Root Cause Analysis Jobs in Kolkata

Job Title: Production Operation Manager Location: Kolkata Employment Type: Full-Time Experience: 8 10 years Qualification: CIPET / MBA / Engineer Preferred Industries: FMCG / Stationery / Plastics About the Role We are looking for a highly skilled Production Operation Manager with strong expertise in SAP Production Planning (PP), SAP ME/MII, and integrated shop floor systems. The ideal candidate will excel in managing complex manufacturing environments such as MTA (Make to Assemble) and MTO (Make to Order), driving process improvements, and handling high-pressure situations with analytical precision. Experience in quality improvement methodologies like Six Sigma will be highly advantageous. Key Responsibilities Lead and manage production supervisors, shift leads, and plant operators to ensure smooth operations. Monitor and analyze performance metrics via SAP, including production orders, confirmations, and downtime reporting. Implement and promote lean manufacturing practices to drive continuous process improvements. Ensure strict compliance with health, safety, and environmental regulations. Collaborate with maintenance and engineering teams to minimize downtime and maximize equipment availability. Develop and oversee daily, weekly, and monthly production plans based on demand forecasts and production capacity. Utilize SAP PP modules for Material Requirements Planning (MRP), capacity planning, and schedule adherence. Coordinate with procurement and manufacturing teams to ensure timely availability of raw materials and components. Monitor Work-In-Progress (WIP), identify bottlenecks, and take corrective actions to maintain production flow. Analyze historical data to improve demand planning accuracy and enhance production scheduling efficiency. Drive continuous improvement initiatives in production planning and scheduling processes. Key Skills & Competencies Proficiency in SAP PP, SAP ME/MII, and integrated shop floor systems. Strong knowledge of MTA & MTO manufacturing environments. Experience in process management, root cause analysis, and quality improvement techniques (e.g., Six Sigma). Exceptional analytical and problem-solving skills. Ability to work effectively under pressure in a dynamic production environment. Strong leadership and team management capabilities. Excellent communication and collaboration skills. Qualification : CIPET / MBA / Engineer

Position: Plant Incharge Location: Kolkata Department: Operations Experience Required: 10+ Years Role Overview: We are looking for an experienced and results-driven Plant Incharge to lead end-to-end operations of our plant in Kolkata. The ideal candidate will be responsible for managing daily production, logistics, quality control, safety compliance, team development, and financial performance. This role is critical to ensuring efficient plant operations while maintaining the highest standards of quality, safety, and operational transparency. Key Responsibilities: - Operational Management: Ensure optimal utilization of plant capacity while managing production costs effectively. Oversee logistics and dispatch to ensure timely deliveries and efficient use of resources. Adhere to internal control measures and risk management protocols. Quality Control: Maintain and uphold high-quality standards for concrete production. Address quality concerns promptly and manage customer complaints. Ensure timely submission of Proof of Delivery (POD) documentation. Health, Safety & Compliance: Enforce strict compliance with health, safety, and environmental regulations. Maintain statutory compliance and safeguard plant assets. Promote a safety-first culture among staff. Team Development: Manage working hours, shift planning, and attendance of plant personnel. Promote multiskilling and deliver ongoing training programs to enhance team capabilities. Maintenance & Housekeeping: Coordinate with the area maintenance team to ensure timely and proper upkeep of batching plants, TMs (Transit Mixers), and other equipment. Maintain high housekeeping standards across the facility. Raw Material & Waste Management: Manage procurement and inventory of raw materials to ensure uninterrupted operations. Implement efficient waste management practices, including use of recycled water. Financial Management: Develop and manage the plant s annual budget (OPEX and CAPEX). Monitor financial performance and implement cost optimization strategies to improve profitability. Business Expansion: Lead the setup of new plants and drive growth initiatives within the zone. Work closely with the Zonal Business Development Officer to identify new opportunities. Compliance with Legal and Regulatory Standards: Ensure full compliance with environmental, labour, and industrial regulations. Liaise with local authorities and regulatory bodies as required. Transparency & Communication: Foster transparent communication at all organizational levels. Ensure stakeholders have access to timely and accurate operational data. Policy Adherence & Development: Implement and enforce policies to streamline plant operations. Periodically review and update SOPs to align with best practices and business goals. Key Stakeholders: Internal: Production Officer Quality Engineer Regional Operations Officer Zonal Technical Officer Business Executive RMC External: Equipment Suppliers Local Regulatory Authorities Contractors Qualifications: Education: Bachelor s or Master s degree in Engineering (Civil, Mechanical, Chemical), Business Administration, or a related field. Experience: 10+ years in plant operations, preferably in Ready-Mix Concrete (RMC), construction materials, or manufacturing industries. Expertise Areas: Plant and operational management Quality assurance and compliance Health & safety regulations Team leadership and development Budgeting and financial control Expansion and business development Regulatory and legal compliance Qualification : Bachelors or Masters degree in Engineering (Civil, Mechanical, Chemical), Business Administration, or a related field

