Saas Solutions Jobs in Indore

Job Title: Head Enterprise Sales Location: Indore, Madhya Pradesh (Onsite) Company: AI Trillion Company Overview: AI Trillion is a fast-growing SaaS-based marketing automation platform that empowers eCommerce businesses with advanced tools in customer engagement, personalization, email marketing, and data analytics. We re on a mission to transform how online brands connect with their customers through automation, AI, and intelligent insights. As we scale globally, we are looking for a driven and strategic Enterprise Sales Leader to join our leadership team. Role Summary: We are seeking a seasoned Head of Enterprise Sales to spearhead our B2B sales operations and lead a high-performing team targeting enterprise clients across global markets. This leadership role will focus on revenue growth, strategic partnerships, and market expansion in the SaaS ecosystem. The ideal candidate brings deep enterprise sales experience, a data-driven mindset, and the ability to align our technology offerings with enterprise-level business needs. Key Responsibilities: Sales Leadership & Team Management Lead, coach, and expand a results-oriented enterprise sales team. Define team goals, create scalable sales processes, and promote a performance-driven culture. Conduct regular performance reviews and implement coaching strategies to improve outcomes. Strategic Sales Planning Develop and implement go-to-market strategies aligned with revenue goals and market trends. Collaborate with the executive team to ensure synergy between sales, product, and customer success initiatives. Identify new opportunities in international markets to drive business growth. Enterprise Client Engagement Build and maintain long-term relationships with key enterprise clients and decision-makers. Act as a trusted advisor to customers, understanding their pain points and offering customized SaaS solutions. Drive value-based selling and customer success through consultative engagement. Sales Forecasting & Reporting Lead accurate sales forecasting, pipeline management, and KPI tracking. Analyze sales data to uncover insights and drive data-backed decisions. Present regular performance reports to the leadership team with action-oriented recommendations. Cross-functional Collaboration Partner with Product, Marketing, and Customer Success to ensure a seamless customer journey. Relay client feedback to product teams for continuous innovation and feature enhancement. Required Qualifications: Experience: 8+ years in enterprise SaaS sales, with at least 3 years in a senior leadership or team management role. Proven success in building and scaling B2B sales teams with global reach. Domain Expertise: Strong understanding of SaaS sales cycles, pricing models, CRM systems, and B2B decision-making structures. Experience selling to mid-market and enterprise-level organizations in eCommerce, retail, or tech sectors. Leadership & Communication: Visionary leader with excellent interpersonal, negotiation, and communication skills. Ability to lead cross-functional teams and align diverse stakeholders toward shared goals. Education: Bachelor s degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory. What s in It for You: Attractive base salary + uncapped commission and performance-based incentives. High-impact role with a direct line to C-suite decisions and strategy. Professional growth opportunities and access to ongoing leadership training. A collaborative, inclusive, and innovation-driven work culture. Team outings, events, and recognition programs to celebrate success together. If you re an ambitious sales leader passionate about driving enterprise SaaS sales, building relationships at the highest level, and scaling teams globally this is your opportunity to lead from the front. Apply now and join AI Trillion s journey of transforming eCommerce with smart technology. Qualification : Bachelors degree in Business, Marketing, or a related field. An MBA is preferred but not mandatory.

