Root Cause Investigation Jobs in Bengaluru

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Security Operations Engineer Location: Bangalore About Us FalconX is a pioneering team of operators, investors, and builders committed to transforming institutional access to the digital asset markets. By bridging traditional finance with cutting-edge technology, we address the industry's most complex challenges. We offer a comprehensive solution for all digital asset strategies from startup to scale enabling our clients to navigate the ever-evolving cryptocurrency landscape with confidence. We are seeking an experienced Security Operations Engineer to help secure FalconX s infrastructure and protect our clients digital assets. As a part of our security team, you will monitor, detect, and respond to cyber threats across both on-premise and cloud environments, ensuring the integrity and safety of our systems and data. Key Responsibilities Security Monitoring & Incident Response: Monitor and respond to security incidents across both on-premise and cloud environments, ensuring timely detection and remediation of potential threats. Threat Detection & Analysis: Analyze security alerts from various security tools to identify, investigate, and mitigate security risks. Conduct in-depth forensic investigations to identify trends, attack techniques, and vulnerabilities. Proactive Threat Hunting: Conduct proactive threat hunting across endpoints, networks, and cloud environments, looking for sophisticated and emerging threats that may not yet be detected by traditional security measures. Forensics & Incident Investigation: Investigate and analyze security incidents to identify the root cause. Provide actionable recommendations for improving security posture and preventing future incidents. Detection Engineering: Develop and refine threat detection methodologies and rules (e.g., Yara, Sigma, SQL-based rules, network protocols) to enhance security monitoring capabilities. Utilize frameworks like MITRE ATT&CK and the Cyber Kill Chain to guide threat hunting and analysis. Automation & Scripting: Leverage scripting languages (Python, PowerShell, or Bash) to automate threat detection, analysis, and response processes, improving overall efficiency and effectiveness. Threat Intelligence & Trend Analysis: Stay informed about emerging threats, vulnerabilities, and attack trends to continuously improve detection strategies and enhance the response to new security challenges. Qualifications Education & Experience Education: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 3 years in a security operations, threat hunting, or similar cybersecurity role. Security Expertise Strong experience working with security tools and log data (Cloud, EDR, Network, etc.) for detection and response. Deep understanding of network security, packet analysis, and log correlation. Proficiency in advanced threat detection methodologies and threat intelligence, with a strong grasp of attacker tactics, techniques, and procedures (TTPs), especially using frameworks like MITRE ATT&CK. Technical Skills Proficiency in scripting and automation (Python, PowerShell, Bash). Experience with detection engineering and developing custom detection rules (e.g., Yara, Sigma, SQL-based, Network). Familiarity with endpoint security, identity management, vulnerability management, cloud security, and incident response. Soft Skills Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication skills, with the ability to work effectively in a collaborative, fast-paced environment. Be part of a rapidly growing company at the cutting edge of finance and technology. A dynamic, fast-paced work environment where your expertise will directly impact business success. Competitive salary and benefits package. Opportunities for professional growth in a highly innovative industry. Qualification : Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience)

Position: Technical Support Engineer - L2 Job Type: Full-Time Location: Bangalore Department: Technical Support About BlueOptima: At BlueOptima, our mission is to be the global leader in optimizing the performance of software engineers across all industries. Through our cutting-edge metrics in software development, we empower large organizations to build better software, faster and at lower costs. Our innovative technology pushes the boundaries of what s possible, making a real difference in software delivery. With a global presence including offices in London, India, Mexico, the US, and Japan we are a diverse team of 120 people from over 20 countries. We foster a collaborative, open-minded environment where every individual can create their own success story in a high-performance setting. Job Description: As a Technical Support Engineer - L2, you will play a critical role as the senior technical leader between customer-facing teams, Product Management, and Engineering. You will provide deep technical