Senior Specialist Technical Product Management FOR Enterprise Solutions Jobs in Pune

AI Platform Engineer II Location: Pune Overview At Rapid7, we are looking for an AI Platform Engineer to help us build production-ready, agent-based AI experiences on Google Cloud (Vertex AI) and OpenAI platforms. You will be directly responsible for developing and shipping features such as AI agents, tools, and lightweight UIs that plug into our internal systems and data, driving productivity improvements across the company. As part of the AI Platform team, you will be involved in designing, implementing, and refining AI models and tools that integrate seamlessly with enterprise systems, while ensuring reliability, security, and scalability. Key Responsibilities Agentic Development with Vertex AI: Design and implement multi-step agents using Vertex AI (Agent Builder / Gemini), incorporating agent behaviors such as tool use, memory, and evaluation loops to create intelligent, autonomous workflows. MCP & Tool Integrations: Develop Model Context Protocol (MCP) connectors and API integrations that enable agents to interact with enterprise systems while maintaining least-privilege access and security standards. RAG & Data Grounding: Implement retrieval-augmented generation (RAG), utilizing vector stores, embeddings, and schema-aware prompts, while ensuring agents produce accurate and auditable outputs through robust guardrails. Vertex-based UI for Agents: Prototype intuitive chat interfaces and task UIs, including features like session history, tool invocation panels, and feedback widgets. Embed AI agents into existing internal applications to streamline workflows and improve user experience. Integration & Data Access: Connect AI agents to internal APIs and enterprise data sources (e.g., BigQuery, REST APIs, webhooks) using Google Cloud tools, ensuring smooth data access and system integration. Quality & Telemetry: Define key performance indicators (KPIs) such as quality, latency, and cost-efficiency for AI-powered features. Implement logging, monitoring, and observability to track performance and run structured experiments to improve agent behavior and outcomes. Requirements Experience 2 3 years of hands-on experience in software or AI application engineering, with a focus on creating and deploying custom AI agents, particularly using Gemini / Vertex AI Agent Builder. Technical Skills Proficiency with Google Cloud (Vertex AI, BigQuery, Cloud Run/Functions) and at least one large language model (LLM) API (e.g., OpenAI or Gemini). Experience building small end-to-end features, including backend APIs, agent logic, and basic UI for demos and production environments. Familiarity with agent frameworks such as LangGraph or LangChain, and common agent patterns like tool use, planning, and memory management. Knowledge of retrieval-augmented generation (RAG), including chunking, embeddings, and retrieval, along with prompt testing and evaluation. Collaboration Skills Ability to work cross-functionally with security, data, and application teams to ensure safe and efficient deployment of AI-driven solutions. Nice to Have Experience with GCP IAM, secrets management, and enterprise compliance considerations. Familiarity with Vertex AI Search, vector databases, or event/webhook architectures. Interest in emerging AI standards, MCP, responsible AI practices, and optimization for cost/performance. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, industry, and communities. We empower our employees to challenge the status quo and drive transformative change. With over 11,000 customers relying on us for cybersecurity protection, we continue to innovate and solve some of the most challenging problems in the industry. Security and Compliance Rapid7 is committed to safeguarding our customers' security. All employees uphold the highest standards of security and privacy, ensuring sensitive information is protected and compliance with relevant regulations is maintained.

