Saas Platform Jobs in Hyderabad

AI Solution Architect Full-Time | Hyderabad, India Department: Engineering Experience: 10+ years in AI/ML Location: On-site | Hyderabad, Telangana Salary: Competitive, based on experience About the Role We are looking for an experienced and visionary AI Solutions Architect to design, build, and scale advanced AI/ML solutions as part of our cutting-edge ZL Platform. This role requires deep technical expertise in machine learning, large language models (LLMs), model deployment, and a strong understanding of customer-driven product development. You'll collaborate with cross-functional teams Engineering, Product, Sales to translate business needs into impactful AI systems. Key Responsibilities Architect and lead the development of scalable AI/ML solutions integrated with the ZL Platform. Partner with Engineering, Product, and Sales teams to deliver PoC (proof of concept) demos and ensure successful customer adoption. Take ownership of AI and machine learning components, ensuring high quality, maintainability, and performance. Collaborate directly with customers and stakeholders to understand business problems and deliver technically sound solutions. Stay current with AI research and industry trends including model quantization, transformers, and vector databases and integrate advancements into platform architecture. Fine-tune and deploy LLMs (Large Language Models) using frameworks like PyTorch and Hugging Face Transformers. Provide mentorship to engineering teams and contribute to a culture of technical excellence and innovation. Optimize models for deployment in real-world environments with a focus on latency, scalability, and resource efficiency. Translate business problems into AI opportunities and present solutions to internal and external stakeholders. Preferred Skills & Expertise Strong background in deep learning, natural language processing (NLP), and LLMs. Experience with PyTorch, transformers, and AI model quantization and deployment. Production-level experience in deploying ML models in enterprise SaaS environments. Working knowledge of vector databases and semantic search optimization. Proven experience in PoC development, technical solution design, and delivering enterprise AI solutions. Familiarity with cloud platforms (e.g., Azure AI, AWS, GCP) for model hosting and orchestration. Qualitative Expectations Strong ownership mindset you own problems end-to-end and proactively fill knowledge gaps to deliver solutions. Thrive in fast-paced, evolving environments with loosely defined problems and multiple priorities. Excellent communicator with the ability to present technical concepts to both technical and non-technical audiences. Passionate about learning and sharing findings with peers; an enthusiastic self-starter and collaborator. Strong track record of innovation and continuous improvement. Education & Experience Master s or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline. 10+ years of professional experience in AI/ML, with hands-on experience designing, deploying, and scaling machine learning systems in production. Work at the forefront of enterprise AI and LLM innovation. Collaborate with world-class engineering, research, and product teams. Contribute to the development of AI products used by global enterprises. Competitive compensation and professional growth opportunities. Apply now to join us as an AI Solution Architect in Hyderabad. Qualification : Masters or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline.

Senior Engineer SaaS | Hyderabad, India Department: Engineering Employment Type: Full-Time Experience: 3+ Years Location: Hyderabad (On-site/Hybrid) Job Overview We are looking for a skilled Senior SaaS Engineer to join our dynamic engineering team in Hyderabad. In this role, you will be instrumental in transitioning ZL Tech s flagship products to a highly scalable, reliable, and performant SaaS platform. You will design and develop cloud-native microservices and work collaboratively across global teams to deliver high-quality software solutions. Key Responsibilities Collaborate with geographically distributed engineering teams to migrate and enhance applications into scalable, reliable, and high-performance SaaS architecture. Lead the transition from monolithic systems to microservices architecture ensuring modularity and scalability. Work closely with product managers, architects, and cross-functional teams to gather requirements and translate them into robust technical solutions. Develop and maintain RESTful APIs to support scalable service integrations. Build, deploy, and maintain containerized applications using Kubernetes and related container technologies. Implement and improve DevOps practices including CI/CD pipelines for faster and reliable software delivery. Operate effectively in a fast-paced environment while delivering quality code on schedule. Required Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or related engineering discipline. Minimum of 3 years hands-on experience building large-scale distributed systems with a focus on scalability and reliability. At least 2 years of professional experience with Kubernetes and container orchestration platforms. Proven experience in cloud-native application development, preferably on platforms such as AWS, Azure, or GCP. Strong expertise in designing and building REST APIs for SaaS environments. Solid understanding of DevOps culture and practical experience implementing CI/CD pipelines using tools like Jenkins, GitLab CI, or similar. Preferred Skills Experience with microservices frameworks such as Spring Boot, Node.js, or equivalent. Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack). Knowledge of security best practices for SaaS applications and cloud infrastructure. Work on cutting-edge SaaS product development with a global engineering team. Grow your expertise in cloud-native technologies and microservices architectures. Opportunity to impact product design and lead innovations in scalable distributed systems. Competitive salary and benefits, with a focus on continuous learning and career growth. Apply today to be part of a forward-thinking company shaping the future of SaaS technology in Hyderabad! Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related engineering discipline.

