Salesforce Reporting Analyst Jobs in Hyderabad

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Accountant / Senior Accountant Prepaid Accounting Finance | Hyderabad, India | Full-Time Join Salesforce s Controllership SSC Team and Drive Compliance & Accounting Excellence At Salesforce, our Controllership Shared Services Center (SSC) thrives in a dynamic, fast-paced environment where collaboration and attention to detail are key. We re seeking an experienced Accountant / Senior Accountant to support the Compensation & Benefits Compliance and Accounting functions, working closely with finance, payroll, tax, and HR teams. About the Role As part of the Compensation & Benefits Compliance team, you will ensure Salesforce adheres to local employee/employer tax laws related to compensation and benefits across international regions. Your expertise will help mitigate risks and keep internal stakeholders informed of legislative changes. You will also manage key prepaid accounting activities handling monthly journal entries, reconciliations, and reporting ensuring financial accuracy and timely close processes. Key Responsibilities Compensation & Benefits Compliance (70%) Support the annual update of C&B playbooks covering international tax legislation Coordinate with consultants (Big 4 firms) to review and update compliance materials Prepare quarterly/annual rate and matrix updates Collaborate cross-functionally to communicate compliance changes Support legislative monitoring and disseminate updates to stakeholders Maintain process documentation and assist with system upgrades Contribute to periodic newsletters and ad-hoc projects Prepaid Accounting & Financial Close (30%) Execute monthly close activities, including journal entries and account reconciliations Analyze and prepare accounting entries for complex financial transactions Coordinate with process owners to ensure deadlines are met and communicate changes Required Skills & Experience 3 to 5 years of experience in employment tax, payroll compliance, or related accounting roles Strong analytical skills, attention to detail, and deadline-oriented work ethic Experience working with Big 4 firms is a plus Bachelor s or Master s degree in Law, Taxation, Accounting, Finance, or equivalent Semi-qualified Chartered Accountant or equivalent with exposure to employee taxation preferred Excellent English communication skills; additional European or APJ languages a bonus Solid understanding of payroll compliance, finance, and accounting processes Proficient IT skills; familiarity with Tableau, Excel, Slack, Oracle, Workday desirable Strong organizational and multitasking abilities Self-motivated and adaptable to a fast-paced environment Passion for process improvement, automation, and documentation Work within a globally recognized company committed to innovation and diversity Collaborative environment with cross-functional teams Comprehensive benefits and career development opportunities Qualification : Bachelors or Masters degree in Law, Taxation, Accounting, Finance, or equivalent

Job Summary: Senior Operations Specialist Location: Hyderabad, India Grade Level: 09 Department: Operations Group Division: S&P Global Ratings Role Overview: As a Senior Operations Specialist, you will act as the central point of coordination for office operations, employee engagement, and executive support in S&P Global s Hyderabad Orion office. Reporting to the site leader, you will ensure operational efficiency through calendar, travel, and logistics management while also driving site-level initiatives in collaboration with global teams. Key Responsibilities: Support senior leadership by managing calendars, travel, logistics, and expenses. Lead site-level initiatives including employee engagement programs, large-scale meetings, town halls, and office communication efforts. Coordinate cross-functional projects with HR, Finance, Facilities, Security, and Procurement. Manage vendor relations, procurement workflows, seating/headcount data, and office supplies. Oversee project and operations documentation, newsletters, and internal communication. Provide a point of continuity for visiting leaders and remote team members. Identify process improvements to enhance operational efficiency and compliance. Who You Are: Education: Bachelor s degree or higher. Experience: 4+ years in administrative, operations, or office management roles preferably in IT or financial services. Skills: Strong project coordination, stakeholder management, and multitasking abilities. Excellent written and verbal communication. Proficient in Microsoft Office Suite, with experience in Excel, PowerPoint, and tools like Tableau. Familiar with project management methodologies such as Agile or SCRUM. Soft Skills: High emotional intelligence, initiative, and ability to work independently and under pressure. Comfortable working with diverse, global teams and senior stakeholders. What You ll Gain: Exposure to executive operations and high-impact initiatives within a global organization. Career development through interaction with cross-functional teams and senior leaders. A role that blends strategic thinking, operational oversight, and employee engagement. Access to best-in-class benefits and professional growth tools. About S&P Global Ratings: S&P Global Ratings is the leading provider of credit ratings, research, and sustainable finance opinions. We deliver independent insights that help businesses, governments, and institutions make decisions with clarity and confidence. As part of S&P Global, we empower global markets with data-driven intelligence. Qualification : Bachelors degree or higher.

