Senior Consultant Services Jobs in Chennai

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Position: Senior Data Conversion Specialist Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we ve partnered with prestigious publishing houses around the world for over 15 years, delivering world-class digital and print content. By leveraging cutting-edge technology, streamlined processes, and deep domain expertise, we simplify publishing workflows from authoring to distribution. Our peer review and production platforms are complemented by services like copyediting, typesetting, and project & author management. Our mission is to create outstanding experiences for authors, publishers, and employees through innovation and technology, helping bring authors work to life and share it with the world. We re driven by a passion for customer-first solutions, and we empower our team to take on challenges, exchange knowledge, and enrich processes across the publishing ecosystem. What It s Like to Work Here We re a fast-growing team of smart, enthusiastic individuals with a can-do attitude. We believe in: Customer-First: We put our customers at the heart of everything we do. Continuous Learning: We embrace innovation and encourage growth. Collaboration: We work as a team, solving challenges together. If you're looking for a place where you can make a real impact, come join us! Role Overview We re looking for an experienced Senior Data Conversion Specialist to join our dynamic team. You ll be responsible for converting content into various formats, ensuring high-quality deliverables while adhering to tight deadlines. Your role involves working with XML, digital technologies, and conversion tools, while collaborating with internal teams and clients to resolve issues and meet project goals. Key Responsibilities Meet daily benchmarks and ensure timely project delivery. Ensure there are no escalations or complaints from internal or external stakeholders. Maintain accurate project records and documentation. Communicate product-related issues with detailed information and improvement suggestions. Use appropriate tools to ensure the quality of delivered content. Deliver final files to clients on specified platforms in a timely manner. Adhere to client Service Level Agreements (SLAs). Evaluate and onboard freelancers/vendors as needed. Study and understand client requirements, create instruction documents, and produce conversion samples. Analyze customer requirements to define tool requirements and document for automation. Work independently or in a team to meet tight deadlines. Skills & Experience Strong knowledge of XML, including both book and journal XML formats. Hands-on experience working with DTD, MathML, and XML editors (Epsilon, XML Exchanger, Oxygen XML, Notepad++, etc.). Familiarity with digital technologies such as XPath, XSLT, Schema, and ePub. Experience with third-party deliverables like PubMed, PMC, Ingenta, HighWire, Atypon, and Crossref. Excellent communication, problem-solving, and analytical skills. Strong attention to detail, ability to maintain quality under pressure, and a proactive learning attitude. Eligibility Criteria Role: Senior Data Conversion Specialist Location: Chennai Experience: 5+ years of related experience in data conversion or a similar field. Qualification: Bachelor's degree preferred. Equivalent years of experience may be considered in lieu of a degree. Qualification : Bachelor's degree preferred

Business Intelligence Lead Experience: 6+ Years Location: Chennai Company: Kaleidofin About Kaleidofin Kaleidofin is a pioneering fintech platform creating a digital ecosystem to provide financial access for everyone, everywhere. Through our ki credit platform, we deliver credit health assessments, middleware integration, advanced risk management dashboards, and debt capital market structuring enabling financial institutions to serve underserved segments like women entrepreneurs, farmers, and MSMEs across India, Bangladesh, and Kenya. With over 6 million customers impacted and more than $3 billion facilitated in debt capital, Kaleidofin is backed by global investors including the Gates Foundation, Omidyar Network, and Blume Ventures. Recognized internationally by Forbes Asia and the United Nations, and winner of RBI s Swanari TechSprint and G20 TechSprint 2024, we are committed to innovation and impact. Role Overview We are seeking an experienced Business Intelligence Lead to drive data analytics and reporting efforts that inform strategic decisions across risk, credit, compliance, fraud detection, and product performance. The ideal candidate will bring strong leadership, a deep understanding of financial services data, and hands-on expertise in BI tools and data governance. Key Responsibilities Team Leadership & Development Lead and mentor the Data Analytics team; identify skill gaps and implement training plans. Data Analysis & Insights Leverage BI tools (Power BI, Tableau, Looker) to deliver actionable insights that drive business and partner strategies. Develop and optimize dashboards and reports