Automation Engineer II Location: Pune About Rapid7 At Rapid7, we are creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of industry-leading solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from applications and cloud environments to traditional infrastructure and the dark web. Trusted by over 10,000 customers worldwide, we are committed to fostering open-source communities and driving innovation through cutting-edge research. At Rapid7, we believe in optimizing our products by leveraging the latest insights into attacker methods, arming the global security community with the tools to stay ahead of threats. Position Summary We are looking for a talented Automation Engineer to join our Enterprise Applications team. This role focuses on developing and maintaining integrations and automation solutions using Workato. As an Automation Engineer, you will work closely with Business Systems Analysts to understand requirements, collaborate with cross-functional teams, and partner with Quality Assurance Engineers to ensure that integrations and automation workflows meet business needs. You will also handle unit testing, ensure thorough documentation, and use tools like Jira and Confluence for task management and collaboration. Key Responsibilities Integration Development: Design, develop, and maintain integrations between key enterprise systems (Salesforce, NetSuite, Data Warehouses, Workato, etc.) to ensure seamless data flow and process automation across platforms. Automation Solutions: Build and implement automated workflows using Workato to streamline internal business processes, reduce manual tasks, and enhance system efficiencies across various departments. Cross-functional Collaboration: Collaborate with engineers, business teams, and QA Engineers to ensure that integration solutions align with both technical requirements and business objectives. Requirement Gathering: Partner with Business Systems Analysts to gather requirements, understand business needs, and identify opportunities for process automation and integration improvements. Unit Testing & Debugging: Perform unit testing for integrations and automation workflows, debug issues as needed, and ensure the code meets quality standards before deployment. Task Management (Jira): Use Jira to manage tasks, track user stories, and address bugs related to integrations and automation workflows. Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure smooth project execution and delivery. Documentation: Create and maintain detailed documentation for all integrations, workflows, and automation processes, ensuring that all technical configurations, code, and test results are clearly documented for future reference. Support & Troubleshooting: Provide ongoing support for deployed integrations, troubleshoot issues as they arise, and implement timely fixes to maintain operational continuity. Process Improvement: Contribute to continuous improvement initiatives by identifying opportunities to enhance automation workflows, increase efficiency, and reduce errors in integration processes. Key Requirements Experience 2+ years of experience in integration and automation development with a strong focus on Workato. Proven experience building and maintaining integrations between enterprise systems like Salesforce, NetSuite, or similar platforms. Demonstrated experience working with cross-functional teams, including collaboration with Business Systems Analysts and QA Engineers. Technical Skills Expertise in using Workato for integration and automation solutions. Solid understanding of API integrations, RESTful services, and data formats such as JSON and XML. Proficiency in unit testing, debugging, and troubleshooting integration workflows. Experience using version control systems such as Git. Familiarity with other integration tools and platforms is a plus. Jira Experience Comfortable using Jira for task tracking, managing sprints, and collaborating with cross-functional teams. Communication & Problem-Solving Strong ability to communicate technical concepts to non-technical stakeholders clearly and effectively. Strong analytical and troubleshooting skills to resolve integration and automation challenges efficiently. Ability to create clear, concise, and well-organized technical documentation. Education & Nice to Have A degree in Computer Science, Information Technology, or a related field is preferred. Familiarity with Agile development methodologies and tools like Jira. Experience with cloud platforms such as AWS or GCP and their integration capabilities. Security and Compliance At Rapid7, we prioritize the security of our customers and employees. All team members are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations. Qualification : A degree in Computer Science, Information Technology or a related field is preferred

Principal AI Engineer - MLOps Location: Pune Overview Rapid7 is seeking a **Principal AI Engineer - MLOps** to drive the development and deployment of **scalable, production-grade AI/ML systems** in the field of cybersecurity. This role is within the **AI Center of Excellence team** and involves managing the **end-to-end design of ML production systems** from scoping and data requirements to continuous deployment and monitoring. You will play a pivotal role in mentoring junior engineers and shaping the **MLOps culture**. Key Technologies Used **Cloud/Infrastructure:** AWS (research environments, data hosting), **EKS** (Kubernetes), **Terraform** (Infrastructure as Code). **Modeling/Data:** **Python** (numpy, pandas, scikit-learn), Jupyter notebooks, Anomaly detection methods. Key Responsibilities End-to-End ML Production System Design: **Architect and manage the design and deployment** of ML systems from inception to production. Define project scopes, data requirements, modeling strategies, and **deployment pipelines** for AI/ML systems. Ensure **seamless integration** of models and AI components into the production environment, focusing on **scalability, reliability, and security**. Data Pipeline Management: **Develop and maintain data pipelines**, ensuring data consistency, integrity, and accessibility throughout the ML lifecycle. Oversee the data lifecycle, including **data preprocessing, feature engineering**, and storage. ML Guardrails & Monitoring: Implement **robust ML guardrails** to ensure model performance, fairness, and compliance. Manage the **monitoring and observability** of deployed models, ensuring timely and accurate tracking of model performance. Deployment & Service Monitoring: Develop and deploy accessible endpoints, including **web