Root Cause Analysis Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: SOC Manager Location: Mumbai Education: Graduate / Post-Graduate Experience: 14 18 years in IT Security / Information Security Certifications Required: CISSP or CISM About the Role We are seeking an experienced and dynamic SOC Manager to lead our Security Operations Center (SOC) and drive our cybersecurity defense strategy. The ideal candidate will have deep expertise in IT security, excellent leadership capabilities, and a proven track record of managing 24/7 SOC operations. In this critical role, you will be responsible for monitoring, detecting, responding to, and preventing cybersecurity threats across the organization. Key Responsibilities Leadership & Team Management: Lead, mentor, and manage the SOC team to ensure high performance and continuous development. Foster a high-performance culture, emphasizing ownership, accountability, and collaboration. Act as the primary escalation point for high-priority security incidents. SOC Operations: Oversee 24/7 security monitoring and real-time threat detection across the organization s infrastructure. Ensure smooth operations of SOC processes and consistent coverage of security monitoring tasks. Incident Management: Direct and coordinate all aspects of the incident response lifecycle identification, containment, investigation, remediation, and recovery. Ensure timely escalation and communication with executive leadership during major incidents. Security Tools & Technologies: Manage and optimize security tools and platforms including SIEM, PAM, firewalls, proxies, endpoint protection, etc. Ensure tools are properly configured and tuned for optimal threat detection and minimal false positives. Threat Intelligence & Analysis: Utilize threat intelligence feeds and platforms to proactively monitor emerging threats. Correlate threat intelligence with internal data to assess risk and recommend defensive strategies. Process Improvement & Automation: Drive continuous improvement and automation of SOC processes using SOAR and related tools. Enhance response efficiency through playbooks, automation scripts, and workflow optimization. Cross-Team Collaboration: Collaborate with IT, Application, and Network teams to ensure unified security efforts and seamless incident resolution. Act as a bridge between technical teams and business stakeholders. Reporting & Metrics: Define and report on key SOC performance metrics (KPIs) such as mean time to detect (MTTD) and mean time to respond (MTTR). Provide executive-level reporting on security incidents, trends, and the overall threat landscape. Compliance & Risk Management: Ensure SOC operations adhere to internal policies and external standards (e.g., ISO 27001, NIST, SEBI regulations). Support audits and compliance initiatives by providing evidence, reports, and expert insights. Security Posture Enhancement: Evaluate and recommend new technologies and methodologies to enhance detection and response capabilities. Contribute to the development and refinement of the organization s cybersecurity strategy. Training & Development: Lead SOC training initiatives to ensure analysts stay updated on the latest threats, tools, and best practices. Foster a learning environment with a focus on upskilling and career development. Key Skills & Competencies Leadership: Proven experience leading SOC or security teams in a fast-paced, mission-critical environment. Communication: Excellent verbal and written communication skills; ability to present to senior leadership and external stakeholders. Analytical Thinking: Strong problem-solving abilities; capable of analyzing complex security incidents and identifying root causes. Time Management: Exceptional organizational and prioritization skills; able to respond rapidly to high-impact incidents. Attention to Detail: Meticulous in investigation, documentation, and reporting. Mandatory Requirements 14 18 years of relevant experience in IT Security or Information Security CISSP or CISM certification (mandatory) Strong background in incident management, SOC tools, and regulatory compliance Hands-on experience in security monitoring, SIEM, SOAR, and threat hunting Be at the forefront of protecting a critical enterprise from evolving cyber threats Lead a talented team and shape the future of cybersecurity operations Exposure to a wide range of advanced tools and technologies Work in a culture that values innovation, accountability, and continuous learning Qualification : Graduate / Post-Graduate

Job Title: Security Automation Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in security automation or relevant role) Role Overview We are looking for a Security Automation Engineer with a strong foundation in scripting, system administration, and security tooling. In this role, you'll be responsible for automating key security functions, integrating security tools with enterprise systems, and enabling security visibility across infrastructure through dashboards and reporting. If you re passionate about automating security operations and building scalable security workflows, we want to hear from you. Key Responsibilities Security Tooling Implementation: Evaluate and implement new security tools and technologies aligned with organizational needs. Tool Integration & Automation: Automate security operations by integrating various tools and platforms using APIs, custom scripts, and automation frameworks. Ticketing System Integration: Link security tools with ITSM/ticketing platforms to streamline incident and alert workflows. Dashboard & KPI Automation: Develop