Scorm Jobs in Bengaluru

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Instructional Designer Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Global Strategic Services Industry Innovation and Solutions Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader in AI-driven industrial digital transformation, working with major sectors like Oil & Gas, Pharma, Chemicals, and Manufacturing. We create innovative platforms like Cognite Data Fusion and Cognite Atlas AI to empower smarter operations. Role Overview Join the Cognite Academy team, which provides training and educational content for customers and partners. You will design and develop engaging courses, learning paths, and training materials primarily for technical users (data engineers, software developers, data scientists) and Cognite application users. Your work will enhance onboarding, self-service learning, and certification programs. Key Responsibilities Redesign and develop entire courses, micro-learning modules, and curricula using various instructional design models (e.g., ADDIE). Collaborate with subject matter experts to analyze training needs and target audiences. Create engaging multimedia content: videos, simulations, role-plays, and interactive assessments using tools like Active Presenter, Genially, Vyond. Implement courses and manage content in LMS platforms (Skilljar preferred). Design formative assessments and certification exams. Support the learning community and contribute to customer and partner engagement. Use HTML and basic coding to build learning paths and interactive content. Your Profile 2 to 5 years instructional design experience in the SaaS industry. Strong knowledge of learning theories and instructional design methods (ADDIE a plus). Proficient with authoring tools such as Active Presenter, Genially, Vyond, and at least one LMS (Skilljar a plus). Basic HTML and visual design/storyboarding skills (Adobe Creative Suite, Miro, etc.). Experience with video editing and social media content management. Basic project management and agile work methodology skills. Excellent written and verbal communication skills, able to connect with both technical and non-technical audiences. Eager to learn new technologies and improve programming skills (Python, HTML, Adobe Premiere Pro). Passionate about making a real impact on user learning and adoption. Work with a diverse global team of 70+ nationalities focused on inclusion and innovation. Modern, engaging Bengaluru office with a hybrid work model. Flat organizational structure with direct access to leaders. Opportunity to collaborate on cutting-edge projects in a fast-growing tech company. Strong community and partner ecosystem to learn from and contribute to. Excited to shape the future of learning in industrial AI? Apply to join Cognite s Academy team today!

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

Join Us in Revolutionizing the Data Storage Industry We re at the forefront of a transformative tech movement, fundamentally reshaping the data storage industry. At Pure Storage, you ll have the chance to lead with innovative thinking, grow alongside us, and collaborate with the smartest team in the industry. If you re ready to make a lasting impact and seize boundless opportunities, come join us! SHOULD YOU ACCEPT THIS CHALLENGE... As an Instructional Designer, you will create high-impact learning experiences that empower our partners. This role is critical in designing, developing, and delivering training programs that provide our partners with the knowledge and skills necessary to succeed with our products, solutions, and go-to-market strategies. Working as part of the GTM & Partner Experience team, you will design scalable, engaging learning solutions that drive partner adoption, sales effectiveness, and technical expertise. You'll collaborate cross-functionally with Subject Matter Experts (SMEs), partner managers, sales, and technical teams to ensure the training aligns with business goals and partner needs. In This Role, You Will: Develop structured learning courses and paths tailored to various partner personas (e.g., sales, technical sales, marketing, operations, executives), ensuring they have the right knowledge to drive business success. Design and develop effective and engaging learning modules using Articulate 360, incorporating videos, simulations, and instructional best practices. Convert complex content into clear, concise, and engaging training materials, such as e-learning modules, instructor-led training, job aids, videos, infographics, simulations, and assessments. Collaborate with SMEs to gather and refine content that aligns with learning objectives. Apply instructional design models (e.g., ADDIE, SAM), gamification, and interactive learning strategies to create impactful experiences. Utilize our Intellum LMS (Learning Management System) to publish, track, and manage learning content. Develop assessments to measure learning outcomes and knowledge retention. Continuously evaluate training effectiveness using metrics, data, and partner feedback to assess engagement, course completion rates, and learning impact, iterating on content as needed. Stay updated on trends in instructional design, e-learning technologies, and gamification to enhance training programs. What You ll Need to Bring to This Role: Basic Qualifications: Bachelor s or Master s degree in Instructional Design, Learning & Development, Education, or a related field. 12+ years of experience in instructional design, curriculum development, or e-learning development. Proficiency in e-learning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia, Vyond, etc.) is a plus. Familiarity with Intellum LMS or similar learning platforms, and SCORM-compliant content. Experience designing training programs for partners, channel sales, or reseller networks. Strong writing, communication, and project management skills. Ability to translate complex technical and sales topics into engaging, digestible learning experiences for partners. Solid understanding of adult learning principles, instructional methodologies, and training needs analysis. Excellent project management skills, attention to detail, and the ability to meet deadlines. What You Can Expect from Us: Pure Innovation: We celebrate those who think critically, embrace challenges, and aspire to be trailblazers. Pure Growth: We provide the space and support for you to grow alongside us and contribute meaningfully. Pure Storage has been recognized as one of Fortune's Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up, setting aside egos for the greater good. Additionally, we understand the importance of a healthy work-life balance and offer various perks, including flexible time off, wellness resources, and company-sponsored team events. For more details, check out purebenefits.com. Qualification : Bachelors or Masters degree in Instructional Design, Learning & Development, Education, or related field.