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Job Title: Senior Full Stack Developer Location: Indore, India (Onsite) Experience: 4+ Years | Full-Time About AI Trillion AI Trillion is a cutting-edge SaaS company revolutionizing marketing automation and eCommerce technology. We deliver advanced solutions combining AI-driven personalization, customer engagement, and data analytics to help online businesses grow. Join us to build scalable, innovative software that impacts global customers. Role Overview We are seeking a Senior Full Stack Developer with strong expertise in PHP and JavaScript ecosystems to drive development across our SaaS platform. The ideal candidate will have experience in backend and frontend technologies, REST API design, microservices architecture, and cloud-based serverless frameworks. Key Responsibilities Develop and maintain scalable web applications using PHP and Node.js frameworks (Zend, CodeIgniter, Express, Loopback). Design and build robust RESTful APIs and microservices aligned with business domains. Collaborate with frontend developers on AngularJS, React, or similar JavaScript frameworks to deliver seamless user experiences. Implement authentication protocols and ensure secure API integration. Utilize version control systems like Git for code management and collaboration. Work with cloud technologies including AWS Lambda, Serverless Framework, API Gateway, and messaging services (SQS, SNS). Ensure resilient, fault-tolerant system design using best practices for failure recovery and self-healing architecture. Participate in automation and load testing to optimize performance and reliability. Required Skills & Experience Minimum 4+ years of professional experience in full-stack software development. Proficient with PHP MVC frameworks such as Zend Framework or Laravel. Hands-on experience with Node.js, Express, and optionally Loopback. Strong frontend skills with AngularJS, React, or similar JavaScript frameworks. Solid understanding of REST APIs, authentication protocols, and microservices architecture. Experience with Git version control system (mandatory). Familiarity with cloud/serverless platforms such as AWS Lambda and Serverless Framework is a plus. Knowledge of databases like MySQL and optionally MongoDB. Ability to write clean, maintainable, and testable code. Strong problem-solving skills and a proactive approach to software architecture and design. Opportunity to make a direct impact on a fast-growing SaaS platform and shape its technology. Continuous learning and professional development programs. A collaborative, inclusive, and innovation-driven workplace culture. Regular team-building events and activities to foster camaraderie. Work in a cutting-edge tech environment with exposure to cloud and serverless architectures. Apply Now If you re a passionate developer excited to work with modern tech stacks and scalable SaaS solutions, join AI Trillion and be part of our mission to redefine eCommerce marketing automation.

Technical Content Writer Location: Indore, India (Onsite) Company: AiTrillion About AiTrillion AiTrillion is a fast-growing SaaS company revolutionizing the ecommerce marketing automation space. Our innovative platform combines AI-powered personalization, customer engagement, and advanced analytics to empower online businesses globally. We re seeking a skilled Technical Content Writer to join our creative marketing team and help communicate complex technical ideas clearly and compellingly. Position Overview As a Technical Content Writer at AiTrillion, you will craft high-quality, SEO-optimized technical content that educates, informs, and engages our target audience. You ll collaborate closely with product, engineering, and marketing teams to produce a wide variety of content formats, including knowledge base articles, product documentation, case studies, and video scripts. Your work will support our global growth by enhancing customer understanding and driving organic traffic. Key Responsibilities Create and maintain comprehensive technical content such as product documentation, tutorials, knowledge base articles, video scripts, and case studies. Conduct in-depth research on industry trends, emerging technologies, and competitor solutions to inform content strategy and maintain relevance. Translate complex technical concepts and SaaS product features into clear, user-friendly content that resonates with diverse audiences. Interview subject matter experts and customers to gather insights and real-world examples for content development. Optimize all content for SEO, incorporating keywords strategically to improve search engine rankings and increase website traffic. Stay current with the latest content marketing, SEO techniques, and digital marketing trends to continually enhance content effectiveness. Manage multiple writing projects independently while adhering to deadlines in a fast-paced environment. Qualifications Bachelor s degree in English, Journalism, Communications, Computer Science, or related fields. Proven experience writing technical content for SaaS products or software technologies. Exceptional writing, editing, and proofreading skills, with the ability to communicate complex ideas simply and clearly. Strong understanding of SEO best practices and experience optimizing content for search engines. Proficiency in content management systems (CMS) like WordPress, and collaboration tools such as Google Docs and Slack. Excellent research skills with a strong attention to detail and commitment to accuracy. Self-motivated, able to multitask, and work effectively in a fast-paced, collaborative team environment. Passion for technology and eagerness to stay updated on industry advancements. Work at the forefront of SaaS marketing automation innovation. Collaborate with talented teams passionate about technology and customer success. Opportunities for career growth and continuous learning. Dynamic, inclusive, and supportive workplace culture. Apply now and join AiTrillion s journey to deliver cutting-edge SaaS solutions worldwide! Qualification : Bachelors degree in English, Journalism, Communications, Computer Science, or related fields.