applications and REST APIs**, adhering to security best practices. Continuously monitor models and data to detect issues such as **drift, anomalies, or performance degradation**. Collaboration & Mentorship: Collaborate closely with engineering, data science, and product teams to ensure alignment on goals. **Mentor and guide junior engineers**, share knowledge, and promote best practices in MLOps. Agile Development & Iteration: Embrace **agile practices**, focusing on continuous iteration and solving complex challenges. Skills & Experience Core Technical Expertise **Extensive Software Engineering Experience:** 15+ years as a software engineer, with at least **3-5 years of expertise in MLOps** in AWS environments. **MLOps & DevOps:** Proven experience deploying **scalable AI/ML systems**, managing **CI/CD pipelines**, and utilizing cloud AI resources. Expertise with **Docker, Kubernetes, and cloud-based AI infrastructure management**. **Programming:** Strong proficiency in **Python** (Flask or FastAPI) and experience building APIs. Data & Modeling Skills Experience in designing **data pipelines** and performing **feature engineering**. Familiarity with **model risk management** strategies, including **concept drift monitoring** and hyperparameter tuning. Leadership & Communication Demonstrated ability to **collaborate across engineering, data science, and product teams**. Proven track record of **mentoring and guiding junior engineers**. Strong communication skills for conveying complex technical concepts and creating detailed system architecture documentation. Nice to Have Experience deploying resources that enable data scientists to fine-tune and experiment with **LLMs (Large Language Models)**. Understanding of AI/ML operational frameworks and associated challenges. Be a part of **cutting-edge AI/ML efforts** to strengthen cybersecurity. Mentor and grow the next generation of engineers in an inclusive, fast-paced environment. Tackle some of the most challenging security problems with a passionate and creative team.

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Position Title: Director Professional Services Location: Pune Experience: 12+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leading provider of secure workspace access and Zero Trust-based application delivery solutions, empowering enterprises to enable secure and seamless remote work. Role Overview: Accops is seeking a seasoned Director Professional Services to lead and drive the end-to-end delivery of professional services engagements across clients and geographies. This is a leadership role requiring strong technical knowledge, project governance, customer engagement, team leadership, and strategic execution skills. The ideal candidate will combine a customer-centric approach with deep experience in IT services and virtualization technologies. Key Responsibilities: Lead and manage the delivery of professional services projects, ensuring timely, high-quality, and cost-effective execution in line with business objectives and customer expectations Oversee multi-client, multi-location project portfolios, balancing resource allocation, timelines, and budgets Implement and track key performance indicators (KPIs) to ensure delivery excellence and continuous improvement Build, mentor, and inspire a high-performing team of consultants, project managers, and technical specialists Identify skill gaps, design and execute training programs to develop internal team capabilities Act as a senior escalation point for critical customer issues, ensuring swift and effective resolution Drive stakeholder engagement, building strong relationships with customers to ensure satisfaction, retention, and future growth opportunities Collaborate cross-functionally with Sales, Presales, Customer Success, Development, and Product Management teams to ensure aligned execution Regularly assess and improve delivery methodologies, tools, and operational processes to drive efficiency, scalability, and repeatability Contribute to solution design, deployment, and configuration in line with Statements of Work (SoWs) Manage change requests in SoWs in coordination with customers and the Product Engineering team Travel to client sites as required for project execution, review meetings, and relationship management Technical Skills & Experience (Mandatory): Proven track record of managing large-scale IT service delivery and project portfolios Deep understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero Trust Security frameworks (e.g., IAM, ZTNA) Strong command of project governance, resource management, and budget control Ability to map complex business requirements to technical solutions Excellent communication, stakeholder management, and conflict resolution abilities Certifications such as PMP, ITIL, or similar are a strong plus Preferred Attributes: Strategic thinker with a hands-on execution mindset Passion for mentoring and developing talent Ability to thrive in a fast-paced, customer-driven environment Focused on operational excellence, process standardization, and automation Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Proactive and self-motivated Strong analytical and logical reasoning Flexible and adaptable to evolving business needs Exceptional multitasking and organizational abilities Collaborative team player with strong leadership qualities Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Job Title: Team Member MDM Cell (Master Data Management) Experience Required: 3 to 5 Years Location: Pune Job Description We are seeking a skilled and detail-oriented professional to join our Master Data Management (MDM) Cell. The ideal candidate will be responsible for maintaining and improving the quality of master data, driving data governance, and supporting business operations through effective data management practices. Key Responsibilities Data Analysis & Optimization: Analyze master data and data sources to identify patterns, trends, and anomalies that can enhance operational efficiency and support data-driven decision-making. Data Audits: Conduct periodic audits of existing master data rules and ensure data integrity, accuracy, and consistency. MDM Best Practices: Provide guidance and expertise on MDM standards and best practices, helping implement robust data management frameworks across the organization. Project Coordination: Plan, coordinate, and execute MDM-related projects, ensuring they are delivered on time, within scope, and aligned with business objectives. Data Quality Improvement: Monitor and improve master data quality metrics, and reduce redundancy and discrepancies in systems and databases. Stakeholder Collaboration: Work closely with business stakeholders to gather data requirements and deliver a 360-degree view of enterprise data through tailored MDM solutions. Qualifications MBA, MCA, BCA, or a related degree 3 5 years of experience in Master Data Management or related domains Strong analytical and problem-solving skills Familiarity with data governance, quality metrics, and audit processes Ability to communicate effectively with technical and non-technical stakeholders Qualification : MBA, MCA, BCA, or a related degree