aligned with business goals. Data Visualization & Reporting Create clear, interactive visualizations for diverse stakeholders, ensuring accessibility and timeliness. Manage robust data pipelines using ETL/ELT tools like Informatica, Talend, or Airflow. Collaboration & Stakeholder Management Partner with cross-functional teams to gather data requirements and support executive, regulatory, and product reporting needs. Present insights to senior leadership to promote data-driven decision-making. Process Improvement & Automation Automate routine reporting and continuously enhance BI tools and workflows for efficiency and accuracy. Data Governance & Compliance Maintain data quality standards and governance practices ensuring compliance with data privacy regulations. Interface with auditors and compliance teams as required. KPI Management Achieve >90% data accuracy through audits and corrections. Ensure >80% user adoption of BI products by monitoring engagement metrics. Deliver cost savings by evaluating BI-driven efficiency improvements. Who You Are Bachelor s or Master s degree in Computer Science, Data Science, Information Systems, or related fields. 6+ years in BI, analytics, or data architecture, with 3+ years in leadership or architect roles. Hands-on experience with BI platforms (Power BI, Tableau, Looker) and proficient in SQL querying. Strong knowledge of financial data domains: credit scoring, transactions, KYC, fraud, lending, payments. Experience with credit bureau data (Experian, Equifax, CRIF) preferred. Experience with cloud data platforms (AWS, GCP, Azure) and data warehousing concepts. Familiarity with machine learning applications in BI or data science is a plus. Relevant certifications such as Microsoft Data Analyst Associate or AWS Certified Data Analytics are advantageous. Join a high-impact team revolutionizing financial inclusion. Work with cutting-edge BI technologies in a fast-growing fintech startup. Thrive in a culture that values innovation, collaboration, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Information Systems, or related fields

Designation: Senior Windows Server Engineer Location: Chennai Experience: Minimum 4 Years Qualification: Any Degree Employment Type: Full-Time Key Responsibilities Manage and maintain Windows Server environments, specifically Windows Server 2012 and 2022, ensuring optimal performance and security. Lead domain controller migration projects, ensuring smooth and seamless transitions between servers. Configure and administer Windows Deployment Services (WDS) for efficient operating system deployments. Customize OS configurations tailored to organizational requirements. Manage SCCM patch updates to keep systems secure and up-to-date. Serve as an expert in Active Directory (AD) and Group Policy management; design, implement, and troubleshoot group policies. Collaborate with teams to enforce and optimize group policies across the environment. Manage DHCP super scopes and administer virtualized environments using Hyper-V. Perform regular backup operations for both physical and virtual servers to ensure data integrity and disaster recovery readiness. Implement and manage Windows BitLocker encryption to enhance system security. Integrate applications with automation tools (experience is a plus). Provide advanced troubleshooting support for Windows 10 and Windows 11 at both domain and workgroup levels. Work collaboratively within the IT team to complete tasks and projects efficiently. Mentor and guide junior engineers to build team capability and knowledge sharing. Qualification : Any Degree

Senior Software Engineer PHP Location: Chennai Experience: 4 7 Years Company: TNQ Technologies About the Role TNQTech is looking for a skilled Senior Software Engineer (PHP) to join our expanding development team. In this role, you ll contribute to the creation of cutting-edge solutions in the scholarly publishing domain. You'll be responsible for writing clean, scalable code, mentoring junior developers, and ensuring optimal application performance. Key Responsibilities Develop, test, and maintain high-quality code based on project requirements Collaborate with stakeholders to clarify technical and functional requirements Continuously improve application performance, responsiveness, and scalability Review code and provide constructive feedback to peers and junior developers Adhere to best practices in coding, testing, and documentation Participate in sprint planning, retrospectives, and other Agile ceremonies Contribute to fostering a collaborative and high-quality engineering culture Ideal Candidate Profile Graduate in any discipline with 4 7 years of hands-on experience in PHP development Solid understanding of Object-Oriented Programming (OOP) principles Proficiency with at least one MVC framework such as CakePHP, CodeIgniter, Zend, or Yii Experience with source control management (SCM) tools Hands-on experience with databases (e.g., MySQL, PostgreSQL) Working knowledge of HTML, CSS, JavaScript, and automated unit testing Familiarity with Agile methodologies and team collaboration practices Nice to Have (Bonus Skills) Understanding of design patterns, data structures, and algorithms Experience with CI/CD platforms and deployment pipelines Knowledge of RESTful APIs and integrating third-party services Be part of a forward-thinking team transforming content and technology for global scholarly publishing. At TNQTech, you'll find a collaborative work culture, opportunities to grow, and a chance to make an impact at scale. Qualification : Graduate in any discipline