Job Title: Commercial Sales Manager North America Market Location: Indore, India (Work from Office) Job Type: Full-Time | Onsite | B2B Sales | International Market About the Role: Key Responsibilities: Sales Strategy & Execution Develop and implement a robust, data-driven sales strategy for North America to exceed revenue targets. Monitor market trends and competitor landscape to identify new business opportunities and emerging segments. Team Leadership Build, mentor, and lead a dynamic international B2B sales team with a focus on continuous performance improvement. Provide coaching, performance feedback, and professional development to sales staff. Client Relationship Management Foster and maintain long-term relationships with key clients across the U.S. and Canada. Understand client business needs to recommend tailored solutions that drive value and retention. Sales Operations & Reporting Use CRM tools (e.g., Salesforce, HubSpot) to track pipeline activity, performance metrics, and customer engagement. Provide accurate sales forecasts and periodic reports to the senior leadership team. Cross-Functional Collaboration Work closely with marketing, product, and customer success teams to align on go-to-market plans. Coordinate with product development and support teams to ensure seamless client onboarding and post-sale satisfaction. Business Development & Industry Engagement Represent the company at trade shows, industry conferences, and virtual networking events across North America. Conduct market research to identify untapped verticals and partnership opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, or a related field. MBA is a plus. 5+ years of B2B sales experience, preferably in SaaS or tech-enabled services, with at least 2 years managing North American clients. Demonstrated success in building and leading international sales teams and exceeding growth targets. Exceptional leadership, communication, and negotiation skills. Proficiency in CRM platforms and tools like Microsoft Office, Excel, or Google Workspace. Strong analytical skills with the ability to interpret sales performance data. Willingness to travel internationally, if required. What We Offer: Competitive salary + performance-based incentives. High-visibility role with direct impact on international growth. Opportunity to work closely with the executive leadership team. Fast-paced, collaborative, and learning-driven work environment. Access to professional development, training, and global exposure. If you're a commercial sales leader ready to take charge of global growth and make a real impact in the North American B2B market, we want to hear from you. Apply Now to join our journey of global expansion and innovation. Qualification : Bachelors degree in Business, Marketing, or a related field. MBA is a plus.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Job Title: Shopify Web Developer Location: Indore, India (Onsite) Experience: 2+ Years | Full-Time About the Role We are looking for a skilled Shopify Web Developer with strong expertise in Shopify theme development and customization. You will work closely with our in-house design team to build and optimize eCommerce websites, ensuring seamless user experiences and adherence to industry best practices. Key Responsibilities Act as the Shopify expert, managing all aspects of Shopify platform development and customization. Collaborate effectively with designers to implement front-end and back-end solutions. Customize and create Shopify themes tailored to client needs using the Liquid programming language. Modify existing Shopify templates and develop new themes from scratch. Ensure responsive design implementation across all devices using HTML5, CSS3, JavaScript/jQuery, and Bootstrap. Manage project timelines and communicate progress clearly to stakeholders. Proactively suggest improvements aligned with the latest eCommerce industry standards and trends. Desired Skills & Qualifications Minimum 2 years of hands-on experience with Shopify theme installation, customization, and development. Strong proficiency in Liquid, Shopify s templating language. Solid understanding of HTML5, CSS3, JavaScript/jQuery, Bootstrap, and responsive web design principles. Ability to work independently and collaboratively within a team environment. Excellent communication and time management skills. Self-motivated with a proactive approach to problem-solving and innovation. Immediate joiners preferred. Work on exciting eCommerce projects with a growing SaaS company. Collaborate with a talented and creative team. Opportunity to grow your skills in Shopify and web development technologies. Supportive and inclusive company culture. Apply Today If you are passionate about Shopify development and ready to contribute to dynamic eCommerce solutions, apply now to join our team in Indore!