Job Title: Senior Database Developer Location: Hyderabad / Chennai, India Experience Required: 3+ Years Open Positions: 1 Job Type: Full-Time | Permanent About the Role: We are seeking a detail-oriented and skilled Senior Database Developer to join our team in Hyderabad or Chennai. The ideal candidate will have strong expertise in database design, development, and integration with Microsoft SQL Server and proficiency across the Microsoft Business Intelligence (BI) stack. Key Responsibilities: Design, develop, and maintain robust databases and data warehouses using Microsoft SQL Server. Work extensively with the full Microsoft BI stack including SSIS (SQL Server Integration Services), SSAS (SQL Server Analysis Services), SSRS (SQL Server Reporting Services), and Power BI. Develop, optimize, and deploy complex reports and dashboards for business stakeholders. Collaborate with cross-functional teams to design scalable data solutions aligned with business goals. Use strong SQL skills to write efficient queries and manage relational database systems. Participate in solution design and data warehouse architecture. Communicate technical concepts clearly and effectively to both technical and non-technical audiences. Required Skills & Qualifications: Minimum 3 years of experience working with SQL Server databases and Microsoft BI tools. Hands-on expertise in SSIS, SSAS, SSRS, and Power BI. Strong knowledge of relational database concepts and SQL language. Experience in data warehouse and solution design. Proven ability to develop insightful reports and dashboards. Excellent verbal and written communication skills in English. Bachelor s degree or higher in Computer Science, Information Technology, or related field. Perks & Benefits: Competitive salary with performance-based interim hikes. Comprehensive corporate group medical insurance for employees. Supportive, inclusive, and employee-friendly work culture.

SAP Finance Consultant Location: Mumbai Experience: Open to relevant experience levels Job Description: SAP Finance roles focus on the design, configuration, and support of SAP Financial Accounting (FI) and Controlling (CO) systems. The ideal candidate will work closely with business stakeholders to analyze financial processes, gather requirements, and implement solutions that improve financial operations and reporting. Key Responsibilities: Business Process Analysis: Analyze and evaluate current financial processes to identify improvement opportunities and integration points. Requirement Gathering: Collaborate with business users and stakeholders to gather and document requirements aligned with financial goals. System Design & Configuration: Design, build, and configure SAP FI/CO modules to meet client requirements. Ensure the SAP setup supports accounting standards and compliance. Testing: Create detailed test cases, perform functional testing, and support user acceptance testing (UAT). Documentation: Maintain up-to-date documentation including system configuration, business processes, and testing results. Training: Develop training materials and conduct sessions for end-users to ensure effective system usage. Support: Provide functional and technical support during go-live, post-implementation, and ongoing system maintenance. Process Improvement: Continuously identify and implement opportunities for process optimization and automation within the finance function. Required Skills & Qualifications: Strong knowledge of SAP FI/CO modules Experience with SAP S/4HANA is a plus Background in finance or accounting Excellent analytical and communication skills Ability to bridge technical and business requirements Experience with SAP project implementations Bachelor's degree in Finance, Accounting, IT, or related field (Master s preferred) Qualification : Bachelor's degree in Finance, Accounting, IT, or related field (Masters preferred)