Job Title: Senior Technical Engineer Cloud Location: Chennai Experience: 3 5 Years Position Overview: We are looking for a skilled and self-driven Senior Technical Engineer Cloud to design, maintain, and optimize cloud-based infrastructure across various environments including Development, Testing, UAT, and Production. The ideal candidate will have hands-on experience with AWS, Azure, and GCP, solid system administration skills, and a strong grasp of cloud-native design patterns, automation, and DevOps best practices. Key Responsibilities: Design and implement best-practice cloud architectures for various deployment environments (Dev, Test, UAT, Prod). Manage and maintain cloud infrastructure and shared services across AWS, Azure, and GCP platforms. Provide system administration support (Linux/Windows), including configuration, troubleshooting, and automation. Take ownership of production environments, including upgrades, releases, and incident management. Troubleshoot issues across cloud infrastructure, networking, shared services, and application stacks. Participate in on-call rotations to ensure high availability and performance of cloud infrastructure. Manage licensing, monitoring, and performance of various cloud-based services. Develop and manage automation scripts using tools such as Terraform and PowerShell to improve efficiency and reduce manual work. Provision and manage key AWS resources: EC2, Load Balancers, Route 53, EBS, VPCs, along with Linux/Windows servers, IIS, and firewall rules. Propose and implement performance, cost, and security optimizations for cloud environments. Administer Kubernetes clusters, especially AKS, including setup of HPA (Horizontal Pod Autoscaler) and VPA (Vertical Pod Autoscaler). Implement CI/CD pipelines and workflows using industry-standard tools. Integrate monitoring and logging tools such as Prometheus and Grafana for real-time metrics and analysis. Develop and maintain infrastructure for Azure Synapse, Databricks, Azure Data Factory, including performance tuning. Automate scheduling of services (e.g., Azure VM, Synapse, SQL Pools) using Azure Automation Accounts. Create and manage alerts and diagnostic settings via scripts for continuous monitoring of all resources. Desired Candidate Profile: Bachelor's degree in Computer Science, Engineering, or a related field. 3 5 years of hands-on experience in cloud infrastructure management. Strong expertise in AWS, Azure, and optionally GCP. Proficiency in Linux/Windows administration, cloud automation, and scripting. Practical experience with Terraform, PowerShell, Kubernetes, and CI/CD tools. Knowledge of cloud security, cost optimization, and performance tuning. Familiarity with monitoring tools and log analytics platforms. Excellent problem-solving skills and a proactive mindset. Strong communication and collaboration skills. Qualification : Bachelor's degree in Computer Science, Engineering, or a related field

Job Title: Senior Executive (GC + HPLC) Location: Chennai Employment Type: Full-time Company Overview: SGS is the world s leading inspection, verification, testing, and certification company, recognized globally for its commitment to quality and integrity. With over 94,000 employees and a network of more than 2,600 offices and laboratories worldwide, we provide trusted services across multiple industries. Position Summary: We are seeking an experienced Senior Executive with expertise in Gas Chromatography (GC) and High-Performance Liquid Chromatography (HPLC) to join our Chennai laboratory team. The role involves performing routine tasks, method validations, maintaining records, and ensuring compliance with quality and safety standards within the food and agriculture sectors. Key Responsibilities: Execute all assigned routine GC and HPLC laboratory tasks accurately and efficiently Maintain and organize paperwork and records as per laboratory requirements Complete method validations and prepare related spreadsheets, raw data, and supporting documentation Verify test results and forward necessary documents to reporting teams Ensure compliance with laboratory safety protocols in both chemical and microbiological laboratories Willingness to work extra hours or shifts as needed Maintain a clean and organized work environment Key Deliverables: Complete documentation in line with quality management system standards Review audit documentation to ensure completeness and compliance Record actions according to laboratory specifications Qualifications: Essential: M.Sc. in Chemistry Desirable: M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology Experience: 8 to 12 years of relevant experience in GC and HPLC within the food and agriculture sector Qualification : M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology

