Salesforce Marketing Cloud Jobs in Bengaluru

Product Marketing Specialist Experience: 3 5 Years | Location: Bangalore | Employment Type: Full-Time About SecPod SecPod is a pioneering cybersecurity technology company dedicated to a prevention-first approach. Our core portfolio, the Saner Platform, provides a comprehensive suite of solutions that protects endpoints, servers, networks, and cloud infrastructure by combining security intelligence with automation. About the Role We are looking for a Product Marketing Specialist to craft compelling narratives, sharpen product positioning, and drive adoption. You will create high-impact content across websites, blogs, ebooks, and social media to communicate product value and influence buying decisions. Key Responsibilities Content Creation: Develop and manage marketing assets including blogs, web pages, ebooks, email campaigns, and sales collateral. SEO & Optimization: Optimize content for SEO to improve organic visibility and refine content to increase engagement across channels. Go-to-Market (GTM) Strategy: Collaborate with Sales, Product, and Partner teams to develop demand-generation and GTM campaigns. Messaging & Positioning: Build compelling product stories and positioning that highlight differentiation and resonate with buyer personas. Performance Analytics: Track and analyze content performance metrics to measure effectiveness and drive improvement. Qualifications & Experience Education: MBA in Marketing or Bachelor s degree in Engineering. Professional Background: 3 5 years of experience in content writing, product marketing, or B2B SaaS marketing. Domain Expertise: Preferred experience in cybersecurity or enterprise technology. Skill Set: Strong understanding of audience targeting, content-driven demand generation, and exceptional storytelling skills. What You ll Gain Hands-on experience shaping product marketing strategy and messaging. Deep exposure to enterprise cybersecurity products and global security trends. A clear growth path toward becoming a high-impact marketing leader. Qualification : MBA in Marketing or Bachelors degree in Engineering

Lead Regional Field Marketing Location: Bengaluru Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform in emerging markets, recently licensed as a virtual telecom operator to provide end-to-end VoIP telephony services. Founded in 2011, Exotel s cloud-based product suite drives 70 million conversations daily for over 6,000 businesses across India, Southeast Asia, the Middle East, and Africa. Our offerings include: Omnichannel Contact Centre Communication API Suite Conversational AI Platform Exotel has achieved a $50M ARR and successfully raised $100M in Series D funding, winning recognition such as The ET Startup Awards 2022 Comeback Kid. Role Overview We are looking for a Lead for Regional Field Marketing to manage global field marketing initiatives, develop integrated marketing plans, and drive demand and pipeline growth across multiple regions, market segments, and target audiences. You will collaborate closely with sales, product, and marketing teams to execute campaigns and ensure alignment between marketing and sales priorities. Key Responsibilities Lead global field marketing efforts, developing and executing integrated marketing plans to meet demand & pipeline goals. Drive brand awareness and thought leadership across CXO communities and industries. Manage programs such as industry events, webinars, digital marketing, ABM, and customer advocacy to grow pipeline momentum. Partner with sales leadership on territory planning and act as a bridge between sales and marketing. Collaborate with product marketing, content, digital, creative, customer advocacy, and paid media teams to optimize marketing mix across channels. Communicate key campaigns and assets internally and externally, establishing structured feedback loops for campaign GTM success. Conduct analysis, goal reviews, and adjustments quarterly and annually to stay on track for campaign and pipeline targets. Experience: 6 10 years in marketing, ideally with B2B SaaS companies. Proven Track Record: Experience in building, scaling, and optimizing integrated marketing campaigns, preferably globally. People Management: Experience in hiring, mentoring, and leading high-performing teams. Demand Generation Expertise: Ability to drive enterprise segment demand generation. Communication Skills: Strong ability to collaborate and overcommunicate with internal and external stakeholders. Analytical & Strategic Thinking: Use market intelligence and data to develop strategies. Cross-functional Leadership: Experience leading teams across digital marketing, ABM, partner marketing, and other functions. Partner Ecosystem Knowledge: Understanding best practices in partner marketing and co-marketing. Operational Excellence: Responsible for organizational alignment, planning, and budget management. Technical Skills: Deep understanding of campaign management and marketing automation tools. Market Knowledge: In-depth understanding of Indian markets, vendor and agency relationships. Lead high-impact marketing initiatives for a high-growth SaaS company. Collaborate with a global, cross-functional team and drive measurable results. Opportunity to shape marketing strategy, scale programs, and build high-performing teams. Work in a fast-paced, innovative environment with cutting-edge AI and communication solutions. This role is ideal for someone with strong SaaS marketing experience, a strategic mindset, and proven leadership skills to drive regional and global field marketing success.