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company providing enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we prioritize efficiency, using cutting-edge technologies to deliver high-quality solutions at speed. We specialize in leveraging Gen AI, AI/ML, and Blockchain to help traditional businesses undergo their next stage of digital transformation. Our highly skilled team excels in web & enterprise development, mobile applications, QA, and DevOps. Our top-tier clients, such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, rely on us to enhance their digital capabilities and drive disruptive innovations. At Systango, we make the impossible possible literally. Job Highlights: Lead and guide projects through all phases, including requirements gathering, scoping, planning, influencing, development, QA, bug fixing, deployment, and metrics tracking. Champion Agile Scrum methodology to deliver projects efficiently. Certified Scrum Master or Agile certification preferred. Bachelor's degree in Computer Science, Engineering, or a related technical field. Required Experience: 7-8 years of experience, preferably in a services-based company, managing 4-5 projects concurrently. Job Description: Take a hands-on approach in managing the delivery of critical business initiatives, overseeing all aspects of project management such as planning, requirements definition, risk management, communication, and execution. Develop innovative solutions to address project obstacles, resolving issues and constraints through consensus and effective judgment. Manage multiple stakeholders, coordinate cross-functional teams, and ensure customer deliverables are met. Make delivery decisions, balance tactical goals with long-term strategy, and ensure successful project outcomes. Guide projects through all phases, from requirements gathering and scoping to planning, development, QA, bug fixes, deployment, and metrics tracking. Lead and facilitate discussions, decision-making processes, and conflict resolution across teams. Assist teams in adopting the Agile Manifesto and driving continuous improvement in Agile execution. Ensure timely product delivery within an Agile framework, focusing on continuous process enhancement. Coordinate across cross-functional teams, identifying and mitigating dependencies and risks early on. Develop risk impact matrices and implement risk mitigation strategies for high-priority issues. Provide weekly sprint health status reports to higher management. Manage third-party integrations and commitment closures, participating in user and product research exercises and workshops. Prepare business models, flowcharts, and diagrams to communicate project requirements. Track progress and performance using relevant tools. Key Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 7-8 years of experience in project management, with a focus on managing multiple projects in parallel. Experience working on startup products in B2B, B2C, or SaaS domains. At least 3 years of technical program management experience, with a track record of managing projects across cross-functional teams. Strong experience with Agile Scrum methodology and facilitating its adoption across teams. Excellent communication skills, with the ability to manage stakeholder expectations and lead cross-functional teams. Certified Scrum Master or Agile certification is a plus. What You'll Gain: A dynamic work environment that fosters continuous learning and growth. Opportunities to work with industry leaders and cutting-edge technologies. Exposure to large-scale, high-impact projects with global clients. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field.