scripts/tools for automated generation of security dashboards and KPI reports. CI/CD Security Integration: Collaborate with DevSecOps teams to build and enhance secure CI/CD pipelines, embedding security controls into the SDLC. Internal Enablement & Training: Provide internal training and documentation to help teams safely adopt and manage automation scripts. Cross-Functional Collaboration: Work closely with IT, DevOps, and security teams to ensure effective and secure automation implementations. Required Skills & Experience Technical Skills: Scripting & Automation: Hands-on experience with scripting languages such as PowerShell, Shell, Python, Perl, Ruby, Go, Groovy, and Helm. Tooling & Integration: Experience in automating and integrating tools through REST APIs, CLI, or other interfaces. System Administration: Proficiency in UNIX/Linux environments installation, configuration, and troubleshooting. Networking Fundamentals: Strong understanding of OSI layers, TCP/IP, and general networking concepts. Application Stack Management: Exposure to application servers like Tomcat, JBoss, Apache, NGINX, and Ruby, etc. Programming Background (Basic): Ability to write and understand code for automation and tool integration. Preferred Qualifications Bachelor s or Master s in Computer Science, Information Security, or a related technical field. Prior experience in security automation, DevSecOps, or security operations. Exposure to CI/CD environments and security tooling within development pipelines. Core Competencies Problem-Solving: Ability to break down complex security tasks and automate them efficiently. Collaboration: Strong team player with experience working across departments. Communication: Effective verbal and written skills, especially for internal knowledge sharing. Security Mindset: Proactive approach to improving security posture through automation. Be part of a modern security team driving automation-first security operations. Work with cutting-edge tools and cloud environments. Collaborate with skilled professionals in a cross-functional setup. Opportunity to create impact by improving security visibility and efficiency. Competitive compensation and growth opportunities. Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Job Title: Quality Supervisor Location: Mumbai Experience: 4 5 Years Industry: Real Estate / Construction Role Overview: We are seeking a detail-oriented and proactive Quality Supervisor to ensure that all construction activities meet the highest quality and compliance standards. The ideal candidate will oversee material verification, quality assurance processes, statutory compliance, and certification efforts in line with industry best practices and regulatory requirements. Key Responsibilities: Quality Control Conduct physical inspection of construction materials such as bricks, sand, aggregates, and fly ash bricks to ensure compliance with specified quality standards. Monitor and ensure all construction work adheres to international concrete and building standards. Regularly review safety practices at construction sites and office premises, ensuring adequate safety protocols are in place and followed. Process & Policy Implementation Implement and continuously improve quality control processes and systems across project sites. Foster a culture of quality awareness among site teams through effective communication and training. Prepare and maintain comprehensive checklists for material and structural testing; ensure strict adherence to testing protocols and documentation standards. Statutory Compliance Ensure full compliance with environmental and pollution control guidelines to avoid penalties or legal issues. Prevent the use of substandard materials or improper construction techniques that could lead to regulatory action or structural failure. Maintain accurate documentation and ensure all compliance records are up to date to meet audit and legal requirements. Proactively mitigate risks that may result in claims or damages due to quality lapses in materials or processes. Certification & Audits Support the company s efforts to obtain and maintain ISO and other relevant quality certifications. Coordinate regular internal and external quality audits, ensuring timely renewal and compliance with certification standards. Key Requirements: Diploma or Bachelor's degree in Civil Engineering or a related field. 4 5 years of hands-on experience in quality control or quality assurance in the construction or real estate sector. Strong knowledge of material testing, concrete standards, and quality audit procedures. Familiarity with environmental and safety regulations relevant to the construction industry. Proficiency in MS Office and documentation tools; ability to generate reports and maintain digital records. Excellent communication, coordination, and problem-solving skills. Qualification : Diploma or Bachelor's degree in Civil Engineering or a related field