Job Title: Assembler Sustaining Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We are an award-winning, inclusive workplace that celebrates diversity, innovation, and the passion to give back. We believe in work-life balance, empowering individuals, and creating an environment where you feel inspired and supported every day. Your wins will be celebrated, your growth championed, and your contributions deeply valued. We enable our customers to become Autonomous Digital Enterprises ready to take on the future with confidence. The Opportunity: Join the team behind Control-M, BMC s powerful orchestration and automation platform used by the world s top organizations to automate business-critical processes from data pipelines to financial transactions. As a z/OS Assembler Specialist in our Product R&D Support team, you'll work on sustaining engineering and APAR (Authorized Program Analysis Reports) development for mainframe systems. If you're driven by solving complex challenges, collaborating globally, and making a direct impact on product stability and customer satisfaction, this role is for you. Key Responsibilities: Join a dedicated team responsible for product support and APARs development for BMC s mission-critical Mainframe (z/OS) products. Develop and maintain diagnostic tools and solutions to improve the supportability and performance of the product. Contribute to APAR development cycles with a focus on timely delivery and quality. Take ownership of technical issues and work them through to resolution. Collaborate with global teams across functions to ensure product quality meets enterprise-level expectations. Share knowledge, best practices, and mentor others to elevate team capabilities. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field. 5+ years of experience in an engineering role within a Mainframe z/OS environment. Strong programming experience in Assembler language. Proficiency with z/OS internals, including JCL, JES2/3, SMS. Ability to analyze system dumps using IPCS. Hands-on experience with SMP/E for software maintenance. Strong analytical and troubleshooting skills with customer-focused problem-solving ability. Excellent communication and collaboration skills; capable of working both independently and as part of a team. Nice to Have: Experience with Java, C, or C++ Familiarity with UNIX System Services and Language Environment on z/OS Background in an enterprise product-based company Over 6,000 employees globally, united by innovation and collaboration A culture that recognizes and celebrates your individuality Continuous learning opportunities and exposure to cutting-edge technologies A commitment to creating an inclusive and empowering workplace That s okay. We value diverse backgrounds and perspectives. If you're excited about this role and BMC, we still encourage you to apply. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Senior Staff Software Engineer (Foundation) Company: Druva Location: Pune, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and provides unparalleled data visibility and insights, enabling customers to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs by delivering data resilience through a single platform spanning multiple geographies and cloud environments. About the Role: The Foundation team at Druva designs and develops a highly scalable, petabyte-scale distributed cloud file system built on AWS. This service-oriented system handles critical features such as file system metadata management, versioning, and eventual consistency using AWS services like S3, DynamoDB, and Kinesis. Beyond the core file storage engine which supports backup storage for all Druva products the team builds and maintains allied components like indexing engines, key-value stores, and big data pipelines to enable scalable search, analytics, and compliance capabilities. As a Senior Staff Software Engineer, you will collaborate closely with cross-functional teams, architects, and DevOps to define high-level and low-level designs (HLD/LLD) for advanced data security and management services. You will stay abreast of emerging trends in data security, platforms, technologies, and APIs, applying these insights to enhance existing features and develop new capabilities. You will also mentor and guide junior engineers, fostering a culture of high-quality, high-velocity software development. Key Skills & Experience: 5 to 7 years of experience building enterprise-grade software products. Expertise in designing and implementing SaaS solutions at scale. Proficiency in Python or Golang for software development. Deep knowledge and hands-on experience with cloud storage and data management systems. Proven experience building storage systems focused on securing and protecting data at scale, including managing data and metadata. Prior experience working on data protection products is highly desirable. Familiarity with cloud platforms such as AWS and Azure is a plus. Strong hands-on developer with excellent communication and collaboration skills. Ability to influence architecture, design, and implementation for timely delivery of business outcomes. Desirable: Strong written and verbal communication skills. Experience with Agile methodologies (Scrum). In-depth knowledge of AWS cloud technologies. Responsibilities: Collaborate with architects, developers, and DevOps to define HLD and LLD for data security and management services and features. Monitor and evaluate emerging trends in data security, management platforms, technologies, and APIs to refine and develop features. Lead the integration of data management tools and applications to enhance product quality and user experience. Promote best practices and principles of high-quality SaaS software development. Mentor and train junior engineers on data management, security principles, and agile development methodologies. Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (Advanced degree preferred). Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field (Advanced degree preferred).