expertise, troubleshooting complex issues, contributing to product development, and ensuring the smooth success of customer engagements. This role is highly dynamic and involves working closely with multiple teams, managing escalated support cases, coordinating new features and fixes, and creating internal best practices. Key Responsibilities: Customer Success Support: Act as a technical lead for pre-sales, deployment, and support teams. Troubleshoot escalated support issues, replicate environments, and collaborate with engineering to resolve problems quickly and efficiently. Product Feedback & Roadmap Alignment: Actively participate in "road-testing" pre-release software, providing crucial feedback to Product Management, and helping ensure customer requirements are aligned with the product roadmap. Technical Exploration & Research: Lead deep technical investigations, such as benchmarking custom use cases, and prototype new features to improve the overall customer experience. Enablement & Knowledge Sharing: Contribute to internal documentation, including product capabilities and best practices, and deliver regular training sessions to technical teams to promote continuous learning. Qualifications: Core Technical Skills: Advanced Systems Administration: Expertise in Linux and Windows, including performance tuning, kernel parameters, and filesystem management. Scripting Skills: Strong proficiency in Bash, Python, or similar languages to automate complex tasks and gather detailed debugging data. Enterprise Storage: Experience with SAN, NAS, and related enterprise storage technologies and architectures. Disaster Recovery: Hands-on experience with data copy, replication, and disaster recovery solutions. Cloud Storage: Experience working with Cloud Object Stores like AWS S3, Azure, or Google Cloud. Virtualization & Containerization: Knowledge of Docker, IaaS, and PaaS technologies. Additional Technical Skills: In-depth knowledge of version control systems (Git, Subversion). Familiarity with security concepts (Kerberos, SSL/TLS, LDAP). Advanced networking knowledge, including packet tracing and tuning. Understanding of Java concepts and integrations. Experience & Education: 10-15 years of experience in IT, with a focus on Linux-based systems and enterprise environments. Bachelor s degree in Computer Science or a related field. Soft Skills: Communication: Ability to explain complex technical concepts to both technical and non-technical audiences. Problem-Solving: Strong methodical troubleshooting skills and the ability to think critically in high-pressure situations. Customer-Facing Experience: Previous experience in customer-facing roles, with the ability to manage expectations and deliver results. Calm Under Pressure: A composed, professional demeanor even in high-stakes situations. Continuous Learning: Enthusiasm and curiosity to stay ahead of new technologies and industry trends. At BlueOptima, you ll be part of a pioneering company with a mission to transform the way software performance is optimized. We value innovation, collaboration, and individual growth, offering a dynamic and high-performance environment where your contributions truly make an impact. If you re looking to advance your career while working with cutting-edge technology, BlueOptima is the place to be. Qualification : Bachelors degree in Computer Science or a related field

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Quality Leader Location: Bangalore Experience: 8 12 Years Education: B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline Job Summary We are looking for an experienced Quality Leader to drive software and process quality across embedded systems projects, with a focus on ASPICE, CMMI, and Functional Safety standards. The ideal candidate will have deep expertise in quality systems, metrics-driven process evaluation, and project lifecycle management. This role is instrumental in ensuring that project deliverables meet the highest standards of quality, safety, and compliance especially within the automotive domain. Key Responsibilities Process Monitoring & Compliance Ensure adherence to defined processes (ASPICE 3.1/4.0, CMMI, ISO standards) across multiple projects. Identify and report non-compliance issues and drive corrective/preventive actions (CAPA). Conduct process audits and facilitate project quality gate reviews. Data Collection & Metrics Analysis Collect project and process data to derive key quality metrics (e.g., defect density, review efficiency, process compliance scores). Perform root cause analysis (RCA) for quality issues and implement improvement actions. Tool and System Oversight Manage configuration management systems and defect/issue tracking tools. Work closely with development and testing teams to ensure tool usage aligns with defined processes. Process Definition & Improvement Define, maintain, and continuously improve the organization s Quality Management