Salesforce Configuration Customization Jobs in Bengaluru

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

NetSuite Staff Analyst Record-to-Report (R2R) Location: Bengaluru Department: Business Technology / Finance Systems Experience: 10+ Years (8+ Years in NetSuite with R2R Focus) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, anywhere, on any device. Through our Okta and Auth0 platforms, we provide secure access, authentication, and automation tools putting identity at the heart of enterprise security and growth. We value diversity of thought, experience, and background. We re not looking for someone who checks every box we re looking for lifelong learners and collaborative contributors who will strengthen our mission. The Opportunity As a NetSuite Staff Analyst, you will play a critical role in optimizing and maintaining Okta s financial systems with a strong focus on Record-to-Report (R2R) operations. This includes ensuring system integrity, supporting audits, improving month-end close processes, and enabling seamless integrations between NetSuite, Oracle Fusion Cloud, and other enterprise systems. You ll be the go-to SME for NetSuite s R2R functionality and collaborate across Finance, IT, and external partners to drive process excellence and scalability. Key Responsibilities System Expertise & Operations Act as a subject matter expert (SME) for NetSuite R2R functionality (GL, Fixed Assets, Subledger, Consolidations). Maintain workflows, dashboards, saved searches, and configurations to enhance system performance and compliance (SOX, GAAP). Close & Reporting Support Support month-end, quarter-end, and year-end close by ensuring timely reconciliations, reporting, and intercompany transaction accuracy. Partner with Accounting and Finance teams to streamline journal entries, accruals, and fund transfers. Projects & Integrations Lead or participate in NetSuite R2R-related projects: migrations, upgrades, process improvements, and integrations. Collaborate on integrations with tools like Boomi, Celigo, or other middleware. Stakeholder Collaboration Work with Finance, IT, and external vendors to resolve NetSuite issues, support users, and evaluate automation opportunities. Train users on NetSuite functionality and document best practices. Audit & Compliance Support internal and external audit processes by maintaining data integrity, system configurations, and traceability. Generate required audit reports and ensure all financial controls are in place. Required Qualifications Bachelor s degree in Accounting, Finance, Information Systems, or related field. 10+ years in financial systems technology, with 8+ years of hands-on NetSuite experience in R2R. Deep understanding of GAAP/IFRS, general ledger structure, and financial reporting. Proficiency in SuiteScript, Saved Searches, Dashboards, and NetSuite customization. Strong experience with: Account Reconciliations Fixed Assets Intercompany Accounting Multi-Currency Fund Transfers and Accruals Solid understanding of Scrum/Agile methodologies. Excellent communication and stakeholder management skills. Preferred / Nice-to-Have Skills Experience with integration tools such as Boomi, Celigo, or similar. Exposure to Oracle Fusion Cloud, SAP, or other ERP systems. Familiarity with related systems like Workday, Coupa, Avalara, and Salesforce. Work at the Core of Identity Security Help build and maintain mission-critical financial systems for a global tech leader. High-Growth Environment Join a rapidly scaling company and make a measurable impact. Cross-Functional Collaboration Work with global teams across Finance, Technology, and Compliance. Innovate in Finance Technology Leverage GenAI and automation to optimize reconciliation and reporting workflows. Inclusive Culture Thrive in a team that celebrates learning, diverse perspectives, and continuous growth. Join Okta, where your technical expertise in NetSuite and financial systems directly powers enterprise innovation and scale. Qualification : Bachelors degree in Accounting, Finance, Information Systems, or related field

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

Lead - Salesforce Development Department: Software Engineering Job Type: Full Time Location: Banglore JOB DESCRIPTION: We are looking for a Sr. Software developer/Lead to join our Salesforce team. The team is responsible for the end to end product development including the APIs and UI for the features, security and performance aspects, As a developer you will collaborate with product managers, quality engineers, and other top notch software engineers to design and implement features for our Qualityze Suite of products on force.com platform. RESPONSIBILITIES: Lead feature and architecture design with a major focus on force.com platform. Hands on design and development of custom solutions on the force.com platform including significant work in Apex, Visual Force and application integration patterns. Have a passion for quality and writing clean,solid, readable code thatscales and performs well. Adopt, embrace, and promote agile and test driven practices with your peers. Value team excellence over individual productivity. Designs and implements business technology solutions focused on cloud based business applications, specifically force.com. Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control. Participate and promote architectural initiatives, balancing long term velocity with short term customer needs. REQUIRED SKILLS AND EXPERIENCE: Good experience building large scale, data driven web applications. Hands on experience on Java. In depth Knowledge of databases and experience with SQL and relational schema design

Salesforce Developer Department: Software Engineering Job Type: Full Time Location: Banglore KEY SKILLS: Strong understanding of Salesforce Declarative Programming and Administration develop code, custom objects, Visual Force pages, Apex, reports, workflows and assignment rule Knowledge of user interface development skills including HTML, DHTML, CSS, JavaScript, AJAX. Strong working knowledge of Salesforce Query Language (SQL/SOQL). Good experience building large-scale, data-driven web applications. Hands on experience on Java. In-depth Knowledge of databases and experience with SQL and relational schema design. Develop Apex (classes and triggers), Visualforce*, (based on specific requirements) to extend Salesforce in order to support business requirements. Custom User Interface development, including Visualforce* pages/Lightning pages, Aura Components** and Lightning Web Components.