Job Title: Business Development Manager Company Name: Zessta Job Type: Full-time Responsibilities: Collaborate with management on sales goals and business development plans to drive company growth at Zessta. Get fully acquainted with all products and services offered by Zessta to effectively present to potential clients. Make multiple outbound calls to potential clients and successfully close sales. Create and maintain an organized database of prospective clients. Research target accounts, identify the right prospects, and generate interest via phone calls and emails. Network and initiate dialogues with senior executives in corporate companies to build strong relationships. Run customized email campaigns with concise messaging to generate quality leads. Leverage social media platforms like LinkedIn to generate leads and build business relationships. Arrange and schedule business meetings with prospective clients to further discuss opportunities. Understand client needs, address potential questions, and engage in follow-up calls to maintain ongoing relationships. Skills and Experience: Proven experience in full-cycle sales, from initiation to close. Excellent written and verbal communication skills with the ability to communicate professionally and confidently, particularly with C-level executives. Strong research skills to identify and prospect potential clients. Experience in lead generation and prospect management. Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Ability to develop and maintain strong relationships with both current and potential clients. Education and Experience: Bachelor s or Master s degree from premier institutes (preferred). 4-12 years of relevant experience in business development, sales, or a similar role. What We Offer: Competitive salary with performance-based incentives. Opportunities for career growth and skill development. The chance to work in a dynamic environment and contribute to the company s success. If you have the experience and passion for driving business growth and establishing meaningful client relationships, we'd love to hear from you. Apply now to join our team at Zessta! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Role Overview The RevOps lead will play a central role in the company s Go-to-Market operations, collaborating closely with Sales, Marketing, and other cross-functional teams. This role focuses on optimizing workflows and delivering actionable insights through data management and reporting. Key Responsibilities Workflow and Process Improvement: Streamline workflows to improve efficiency and drive operational excellence across sales and marketing. Reporting and Dashboards: Create and maintain reports and dashboards to track key performance metrics for informed decision-making. Sales Data and Campaign Analysis: Analyse sales data and campaigns to provide actionable insights and recommendations to stakeholders. Territory Management: Oversee and optimize territory management processes for equitable distribution and efficient coverage. Marketing Operations: Oversee marketing ops functions, including email and campaign management, automation, and reporting. Operational Strategy: Develop short-term and long-term strategies to support revenue-driven programs. Ad-hoc Support: Respond to ad-hoc requests from key stakeholders, ensuring timely and accurate responses. Manage and Optimize Tech Stack: Build, configure, and maintain core RevOps technologies including Salesforce, HubSpot, and other tools. What We re Looking For: 6+ years of experience in revenue operations, sales operations, or related fields, preferably in an enterprise B2B SaaS environment. Proven experience in building and scaling revenue operations functions, especially in early-stage startups. Strong analytical skills with the ability to derive actionable insights from complex data sets. Expertise in CRM (e.g., Salesforce, HubSpot), marketing automation, and revenue operations tools. A strategic thinker with a detail-oriented approach, proactive in identifying and solving problems. Willingness to work extended hours as needed to meet business requirements and project deadlines. Strong communication skills, with the ability to effectively collaborate across all levels of the organization.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

KYC EDD Analyst II At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. This role is for the KYC EDD Analyst II as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - II will be responsible to manage the speciality case work streams. In this role, candidates will be expected to work on the high net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk based approach helping mitigating any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Enhanced Due Diligence [EDD]) Minimum Bachelor s degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products & services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Job Requirements What You Will Do: Design, develop, and configure customized solutions for enhancements and projects using the full CPQ toolset. Provide day-to-day CPQ platform and user support. Define, estimate, and shape CPQ technical solutions following best practices. Maintain and configure development and test instances for internal sandboxes. Participate in business meetings with BSAs to understand requirements. Resolve issues in UAT and provide post-production support for CPQ functionality. Stay updated with new features and technologies, proactively exploring ways to maximize their potential. Contribute to building and troubleshooting process automation across the Salesforce instance. Implement scalable solutions while advocating for best practices. Work closely with end-users to assess business requirements, support change, and ensure a high-quality customer experience. Collaborate in a virtual team environment, sharing expertise across different geographies. Candidate Profile: Hands-on expertise in Salesforce CPQ. Experience implementing Salesforce CPQ in Agile software development environments. Strong background in all phases of software development, including requirement gathering, analysis, design, development, implementation, integration, and enhancement in Salesforce projects. Proficiency in Apex Classes, Visualforce, Triggers, Workflow Rules, Assignment Rules, Approval Processes, Validation Rules, Apex Triggers, and Test Classes. Experience in configuration, customization, and development using the full CPQ toolset. Essential Qualifications: Salesforce CPQ developer role with hands-on coding ability. 5+ years of experience in Salesforce, with at least 2 years in CPQ development (Apex/Visualforce). Strong knowledge of Salesforce.com, Force.com platform, APEX programming, Salesforce configuration, security model, AppExchange applications, LWC, and CPQ. Technical expertise in OOP concepts, programming languages, and web-based applications. Knowledge of data migration, integration tools, APIs, and web services. Salesforce CPQ certification is preferred.