Engineering Manager, Go-To-Market Technology Salesforce Location: Bengaluru Department: Business Technology Experience: 5+ Years in People & Project Leadership Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device or app, anywhere. With our flexible, neutral platforms Okta Platform and Auth0 Platform we place identity at the core of business growth and security. We value diverse perspectives, experiences, and learning mindsets. You don t need to tick every box we re looking for team players who make us better with their unique insights. The Opportunity We are seeking a dynamic and experienced Engineering Manager to lead a high-performing team within our Go-To-Market (GTM) Technology group. This team builds enterprise-grade technology solutions that support Okta s sales, CPQ, and customer support systems powering growth, operational excellence, and internal engineering velocity. This is a hands-on leadership role where you ll mentor top talent, guide delivery across Salesforce and other SaaS/PaaS platforms, and collaborate cross-functionally to align technology with business priorities. You will play a pivotal role in shaping how technology drives Okta s internal transformation. Key Responsibilities People & Team Leadership Hire, mentor, and retain exceptional engineering and product talent. Cultivate a high-performance, feedback-rich, and growth-oriented culture. Manage a team of analysts and engineers delivering GTM technology solutions. Domain & Project Ownership Provide guidance and decision-making grounded in GTM domain knowledge (Sales, CPQ, Customer Support). Lead medium-to-large projects from concept to delivery, meeting timeline, scope, budget, and quality goals. Drive strategic prioritization of innovation vs. KTLO (Keep The Lights On) activities. Agile & Execution Excellence Champion Agile best practices, backlog health, sprint planning, and delivery tracking. Collaborate with Product Managers and Delivery Leads for sprint execution and release planning. Act as a hands-on Delivery Lead on critical projects when needed. Business Alignment & Stakeholder Management Build trusted relationships with business partners to align technology delivery with evolving business needs. Present project status, risks, and solutions to leadership with clarity and transparency. Constantly evaluate and improve operational processes and tooling for scalability. Qualifications & Skills Must-Have Bachelor s degree in Computer Science or related technical field. 5+ years managing software engineering or cross-functional technology teams. Proven leadership in GTM domains: Sales, CPQ, and Customer Support. Strong experience with enterprise SaaS/PaaS platforms like Salesforce, Workday, NetSuite, Anaplan, Xactly, or Boomi. Deep understanding of business value streams: Campaign-to-Opportunity, Opportunity-to-Order, Order-to-Cash, etc. Track record of success leading Agile software delivery teams. Exceptional stakeholder communication and executive presentation skills. Strong coaching and mentorship experience to develop talent at all levels. Leadership at Okta At Okta, we define leadership by action, not title. We live by 5 core leadership competencies: Build Effective Teams: Leverage diverse talent to solve complex problems. Demonstrate Self-Awareness: Embrace feedback and personal growth. Develop Talent: Grow individuals for both their careers and the business. Drive Results: Deliver consistent, impactful outcomes. Think Strategically: Anticipate trends and craft visionary strategies. Make an Impact: Shape the future of enterprise identity and GTM operations. Lead with Purpose: Build high-impact teams and technology that scale globally. Grow with Us: Continuous learning, coaching, and career development opportunities. Inclusive Culture: Work in a company that values authenticity, innovation, and collaboration. Join Okta and help redefine how identity powers the modern enterprise. Qualification : Bachelors degree in Computer Science or related technical field