Manager Adobe AEM Engineering Location: Bengaluru, India Department: Experience Engineering | Adobe AEM Type: Full-Time About the Role As a Manager Adobe AEM, you will lead the delivery of end-to-end digital experience platforms for global clients using Adobe Experience Manager and other Adobe Experience Cloud solutions. You will architect, implement, and optimize scalable enterprise content management solutions, while mentoring technical teams and working directly with clients to understand and translate business requirements into robust, scalable systems. Key Responsibilities Lead design, architecture, and implementation of large-scale AEM projects (Sites, Assets, AEM as a Cloud Service). Architect AEM components, templates, workflows, tagging, publishing, and metadata models. Define and implement cloud-native, SEO-optimized, accessible, secure, and performant digital platforms. Oversee quality processes, including CI/CD (e.g., Jenkins, Bamboo, Cloud Manager), code reviews, SonarQube, and automated testing. Manage infrastructure setup and configurations: Load Balancers, Apache, CDN, DR, and AEM environments. Collaborate across cross-functional teams including frontend (React, Angular, HTL), backend (Java), QA, and DevOps. Support content migration, integrations with eCommerce platforms (Hybris, Magento), and Digital Asset Management systems. Ensure adoption of best practices in performance, scalability, monitoring, and responsive design. Interface directly with clients for technical consulting, requirement gathering, and delivery oversight. Lead and mentor development teams (20+ members) across all project phases in Agile/Scrum environments. Required Skills & Experience 10+ years of experience in software engineering with at least 5+ in AEM development. Deep expertise in AEM architecture (including SaaS/Cloud Service, SDK), deployment (Maven), and migration planning. Proficient in Java 8/11, JCR, OSGi, Sling Models, HTL, JSP, and server-side integrations. Strong understanding of frontend development (ReactJS, Angular, Bootstrap, HTML5, CSS3, JS frameworks). Familiarity with Adobe I/O Runtime, Adobe Events, and cloud platforms (AWS, Azure, GCP). Experience with Adobe Experience Cloud tools: Target, Analytics, Campaign, Launch, Scene7. Proven success in leading full-stack delivery teams including frontend, backend, QA, and PM. Knowledge of SEO, accessibility (WCAG A, AA, AAA), performance monitoring (New Relic, AppDynamics), and analytics integration. Hands-on with monitoring and observability tools: Squid, Nagios, Zabbix, Ganglia, etc. Exposure to Agile methodologies and estimation/planning across digital project lifecycles. Bonus / Preferred Qualifications Experience integrating AEM with eCommerce (Magento, Hybris, ElasticPath). Working knowledge of microservices, containerization, and RESTful services. Adobe certifications (e.g., Adobe Certified Expert AEM Developer/Architect). Familiarity with Adobe I/O integrations and Adobe Dynamic Media. Benefits Gender-Neutral Policy 18 Paid Holidays per year Parental Leave and New Parent Transition Program Flexible Work Arrangements Employee Wellness Programs About Publicis Sapient Publicis Sapient is a premier digital transformation partner helping global enterprises redefine their future with technology. With over 20,000 professionals across 53 offices worldwide, we deliver bold digital solutions across strategy, customer experience, data, and engineering.

Senior Salesforce Developer Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services, emphasizing efficiency, cost-effectiveness, and continuous improvement. We leverage technology to enhance our service delivery and have developed proprietary internal applications that evolved into flagship products. Serving over 600 clients globally, MaxVal combines deep IP expertise with cutting-edge tech solutions, employing 725+ professionals passionate about innovation and customer success. Job Overview MaxVal is seeking a proactive Senior Salesforce Developer to join the Product Implementation team. You will play a key role in designing and enhancing Symphony, our Intellectual Property Management Software (IPMS) built on Salesforce, catering to high-profile clients. The role involves collaborating with distributed teams, ensuring adherence to best practices, managing deployments, and mentoring team members. Key Responsibilities Collaborate with customers, business units, and product managers to design and develop new Salesforce product features. Engage in solution architecture discussions to propose effective, scalable solutions. Lead technical discussions on customization vs. configuration decisions. Document design specs, architecture, APIs, and custom objects. Manage and lead a Salesforce development team, including offshore resources, in an Agile environment. Develop custom Salesforce functionality using Apex, Visualforce, Lightning, SOQL, REST/SOAP APIs. Ensure compliance with Salesforce governor limits and best practices. Design and implement integrations between Salesforce and other systems. Apply best practices in master data management on the Force.com platform. Lead sprint reviews to gather stakeholder feedback. Drive improvements in DevOps and deployment workflows. Troubleshoot complex support issues and implement robust solutions. Mentor junior developers and perform code/design reviews. Requirements Education & Experience: Bachelor s or Master s in Computer Science or related field, or equivalent experience. 5+ years hands-on Salesforce Force.com development experience. Proven expertise with Visualforce, Apex, Salesforce Lightning, SOQL. Experience in building and integrating REST or SOAP APIs. Experience delivering enterprise-grade Force.com applications. Technical Skills: Deep understanding of Salesforce platform products and ecosystem. Strong grasp of SDLC: coding standards, reviews, source control, testing, deployment. Experience with SSJS, SQL, Node.js, and Salesforce Administration. Preferred Certifications: Salesforce Platform Developer Salesforce Platform App Builder Force.com Advanced Development Certifications Qualification : Bachelors or Masters in Computer Science or related field, or equivalent experience.