Job Title: Product Support Associate Grade Level: 07 About the Team: S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space. Role Overview: In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact. What s in it for you: As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients. Key Responsibilities: Develop in-depth expertise in iLEVEL and QVal products. Deliver exceptional client service by providing timely and effective solutions to client queries related to application support. Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions. Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively. Maintain comprehensive records of client communications within the internal CRM system. Collaborate regularly with senior managers and work closely with teams across various business functions and regions. Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage. Qualifications & Skills: Strong aptitude for learning new technologies and financial products. Quick learner who can apply new knowledge seamlessly while managing existing responsibilities. 1 to 3 years of experience in a client-facing role is advantageous. Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA). Excellent written and verbal communication skills. Strong analytical skills with the ability to handle complex issues comfortably. Knowledge of REST APIs is a plus. Proficiency in Excel and a solid understanding of financial markets and securities. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction. Qualification : Bachelors degree along with a Masters degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).

What you will do Let s do this. Let s change the world. In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives. Roles & Responsibilities: Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications. Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements. Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices. Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required. Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards. Testing and Quality Assurance: Create and execute test plans to ensure system functionality. AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation. Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions. Functional Skills: Must-Have Skills (Not more than 3 to 4): Experience as a Salesforce Business Analyst or in a similar role. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud. Experience with MS Office tools including Excel/Word/PowerPoint What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR Bachelor s degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience Preferred Qualifications: Good-to-Have Skills: Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT) Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools. Exceptional analytical, problem-solving, and communication skills. Experience with collaboration tools like MS Teams/QUIP/Confluence Professional Certifications Salesforce Administrator (mandatory) Salesforce Business Analyst (mandatory) Salesforce AI Associate (mandatory) SAFe Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Description The CSG Strategy & Analytics Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, renewals strategy, business operations, reporting, and analysis requiring a mix of market analysis, renewals analytics, and business operational support. This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics. As a people manager, this role will lead a team of versatile analysts and senior analysts, fostering a collaborative and high-performing environment. The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, ensuring robust data governance, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. Additionally, this role will serve as a key partner to the data engineering contacts based in India to ensure a comprehensive data strategy for the evolving business. We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. Responsibilities: Lead and manage a group of Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on complex projects, sharing industry insights, and supporting their development of critical skills necessary for success in their roles Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs Act as the primary point of contact for data engineering teams based in India, ensuring a robust data strategy roadmap that aligns with the evolving needs of the business. Collaborate closely with engineering contacts to implement best practices in data management, governance, and integration. Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results. Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics Lead the development of Business Intelligence (BI) dashboards for use by global leaders and field teams in the CSG Renewals group and broader Customer Success Group Spearhead initiatives to automate reporting processes, enhancing efficiency and accuracy. Develop and implement automated reporting solutions that provide timely and actionable insights, reducing manual effort and enabling the team to focus on strategic analysis. Desired Skills/Experience: 7+ years of experience in renewals/sales analytics, business intelligence, or a related field. 4+ years of experience in managing and leading teams, with a proven track record of fostering a collaborative and high-performing environment. Demonstrated experience in dealing with data governance, including the implementation of best practices for data quality, security, and compliance. Self-starter and a high degree of motivation to go above and beyond the task at hand Bachelor s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus Valuable work experience focused on quantitative analysis, Excel, and logical reasoning Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement Familiarity with CRM and data management Strong communication skills; both written and verbal Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus Strong situational analysis, negotiation, and decision-making abilities. Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Qualification : Bachelors degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