Position: Senior Java/AWS Engineer Work Type: Onsite Location: Chennai, Tamil Nadu, India About Fiserv: Calling all innovators find your future at Fiserv. We are a global leader in Fintech and payments, moving money and information in ways that move the world. We connect financial institutions, corporations, merchants, and consumers millions of times a day quickly, reliably, and securely. Every time you swipe a credit card, pay via a mobile app, or withdraw money, Fiserv is involved. If you want to make an impact on a global scale, come make a difference with us. About Your Role: As a Senior Java/AWS Engineer (Application Development Sr Professional II), you will join a dynamic team creating solutions that make financial transactions seamless and secure. You ll design, develop, and maintain applications aligned with client needs, leveraging the latest technologies. What You ll Do: Lead design, development, and implementation of software applications to support Fiserv s business objectives. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Code, test, and debug applications to ensure optimal performance and reliability. Mentor and provide technical guidance to junior developers. Participate in continuous improvement and Agile development processes. Responsibilities may evolve as needed to meet business demands. Experience You ll Need: 4+ years in application development. 2+ years experience in Java, C, C#, C++, or similar programming languages. 2+ years working with SQL databases. 2+ years with cloud services like AWS, Azure, or GCP. 2+ years of experience with CI/CD pipelines and DevOps practices. 2+ years experience working in Agile methodologies. Equivalent combination of education and related experience considered. Experience That Would Be Great to Have: Extensive Java programming and object-oriented design experience (+8 years). Expertise in Spring Boot, Spring JDBC, and Spring ecosystem. Experience in microservices and batch application development. Strong understanding of AWS cloud services, Docker, and Infrastructure as Code (Terraform). Proficient with Git and CI/CD pipelines (especially GitLab pipelines). Solid grasp of software development principles and best practices. Bachelor s or Master s degree in Computer Science or related field (or equivalent practical experience). Excellent communication, collaboration, leadership, problem-solving, debugging, and troubleshooting skills. Experience migrating COBOL mainframe batch applications to AWS (nice to have). Past mainframe background helpful but not required. Qualification : Bachelors or Masters degree in Computer Science or related field (or equivalent practical experience).

Senior Full Stack Developer Location: Chennai, India Experience: 5 to 7 years Employment Type: Full-time About the Role We are seeking a skilled and experienced Senior Full Stack Developer to join our growing engineering team. The ideal candidate will be highly proficient in modern front-end frameworks and back-end technologies, with a strong focus on delivering scalable, secure, and high-performance web applications. Key Responsibilities Analyze and resolve technical issues and support incident/ticket management within defined SLAs. Participate in architecture discussions and recommend design patterns and scalable solutions. Contribute significantly to new development initiatives and deliver modules on time. Design and develop components, services, and modules with clear, maintainable code. Perform unit and integration testing to ensure software quality. Deploy new features and upgrades in alignment with the product lifecycle. Collaborate with UI/UX teams, QA engineers, and backend developers to integrate components. Ensure responsive design and cross-browser compatibility. Technical Skills Required Front-End: Proficiency in AngularJS, React.js, Vue.js, or Next.js. Expertise in JavaScript, HTML5, CSS3. Strong understanding of DOM manipulation techniques. Back-End: Solid experience with Node.js and back-end service development. Experience with building REST and SOAP web services. Familiarity with Microservices architecture. Databases: Proficient in SQL and NoSQL databases including MongoDB. Others: Experience with XML, XSLT, JSON, and REGEX. Good understanding of deployment, testing, and debugging in a full-stack environment. Preferred Qualifications Bachelor s/Master s degree in Computer Science, Engineering, or a related field. Strong debugging and performance optimization skills. Familiarity with Agile/Scrum methodologies. Exposure to DevOps, CI/CD practices, and cloud platforms (AWS/Azure) is a plus. Soft Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication. Ability to work both independently and in a team-oriented, collaborative environment. A proactive and self-motivated mindset. Qualification : Bachelors/Masters degree in Computer Science, Engineering, or a related field.