ReactJS Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and maintain scalable and high-performance web applications using React.js. Build reusable UI components and ensure efficient rendering for optimal performance. Ensure cross-browser compatibility and mobile responsiveness of applications. Collaborate with backend developers, UI/UX designers, and other team members to create cohesive solutions. Implement state management using Context API, Redux, Recoil, or Zustand for better app flow. Optimize applications for speed, performance, and responsiveness. Debug and troubleshoot front-end issues and performance bottlenecks. Write clean, maintainable, and modular JavaScript/TypeScript code for maintainable applications. Skills Required: Strong proficiency in React.js, JavaScript (ES6+), and TypeScript. Deep understanding of React Hooks, Functional Components, and Lifecycle Methods. Proficiency in front-end development web programming languages such as HTML, CSS, JQuery, and JavaScript. Experience with State Management (Redux, Context API, Recoil, or Zustand). Knowledge of HTML5, CSS3, and pre-processors like SASS or Tailwind CSS. Strong grasp of Unit Testing with tools like Jest, React Testing Library, or Enzyme. Join our innovative team and contribute to the development of cutting-edge web applications using React.js! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Senior Software Engineer (Java) Job Category: Technical Department: Engineering Job Location: Indore, India Experience Required: 6+ Years About the Role: We are seeking a highly skilled Senior Software Engineer (Java) to join our dynamic team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. As a senior engineer, you will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our projects. Key Responsibilities: Software Development & Design Develop and deploy enterprise-level Java applications with a focus on scalability and performance. Apply design patterns, object-oriented principles, and industry best practices in solution design. Write clean, efficient, and maintainable code while ensuring adherence to coding standards. Conduct code reviews and provide constructive feedback to team members. Architecture & Integration Design and develop RESTful APIs and microservices. Work with relational databases (MySQL) and ORM frameworks like Hibernate. Optimize application performance and ensure system reliability. Integrate third-party services and tools as needed. Collaboration & Project Execution Work closely with product managers, stakeholders, and cross-functional teams to gather requirements and deliver high-quality solutions. Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives. Identify and resolve technical challenges proactively. DevOps & Deployment Implement CI/CD pipelines for automated builds and deployments. Ensure applications meet security standards and compliance requirements. Monitor application performance and optimize as needed. Continuous Improvement & Learning Stay up-to-date with emerging technologies, tools, and best practices. Recommend improvements to enhance development processes and team productivity. Foster a culture of collaboration, knowledge sharing, and innovation. Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Certifications in Java (e.g., Oracle Certified Professional) or cloud technologies (e.g., AWS, Azure) are a plus. 6-9 years of hands-on experience in Java development and application delivery. Skills Required: Proficiency in Java 8+, Spring Boot, Hibernate, and JPA. Experience in developing and consuming RESTful APIs and microservices. Strong knowledge of relational databases (MySQL) and familiarity with NoSQL databases (e.g., MongoDB, Redis). Hands-on experience with Git/Bitbucket, Maven, Jenkins, Docker, and Kubernetes. Familiarity with front-end frameworks like Angular or ExtJs is a plus. Solid understanding of software design principles (SOLID, DRY) and Agile development methodologies. Excellent problem-solving, communication, and collaboration skills. Experience with large-scale systems, ERP, or enterprise applications is an advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills and contributions. 5-Day Work Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, with a collaborative, vibrant office environment. Join Serosoft today! Be a part of our dynamic team and help us build and scale world-class Java-based applications! Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

E-commerce Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, customize, and maintain E-commerce websites and applications for an optimal user experience. Implement and optimize product catalogs, shopping carts, and payment gateways. Integrate third-party APIs (payment processors, shipping providers, CRM, ERP, etc.) to enhance functionality. Ensure website security, performance, and scalability for smooth customer interactions. Develop and maintain responsive and mobile-friendly designs for accessibility across devices. Work with databases to manage product inventories, customer data, and transactions. Troubleshoot, debug, and optimize website speed and functionality to improve overall performance. Skills Required: Proficiency in E-commerce platforms like Shopify, Magento, WooCommerce, OpenCart, or BigCommerce. Strong knowledge of PHP, JavaScript, HTML, CSS, and MySQL for full-stack development. Experience with E-commerce frameworks (e.g., Laravel for custom E-commerce development). Familiarity with CMS platforms (WordPress, Drupal) and headless E-commerce solutions. Experience with RESTful APIs and third-party service integrations for added functionalities. Understanding of Payment Gateways (PayPal, Stripe, Razorpay, etc.) for seamless transactions. Knowledge of SEO, analytics, and digital marketing to enhance the online presence of E-commerce websites. Become a part of our innovative team and help shape the future of online shopping experiences! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