About the Team: S&P Global is a leading provider of Environmental, Social, and Governance (ESG) data for investors, corporates, and other stakeholders. Our ESG offerings create value by helping investors mitigate long-term risks and enabling corporations to enhance their long-term financial performance. The ESG team is responsible for collecting a broad range of ESG data from various company and governmental sources, delivering an in-depth, multi-faceted view into the resilience of companies against changes in ESG factors. The team manages one of the world s most comprehensive proprietary datasets on corporate sustainability, which is leveraged across various S&P Global divisions and products to support investors, asset managers, and corporate decision-makers. Responsibilities & Impact: Data Processing & Application: Process ESG-related financial and qualitative/quantitative data, ensuring accuracy and consistency in alignment with CSA guidance. Data Collection & Validation: Collect, standardize, and validate ESG data from a range of documents, including government and regulatory filings, corporate reports, and industry publications. ESG Research & Trends: Maintain a solid understanding of ESG concepts, research methodologies, and emerging trends. Stay updated on industry knowledge and reporting standards. Collaboration & Problem-Solving: Engage with ESG analysts to identify challenges, propose solutions, and support the team with troubleshooting issues. Process Improvement: Contribute ideas for new data collection methods and propose improvements to existing processes and product offerings related to ESG content sets. Global Collaboration: Work closely with various internal teams and stakeholders across regions, ensuring the data aligns with global interests and meets the diverse needs of S&P Global s business divisions and external clients. Data Integrity & Research Support: Utilize internal and external public research sources, such as government documents, CSR reports, stock exchanges, industry journals, and analyst reports, to collect, summarize, and synthesize meaningful ESG information. Sustainability Insights: As part of S&P s ESG team, help manage one of the world s leading sustainability indices and corporate sustainability benchmarking methodologies, driving innovation in ESG research and trends. What s in it for You: Growth & Development: Join a newly established, growing team and gain valuable insights into upcoming ESG trends. Work in a project-focused, international team with opportunities for advancement. Exposure to Best Practices: Gain hands-on experience with best-in-class ESG methodologies, working alongside like-minded professionals who are passionate about sustainability. Career Progression: Opportunities for personal and professional development, with a focus on enhancing your ESG knowledge and expanding your career within the field. What We re Looking For: Basic Qualifications & Skills: Educational Background: Bachelor s or Master s degree (or equivalent) in a related field; advanced degrees are welcomed. ESG Experience: A minimum of 2 years of professional experience in ESG data ratings, research, or corporate sustainability. Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Familiarity with ESG data tools and platforms is a plus. Document Interpretation: Ability to interpret complex corporate documents, including articles, bylaws, prospectuses, annual reports, sustainability reports, and codes of conduct. Work Schedule Flexibility: Willingness to work in rotational shifts as required, with the ability to multitask and meet deadlines in a team environment. Skills & Qualities: Strong attention to detail and a persistent approach to work. Excellent research, analytical, and problem-solving skills. Clear written and oral communication skills, with the ability to present findings effectively. Initiative and resourcefulness, with an agile mindset to adapt to collaborative environments. Ability to manage multiple priorities simultaneously in a dynamic, fast-paced work environment. Qualification : Bachelors or Masters degree (or equivalent) in a related field; advanced degrees are welcomed.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

Description Einstein products & platform democratize AI and transform the way Salesforce builds trusted machine learning and AI products - in days instead of months. It augments the Salesforce Platform with the ability to easily create, deploy, and manage Generative AI and Predictive AI applications across all clouds. We achieve this vision by providing unified, configuration-driven, and fully orchestrated machine learning APIs, customer-facing declarative interfaces and various microservices for the entire machine learning lifecycle including Data, Training, Predictions/scoring, Orchestration, Model Management, Model Storage, Experimentation etc. We are already producing over a billion predictions per day, Training 1000s of models per day along with 10s of different Large Language models, serving thousands of customers. We are enabling customers' usage of leading large language models (LLMs), both internally and externally developed, so they can leverage it in their Salesforce use cases. Along with the power of Data Cloud, this platform provides customers an unparalleled advantage for quickly integrating AI in their applications and processes. About the team: Join the AI Cloud Quality Engineering team, and become a specialist on Salesforce's AI Platform and applications! You will be a key member of the Quality Engineering team in India as we build the India organization, while working with experts worldwide. You'll get to work with latest technology in the AI space (including generative AI), and collaborate with the team and cloud to identify and run quality initiatives to support massive scale planned both in the short term and long term. We are a small, friendly team that has been working together for years - outside of quality, we focus on volunteering and other shared interests. Job description summary: As a Quality Engineer for the Salesforce AI Cloud, you will be responsible for leading the design, development and execution of comprehensive test plans/quality strategies with emphasis on automation . You will collaborate closely with product & engineering teams, actively contributing to the quality of new features while ensuring successful execution of regression tests in various environments. You will be working in a fast phased environment and will be expected to understand complex backend AI flow systems/dependencies, identifying potential risks, and strategically plan and execute comprehensive testing efforts to ensure the stability, reliability and quality of the feature and release. Skills needed for role: * Strategic and Tactical leadership : Experience leading analysis of coverage gaps and writing E2E and integration tests, partnering with teams to drive service level test coverage * Technical Expertise: Technical excellence and leadership required in identifying, developing and maintaining tests involving API, databases and web UI tests. Strong knowledge of automation tools and continuous automation systems. * Cross Team Collaboration: Ability to work with stakeholders (internal customers) from multiple organizations that leverage our central platform for custom applications. Collaborate with them to determine key shared usage patterns to prioritize test coverage of, as well as provide guidance to these customers on how to proactively test their application s integration with the platform. * Strong knowledge and experience of Java/Python/Selenium/CD pipeline configurations * Excellent communication skills: Experience generating reports, presenting and holding the quality bar for new features & release * Experience working in Global teams: Ability to work and partner with peers and other partner teams across timezones. * 8+ years of QE experience and 2+ years of experience leading projects and partnering/leading junior members of the team. Nice to have skillsets (or skillsets expect to develop in this role): * Understanding of LLM Model hosting with Sagemaker * Understanding LLM Finetuning and Inferencing * Testing integrations with Cohere, Anthropic, Dolly, Google, etc. as well as internal models * Sagemaker GroundTruth integration for data labelling, Bedrock for model serving * Experience with Azure Open AI * Experience with Tableau around creating dashboards for reporting What the team does: * Center of Excellence for Quality within the AI Platform teams, driving excellence through automation, tools, and streamlined processes (evangelizing shift left methodologies) . * Building/enhancing test frameworks/tooling for the easy creation and maintenance of integration and end-to-end tests. * Proactively drive quality by monitoring and reporting of test stability metrics for pre-prod & Prod environments through dashboards, triaging and filing and follow up of bugs. * CUJs(Critical User Journey test) for cross-cloud integration and apps * Configure tooling/runners for automated tests, used by scrum teams * Configure various test environments such as setting up core test env hawking test env connectivity * Define and measures Quality metrics (code coverage, endpoint coverage, service coverage, etc.) goals are met for the ML foundations * Automation strategies and framework support for all kinds of testing * Identify risks with releases, deployments, etc. * Support TAM expansion to multiple geographies and monitoring platform stability * Daily management of Integration tests pass rates in Test, App-Dev, Stage & Prod environments - bugs created/assigned if failures not being addressed, building test result dashboards and simplifying feedback/debugging process for engineers

