaction with the assigned leads. Involves interaction with overseas prospecting clients & rapport building. Involves scheduling specified appointments from the leads provided,which includes arranging in-person or phone meetings, speaking with potential customers & understanding their specific software/Application related requirements. Invloves up selling to the existing clients. Weekly reports summarizing prospects, appointments, and schedule (use of CRM software may assist with this.) Desired Qualification & Experience Must have B2B company experience. 1+ years experience selling products, software product or services to the North American Market is required. Experience with lead pre-qualification, list management Outgoing personality with strong interpersonal skills. Neutral Accent with experience in Telemarketing/Tele-calls & Lead generation is essential. Strong computer skills, internet savvy, and ability to learn new skills with training. Excellent written and verbal communication skill in English. A strong work ethic, self-disciplined and self-motivated. Organized, detail-oriented with a zeal in sales. BBA/Degree in Literature/Communicative English. Qualification : BBA/Degree in Literature/Communicative English.

Pre Sales Executive Location: Cochin Experience: 1+ years in B2B sales or lead generation targeting North American markets Job Overview: Join the Pre Sales team as a key player responsible for lead generation, tele-calling, appointment setting, and engaging with prospective clients, primarily in the North American market. This role involves understanding client requirements, building relationships, and scheduling meetings for the sales team to close deals. Key Responsibilities: Generate leads through tele-calling and prospecting potential clients. Verify and qualify leads; scrub lists to maintain accuracy. Interact with assigned leads and build rapport, including overseas clients. Schedule appointments (phone/in-person) based on prospect interest and requirements. Understand client software/application needs and effectively communicate the company s value proposition. Upsell products or services to existing clients. Maintain detailed weekly reports on prospects, appointments, and schedules, possibly using CRM tools. Qualifications & Skills: 1+ years experience in B2B sales, telemarketing, or pre-sales with exposure to the North American market. Experience in lead pre-qualification and list management. Strong interpersonal and communication skills; neutral English accent essential. Proficient computer skills and quick learner. Organized, detail-oriented, and motivated with a strong work ethic. Educational background: BBA, Degree in Literature, or Communicative English. Qualification : Educational background: BBA, Degree in Literature, or Communicative English.

Business Associate ATM Camera Surveillance (Freshers Welcome!) Kochi, India | Dept: BPO | Domain: Security Ops / Surveillance This isn t your average desk job. You ll be the eyes behind the scenes keeping ATMs secure, chatting with US-based clients, and making sure everything s running smoothly. Night owls and fast learners, this one s calling your name. Your mission (should you choose to accept it) Monitor ATM camera feeds keep an eye out, stay sharp Communicate with US banks to answer queries + offer support Work in rotational shifts (yes, including nights don t worry, we pay extra) What you need to bring Top-tier English you ll be speaking with international clients Comfortable using a computer + solid Excel skills Ready to adapt, learn fast, and roll with changing schedules Full ESI & PF coverage Medical insurance for you + your fam (up to 3 Lacs) Extra night shift allowances Experience working with international clients (a BIG resume boost) At ClaySys, we keep it real real diverse, real inclusive, and real supportive. Apply now and start your career with us.

Job Description About BSM: The BSM team includes over 20,000 seafarers and 2,000 shore-based staff in over 30 locations and across the oceans. Together we move a fleet of 650 vessels responsibly while protecting our people, our fleet and the environment. As a multinational, family-owned business, we celebrate a culture of togetherness. Caring for and learning from each other is at the base of our success. Our superpower is our diversity. The wealth of more than 80 nationalities and diverse expert knowledge boosts our capacity to innovate and take industry standards to the next level. As a family-owned business, we value a culture of caring for one another. Our strength is our diversity, with over 80 nationalities in our company. Join BSM today as we continue shaping the future of shipping while enabling international commerce for millions worldwide. Job Objective: To enhance the overall performance of the BSM Group of companies by providing relevant and applicable on board training for seagoing staff and ensuring the results of such training meet and exceed the group and customer s requirements in a quality-controlled environment. In addition, supports MTC with regular feedback from visits and classroom training when not on board a vessel. Requirements Work Experience: Minimum 5 years of recent sailing experience in the capacity of Master or CE, preferably in a range of vessels. Minimum Qualifications: IMO Model Course 6.09 Training course for instructors, or equivalent IMO Model Course 6.10 Train the simulator trainer and assessor (applicable to MTC periods) IMO Model Course 1.30 On Board Assessment MRM Facilitator Swedish Club Academy (where delivered) Internal Auditor s course - ISO 9001 and ISO 14001 In-house Qualifications: On Board Trainer and Assessor CBT (Videotel) On Board Training by Design (Videotel) Leadership and Management CBT (Videotel) Training, Mentoring and Assessment on Board (Videotel) Job-Specific Skill Requirements: A thorough knowledge of current and impending maritime legislation A thorough knowledge of maritime training and development needs An understanding of Andragogy (adult learning theory) A comprehensive understanding of evaluation and assessment techniques A thorough working knowledge and understanding of STCW as amended A thorough understanding of MLC 2006 as amended Knowledge of current and emerging trends and concepts in training Good communication and presentation skills Fluency in English PC / Microsoft Office literate (particularly Word, Excel and PowerPoint) A thorough working knowledge of the PAL system Benefits Why you should join us! Career development opportunities Technical and soft skills training Comprehensive health insurance coverage Annual performance bonus Diverse workforce Flexible work opportunities Be a part of the ever-growing Schulte group family