Senior Product Developer Ruby on Rails Location: Pune, India Experience: 6 10 years Type: Full-Time About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company headquartered in Pune. Our product suite includes UEM solutions, Push-to-Talk & team communication tools, consumer finance platforms, and HaaS (Hardware as a Service) offerings. We are rapidly expanding and seek passionate professionals to grow with us. Role Overview We re looking for a Ruby on Rails expert who thrives in a fast-paced environment, enjoys building scalable multi-tenant applications, and writes clean, testable, and maintainable code. You ll play a key role in developing new features and maintaining high-performance applications used by thousands. Key Responsibilities Develop robust, scalable multi-tenant applications using Ruby on Rails. Follow and promote Rails best practices and coding standards. Write and maintain unit and integration tests (RSpec preferred). Collaborate with Product Managers, UX Designers, and QA teams. Participate in architectural decisions and code refactoring. Stay updated with backend tech trends and contribute to innovation. Write deployment and automation scripts (Capistrano, Ansible). Troubleshoot application issues and contribute to root cause analysis. Required Technical Skills Strong Ruby & Rails (latest versions) with architectural best practices. RESTful API development (JSON-Schema, JSONAPI, ActiveModelSerializer, JBuilder). Authentication: OAuth2, JWT. RSpec testing framework. Rails security best practices. PostgreSQL expertise Joins, relationships, DB partitioning, performance tuning. Background job processing Redis, Sidekihi. AWS tools usage. Linux, Git, and CI/CD automation. Bonus / Optional Skills Chef or Puppet for configuration management. DevOps skills (e.g., Linux server setup). WebSocket integration in Rails. Node.js, JRuby experience. Work on high-traffic applications (50M+ requests/day). Collaborate with a talented team in a dynamic and growth-oriented environment. Make real impact across diverse SaaS products. Opportunity to innovate, learn, and grow in backend and infrastructure tech.

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Informatica Senior Developer (IDMC) Pune Location: Pune Experience: 5+ Years Start Date: Immediate Salary: Best in Industry Qualification: Bachelor s / Master s Degree in Computer Science, IT, or a related field Job Summary: We are hiring a skilled and experienced Informatica Senior Developer specializing in IDMC (Informatica Intelligent Data Management Cloud) for our Pune location. The role involves leading the design and development of scalable MDM solutions, ensuring data governance, and optimizing cloud data integrations across enterprise systems. If you're looking to lead next-gen data initiatives using cloud-native technologies, this is the role for you. Key Responsibilities: MDM Architecture & Solution Design: Design scalable and secure Informatica MDM solutions on IDMC. Define enterprise-wide data governance, data modeling, and metadata frameworks. IDMC Implementation Leadership: Lead end-to-end MDM project lifecycles including development, testing, deployment, and optimization. Ensure high-quality and business-aligned IDMC solutions. Cloud Data Integration: Integrate MDM with cloud and enterprise systems using Cloud Data Integration and Cloud Application Integration. Tune data flows for maximum performance and availability. Data Governance & Compliance: Implement data security, compliance (GDPR, CCPA), and quality rules using IDMC features. Ensure consistent and accurate data across business domains. Leadership & Mentorship: Mentor junior developers and guide them through complex workflows in IDMC. Establish best practices and coding standards within the team. Cross-Team Collaboration: Partner with business analysts, data architects, and stakeholders to align MDM initiatives with enterprise goals. Troubleshooting & Continuous Improvement: Lead resolution of technical issues in production and development environments. Continuously optimize MDM workflows for better performance and efficiency. Documentation & Reporting: Maintain clear and comprehensive documentation on architecture, configurations, and workflow processes. Provide regular project status updates to leadership and stakeholders. Key Requirements: Experience & Expertise: 5+ years of hands-on experience with Informatica MDM and IDMC. Proven experience designing and deploying cloud-native MDM solutions. In-depth knowledge of Cloud Data Integration, Cloud Application Integration, and Cloud Data Quality. Technical Skills: Strong command over SQL, Java, RESTful APIs, and web services. Experience with cloud-native data architecture, governance, and data security on IDMC. Familiarity with Azure, AWS, or Google Cloud is a plus. Work in a leading-edge cloud data engineering team based in Pune. Shape the data landscape of global enterprises through MDM excellence. Enjoy a collaborative culture, flexible working environment, and top-tier compensation. Apply Now to join as an Informatica Senior Developer (IDMC) and lead transformative data initiatives from our Pune office! Qualification : Bachelors / Masters Degree in Computer Science, IT, or a related field

