Saas Jobs in Indore

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Job Title: Senior Full Stack Developer Location: Indore, India (Onsite) Experience: 4+ Years | Full-Time About AI Trillion AI Trillion is a cutting-edge SaaS company revolutionizing marketing automation and eCommerce technology. We deliver advanced solutions combining AI-driven personalization, customer engagement, and data analytics to help online businesses grow. Join us to build scalable, innovative software that impacts global customers. Role Overview We are seeking a Senior Full Stack Developer with strong expertise in PHP and JavaScript ecosystems to drive development across our SaaS platform. The ideal candidate will have experience in backend and frontend technologies, REST API design, microservices architecture, and cloud-based serverless frameworks. Key Responsibilities Develop and maintain scalable web applications using PHP and Node.js frameworks (Zend, CodeIgniter, Express, Loopback). Design and build robust RESTful APIs and microservices aligned with business domains. Collaborate with frontend developers on AngularJS, React, or similar JavaScript frameworks to deliver seamless user experiences. Implement authentication protocols and ensure secure API integration. Utilize version control systems like Git for code management and collaboration. Work with cloud technologies including AWS Lambda, Serverless Framework, API Gateway, and messaging services (SQS, SNS). Ensure resilient, fault-tolerant system design using best practices for failure recovery and self-healing architecture. Participate in automation and load testing to optimize performance and reliability. Required Skills & Experience Minimum 4+ years of professional experience in full-stack software development. Proficient with PHP MVC frameworks such as Zend Framework or Laravel. Hands-on experience with Node.js, Express, and optionally Loopback. Strong frontend skills with AngularJS, React, or similar JavaScript frameworks. Solid understanding of REST APIs, authentication protocols, and microservices architecture. Experience with Git version control system (mandatory). Familiarity with cloud/serverless platforms such as AWS Lambda and Serverless Framework is a plus. Knowledge of databases like MySQL and optionally MongoDB. Ability to write clean, maintainable, and testable code. Strong problem-solving skills and a proactive approach to software architecture and design. Opportunity to make a direct impact on a fast-growing SaaS platform and shape its technology. Continuous learning and professional development programs. A collaborative, inclusive, and innovation-driven workplace culture. Regular team-building events and activities to foster camaraderie. Work in a cutting-edge tech environment with exposure to cloud and serverless architectures. Apply Now If you re a passionate developer excited to work with modern tech stacks and scalable SaaS solutions, join AI Trillion and be part of our mission to redefine eCommerce marketing automation.

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Job Title: Head Enterprise Sales Location: Indore, Madhya Pradesh (Onsite) Company: AI Trillion Company Overview: AI Trillion is a fast-growing SaaS-based marketing automation platform that empowers eCommerce businesses with advanced tools in customer engagement, personalization, email marketing, and data analytics. We re on a mission to transform how online brands connect with their customers through automation, AI, and intelligent insights. As we scale globally, we are looking for a driven and strategic Enterprise Sales Leader to join our leadership team. Role Summary: We are seeking a seasoned Head of Enterprise Sales to spearhead our B2B sales operations and lead a high-performing team targeting enterprise clients across global markets. This leadership role will focus on revenue growth, strategic partnerships, and market expansion in the SaaS ecosystem. The ideal candidate brings deep enterprise sales experience, a data-driven mindset, and the ability to align our technology offerings with enterprise-level business needs. Key Responsibilities: Sales Leadership & Team Management Lead, coach, and expand a results-oriented enterprise sales team. Define team goals, create scalable sales processes, and promote a performance-driven culture. Conduct regular performance reviews and implement coaching strategies to improve outcomes. Strategic Sales Planning Develop and implement go-to-market strategies aligned with revenue goals and market trends. Collaborate with the executive team to ensure synergy between sales, product, and customer success initiatives. Identify new opportunities in international markets to drive business growth. Enterprise Client Engagement Build and maintain long-term relationships with key enterprise clients and decision-makers. Act as a trusted advisor to customers, understanding their pain points and offering customized SaaS solutions. Drive value-based selling and customer success through consultative engagement. Sales Forecasting & Reporting Lead accurate sales forecasting, pipeline management, and KPI tracking. Analyze sales data to uncover insights and drive data-backed decisions. Present regular performance reports to the leadership team with action-oriented recommendations. Cross-functional Collaboration Partner with Product, Marketing, and Customer Success to ensure a seamless customer journey. Relay client feedback to product teams for continuous innovation and feature enhancement. Required Qualifications: Experience: 8+ years in enterprise SaaS sales, with at least 3 years in a senior leadership or team management role. Proven success in building and scaling B2B sales teams with global reach. Domain Expertise: Strong understanding of SaaS sales cycles, pricing models, CRM systems, and B2B decision-making structures. Experience selling to mid-market and enterprise-level organizations in eCommerce, retail, or tech sectors. Leadership & Communication: Visionary leader with excellent interpersonal, negotiation, and communication skills. Ability to lead cross-functional teams and align diverse stakeholders toward shared goals. Education: Bachelor s degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory. What s in It for You: Attractive base salary + uncapped commission and performance-based incentives. High-impact role with a direct line to C-suite decisions and strategy. Professional growth opportunities and access to ongoing leadership training. A collaborative, inclusive, and innovation-driven work culture. Team outings, events, and recognition programs to celebrate success together. If you re an ambitious sales leader passionate about driving enterprise SaaS sales, building relationships at the highest level, and scaling teams globally this is your opportunity to lead from the front. Apply now and join AI Trillion s journey of transforming eCommerce with smart technology. Qualification : Bachelors degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory.