Position: Solution Consultant SAP EAM Location: Hyderabad, Telangana, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is transforming the industrial workforce by connecting front-line workers, back-office teams, and assets through the only patented, Code-Free connected worker platform for SAP and IBM Maximo. Our platform digitizes manual, paper-based processes in maintenance, operations, and supply chain with highly configurable mobile apps, giving real-time visibility and actionable insights to back-office teams. Trusted by global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, we save companies millions by improving asset uptime, productivity, safety, and workforce efficiency. Backed by Tiger Global Management and recently funded by Vista Equity Partners, Innovapptive is rapidly growing and committed to empowering 350 million industrial front-line workers worldwide. Role Overview: The Solution Consultant will engage directly with plant maintenance leaders to consult on value improvement, maturity assessments, process enhancements, and mobility best practices. You will lead solution design workshops, drive adoption of Innovapptive s cloud-based SaaS connected worker solutions, and support customers in achieving key operational KPIs such as: Efficient plant maintenance execution Timely maintenance work completion Compliance with regulatory and industry standards Key Responsibilities: Collaborate with customers and internal teams to gather and prioritize requirements, translating them into actionable product features. Lead solution design workshops and create value models demonstrating cost savings and operational improvements. Document test scenarios and maintain traceability matrices aligned with business requirements. Promote rapid, agile solution iterations ensuring quality, efficiency, and speed to value. Ensure delivery timelines and quality standards are met, driving ROI and user adoption post-implementation. Partner with product management to influence roadmap and feature prioritization. Analyze user personas to tailor solutions that alleviate core pain points of maintenance professionals. Develop training materials and documentation to empower end-users. Collaborate across engineering, design, marketing, and sales teams to ensure aligned product development. Embrace a startup mindset adaptable, resilient, and entrepreneurial. Qualifications & Experience: Bachelor s degree in Computer Science, IT, or related field. 5+ years as a solution engineer or functional expert in Smart Manufacturing / Connected Plant applications. 3+ years domain experience in Maintenance and Operations. Strong expertise in Plant Maintenance processes: Work Order Planning & Scheduling, Notifications, Execution, Functional Locations, Inspections, and Permits. Experience with full cycle project implementations is preferred. Excellent analytical, problem-solving, organizational, and communication skills. Self-motivated, able to work independently and within teams. Leadership experience and project coordination skills are a plus. Certifications like CCBA or CBAP are desirable. What We Offer: Collaborative, innovative, and entrepreneurial work environment Opportunities to work with global brands on impactful projects Competitive salary and benefits including medical insurance for family Paid maternity and paternity leave Generous vacation and paid time off Bi-annual performance reviews and transparent feedback culture Extensive learning and development resources Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music) Innovapptive is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration without regard to protected characteristics under applicable law. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: IBM Maximo Techno Functional Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets on a single connected worker platform. Our patented, Code-Free platform for SAP and IBM Maximo digitizes and automates traditionally paper-based, labor-intensive processes in maintenance, operations, and supply chain. With real-time visibility and mobile-first apps, we empower front-line workers and back-office teams alike. Global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser rely on us to improve asset uptime, productivity, and safety saving millions annually. Supported by marquee investors Tiger Global Management and Vista Equity Partners, we are committed to innovation, growth, and making a real impact on the industrial workforce worldwide. Role Overview: As an IBM Maximo Techno Functional Consultant, you will engage with plant maintenance leaders to provide expert consulting on process improvements, mobility best practices, and solution adoption. You will lead solution design workshops, deliver value-driven digital transformations, and mentor teams to maximize the impact of Innovapptive s cloud-based SaaS solutions. How You Will Make an Impact: Understand customer Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration points, especially in Oil & Gas, Chemicals, Utilities, and Manufacturing. Communicate business benefits and ROI of Innovapptive s solutions to client leadership. Guide customers through process digitization, solution design, and user adoption best practices. Provide and document best-practice solutions and alternatives for business challenges. Mentor Development and Implementation teams on technical designs and configuration. Manage multiple tasks in a fast-paced environment, ensuring high-quality project delivery. What You Bring to the Team: Bachelor s Degree in IT, Computer Engineering, or Computer Science. 5-8 years hands-on IBM Maximo functional solution design experience (requirement gathering, prioritization, documentation, consulting, configuring). 1+ years industry experience in Chemicals, Oil & Gas, or Utilities. 4+ years IBM Maximo Techno Functional implementation experience. Deep knowledge of IBM Maximo EAM, including enterprise asset and work management, spare parts management. Expertise in Maximo Web Application and Anywhere/Mobile. Strong understanding of Maximo modules, object structure, and attributes. Preferred knowledge of Maximo industry solutions (Oil & Gas, Nuclear, Utilities). Proficiency in PLSQL/MSSQL, Maximo 7.x+, BIRT Reporting. Experience troubleshooting Maximo configuration and integration issues. Familiarity with Maximo deployment, license management, patching, API enablement. Knowledge of OpenShift and Linux is a plus. Experience managing small teams (2-4 members) and delivering training. Soft Skills: Strong analytical and problem-solving skills in technical and business contexts. Excellent communication and client engagement abilities. Passionate about innovation, customer success, and digital transformation. Willingness and ability to travel as needed for client and team collaboration. What We Offer: An open, innovative, and collaborative work environment. Entrepreneurial spirit with unlimited growth opportunities. The chance to work with leading global brands on impactful projects. Competitive base salary and bonus structure. Generous vacation and paid time off. Comprehensive medical insurance for family (self, spouse, children, parents/in-laws). Paid maternity and paternity leave. Bi-annual transparent performance reviews. OKR-driven performance and development culture. Access to a wide range of e-learning courses (technical, product, process). Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music, etc.). Innovapptive is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applicants regardless of race, religion, gender, disability, veteran status, or any legally protected status. Qualification : Bachelors Degree in IT, Computer Engineering, or Computer Science.