AI Developer Experience: Minimum 6 months of experience required. Freshers may also apply. Qualification: Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A Roles & Responsibilities: Develop, test, and deploy AI models and algorithms for real-world applications. Implement machine learning (ML), deep learning (DL), and natural language processing (NLP) solutions. Preprocess and analyze large datasets for training AI models. Optimize AI models for accuracy, performance, and efficiency. Integrate AI capabilities into web, mobile, and cloud applications. Research and stay updated with the latest AI trends, frameworks, and best practices. Work with computer vision, speech recognition, and recommendation systems. Collaborate with data scientists, software engineers, and business teams to develop AI solutions. Skills Required: Strong knowledge of Python, TensorFlow, PyTorch, Scikit-learn, and Keras. Experience with machine learning algorithms, neural networks, and deep learning architectures. Proficiency in NLP libraries (e.g., Transformers, NLTK, SpaCy, Hugging Face). Understanding of AI model deployment using Docker, Kubernetes, and cloud services. Hands-on experience with data preprocessing, feature engineering, and model training. Knowledge of Big Data technologies (e.g., Hadoop, Spark, Kafka) and databases (e.g., SQL, NoSQL). Be part of an innovative team driving the future of artificial intelligence across diverse applications! Qualification : Bachelor of Science, Bachelor of Engineering/Bachelor of Technology, B.C.A, Diploma, M.E./M.Tech, M.S., M.C.A

Senior Shopify Developer Employment Type: Full-time Experience: 6+ years of experience in Shopify Development Job Description: Strong knowledge of the Shopify platform. Expertise in Shopify theme development and customization. Expert-level knowledge of Shopify Liquid templating language. Previous experience working on multiple Shopify projects from mid to high level. Excellent written and verbal communication skills. Proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc.). Expertise in HTML5, CSS3, and JavaScript/ECMAScript 5/6 & jQuery. Thorough understanding of cross-browser compatibility issues. Strong understanding of responsive web design techniques. Understanding of W3C web standards/semantics and accessibility guidelines. Experience in debugging and testing software for cross-browser compatibility. Develop custom Shopify apps and features using Liquid, HTML, CSS, JavaScript, and any backend technology. Experience with third-party integrations and APIs. Experience in theme installation, theme customization, plugin integration, and plugin installation. Experience: 6+ years of experience as a Shopify Developer. Desired Candidate Profile: Education: UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers PG: Any Postgraduate (M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers) - Post Graduation Not Required Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently as well as part of a team. Previous experience working on multiple Shopify projects, preferably mid to high level. A proactive attitude towards learning and keeping up with the latest trends in web development and Shopify. Join our team and work with cutting-edge technology to create customized and high-performing Shopify solutions! Qualification : UG: B.Tech/B.E. - Computers, B.Sc - Computers, BCA - ComputersPG: Any Postgraduate, Post Graduation Not Required, M.Tech - Computers, MBA/PGDM - Systems, Information Technology, MCA - Computers, M.Sc - Computers

Software Engineer (JAVA) Job Category: Technical Department: Engineering Job Location: Indore, India Experience Required: 3+ Years About the Role: Serosoft, a leading Educational ERP Software company and a Deloitte Fast 50 & ET Growth Champion, is looking for a Software Engineer (JAVA) to join our dynamic team. The ideal candidate should have 3+ years of experience in Java development and be passionate about designing, developing, and maintaining high-quality applications. You will work collaboratively with cross-functional teams to deliver innovative, scalable solutions that drive business growth. Responsibilities: Design, develop, and maintain robust and scalable software applications using Java technologies. Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Write clean, efficient, and maintainable code following coding best practices and standards. Conduct unit testing and debugging of applications to ensure software quality and reliability. Participate in code reviews to provide and receive constructive feedback. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 3+ years of experience in Java Development. Skills & Competencies: Excellent problem-solving and analytical skills. Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, and related technologies. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open-Door Policy: Your ideas and feedback are always welcome. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! Join Serosoft today! If you are passionate about Java development and want to be a part of an innovative company that values collaboration and growth, apply now to start your journey with us. Qualification : Bachelors degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered.