Job Title: Commercial Sales Manager North America Market Location: Indore, India (Work from Office) Job Type: Full-Time | Onsite | B2B Sales | International Market About the Role: Key Responsibilities: Sales Strategy & Execution Develop and implement a robust, data-driven sales strategy for North America to exceed revenue targets. Monitor market trends and competitor landscape to identify new business opportunities and emerging segments. Team Leadership Build, mentor, and lead a dynamic international B2B sales team with a focus on continuous performance improvement. Provide coaching, performance feedback, and professional development to sales staff. Client Relationship Management Foster and maintain long-term relationships with key clients across the U.S. and Canada. Understand client business needs to recommend tailored solutions that drive value and retention. Sales Operations & Reporting Use CRM tools (e.g., Salesforce, HubSpot) to track pipeline activity, performance metrics, and customer engagement. Provide accurate sales forecasts and periodic reports to the senior leadership team. Cross-Functional Collaboration Work closely with marketing, product, and customer success teams to align on go-to-market plans. Coordinate with product development and support teams to ensure seamless client onboarding and post-sale satisfaction. Business Development & Industry Engagement Represent the company at trade shows, industry conferences, and virtual networking events across North America. Conduct market research to identify untapped verticals and partnership opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, or a related field. MBA is a plus. 5+ years of B2B sales experience, preferably in SaaS or tech-enabled services, with at least 2 years managing North American clients. Demonstrated success in building and leading international sales teams and exceeding growth targets. Exceptional leadership, communication, and negotiation skills. Proficiency in CRM platforms and tools like Microsoft Office, Excel, or Google Workspace. Strong analytical skills with the ability to interpret sales performance data. Willingness to travel internationally, if required. What We Offer: Competitive salary + performance-based incentives. High-visibility role with direct impact on international growth. Opportunity to work closely with the executive leadership team. Fast-paced, collaborative, and learning-driven work environment. Access to professional development, training, and global exposure. If you're a commercial sales leader ready to take charge of global growth and make a real impact in the North American B2B market, we want to hear from you. Apply Now to join our journey of global expansion and innovation. Qualification : Bachelors degree in Business, Marketing, or a related field. MBA is a plus.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Job Title: Shopify Web Developer Location: Indore, India (Onsite) Experience: 2+ Years | Full-Time About the Role We are looking for a skilled Shopify Web Developer with strong expertise in Shopify theme development and customization. You will work closely with our in-house design team to build and optimize eCommerce websites, ensuring seamless user experiences and adherence to industry best practices. Key Responsibilities Act as the Shopify expert, managing all aspects of Shopify platform development and customization. Collaborate effectively with designers to implement front-end and back-end solutions. Customize and create Shopify themes tailored to client needs using the Liquid programming language. Modify existing Shopify templates and develop new themes from scratch. Ensure responsive design implementation across all devices using HTML5, CSS3, JavaScript/jQuery, and Bootstrap. Manage project timelines and communicate progress clearly to stakeholders. Proactively suggest improvements aligned with the latest eCommerce industry standards and trends. Desired Skills & Qualifications Minimum 2 years of hands-on experience with Shopify theme installation, customization, and development. Strong proficiency in Liquid, Shopify s templating language. Solid understanding of HTML5, CSS3, JavaScript/jQuery, Bootstrap, and responsive web design principles. Ability to work independently and collaboratively within a team environment. Excellent communication and time management skills. Self-motivated with a proactive approach to problem-solving and innovation. Immediate joiners preferred. Work on exciting eCommerce projects with a growing SaaS company. Collaborate with a talented and creative team. Opportunity to grow your skills in Shopify and web development technologies. Supportive and inclusive company culture. Apply Today If you are passionate about Shopify development and ready to contribute to dynamic eCommerce solutions, apply now to join our team in Indore!