System (QMS). Contribute to functional safety and cybersecurity process definition (e.g., ISO 26262, ISO 21434). Promote a culture of quality and continuous improvement through training, mentoring, and awareness programs. Required Skills & Experience 8 12 years of experience in quality assurance or process management in embedded software projects. In-depth knowledge of ASPICE (3.1/4.0), CMMI, and SDLC models such as V-Model, Agile/Scrum. Experience with software quality metrics, root cause analysis, and CAPA processes. Familiarity with defect tracking and configuration management tools (e.g., Jira, IBM Rational, Git, SVN). Understanding of software quality factors, process audits, and measurement techniques. Exposure to Functional Safety (ISO 26262) and QMS process definition. Working knowledge of at least one programming language (C, C++, Python, etc.) to understand software deliverables from a quality perspective. Preferred / Added Advantage Experience in the automotive domain, including compliance with industry-specific safety and cybersecurity standards. Involvement in certification or appraisal processes (e.g., ASPICE assessments, CMMI appraisals). Knowledge of ISO 21434 (Automotive Cybersecurity). Lead quality transformation initiatives across cutting-edge embedded projects. Collaborate with top-tier automotive and industrial clients. Play a strategic role in shaping process excellence and organizational quality culture. Competitive compensation and a platform for professional growth. Qualification : B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline

Position: Manager Risk Containment Unit (RCU) Department: Prevention B2C Location: Pune Experience Required: 1 2 years Minimum Qualification: Graduate or Postgraduate (Any discipline) Job Overview: This position is with Bajaj Finance Ltd. We are seeking a sharp, detail-oriented professional to manage risk and fraud prevention for our Payments business, specifically focusing on our Acquiring QR portfolio. The role spans the full risk lifecycle from onboarding assessments to transaction and portfolio monitoring ensuring early fraud detection and swift risk mitigation. Key Responsibilities: Take complete ownership of risk and fraud management for the Acquiring QR business Conduct thorough onboarding risk checks, ongoing transaction monitoring, and portfolio surveillance Perform daily reviews of risk-triggered cases based on transaction patterns, business verifications, and merchant calls Update internal systems with actions taken and maintain accurate records Generate daily, weekly, and monthly reports highlighting trends, anomalies, and operational efficiency Collaborate with business, operations, and data teams to improve fraud controls and enhance process effectiveness Recommend improvements to risk mitigation strategies based on real-time data and fraud patterns Key Decision Areas: Assess merchant risk based on transaction behavior and documentation Make decisions regarding merchant deactivation/reactivation based on risk evaluations Major Challenges: Achieving 100% monitoring accuracy with zero tolerance for error Responding to fraud situations with agility and decisive action Continually optimizing the process for better risk containment and operational efficiency Required Qualifications & Skills: Education: Graduate or Postgraduate in any discipline; understanding of the payments business is a strong advantage Experience: 1 2 years of experience in risk operations, document verification, or calling roles within NBFCs or banks Proficiency in Advanced Excel for data analysis and reporting Familiarity with Salesforce (SFDC) is essential Strong analytical and decision-making skills Attention to detail and ability to handle high-pressure situations with composure Qualification : Graduate or Postgraduate (Any discipline)

Job Title: Director of QA Location: Bangalore Department: Quality Engineering Employee Type: Full-time Experience Required: 14 18 years Position Overview We are seeking an accomplished and visionary Director of Quality Assurance (QA) to lead our QA organization and ensure the delivery of world-class products. This leadership role requires deep expertise in quality engineering, strong technical acumen, and a strategic mindset. You will be responsible for defining the overall QA strategy, scaling high-performing teams, and implementing modern testing frameworks and methodologies that align with business and product objectives. This is a high-impact role, collaborating cross-functionally to champion a culture of quality across the organization. Key Responsibilities Strategic Leadership Define and execute a comprehensive QA vision and strategy aligned with the company's product development goals. Evolve QA methodologies and processes by integrating Agile, DevOps, and shift-left principles. Stay ahead of QA industry trends and innovations to drive continuous improvement and efficiency. Team Leadership & Development Recruit, build, and mentor a world-class QA team including managers, leads, and engineers. Foster a culture of ownership, collaboration, and continuous learning. Conduct regular performance reviews and support career development through coaching and training. Promote a "quality-first" mindset across all engineering and product teams. Quality Assurance & Testing Oversee planning and execution of all QA activities including functional, non-functional (performance, security, usability), automation, and regression testing. Lead the implementation and scaling of test automation frameworks to improve speed, coverage, and reliability. Manage defect tracking and resolution processes, ensuring root cause analysis and timely resolution. Define, track, and report on key quality metrics such as defect density, test coverage, automation ROI, and overall product health. Collaboration & Communication Partner with Product, Engineering, DevOps, and Business teams to embed quality early in the product lifecycle. Clearly communicate QA strategies, risk assessments, and progress updates to executive leadership and cross-functional stakeholders. Act as a quality evangelist across the organization, promoting best practices and shared accountability for quality. Process Optimization Identify inefficiencies and quality bottlenecks across the Software Development Lifecycle (SDLC). Champion continuous improvement initiatives to reduce time-to-market without compromising on quality. Advocate for shift-left testing approaches, integrating QA earlier in development workflows. Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field. 15+ years of experience in Quality Assurance, including at least 7+ years in senior leadership roles (e.g., QA Manager, Senior Manager, or Director). Proven track record in building and scaling high-performing QA teams in product-driven environments. In-depth knowledge of testing methodologies (Agile, Waterfall, DevOps) and various testing types (functional, performance, security, usability). Strong experience with test automation tools and frameworks (e.g., Selenium, JMeter, Postman). Hands-on experience with CI/CD pipelines, quality gates, and DevOps practices. Strong analytical, problem-solving, and strategic decision-making abilities. Exceptional interpersonal, verbal, and written communication skills. Ability to thrive in a fast-paced, dynamic, and cross-functional environment. Preferred Qualifications Experience working in Fintech or regulated product-based environments. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP). This role offers a unique opportunity to shape and lead the quality vision of a cutting-edge organization. If you're passionate about software quality, innovation, and leading teams to excellence, we d love to meet you. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related technical field

Position: Site Reliability Engineer Location: Bengaluru About Groww At Groww, we re on a mission to make financial services simple, accessible, and transparent for every Indian. As one of India s fastest-growing financial platforms, we help millions take control of their financial future through a wide range of products. We re a team driven by ownership, radical customer-centricity, and a deep passion for challenging the status quo. From intuitive design to robust engineering, everything we build is grounded in what our customers need. If you re excited about building systems that power the future of finance in India, we d love to hear from you. Our Vision To empower every Indian with the knowledge, tools, and confidence to make sound financial decisions. Our goal is to be the most trusted financial partner for millions across the country. Our Core Values Customer Obsession We put our users first, always. Extreme Ownership We own everything we do, end-to-end. Simplicity We keep things simple, effective, and intuitive. Long-term Thinking We focus on sustainable, impactful decisions. Transparency We believe in open communication and collaboration. Role Overview: As a Site Reliability Engineer (SRE) at Groww, you will be responsible for ensuring our systems are highly available, performant, and secure. You will work closely with engineering and infrastructure teams to improve reliability, automate deployments, and manage mission-critical services that power our platform. Key Responsibilities: Monitor and troubleshoot issues related to system performance, availability, and security. Define and maintain SLIs, SLOs, and Error Budgets to improve system reliability. Use tools like Grafana to analyze and report on metrics and trace data. Participate in the on-call rotation for 24/7 support of production systems. Collaborate with developers to ensure scalability and reliability are built into new services. Roll out security and infrastructure features proactively. Manage automated deployments, version control, and release rollouts. Perform Root