Senior PHP Developer Experience Required: 3-6 years of experience in PHP Development Technical Skills: Proficient in PHP, including experience with PHP frameworks like Laravel, CodeIgniter, or Symfony. Experience in developing scalable and high-performance web applications. Strong knowledge of HTML, CSS, JavaScript, and jQuery for front-end development. Familiarity with databases such as MySQL, PostgreSQL, or MongoDB for data storage and management. Experience in working with RESTful APIs for seamless integration. Understanding of web technologies and frameworks for designing dynamic and responsive pages. Knowledge of UI/UX design principles to enhance user experience and interface functionality. Experience with version control systems such as Git for collaboration and code management. Familiarity with SEO best practices to ensure optimized website performance and search engine ranking. Job Responsibilities: Design and develop dynamic web pages, multimedia content, and GUIs based on client requirements. Work closely with technical teams to implement server-side logic and integrate with front-end components. Manage and update website content to ensure it is fresh and relevant for users. Upload and deploy websites onto servers and register them with major search engines for better visibility. Collaborate with writers, designers, and other stakeholders to ensure alignment with UI/UX best practices. Optimize web pages for better user experience, site speed, and overall performance. Ensure that websites are responsive and compatible across different devices and browsers. Maintain and improve websites by adding new features and fixing any reported issues. Desired Candidate Profile: 3-6 years of experience in PHP web development, with a focus on back-end logic and full-stack development. Experience in developing websites and web applications using PHP frameworks such as Laravel, Symfony, or CodeIgniter. Strong knowledge of front-end technologies like HTML5, CSS3, JavaScript, and jQuery for responsive designs. Experience working with databases like MySQL, PostgreSQL, and NoSQL databases. Good understanding of SEO principles and techniques for improving website visibility and search engine ranking. Excellent understanding of UI/UX best practices for designing seamless, intuitive web experiences. Proven experience in deploying websites and web applications, ensuring proper version control (Git). Strong problem-solving and debugging skills to optimize website performance. Effective communication skills for collaborating with cross-functional teams. Join our team and help us create innovative web applications that provide exceptional user experiences!

Job Description Technical Expertise Hands-on working with complicated customization of the latest versions of Adobe Commerce (Magento) Regular review of codes before it goes for UAT and optimize the system for speed and scalability Identify the production and automation opportunities as per the internal team requirement Stay up to date with the latest Adobe Commerce (Magento) technology Project Delivery Understand the business requirements of clients to design & deliver the best possible solutions to the client Working hands-on on the projects to ensure timely and quality delivery of the projects Guide and train the team to help them execute their projects Identify and implement the process improvements related to effective coding practices Responsible for the flawless delivery of each and every project Team Building & Management Build a high performing team with right technical talent and outstanding project execution skills Get involved in team building by actively participating in hiring, training and people management of team members Requirements Requirement: Min 3.5+ years of experience in Adobe Commerce (Formerly Magento) Experience in developing/editing third-party extensions Extensive experience with PHP and MySQL Experience with JavaScript frameworks such as jQuery Must handle multiple projects simultaneously Developer with strong PHP, Zend, and object-oriented programming experience Good experience of Magento core development (PHP) and Module development which involves database-level operations (Creating new tables in the database and developing Models) Website Development project including both back-end customizing API, plugins, and modules

Position: Software Engineer Job Category: Technical Department: Engineering Job Location: Indore Experience: 5+ years About the Role: India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for an experienced Software Engineer. The ideal candidate will have 5+ years of relevant experience in Java development and will be responsible for designing, developing, and maintaining high-quality software applications using Java technologies. You will collaborate with cross-functional teams, including product managers, designers, and other software engineers, to deliver innovative and scalable solutions. Key Responsibilities: 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API, JMS, etc. 2+ years of team-leading experience in production support of Java/J2EE applications. MUST have a production support attitude and aptitude. MUST have efficient