Job Role Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. Product: Wisely ATP is a groundbreaking anti-phishing platform designed to combat scams in real time. Leveraging cutting-edge AI and machine learning technologies, it identifies, prevents, and eliminates SMS traffic scams. This platform is a proactive solution that provides unparalleled defense against fraud, protecting over a billion users from scams. It has also formed strategic partnerships with tech giants like Google and WhatsApp. What you'll be responsible for? POC and Onboarding of New Customers: Prioritize successful onboarding to ensure clients quickly grasp essential features. Facilitate a smooth transition from sales to product adoption. Monitoring Customer Health Metrics: Continuously track client progress along their customer journey. Identify upsell opportunities and address churn risks promptly. Ensure timely deliverables from the product to the customer. Collaborating Across Departments: Work closely with ops, development, sales, finance, and other teams to solve client issues. Balance client requests with organizational resources. Voice of the customer: Identify new customer problems for feedback to the product team Qualification and other skills BE / BTech Graduate Why join us? We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team that loves solving tough problems and have a bias for action. Tanla is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Qualification : BE / BTech Graduate

Department: Resource Management We are seeking a dynamic and proactive Resource Manager to work closely with the Sales team and Project Managers to ensure optimal resource mapping and allocation across multiple projects. This role will focus on pre-kickoff resource planning, identifying and addressing resource gaps, and tracking project status to ensure smooth execution. The Program Manager will lead meetings independently, facilitate effective communication, and ensure a balance between supply and demand for resources, ensuring project delivery is smooth, and driving operational efficiency across multiple AI, Robotics & Digital Transformation projects. Location: Hyderabad (WFO) Job Type: Full-time Shift Timings: 2:00 PM - 11:00 PM 1. Project Tracking & Monitoring: Continuously track and monitor the status of all ongoing projects, ensuring that resource allocation aligns with project needs. 2. Collaborate with Sales Team: Work with the sales team to plan resource allocation before project kickoffs, ensuring optimal use of resources for upcoming projects. 3. Resource Mapping & Gap Identification: Partner with Project Managers to understand the requirements and existing resource gaps, remapping resources where necessary to support project success. 4. Supply and Demand Management: Oversee the supply and demand of resources across projects, ensuring no bottlenecks or shortages. 5. Lead Meetings: Lead and manage resource planning meetings, ensuring relevant stakeholders are aligned, and ask critical questions to ensure effective resource mapping decisions. 6. Proactively identify and resolve issues related to resource availability and project needs. 7. Stakeholder Management: Engage with stakeholders to understand project requirements, timelines, and challenges, providing regular updates on resource allocation. 8. Suggest improvements to the resource mapping and allocation process to increase efficiency and reduce project risks. About Techolution At Techolution, we specialize in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With our specialized expertise we help businesses take AI from their labs into the real world.