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

Director / Senior Director Business Development Location: Bengaluru | NCR | Hyderabad | Pune Department: Sales & Go-To-Market Type: Full-Time | Leadership Role About the Role As a Director or Senior Director Business Development, you will spearhead strategic sales growth initiatives across India-based Global Capability Centers (GCCs) within verticals such as financial services, healthcare, retail, and automotive. You ll leverage deep industry networks, strategic thinking, and technology insight to drive revenue, build lasting client relationships, and shape Publicis Sapient s digital transformation footprint in India. This is a high-impact leadership role, ideal for someone with a track record of enterprise sales success, particularly within digital services or consulting environments. Key Responsibilities Sales Strategy & Execution Define and lead go-to-market strategies for India-based GCCs. Own the end-to-end sales cycle, including lead generation, RFPs, negotiations, and deal closure. Align business development goals with company vision and revenue objectives. Segment the market and prioritize target accounts (large enterprises, public sector, digital transformation buyers). Client Acquisition & Relationship Building Build and manage a robust pipeline of enterprise clients. Cultivate trusted advisor relationships with senior stakeholders and decision-makers. Represent Publicis Sapient in high-stakes negotiations and strategic engagements. Internal Collaboration & Team Incubation Initially operate in an individual contributor (IC) capacity until business scale demands team expansion. Collaborate with internal teams (growth, marketing, client partners, delivery) to craft tailored value propositions. Lead knowledge sharing and contribute to team culture, mentoring future BD hires. Required Skills & Experience 15+ years in enterprise/technology sales, preferably in digital consulting, tech services, or IT transformation. Proven ability to build a book of business and execute sales in a high-growth or consulting environment. Deep understanding of the India GCC landscape and established network in relevant industries. Strategic thinker with strong execution and account segmentation capabilities. Excellent communication, presentation, and negotiation skills. Self-driven, collaborative, and experienced in handling complex B2B deal cycles. Preferred Qualifications Master s degree in Business, Technology, or a related field (MBA preferred). Experience selling to CIOs, CTOs, Chief Digital Officers, or transformation leaders. Familiarity with cloud, data, engineering, and agile digital services offerings. Understanding of how large enterprises buy digital transformation services. Why Join Publicis Sapient Gender-Neutral Policy 18 Paid Holidays per year Parental Leave & Transition Program Flexible Work Options Wellness and Employee Assistance Programs About Publicis Sapient Publicis Sapient is a global digital transformation partner serving established enterprises through a fusion of strategy, consulting, customer experience, and agile engineering. With over 20,000 professionals in 53 offices worldwide, we drive meaningful change by helping clients modernize how they work and serve their customers. Qualification : Masters degree in Business, Technology, or a related field (MBA preferred).

Position: Senior Technical Architect Location: Bangalore, India Shift: Flexible, with some support for US/EMEA business hours (up to 11 PM IST) About Workato Workato is a global leader in enterprise orchestration, empowering over 400,000 customers to streamline operations by integrating data, processes, apps, and user experiences via its AI-powered platform. Backed by accolades from Forbes, Quartz, and Deloitte, Workato blends cutting-edge innovation with a culture of autonomy, trust, and collaboration. The Opportunity As a Senior Technical Architect on the Accelerators Team, you ll drive the design and development of packaged integration solutions, frameworks, and reusable assets that solve real-world customer problems. This role blends deep hands-on technical work with strategic planning, cross-functional collaboration, and customer-facing engagements. Key Responsibilities Accelerator & Product Ownership Lead the full lifecycle of accelerators: planning, architecture, development, testing, and continuous iteration. Work closely with stakeholders to prioritize business and technical requirements. Translate abstract challenges into scalable solutions using Workato s iPaaS capabilities. Technical Design & Execution Architect complex integrations and reusable frameworks. Build and test new accelerator features rapidly and reliably. Guide exception handling, CI/CD processes, and connector development. Cross-Team Collaboration Support internal teams (Sales, Product, Services) through custom demos, documentation, and enablement. Contribute to technical marketing through whitepapers, webinars, and blog posts. Participate in Agile sprints and run scrum meetings when required. Customer Engagement & Enablement Collaborate directly with customers to gather insights and tailor technical solutions. Ensure solutions meet enterprise security, governance, and compliance needs (e.g., SOX). Provide up to 20% of support bandwidth during US/EMEA hours. What You Bring Technical Skills 12+ years in design, development, or architecture roles. 8+ years in integration platforms (MuleSoft, Dell Boomi, TIBCO, Oracle SOA, etc.). Deep understanding of API, microservices, and event-driven architectures. Hands-on experience with iPaaS (Workato preferred), SaaS (e.g., Salesforce, NetSuite), and cloud platforms (AWS/GCP/Azure). Working knowledge of REST, SOAP, JSON, XML, and EDI. Comfortable coding in Java, Python, or Ruby. Experience with CI/CD and connector SDKs a plus. Soft Skills & Mindset Strategic thinker with strong analytical and problem-solving ability. Excellent verbal and written communication, capable of engaging both technical and non-technical audiences. Agile practitioner with stakeholder-facing experience. Self-starter with curiosity, adaptability, and a bias for action.