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Job Title: Senior Developer Function/Department: Information Technology Experience: 5-8 years in Software Development Education: Graduate: B.Sc / B.Tech / BCA / BE Postgraduate: M.Sc / M.Tech / MCA / ME Job Purpose: As a Senior Backend Developer, you will play a key role in designing, developing, and maintaining scalable and high-performance backend systems. You will collaborate with cross-functional teams to ensure seamless integration, reliability, and efficiency of backend services. This role requires technical leadership, problem-solving abilities, and a passion for innovation to drive the technical direction of our projects. Roles & Responsibilities: Backend Development & Architecture: Architect, design, and implement high-performance backend services using Java or Golang. Develop RESTful APIs and integrate with frontend and third-party systems. Optimize backend applications for scalability, reliability, and efficiency. Code Quality & Performance Optimization: Write clean, efficient, and maintainable code following best practices. Identify and resolve performance bottlenecks and scalability issues. Ensure backend security, data integrity, and compliance with best practices. Technical Leadership & Collaboration: Provide mentorship and technical guidance to junior developers. Work closely with frontend developers, product managers, and stakeholders to deliver high-quality solutions. Participate in code reviews and enforce industry coding standards. Testing & Deployment: Implement unit tests, integration tests, and end-to-end testing strategies. Work with CI/CD pipelines (e.g., Jenkins, Docker) to automate deployments. Ensure smooth production rollout using blue-green and canary deployments. Continuous Learning & Innovation: Stay updated with the latest industry trends, frameworks, and best practices. Improve development processes by incorporating modern tools and methodologies. Technical Skills: Backend Development: Java OR Golang, Spring, Spring Boot, Gin API Development: RESTful API design and implementation Database Management: SQL (MySQL, PostgreSQL) OR NoSQL databases Microservices & Cloud: AWS, Azure, Google Cloud, Kubernetes Security & Performance: Secure coding practices, performance optimization DevOps & CI/CD: Jenkins, Docker, Kubernetes, Git, CI/CD pipelines Monitoring & Tracing: Jaeger, Log aggregation tools Version Control: Git, GitHub, Bitbucket Additional: GraphQL familiarity Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and collaboration skills. Ability to work independently and manage multiple tasks effectively. Experience with agile development methodologies. Work on cutting-edge technology in a fast-paced environment. Lead and mentor a team of developers. Drive innovation and build scalable solutions. Collaborate with top industry professionals in a dynamic ecosystem. If you re a highly skilled backend developer looking to take on challenging projects, we d love to hear from you!

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Job Overview Senior Engineer - Data Engineering in the Automotive domain with 3-7 years of experience Extensive expertise in pyspark, hadoop, and gcp for designing and implementing data pipelines Proficient in tensorflow, python, and SQL for automation, data quality, and optimization Skilled in big data technologies like numpy, pandas, and data manipulation Responsible for architecting scalable data pipelines, data transformation, performance optimization, monitoring, and collaboration with cross-functional teams Bachelor's degree in Computer Science or equivalent; preferred certifications include Professional Data Engineer and Google Cloud Certified - Professional Data Engineer Good to have experience with CI/CD practices, data processing libraries, data quality, Pub/Sub architectures, and Tekton pipelines management Roles & Responsibilities Architect and Develop Data Pipelines: Lead the design, development, and maintenance of scalable and efficient data pipelines using GCP services like Pub/Sub for real-time data ingestion and BigQuery for storage and analysis. Data Transformation and Processing: Implement data transformation processes to cleanse, enrich, and aggregate raw data from diverse sources, ensuring data quality and consistency. Performance Optimization: Fine-tune data pipelines and queries to enhance performance, reduce latency, and ensure timely data access for stakeholders. Monitoring and Maintenance: Implement monitoring solutions for tracking pipeline performance, addressing issues proactively, and conducting regular maintenance tasks to uphold data infrastructure reliability. Collaboration: Collaborate with Data Scientists, Software Engineers, and Business Analysts to understand data requirements and provide technical solutions to meet business needs. Documentation: Document data pipelines, processes, and best practices to facilitate knowledge sharing and maintain a comprehensive understanding of data