Position: Technical Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by uniting front-line workers, back-office teams, and assets on a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize and automate traditionally paper-based maintenance, operations, and supply chain processes for some of the world s largest brands like Shell, UNICEF, and Reckitt Benckiser. Backed by Tiger Global Management and Vista Equity Partners, we re on a mission to empower 350 million industrial workers globally by improving productivity, safety, and operational excellence. Role Overview: We are seeking a Technical Consultant to collaborate closely with customers, product managers, and professional services teams. You will define integration architectures, guide SaaS adoption, and lead the design and implementation of scalable cloud and middleware solutions aligned with customer IT strategies. This role blends architecture, hands-on implementation, and cross-functional collaboration to deliver innovative industrial SaaS integrations. Key Responsibilities: Cloud Architecture & Solution Advisory Engage with customer architects/SMEs to design secure, scalable cloud deployments (AWS mandatory; Azure/GCP optional) Recommend best practices for SaaS adoption, API strategy, middleware, and cloud security Define and enforce architectural standards and governance Integration Solutioning Analyze ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle) and design middleware integrations (CPI, BTP, MuleSoft, PI/PO, Dell Boomi) Lead integration planning and mapping workshops with clients ETL & Data Flow Enablement Architect ETL pipelines and data transformation rules ensuring clean, secure data flows Implement reliable data ingestion via APIs, OData, REST, SOAP, and event-driven methods Security, IAM & Compliance Implement best practices for data security including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA) Support identity federation (SSO, MFA, Azure AD, Okta) Ensure compliance with GDPR, CCPA, and other data privacy regulations Monitor security logs and support incident response Deployment & Customer Support Support solution deployment and post-go-live activities ensuring stability and performance Guide clients through testing, rollout, and knowledge transfer Collaboration & Enablement Serve as liaison between customers, product engineering, and delivery teams Provide enablement and training for client IT teams What You Bring: Bachelor s degree in Computer Science, IT, or related field 5-8 years experience in Enterprise SaaS Integration and Cloud Architecture Experience integrating SaaS with ERP/CRM systems (SAP PM/MM, Maximo, Oracle, Salesforce) Expertise in REST/OData/SOAP web services, middleware (CPI/BTP/MuleSoft/ESB), and scripting Hands-on experience with AWS (mandatory), Azure or GCP Strong knowledge of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), API management Familiarity with integration/security tools (Postman, Swagger, Wireshark, Fiddler) Knowledge of encryption, data privacy laws, and secure API endpoint management Bonus: SAP backend experience, SMP SDK, SAP HANA, TOGAF certification, mobile field ops solutions, Connected Worker tech Startup mindset: adaptable, proactive, results-driven Soft Skills: Strong problem-solving and analytical thinking Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Willingness to travel to client sites as needed Work with a highly innovative team and cutting-edge technology Grow your career in a fast-paced, entrepreneurial environment Collaborate with global brands on impactful projects Competitive salary and comprehensive benefits including medical insurance for family, paid parental leave, and generous PTO Continuous learning and development opportunities Inclusive and diverse workplace culture Innovapptive does not accept unsolicited resumes from recruitment firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics under applicable laws. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: Implementation Consultant SCM Location: Hyderabad, India Employment Type: Full-Time, Salaried Travel: 0% - 10% Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets through a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize labor-intensive processes in maintenance, operations, and supply chain for leading global brands including Shell, UNICEF, and Reckitt Benckiser. Supported by Tiger Global Management and Vista Equity Partners, we empower 350 million industrial workers worldwide to work smarter, faster, and safer. Role Overview: As an Implementation Consultant SCM, you will lead the end-to-end implementation of Innovapptive s Inventory Management mobile solutions, focusing on Supply Chain, Inventory, and Warehouse Management. You will act as a functional consultant, working closely with customers to understand their business needs, deliver best-in-class mobile solutions integrated with SAP backend systems, and ensure successful project delivery following Innovapptive s project methodology. Key Responsibilities: Lead implementation activities for mobile solutions in Inventory & Warehouse Management, Supply Chain, Procurement, and Logistics domains. Serve as a functional consultant through the entire project lifecycle, delivering configuration, solution design, and integration support. Analyze customer business processes, identify gaps, and provide best practice recommendations aligned to product capabilities. Configure SAP MM, WM, SRM, and related modules, including Stock Transport Orders, Goods Movements, Cycle Counting, Barcoding, Handling Unit management, and more. Collaborate with development teams to translate business requirements into technical designs. Communicate effectively with clients, document requirements, and manage project deliverables. Understand integration touchpoints and support backend SAP connectivity. Support multiple projects in a fast-paced environment, maintaining high quality and timely delivery. What You Bring: 4+ years total experience, with 2+ years functional consulting in SAP MM and Supply Chain Management. Strong hands-on experience with SAP MM, WM, SRM modules and business processes such as P2P, inventory management, procurement, and logistics. Expertise in SAP standard functionalities: stock transport, goods issues, inbound/outbound deliveries, RF/barcode processing, handling units, quality notifications, and PM work orders. Experience configuring workflows, master data replication, and user setup in SAP SRM. Ability to analyze and solve complex problems, leveraging SAP SD and CRM knowledge as needed. Excellent communication, client interaction, and documentation skills. Self-motivated, capable of working independently or as part of a team. Experience leading teams or coordinating project activities is a plus. Strong analytical and problem-solving mindset. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to work on impactful projects with global brands. Competitive salary and benefits including family medical insurance, paid parental leave, and generous PTO. Continuous learning and development through access to technical and product courses. Bi-annual performance reviews and OKR-driven growth environment. Participation in interest groups and team activities (Toastmasters, sports, book clubs, music). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and values diversity and inclusion. Qualified candidates will be considered without regard to any protected status under applicable laws.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Position: EAM Domain Expert Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Medical Benefits About Innovapptive: At Innovapptive, we are transforming industrial operations by connecting front-line workers, back-office teams, and assets through our patented, code-free platform integrated with SAP and IBM Maximo. Our mobile-first connected worker solution digitizes maintenance, operations, and supply chain processes, empowering some of the world s largest brands including Shell, UNICEF, and Newmont Mining to improve asset uptime, productivity, safety, and workforce engagement. Backed by Tiger Global Management and Vista Equity Partners, Innovapptive is recognized as one of the most innovative tech platforms by Nasscom and is Great Place to Work (GPTW) certified for three consecutive years. Role Overview: We are seeking an experienced Maintenance and Reliability Domain Expert to join our team. You will play a key role collaborating with product management and professional services to align our Industrial SaaS offerings with the real-world needs of maintenance and reliability professionals. Your deep domain expertise will help shape product strategy, optimize workflows, and enhance the connected worker experience. Key Responsibilities: Serve as the subject matter expert on maintenance and reliability best practices, including Work Identification, Planning & Scheduling, Execution, and Closure. Collaborate with product management on feature prioritization, roadmap planning, and product enhancements. Analyze user personas maintenance professionals and technicians to deeply understand their pain points and workflow challenges. Optimize maintenance workflows to enhance technician productivity and reduce backlogs. Identify opportunities to minimize downtime via preventive and predictive maintenance strategies. Design and conceptualize user-centric solutions aligned with our mobile-first connected worker philosophy. Gather and prioritize requirements from customers and internal stakeholders into actionable product features. Develop training materials and documentation tailored to maintenance professionals. Stay abreast of emerging trends, technologies, and competitive offerings in maintenance and reliability. Champion rapid product iteration, driving efficiency, quality, and speed-to-market. Collaborate cross-functionally with engineering, design, marketing, professional services, and sales teams. Advocate for customers throughout the product lifecycle using data-driven decision making, user research, and usability studies. Thrive in a fast-paced, startup-like environment demonstrating adaptability, innovation, and results orientation. What You Bring: Required Qualifications: Bachelor s degree in a relevant field; advanced degree or certifications a plus. 8+ years of experience in industrial software focusing on maintenance and reliability processes. Strong expertise in Work Identification, Planning & Scheduling, Execution, and Closure. Excellent analytical, problem-solving, communication, and presentation skills. Ability and willingness to travel as needed. Preferred: Proven collaboration with cross-functional teams (product, engineering, professional services). Experience with mobile-first and connected worker technologies. What We Offer: Competitive compensation including stock options. Exceptional health, vision, and dental coverage for you and your family. Positive, innovative, and entrepreneurial work environment. Opportunity to work with global industry leaders. Generous vacation and paid time off. Paid maternity and paternity leave. Bi-annual performance reviews in an OKR-driven culture. Access to extensive learning & development resources. Participation in diverse interest groups and employee clubs (sports, music, Toastmasters, etc.). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to legally protected characteristics. Qualification : Bachelors degree in a relevant field; advanced degree or certifications a plus.

Director UI/UX Design (User Experience Leadership) | Salesforce Hyderabad, India Full-Time | Design & User Experience | India Hyderabad Lead the Future of Enterprise Design at Salesforce We re looking for a seasoned design executive and product strategist to lead high-impact design teams focused on building intuitive, intelligent, and engaging user experiences. You will drive the evolution of our next-generation AI-driven CRM and experience platform, redefining how users engage with data, automation, and digital workflows. What You ll Be Doing Lead and inspire a team of top-tier designers across multiple products and platforms Recruit, mentor, and retain world-class UI/UX talent Drive the strategic vision for user-centered design across the Salesforce digital experience platform Partner with cross-functional stakeholders in Product, Engineering, and Research to build high-impact user experiences Deliver cutting-edge AI-powered, agentic interfaces that use contextual data, smart assistance, and natural interactions to simplify workflows Champion design thinking and a systems-level approach to solving complex enterprise UX challenges Own the design execution from ideation to launch ensuring consistency, usability, and excellence at every touchpoint Utilize analytics, user research, and feedback to continually iterate and enhance product design Promote and enforce Salesforce Lightning Design System (SLDS) standards and reusable design patterns Key Qualifications 10+ years of experience designing innovative, user-focused digital products in high-performance environments 3+ years in a senior leadership or people management role within UI/UX or product design teams Proven success leading the full product lifecycle from concept and prototyping to final delivery Deep expertise in user-centered design methodologies, UX research, and interaction design Experience leading large-scale digital transformations in enterprise or SaaS environments Strong communication and influencing skills to align design vision across global stakeholders Comfortable working in agile, fast-paced, and collaborative environments Mastery of industry-standard tools like Sketch, Figma, Photoshop, Illustrator A passion for simple, elegant solutions to complex user problems Degree in Design, HCI, or a related field (or equivalent practical experience) Preferred Experience (Nice to Have) Expertise in design systems and UI frameworks Background in CRM, enterprise software, or complex data-driven platforms Familiarity with accessibility standards, responsive design, and mobile-first design principles At Salesforce, design is at the heart of everything we do. From shaping intelligent interfaces to creating cohesive multi-platform experiences, we empower designers to lead innovation. You ll be part of a global team working on products that help millions of users work smarter, connect deeper, and transform industries. We re proud to be consistently ranked among the Best Places to Work, offering a diverse, inclusive, and purpose-driven culture where designers thrive and grow. Apply now to join a team shaping the next era of enterprise user experience. Let s build what s next together. Qualification : Degree in Design, HCI, or a related field (or equivalent practical experience)