Job Title: Application Support Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 6 - 10 LPA Notice Period: 30 Days Job Profile: Join a leading product-based MNC as an Application Support Engineer to monitor and manage functional support incidents for our production systems. You will be responsible for ensuring smooth operations, handling user queries, coordinating with development teams, and supporting release management. Key Responsibilities: Monitor and manage all functional support incidents, requests, and queries addressed to the Global Support Team in production Track alert emails and take timely action Follow defined process flows for incident and request management Handle user code registration requests and data provision tasks Perform primary analysis to respond to user queries and provide root cause analysis Liaise directly with users, development teams, and other stakeholders to resolve issues or gather information Coordinate release management activities, including tracking releases and data patches Send notifications to users regarding application restrictions during updates, maintenance, or program releases Maintain daily log sheets and ensure smooth shift hand-overs Document standard operating procedures and provide support during UAT and training sessions Adhere to process timelines and quality standards consistently Acquire and maintain knowledge of the international shipping industry and MOL-IT software applications, standards, and guidelines Perform additional tasks as assigned by superiors Preferred Skills & Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field Minimum 3+ years of experience in functional application support Strong exposure to SQL and database query handling Excellent analytical and problem-solving skills Effective communication and coordination abilities Ability to work under pressure and manage multiple tasks simultaneously Qualification : Bachelors degree in Information Technology, Computer Science, or related field

Senior Quality Analyst Automation Testing Location: Kolkata, India Experience: 6+ Years (with a strong focus on Automation Testing) Employment Type: Full-time Role Overview: We are looking for a detail-oriented and experienced Senior Quality Analyst to lead both manual and automated testing initiatives for our software products. Based in Kolkata, this role involves collaborating closely with development, product, and UX teams to ensure the delivery of high-quality, secure, and user-friendly applications. Key Responsibilities: Design, develop, and execute comprehensive test plans and test cases for functional, regression, performance, and security testing. Conduct manual and automated testing using industry-standard tools. Identify, document, and track defects using issue-tracking tools such as JIRA or Bugzilla. Provide detailed test coverage reports, defect analysis, and overall application quality insights. Collaborate with developers and product managers to understand business and technical requirements. Perform regression testing to validate that new code changes don t impact existing functionality. Execute performance testing to ensure system scalability and responsiveness. Assess and test for security flaws, including validation of data security and database integrity. Provide feedback and suggestions to improve UI, UX, and overall application performance. Continuously enhance test processes, methodologies, and automation frameworks. Stay current with the latest industry trends, testing tools, and best practices. Skills & Qualifications: Education: Bachelor s degree in Computer Science, Engineering, or a related field. Experience: At least 6 years of experience in software testing, with a strong emphasis on automation. Proficiency in test automation tools like Selenium, TestNG, JUnit, or equivalent. Solid understanding of SDLC and testing methodologies (Agile/Scrum experience is a plus). Hands-on experience with issue-tracking tools (e.g., JIRA, Bugzilla). Familiarity with performance testing tools and concepts. Knowledge of data security standards and practices. Strong analytical and problem-solving abilities. High attention to detail with excellent documentation and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Position Title: Quality Assurance (QA) Engineer Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 3 years (Automation and Manual Testing) Job Description We are seeking a meticulous and experienced Quality Assurance (QA) Engineer to ensure the quality, functionality, and performance of our enterprise software solutions. You will collaborate closely with cross-functional teams including developers, business analysts, and project managers to deliver high-quality software that aligns with client requirements and expectations. Roles & Responsibilities Test Planning: Design, develop, and execute detailed test plans, test cases, and test scripts based on project requirements and technical specs. Manual Testing: Perform manual testing across web, mobile, and other platforms to validate functionality, performance, and security. Automation Testing: Develop and maintain automated test scripts using Selenium, TestNG, Jenkins, or other automation frameworks. Defect Management: Identify, log, track, and work with developers to resolve defects and issues promptly. Regression Testing: Conduct regression testing to verify that new software releases don t negatively impact existing features. Performance Testing: Execute load and stress tests to assess application scalability and performance. Documentation & Reporting: Maintain detailed test documentation and provide regular status updates to stakeholders. Collaboration: Partner with developers, analysts, and project teams to understand requirements and deliver effective testing solutions. Skills Required Selenium Jenkins TestNG Manual Testing Automation Testing Performance Testing Version control systems (Git or similar) API Testing (Postman, RestAssured) Requirements Minimum 3 years of experience as a QA Engineer testing large-scale applications. Strong knowledge of QA methodologies, tools, and software development lifecycle (SDLC). Hands-on experience with automation testing tools such as Selenium, Jenkins, and TestNG. Solid expertise in both manual and automation testing. Experience with API testing using Postman or RestAssured. Proficient in writing clear, concise, and comprehensive test documentation. Strong understanding of Agile development methodologies. Excellent English communication and teamwork skills. Bachelor s degree in any discipline. Preferred Skills & Qualifications Experience with the Cucumber BDD framework. Familiarity with performance/load testing tools. Certifications such as ISTQB, Certified ScrumMaster, or equivalent. Experience working with CI/CD pipelines and tools like Jenkins, GitLab, etc. Exposure to cloud platforms like AWS or Azure. Experience in enterprise software and multi-team project environments. Familiarity with version control systems such as Git. Flexible working hours. Competitive salary and benefits. Medical and insurance coverage. Training and mentoring programs. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for skill development. Team-building activities. Qualification : Bachelors degree in any discipline.