Job Title: Lead Salesforce Engineer Location: Bangalore, India Job Type: Full-Time (Hybrid Work Model) Experience Level: 8+ Years About Eightfold: Eightfold AI is revolutionizing the way we think about skills, careers, and talent management. With over $410 million in funding and a valuation of over $2B, we are leading the industry with our AI-powered Talent Intelligence Platform. Our mission is to transform how organizations hire, develop, and retain talent, ultimately helping individuals transform their careers. Join a dynamic team of innovators and make a tangible impact on employment worldwide. Led by experts with backgrounds from Google, Facebook, and IIT, we re on a mission to redefine how talent is connected with opportunity. What You Will Do: As a Lead Salesforce Engineer, you will lead the design, development, and enhancement of Salesforce solutions, ensuring scalability and maintainability. You will be involved in both technical leadership and hands-on development, driving improvements while mentoring junior and senior developers. Key Responsibilities: Salesforce Solutions Design: Lead and architect the development of Salesforce solutions, including customizations, programming, and data migrations. Project Management: Participate in the planning and execution of Salesforce initiatives, leading the delivery of features, enhancements, and KTLO work items. Team Leadership: Mentor and guide a team of Salesforce developers, ensuring adherence to best practices and alignment with enterprise architecture. Code Reviews & Best Practices: Promote coding best practices, perform solution and code reviews, and ensure compliance with Salesforce best practices. Stakeholder Collaboration: Work closely with GTM systems, RevOps, and business teams to define and execute on Salesforce system enhancements. Technical Debt Management: Identify technical debt and propose design strategies to restructure or overcome existing limitations without compromising functionality. Agile/Scrum Methodologies: Use Agile practices to drive development, including sprint planning, standups, and retrospectives. Salesforce Development: Develop and deploy solutions using Apex, Visualforce, Lightning Web Components (LWC), Salesforce CPQ, Flows, and APIs. Salesforce Performance Optimization: Continuously monitor Salesforce performance, identifying areas for improvement and optimization. Knowledge Transfer & Post-Delivery Support: Coordinate post-delivery activities including support, documentation, and knowledge transfer. Proof of Concept: Lead the creation and demonstration of proof of concepts to address complex business needs. Cross-Functional Collaboration: Work with teams across departments to ensure effective integration and deployment of Salesforce solutions. Qualifications: Required Skills & Experience: 8+ years of experience in implementing Salesforce CRM capabilities, with strong expertise in Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud. Advanced proficiency in Salesforce development tools including Apex, JavaScript, VisualForce, LWC, SOQL, REST API, and Bulk API. Deep understanding of Salesforce architectures, data models, and best practices. Proficient in Salesforce deployment (Metadata API, ChangeSets, Version Control) and data governance (profiles, permission sets, data visibility). Expertise in middleware integration tools, data analysis, and ensuring data hygiene. Strong problem-solving skills with the ability to manage high-level software issues. Solid understanding of Salesforce security practices (e.g., profiles, permission sets, sharing settings). Familiarity with Agile/Scrum methodologies and experience with development cycles, including UAT and deployment. Strong verbal and written communication skills, including presentation skills. Bachelor s degree in Computer Science or related field. Good to Have: Salesforce Certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Technical Architect). Exposure to middleware integration tools. Impactful Work: Play a key role in transforming the future of employment and talent management with AI. Growth Opportunity: Eightfold has received $410M in funding and boasts a $2B+ valuation, offering immense opportunities for career growth. Hybrid Work: Enjoy a flexible, hybrid work model that balances remote work with in-office collaboration twice a week in Bangalore or Noida. Inclusive Culture: We believe in equal opportunity and diversity in the workplace, welcoming individuals from all backgrounds. How to Apply: If you are an experienced Salesforce Engineer with a passion for solving complex business problems and leading innovative projects, apply today to join Eightfold AI s mission to reshape how talent and opportunity meet! Qualification : Bachelors degree in Computer Science or related field.