Cause Analysis (RCA) for incidents and implement long-term fixes. Optimize system performance, conduct capacity planning, and create recovery strategies. Identify and automate repetitive tasks to reduce toil. Leverage CI/CD tools such as Git, Jira, Jenkins to streamline development workflows. Requirements: 4 6 years of relevant experience in SRE, DevOps, or infrastructure engineering. Bachelor's or Master's degree in Computer Science or a related field. Strong background in Linux/Unix system administration and networking. Hands-on experience with cloud platforms like GCP or AWS. Proficiency in programming languages such as Python, Java, or Go. Experience with monitoring and alerting tools: Grafana, Prometheus, New Relic, etc. Familiarity with configuration management tools. Experience with Kubernetes, Docker, and container orchestration tools is a strong plus. Excellent problem-solving, communication, and team collaboration skills. Be a part of one of India s fastest-growing fintech startups. Build and scale systems that impact millions of users daily. Work with passionate, driven teammates who are redefining financial services. A culture that encourages continuous learning, ownership, and transparency. If you're ready to help shape the future of fintech infrastructure in India, Groww is the place for you. Let s build something extraordinary together. Qualification : Bachelor's or Master's degree in Computer Science or a related field

Senior SOC Analyst Location: Bangalore (Hybrid, work from office) Experience: 4 to 7 years Shifts: Rotational 24/7 shifts gotta keep the cyber world safe around the clock! About ColorTokens We re on a mission to help businesses stay secure and running smoothly, even when cyber threats hit hard. Our ColorTokens Xshield platform stops ransomware and malware from spreading sideways, so companies can keep their critical assets locked down and business uninterrupted. We bring unmatched visibility into traffic flows whether it s servers, IoT devices, or users helping teams isolate threats fast and respond smartly. Forrester named us a Leader in Microsegmentation (Q3 2024), and we protect global enterprises from costly cyber disasters. Our Culture If you re a self-starter who loves solving complex problems and making an impact, you ll fit right in. Work alongside passionate teammates who protect hospitals, cities, and even national defense. We value innovation, respect, and letting you own your work. What You ll Be Doing Lead as a senior SOC analyst, mentoring juniors and shaping SOC playbooks and processes. Dive deep into escalated incidents analyze, manage end-to-end, and nail root cause analysis. Monitor alerts and events across SIEM tools (Splunk, QRadar, Stellar Cyber, LogRhythm), firewalls, IDS/IPS, VPNs, and more. Hunt proactively for threats and vulnerabilities using threat intel feeds and frameworks like MITRE ATT&CK and Cyber Kill Chain. Perform forensic and malware analysis from logs to memory and disk images to track down attackers and gather evidence. Collaborate closely with SecOps, IT, Platform, and Engineering teams to creatively solve security challenges. Automate SOC workflows with PowerShell, regex, and APIs to level up efficiency. Lead detection tuning and gap analysis to sharpen SOC s ability to spot threats early and accurately. What You Bring 4+ years experience in cyber incident response, SOC operations, and investigations. Solid knowledge of SIEM platforms, network and endpoint security, malware analysis, and threat intel. Certifications like CISSP, GCIH, GSOC, OSCP, or GCIA (or working toward them). Strong communication skills you can explain complex security issues clearly to any audience. Integrity, professionalism, and eagle-eye attention to detail. Ability to work well under pressure and collaborate with diverse teams. Qualifications Bachelor s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Protect critical digital assets, learn cutting-edge cyber defense tech, and grow your career at a company recognized as a market leader. Plus, work with passionate people who genuinely care about making the world safer. Qualification : Bachelors degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