Key Accountabilities: Analysis & Reporting Create accurate, transparent, and timely financial analysis to support project leadership in project decision making process; clearly articulate financial implications of business decisions / choices, and provide retrospective analysis as well as drive forward looking actions on simpler projects / contract types. For less complex projects facilitate the monthly revenue cycle and support project analysis requirements, including a review of units, forecast, unit prices, and revenue recognition. Ensure appropriate supporting documentation is available and that the forecast is aligned with operational plans. Complete all required variance analyses for the set of projects, with insight. Identify risks in the project forecast and opportunities to improve revenue outlook. Communicate, document and manage these on an ongoing message. Understand alternative finance scenarios within a project with a degree of technical knowledge and business acumen. Provide updates on financial status for assigned projects and create information in response to any client financial reporting needs for assigned projects in the area of project reporting, forecasting, or transactional details for the projects within the portfolio. Budgeting For less complex projects, actively monitor the balance sheet positions of projects within the portfolio. Initiate action as needed with project teams to keep balances current, improving DSO and cash flow. Put steps in place with project teams to ensure pass-thrus are managed within project budgets, including appropriate to trigger change in scope as needed. Metrics Maintain, produce and communicate a relevant and impactful set of project financial metrics designed to support evaluation of financial performance consistent with the project and contract types being managed. In partnership with PLs and project teams, prepare and conduct a monthly project review of performance, operational status, and outlook. The review will focus on revenue forecast, labor and margin, billing status, assumptions, special contract items. The review should capture potential improvement opportunities and actions will be taken. Scope of Work Play a key role in initiating, building, and reviewing change in scope activity on assigned projects. Work with the project teams on an appropriate budget for the scope of work. Maintain/update simpler project budgets within relevant tools from post-award onwards including analysis and understanding on any subsequent changes in scope. Resourcing Review labor assumptions on assigned projects, both volume and mix. Build discipline in our project teams in charging time accurately. Understands project resource planning support, monitor resource levels on ongoing projects and identify and communicate project/portfolio margin implications. Testing As required, complete all revenue control testing, SOX or audit related. Competencies: General Expectations Understands and delivers to expectations, such as: project/proposal deliverables, reporting, etc. Demonstrates critical thinking /problem solving skills. Learns quickly, applies gained knowledge to further deliverables and duties in role. Understands fundamentals of CRO industry and how Finance's role influences in the organization. Delivers standard/typical work deliverables with minimal issues. Errors in work product should be minimal. Technical Expectations Demonstrates effective, proactive financial support. Has ability to deliver accurate reports/information to various parties. Understands drivers of success in role; able to hit deadlines with goal of first-time quality. Continues building financial analysis skills. Accounting & Analytical skills Good excel and PowerPoint skills Comfortable with handling large datasets Comfortable with working through financial models Knows basic macros. Business & Soft skills Soft skills are key to develop and succeed in this role. Demonstrates sense of ownership. Good business sense, we anticipate this person taking up business partnering responsibilities in due time. Ability to communicate effectively across different levels of organization. Able to prioritize competing requests and set expectations effectively. Communication & Partnering skills Organizes their workflow, understands how to manage their time to hit their deliverables. More vocal in meetings and interactions within Finance and the broader organization. Intermediate variance analysis & commentary skills, continued improvement expected. Developing influencing skills, including using data to help persuade. No waiting until the last minute to discuss. Expected feedback from Tech & Finance leadership Tries to take the analysis/issues a step deeper than initially requested. Developing skills and confidence to handle difficult and/or influencing conversations. Provides accurate deliverables on a timely basis. Organizes their work well. Skills: Prioritizes, sets expectations and works in an efficient and disciplined manner. Thrives in a complex, fast-paced, matrix environment. Strong experience with Excel and PowerPoint applications; experience with financial performance systems (e.g., Hyperion). Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Interpersonal skills. Strong command of the English language, both written and verbal. Education & Experience: CA Fully qualified 2023/2024 Fresher. Qualification : CA Fully qualified 2023/2024 Fresher.