Job Title: Audience Platform Lead Insights & Analysis Location: Bangalore Employment Type: Full-Time About the Role We re seeking a strategic and technically skilled Audience Platform Lead to join our Insights & Analysis team. This role will focus on leveraging platforms like Adobe Analytics, Google Analytics, WebTrends, and various Customer Data Platforms (CDPs) to enable data-driven marketing and customer insights. As a subject matter expert in tag management, audience creation, and marketing technology integration, you will play a key role in shaping and implementing audience strategies across platforms. Key Responsibilities Lead the design, development, and implementation of solutions on Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP), Tealium, Segment, Lytics, ActionIQ, or C360. Drive data ingestion workflows via batch and real-time modes using ETL tools, APIs, and JavaScript. Build data models and define audience segments and customer journeys based on business requirements and architecture. Collaborate with internal teams and stakeholders to translate BRDs into actionable CDP use cases for marketing activation. Enable data extraction and outbound flows to reporting tools, other Adobe products, and third-party systems. Define and apply business rules and data transformations aligned with privacy and compliance standards. Guide and mentor other team members on platform capabilities, integration best practices, and scalable solutions. Ensure alignment with data privacy laws such as GDPR, CCPA, and others. Required Qualifications Proven experience in leading CDP-related development projects. Strong scripting experience with Python, Java, or Node.js. Hands-on experience with REST APIs, Open APIs, and tools like cURL. Proficiency in data analysis, data modeling, and data mapping. Experience working with unstructured data using formats such as JSON and Parquet. Preferred Qualifications: Familiarity with data privacy regulations including GDPR and CCPA. Experience in client-facing roles or stakeholder engagement. Working knowledge of reporting technologies and visualization tools. Experience with Big Data ETLs and cloud-based data platforms. Background in customer journey orchestration, audience activation, and segment development. Exposure to MLOps, data governance, or MarTech strategy is a plus. Work at the intersection of data, marketing, and technology. Lead cutting-edge customer data platform initiatives. Be part of a collaborative, innovative, and growth-driven environment. Make a measurable impact on customer engagement and digital transformation.

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Senior Salesforce Developer Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services, emphasizing efficiency, cost-effectiveness, and continuous improvement. We leverage technology to enhance our service delivery and have developed proprietary internal applications that evolved into flagship products. Serving over 600 clients globally, MaxVal combines deep IP expertise with cutting-edge tech solutions, employing 725+ professionals passionate about innovation and customer success. Job Overview MaxVal is seeking a proactive Senior Salesforce Developer to join the Product Implementation team. You will play a key role in designing and enhancing Symphony, our Intellectual Property Management Software (IPMS) built on Salesforce, catering to high-profile clients. The role involves collaborating with distributed teams, ensuring adherence to best practices, managing deployments, and mentoring team members. Key Responsibilities Collaborate with customers, business units, and product managers to design and develop new Salesforce product features. Engage in solution architecture discussions to propose effective, scalable solutions. Lead technical discussions on customization vs. configuration decisions. Document design specs, architecture, APIs, and custom objects. Manage and lead a Salesforce development team, including offshore resources, in an Agile environment. Develop custom Salesforce functionality using Apex, Visualforce, Lightning, SOQL, REST/SOAP APIs. Ensure compliance with Salesforce governor limits and best practices. Design and implement integrations between Salesforce and other systems. Apply best practices in master data management on the Force.com platform. Lead sprint reviews to gather stakeholder feedback. Drive improvements in DevOps and deployment workflows. Troubleshoot complex support issues and implement robust solutions. Mentor junior developers and perform code/design reviews. Requirements Education & Experience: Bachelor s or Master s in Computer Science or related field, or equivalent experience. 5+ years hands-on Salesforce Force.com development experience. Proven expertise with Visualforce, Apex, Salesforce Lightning, SOQL. Experience in building and integrating REST or SOAP APIs. Experience delivering enterprise-grade Force.com applications. Technical Skills: Deep understanding of Salesforce platform products and ecosystem. Strong grasp of SDLC: coding standards, reviews, source control, testing, deployment. Experience with SSJS, SQL, Node.js, and Salesforce Administration. Preferred Certifications: Salesforce Platform Developer Salesforce Platform App Builder Force.com Advanced Development Certifications Qualification : Bachelors or Masters in Computer Science or related field, or equivalent experience.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Competitive Technical Research Analyst Location: Bangalore, India Job Summary Rubrik is seeking a Competitive Technical Research Analyst to empower our sales teams with strategic competitive intelligence. You will be instrumental in maintaining internal collateral, developing battle cards, presentations, and delivering impactful sales training that highlights Rubrik s strengths against competitors. You will collaborate closely with sales, product marketing, and product management teams to provide up-to-date market insights and help Rubrik stay ahead in the data protection and cybersecurity space. Key Responsibilities Collaborate with Sales Enablement to develop sales tools such as cheat sheets, presentations, and training materials. Work alongside Field Enablement and Field Success teams to integrate competitive strategies into sales plays. Develop defensible, data-backed competitive analyses showcasing Rubrik s advantages over competitors. Provide quarterly competitive landscape reports through detailed data analysis and feedback. Deliver day-zero competitive intelligence support on new Rubrik product features and competitive feature sets. Produce in-depth documentation comparing Rubrik solutions with competing products for internal teams. Partner with Product Management and Marketing to create collateral supporting demand generation efforts. Required Qualifications 5+ years in a sales engineer, solution architect, or quota-carrying role within a field sales team. Experience with data protection solutions such as Cohesity DataProtect, Veeam Backup & Recovery, Dell EMC IDPA/DataProtect, Veritas NetBackup, or Commvault. Familiarity with protecting unstructured data from On-Prem NAS and Cloud Object Storage. Experience crafting technical presentations for sales and customer education. Solid understanding of cloud computing architectures and SaaS application protection focused on cyber resilience. Strong knowledge of customer pain points around data protection and cyber resilience. Excellent collaboration skills to drive projects across teams. Ability to analyze competitor products, strategies, and messaging effectively. Skill in translating technical features into compelling business value propositions. High energy and a speed of sales mindset to act with urgency and curiosity. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery.

