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Senior Operations Analyst (KYC) Location: Bangalore Experience: 5+ Years Company: KredX About KredX Founded in 2015, KredX has evolved into a comprehensive financial solutions ecosystem. We are India's leading integrated supply chain finance provider, holding both RBI s TReDS license and IFSCA s ITFS license one of the few double-licensed entities in the country. Our flagship platforms include: DTX (Domestic Trade Exchange): RBI-licensed TReDS platform enabling MSME financing via invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform facilitating cross-border trade finance. CMS (Cash Management Solutions): AI-driven finance automation streamlining financial operations globally. KredX powers businesses of all sizes with innovative, technology-driven financial solutions. Role Overview We are seeking a highly skilled and detail-oriented Senior KYC Analyst to lead the Know Your Customer (KYC) processes within our Operations team at DTX. This role is critical in ensuring full regulatory compliance while maintaining the integrity of our client relationships. You will drive enhancements in our KYC framework, conduct detailed risk assessments, and provide strategic direction on customer due diligence. Key Responsibilities Lead and manage the end-to-end KYC process, including customer identification, verification, risk assessment, and ongoing monitoring. Conduct in-depth investigations of customer backgrounds, transactions, and compliance to identify risks and suspicious activities. Develop, implement, and continuously improve KYC policies and procedures in line with regulatory requirements and industry best practices. Collaborate with compliance, legal, and operations teams to resolve KYC-related issues and streamline processes. Mentor and train junior analysts, fostering a culture of compliance, accuracy, and continuous improvement. Stay abreast of regulatory updates and emerging trends in financial services, adapting KYC strategies proactively. Required Qualifications & Experience Minimum 5 years experience in KYC, AML, or related compliance roles in financial services. At least 3 years experience working within a TReDS framework is preferred. Strong knowledge of KYC regulations, customer due diligence, and risk assessment methodologies. Proven analytical skills to evaluate complex data and generate actionable risk insights. Excellent communication skills, able to clearly present findings to varied stakeholders. Preferred Qualifications Experience using KYC software platforms such as Actimize, Amlify, or similar tools. Professional certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with global financial regulations and international compliance adaptation. Technical Skills & Tools Proficiency in data analysis tools including SQL and advanced Excel functions for investigations and reporting. Experience with risk assessment frameworks related to KYC compliance. Understanding of regulatory reporting requirements and compliance tools.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Site Lead, Global Trade Solutions (GTS) Business Services Business: Digital Business Services Principal responsibilities: Impact on the Business: To deliver superior customer service by driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency, and reducing operational risks). Manage GSC ( Global Service Centers ) /BS ( Business Services ) resources effectively to meet strategic objectives of the business. Support and drive effective cross training programmes across GSC/BS locations to ensure that the GSC/BS are adequately resourced to meet the demands of the business. Typical KPIs and Targets: Meet or Exceed PLAs ( Performance Level Agreement ) , drive OOE ( Overall Operating Efficiency ) , reduce operational risk by raising awareness/ sharing best practice, within Business Services Support other Trade BS locations when required to ensure the BS provide the best possible service to the business and their customers. Drive SELF programme, ensure effective cross training programmes are in place. Keep aware of industry changes and opinions. Customers / Stakeholders: Ensure that the customer is at the heart of everything we do both personally and as an organisation. To partner with Global Businesses, Global Change Delivery and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service To assume overall responsibility for process management and operational integrity of the GSC/BS site. Typical KPIs and Targets: Meeting or exceeding PLAs, going the extra mile to deliver superior customer service. Improving trend in both internal and external customer satisfaction scores Ensure that all operations are handled in accordance with procedures and that the Management Team fully understands the operational and financial risks associated with production processing. Leadership & Teamwork: Lead a highly motivated and skilled team, which allows the GSC/BS to meet the business objectives. Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business. Support other Business Service Teams, Global Transformation and/or other stakeholders in driving operational change programmes. Typical KPIs and Targets: Ensure that all staff have objectives, regular 1:1s, and that SELF training plans/development plans are in place and being monitored. Monthly BP meetings to discuss performance and clear accountability for follow up actions. Active participation and delivery of Global Change programmes Operational Effectiveness & Control: To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards. To continually re-assess the operational risks inherent in the business donor Group companies. Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure. To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management To be fully conversant with FIM ( Functional Instruction Manual ) , anti-money laundering and sanctions and internal procedures/polices and regulatory requirements of our business. Typical KPIs and Targets: Be aware of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. Identifying potential risks and raising with the appropriate party e.g. Risk. Ensure contingency requirements are continually updated in terms of strategic changes on account of migration growth plans in conjunction with central BCP ( Business Continuity Planning ) team. Major Challenges: The nature of the role requires that highly effective resource management techniques be employed to ensure optimal operational efficiency across a wide variety of processes migrated to the GSC from the GTS business. The complexity of the role also requires the job holder to have an in depth understanding of the Trade business and industry standards such as UCP/URC/ISBP ICC opinions/URR. Staff retention will be a significant challenge due to the increasingly competitive nature of the GTS business and the BPO industry in the countries where some of the Business Services teams are located. It is essential that the GSC/BS management team demonstrates HSBC values and is able to lead and motivate staff with widely differing aspirations working in a high-pressure productivity-based environment where deadlines are critical. Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management is essential. In migrating work to the GSC Group companies must feel confident that their business is not being put at a greater risk. Effective business knowledge combined with operational risk management will be essential in developing trust and confidence within the business. Role Context: The establishment of the Global Trade Solutions Business Services locations within Digital Business Services is a key part of Commercial Banking strategy, aimed at allowing them to grow their business, drive global consistency, improve customer service and reduce operational risk. The GSC environment focuses on the delivery of a highly professional custom...