Lead / Senior DevOps Engineer SRE, Public Cloud & Automation (Hyderabad, India) Full-Time | Software Engineering | Salesforce Hyderabad Drive Automation. Build Scalable Systems. Shape the Future of Cloud Engineering. Join Salesforce as a Lead or Senior DevOps Engineer and play a critical role in operating one of the world s most advanced multi-cloud, microservices, and Kubernetes-based platforms. This is your opportunity to work on high-impact distributed systems that serve tens of millions of users across industries every single day. If you're passionate about DevOps, Site Reliability Engineering (SRE), infrastructure automation, and public cloud platforms, and thrive in fast-paced environments, this role is for you. What You ll Do Maintain and scale a large fleet of Kubernetes clusters powering core Salesforce services and applications Automate everything: from provisioning to deployment and monitoring using tools like Terraform, Python, Go, Spinnaker, and Puppet Ensure high availability, reliability, and performance of large-scale distributed systems Troubleshoot complex, multi-layered production issues across compute, network, and storage layers Implement self-healing systems, smart alerts, and observability solutions using tools like Grafana, Prometheus, Nagios, Zabbix Collaborate closely with engineering, architecture, and platform teams across Salesforce Evaluate and integrate emerging technologies to drive platform resilience, scalability, and automation Required Skills & Qualifications 7+ years of hands-on DevOps or Site Reliability Engineering (SRE) experience in production environments Strong background in Linux systems administration and internals Fluent in scripting or programming languages like Python, Golang, or Bash Deep knowledge of Kubernetes, Docker, and service mesh technologies Experience with AWS (Amazon Web Services) and Infrastructure as Code (IaC) tools like Terraform Strong understanding of networking concepts: TCP/IP, load balancing, switches, DNS, firewalls Familiarity with CI/CD pipelines using tools like Jenkins, Spinnaker, or similar Proficiency in using configuration management tools: Puppet, Chef, or Ansible Proven troubleshooting skills in large-scale distributed systems and cloud-native architectures A continuous learner with strong analytical thinking and collaborative communication skills Preferred / Bonus Skills Prior experience in SRE ownership of large-scale SaaS platforms Experience working with multi-region deployments and resilient architectures Hands-on knowledge of API integration with public cloud vendors (AWS, Azure, GCP) Exposure to data durability, high-availability storage systems, and clustering solutions Perks & Benefits Industry-leading benefits including healthcare, fertility support, adoption & parental leave Well-being reimbursement and generous time-off policies Continuous learning through Trailhead and world-class enablement Mentorship and leadership coaching with executive exposure Opportunities to give back via Salesforce s 1:1:1 philanthropy model Join us in redefining the DevOps landscape and making scalable, secure, and self-healing systems the foundation of modern enterprise software.

Senior Data Scientist Data | Hyderabad, India | Full-Time About Salesforce We re Salesforce, the Customer Company, empowering businesses worldwide with AI, Data, and CRM. We believe business is a platform for change helping companies innovate, grow, and connect with customers in new ways. Join us to be a Trailblazer driving your career and impacting the future of business. Role Overview We re seeking an experienced Senior Data Scientist to lead development of advanced marketing attribution, causal inference, and uplift models that enhance marketing effectiveness and efficiency. You will design experiments, establish consistent measurement frameworks, and deliver impactful data-driven insights supporting marketing, customer engagement, and digital initiatives. You will own the full model lifecycle from ideation and prototyping to deployment and ongoing production monitoring ensuring rigor, scalability, and ethical application aligned with Salesforce s core value of Trust. Key Responsibilities Develop sophisticated statistical and machine learning models to optimize marketing investments (e.g., attribution, uplift, causal inference). Create algorithms for marketing spend optimization and ROI improvement across multiple channels. Lead full lifecycle model development: data exploration, design, testing, deployment, monitoring, and tuning. Design statistically sound experiments (A/B, multi-cell) to measure marketing and campaign impact. Collaborate cross-functionally with marketing, engineering, and analytics teams to operationalize measurement and experimentation frameworks. Stay updated on innovations in SaaS, AdTech, paid media, and analytics to continuously evolve modeling approaches. Advocate responsible and ethical use of data and models in line with company policies. Required Skills & Experience Master s or Ph.D. in Statistics, Economics, Industrial Engineering, Operations Research, Applied Math, or related quantitative fields. 8+ years of hands-on experience designing marketing optimization models (multi-channel attribution, uplift, customer lifetime value, propensity). Extensive experience in experiment design and causal inference for business impact evaluation. Strong programming skills in Python, R, PySpark, Java. Expert-level SQL skills for large-scale data exploration and manipulation. Experience with cloud platforms like GCP or AWS for scalable model development and deployment preferred. Exceptional quantitative reasoning and ability to translate analysis into actionable business insights. Excellent communication skills, capable of collaborating across diverse teams. Creative problem-solving mindset with ability to simplify complex challenges. Experience with B2B customer data and Salesforce products is a plus. Work on high-impact projects using state-of-the-art AI and analytics technologies. Collaborate with top-tier data science and marketing experts. Thrive in an innovative, inclusive culture that values Trust and continuous learning. Drive real-world business transformation at a global scale. If you are passionate about marketing science and advanced analytics, and want to lead innovation in a fast-paced environment, we encourage you to apply! Qualification : Masters or Ph.D. in Statistics, Economics, Industrial Engineering, Operations Research, Applied Math, or related quantitative fields.