Position: Executive / Senior Executive - Technical Location: Mumbai Work Experience: 3-5 years Education: Bachelor s degree / Diploma in Photography / Cinematography / Videography Job Purpose The Executive/Senior Executive - Technical will be responsible for supporting technical aspects related to photography and videography products, including cameras, lenses, and related gear. The role involves providing product demonstrations, managing influencer relationships, and contributing to content creation for marketing and promotional activities. Additionally, the individual will have basic knowledge of video editing software and will work collaboratively with teams to ensure high-quality video production. Key Responsibilities Core Responsibilities Advanced Technical Knowledge: Demonstrate a deep understanding of cameras, lenses, and other photography/videography gear, providing product demos to customers and preparing detailed product comparisons and presentations (PPTs). Photo/Video Editing: Basic knowledge of photo/video editing and color grading. Video Editing Software Knowledge: Familiarity with editing tools such as Final Cut Pro, Adobe Premiere Pro, and Da Vinci Resolve. High-Quality Production: Apply advanced videography/photography skills to create high-quality videos for marketing, promotional content, and other brand materials. Influencer Management: Build and maintain strong relationships with content creators, ensuring timely and efficient delivery of deliverables for collaborations and campaigns. Additional Responsibilities Maintain a customer database and track interactions and technical support queries. Collaborate with internal teams (sales, marketing, etc.) to ensure effective product knowledge dissemination and brand representation. Key Competencies & Skills Excellent Communication Skills: Able to effectively communicate with customers, Nikon creators, and internal teams, offering technical support and resolving issues. Teamwork & Independence: Ability to work both independently and collaboratively within a team environment. Strong Organizational Skills: Excellent time management, prioritization, and problem-solving abilities. Passion for Photography & Technology: A genuine passion for photography, videography, and technology will be a significant advantage. Adaptability: Ability to thrive in a fast-paced, deadline-oriented, and dynamic work environment. Collaboration: Strong ability to work with cross-functional teams, including product, marketing, and customer support. Qualification : Bachelors degree / Diploma in Photography / Cinematography / Videography

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Position: Software Test Engineer Location: Mumbai, India About LRN: At LRN, we help over 2,500 organizations including some of the world s most recognized brands navigate complex regulatory environments and build ethical, responsible, and inclusive workplace cultures. As a leading SaaS-based eLearning provider with a global presence across the US, EMEA, APAC, and Latin America, we empower companies to turn their values into measurable business practices that drive performance. About the Role: We re looking for a skilled and motivated Software Test Engineer to join our team. In this role, you will be responsible for designing, executing, and maintaining test plans for custom-developed applications, with a strong focus on automation testing. You will work independently and collaboratively in an Agile environment to ensure our software meets the highest quality standards. Key Responsibilities: Design and execute functional, system, integration, regression, and performance tests Develop and maintain automated test scripts using Selenium (mandatory), Protractor, and Postman Participate in planning, requirement analysis, and test strategy discussions with cross-functional teams Prepare test estimates, schedules, and documentation (test cases, test plans, QA checklists) Collaborate closely with developers and project managers to ensure alignment and quality goals Identify, log, track, and validate defects; perform root cause analysis Own end-to-end quality for assigned applications, proactively resolving testing issues Promote continuous improvement by identifying gaps and implementing automation where possible Provide timely updates and escalations on project status, risks, and blockers Requirements: Bachelor s degree with 4 5 years of software testing experience Minimum 2+ years in automation testing Strong knowledge of SDLC, STLC, and Agile methodologies Hands-on experience with Selenium (mandatory); familiarity with Protractor and Postman Working knowledge of at least one programming language (e.g., Java, Python, or Perl) Experience with SQL and relational databases Excellent written and verbal communication skills Ability to work independently in high-pressure, fast-paced environments Experience in LMS/eLearning domains is a plus Preferred Skills: Deep understanding of web applications and data flow Strong test planning and estimation skills Working knowledge of HTML5 Experience creating reusable automation frameworks Why Join LRN: Be part of a mission-driven company with global impact Collaborate with talented teams building ethical cultures worldwide Grow your career in a fast-paced, values-led SaaS environment LRN is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees. Qualification : Bachelors degree with 45 years of software testing experience

Job Title: Senior Analyst Insights & Analysis Location: Mumbai Company: DGS India About the Role As a Senior Analyst, you will deliver insightful analysis aligned with client business goals, manage client communications, and lead junior team members to exceed performance targets. Key Responsibilities Understand client needs and act as the primary interface between clients and internal teams, ensuring clear communication. Address questionnaire-related client issues and suggest effective solutions. Use market research tools and programming languages to design surveys and deliver high-quality data tables. Independently review and execute projects according to guidelines and tools. Assign tasks to junior team members and support them in survey programming. Maintain work schedules and project plans for timely delivery.