Lead Sales Data Operations Location: Bangalore, India (On-site) About Rubrik Rubrik is the fastest-growing enterprise startup in Silicon Valley, revolutionizing cloud data management. Following our IPO in April 2024, we reached $1B ARR with 38% YoY growth as of Q3 2025. Leveraging AI and cutting-edge technology, we solve complex challenges to drive innovation and efficiency across sales and beyond. About the Role Rubrik is seeking a proactive and detail-oriented Sales Data Operations Lead to oversee and elevate data management practices within our Bangalore office. This leadership role will involve managing a team of Data Operations Analysts, driving data governance initiatives, and exploring AI-powered solutions to enhance data quality and operational efficiency. If you thrive in a fast-paced environment and are passionate about maintaining clean, accurate sales data, this role offers a unique opportunity to impact the future of data-driven sales operations. Key Responsibilities Leadership & Team Management Lead, mentor, and support a team of 2-3 Data Operations Analysts. Foster a high-performing, collaborative team environment. Delegate tasks effectively and provide performance feedback to meet goals. Data Quality & Maintenance Oversee CRM data entry and ensure accuracy and timeliness of account records. Utilize enrichment tools like D&B Hoovers and ZoomInfo for data validation. Regularly clean duplicate records, merge accounts, and update outdated information. Manage data change request queues while adhering to SLAs. Conduct audits to detect and resolve data inconsistencies. Cross-Functional Collaboration Work closely with Marketing, Customer Support, and IT teams to align on data governance policies. Lead monthly Data Operations status meetings with key stakeholders. Actively gather and incorporate feedback to improve data processes. Data Governance & Continuous Improvement Analyze root causes of data quality issues and implement corrective measures. Innovate and implement solutions for improved data management. Reporting & Documentation Maintain records of data maintenance activities and audit results. Prepare regular reports on data quality and operational metrics for senior leadership. Document processes clearly to support audits and team training. Required Qualifications 5+ years experience with Salesforce Sales Cloud and sales data operations. Minimum 3 years managing small teams (2-5 analysts). Strong expertise in data governance and quality tools such as ZoomInfo and D&B Hoovers. Detail-oriented with exceptional organizational and time management skills. Experience with CRMFusion DemandTools is a plus. Excellent collaboration, analytical, and problem-solving skills. Strong written and verbal communication skills in English. Proactive, innovative approach to process improvement. Bachelor s degree or equivalent experience. Reporting This role reports to the Director of Sales Process & Systems based at Rubrik s US headquarters. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Through Zero Trust Data Security , we enable organizations to build resilience against cyberattacks, insider threats, and operational disruptions. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery in any scenario.