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Position Summary: Infor is looking for a talented Senior .NET Developer to join our India Infor SunSystems development team as we build momentum for our recently released Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor s Technology platform. SunSystems R&D is forming a new team based in Hyderabad, to work side by side with the rest of the organisation currently based in Farnborough, UK and Shanghai China. This new team is a cross-platform development team incorporating Java, .NET and front-end skills and is intended to accelerate our delivery work on new features and product modernisation. This team will be part of a thriving local Infor community at the Infor Hyderabad office which spans several Infor products and this is great opportunity to get in at the start of the SunSystems team. As a member of our R&D team, the Senior .NET Developer works closely with Business Analysts, Product Owner, Product Managers, QA and Support teams to develop new functionality and provide an excellent experience for our customers and partners. The successful candidate will be responsible for developing new software features and REST APIs, solving issues and supporting a major modernisation of the product. At this level, it s expected the developer can provide mentorship to less experienced developers, within our agile (predominantly scrum) software teams. A Day in The Life Typically Includes: Developing new software features and enhancing existing functionality, working within our agile scrum teams, alongside product owner / business analyst, developers, QA, Scrum Master. Our teams are based across the UK, Shanghai China, and India, achieving a level of follow-the-sun development, and you may be working in teams with individuals from these localities. Building out new REST APIs for use in internal API-driven development and externally for partner and third party integrations. Investigating customer-reported software issues, security vulnerabilities and improvements to resolve in a timely and effective manner. Supporting other developers with code review and shared problem solving. Supporting product owner in understanding complexity of work, identifying constraints and dependencies and in estimating delivery timescales. Working with architects and principal developers to design features and functionality and to help to articulate the future direction of development, design principles and architecture for use across SunSystems. What You Will Need: Basic Qualifications Strong skills in .NET software development, with in-depth understanding of the Base Class Library (BCL) and ASP.Net Core. Experience working in an Agile (pref. Scrum) and iterative development approach. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams. Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong ability to think through large abstract systems and processes, comfortable problem-solving and working with data. Preferred Qualifications: Experience with Enterprise, SaaS and/or web platform software development lifecycle a big plus. Experience with some of our complementary range of technologies, e.g. Java, Typescript, XHR, Tomcat, Service based architectures with HTTP (SOAP / REST APIs) integrations, AWS, Microsoft SQL Server or similar RDBMS. Experience with CI/CD toolchains, IDE (Visual Studio / Rider / VS Code), PowerShell, Jenkins, Git. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Company: Evergent About Evergent: Evergent is a leading global technology provider, managing over 560 million user accounts across 180+ countries. We partner with major carriers such as AT&T, Etisalat, SingTel, Telkomsel, and AirTel, as well as prominent media companies including HBO, FOX, SONY, and BBC. With a talented team of 600+ professionals worldwide, Evergent is renowned for delivering Customer Lifecycle Management solutions that accelerate digital transformation and unlock new revenue opportunities without disrupting legacy systems. Recognized by Silicon Valley VCs as a "diamond in the rough," we invite you to join us and be part of our growing success. Position: Cloud & IT Security Analyst Location: Hyderabad Experience Required: 4-8 Years Role Overview: As a Cloud & IT Security Analyst, you will be responsible for securing Evergent s SaaS systems, internal networks, and data platforms. Your role will involve monitoring, analyzing, and strengthening our cloud and IT infrastructure against potential security threats. You ll need to stay up-to-date with the latest security intelligence, including emerging hacking techniques, to proactively defend against breaches and ensure system integrity. Key Responsibilities: Cloud & IT Infrastructure Protection: Monitor and secure Evergent s cloud infrastructure and IT systems to prevent unauthorized access or data breaches. Security Assessments: Conduct regular security assessments, vulnerability scans, and penetration testing to identify potential risks. Log Analysis & Threat Investigation: Analyze security logs to investigate potential threats and take necessary action to mitigate risks. Security Controls & Policy Implementation: Develop and enforce security controls and policies to safeguard systems and data. Cloud Security Configuration: Manage cloud security configurations across AWS, Azure, and Google Cloud to ensure best practices are followed. Incident Response & Mitigation: Respond to and manage security incidents, minimizing impact and ensuring swift recovery. Security Audits & Compliance: Support annual security audits and ensure compliance with standards such as PCI-DSS, SSAE18, and GDPR. Client Engagement: Assist in responding to client RFPs/RFIs regarding Evergent s security practices and policies. Access Management: Define and enforce access privileges, control structures, and security resource management. Continuous Security Improvement: Proactively identify vulnerabilities, recommend security improvements, and stay ahead of emerging threats. Required Skills: Experience with cloud platforms (AWS, Azure, Google Cloud). Strong understanding of cybersecurity principles and network security. Proficiency in risk management and implementing security controls. Knowledge of compliance frameworks such as NIST, ISO 27001, and GDPR. Familiarity with security tools like SIEM and IDS/IPS. Certifications (Typical): CompTIA Security+ AWS Certified Security Specialty (ISC) CCSP CISSP (Certified Information Systems Security Professional) Qualifications & Education Requirements: BE, B.Tech, M.Tech, MCA, or any Bachelor's degree in Computer Science or related field. Preferred Skills: 4 to 8 years of experience in IT security or a related field. Strong written and verbal communication skills. Highly organized, responsive, and a diligent problem solver. Associate s degree or relevant certifications in Computers, Technology, or a related field. Technical Knowledge: Experience with UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, eTrust Access Control, ESM, IDS. Familiarity with DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS, and web security architecture. Knowledge of database security (e.g., MySQL), version control systems (e.g., Subversion), and antivirus solutions. Qualification : BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree.