Job Title: Principal Project Director Operational Risk Management Location: Mumbai, India Experience: 9+ Years About the Role: We are seeking an experienced and dynamic Principal Project Director to lead high-impact projects in operational risk management for financial institutions. In this leadership role, you will manage client engagements, mentor project teams, and provide strategic insights across various risk domains. This is an exciting opportunity for professionals who thrive in fast-paced, global environments and seek to make a tangible impact within the financial services industry. Your Future Employer: A global consulting and technology solutions firm partnering with leading organizations in the financial services sector. Headquartered in India, the firm has a growing international presence and drives digital transformation and regulatory compliance across the APAC, Middle East, and Africa regions. Key Responsibilities: Lead and manage complex projects in operational risk management, including internal controls, SOP development, third-party risk, incident management, and business continuity. Review and validate policies, procedures, frameworks, and risk-control matrices, and actively contribute to Risk Control Self-Assessment (RCSA) initiatives. Independently engage with stakeholders to plan and execute assessments, interpret results, and present documentation that aligns with regulatory requirements. Collaborate with cross-functional teams to define Key Risk Indicators (KRIs), monitor risk thresholds, and integrate incident reporting with loss data frameworks. Contribute to proposal preparation, client presentations, and thought leadership initiatives. Mentor team members and drive project delivery excellence across various risk domains. Key Requirements: 9 12 years of relevant experience in operational risk, fraud risk, internal controls, and related areas, preferably in the BFSI sector or consulting. Educational background in CA, MBA, or other relevant master's programs. Preferred certifications in Project Management or Operational Risk Management (ORM). Strong knowledge of global and Indian risk frameworks and financial services regulations (RBI, SEBI, IRDA). Exposure to GRC tools (e.g., MetricStream, SAP GRC) and strong stakeholder management and team leadership skills. What s in it for You: Lead critical consulting projects for top-tier clients across geographies. Gain exposure to cutting-edge risk management methodologies and global standards. High-ownership role with the flexibility to innovate and influence strategic engagements. Work in a collaborative environment with robust mentoring and leadership support. Attractive performance-based incentives and opportunities for fast-track career growth. Qualification : Educational background in CA, MBA, or other relevant master's programs.

SAP FICO AMS Manager Job Description We are looking for a passionate and driven SAP FICO AMS Manager to join our dynamic team. In this role, you will work closely with various organizations and business lines across SAP and major cloud providers, thriving in a fast-paced and ever-evolving work environment. As the SAP FICO AMS Manager, you will manage the AMS team, drive improvements in performance, and oversee the smooth operation of SAP FICO-related processes. Role and Responsibilities: Ticket Management: Handle FI tickets with a focus on Accounts Payable, New General Ledger, and Automatic Payment Run, ensuring timely and accurate resolutions based on priority. Cross-team Collaboration: Coordinate with various teams to resolve issues efficiently and ensure seamless communication. Configuration Changes: Execute required changes in SAP configuration as needed for troubleshooting and system improvements. End-User Support: Address and resolve operational issues raised by end-users, ensuring minimal disruption to business processes. Requirements Gathering: Work with business users to discuss and understand new requirements, translating them into actionable tasks. Documentation: Prepare comprehensive end-user manuals to aid in understanding SAP processes and procedures. Team Management: Manage the AMS team, guiding them to enhance their performance and ensuring that tasks are completed in a timely and efficient manner. Incident Management: Oversee incidents related to SAP SD and FI, particularly issues related to the O2C (Order to Cash) cycle, TDS (Tax Deducted at Source), and TCS (Tax Collected at Source) functionalities. Root Cause Analysis: Identify frequently recurring tickets, conduct root cause analysis, and document solutions to eliminate reoccurring issues. Functional Specifications: Develop functional specification documents for customized client requirements and manage system changes. Support Projects: Work on support projects related to Asset Accounting and Inter-company Configuration, ensuring all finance-related issues are resolved effectively. Financial Statement Reports: Create Financial Statement Versions to extract key financial reports such as the Profit & Loss Account and Balance Sheet for reporting purposes. Team Oversight: Oversee and manage day-to-day operations for subordinate team members, ensuring work is delegated effectively and tasks are completed on time. Project Development Tracking: Track the overall development of projects, ensuring timely completion of objects within agreed-upon timelines. Work Experience: 7-13 years of experience in SAP FICO, with hands-on experience in managing AMS functions and teams. Proven experience in handling FI Tickets, configuration changes, end-user support, and issue resolution across various SAP FICO modules. Strong expertise in SAP Asset Accounting, Inter-company Configuration, and Financial Statement Reporting. In-depth knowledge of TDS and TCS functionality within SAP. Experience in preparing functional specifications, test scripts, and configuration documents. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted SAP implementation partner for SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With expertise in a variety of SAP solutions, including SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses navigate the full lifecycle of SAP implementations and management. Our proven implementation approach has earned the trust and loyalty of our clients across India.