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

about the role Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. key responsibilities Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services Responsible for renewals, customer engagement and high customer satisfaction Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement. Expertise in dealing with variety of sales situations & acquire clients on "value based selling". preferred qualifications Graduate degree (Preferably with an MBA in Sales & Marketing) 2-4 years of experience in enterprise sales for technology services or products Strong written and verbal communication skills Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors Expertise in recruitment, training & selection of sales professionals, experience in managing and grooming fresh talent and managing tight deliverables. Qualification : Graduate degree (Preferably with an MBA in Sales & Marketing)

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Position: Product Manager Growth Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products such as credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographical barriers, Zolve empowers users to navigate the world freely, offering seamless access to financial services across countries. As we continue to expand, we are looking for a strategic Growth Product Manager to drive initiatives that scale **user acquisition, engagement, and retention**. Role Overview The Growth Product Manager will lead **product-led growth** initiatives, leveraging data, experiments, and cross-functional collaboration to scale impactful features. This role requires a strategic thinker with hands-on execution skills, capable of **optimizing product funnels**, improving retention, and driving measurable growth. Key Responsibilities Growth Strategy & Execution Define and own the growth strategy across **acquisition, engagement, and retention**. Identify and prioritize high-leverage growth opportunities using analytics, user research, and market insights. Track industry shifts, competitor moves, and emerging technologies to infuse fresh ideas. Product Optimization Design and optimize **growth levers**, including onboarding funnels, referral programs, cross-sell/upsell flows, and engagement loops. Run **A/B and multivariate experiments**, deriving insights to boost conversion, reduce churn, and scale adoption. Elevate product thinking internally through PRD reviews, assumption challenges, and growth metric refinement. Metrics & Analytics Own critical **KPIs** such as **activation, retention, DAU/MAU, LTV, and ARPU**. Turn quantitative and qualitative insights into actionable strategies to improve product performance. Cross-Functional Leadership Collaborate with engineering, design, marketing, and executive teams to align growth initiatives with company objectives. Communicate effectively, presenting **data-driven business cases** and influencing stakeholders across levels. Qualifications Education: Bachelor s or Master s degree in Marketing, Business Administration, or related field. Certifications in Google Ads, Facebook Blueprint, or similar are a plus. Experience: **6 8 years of Product Management experience** with a strong growth focus, ideally in **fintech, consumer tech, or data-driven startups**. Proven track record of launching, scaling, and optimizing products with measurable growth outcomes. Hands-on experience with **A/B testing and analytics tools (SQL, Mixpanel, Amplitude, GA, etc.)**. Strong understanding of fintech business models, growth metrics, and regulatory dynamics. Skills & Competencies: Exceptional **problem-solving, prioritization, and execution skills**. Ability to influence and align cross-functional teams, from engineers to executives. Excellent communication skills, with the ability to craft and present compelling business cases. **Entrepreneurial mindset** with high ownership, bias for action, and comfort in fast-paced environments. Qualification : Bachelors or Masters degree in Marketing, Business Administration, or related field