Pipeline and GTM Senior Data Analyst Location: Bangalore, India About the Role Rubrik s Pipeline & GTM Strategy and Analytics team seeks a Senior Pipeline and GTM Data Analyst to ensure high-quality data for pipeline development, measurement, and operational efficiency. Reporting to the Senior Manager of Pipeline & GTM Strategy and Analytics, you will play a key role in pipeline analytics, dashboard creation, and providing operational support for the Sales Development Representative (SDR) team. Your analytical expertise will empower data-driven decisions to accelerate growth. Key Responsibilities SDR Operations Support: Support territory and quota planning to grow the Inside Sales organization and drive revenue. Analyze strategic funnel metrics and measure sales performance. Administer and optimize sales tools like Salesforce (SFDC), Outreach, ZoomInfo, LinkedIn Sales Navigator, and more. Enhance lead routing and customer-facing messaging processes. Collaborate with Sales, Marketing, and IT teams to improve lead qualification and pipeline growth. Use data-driven insights to improve Inside Sales functions, incorporating input from cross-functional teams such as Marketing and Finance. Analytics & Reporting: Build, prepare, and analyze reports to support pipeline analytics and special projects that drive pipeline growth (PG) attainment. Create and maintain real-time dashboards for actionable insights. Validate and ensure data quality for SDR and pipeline dashboards. Continuous Improvement & Innovation: Enhance data management processes for improved efficiency and accuracy. Stay current with industry best practices in data analytics and management. Implement new tools and techniques for better data preparation and validation. Cross-Functional Collaboration: Facilitate smooth communication between SDR Operations and Analytics teams. Provide accurate, timely data to all relevant teams for informed decision-making. Participate in team meetings, offering data-driven recommendations. Required Skills and Experience 5+ years in Sales Operations, Strategy, or a related analytical role. Bachelor s degree or equivalent practical experience. Strong communication skills (written and oral). Self-starter with the ability to work independently and collaborate across all business levels. Salesforce (SFDC) administration experience. Advanced proficiency in Microsoft Excel or Google Sheets, including complex modeling and robust analysis. Experience with Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Skilled in data visualization tools such as Tableau, PowerBI, or similar. Comfortable managing and analyzing large datasets. Preferred: Experience with SQL and/or Python for data querying and automation. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our AI-powered Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications, ensuring integrity, availability, and rapid business recovery.

Marketing Reporting Analyst (Night Shift 8:30 PM to 5:30 AM IST) Location: Bangalore, India Office About the Team At Rubrik, our Marketing Team is growing rapidly and plays a pivotal role in driving the company s mission to secure the world s data. We push boundaries, challenge convention, and thrive on innovative thinking. With a culture rooted in opportunity and empowerment, we bring bold ideas to life and deliver measurable impact. Join us in shaping a fresh perspective in the world of data security. Let s be unstoppable, together. About the Role This is a night shift position, supporting our global marketing initiatives and ensuring timely reporting and insights for the U.S. team. What You ll Do Data Analysis & Reporting Analyze marketing performance across digital (organic & paid), traditional channels, and campaigns. Build and maintain dashboards and performance reports using tools like Tableau and Google Sheets/Excel. Performance Measurement Partner with the Sr. Manager of Marketing Analytics to implement the performance measurement roadmap. Track and report key metrics: lead generation, conversion rates, campaign spend, marketing ROI. Insights & Optimization Identify data trends and deliver actionable insights to improve marketing strategy. Support A/B testing, multi-touch attribution, and budget monitoring efforts. Handle ad hoc reporting requests from stakeholders. Data Integrity & Collaboration Ensure high data accuracy and resolve data quality issues proactively. Collaborate with IT and Data Engineering to maintain best practices for database management. Work cross-functionally with Marketing, Sales, Data Science, and IT to align reporting practices and deliver business insights. Contribute to the development of attribution models for marketing impact assessment. What You ll Bring 4 5 years of experience in an analytical role (marketing, finance, or related field). Bachelor's degree in Finance, Accounting, Marketing Analytics, or a related discipline. Expertise in Excel and Google Sheets advanced formulas, pivot tables, and data visualization. Experience with Tableau or Power BI. Solid grasp of financial concepts and their application in marketing analysis. Familiarity with Salesforce and marketing automation platforms (e.g., Marketo, HubSpot) is a plus. Working knowledge of SQL and relational databases. Strong attention to detail and ability to manage multiple priorities and deadlines. Excellent verbal and written communication skills able to translate complex data for non-technical audiences. A growth mindset and a proactive, solutions-oriented approach to challenges. Be part of a mission-driven company at the forefront of data security. Work alongside industry innovators and contribute to a fast-scaling marketing function. Enjoy a collaborative environment where your insights directly influence business outcomes. Access growth opportunities in a company recognized by Gartner and awarded the Red Dot Design Award. About Rubrik Rubrik (NYSE: RBRK) is redefining data security with Zero Trust Data Security . We help organizations across the globe stay resilient in the face of cyberattacks, insider threats, and disruptions. Rubrik Security Cloud, powered by machine learning, secures data across hybrid and cloud environments, ensuring data integrity, availability, and rapid recovery.