Technical Lead-Base Level (CTMS Setup) Location: Bengaluru (100% Home-based role) Job Overview: The Technical Lead will be responsible for developing, populating, and supporting templates related to clinical trial payments in the Clinical Trial Management System (CTMS) and other applicable payment systems. The role includes providing assistance and support to Contract & Centralized Services (CCS), business partners, and stakeholders in the use of CTMS for clinical trial payments. This is a fully remote position. Key Responsibilities: CTMS Payment Support: Support the study team training on CTMS payment processes and maintain data entry completeness for clinical trial payments. Issue Resolution & Tracking: Assist with complex issue resolution, resolve failed payments, track issue statuses, and attend meetings to review ongoing issues. Study Setup & Collaboration: Ensure proper study setup in CTMS, collaborate with business partners and stakeholders to address issues and ensure alignment with study goals. Template Creation & Revision: Create or revise payment templates in the CTMS and ensure their accuracy. Issue Management: Support issue resolution via the SAM tool, participate in team meetings, and provide support to other CCS CTMS regions. Adherence to Guidelines: Ensure that all services provided comply with client SOPs, WIs, policies, local regulatory requirements, and ICH-GCP guidelines. Additional Deliverables: Assist with any additional deliverables as assigned to meet project goals and ensure seamless study operations. Qualifications: Education: Bachelor's degree or equivalent in appropriate scientific or business disciplines. Experience: 2-4 years of experience in the pharmaceutical or clinical research industry, specifically in clinical trial payments, pricing, or budgeting. CTMS Experience: Strong hands-on experience with Clinical Trial Management Systems (CTMS) is a must; familiarity with EDC (Electronic Data Capture) systems is a plus. Communication Skills: Fluent in English, with excellent oral and written communication skills. Compliance Knowledge: Familiarity with healthcare compliance and other relevant regulations (e.g., HIPAA, FCPA, Safe Harbor, etc.). Analytical Skills: Strong analytical abilities and problem-solving skills to address challenges effectively. Cross-Functional Collaboration: Ability to work effectively in cross-functional teams and interact with various levels of the organization. PC & Database Management Skills: Proficiency with MS Office suite and database management tools. Work Style: Self-motivated with the ability to work independently and accomplish substantial tasks with minimal supervision. Virtual Work Experience: Previous experience working in a virtual environment and collaborating remotely. Desired Attributes: Innovative Spirit: Ability to bring forward creative solutions to complex problems. Interpersonal Skills: Strong ability to collaborate and maintain positive working relationships with team members and stakeholders. This position offers an exciting opportunity for an individual with a strong background in CTMS, clinical trial processes, and problem-solving abilities, seeking to work in a dynamic and fully remote environment. If you are a motivated professional with experience in clinical trial management and payments, we encourage you to apply. Qualification : Bachelor's degree or equivalent in appropriate scientific or business disciplines.

Job Title: Zoho Developer Location: Rajkot, Gujarat, India Roles and Responsibilities: Zoho Customization Specialist: Customizing Zoho products (CRM, Creator, Books, Projects, etc.) to align with business needs. Creating and modifying workflows, layouts, and fields in Zoho applications. Zoho Integrator: Integrating Zoho products with third-party applications using APIs. Setting up and managing seamless data flows between systems. Application Developer: Building custom applications using Zoho Creator. Developing automation scripts and workflows using Deluge (Zoho's scripting language). Support Analyst: Troubleshooting issues in Zoho products and implementing fixes. Providing technical support to end users. Business Analyst: Collaborating with stakeholders to gather requirements and understand business processes. Translating business needs into Zoho configurations and customizations. Data Manager: Handling data migration to or from Zoho applications. Ensuring data integrity and security during system updates and changes. Qualifications: Bachelor's degree in Business, Information Technology, or a related field. Proven experience with Zoho CRM and Zoho Creator. Strong understanding of CRM best practices and data management. Proficiency in scripting (Deluge, if applicable) and integration techniques. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Preferred Skills: Experience in project management or agile methodologies. Familiarity with other Zoho products (e.g., Zoho Books, Zoho Projects). Certifications in Zoho CRM or Creator are a plus. Education: Bachelor's (Required) Qualification : Bachelor's degree in Business, Information Technology, or a related field.

Job Description: Senior Salesforce Developer Join a global organization with 82000+ employees around the world, as a Senior Salesforce Developer based in IQVIA Bangalore. You will be part of IQVIA s world-class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products. Salesforce Developer responsible for making configuration & customization changes to existing objects and code. As a member of the Centris Speaker Bureau team, ability to work on Change Request & provide L2 support with strong analytical skills on functional and technical aspects of Centris applications with good Apex Coding, VFpages, LWC, Auar Component exposure on Lightning interface. Work independently on Change Request. Requirements: 5 - 8 years of experience in SFDC, ideally should have worked in Apex Coding, VFpages, LWC, Aura Component, Lightning flows and SFDC Certified on DEV (PD1/PD2), Administration, Sales Cloud or Service Cloud. Has a good understanding of the cloud computing concepts. Knowledge on the Salesforce product landscape, Sales Cloud and Service Cloud. Experience in Web Service APIs for integration purposes. Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage. Good Knowledge on CICD, Deployment tools like COPADO, GITLAB. Hands-on exposure on Visualforce pages, Lightning Flexi pages, Apex Coding, and skilled in SOQL knowledge and use of Workbench/Data Loader/Inspector tools. Expert level of Salesforce configuration, workflow, approval process, Flow and other automation features. Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management. Strong understanding on ITIL process. Meet with stakeholders to determine project needs. Develop customized Salesforce product solutions. Design, code, and implement Modules & applications. Test functionality of the applications by re-producing scenarios in lower environments. Write documentation and provide technical training. Problem Solving skill with good Root Cause Analysis(RCA) is must with proactive measures to handle problem & Incidents tickets. Functional knowledge of unit testing and best practices of SDLC. Good communication skills to deal with customers, peers & stakeholders. Support including, but not limited to, SFDC configuration and preparation of standard operating procedure (SOP) documentation for day to day process & a strong Incident handling skills. Ability to complete all assigned requests within projected time lines & SLA s. Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards. Knowledge on Lightning is must. Open to work on rotational shifts (specific to EMEA & US region).