SAP PP (Quality Management) Consultant Job Description Role and Responsibilities: Cross-Integration Workshops: Engage in cross-functional workshops that integrate inventory, manufacturing, and finance processes to ensure seamless SAP Quality Management (QM) solutions. Documentation: Prepare comprehensive Functional and Technical Specifications to ensure smooth execution and integration of quality management processes. Integration Testing: Participate actively in integration testing to validate the SAP QM solution and ensure that it aligns with business requirements. UAT Support: Provide support for User Acceptance Testing (UAT) to ensure that the implemented solution meets business needs and user expectations. Business Cutover Enablement: Assist in business cutover activities, ensuring the transition to the new system is smooth and efficient. QM Master Data: Demonstrate full experience and expertise in managing all aspects of QM Master Data, ensuring its accuracy and consistency. Quality Inspections: Provide in-depth knowledge of quality inspection processes during goods receipt, both for production orders and purchase orders. QM Notifications: Handle various types of QM notifications, including vendor notifications, internal notifications, and customer notifications. Deep knowledge of Certificate of Analysis is essential. Communication: Maintain effective communication with business users and technical teams to ensure successful implementation and issue resolution. Work Experience: 2-6 years of relevant experience in SAP Quality Management (QM), with a focus on integration and operational support. Hands-on experience with QM Master Data, quality inspections during goods receipt, and managing different QM notifications. Knowledge and experience in working with Certificate of Analysis and related processes. Strong communication skills, with the ability to effectively collaborate with cross-functional teams. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted partner for implementing SAP applications across SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With a proven track record in SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses through the full lifecycle of SAP implementation and management. Our time-tested approach has been embraced by our loyal clients across India.

Position: Quality Engineer Location: Mumbai Employment Type: Full-Time, Permanent Job Overview: We are seeking a detail-oriented Quality Engineer to develop and execute manual and automated tests to ensure the quality of our software solutions. The ideal candidate will have experience in writing test plans, creating test scripts for functional and load testing, and using tools like JMeter for performance evaluation. Key Responsibilities: Test Planning: Write comprehensive test plans and test cases based on requirements to ensure all aspects of the software are thoroughly tested. Automated Functional Testing: Develop and maintain automated test scripts to perform functional testing, ensuring efficient and accurate execution. Manual Testing: Perform manual testing of applications, identifying defects and collaborating with developers to resolve them. Load Testing: Create automated test scripts for load testing and perform load testing using JMeter to simulate real-world traffic and identify performance bottlenecks. Continuous Improvement: Review and refine testing processes to improve efficiency, effectiveness, and test coverage. Required Skills & Experience: Strong experience in writing test plans and test cases from requirements. Proficient in manual testing and automated functional testing using well-known tools. Hands-on experience with JMeter for automated and load testing. Knowledge of software testing methodologies and best practices. Excellent problem-solving and analytical skills.

Job Requirements Role/Job Title: Analyst- Enterprise, Network & Reconciliation Function/ Department: Retail Banking Operations - Centralised Control Unit Job purpose: As part of the Retail Operations team, individuals must be well versed with the various digital products and the process defined by regulator & network and should have experience in managing the reconciliation processes. Roles & Responsibilities: Candidate should have prior experience in handling the channel reconciliation/digital banking processes. The candidate should be well versed with the various digital products and the process defined by regulator & network. The candidate should have strong interaction, communication skills to liaison with vendor support/network/peers and good inter person skills to communicate & interact with senior management. The candidate should be well versed with Network provided system as well as expertise in MS office. Good Vendor Management skills in terms of managing third party vendors is required. Managerial & Leadership Responsibilities: The candidate should have experience in managing the reconciliation processes. The candidate should have detailed knowledge of the processes. Key Success Metrics: Subject Matter Expertise in performing the Reconciliation. Subject Matter expert on Network system. Education Qualification: Graduation: Any Post-graduation: Any Experience: 2 to 5 Years of experience.