Job Title: Senior Software Engineer Experience Level: 6-9 Years Location: Hyderabad, India Description & Requirements: We are seeking a dedicated and enthusiastic Senior Software Engineer to join our team and contribute to the development of the Infor CloudSuite Portal (CSP) product. CSP is a vital component of Infor s SaaS offering, providing the platform for provisioning Infor s enterprise products and managing tenants in Single-Tenant and Multi-Tenant clouds. As part of our dynamic team, you will design and develop high-quality software solutions and solve challenging engineering problems. In this role, you will work under the guidance of technical leads to help create and maintain high-quality software. This opportunity will enable you to enhance your skills and advance your career in a collaborative and supportive environment. Key Responsibilities: Design, develop, test, and maintain high-quality software applications. Understand system functionality and follow best development practices. Collaborate with technical leads to translate high-level design requirements into scalable, secure solutions. Optimize and enhance existing systems for better scalability, performance, and maintainability. Apply object-oriented design principles and patterns. Take ownership of functional modules, working with support teams to troubleshoot and resolve issues. Use relational databases and SQL for data storage solutions. Document technical designs clearly and concisely. Stay updated with industry trends and proactively learn new technologies. Required Skills and Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field. 6-9 years of professional software development experience. Strong understanding of object-oriented concepts and design patterns. Proficiency in data structures and algorithms. Experience with C#.NET programming. Proficiency in web development technologies such as HTML, JavaScript, and CSS. Experience with integration technologies (REST APIs, SOAP, JSON, XML). Familiarity with frameworks like Angular or React. Experience with cloud technologies (AWS, Azure, Google Cloud). Solid experience with relational databases and SQL. Excellent design, problem-solving, and analytical skills. Strong communication and teamwork abilities. Ability to work independently and follow instructions meticulously. Experience with version control systems (e.g., Git). Knowledge of software development methodologies (Agile, Scrum, Kanban). Preferred Skills: Experience with Python programming. About Infor: Infor is a global leader in business cloud software products, specializing in industry-specific markets. Infor creates complete industry suites in the cloud and deploys technology that prioritizes user experience, leverages data science, and integrates easily into existing systems. More than 60,000 organizations worldwide rely on Infor to navigate market disruptions and achieve business-wide digital transformation. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Position: Senior .NET Developer Company: Infor Location: Hyderabad, India About Infor and the Team: Infor is seeking a highly skilled Senior .NET Developer to join our SunSystems development team based in India. This is an exciting opportunity to be part of a growing team focused on enhancing our Multi-Tenant cloud solution for SunSystems, a well-established financial management software used by thousands of B2B customers across various industries worldwide. Our solution combines real-time analytics and is deeply integrated into Infor's Technology platform. The R&D team is expanding with the formation of a new group in Hyderabad. This team will work alongside our teams based in Farnborough (UK) and Shanghai (China), accelerating the delivery of new features and product modernization. This is a unique chance to join early in the formation of the SunSystems team, while also being part of a thriving Infor community in Hyderabad that spans multiple products. Role Overview: As a Senior .NET Developer, you will collaborate with Business Analysts, Product Owners, Product Managers, QA, and Support teams to design, build, and enhance software solutions. You will focus on developing new features, creating REST APIs, and supporting the modernization of the SunSystems platform. In addition to your development responsibilities, you will provide mentorship to junior developers and contribute to our agile (primarily Scrum) teams. Key Responsibilities: Develop new software features and improve existing functionality within agile Scrum teams. Collaborate closely with product owners, business analysts, developers, QA, and Scrum Masters to ensure the successful delivery of high-quality solutions. Design and build REST APIs for internal and external integrations, supporting API-driven development. Investigate and resolve customer-reported issues, security vulnerabilities, and performance improvements. Conduct code reviews, provide mentorship, and promote shared problem-solving within the team. Assist the product owner in understanding work complexity, dependencies, and estimating delivery timelines. Work with architects and senior developers to design new features, develop design principles, and influence the overall direction of development for SunSystems. What You ll Need: Basic Qualifications: Strong expertise in .NET development, including deep knowledge of the Base Class Library (BCL) and ASP.NET Core. Experience working within Agile development methodologies, particularly Scrum. Excellent communication skills, both written and verbal, in English. Enthusiasm for teamwork, with a collaborative attitude toward remote team interactions. Self-motivated with a commitment to continuous learning and improvement, staying updated on industry best practices. Strong problem-solving skills and the ability to navigate large-scale, complex systems and data. Preferred Qualifications: Experience in Enterprise, SaaS, or web platform software development lifecycle. Familiarity with complementary technologies such as Java, Typescript, XHR, Tomcat, Service-based architectures, AWS, Microsoft SQL Server, or similar RDBMS. Proficiency in CI/CD toolchains, Visual Studio, Rider, VS Code, PowerShell, Jenkins, and Git. A customer-centric mindset with an understanding of end-user needs and experience developing user-friendly software. Knowledge of financial applications, especially in accounting and reporting, or familiarity with Infor SunSystems, Query, and Analysis is a plus but not required. Be part of an innovative and dynamic team, with opportunities for professional growth. Contribute to the future of SunSystems in a rapidly evolving technological environment. Work in a collaborative, cross-functional team that spans multiple geographies. Access a range of Infor products and projects, expanding your skill set and experience.