Senior Specialist, Technical Product Management | Pharmaceutical & Life Sciences | Pune, India | Merck & Co. Job Overview: Merck & Co. is seeking a Senior Specialist in Technical Product Management to join our Human Health Digital, Data, and Analytics (HHDDA) division in Pune. In this role, you will play a pivotal part in developing and activating advanced internal forecasting products aimed at optimizing the delivery of medicines to patients. You will collaborate with product management and product delivery teams to build relationships with internal customers, train activation teams, measure product success, and represent customer needs in product development. The ideal candidate will have strong leadership skills, a deep understanding of healthcare and technology, and a passion for product development. As a domain expert in Pharma, you will guide product strategies, inspire innovation, and help drive a growth mindset within the team. Key Responsibilities: Analyze business processes, user needs, and stakeholder challenges to inform product development decisions. Forecasting Expertise: Use your experience with pharma forecasting, including time-series analysis, stochastic simulation, and optimization, to drive product decisions. Voice of Customer: Act as the bridge between internal stakeholders and technical teams, ensuring the customer s voice influences product development. Collaboration & Communication: Work with cross-functional teams to define product requirements, document detailed business needs, and evaluate product features for future development. Product Strategy: Adapt product strategies and roadmaps based on market feedback and evolving customer needs. Leadership: Guide product teams, provide mentorship, and ensure alignment across product management and delivery leads. Innovative Thinking: Stay updated on industry trends in pharma, forecasting technologies, and analytics to propose new features that provide business value. What You Will Achieve: Within 3 Months: Understand the product suite and its objectives. Familiarize yourself with processes, workflows, tools, and company culture. Develop relationships with stakeholders and teams, participating in knowledge-sharing sessions and product ceremonies. Within 6 Months: Collaborate on defining business requirements for upcoming product features. Conduct gap analysis between current and desired outcomes, identifying areas for product enhancement. Within 9 Months: Represent the voice of the customer in product planning, helping to propose, prioritize, and evaluate new product features and improvements. Required Qualifications & Skills: Bachelor s Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus). 3+ years of experience in a lead product management role within the pharmaceutical or life sciences industry, with 10+ years of total experience in product management or related fields. Expertise in Pharma Forecasting: Applied experience with time-series forecasting, stochastic simulation, and optimization techniques. Experience in designing and developing embedded reporting, dashboards, and visualizations to communicate product data effectively. Strong communication and presentation skills for conveying complex concepts to stakeholders at all levels of the organization. Ability to lead and collaborate with cross-functional teams, driving product initiatives from conception to launch. Preferred Experience: Experience with advanced analytics platforms and data-driven decision-making in healthcare and pharma. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Location: Pune, India Flexible Hybrid Work Arrangements Visa Sponsorship Available At Merck & Co., we believe in driving data-driven innovation to improve healthcare outcomes globally. As a Senior Specialist in Technical Product Management, you will have the opportunity to shape the future of healthcare technology by contributing to cutting-edge forecasting tools that empower teams to make data-driven decisions. If you are passionate about product management, forecasting, and pharmaceutical innovations, this is your chance to make a significant impact. Qualification : Bachelors Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus).