Job Title: Accountant Location: Indore, Madhya Pradesh (Onsite) Experience: Minimum 2+ Years | Full-Time About the Role AiTrillion is seeking a detail-oriented and proactive Accountant to join our finance team. This role focuses on payroll tax research, planning, and preparation, while ensuring compliance with federal, state, and local tax regulations. You will act as a vital liaison between the company, clients, government agencies, and CPA auditors, providing accurate tax and accounting data and delivering excellent customer service. Key Responsibilities Prepare and review complex payroll tax filings, ensuring accuracy and compliance with federal, state, and local laws. Conduct and manage payroll tax audits, negotiate settlements, and resolve tax-related issues effectively. Collaborate with clients to review tax information and clarify queries, ensuring comprehensive understanding. Deliver exceptional customer service to both external clients and internal support teams. Provide tax and accounting guidance and support to internal teams, anticipating and resolving tax challenges. Ensure timely and accurate disbursement of direct deposits and management of ACH files. Account for and reconcile tax escrow, trust funds, and direct deposits with precision. Review and approve tax documentation for new clients or conversions. Perform monthly operational and financial analyses to support business goals. Stay updated on changes in payroll tax laws and regulations to maintain compliance. Manage billing and accounts receivable efficiently. Qualifications & Skills Minimum 2 years of experience in payroll tax preparation and accounting roles. Strong working knowledge of payroll tax codes, regulations, and tax planning. Proven ability to conduct tax due diligence and manage audits. Exceptional analytical, organizational, and project management skills. Excellent written and verbal communication skills. Ability to handle multiple priorities and manage client relationships effectively. High level of customer service orientation and problem-solving skills. Proficient with Microsoft Excel and accounting software. Bachelor s degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus. Flexible team player capable of thriving in a fast-paced, evolving environment. Willingness to work overtime as needed. Be part of a dynamic company transforming eCommerce marketing automation. Work in a collaborative environment focused on growth and innovation. Opportunities for professional development and continuous learning. Make a direct impact through your expertise in tax and accounting functions. Apply Now If you are a skilled accountant with a passion for tax compliance and client service, join AiTrillion s finance team and contribute to our fast-growing SaaS business. Qualification : Bachelors degree in Accounting, Finance, or Business-related field preferred; CPA or MBA is a plus.

Technical Content Writer Location: Indore, India (Onsite) Company: AiTrillion About AiTrillion AiTrillion is a fast-growing SaaS company revolutionizing the ecommerce marketing automation space. Our innovative platform combines AI-powered personalization, customer engagement, and advanced analytics to empower online businesses globally. We re seeking a skilled Technical Content Writer to join our creative marketing team and help communicate complex technical ideas clearly and compellingly. Position Overview As a Technical Content Writer at AiTrillion, you will craft high-quality, SEO-optimized technical content that educates, informs, and engages our target audience. You ll collaborate closely with product, engineering, and marketing teams to produce a wide variety of content formats, including knowledge base articles, product documentation, case studies, and video scripts. Your work will support our global growth by enhancing customer understanding and driving organic traffic. Key Responsibilities Create and maintain comprehensive technical content such as product documentation, tutorials, knowledge base articles, video scripts, and case studies. Conduct in-depth research on industry trends, emerging technologies, and competitor solutions to inform content strategy and maintain relevance. Translate complex technical concepts and SaaS product features into clear, user-friendly content that resonates with diverse audiences. Interview subject matter experts and customers to gather insights and real-world examples for content development. Optimize all content for SEO, incorporating keywords strategically to improve search engine rankings and increase website traffic. Stay current with the latest content marketing, SEO techniques, and digital marketing trends to continually enhance content effectiveness. Manage multiple writing projects independently while adhering to deadlines in a fast-paced environment. Qualifications Bachelor s degree in English, Journalism, Communications, Computer Science, or related fields. Proven experience writing technical content for SaaS products or software technologies. Exceptional writing, editing, and proofreading skills, with the ability to communicate complex ideas simply and clearly. Strong understanding of SEO best practices and experience optimizing content for search engines. Proficiency in content management systems (CMS) like WordPress, and collaboration tools such as Google Docs and Slack. Excellent research skills with a strong attention to detail and commitment to accuracy. Self-motivated, able to multitask, and work effectively in a fast-paced, collaborative team environment. Passion for technology and eagerness to stay updated on industry advancements. Work at the forefront of SaaS marketing automation innovation. Collaborate with talented teams passionate about technology and customer success. Opportunities for career growth and continuous learning. Dynamic, inclusive, and supportive workplace culture. Apply now and join AiTrillion s journey to deliver cutting-edge SaaS solutions worldwide! Qualification : Bachelors degree in English, Journalism, Communications, Computer Science, or related fields.