Job Title: Principal Analyst Accounts/SAP Location: Kolkata Employment Type: Full-time Experience: 12+ years (Minimum 10 years in accounting system management) Notice Period: 30 Days Areas of Responsibilities: Data Analysis and Enablement: Conduct thorough data-driven analysis to identify and resolve discrepancies in financial data, ensuring system accuracy and integrity Investigate and troubleshoot software-related issues, providing actionable insights to improve application performance Deliver application enablement by analyzing user-reported issues and applying root cause analysis to prevent recurring problems Financial ERP System Integration: Utilize expertise in enterprise financial ERP systems to enhance financial workflows and streamline processes Analyze integration points between ERP systems and other platforms to ensure seamless and accurate data flow for reporting Process Improvement and Optimization: Identify inefficiencies and bottlenecks in current workflows through data analysis and propose process improvements Implement changes aimed at reducing manual effort and optimizing system performance to boost operational efficiency Documentation and User Enablement: Develop comprehensive user documentation and guidelines to support system adoption and best practices Conduct training sessions targeted at common user challenges to improve software utilization and reduce support requests Required Skill Set: Bachelor s degree in Accounting, Finance, or a related field Minimum 12 years total experience, with at least 10 years in accounting system management Strong familiarity with Financial ERP systems (SAP preferred) Deep knowledge of accounting principles and practices Experience in Management Information System (MIS) preparation Excellent verbal and written communication skills Qualification : Bachelors degree in Accounting, Finance, or a related field

Job Title: Business Analyst Job Opening Work From Office in Kolkata | Join Somnetics | Immediate Hiring About Somnetics: Somnetics is seeking a skilled Business Analyst to join our Kolkata office. If you have a strong background in business analysis within the tech domain and excel at turning data into actionable insights, we want to hear from you! Position: Business Analyst Location: Kolkata (Work From Office) Joining Date: Immediate or within 30 days Key Requirements: Master s or Bachelor s degree in Business Administration or related field Minimum 3 years of experience as a Business Analyst, preferably in technology or software industry Proficient in Microsoft Excel, Google Workspace, and BI tools such as Tableau Experience using Jira, Confluence, and other project collaboration software Strong analytical thinking, problem-solving, and organizational skills Excellent verbal and written communication abilities Ability to manage multiple priorities in a fast-paced environment Familiarity with communication technologies/software is an added advantage Key Responsibilities: Gather, analyze, and document detailed business requirements Drive process improvements and ensure effective strategy execution Conduct market research and competitor analysis to inform decision-making Prepare clear, data-driven reports, dashboards, and presentations Collaborate with cross-functional teams to solve problems and share business insights Assist in developing policies, standards, and frameworks for business operations Apply now to become a vital part of Somnetics growth as a Business Analyst in Kolkata! Qualification : Masters or Bachelors degree in Business Administration or related field