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Job Overview Senior Product Analyst - Product Management in Financial Services with 6-10 years of experience. Lead product strategies aligned with business objectives, collaborate with cross-functional teams for requirements prioritization, and drive Agile product development as a Product Owner. Develop and maintain product roadmaps, customer journeys, and funnels to enhance user experience. Utilize Google Analytics for tracking product performance and data-driven decisions. Communicate effectively with stakeholders for successful product delivery. Bring expertise in FinTech and digital transformation projects, mentor junior analysts, and contribute to team growth. Preferred qualifications include experience in business analysis with AWS and Kubernetes, knowledge of product design principles, and certifications like CSPO and CAP. Roles & Responsibilities Lead the product management function by defining and executing product strategies in alignment with business objectives. Collaborate closely with cross-functional teams to gather and prioritize product requirements, document user stories, and define acceptance criteria. Drive product development in Agile environments, working as a Product Owner in scrum teams to deliver high-quality digital products. Develop and maintain product roadmaps, customer journeys, and product funnels to enhance user experience and achieve business goals. Utilize analytics tools like Google Analytics to track product performance, analyze KPIs, and make data-driven decisions. Communicate effectively with stakeholders and teams to ensure successful product delivery. Bring expertise in FinTech industry practices and digital transformation projects to drive innovation and continuous improvement. Mentor junior product analysts and contribute to the growth and development of the product management team. Our ideal candidate Extensive experience in product management, agile methodologies, product roadmap development, product ownership, and Google Analytics 6-10 years of experience with advanced proficiency in primary skills Product management expertise for strategic planning and product lifecycle management Agile methodologies proficiency to facilitate iterative development and enhance collaboration within cross-functional teams Mastery of product roadmap creation for setting and communicating product direction effectively Product owner skills for defining and prioritizing product features based on stakeholder needs Proficiency in Google Analytics for tracking product performance and making data-driven decisions Expertise in product management, agile methodologies, product roadmap development, product ownership, and Google Analytics Bachelor of Technology (B.Tech) in Computer Science or Information Technology Master of Business Administration (MBA) in Product Management or Business Analytics Certifications such as Certified Scrum Product Owner (CSPO) and Certified Analytics Professional (CAP) Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) in Computer Science or Information Technology

Company Overview: BMC Software is an award-winning, equal opportunity employer that fosters a diverse and culturally rich work environment. The company is committed to giving back to the community, and innovation is at the heart of everything we do. We create an atmosphere where your contributions are celebrated, and your ideas are heard. Our SaaS Ops department focuses on delivering exceptional SaaS experiences to our customers by utilizing cutting-edge technologies. We continuously strive to grow by adopting the latest innovations, and we offer a global, versatile environment where professionals can thrive. Role Overview: As a DevOps Engineer, you will join our dynamic SaaS Ops team to design, develop, and implement complex enterprise applications using the latest technologies. You will play a key role in driving the adoption of DevOps processes and tools across the organization. This position offers exciting opportunities to work with industry-leading tools and practices, contributing to the growth and success of both BMC and your own professional development. Responsibilities: End-to-End Product Development: Participate in all aspects of SaaS product development, from requirements analysis to product release and ongoing sustenance. Ensure the delivery of high-quality enterprise SaaS solutions within the specified schedule. DevOps Process Adoption: Drive the adoption of DevOps processes and tools throughout the organization. Develop and maintain Continuous Delivery Pipelines to optimize the deployment process. Technology Integration: Learn and implement cutting-edge technologies to build enterprise SaaS solutions at scale. Work with cloud technologies, containerized environments, and automation tools to enhance application performance and reliability. Collaboration: Collaborate with cross-functional teams, including R&D, Operations, Support, and others, to ensure seamless integration of DevOps practices into the workflow. Documentation & Troubleshooting: Design and document Standard Operating Procedures (SOPs), architecture artifacts, and design documents. Use troubleshooting skills to address issues across different platforms, ensuring minimal downtime and optimal performance. Required Skills & Qualifications: Experience: 3+ years in a software engineering function, preferably with experience in