architecture. Our ideal candidate Extensive knowledge and proficiency in pyspark, hadoop, and gcp Advanced skills in designing and implementing data pipelines, data modeling, and data warehousing solutions Proficiency in tensorflow and python for automation scripts and data quality Strong SQL skills for querying and optimizing data warehouse operations Expertise in big data technologies like numpy, pandas, and libraries for data manipulation and analysis Monitoring data processes, utilizing GCP services, and implementing data engineering best practices Prioritizing skills in GCP, BigQuery, Python, Data Modeling, SQL, and Data Warehousing Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or a Master of Technology (M.Tech) in Data Science or Big Data Analytics Certifications such as Professional Data Engineer and Google Cloud Certified - Professional Data Engineer preferred Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or a Master of Technology (M.Tech) in Data Science or Big Data Analytics

About ICON: ICON is the world s largest and most comprehensive clinical research organization, powered by healthcare intelligence. We are at the forefront of transforming healthcare by providing global clinical research solutions that help our clients develop groundbreaking treatments. With a commitment to excellence and innovation, we offer a dynamic and inclusive environment where every team member contributes to life-changing solutions. Role Purpose: As a Senior Clinical Data Coordinator (CDC), you will play a key role in ensuring the accurate, complete, and consistent generation of clinical databases. You will support various clinical data management activities to meet project-specific timelines, while adhering to Good Clinical Practices (GCP), ICON Standard Operating Procedures (SOPs), and relevant regulations. This role is ideal for professionals with experience in clinical data management, strong problem-solving skills, and a passion for ensuring high-quality data in clinical trials. Key Responsibilities: Data Management Activities: Perform core data management tasks, including data cleaning, query management, and external data reconciliations. Handle SAE (Serious Adverse Event) reconciliations and support study conduct and closeout activities. Download and import data into multiple systems, supporting data transfer processes and systems. Study Setup & Support: Assist in study set-up in the ADDS (Automated Data Download System). Work with data managers to handle questions, troubleshoot issues, and resolve data-related concerns. Technical & Compliance Support: Ensure compliance with GCP, SOPs, ICH guidelines, and applicable regulations. Support the specifications for conformance checks, data transfer agreements, and systems used for downloading/importing data. Collaboration & Communication: Maintain day-to-day contact with data managers and cross-functional teams. Communicate effectively across global teams and external stakeholders. Qualifications & Skills: Educational Background: University or college degree in Life Sciences, Computer Science, Pharmacy, Nursing, or a relevant equivalent degree. Experience: Minimum 4-6 years of experience in core Data Management (DM) activities within clinical trials. Hands-on experience with Query Management, Data Cleaning, External Data Reconciliations, SAE Reconciliations, Conduct Activities, and Closeout Activities. Strong experience with Electronic Data Capture (EDC) systems, Veeva EDC preferred. Technical Skills: Knowledge of end-to-end clinical trial data transfer processes. Proficiency in clinical data management systems and processes. Personal Skills: Excellent problem-solving skills and ability to work under pressure. Strong interpersonal skills and the ability to communicate effectively in a global, diverse environment. Excellent written and verbal communication skills. What ICON Can Offer You: ICON values its people, offering a competitive salary and benefits designed to enhance well-being and work-life balance. Some of the benefits include: Annual Leave Entitlements A range of health insurance offerings for you and your family Retirement Planning offerings for financial security Global Employee Assistance Programme (TELUS Health) offering 24/7 support Life Assurance Flexible country-specific optional benefits like childcare vouchers, gym memberships, subsidised travel passes, and more. Why Join ICON? ICON offers a dynamic environment where you will be part of a diverse team contributing to cutting-edge healthcare solutions. Join us and be part of a culture that rewards high performance and nurtures talent, with ample opportunities for growth and development in the clinical research field. If you have the relevant experience and are passionate about contributing to global clinical research, apply now and help us make a lasting impact on healthcare. Qualification : University or college degree in Life Sciences, Computer Science, Pharmacy, Nursing, or a relevant equivalent degree.