Position: Senior Associate Legal Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographic boundaries, Zolve empowers users to navigate financial systems across countries seamlessly. As Zolve expands, we are seeking a Senior Associate Legal to provide legal support for our partner ecosystem and internal business operations. Role Overview The Senior Associate Legal will support Zolve s business teams by **drafting, reviewing, and negotiating contracts**, advising on cross-border legal and regulatory matters, and ensuring compliance with applicable laws. This role is ideal for a proactive, adaptable legal professional with a **startup mindset** who can balance legal expertise with fast-paced business needs. Key Responsibilities Contracting & Legal Advisory **Draft, review, and negotiate** a wide variety of agreements, including SaaS, IT services, IP licenses, collaboration, staffing, marketing, hardware, and NDAs. Advise business teams on key legal and regulatory matters, aligning inputs with strategic growth priorities. Provide support on contract disputes, **dispute resolution, and litigation** where required. Cross-Border Compliance Advise on **cross-border legal and regulatory matters**, including **data protection, FEMA, RBI guidelines**, and other applicable financial regulations. Gain exposure to international contracting frameworks, particularly across **APAC and EU regions**. Stakeholder Engagement Collaborate with senior leadership and business teams to ensure legal inputs are **practical and aligned with business objectives**. Support risk assessment, due diligence, and compliance initiatives. Qualifications Education: **Bachelor s degree in Law (LLB)** or equivalent. Master s degree or professional certification (e.g., Bar Admission) preferred. Experience: **2 5 years of post-qualification experience**. Experience in **fintech, financial services, or technology sectors** preferred. In-house counsel or top-tier law firm background is advantageous. Exposure to APAC or EU contracting frameworks is desirable. Skills & Competencies: Strong **drafting, negotiation, and risk assessment skills**. Knowledge of **financial regulations, data protection, and corporate governance**. Excellent research, analytical, and communication skills. Ability to manage multiple priorities independently. **Startup mindset**: proactive, adaptable, outcome-driven, and eager to learn. High ethical standards and professional integrity. Qualification : Bachelors degree in Law (LLB) or equivalent

Job Title: Product Manager Experience: 3+ Years Location: Bangalore Company: Kaleidofin About Kaleidofin Kaleidofin is a mission-driven fintech platform working to deliver finance for everyone, everywhere. We serve low-income and informal economy segments with ki credit a comprehensive solution that combines credit scoring (ki score), seamless infrastructure integration, risk dashboards (ki view), and structured capital products. With a presence in India, Bangladesh, and Kenya, our solutions are trusted by inclusive financial institutions and have impacted 6+ million customers, enabling over $3 billion in debt capital to underserved communities. Backed by marquee investors like the Gates Foundation, Omidyar Network, and Rabo Partnerships, Kaleidofin has been featured on the Forbes Asia 100 to Watch and is a multi-year Great Place to Work awardee. Role Overview: Product Manager We are looking for a Product Manager to join our high-impact product team. In this role, you ll own the end-to-end lifecycle of key fintech products from concept to launch and beyond. You ll work closely with engineering, business, and design teams to drive product vision, strategy, and delivery. You ll be responsible for building scalable solutions that serve real customer needs, improve operational efficiency, and drive meaningful outcomes for financial inclusion. Key Responsibilities Own and manage the entire product lifecycle ideation, development, launch, iteration. Translate business strategy into a clear product roadmap and maintain a well-groomed backlog. Deliver impactful features and enhancements across new and existing products. Define and track product OKRs; analyze performance to guide data-driven decisions. Partner with cross-functional teams engineering, data, business, and operations to align on goals and execution. Conduct competitor analysis, market research, and user feedback sessions to inform product direction. Ensure security and compliance responsibilities are understood and adhered to for all product initiatives. Advocate for the user, championing high-quality experiences across every interaction. 3+ years of experience in product management, ideally in B2B SaaS or fintech. Strong background in building and scaling B2B products; experience in the financial services space is a big plus. Demonstrated ability to contribute to product vision, create roadmaps, and align cross-functional teams. Solid understanding of agile methodologies and product development cycles. Excellent written and verbal communication skills comfortable presenting to leadership and stakeholders. Highly self-motivated with a strong work ethic; thrives in a fast-paced, high-ownership environment. Bachelor's degree or equivalent professional experience. Build meaningful products that directly impact millions across emerging markets. Join a fast-growing, globally recognized fintech platform backed by top-tier investors. Collaborate with a diverse and mission-driven team working on real-world financial problems. Be part of a culture that values innovation, ownership, and continuous learning. Apply now and be part of Kaleidofin s journey to drive financial impact at scale. Qualification : Bachelor's degree or equivalent professional experience