Job Title: Business Intelligence (BI) Lead Life Sciences Sector About the Role: As the BI Lead, you will spearhead and develop Business Intelligence (BI) projects within the team, focusing on constructing an analytical data layer, developing custom BI reporting solutions, monitoring platform performance, and enabling self-serve reporting for Regional Business Units (RBU) and Global Business Units (GBU). Your primary responsibility is to deliver high-quality contributions to client projects in the life sciences sector. These tasks will range from basic analysis and problem-solving to assisting in the creation of more complex solutions. You ll demonstrate a comprehensive understanding of pharmaceutical data assets, including IQVIA, CRM, and MCM data, as well as country-specific variations. Key duties include training and upskilling Business Units (BUs) to use the self-serve layer effectively for report and dashboard creation, assessing data requirements for decision-making, and ensuring data accuracy. You ll work closely with engineering and data platform teams to improve data availability and reliability, while collaborating on client proposals and solution strategies. Additionally, you will contribute to documentation and specifications, design presentations, and actively engage in the consulting methodologies and life sciences market to continuously grow your knowledge. Key Responsibilities: Lead BI projects, including building and maintaining an analytical data layer, and developing BI solutions for reporting and visualization. Deliver high-quality, timely contributions to life sciences client projects, ranging from basic analysis to complex solutions. Utilize pharmaceutical data assets (IQVIA, CRM, MCM) and understand regional data variations. Train Business Units (BUs) to efficiently use the self-serve reporting layer for creating reports and dashboards. Assess data requirements, identify suitable data sources, ensure data accuracy, and perform necessary transformations for decision-making. Establish and track business metrics, and perform in-depth process analysis to identify areas for improvement. Collaborate with engineering and data platform teams to enhance data availability and reliability. Review and analyze client requirements, contribute to proposal development, and create tailored client solutions. Create detailed documentation, including specifications and quantitative/qualitative analyses. Present client deliverables within established frameworks, adapting presentations to audience needs. Stay engaged in consulting methodologies, life sciences market trends, and professional development opportunities. Manage project-based responsibilities under the guidance of senior consultants and directors. Desired Candidate Profile: Proficiency in SQL and BI platforms, particularly Power BI (Spotfire knowledge is a plus). Extensive experience with data transformation/ETL, data modeling, and a strong understanding of data platforms and ETL processes. Hands-on experience with Power BI, including the creation of reports, dashboards, and visualizations, and experience in environments such as Salesforce, Snowflake, or Azure. Skilled in migrating SSRS reports/Tabular reports to Power BI Paginated Reports. Advanced knowledge of Power Query M and experience building sophisticated DAX queries. Experience implementing static and dynamic Row Level Security, along with extensive knowledge in dataset design, data cleansing, and aggregation. Understanding of relational database structures, principles, and practices. Solid SQL skills, including the ability to write complex queries and create SQL views for custom datasets. Strong proficiency in Excel, PowerPoint, and Access, with VBA knowledge considered a plus. Proven ability to build relationships with multiple stakeholders (BI engineers, Data Engineers, Consulting teams, Product Managers). Familiarity with Software Development Life Cycle (SDLC) and Agile methodologies. Experience with technical project execution, including proposal writing, creating BRD, PDD, SDD, and user documentation. Excellent verbal and written communication skills. Previous experience in application or implementation support is required. Strong problem-solving skills and a macro-level approach to research and analytics. Good to Have: Experience with other BI technologies (e.g., Tableau, Looker Studio, ThoughtSpot). Knowledge of Python/R. Experience with Microsoft Power Platform tools (e.g., PowerApps, Power Automate). Hands-on experience with Canvas App Configuration, Canvas App Functions, Power Portals, Power Automate Desktop, and custom connectors. Familiarity with Azure services, AI builder, Virtual Agents, and SharePoint list customization. Microsoft Power Platform certification is a plus. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. 6-8 years of relevant experience. Demonstrated collaborative approach, working effectively across teams to achieve objectives. Knowledge of core business processes and their impact on decision-making and growth. Familiarity with consulting methodologies, tools, and techniques. Up-to-date with current industry trends and insights into competitors and marketplace dynamics. Proficiency in time management, Scrum methodologies, and agile working practices. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