Job Overview: Senior Automation Test Engineer As a Senior Automation Test Engineer, you will play a key role in ensuring the quality, reliability, and performance of our software products. You will be responsible for designing, developing, and executing automated test scripts using industry-standard tools to ensure our products meet the highest standards of quality. This role requires close collaboration with developers, product managers, and other QA engineers to identify test requirements, create test plans, and implement automated tests. Your contributions will drive continuous improvement, efficiency, and innovation in our testing processes. Key Responsibilities: Automation Frameworks & Script Development: Design, develop, and maintain robust, scalable, and high-quality test automation frameworks and scripts using tools like Selenium, Appium, TestNG, JUnit, Python, Java, etc. Test Strategy & Planning: Collaborate with product and development teams to define test strategies, develop comprehensive test plans, and create test cases tailored for automated testing. CI/CD Integration: Execute automated test scripts as part of the CI/CD pipeline, analyze test results, and generate detailed defect reports. Communicate findings and metrics to stakeholders. Process Optimization: Identify opportunities for optimizing testing processes and advocate for the automation of tests. Implement best practices in test automation and quality assurance. Cross-Functional Collaboration: Ensure automation tests align with the overall development process by working closely with developers, product managers, and other teams. Assist in resolving complex technical issues. Mentorship & Guidance: Provide leadership and guidance to junior QA engineers and test automation engineers, fostering a culture of continuous learning and improvement within the team. Tool Integration & Evaluation: Evaluate, recommend, and integrate new tools and technologies into the test automation framework to continuously enhance testing capabilities. Documentation: Maintain thorough and detailed documentation of automated test scripts, test data, and results for transparency and traceability. Qualifications: Experience: 5+ years of experience in software testing and automation. Proven experience with test automation tools such as Selenium, Appium, Cypress, etc. Hands-on experience with scripting languages like Python, Java, or JavaScript. Experience with CI/CD tools like Jenkins, Git, Docker, etc. Strong understanding of software development lifecycle (SDLC) and software testing lifecycle (STLC). Skills: Proficient in designing and implementing automation frameworks from scratch. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills, both verbal and written. Familiarity with Agile/Scrum methodologies. Experience with performance testing and security testing is a plus. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degrees are a plus. Certifications: ISTQB certification or similar certification in software testing is desirable. What We Offer: Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative and innovative work environment. Exposure to new tools, technologies, and cutting-edge practices in test automation. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Quality Assurance Manager Location: Kolkata Experience: 2+ Years Job Type: Full-time About the Role We are seeking a detail-oriented Quality Assurance Manager with 2+ years of experience to join our team in Kolkata. In this role, you will be responsible for overseeing the testing process of developed projects, ensuring the functionality, usability, and quality of our products. The ideal candidate will have hands-on experience in both manual and automated testing and a strong understanding of performance testing. You will work closely with development teams to identify bugs, improve processes, and deliver high-quality software solutions. Responsibilities Perform testing of the functionality and usability of developed projects to ensure they meet quality standards. Identify and track bugs, errors, and issues, and follow up to ensure their removal and resolution. Develop and execute detailed test plans and test cases to ensure comprehensive testing coverage. Prepare and maintain user manuals and documentation for software products. Work with development teams to improve processes and ensure the delivery of high-quality products. Conduct manual, automated, and performance testing on web-based applications. Ensure adherence to quality standards and recommend process improvements when necessary. Minimum Qualifications B.E./B.Tech/MCA or equivalent degree. 2+ years of experience as a Quality Assurance Manager or Software Tester in an IT company. Experience with manual and automated testing. Familiarity with performance testing techniques. Knowledge of web-based application software is helpful. Strong attention to detail and ability to identify and address bugs and issues. Preferred Qualifications Experience with testing tools like Selenium, JMeter, or other automated testing frameworks. Understanding of Agile methodologies and Scrum practices. Knowledge of CI/CD pipelines and testing integration. Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Exposure to challenging projects and new technologies. Qualification : B.E./B.Tech/MCA or equivalent degree.

Business Analyst Location: Kolkata Experience: 3+ Years Job Type: Full-time About the Role We are looking for a skilled Business Analyst with 3+ years of experience to join our team in Kolkata. In this role, you will be responsible for requirements management, communication, and analysis to ensure that business needs are clearly defined and translated into functional specifications. You will work closely with stakeholders, development teams, and business leaders to ensure that solutions align with business goals and objectives. Responsibilities Requirements management, communication, and analysis: Gather, analyze, and document business requirements. Eliciting requirements: Engage with stakeholders to identify, understand, and document their needs. Translating and simplifying requirements: Convert complex business requirements into clear, concise, and actionable specifications. Assisting with the business case: Support in preparing business cases by gathering relevant data and helping in evaluating potential solutions. Planning and monitoring: Assist in planning and tracking project timelines, deliverables, and milestones. Create and update use cases, wireframes, and SRS (Software Requirement Specification) documentation. Assist in proposal writing and presenting clear project scopes to clients and stakeholders. Minimum Qualifications BE/BTech or equivalent degree. Proven experience in requirement gathering, proposal writing, and preparing SRS documents. Strong knowledge of creating use cases and wireframes for business solutions. Good communication skills with the ability to interact with stakeholders at all levels. Preferred Qualifications Familiarity with Agile methodologies and experience working in Agile environments. Experience with business analysis tools and modeling techniques (UML, BPMN, etc.). Strong problem-solving and analytical thinking skills. Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and innovative work environment. Exposure to diverse projects and industries. Qualification : BE/BTech or equivalent degree.