Support Engineer II Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth. Role Overview As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards. Key Responsibilities Salesforce Support & Issue Resolution Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin. Diagnose and troubleshoot complex problems (data issues, access, automations, integrations). Collaborate with developers, integrators, and DevOps to resolve cross-functional issues. Enhancements & Change Management Manage minor enhancements, change requests, and bug fixes. Coordinate deployment with admins, release managers, and business teams. Create documentation and training materials for end users. Governance, Compliance, & Performance Enforce data governance, access control, and security standards. Support SOX, GDPR, and other compliance through audits and documentation. Monitor and improve Salesforce system performance and scalability. What You ll Need Required Experience 5 7 years of Salesforce experience. Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools. Salesforce Administrator certification required. Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules). Preferred Skills Experience with Service Cloud and Case Management. Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms. Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus. Core Competencies Strong strategic thinking and solution alignment with business goals. High attention to detail, quality focus, and ownership mindset. Strong communication and stakeholder engagement skills. Ability to manage multiple priorities in fast-paced, cross-functional environments. Customer-centric, problem-solving approach. Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.

Technical Architect Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team is responsible for managing core SaaS systems (Salesforce, NetSuite, Workday, Coupa, etc.) supporting key business processes including Lead-to-Cash, Hire-to-Retire, and Customer Support. Their mission is to enhance business value and user experience while scaling the organization. Role Overview As a Salesforce System Architect, you will be the strategic and technical lead responsible for designing, implementing, and optimizing scalable Salesforce solutions. This is a high-impact role requiring deep technical knowledge, enterprise-grade architectural skills, and strong collaboration with both business and IT stakeholders. Key Responsibilities Architecture & Design Define scalable, secure, and maintainable Salesforce architecture. Establish design and integration standards and best practices. Evaluate and integrate AppExchange tools and third-party solutions. Development & Implementation Provide technical leadership to developers and admins on complex projects. Oversee integrations between Salesforce and enterprise systems (e.g., ERP, HRIS). Lead end-to-end solution delivery design through deployment. Strategy & Collaboration Translate business requirements into architectural blueprints. Act as a trusted advisor to stakeholders on leveraging Salesforce for impact. Align solutions with broader enterprise architecture and IT strategy. Optimization & Maintenance Monitor and optimize system performance and scalability. Address technical debt, platform upgrades, and continuous enhancements. Governance & Compliance Define and enforce data governance, security, and SOX compliance protocols. Ensure proper licensing and usage in line with Salesforce contracts. Experience You ll Need Required 10+ years of Salesforce experience, including development and architecture. Strong command of Sales, Service, Experience, and Marketing Clouds. Expertise with Lightning, Apex, SOQL, Visualforce, Flows, and LWC. Proven record of integrating Salesforce with ERP, HR, and custom apps. Deep familiarity with CI/CD tools (Copado, Gearset) and DevOps practices. Salesforce certifications: System Architect, Application Architect, or CTA (preferred). Preferred Experience with Agile/Scrum delivery. Hands-on with ETL tools like MuleSoft, Informatica, Dell Boomi. Excellent problem-solving and stakeholder communication skills. Core Competencies Strategic and architectural thinking. Leadership and mentorship of technical teams. Ability to balance multiple priorities in a fast-paced environment. Strong attention to detail and focus on quality. Strong interpersonal and collaboration skills. Rubrik leads in Zero Trust Data Security , offering cutting-edge technology to protect enterprise data from cyber threats. The company supports continuous learning, innovative work, and impactful contributions within a high-growth environment.