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Quality Leader Location: Bangalore Experience: 8 12 Years Education: B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline Job Summary We are looking for an experienced Quality Leader to drive software and process quality across embedded systems projects, with a focus on ASPICE, CMMI, and Functional Safety standards. The ideal candidate will have deep expertise in quality systems, metrics-driven process evaluation, and project lifecycle management. This role is instrumental in ensuring that project deliverables meet the highest standards of quality, safety, and compliance especially within the automotive domain. Key Responsibilities Process Monitoring & Compliance Ensure adherence to defined processes (ASPICE 3.1/4.0, CMMI, ISO standards) across multiple projects. Identify and report non-compliance issues and drive corrective/preventive actions (CAPA). Conduct process audits and facilitate project quality gate reviews. Data Collection & Metrics Analysis Collect project and process data to derive key quality metrics (e.g., defect density, review efficiency, process compliance scores). Perform root cause analysis (RCA) for quality issues and implement improvement actions. Tool and System Oversight Manage configuration management systems and defect/issue tracking tools. Work closely with development and testing teams to ensure tool usage aligns with defined processes. Process Definition & Improvement Define, maintain, and continuously improve the organization s Quality Management System (QMS). Contribute to functional safety and cybersecurity process definition (e.g., ISO 26262, ISO 21434). Promote a culture of quality and continuous improvement through training, mentoring, and awareness programs. Required Skills & Experience 8 12 years of experience in quality assurance or process management in embedded software projects. In-depth knowledge of ASPICE (3.1/4.0), CMMI, and SDLC models such as V-Model, Agile/Scrum. Experience with software quality metrics, root cause analysis, and CAPA processes. Familiarity with defect tracking and configuration management tools (e.g., Jira, IBM Rational, Git, SVN). Understanding of software quality factors, process audits, and measurement techniques. Exposure to Functional Safety (ISO 26262) and QMS process definition. Working knowledge of at least one programming language (C, C++, Python, etc.) to understand software deliverables from a quality perspective. Preferred / Added Advantage Experience in the automotive domain, including compliance with industry-specific safety and cybersecurity standards. Involvement in certification or appraisal processes (e.g., ASPICE assessments, CMMI appraisals). Knowledge of ISO 21434 (Automotive Cybersecurity). Lead quality transformation initiatives across cutting-edge embedded projects. Collaborate with top-tier automotive and industrial clients. Play a strategic role in shaping process excellence and organizational quality culture. Competitive compensation and a platform for professional growth. Qualification : B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline

Associate Product Manager UX Job Type: Full-Time Category: Product Management Location: Bangalore About Bright Bright is a fast-growing consumer fintech company on a mission to help Americans eliminate debt and build brighter financial futures. Using advanced data science and machine learning, Bright offers a powerful mobile platform that automates debt management and financial planning. With features like automated debt paydown, credit score improvement, refinancing, and smart budgeting tools, Bright supports users across credit cards, student loans, and auto loans. Backed by top-tier investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $90M in equity and debt funding. With 300,000+ users and 100,000+ positive reviews, Bright is one of the top emerging fintechs in the U.S. We re building the first global-scale Consumer Tech company from India designed for impact in the U.S. and beyond. About the Role As an Associate Product Manager UX, you will collaborate with Design, Engineering, Business, and Product teams to enhance the user experience across our key products: Bright Debt Manager, Bright Smart Account, and Bright Credit Accounts. Your focus will be on crafting seamless, intuitive, and intelligent user journeys that drive engagement and retention. Key Responsibilities Develop deep user insights through research, data analysis, and interviews. Define user personas and map detailed user journeys across key product touchpoints. Create wireframes and UX flows for onboarding, in-app interactions, notifications, and payment experiences. Collaborate with designers and engineers to translate concepts into high-fidelity UI. Maintain documentation of UX decisions across multiple Bright products and user experiences. Benchmark Bright s UX against leading consumer and fintech platforms. Define and track UX quality metrics to inform business and product decisions. What You ll Bring 2 4 years of experience in B2C Product, UX Design, or User Research roles. Strong understanding of product design principles and user-centered thinking. Proven ability to empathize with users and uncover usability pain points. Solid wireframing and prototyping skills (Figma, Sketch, or similar tools). Ability to work closely with UI designers to bring concepts to life. Bonus: Familiarity with front-end technologies (HTML, CSS, JavaScript frameworks). Experience at a high-growth consumer startup is a plus. What You ll Get The opportunity to join a world-class team building a global fintech brand. A culture that values ownership, inclusion, and innovation. Competitive compensation, including salary and stock options. A high-growth environment where your work directly impacts real users. Join us in building the future of consumer finance smart, data-driven, and user-first.