Senior Manager / Manager Wealth Manager (Retail) Location: Kolkata Experience: 5 8 Years Functional Area: Wealth Management, HNI Handling, Corporate Client Handling Educational Qualification: Graduate / Postgraduate (Any discipline) Key Responsibilities Portfolio Analysis: Conduct comprehensive reviews of clients insurance portfolios to ensure optimal coverage and alignment with financial goals. Risk Inspection: Undertake detailed risk inspections and implement strategies to maximize insurance protection. Customized Policy Design: Develop tailored insurance policies based on assessments of needs, risk profiles, and current portfolios. Loss Mitigation: Recommend and implement proactive measures for loss minimization and risk mitigation. Negotiation & Procurement: Secure competitive rates and terms with insurers to provide the best possible solutions for clients. End-to-End Management: Provide seamless management of insurance portfolios, ensuring continuous optimization and service excellence. Client Advisory: Build strong relationships with High Net-Worth Individuals (HNI) and corporate clients, offering personalized advisory support. Qualification : Graduate / Postgraduate (Any discipline)

Civil & Structural Engineer Department: Civil & Structural Location: Kolkata Experience: 5 10 years Education: Mandatory: B.E. / B.Tech in Civil Engineering Preferred: M.E. / M.Tech in Structural Engineering Job Description We are looking for an experienced Civil & Structural Engineer to join our engineering team in Kolkata. The role involves the design and analysis of RCC and steel structures for industrial applications, particularly in the steel, power, and process sectors. The ideal candidate will also be responsible for reviewing drawings and estimating quantities for both RCC and steel structures. Key Responsibilities Perform analysis and design of reinforced concrete (RCC) and steel structures for industrial facilities. Review and validate design drawings and ensure they align with project specifications. Prepare detailed quantity estimates for RCC and steel works. Create and review design reports, design bases, technical specifications, and other project deliverables. Collaborate with multidisciplinary teams to ensure seamless project execution. Required Skill Set Strong hands-on experience in structural analysis and design of RCC and steel structures. Industry background in integrated steel plants, material handling systems, power plants, oil & gas, chemical, or process industries is preferred. Thorough understanding of Indian design codes and specifications (IS codes). Exposure to international codes and standards is an added advantage. Proficiency in STAAD.Pro and MS Office is essential. Experience with tools such as RCDC, Mat3D, Idea Statica, RAM Connection, and AutoCAD is desirable. Familiarity with 3D engineering tools like Tekla, Revit, and Navisworks is a plus. Strong documentation skills and ability to prepare detailed design reports and technical documents. If you're a structural design expert looking to contribute to challenging industrial infrastructure projects, we invite you to join our growing team. Qualification : M.E. / M.Tech in Structural Engineering