SAP S/4 HANA Sales & Procurement Support Specialist Company Arm Location Bengaluru, India Job Overview This role is based in Arm s Bengaluru office, operating on a 16x5 shift pattern with on-call responsibilities on a rotational basis. The initial focus will be on specialist end-user support and resolving issues related to SAP S/4 HANA Sales, Sourcing & Procurement, and Logistics General & Execution solutions. Over time, the role will evolve into a DevOps structure, including design, development, project participation, and ongoing service maintenance. Candidates should hold at least a B.Tech or higher degree in Computer Science, Software Engineering, or a related field, and have at least 3 years of experience in a similar role within a global organisation. A minimum of 1 year must include hands-on experience with SAP S/4 HANA solutions. Required Skills and Experience Experience providing L2 and L3 support for SAP S/4 HANA systems. Proven track record in operational support, including Incident, Request, Change, and Problem Management aligned with ITIL standards. At least one S/4 HANA implementation as a Sales consultant, with strong understanding of integration across other SAP modules. Deep experience with SAP S/4 HANA Sales, Sourcing & Procurement, and SAP Variant Configuration (LO-VC). Hands-on experience with SAP FIORI and S/4 HANA Embedded Analytics. Knowledge of SAP Entitlement Management System (EMS). Experience integrating S/4 HANA with EMS using SAP Cloud Platform (CPI) and/or other middleware platforms. Knowledge of SAP Revenue Accounting and Reporting (RAR), SAP Global Trade System (GTS), and SAP Ariba. Excellent communication, teamwork, and analytical skills. Nice-To-Have Skills and Experience Certifications in SAP S/4 HANA. Familiarity with Salesforce, ServiceNow, and other web-based technologies. Experience working in the semiconductor industry or other engineering-focused organisations. Comfortable working with development practices such as Waterfall and Agile. Experience working in a global, diverse, and multicultural environment. What Arm Offers Arm is committed to global talent acquisition and offers an attractive relocation package. With offices worldwide, Arm is a diverse organisation of dedicated, creative, and hardworking engineers. By fostering a dynamic, inclusive, meritocratic, and open workplace, Arm empowers every team member to grow, succeed, and make a meaningful contribution to the company's global success. #LI-KR2

Job Title: Business Applications Administrator/Analyst Location: Bengaluru (Hybrid) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: Couchbase is changing the world through data platforms and is looking to evolve our business application footprint to support this mission. The growing team is searching for a Business Applications Administrator/Analyst to support the internal applications. The right candidate loves automation, has implemented or supported integration systems, and is capable of working autonomously to create their own roadmap. Technologies supported include ERP (Netsuite) and other SaaS applications that interact with this core system. Key Responsibilities: Work with key system owners to develop a roadmap for streamlining systems. Serve as the primary systems administrator for key finance business systems, including Netsuite, Coupa, Concur, RevPro, and Avalara. Familiarity with integration business processes for key financial systems. Familiarity with integration tools like Boomi, SnapLogic, Workato, etc. Assist with project scoping, planning, and scheduling. Work with cross-functional business teams to define best practice business processes. Efficiently optimize existing business processes to drive productivity. Perform general support functions for Netsuite, Coupa, RevPro, and other peripheral finance systems, including user account maintenance, reports, new user setup, and related tasks. Preferred Qualifications: 3-5 years of experience as a Business Analyst in Netsuite. Excellent knowledge of key Netsuite areas like Order Management, Invoicing, Cash Application, and Saved Searches. Understanding of integrations between Salesforce and Netsuite applications is a plus. Familiarity with setting up integrations using API keys is a plus. Understanding of support tools like Zendesk or Jira. Ability to gather business requirements and translate them into functional requirements with the development team. Ability to identify manual processes and assist in automating them. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!

Engineer - Enterprise Platform (E-commerce) Job Overview Engineer - Enterprise Platform in E-commerce with 3-7 years of experience. Extensive proficiency in middleware MVC, JavaScript, CSS, web components, data management, integration, agile development, security, API, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5. Strong understanding of middleware MVC for system communication. Skilled in front-end development, web components, and data management. Experienced in agile methodologies, information technology, and security principles. Responsibilities include designing and implementing custom solutions, creating RESTful APIs, collaborating with diverse teams, conducting code reviews, upholding coding standards, and staying updated on Salesforce features. Good to have experience in requirement analysis, mentoring, CI/CD tools, and strong interpersonal skills. Bachelor's degree in Computer Science or related field required, with preference for Salesforce Certified Platform Developer II and AWS Certified Solutions Architect - Professional certifications. Roles & Responsibilities Design, develop, and implement advanced custom solutions using Salesforce Lightning Web Components (LWC) and Apex in an enterprise platform environment. Create and maintain RESTful APIs for seamless integration between Salesforce and external systems, ensuring data consistency and security. Collaborate with diverse teams, including business analysts and project managers, to gather requirements, design solutions, and deliver business-driven outcomes. Conduct thorough code reviews, identify and debug issues, and provide technical mentorship to junior developers to enhance their skills and knowledge. Uphold best practices in coding standards, security protocols, and performance optimization throughout the software development lifecycle. Stay abreast of the latest Salesforce features and updates, proactively suggesting enhancements and innovations for continuous improvement. Leverage expertise in Salesforce administration, configuration, and data management to streamline processes and enhance system efficiency. Demonstrate proficiency in SOQL, SOSL, and integration techniques to build robust Salesforce solutions. Engage in requirements analysis, design, testing, and deployment phases with meticulous attention to detail. Possess excellent problem-solving abilities and collaborate effectively within the team and with non-technical stakeholders. Preferred qualifications include Salesforce certifications, familiarity with other Salesforce development tools, Agile methodologies, and CI/CD practices. Our Ideal Candidate Extensive experience in middleware MVC, JavaScript, CSS, web components, data management, integration, agile development, information technology, security, API, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5. Proficiency in these skills should range from intermediate to advanced levels for candidates with 3-7 years of experience. Understanding middleware MVC is crucial for managing communication between systems and enabling seamless data flow. Proficiency in JavaScript and CSS is necessary for front-end development and enhancing user interfaces. Knowledge of web components is vital for building modular and reusable web elements. Expertise in data management is required to ensure efficient storage, retrieval, and manipulation of data. Experience in integration and agile development methodologies is important for collaborative and iterative project execution. Understanding information technology and security principles is essential for maintaining system integrity and data protection. Proficiency in API development, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5 is crucial for developing scalable and secure Salesforce applications. Skills in Salesforce, Lightning Web Components, RESTful APIs, Apex, SOQL/SOSL, HTML5, CSS, and JavaScript are particularly prioritized for this role at EBAY. A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position. Salesforce Certified Platform Developer II and AWS Certified Solutions Architect - Professional certifications are preferred for this role. Company Overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infusing speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps companies get unstuck . We re a technology company that gives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organizations talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position