Performance Engineer Location: Bengaluru (Whitefield) Team: Product Engineering Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship products include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, and Manufacturing to harness data at scale. Recognized with multiple industry awards, including 2022 Technology Innovation Leader and 2024 Microsoft Energy & Resources Partner of the Year, we lead the way in innovative industrial solutions. Our Values Impact: Deliver meaningful outcomes with focus and purpose. Ownership: Take initiative, embrace responsibility, and collaborate inclusively. Relentless: Innovate persistently, learn from challenges, and improve continuously. Role & Responsibilities Design, develop, and execute performance and load tests to ensure system scalability, stability, and reliability of Cognite SaaS products. Identify performance bottlenecks and provide actionable insights for improvement. Build and maintain testing frameworks, scripts, and tools to support performance testing initiatives. Collaborate closely with engineering teams to align testing strategies with system architecture. Monitor production system performance and assist in root cause analysis of performance issues. Share performance optimization best practices via documentation, training, and team discussions. Qualifications Bachelor s or Master s degree in Computer Science, IT, or related fields. 3-5 years of experience in performance testing and engineering, preferably in SaaS environments. Proficiency with performance testing tools such as JMeter, Gatling, LoadRunner, BlazeMeter, or equivalents. Strong understanding of CI/CD pipelines and container technologies like Kubernetes and Docker. Solid programming skills in Java, Python, or similar languages. Experience with databases like PostgreSQL. Familiarity with performance monitoring and analysis tools such as Grafana and Prometheus. Preferred Skills Agile methodology experience and working in globally distributed teams. Expertise testing large-scale systems and handling high-volume data loads. Knowledge of React and JSON for test data creation and API performance testing. Diverse global community with 70+ nationalities and strong DEI focus. Modern, vibrant office in Whitefield, Bengaluru with hybrid work culture. Flat organizational structure with direct access to leadership and minimal bureaucracy. Collaborate with world-class talent on ambitious and impactful industrial tech projects. Engage with the wider Cognite community through HUB conversations and partnerships. Make an Impact Join Cognite to help build scalable, high-performing SaaS solutions that empower industrial enterprises globally. We welcome candidates from all backgrounds to apply. Qualification : Bachelors or Masters degree in Computer Science, IT, or related fields.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Operations Analyst Location: Bengaluru, India Company: ShopUp About ShopUp ShopUp is Bangladesh s leading full-stack B2B commerce platform for small businesses. With a mission to empower underserved retailers through technology, logistics, and financial services, ShopUp builds end-to-end infrastructure to solve core supply chain problems. Our India-based tech and data teams play a critical role in scaling intelligent, data-driven solutions across our platform. Role Overview We are looking for a performance-driven Operations Analyst to join our Bengaluru team. The ideal candidate will have a strong foundation in data analytics, a clear understanding of B2B commerce and logistics models, and the ability to drive cross-functional collaboration using insights derived from operational metrics. Key Responsibilities Analyze end-to-end operational data to identify bottlenecks, inefficiencies, and opportunities for optimization. Define and monitor operational KPIs; create dashboards that track performance across functions and geographies. Collaborate closely with finance, business, and tech/product teams to align operations with strategic business goals. Quantify the financial impact of inefficiencies and support data-driven decision-making for process improvements. Partner with product and operations teams to develop and refine SOPs to streamline workflows. Support the execution and tracking of operational enhancement projects through data and insights. Prepare regular performance dashboards and reports for senior leadership and key stakeholders. Qualifications Education: Bachelor s degree in Engineering, Data Science, Economics, or a related field. Experience: 3 5 years of relevant experience in operations, logistics, or business analysis, preferably in a B2B commerce or supply chain-focused organization. Key Skills Strong data analysis and problem-solving skills; ability to perform root cause analysis (RCA) and recommend actionable solutions. Proficiency in SQL (MS SQL, PostgreSQL, or MongoDB) for advanced queries and data extraction. Expertise in Excel/Google Sheets with experience in complex data modeling. Experience with BI and dashboarding tools (e.g., Power BI, Tableau, Looker Studio). Working knowledge of Python, R, or Go for data manipulation is a plus. Familiarity with ERP/CRM workflows and systems. Experience with project management tools (e.g., JIRA, Trello, Asana). Strong interpersonal and communication skills, with an ability to work cross-functionally and present insights to non-technical stakeholders. Be part of a fast-growing tech-first company solving real-world problems in emerging markets. Work alongside a talented and mission-driven team across India and Bangladesh. Enjoy a collaborative work culture with autonomy, growth opportunities, and continuous learning.