Senior Solution Architect Location: Kolkata, India Experience: 6+ Years Employment Type: Full-time Role Overview: We are seeking a highly experienced Senior Solution Architect to lead the design and implementation of scalable, secure, and efficient architecture solutions. Based in Kolkata, you will work closely with stakeholders, product owners, and development teams to deliver innovative solutions that meet business needs and technical requirements. Your expertise will drive technical excellence, risk management, and continuous improvement throughout the project lifecycle. Key Responsibilities: 1. Requirements Analysis & Solution Design Analyze business and technical requirements to design scalable, secure, and reusable architecture solutions. Recommend optimal technology stacks and design patterns to ensure cost-effectiveness and scalability. Leverage reusable components and past experience to accelerate development timelines. Collaborate with stakeholders and teams to validate and refine requirements. Provide detailed architectural diagrams and effort estimations to support project planning. 2. Technical Leadership Mentor development teams by promoting best practices and fostering innovation. Guide technical decisions to align architecture with business objectives. Solve complex technical challenges with innovative, efficient solutions. Lead workshops, code reviews, and knowledge-sharing sessions to enhance team capabilities. Ensure compliance with development standards, performance metrics, and security best practices. 3. Risk Management Identify architectural and operational risks early and define mitigation strategies. Monitor system performance and scalability; address bottlenecks proactively. Implement disaster recovery and failover strategies for high availability. Assess third-party integrations and security threats, ensuring regulatory compliance. 4. Project Delivery Ensure adherence to architectural guidelines and coding standards during development. Conduct code reviews and optimize performance to maintain software quality. Implement security, compliance, and data privacy measures. Track code reuse and optimize development efficiency. Collaborate with QA, DevOps, and system admins for smooth deployment and monitoring. 5. Innovation & Continuous Improvement Stay abreast of emerging technologies, frameworks, and cloud-native solutions. Promote continuous learning and improvement culture within teams. Automate workflows, CI/CD pipelines, and infrastructure to boost reliability and efficiency. Identify opportunities to streamline development, improve performance, and enhance productivity. Required Skills & Experience: Technical Expertise: Frontend: React.js, Next.js (preferred), Vue.js Backend: Laravel, Express.js, Django (preferred) Mobile: React Native Databases: MySQL, PostgreSQL, MongoDB, Firebase Cloud: AWS, Azure, Google Cloud (GCP), Serverless Computing DevOps & CI/CD: Jenkins, GitHub Actions, Bitbucket Pipelines, Docker, Kubernetes, Terraform Security: OWASP practices, data encryption, access control Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Collaborative mindset across development, product, and business teams Proven ability to lead multiple projects simultaneously while maintaining quality Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Software Engineering, or related field Cloud certifications such as AWS Solutions Architect, Azure Architect, or Google Cloud Professional Architect Experience with enterprise architecture, microservices, and event-driven systems Familiarity with Agile/Scrum methodologies Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Sales Operations Manager Location: Kolkata Employment Type: Full Time Position Overview: We are looking for a strategic and detail-oriented Sales Operations Manager to lead the optimization of our sales processes and drive operational efficiency. In this role, you will be instrumental in managing the sales pipeline, improving forecasting accuracy, and generating performance insights that influence strategic decisions. If you're passionate about sales analytics, CRM systems, and cross-functional collaboration, this is an excellent opportunity to make a high-impact contribution. Key Responsibilities: Sales Pipeline Management Oversee and maintain an accurate and up-to-date sales pipeline. Identify and eliminate process bottlenecks, ensuring a smooth sales cycle. Forecasting & Reporting Develop reliable sales forecasts and present performance metrics to senior leadership. Create and distribute regular sales dashboards and reports, highlighting KPIs, trends, and improvement areas. CRM & Sales Tools Optimization Implement, manage, and continuously improve CRM platforms (e.g., Salesforce, HubSpot). Ensure user adoption through training and support; align tool usage with company goals. Process Streamlining & Strategy Identify inefficiencies in sales processes and propose improvements. Collaborate with stakeholders to develop best practices for operational consistency. Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Product, and Finance to ensure alignment of business objectives. Support sales leadership with data and insights to improve sales enablement and execution. Performance Analytics Analyze sales trends, win/loss data, and conversion metrics to support continuous improvement. Deliver actionable insights for quota setting, territory planning, and team performance evaluations. Market Analysis (Preferred) Conduct competitive and market analysis to inform strategic sales decisions. Identify market opportunities and support go-to-market planning. Qualifications: Bachelor s degree in Business Administration, Marketing, or a related field. 3 5 years of experience in sales operations, sales enablement, or sales analytics. Strong expertise with CRM platforms (Salesforce, HubSpot, Zoho, etc.) and BI/reporting tools. Excellent analytical, problem-solving, and communication skills. Proven ability to work collaboratively across departments and lead process improvements. Strong time management and organizational skills in a fast-paced environment. Preferred: Experience conducting market research and contributing to strategic planning. Exposure to B2B SaaS, IT, or consulting environments. Be a key contributor to strategic sales transformation. Work closely with a cross-functional leadership team. Opportunity to shape scalable processes in a growth-oriented company. Qualification : Bachelors degree in Business Administration, Marketing, or a related field.

Job Title: Product Manager Location: Kolkata Job Description: We have a Product Manager vacancy to fill! The ideal candidate would have at least 5 years of experience in technical project management-related fields and possess a Bachelor s Degree. Roles & Responsibilities: Excellent communication skills. Define our product strategy and roadmap. Manage a product throughout its lifecycle from concept to EOL. Manage all requirements from stakeholders across product releases. Propose marketing plans and budgets for products and deliver against these plans. Write a business case for product approval and investments. Create detailed product and market requirement documentation. Establish partnerships with internal and external stakeholders. Perform product demonstrations for customers and develop relationships with our B2B clients. Lead our virtual product team to meet objectives. Research and determine appropriate product pricing. Experience with Agile and Scrum methodologies, CSM and/or PMP certifications preferred. Monitor, report, and improve upon product performance. Run trials and MVPs, and develop launch plans. Commission market competitor research. Develop and provide training for technical product support. Collect and act upon feedback from customers and the sales team. Deliver regular revenue reports. Exceptional troubleshooting and problem-solving abilities. Self-motivated and energetic team player with a good work ethic, cooperative attitude, and time management skills. Requirements: Bachelor s Degree in a relevant field. Experience leading and implementing an agile development process. Strong problem-solving skills. Web and web application development expertise. Familiarity with Scrum methodology. Ability to lead meetings and ensure best practices are followed. Ability to support team members in their tasks. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelor's degree.