We are seeking a highly skilled Lead System Administrator with 8+ years of experience to join our IT team. The ideal candidate will have extensive hands-on experience managing Windows and Linux systems, ensuring high availability, security, and performance. This role involves firewall management, troubleshooting complex technical issues, asset management, and maintaining security standards. Exposure to DevOps practices and cloud platforms is highly desirable. Key Responsibilities: System Administration: Manage, configure, and optimize Windows and Linux servers to ensure security, performance, and compliance. Firewall & Network Security: Configure, monitor, and maintain firewalls to safeguard network security and enforce access controls. Software & Patch Management: Oversee installation, configuration, and updates of system software to keep systems secure and up to date. Hardware Troubleshooting & Maintenance: Diagnose and resolve hardware issues across servers, desktops, and network infrastructure to minimize downtime. Asset & Inventory Management: Maintain accurate records of hardware and software inventory, ensuring compliance with company policies and regulatory requirements. Issue Resolution & Support: Troubleshoot and resolve complex system and network issues, ensuring smooth IT operations. Documentation & Best Practices: Maintain detailed documentation of system configurations, troubleshooting steps, and standard operating procedures. User Support & Training: Provide advanced technical support to users, assist in system training, and improve overall IT efficiency. Security & Compliance: Ensure systems adhere to security policies, regulatory compliance, and best practices. DevOps & Cloud Support (Optional): Basic understanding of CI/CD pipelines, containerization, and cloud environments (AWS, Azure, GCP) is an added advantage. Requirements: 8+ years of experience as a System Administrator or in a similar role. Strong proficiency in Windows and Linux system administration. Hands-on experience in firewall management and network security best practices. Expertise in hardware troubleshooting, software installation, and system updates. Familiarity with asset management, tracking, and compliance standards. Strong problem-solving skills with the ability to diagnose and resolve complex technical issues independently. Excellent written and verbal communication skills with the ability to document and explain technical processes clearly. Basic exposure to DevOps practices (CI/CD pipelines, cloud environments) is a plus. Experience with cloud platforms (AWS, Azure, GCP), including planning and executing cloud migrations, is desirable

Role Purpose: The purpose of this role is to design the organization s computer and network security infrastructure, ensuring the protection of systems and sensitive information from cyber threats. Key Responsibilities: 1. Cyber Security Strategy and Architecture: Design and develop enterprise-level cybersecurity strategies and architectures. Evaluate business strategies, conduct security vulnerability assessments, and analyze risks. Identify risks associated with business processes, operations, information security programs, and technology projects. 2. Threat Identification and Mitigation: Identify and communicate current and emerging security threats. Design and implement security architecture elements to mitigate emerging threats. Identify security gaps in existing and proposed architectures and recommend enhancements. 3. Security Design and Compliance: Conduct product fit analysis for end-to-end security, ensuring coverage across architecture aspects like Layered Security, Zoning, Integration, API, Endpoint Security, Data Security, and Compliance. Demonstrate expertise in security assessments against frameworks such as NIST, SANS, and CIS. Provide support during the deployment, configuration, integration, and administration of security technologies. Apply ITIL processes such as incident management, configuration management, change management, and problem management. 4. Disaster Recovery and Solution Provision: Assist in disaster recovery during security breaches, attacks, or unauthorized activities. Provide solutions for RFPs received from clients and ensure design assurance. Develop strategies to manage cyber risk security solutions, aligning with business objectives. 5. Technical Leadership and Solution Design: Lead the design, development, and implementation of custom solutions using modern technology. Analyze current solutions, identify improvements, and propose target state solutions with trade-offs. Articulate architectural targets, recommendations, and reusable patterns. Evaluate and recommend solutions for integration with the technology ecosystem. 6. Industry Trends and IT Needs: Stay informed on industry trends and emerging technologies to support current and future IT needs. 7. Stakeholder Coordination and Audit Assistance: Liaise with stakeholders on cybersecurity issues, providing timely support and future recommendations. Assist in maintaining an information security risk register and support internal and external audits. Ensure the implementation of security best practices to meet business, customer, and regulatory requirements. 8. Training and Awareness: Assist in creating and delivering cybersecurity awareness training for team members and clients. Provide training on issues like spam, malicious emails, and other security concerns. Stakeholder Interaction: Internal Stakeholders: Program Manager/Director: Regular reporting and updates. Infrastructure (CIS team): For infrastructure support. External Stakeholders: Customer: Coordinate for security breaches and resolutions. Competencies: Functional Competencies/Skills Leveraging Technology: Knowledge of current and upcoming security technologies (e.g., Firewalls, IPS, DDoS, SIEM, WAF, Endpoint security), and understanding of compliance regulatory requirements such as PCI DSS, HIPAA, etc. (Expert level). Systems Thinking: Understanding of the interrelatedness and interdependencies within systems, and performing problem-solving in complex environments (Expert level). Leveraging Technology: In-depth mastery of ecosystem technology, commanding expert authority and respect (Master level). Technical Knowledge: Certifications like Certified Information Systems Security Professional (CISSP), Cloud Architect Certification from AWS and Azure, ToGAF, or SABSA certification (Master level). Behavioral Competencies: Effective Communication: Clear communication in both technical and non-technical contexts. Managing Complexity: Ability to handle complex problems and solutions effectively. Client Centricity: Focus on delivering value to clients, understanding their needs. Technology Acumen: Strong understanding of evolving technology trends. Innovation: Continuously seeking new and innovative solutions to security challenges. Problem Solving Approach: Proactive approach to identifying and resolving issues. Collaborative Working: Ability to work with various teams to achieve goals. Execution Excellence: Commitment to high standards in execution and delivery. Performance Metrics: 1. Customer Centricity: Timely resolution of security breaches for end-users and stakeholders. Client satisfaction, educating clients, and suggesting the right controls to improve security. 2. Support Sales Team: Percentage of proposals with a Quality Index greater than 7. Timely support for proposals and identifying opportunities for new business or lead generation. Number of proposals led to drive business outcomes.

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.