SAP Sales Manager Location: Bangalore Experience: 6-8 Years Employment Type: Full-time About Fingent At Fingent, we believe that technology can transform lives those who use it, build it, and those impacted by it. We develop beautiful, usable, and impactful software to solve complex business challenges. We nurture a team of highly intelligent individuals who are passionate about bringing the best out of themselves, their peers, and clients. Role Overview We are seeking an SAP Sales Manager to drive SAP solution sales and build strong, lasting client relationships. The ideal candidate will have a proven track record in SAP solution sales, excellent negotiation skills, and the ability to create and implement strategic sales plans. You will play a key role in the growth of the SAP practice, contributing to revenue generation, market expansion, and overall customer satisfaction. Key Responsibilities Strategy and Execution: Develop and execute strategic sales plans to drive SAP solution sales and meet revenue targets. Identify new business opportunities, managing the entire sales pipeline from lead generation to closing deals. Client Engagement and Relationship Management: Build and maintain strong relationships with existing and potential clients to understand their business needs and recommend tailored SAP solutions. Negotiate contracts and provide consultative support to ensure customer satisfaction and retention. Collaboration: Work closely with SAP consultants and technical teams to create customized proposals and presentations that align with client requirements. Collaborate with marketing teams on sales campaigns and promotional initiatives to increase brand awareness and sales. Market and Product Knowledge: Stay current with SAP product offerings, new developments, and industry trends to ensure you're providing the best solutions to clients. Continuously develop expertise in SAP products, including S/4HANA, ERP solutions, and other SAP technologies. Team Leadership (for managerial roles): Lead, mentor, and guide the sales team to enhance performance and achieve collective goals. Foster a collaborative environment and ensure all sales objectives are met. Qualifications Educational Background: Bachelor s degree in business administration, IT, Marketing, or related field. Experience: 5 10 years of relevant experience in SAP sales or business development. Previous exposure to SAP solutions such as S/4HANA, CRM, or ERP is required. Skills: Expertise in SAP solutions and a deep understanding of the SAP product ecosystem. Strong negotiation, communication, and presentation skills. Proficient in sales forecasting, using CRM tools (e.g., Salesforce), and conducting market analysis. Additional Skills: Knowledge of SAP modules like Sales and Distribution (SD), Material Management (MM), or Finance (FI) is advantageous. SAP certifications or related platform certifications are preferred. At Fingent, you will have the opportunity to work in a fast-paced, collaborative environment with cutting-edge technology. You will be able to leverage your skills in SAP sales and contribute directly to the growth of a forward-thinking company. Join us to make an impact, grow your career, and help businesses solve their most pressing challenges. Qualification : Bachelors degree in business administration, IT, Marketing, or related field.

Job Description: Senior Salesforce Developer Join a global organization with 82000+ employees around the world, as a Senior Salesforce Developer based in IQVIA Bangalore. You will be part of IQVIA s world-class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products. Salesforce Developer responsible for making configuration & customization changes to existing objects and code. As a member of the Centris Speaker Bureau team, ability to work on Change Request & provide L2 support with strong analytical skills on functional and technical aspects of Centris applications with good Apex Coding, VFpages, LWC, Auar Component exposure on Lightning interface. Work independently on Change Request. Requirements: 5 - 8 years of experience in SFDC, ideally should have worked in Apex Coding, VFpages, LWC, Aura Component, Lightning flows and SFDC Certified on DEV (PD1/PD2), Administration, Sales Cloud or Service Cloud. Has a good understanding of the cloud computing concepts. Knowledge on the Salesforce product landscape, Sales Cloud and Service Cloud. Experience in Web Service APIs for integration purposes. Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage. Good Knowledge on CICD, Deployment tools like COPADO, GITLAB. Hands-on exposure on Visualforce pages, Lightning Flexi pages, Apex Coding, and skilled in SOQL knowledge and use of Workbench/Data Loader/Inspector tools. Expert level of Salesforce configuration, workflow, approval process, Flow and other automation features. Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management. Strong understanding on ITIL process. Meet with stakeholders to determine project needs. Develop customized Salesforce product solutions. Design, code, and implement Modules & applications. Test functionality of the applications by re-producing scenarios in lower environments. Write documentation and provide technical training. Problem Solving skill with good Root Cause Analysis(RCA) is must with proactive measures to handle problem & Incidents tickets. Functional knowledge of unit testing and best practices of SDLC. Good communication skills to deal with customers, peers & stakeholders. Support including, but not limited to, SFDC configuration and preparation of standard operating procedure (SOP) documentation for day to day process & a strong Incident handling skills. Ability to complete all assigned requests within projected time lines & SLA s. Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards. Knowledge on Lightning is must. Open to work on rotational shifts (specific to EMEA & US region).