Job Description: The Senior Consultant - Services will be responsible for providing expert recommendations and technical guidance to enhance customer satisfaction with EMC storage solutions. You will actively contribute to the configuration, layout, and performance optimization of EMC products, including EMC Isilon, XtremeIO, and Data Domain. This role involves managing the storage infrastructure, executing disaster recovery processes, performing data migration, and contributing to the development of custom solutions. Additionally, you will handle daily operational tasks, manage customer relationships, and collaborate with technical teams to resolve issues. Your knowledge of IT operations, ITIL processes, and storage migration technologies will be vital in this role. You will be expected to stay current with the latest technical specifications and hardware requirements for EMC products. Key Responsibilities: 1. Proactive Recommendations: Help customers maximize their use of EMC storage solutions. 2. Technical Knowledge: Utilize expertise in EMC products (Isilon, XtremeIO, Data Domain) to configure, tune, and maintain storage solutions. 3. Storage Migration Management: Oversee the management of storage migration technology and execute required migrations. 4. Disaster Recovery & Data Migration: Assist with disaster recovery design and execution and perform necessary data migrations. 5. Customer Relationship Management: Build strong relationships with customers, ensuring satisfaction and resolving issues through negotiation and effective communication. 6. Operational Tasks & Availability: Ensure the availability and proper functioning of the storage infrastructure at customer sites. 7. Complex Software Implementations: Perform software implementations according to Statement of Work (SOW), Scope Document, and Architecture Design requirements. 8. Collaboration with Technical Teams: Work closely with internal teams to ensure the effective resolution of technical issues and implement custom solutions. 9. Stakeholder Communication: Participate in meetings to understand and address customer issues, ensuring positive feedback and satisfaction. Additional Responsibilities: 1. Root Cause & Trend Analysis: Validate analyses and reports related to performance, providing insights to key business stakeholders. 2. Change Order Compliance: Ensure compliance with Change Order Implementation Plans and Human Error standards. 3. Value Addition Activities: Mentor team members, prepare Standard Operating Procedures (SOPs), and share knowledge within the organization. 4. On-time Resolution: Ensure timely resolution and quality compliance of escalated tickets/incidents as per SLA. 5. Capacity Planning: Contribute to capacity planning and help in ensuring optimal resource allocation. 6. Customer Meetings: Actively participate in customer meetings to understand their challenges and provide solutions. Skills and Experience: 1. Technical Knowledge: In-depth knowledge of EMC Isilon, XtremeIO, Data Domain, and other EMC products. 2. ITIL & IT Operations: Strong understanding of ITIL processes and IT operations in regional and global infrastructure environments. 3. Storage Migration & Disaster Recovery: Experience in managing storage migration technologies and executing disaster recovery processes. 4. Customer Management & Leadership: Ability to manage customer relations, negotiate effectively, and lead technical implementations. 5. Analytical & Problem-Solving: Capable of conducting root cause and trend analysis to facilitate improvements. 6. Compliance & Documentation: Ensuring compliance with internal policies and maintaining documentation for processes, including knowledge sharing. Qualification : Bachelor of Technology

Job Title:Lead Consultant - API Integration Career Level - E Introduction to role Accountabilities Lead the team in developing and maintaining scalable and secure API and messaging solutions. Collaborate with cross-functional teams to ensure seamless integration of API and messaging services. Define and implement best practices for API and message streaming, focusing on security, scalability, and performance optimization. Oversee the development and maintenance of comprehensive API documentation. Manage the lifecycle of API and messaging services, including versioning, deprecation, and migration strategies. Monitor and analyze performance, identifying areas for improvement. Stay informed about industry trends and advancements in API and messaging technologies. Provide leadership and mentorship to team members. Essential Skills/Experience Bachelor s degree in Computer Science, Information Technology, or a related field; advanced degree preferred. Experience in API development, message streaming, and integration services. Understanding of API management platforms (e.g., Apigee, AWS API Gateway, Azure API Management). Experience with message streaming technologies (e.g., Kafka, RabbitMQ, AWS Kinesis). Leadership and team management skills. Problem-solving and analytical skills. Strong communication and interpersonal skills. Desirable Skills/Experience Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of microservices architecture and containerization technologies (e.g., Docker, Kubernetes). Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Jenkins, Git). Qualification : Bachelors degree in Computer Science, Information Technology, or a related field; advanced degree preferred.