Role: SQL Server Developer Experience: 3 7 Years Location: Kolkata Industry Type: Software Product Department: Engineering Software & QA Role Category: Software Development Education: UG: B.Tech/B.E. in any specialization About the Role We are seeking a skilled and detail-oriented SQL Server Developer to join our dynamic engineering team. In this role, you will be responsible for designing, developing, and optimizing high-performance, scalable database solutions. You will collaborate closely with developers to write efficient SQL code, define database best practices, and ensure the seamless integration of SQL queries within applications. This is a great opportunity to contribute to complex, data-driven systems while staying up to date with the latest tools and technologies. Key Responsibilities Develop, optimize, and maintain stored procedures, triggers, functions, and views using MS SQL Server Collaborate with application developers to write and improve in-application SQL queries for performance and efficiency Ensure databases are reliable, secure, and scalable Perform query performance tuning and troubleshoot slow-running queries Develop and maintain SSRS reports (preferred) Write testable, reusable, and scalable T-SQL code following best practices Use SQL Server Management Studio (SSMS) for database development and management Automate repetitive database tasks using PowerShell or other scripting tools (preferred) Stay updated on the latest database features, techniques, and technologies Participate in code reviews and contribute to database architecture discussions Candidate Profile Minimum 3 years of hands-on experience with MS SQL Server 2017/2019 Strong expertise in T-SQL, including advanced queries, joins, and subqueries Proficient in using SQL Server Management Studio (SSMS) Good understanding of database design principles, indexing, and normalization Experience in SSRS report development is a strong advantage Familiarity with PowerShell scripting is a plus Strong problem-solving skills and a proactive approach to learning new technologies Ability to understand complex business logic and translate it into efficient SQL solutions Excellent communication and collaboration skills Work on challenging and impactful database projects Collaborative, innovation-driven work culture Exposure to modern database tools and performance tuning techniques Competitive compensation and professional development opportunities If you re passionate about writing clean, efficient SQL code and eager to work in a fast-paced, tech-forward environment, we d love to hear from you. Qualification : B.Tech/B.E. in any specialization

Job Title: CRM Executive Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation & Above Preferred Industries: Stationery, FMCG About the Role We are looking for a proactive and detail-oriented CRM Executive who excels in active listening, clear communication, and relationship building. The ideal candidate will be patient, solution-driven, and adept at managing customer relationships to enhance engagement, retention, and overall satisfaction. Key Responsibilities Develop and implement effective CRM strategies aimed at increasing customer engagement and loyalty. Manage and maintain the company s CRM system, ensuring timely data entry, data cleansing, and segmentation. Analyze customer data and behavior to identify trends, insights, and opportunities for business improvement. Design and execute targeted marketing campaigns and communications to boost customer retention and upselling. Collaborate closely with sales, marketing, and other departments to ensure CRM initiatives align with overall business objectives. Ensure the accuracy and completeness of customer data within the CRM system. Conduct customer surveys and gather feedback to improve customer experience and satisfaction levels. Monitor and analyze customer interactions across various channels including email, social media, and chatbots. Key Skills & Competencies Excellent communication skills clear, concise, and empathetic. Strong relationship-building and problem-solving abilities. Proficiency in CRM software and data management. Analytical mindset with the ability to interpret customer data for actionable insights. Ability to work collaboratively in a cross-functional environment. Patience and customer-centric attitude. Qualification : Graduation & Above