Manager - EHS (Environment, Health, and Safety) Location: Bangalore Experience: 7-10 years of experience, preferably in the Pharma Industry Industry: Pharmaceutical Education Qualification: Bachelor s/Master s Degree in Engineering, Health, Industrial Management, Science, Environmental Science, or related field. Certifications Required: OSHA, EHS, CPR, CSP, ASP, CIH, HAZWOPER. Fire Department Certification may be preferred. Role Overview We are looking for a skilled and experienced Manager - EHS to join our pharmaceutical company in Bangalore. The role requires a strong understanding of safety and environmental regulations and a proactive approach to managing health, safety, and environmental risks in the workplace. The Manager - EHS will oversee the development, implementation, and management of EHS programs, ensuring compliance with local, state, and central regulations and company policies. Key Responsibilities EHS Program Development & Implementation: Develop and implement safety and environmental programs that create and maintain a safe work environment for employees. Safety Inspections & Audits: Conduct regular safety inspections and audits to ensure compliance with EHS regulations. Investigate accidents/incidents and develop corrective actions to prevent future occurrences. Risk Assessments: Perform risk assessments for new processes, equipment, and materials. Implement measures to mitigate identified risks and ensure the safety of all employees. Employee Safety Training: Conduct regular training for employees on safety procedures, emergency response, and EHS best practices. Regulatory Compliance: Oversee activities related to permits, environmental regulations, and compliance with safety standards. Ensure documentation is up-to-date and regulatory filings are completed accurately. Documentation & Reporting: Maintain and update safety data sheets, compliance records, and incident reports. Prepare and present EHS performance reports to management and stakeholders. Incident & Emergency Response Management: Ensure the development and maintenance of emergency response plans. Conduct regular emergency drills and training sessions to ensure readiness. Vendor & Contractor Compliance: Ensure that vendors and contractors adhere to EHS standards and company policies. Health & Wellness Programs: Develop and implement health and wellness initiatives that promote physical and mental well-being for employees. Continuous Improvement: Monitor compliance with safety standards and enforce safety regulations. Promote initiatives for continuous improvement in safety practices and performance. Insurance & Claims Management: Coordinate with insurance providers for claims management and risk assessments related to employee safety and workplace hazards. Skills & Qualifications EHS Knowledge: In-depth knowledge of EHS regulations and best practices as mandated by local, state, and central regulatory bodies. Analytical & Problem-solving Skills: Strong ability to analyze data, identify issues, and develop solutions to improve safety and environmental practices. Communication Skills: Excellent written and verbal communication skills to effectively report, train, and communicate with employees and management. Software Proficiency: Proficient in Microsoft Office and EHS management software to track, report, and monitor EHS metrics and documentation. Team Player & Independent Worker: Ability to work independently and as part of a team to achieve EHS objectives. Industry Knowledge: Experience evaluating work procedures and processes to align with industry standards and best practices. Travel Requirements: Willingness and ability to travel extensively for inspections, audits, and compliance checks. This is a fantastic opportunity to work with a leading pharmaceutical company where you will have the chance to make a significant impact on employee safety and environmental compliance. You will work in a dynamic, fast-paced environment, focusing on developing and implementing strategies that drive safety, health, and environmental initiatives across the organization. Qualification : Bachelors/Masters Degree in Engineering, Health, Industrial Management, Science, Environmental Science, or related field.