Job Title: Lead Consultant - HyperAutomation Career Level - E Introduction to role ECS is a global Centre for Enablement supporting AstraZeneca (AZ) business owners with multiple scalable solutions. ECS includes nearly 800 staff spread across 6 countries and capabilities in scope critical to how AZ builds, tests, and supports IT platforms and products of the future. The core IT capabilities within ECS scope include HyperAutomation (RPA / OpenAI / Low-Code No-Code/ Process-mining technologies), Software Quality & Testing, Extended Reality including AR/VR, Software Engineering, and Cross-functional Enterprise Software Platforms (Service Now, SalesForce). Accountabilities The Solution Architect of Software Engineering domain will work closely with the Head of Architecture (ECS), ECS projects teams, stakeholders across AZ and is accountable for design of software artifacts across ECS in compliance to global AZ enterprise standards, ensuring holistic Business, Application, Information, and Infrastructure architecture for components with ECS. The Solution Architect ensures that AZ technical solutions are delivered to AZ defined reference architecture and technology standards. The role will ensure that common architecture decisions are implemented consistently across the business and IT. The role will provide Information Technology architectural expertise and technical direction to system development and integration projects. The Architect will work on architectures for business solutions and will specialize in at least one architecture domain aligned domain for this role being Software Engineering. To be successful in this role the candidate needs to be an experienced solution architect who enjoys working in a fast-paced environment and a global team. The ability to work and communicate with senior business stakeholders to understand their goals, capabilities needed, and requirements and to translate these into comprehensive solution blueprints is essential. A clear, logical style, an ability to document solution architecture and key design decisions in a blueprint, and to work closely with business analysts and project managers is crucial. Essential Skills/Experience Relevant technical degree or equivalent. Proven skills and experience being a solution architect on projects and programmes. Proven development/design experience in Microsoft Power Platform. Expertise in following technologies: Microsoft Power Platform. Dynamics 365 customer engagement apps. Experience in one of the following technologies: Automation Anywhere. UI Path. Experience in more than one programming language (Java/Javascript/Python). Experience of developing innovative solutions, blueprints and standards for solution design. Experience implementing and maintaining business solution architectures under any formal framework for their domain of architecture. Experience of developing and managing relationships with 3rd party suppliers. Excellent analytical skills. Excellent communication, facilitation and relationship management skills. Strong networking skills with good internal/external links. Evidence of shaping innovative solutions that have a major impact within the business area and organisation. Awareness of developments in the marketplace for potential impact to AZ / ECS IT. Excellent business acumen and strong knowledge of manufacturing business processes. Demonstrated initiative, strong customer orientation, and cross-cultural working. Desirable Skills/Experience N/A When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working, and driving scale and speed to deliver exponential growth. With a dynamic environment that encourages innovation, there are countless opportunities to learn, grow, and make a meaningful impact. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Position: Business Development Executive Location: Chennai Education: Any Graduate Job Roles and Responsibilities Client Relationship Building: Establish and nurture relationships with potential clients, identifying new business opportunities for both domestic and international processes. Database Management: Maintain and update a database of prospective clients, ensuring accurate contact information and lead status. Lead Generation: Make cold calls and reach out to potential clients to generate new business leads and opportunities. Proposal Support: Assist in drafting and preparing business proposals, including quotations and presentations tailored to client needs. Product Knowledge: Stay informed about all products and services offered by the company to effectively communicate value to prospective clients. Client Meetings: Coordinate and arrange meetings for senior management with potential clients to explore business opportunities. Candidate Profile Experience: Proven experience in Business Development, preferably within the BPO/Call Center industry. Skills Proficient in creating PowerPoint presentations, preparing business modules, and tailoring quotations. Excellent written and verbal communication skills, with the ability to effectively interact with clients. Strong negotiation skills with a keen ability to close deals. Attributes Ability to work under pressure and meet targets in a fast-paced environment. Strong interpersonal skills and a proactive approach to building relationships. Qualification : Any Graduate