troubleshooting aptitude and experience. MUST have experience working under high-pressure situations to strictly meet SLA. MUST have fixed code in application for resolving support tickets. Writing the code by strictly following the Coding Standards. Troubleshooting and resolving production support tickets and meeting SLA strictly. Must have worked on projects/products with Spring and Hibernate framework. Strong design, object-oriented, and core Java skills. Troubleshoot and resolve software defects and issues, ensuring timely resolution. Collaborate with team members to continuously improve software development processes and practices. Contribute to the documentation of software designs, technical specifications, and user guides. Provide technical support and guidance to other team members when required. Education & Experience: Bachelor s degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered. Minimum of 5 years of experience in Java Development. Skills: Solid understanding of object-oriented programming principles and design patterns. Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate, Spring MVC, Spring Boot). Strong knowledge of Rest API, JMS, etc. Experience with web application development using Java-based frameworks (e.g., Spring MVC, Java Servlets, JSP). Proficiency in database concepts and MySQL. Experience with version control systems (e.g., Git) and build tools (e.g., Maven, Gradle). Knowledge of software development methodologies and practices (e.g., Agile, Scrum). Strong communication and collaboration abilities, with the ability to work effectively in a team environment. Knowledge of cloud computing platforms (e.g., AWS, Azure) and related services will be an added advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Position: Assistant Manager HR Job Category: Non-Technical Department: Human Resources Location: Indore, Madhya Pradesh Experience: 8+ Years Employment Type: Full-Time, Permanent About the Role: We are seeking an experienced and proactive Assistant Manager HR to oversee payroll, performance management, and administrative functions. The ideal candidate will bring 8+ years of HR expertise, strong leadership skills, and a strategic mindset to align HR processes with business objectives. This role plays a key part in fostering a positive work environment, supporting employee development, and ensuring compliance with HR policies and labor laws. Key Responsibilities: Talent Acquisition & Recruitment: Manage the end-to-end recruitment process, ensuring a seamless candidate experience. Collaborate with department heads to align talent acquisition strategies with business needs. Payroll & Compliance: Oversee end-to-end payroll processing, ensuring accuracy, compliance, and timely execution. Ensure adherence to statutory regulations, labor laws, and company policies. Performance Management & Employee Development: Lead the Performance Management System (PMS), including goal setting, performance reviews, and career development initiatives. Work closely with leadership to drive employee engagement and retention strategies. HR Administration & Office Management: Manage administrative functions, including vendor coordination, office management, and facilities maintenance. Support employee well-being and ensure a productive workplace environment. Employee Engagement & Grievance Handling: Address and resolve employee grievances promptly, fostering a positive and inclusive work culture. Design and implement employee engagement initiatives to enhance workplace satisfaction. HR Strategy & Business Alignment: Partner with senior leadership to develop and implement HR strategies that align with organizational goals. Act as a trusted advisor to management on HR policies, best practices, and workforce planning. Education & Experience: Master s degree in Human Resources, Business Administration, or a related field. 8+ years of experience in an HR Generalist or leadership role. Prior experience in the IT industry is highly preferred. Key Skills & Competencies: Strong communication and interpersonal skills for effective stakeholder management. Excellent problem-solving and organizational abilities to manage multiple priorities. Adaptability in a fast-paced environment with evolving business needs. Strategic mindset with hands-on experience in HR operations and compliance. Learning & Growth: Continuous professional development opportunities. Cutting-Edge Technologies: Work on pioneering HR solutions. Global Opportunities: Expand your expertise with international exposure. Vibrant Work Culture: Team outings, celebrations, and engaging activities. Competitive Compensation: Attractive pay packages based on experience. Work-Life Balance: 5-day workweek with a focus on well-being. Health & Wellness: Comprehensive group health insurance coverage. Open-Door Policy: Your ideas and contributions are always valued. Prime Location: Work from our beautiful office in Indore, India s cleanest city! If you're an HR professional looking for a challenging yet rewarding role, we invite you to apply and be a part of our dynamic team at Serosoft! Qualification : Masters degree in Human Resources, Business Administration, or a related field.