Job Overview: Develop, integrate, enhance and solve Salesforce Sales Cloud and CPQ solutions. Complete technical projects and maintain live services as technical lead of a cross-disciplinary and geographically diverse team. Deep technical expertise, ensuring systems are performant and fit-for-purpose, with a requirement for on-call support as needed. Responsibilities: Core responsibilities include but not limited to: Lead technical design, development and implementation of Salesforce products and services. Modernise and/or improve Salesforce live services through continuous improvement. Design, develop, and maintain solutions within a DevOps environment, including the creation and upkeep of comprehensive documentation. Ensure sustained service performance levels for Salesforce products and services including responding to and resolving incidents. Required Skills and Experience: Strong IT background with consistent track-record in complex Salesforce projects. Hold at least a B.Tech in computer science, information technology, or a related field, at least 6 years of overall experience in similar role within a large, global organisation of which minimum 3 years working with Salesforce Sales Cloud & CPQ. Successful history as technical lead in large-scale projects from inception to completion needed. Ability to work autonomously, commitment to staying abreast of the latest industry developments. Sales Cloud: Lead, opportunity, quote, and product management; Sales Cloud-specific functionalities like Opportunity Teams, Sales Path, and Collaborative Forecasts. Configuration: Salesforce objects, fields, page layouts, record types, and security settings (profiles, permission sets, role hierarchy, sharing rules); Experience in setting up and customising sales processes, stages, and workflows. Automation: Automating sales processes using Flows; build sophisticated automations tailored to sales operations. Custom Development: Proficiency in Apex, Visualforce, Lightning Component Framework and Aura Components; Salesforce DX and version control. Salesforce CPQ: Product-rules, price-rules, discount schedules, quote templates, and approval processes; CPQ bundle configurations, options constraints, and configuration attributes. Complex pricing scenarios tailored to business needs. Nice To Have Skills and Experience: Integration: Integrate external systems using Salesforce APIs (REST, SOAP, Bulk, Metadata); Middleware platforms like MuleSoft. Data Management: Import, export, and migration; quality and governance principles; database concepts and modelling within Salesforce. Reporting and Analytics: reports and dashboards within Salesforce catering to specific needs of CPQ analysis, such as quote accuracy, discount levels, and sales performance. Salesforce Certified Sales Cloud Consultant and/or Certified Administrator; additional certifications like Certified Advanced Administrator or Certified Platform Developer; Certified CPQ Consultant! Experience with Agile practices, including familiarity with Scrum and Kanban frameworks for managing development cycles and delivering incremental improvements! In Return: Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances. Arm s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. #LI-KR2 Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect wher...

About Salesforce At Salesforce, we help companies leverage our powerful CRM platform and innovative technology solutions to drive digital transformation. With a commitment to personal and professional growth, we empower individuals to achieve business results while making a meaningful impact. As part of our rapidly growing SMB segment, we re looking for a dynamic Presales Solution Engineer to help shape the future of business technology. Position Overview This is an outstanding opportunity for an experienced Presales professional to collaborate with the Sales team and showcase Salesforce s capabilities in driving digital transformation for SMBs. The ideal candidate will be passionate about helping businesses unlock their potential through strategic use of technology, building meaningful solutions, and driving business outcomes. Your Impact Strategic Partnership: Work closely with Sales teams to foster relationships with prospects and existing customers, driving customer success and sales growth. Discovery Expertise: Lead outcome-driven conversations to deeply understand customer business requirements, uncover challenges, and guide discovery sessions. Solution Visionary: Co-create tailored solutions on the Salesforce platform, aligning short and long-term goals with the customer s digital transformation journey. Compelling Demonstrations: Design and deliver product demos, showcasing the versatility and impact of Salesforce solutions. Continuous Learning: Engage in training and certification programs to stay ahead of industry trends and enhance expertise. Field Feedback: Act as a liaison between customers, product teams, and enablement teams to provide valuable field insights that enhance product offerings. Trusted Advisor: Serve as an expert consultant, demonstrating the business value of Salesforce solutions to both technical and business leaders. Key Responsibilities Thought Leadership: Drive customer success and digital transformation through innovative solutions. Solution Building: Run discovery sessions, engage with business users, and design presentations, demonstrations, and prototypes. Roadmap Creation: Build roadmaps to clearly articulate how customers can evolve from their current state to their desired future state. Executive Communication: Present business value to managers and executives, making complex solutions understandable. Customer Engagements: Lead multiple customer engagements, balancing responsibilities and delivering impact. Collaboration: Be a collaborative team member who shares knowledge and supports others in delivering high-quality solutions. RFP/RFI Responses: Provide functional and technical responses to customer requests for proposals or information. What You Bring Experience: A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions. Solution Selling Expertise: Strong experience in pre-sales and implementation, especially for enterprise customers. Business Analysis: Experience building business cases, return on investment analysis, and driving customer journeys. Cloud Knowledge: Understanding of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Presentation Skills: Outstanding verbal and written communication skills, with an emphasis on needs analysis, business justification, and closing. Problem-Solving: Ability to think creatively and develop innovative solutions to meet customer needs. Ready to Join the Salesforce Team? If you re an innovative thinker with a passion for driving change and delivering impactful solutions, we d love to have you on our team to help shape the future of Salesforce-powered transformation. Qualification : A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions.