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Role: Consultant Specialist Key Responsibilities: Collaboration & Delivery: Collaborate with the Qualtrics Product Owner (HR Employee Listening), HR Technology, Agile Lead, and/or Scrum Master to deliver the Qualtrics product backlog. Capture, analyze, and document business processes to ensure alignment with business needs. Participate in the design of solutions to address business requirements and configure solutions using the Qualtrics platform. End-to-End Solution Delivery: Work with wider HR Tech teams to deliver end-to-end technical solutions, including integration and embedded surveys. Develop excellent platform knowledge through self-learning, training courses, and collaboration with professional services teams. Actively participate in the Qualtrics Pod, addressing system defects, delivering service requests, managing development changes, performing upgrades/patching, and proactively monitoring system health and performance. Testing & Compliance: Test configurations to ensure they meet requirements and quality standards. Align with HSBC development standards and best practices, including Agile delivery and Release Management controls. Write appropriate functional and technical documentation for all deliveries. Continuous Improvement: Identify opportunities for continuous improvement, focusing on user experience, security, quality, error detection, and performance enhancements. Requirements: To be successful in this role, you should meet the following criteria: Experience: Experience working with the Qualtrics platform or similar SaaS survey/employee experience technology. Background in data or statistical analysis. Proven success within a DevOps and Agile team environment. Experience in software development and/or application configuration. Experience working in a multi-cultural environment with the ability to adapt to different cultures. Experience of working in virtual, geographically dispersed locations and timezones. Technical Skills: Experience with core IT Service Management processes, including Incident Management, Problem Management, and Release Management. Experience of producing technical specifications and documentation. Knowledge of SaaS technology, APIs, and integration technology. Familiarity with the Qualtrics platform functionality, configuration, support resources, and roadmaps. Additional Skills: Strong analytical and problem-solving skills. Strong interpersonal and communication (oral and written) skills. Skilled in creative and lateral thinking. Excellent influencing, persuasion, and negotiation skills in workshops and presentations. Advanced skills in MS Excel, PowerPoint, Word, and Visio (or similar tools). At HSBC, you'll be part of a dynamic environment that fosters continuous professional development, offers flexible working options, and promotes a collaborative culture. Join us to be part of a global organization where your contributions will make a meaningful impact.

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

What We Are Looking For We are seeking a motivated Full Stack Developer with 3 years of experience in Java and Python to join our innovative team. The ideal candidate is passionate about technology, thrives in a dynamic environment, and is committed to delivering high-quality software solutions. You will work closely with cross-functional teams to design, develop, and deploy scalable and efficient applications that power our Resolution Intelligence Cloud platform. Experience with Google or AWS cloud platforms and PaaS services is a must. Skills Required Proficient in Java and Python programming languages Strong understanding of front-end technologies such as HTML, CSS, and JavaScript Experience with modern front-end frameworks like React or Angular Knowledge of RESTful API design and development Familiarity with database technologies like PostgreSQL, MySQL, or MongoDB Experience with version control systems such as Git Understanding of containerization technologies like Docker Familiarity with CI/CD pipelines and tools Experience with Google or AWS cloud platforms and PaaS services Good to Have Knowledge of microservices architecture Experience with Kubernetes for container orchestration Understanding of DevOps practices Familiarity with Elasticsearch and Redis Experience with Agile/Scrum methodologies Role As a Full Stack Java and Python Developer at Netenrich, you will: Develop and maintain scalable and robust applications Collaborate with product managers, designers, and other developers to define and implement new features Write clean, efficient, and testable code Participate in code reviews and contribute to improving coding standards Troubleshoot and debug applications to ensure optimal performance Continuously learn and adapt to new technologies and best practices Contribute to the design and architecture of our Resolution Intelligence Cloud platform Join us at Netenrich and be a part of a forward-thinking team that is shaping the future of digital operations! Qualification : Proficient in Java and Python programming languages