Job Title: Sales Coordinator Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation and Above Preferred Industries: Stationery, FMCG About the Role We are seeking an organized and proactive Sales Coordinator who can effectively communicate, collaborate with clients and sales teams, and manage sales processes efficiently. The ideal candidate will ensure smooth operations by handling follow-ups, preparing reports, maintaining records, and resolving issues promptly to support overall sales performance and customer satisfaction. Key Responsibilities Maintain and update customer databases accurately. Track sales orders and manage related paperwork to ensure timely processing. Prepare sales reports and presentations for management and sales teams. Coordinate closely with sales teams to ensure smooth daily operations. Identify and resolve bottlenecks or issues in the sales process. Respond promptly and professionally to client inquiries and concerns. Build and maintain strong customer relationships to ensure satisfaction and loyalty. Stay adaptable to new sales trends, technologies, and market changes. Key Skills & Competencies Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office and CRM tools. Problem-solving mindset with attention to detail. Ability to work collaboratively with cross-functional teams. Customer-focused approach with patience and professionalism. Qualification : Graduation and Above

Position Title: IT Product Manager Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Job Description We are looking for an experienced IT Product Manager with a minimum of 5 years in technical project management or related fields. The ideal candidate will have strong leadership skills, a strategic mindset, and a Bachelor s degree. This role involves managing products through their entire lifecycle while driving collaboration across teams and stakeholders. Roles & Responsibilities Define product strategy and roadmap aligned with company goals. Manage the product lifecycle from concept through End-of-Life (EOL). Gather and prioritize requirements from stakeholders across multiple product releases. Develop marketing plans, budget proposals, and ensure delivery against plans. Write compelling business cases for internal approvals and investments. Prepare product and market requirement documents. Build and maintain partnerships with internal teams and external clients. Conduct product demonstrations and foster relationships with B2B customers. Lead virtual product teams to meet project and business objectives. Conduct market research and set competitive product pricing. Implement Agile and Scrum methodologies; experience with CSM and/or PMP certifications preferred. Monitor and improve product performance continuously. Manage trials, Minimum Viable Products (MVPs), and product launches. Lead competitor analysis and market research efforts. Develop and deliver training materials for technical support teams. Collect and analyze feedback from customers and sales teams to enhance product offerings. Generate regular revenue and performance reports. Demonstrate exceptional problem-solving and troubleshooting skills. Exhibit strong time management, cooperation, and team motivation. Requirements Bachelor s degree in any discipline. Proven experience leading and implementing Agile development processes. Strong problem-solving and decision-making abilities. Expertise in web and web application development concepts. Familiarity with Scrum methodology and Agile best practices. Excellent leadership and meeting facilitation skills. Ability to support and mentor team members effectively. Flexible working arrangements. Competitive compensation package. Comprehensive insurance benefits. Training and mentoring programs. Frequent team celebrations and social events. Home office allowance. Paid leave and retirement benefits. Partial funding for continued education and courses. Team building activities. Qualification : Bachelors degree in any discipline.

Senior AI/ML Developer | 5+ Years Experience | Full-Time | Kolkata About RedoQ RedoQ is a leading IT company specializing in innovation through Artificial Intelligence and Machine Learning. We are expanding our team and looking for an experienced Senior AI/ML Developer to lead AI-driven projects that enhance our products and accelerate business growth. Role Overview As a Senior AI/ML Developer at RedoQ, you will design, develop, and deploy advanced machine learning models and AI algorithms. You will work with large datasets, optimize model performance, and collaborate with cross-functional teams to integrate AI solutions across our platforms. Key Responsibilities Develop, train, and deploy machine learning models and AI algorithms to solve complex business problems. Collect, preprocess, and analyze large-scale datasets for model training. Optimize and fine-tune AI models for accuracy, scalability, and efficiency. Collaborate closely with data scientists, software engineers, and stakeholders to implement AI/ML solutions. Stay updated on the latest AI/ML research and technologies to continuously improve models and processes. Design and implement robust testing and validation strategies for AI models. Maintain clear documentation of models, workflows, and best practices. Required Skills & Qualifications 5+ years of professional experience in AI/ML development. Bachelor s or Master s degree in Computer Science, Data Science, Engineering, or related fields. Expertise in AI/ML frameworks such as TensorFlow, PyTorch, and scikit-learn. Proficient in programming languages like Python or R. Strong skills in data processing and analysis tools such as Pandas and NumPy. Experience with cloud AI/ML platforms like AWS SageMaker, Google AI Platform, or Azure ML. Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects independently and collaboratively. Preferred Qualifications Experience with advanced ML algorithms including deep learning, reinforcement learning, etc. Familiarity with Big Data technologies such as Hadoop, Spark, or Kafka. Knowledge of CI/CD pipelines tailored for AI/ML model deployment. Experience working in Agile environments. Research publications or contributions to AI/ML journals or conferences. Be part of a cutting-edge AI/ML team driving innovation. Work on challenging and impactful projects with a talented and collaborative team. Grow your skills with ongoing learning and development opportunities. Enjoy a dynamic work environment focused on technology and innovation. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Engineering, or related fields.