Position: Support Engineer Location: Bengaluru, India Category: Information Technology Job Type: Full-time, Salaried About the Role: As a Support Engineer at Cargill, you will provide expert technical support to Salesforce customers, troubleshooting issues, resolving complex problems, and explaining product features. You will ensure smooth platform operations, handle software installations and updates, and manage DevOps activities and quality assurance. This role requires a strong understanding of Salesforce applications, excellent communication skills, and a problem-solving mindset to ensure customer satisfaction and operational efficiency. Key Responsibilities: Technical Troubleshooting: Diagnose and resolve technical issues across various Salesforce modules, including Sales Cloud and Service Cloud. Analysis & Support: Analyze system logs, error messages, and data discrepancies to identify root causes and provide timely solutions to customers via phone, email, and online platforms. Clear Communication: Simplify complex technical concepts and explain them in an understandable manner to users with varying technical expertise. High-Priority Issue Resolution: Handle critical customer issues (P1, P2) and ensure timely updates to stakeholders. Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs and ensuring a positive experience. Case Management: Manage customer expectations and effectively communicate progress on support cases, escalating complex issues when necessary. Other Duties: Perform additional tasks as assigned, in line with team objectives and customer needs. Qualifications: Minimum Qualifications: Experience working with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud); Salesforce certifications are a plus. Proficiency in Salesforce coding languages (Apex, Visualforce, Lightning) and configuration. Knowledge of ITSM processes such as Incident, Service Request, Change, and Problem management. Experience in stakeholder management and communication. Preferred Qualifications: 4-5 years of IT experience, with expertise in Salesforce platform support. Key Behaviors: Ability to independently solve technical issues related to Salesforce. Strong communication skills, with the ability to deliver clear and tailored information to diverse audiences. Qualification : 4-5 years of IT experience, with expertise in Salesforce platform support.

Business Application Engineer (NetSuite Developer) Location: Bangalore About Tekion Tekion is disrupting the automotive industry with the first cloud-native platform connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, Tekion delivers seamless, AI-driven digital experiences across the automotive ecosystem. The company employs ~3,000 people across North America, Asia, and Europe and focuses on innovation, efficiency, and a collaborative culture. Role Overview Tekion is seeking a skilled Business Application Engineer / NetSuite Developer to support and optimize enterprise systems, including NetSuite (ERP), Zip (procurement orchestration), and Concur (expense management). You will troubleshoot issues, maintain integrations, and enhance system performance to ensure seamless workflows across Finance, Procurement, and IT teams. Key Responsibilities Provide Tier 1 3 support for NetSuite, Zip, and Concur users across departments. Troubleshoot system issues, perform root cause analysis, and implement solutions. Maintain and enhance integrations between NetSuite, Zip, and Concur using APIs or middleware. Create and manage saved searches, reports, dashboards, and workflows in NetSuite. Support procurement workflows and vendor onboarding in Zip. Administer Concur configurations, including expense policies, user roles, and audit rules. Collaborate with Finance, Procurement, and IT teams to gather requirements and implement system improvements. Document system configurations, processes, and support procedures. Coordinate with vendors and third-party consultants as needed. Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. 3+ years of experience supporting NetSuite ERP. Experience with Zip procurement platform and SAP Concur. Familiarity with SuiteScript, SuiteFlow, and SuiteTalk for NetSuite customization. Strong understanding of financial processes: procure-to-pay, expense reporting, and general ledger. Excellent problem-solving, communication, and multitasking skills. Ability to manage multiple priorities in a fast-paced, high-growth environment. Preferred Qualifications NetSuite Certifications: SuiteFoundation, SuiteCloud Developer, or Administrator. Experience with NetSuite ARM (Advanced Revenue Management) and SuiteBilling. Knowledge of NetSuite OneWorld (multi-entity, multi-currency, global tax setup). Experience with middleware tools: Dell Boomi, Celigo, or MuleSoft. Familiarity with SOX compliance and audit controls. Experience in SaaS or high-growth environments. Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.