Job Title: Lead Systems Software Engineer Location: Bengaluru, Karnataka, India (On-Site) Team Overview: Join our Application Security team at Cloud Software Group, where we focus on protecting web applications and services from security threats. As a part of this passionate team, you will engage in application layer attack protection, threat intelligence, and the mitigation of OWASP attacks. We are highly focused on emerging security trends and delivering cutting-edge solutions to defend against advanced cyber threats. Job Description: As a Lead Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to safeguard web applications and services. This role involves identifying security threats, performing security assessments, and collaborating with cross-functional teams to ensure security best practices are followed throughout the development lifecycle. Key Responsibilities: WAF Implementation & Maintenance: Implement and maintain Web Application Firewalls (WAFs) to protect web applications and services from security threats, including bot attacks. Security Policies & Rules: Develop and manage security policies and rules for WAFs to ensure the prevention of OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and other security incidents. Security Assessments & Penetration Testing: Conduct security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation measures. Collaboration: Work closely with other security teams and developers to ensure security best practices are integrated into the design, development, and maintenance of web applications and bot management systems. Emerging Threats Awareness: Stay informed on the latest security threats, technologies, and best practices to continually improve the security posture and protect against evolving threats for WAF and API. Incident Response: Participate in incident response and investigations as needed to identify the root cause of security incidents and implement corrective actions to prevent recurrence. Continuous Improvement: Lead initiatives to improve processes, systems, or products to enhance job area performance. Address complex security problems by considering multiple issues across various specialties. Qualifications: Education: Bachelor s (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent work experience. Experience: 9-11 years of experience in network protocols (TCP, UDP, HTTP, DNS, SSL/TLS) and web application security, with a focus on WAFs and bot mitigation. Technical Expertise: Experience with industry-leading WAFs such as Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Proficiency in C, C++, and scripting languages like Python and Perl. Analytical Skills: Strong problem-solving abilities with a demonstrated capacity to identify and respond to security threats quickly. Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across teams and with stakeholders. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Our suite of cloud-based products powers productivity and collaboration, enabling real work to get done from anywhere. We value passion for technology, risk-taking, and innovation. If you re ready to be part of a company on the brink of transformative growth, now is the perfect time to join us. We are committed to Equal Employment Opportunity (EEO) and compliance with all applicable laws, ensuring a diverse and inclusive workplace for all. This position is ideal for individuals passionate about cybersecurity and looking to be at the forefront of web application protection and security innovations. Qualification : Bachelors (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent work experience.

Job Title: Senior Systems Software Engineer Location: Bengaluru, Karnataka, India Team Overview: Join a team of Application Security experts at Cloud Software Group, where we focus on securing web applications and services. Our team is passionate about application layer attacks, protection mechanisms, threat intelligence, and protecting against OWASP threats. We re constantly evolving, staying at the forefront of emerging security trends. Job Description: As a Senior Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to secure web applications and services from potential threats, including bot attacks. This role involves ensuring the effective operation of WAFs to prevent common vulnerabilities and unauthorized access, conducting security assessments, and collaborating with other security and development teams to enhance the security posture of our web applications. Key Responsibilities: WAF Implementation & Maintenance: Implement, configure, and maintain Web Application Firewalls (WAFs) to protect against security threats like OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and bot attacks. Security Policy & Rule Development: Develop and manage security policies and rules for WAFs to enhance their effectiveness in preventing security incidents. Penetration Testing & Security Assessments: Perform security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation actions. Collaboration: Work closely with other security teams, developers, and stakeholders to ensure security best practices are followed in the design, development, and deployment of features for web applications and bot management. Stay Updated on Security Trends: Keep informed about emerging security threats and technologies, continually improving security mechanisms to safeguard against new threats for WAF and API. Incident Response: Participate in incident response and investigations to understand the root cause of security breaches and implement corrective actions to prevent future incidents. Process Improvement: Lead initiatives for improving processes, systems, and products to optimize the performance and effectiveness of security measures. Qualifications: Education: Bachelor's (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent professional experience. Experience: At least 5 years of experience working with network protocols like TCP, UDP, HTTP, DNS, SSL/TLS, and web application security, particularly in WAF and bot mitigation. Technical Skills: Proficiency with industry-leading WAF solutions like Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Experience in programming languages such as C, C++, and scripting languages like Python or Perl. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify, assess, and mitigate security threats quickly. Communication & Collaboration: Excellent communication skills, with the ability to effectively collaborate with stakeholders across teams. About Us: Cloud Software Group is one of the world s largest providers of cloud solutions, empowering more than 100 million users globally. At Cloud Software Group, we re building the future of work, enabling people to get things done from anywhere. Our team thrives on passion for technology, embracing the courage to take risks and innovate. We re on the brink of another significant leap in technology evolution and we need experts like you to help us get there. If you're passionate about cybersecurity and eager to drive innovations, this is the perfect time to join us and be part of something transformative. Qualification : Bachelor's (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent professional experience.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!