Job Title: Construction Safety Manager Location: Mumbai Department: Central Safety, Health, and Environment Work Level: 2B Job Summary We are seeking an experienced Construction Safety Manager to join our team. The ideal candidate will be a subject matter expert in construction safety, with deep knowledge of safety statutes across various geographies. The role will involve developing, maintaining, and disseminating construction safety standards, conducting training, and managing safety compliance. As a key leader, you will be responsible for ensuring that the construction safety practices meet regulatory standards and for managing root cause analysis in case of safety incidents related to construction. Key Responsibilities Develop & Implement Safety Standards: Create, maintain, and disseminate comprehensive construction safety standards for the organization. Training & Education: Conduct training sessions for employees on construction safety standards and best practices to ensure proper understanding and adherence. Safety Inquiries & Issue Resolution: Act as the primary reference for construction safety-related inquiries and provide expert guidance in resolving any safety concerns. Root Cause Analysis: Lead root cause analysis for any safety incidents related to construction, and develop corrective action plans to prevent recurrence. Compliance: Ensure that construction safety operations comply with local and international construction safety statutes and regulations across various business units. Safety Audits & Inspections: Perform regular safety audits and inspections at construction sites to identify potential hazards and ensure compliance with established safety standards. Collaboration with Project Managers: Work closely with project managers and other stakeholders to integrate safety measures into ongoing construction projects. Safety Performance Tracking: Work with the SHE reporting team to track performance against safety targets, ensuring progress aligns with the company's expectations. Learning & Development: Support the development and maintenance of construction safety learning content and curricula in collaboration with the Supply Chain Academy (SCA) team. Qualifications Education: Bachelor s degree in Occupational Health and Safety, Construction Management, Engineering, or a related field. Construction Safety Expertise: In-depth knowledge of construction safety statutes and regulations across major geographies. Experience: 7-10 years of relevant experience in construction safety management, particularly in medium to large-scale construction projects like factories and warehouses with refrigeration requirements. Certifications: Preferred certifications include OSHA or NEBOSH in construction safety. Skills: Strong analytical and problem-solving skills, especially in root cause analysis. Ability to work collaboratively with diverse teams, including SHE Managers/Directors, Engineering, and Project Managers. Proficiency in MS Office tools and other relevant software. Excellent communication and training skills to effectively lead safety programs. Travel Travel as required by the job, based on project needs. Contacts SHE Managers/Directors (Global & BUs) Engineering (BG, BU, site level) Reporting and Finance Essential Skills Construction/Civil Engineering Design Knowledge: A strong working/design knowledge of construction and civil engineering. Safety Standards Development: Proven experience in developing and implementing safety standards for large-scale construction projects. Root Cause Analysis: Expertise in conducting root cause analysis for incidents and implementing corrective actions. This role is critical in maintaining the highest standards of construction safety, ensuring that safety compliance and training are up to date, and that safety risks are continuously assessed and mitigated. Qualification : Bachelors degree in Occupational Health and Safety, Construction Management, Engineering, or a related field.