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company providing enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we prioritize efficiency, using cutting-edge technologies to deliver high-quality solutions at speed. We specialize in leveraging Gen AI, AI/ML, and Blockchain to help traditional businesses undergo their next stage of digital transformation. Our highly skilled team excels in web & enterprise development, mobile applications, QA, and DevOps. Our top-tier clients, such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, rely on us to enhance their digital capabilities and drive disruptive innovations. At Systango, we make the impossible possible literally. Job Highlights: Lead and guide projects through all phases, including requirements gathering, scoping, planning, influencing, development, QA, bug fixing, deployment, and metrics tracking. Champion Agile Scrum methodology to deliver projects efficiently. Certified Scrum Master or Agile certification preferred. Bachelor's degree in Computer Science, Engineering, or a related technical field. Required Experience: 7-8 years of experience, preferably in a services-based company, managing 4-5 projects concurrently. Job Description: Take a hands-on approach in managing the delivery of critical business initiatives, overseeing all aspects of project management such as planning, requirements definition, risk management, communication, and execution. Develop innovative solutions to address project obstacles, resolving issues and constraints through consensus and effective judgment. Manage multiple stakeholders, coordinate cross-functional teams, and ensure customer deliverables are met. Make delivery decisions, balance tactical goals with long-term strategy, and ensure successful project outcomes. Guide projects through all phases, from requirements gathering and scoping to planning, development, QA, bug fixes, deployment, and metrics tracking. Lead and facilitate discussions, decision-making processes, and conflict resolution across teams. Assist teams in adopting the Agile Manifesto and driving continuous improvement in Agile execution. Ensure timely product delivery within an Agile framework, focusing on continuous process enhancement. Coordinate across cross-functional teams, identifying and mitigating dependencies and risks early on. Develop risk impact matrices and implement risk mitigation strategies for high-priority issues. Provide weekly sprint health status reports to higher management. Manage third-party integrations and commitment closures, participating in user and product research exercises and workshops. Prepare business models, flowcharts, and diagrams to communicate project requirements. Track progress and performance using relevant tools. Key Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 7-8 years of experience in project management, with a focus on managing multiple projects in parallel. Experience working on startup products in B2B, B2C, or SaaS domains. At least 3 years of technical program management experience, with a track record of managing projects across cross-functional teams. Strong experience with Agile Scrum methodology and facilitating its adoption across teams. Excellent communication skills, with the ability to manage stakeholder expectations and lead cross-functional teams. Certified Scrum Master or Agile certification is a plus. What You'll Gain: A dynamic work environment that fosters continuous learning and growth. Opportunities to work with industry leaders and cutting-edge technologies. Exposure to large-scale, high-impact projects with global clients. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field.

ReactJS Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance web applications using React.js. Build reusable UI components and ensure efficient rendering for optimal performance. Ensure cross-browser compatibility and mobile responsiveness of applications. Collaborate with backend developers, UI/UX designers, and other team members to create cohesive solutions. Implement state management using Context API, Redux, Recoil, or Zustand for better app flow. Optimize applications for speed, performance, and responsiveness. Debug and troubleshoot front-end issues and performance bottlenecks. Write clean, maintainable, and modular JavaScript/TypeScript code for maintainable applications. Skills Required: Strong proficiency in React.js, JavaScript (ES6+), and TypeScript. Deep understanding of React Hooks, Functional Components, and Lifecycle Methods. Proficiency in front-end development web programming languages such as HTML, CSS, JQuery, and JavaScript. Experience with State Management (Redux, Context API, Recoil, or Zustand). Knowledge of HTML5, CSS3, and pre-processors like SASS or Tailwind CSS. Strong grasp of Unit Testing with tools like Jest, React Testing Library, or Enzyme. Join our innovative team and contribute to the development of cutting-edge web applications using React.js! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Job Title: Digital Marketing Manager Location: Indore Qualification: Bachelor s Degree in Marketing, Business Administration, or a related field Experience: 2-4 years, preferably in financial services or stock broking industry Job Summary: We are seeking a skilled Digital Marketing Manager to lead our online marketing efforts, focusing on lead generation, brand awareness, and customer engagement. The ideal candidate will have hands-on experience in SEO, SEM, social media, email marketing, and paid campaigns within the financial services or stock broking domain. Key Responsibilities: Campaign Management: Plan and execute multi-channel digital marketing strategies including SEO, SEM, email marketing, display ads, and social media campaigns. Manage paid advertising campaigns across platforms such as Google Ads, Facebook, LinkedIn, Twitter, and more. Perform keyword research and optimize website content for improved search rankings and visibility. Content Creation & Strategy: Collaborate with content creators and designers to develop engaging materials for blogs, landing pages, newsletters, and social media. Create and manage a content calendar aligned with stock market events, trading seasons, and product launches. Social Media Management: Grow and maintain the company s social media presence across multiple channels. Tailor and curate content for diverse audiences including retail investors, HNIs, and traders. Engage with the online community by responding to inquiries and building brand loyalty. Lead Generation & Nurturing: Implement and optimize lead generation campaigns through paid ads, SEO, and content marketing. Improve landing pages and lead forms to maximize conversion rates. Coordinate with sales teams to ensure efficient lead handoff and nurturing. Analytics & Reporting: Track, analyze, and report on marketing campaign performance using tools like Google Analytics, SEMrush, Google Ads, etc. Monitor KPIs including website traffic, conversion rates, cost-per-lead (CPL), and return on ad spend (ROAS). Use data-driven insights to optimize campaigns and guide future strategies. SEO & SEM: Conduct ongoing keyword research and SEO optimization to enhance organic traffic. Manage PPC campaigns and perform A/B testing for improved ROI. Email Marketing: Plan and execute targeted email campaigns for new and existing clients. Segment mailing lists based on customer behavior and preferences. Market Research: Stay updated on digital marketing trends, competitor activity, and emerging technologies. Conduct market analysis to identify new opportunities and client needs. Key Performance Indicators (KPIs): Increase in website traffic and user engagement (sessions, bounce rate, time on site). Growth in social media followers and engagement rates. Improved search engine rankings for key stock broking terms. Number and quality of leads generated monthly and conversion rates. Cost-per-lead (CPL) and ROI for paid campaigns. Email campaign open and click-through rates (CTR). Required Skills: Proficient in Google Ads, Google Analytics, SEMrush, Hootsuite, and similar marketing platforms. Strong knowledge of SEO, SEM, PPC, social media, and content marketing best practices. Excellent analytical skills with the ability to interpret and act on data. Strong written and verbal communication skills. Basic understanding of HTML/CSS is a plus. Qualification : Bachelors Degree in Marketing, Business Administration, or a related field

Position: Senior Manager QA Job Category: Technical Department: QA Location: Indore, Madhya Pradesh Experience: 15+ years Employment Type: Full-Time, Permanent About the Role: Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 and ET Growth Champion, is hiring a Senior Manager QA to ensure our software and systems meet the highest standards of quality and reliability. The role focuses on delivering top-notch software products aligned with customer expectations, regulatory standards, and business objectives. Key Responsibilities: Prepare a strategy for quality product delivery. Strategize, plan, design, prepare, review, execute, monitor, and control Functional Test (positive and negative), Database Test, Regression Test, Smoke Test, Sanity Test, Performance Test (Load and Stress), UI Responsive test. Strategize, plan, design, write scripts, execute, monitor, and control automation of regression and performance tests. Plan, execute, monitor, and control defects/bugs management reporting and driving closure. Validate and reproduce production support bugs/incidents. Conduct Incident Trend Analysis, perform RCA, figure out the scope of improvements, decide actionable items, and drive implementation and closure of actionable items. Education & Experience: BE/BTech, ME/MTech (Computer Science), or MCA preferred. 15+ years in software testing (manual & automation) with 5+ years in managing testing projects. Prior experience as QA Manager or Test Architect. Expertise in SDLC, STLC, Agile processes, and performance testing. Proficient in test planning, execution, and various testing types (functional, regression, security, performance, etc.) Skilled in automation and incident trend analysis (RCA). Experience leading teams of 20+ members. Skills & Competencies: Expertise in Data-driven and Keyword-driven Testing Frameworks. Proficient in cross-browser and parallel testing with Selenium WebDriver, Cucumber, Selenium Grid, and similar tools. Strong multitasking abilities and adherence to strict deadlines. Knowledge of Mobility Testing, BDD frameworks, and CI/CD pipelines (preferred). Tools: Selenium, AutoIT, UFT, LoadRunner, JMeter, JIRA, MS Office, Git. Languages: Core Java. Technologies: HTML, XML, VB Script. Databases: MS Access, SQL Server, Oracle, MySQL, MongoDB. Operating Systems: Windows, Ubuntu, Mac OS. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you're a seasoned QA professional with extensive experience in leading quality assurance initiatives, we invite you to apply and be part of our dynamic team! Qualification : BE/BTech, ME/MTech (Computer Science), or MCA preferred.