Finance Associate Job Type: Full-Time Category: Finance & Accounts Location: Bangalore About Bright Bright is a rapidly growing consumer fintech company on a mission to help Americans get out of debt and improve their financial health. Leveraging data science and machine learning, Bright s mobile app offers powerful tools like credit score building, automated debt paydown, budget planning, and loan refinancing. With 300,000+ users and over 100,000 ratings and reviews, Bright has achieved 6x growth in the past year. Backed by leading investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised more than $90 million in funding, including recent debt financing from Encina Lender Finance to fuel its credit business expansion. Bright is among the top 8 fintech companies in the U.S. and aims to become a top-100 financial institution by combining data science with financial product innovation all built from India for global markets. About the Role We are seeking a detail-oriented Finance Associate to manage day-to-day accounting operations and support financial reporting for our fast-growing business. This role involves handling accounting systems, performing reconciliations, ensuring compliance with statutory requirements, and providing accurate financial data to management. What You ll Do Manage and review daily bookkeeping and accounting transactions in Tally and QuickBooks (hands-on QuickBooks experience is essential). Oversee operational accounting activities, identify and resolve issues promptly. Prepare and file statutory reports and compliance documents for both India and U.S. on a monthly, quarterly, and annual basis. Conduct analytical reviews of financial data, identify discrepancies, and produce management reports. Perform account reconciliations, including vendor and intercompany transactions. Monitor balance sheet accounts and ensure accurate ledger maintenance. Generate invoices for intercompany transactions and maintain clear documentation. Support audit processes by preparing necessary documentation and reports. Maintain Management Information Systems (MIS) and regularly update senior management. Collaborate with internal teams to ensure timely financial operations and reporting. What You ll Bring Bachelor s degree in Accounting or Finance (required). Minimum 1 year of experience in general accounting or tax accounting. Proficiency with computerized accounting systems, especially QuickBooks (mandatory) and Tally. Strong attention to detail and excellent analytical abilities. Solid understanding of accounting principles, practices, and statutory compliance. Excellent organizational and time management skills, with the ability to prioritize effectively. Strong communication and negotiation skills. Ability to work independently with sound judgment and collaboratively as part of a team. Quick learner with a positive attitude, adaptable to a fast-paced environment. Work with a fast-growing, globally minded fintech startup backed by leading investors. Be part of a high-impact finance team that supports innovation in consumer financial products. Gain exposure to both Indian and U.S. statutory accounting and compliance. Develop your career in a supportive, dynamic environment with opportunities to grow and learn. Help Bright transform the future of consumer finance apply today! Qualification : Bachelors degree in Accounting or Finance

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Job Title: Manager - Data Analytics, Credit Card Portfolios Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform. With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios. Role Overview: We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India. Key Responsibilities: Enterprise Reporting & Data Architecture: Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support. Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost. Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau. Optimize data storage and reporting for scalability and cost-efficiency. Data Integration & Analytics Execution: Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake. Business Intelligence & Growth: Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses. Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions. Leadership: Build, mentor, and lead a high-performing team of BI analysts and data visualization experts. Data Governance: Establish and enforce data governance best practices, ensuring compliance and data security. Skills & Experience: Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills. Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery. Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc. Proven leadership experience managing analytics teams and scaling reporting infrastructures. Excellent communication skills with the ability to translate complex data into business strategies. Knowledge of data governance, privacy, and security in financial services. Qualifications: 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry. 3+ years managing teams of analysts or data professionals. Bachelor s degree in Computer Science, Engineering, Statistics, or a related field. Equal Opportunity: Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. Qualification : Bachelors degree in Computer Science, Engineering, Statistics, or a related field