Imagine yourself... Doing meaningful work that impacts the world around you every day. Thriving in a supportive team environment that encourages excellence and innovation. Joining a company with a proven track record of success and a future full of opportunities. Contributing to a brighter, safer, and more sustainable future. About Videojet Technologies As a global leader in the product identification market, Videojet Technologies plays a critical role in ensuring the safety, authenticity, and traceability of products in industries like food, beverage, pharmaceuticals, and industrial manufacturing. Our solutions including in-line printing, coding, marking products, consumables, and software touch millions of products every day. As part of Veralto s Product Quality & Innovation segment, Videojet offers an environment where your work truly matters, and where you ll have ample opportunities to develop your skills and advance your career. We are hiring: Service Engineer Location: Kashipur This is an exciting role for someone who enjoys working on the road, solving customer challenges, and making a tangible impact every day. As a Field Service Engineer (FSE), you will be the technical face of Videojet, delivering outstanding service and support to our existing customers. This role offers variety every day brings new customer interactions, problem-solving opportunities, and the chance to directly support business and service growth. Key Responsibilities: Attend breakdown calls and resolve technical issues at customer sites. Request and manage parts, ensuring seamless resolution under warranty, CAMP, or chargeable service. Perform equipment installations and preventive maintenance as per schedule. Promote service contracts and consumables to customers. Conduct product demonstrations and on-site training for customers. Document and update service reports in Oracle. Identify potential spare parts or equipment needs and share leads with the sales team. Ensure high levels of customer satisfaction by providing timely and professional service. Key Competencies: Ability to work independently while effectively managing priorities. Strong time management and multi-tasking capabilities. Effective coordination and collaboration with internal teams to solve technical challenges. Analytical mindset to diagnose technical problems and deliver timely solutions. Excellent communication skills, especially with customers and internal stakeholders. Flexibility and adaptability to manage dynamic work schedules. Qualifications & Requirements: Diploma / Engineering Degree in any technical stream. Minimum of 2 years of field service experience preferably with technical products in an Indian or multinational company. Proficiency in local language is essential for effective customer interaction. Work for a company with a global footprint and industry-leading technologies. Contribute to solutions that ensure product safety and quality around the world. Access to continuous learning, global career paths, and professional growth. Be part of Veralto, a $5 billion global leader dedicated to safeguarding the world s most vital resources. Diversity & Inclusion at Veralto At Veralto, we celebrate diversity and embrace the value that different perspectives bring to our workforce, workplace, and markets. We are committed to creating a culture where everyone belongs and can thrive. Discover what s within you. Apply now and shape your future with Videojet! Qualification : Diploma / Engineering Degree in any technical stream.

Job Title: Technical Superintendent (Container/Bulk Carrier) About Us: At BSM, our strength lies in our people a team of over 20,000 seafarers and 2,000 shore-based professionals, operating across 30+ global locations and managing a fleet of 650 vessels. Together, we navigate the seas responsibly, ensuring the safety of our people, our fleet, and the environment. As a family-owned multinational business, we foster a culture of togetherness and continuous learning. With a workforce representing over 80 nationalities, our diversity fuels innovation and sets new standards in the maritime industry. Join us at BSM and become part of a team shaping the future of shipping while facilitating global trade for millions around the world. Job Objective: As a Technical Superintendent, you will be responsible for monitoring and controlling the safe, efficient, and cost-effective technical operation of your assigned vessels. This includes ensuring operational excellence while staying aligned with owner expectations and upholding environmental compliance standards. Key Responsibilities: Oversee the technical performance of assigned vessels, ensuring all equipment and machinery operate effectively. Participate in the creation and execution of maintenance and repair plans, ensuring they align with operational requirements. Monitor vessel certificates to ensure compliance with maritime legislation, safety regulations, and regulatory standards. Manage the planning, execution, and follow-up of dry-docking and major repairs. Conduct vessel visits, audits, and inspections, ensuring thorough planning, implementation, and follow-up to support fleet operational efficiency. Prepare and submit vessel visit reports accurately and promptly to vessel owners. Assess and manage requisition requests from vessels, ensuring timely delivery and quality of spares, stores, and consumables, in line with BSM Procurement Procedures. Ensure all reporting requirements related to incidents, technical updates, maintenance, repairs, operational status, docking, and budget spend are met on time with high-quality reporting standards. Review and provide feedback on senior officers' performance appraisals, ensuring fair evaluations and supporting their career development. Qualifications & Experience: Bachelor s degree in Mechanical Engineering or Marine Engineering. Minimum 3 years of sailing experience as Second Engineer/Chief Engineer on Container Vessels or Bulk Carriers. At least 3 years of shore-based experience as a Technical Superintendent in a ship management or ship-owning company (Container/Bulk). Key Skills: In-depth knowledge of vessel technical operations and voyage regulations. Strong project management capabilities. Excellent negotiation and people management skills. Team-oriented mindset with strong collaboration abilities. Strong organizational skills with attention to detail. Fluent in English with strong communication skills. Proficient in PC applications and technical tools. What We Offer: Clear career development pathways and growth opportunities. Comprehensive technical and soft skills training programs. Health insurance coverage. Annual performance bonuses. A diverse, inclusive, and collaborative work environment. Flexible work arrangements to support work-life balance. Become part of the ever-expanding Schulte Group family! Qualification : Bachelors' degree in Mechanical or Marine Engineering