DevOps, SaaS, and automation. Technical Expertise: Strong experience with CI/CD pipelines, containerized deployments, and maintaining production environments. Proficiency in automation scripting languages such as Python, Groovy, Ansible, or Shell scripting. Hands-on experience with Jenkins, Docker, Helm, Git, Terraform, and Jira. Knowledge of Web service protocols (REST, JSON) and experience working with Relational Databases (e.g., PostgreSQL, MS SQL). Containerization & Cloud Technologies: Familiarity with Kubernetes (PODs, persistent storage, ingress, routes) and cloud deployment models (public, private, hybrid). Exposure to ElasticSearch, Grafana, Prometheus, and other monitoring tools. Site Reliability Engineering (SRE): Understanding of SRE principles and their implementation for SaaS services to ensure scalability, performance, and reliability. Operating Systems: Proficient working on Windows and Linux platforms. Agile Methodology: Experience working in an Agile environment with cross-functional teams. Soft Skills: Excellent troubleshooting, communication, and collaboration skills. Hardworking, dedicated, and capable of handling time-sensitive deadlines. Education: Bachelor s degree in IT or a related field, or equivalent professional experience. Bonus Skills (Nice-to-Have): Familiarity with BMC Helix products (ITSM, Digital Workplace, Helix Platform) is an advantage. Previous experience in Site Reliability Engineering (SRE) for SaaS products will be a plus. Work Schedule & Benefits: This position may require occasional weekend work during scheduled production activities and after-hours work as needed. As part of BMC's commitment to equal opportunity, employees benefit from a supportive and inclusive culture, with opportunities for professional growth. Compensation & Rewards: The midpoint of the salary band for this role is 1,638,100 INR. Actual salary will depend on factors such as skills, experience, certifications, and other business needs. BMC offers a comprehensive compensation package, including a variable pay plan and country-specific benefits. Why Join BMC? BMC is a company that thrives on innovation, collaboration, and a commitment to creating a work environment that allows you to bring your best self to work every day. If you re looking for a place where you can make an impact, work with cutting-edge technology, and grow alongside talented professionals, this is the place for you. Be yourself at BMC, and help us shape the future of SaaS! Qualification : Bachelors degree in IT or a related field, or equivalent professional experience.

Role Overview: BMC is seeking an Experienced Technical Writer to join our dynamic team. In this role, you will be responsible for creating and maintaining high-quality technical documentation for complex software products. You will work closely with software developers, QA engineers, product managers, and customer support teams to ensure that documentation is accurate, clear, and user-friendly. If you have a strong technical writing background and enjoy collaborating with teams to deliver impactful content, this opportunity at BMC could be the perfect fit! Responsibilities: Documentation Development: Become a product subject matter expert and suggest recommendations to improve technical content based on the target audience. Develop high-quality technical documentation in collaboration with developers, QA engineers, product managers, and customer support. Create content from scratch, as well as update legacy documents to meet Style Guide writing standards. Collaboration & Continuous Improvement: Collaborate with team members to ensure documentation meets single-sourcing and Style Guide requirements. Suggest creative ways to improve documentation deliverables and processes. Content Quality & Accuracy: Review and revise technical documents to maintain high levels of quality, consistency, and clarity. Ensure documentation adheres to industry-specific standards and guidelines. Multidisciplinary Team Support: Work effectively with global and culturally diverse teams to produce clear, concise documentation that meets user needs. Required Skills & Qualifications: Experience: 4-7 years of experience as a Technical Writer. Proven experience writing technical documentation for complex software products. Experience working in a documentation team. Technical Expertise: Experience writing content from scratch, as well as updating and improving legacy documents to align with Style Guide writing standards. High proficiency with industry-standard authoring/publishing tools. Communication & Interpersonal Skills: Excellent communication skills, with the ability to work collaboratively with cross-functional teams. Ability to handle multiple projects and prioritize work effectively. Native English speaker with proficiency in Hebrew (a plus). Attention to Detail: Strong eye for detail and quality, ensuring documentation is clear, accurate, and easy to understand. Bonus Skills (Nice-to-Have): Technical Writing Training: Completion of a Technical Writing Course is a plus. Enterprise Experience: Experience working in an enterprise company and with complex systems. Flare Expertise: Experience with Flare or similar tools is beneficial. Compensation & Benefits: The midpoint of the salary band for this role is 2,033,200 INR. The actual salary will depend on factors such as experience, skillset, and other relevant criteria. BMC offers a comprehensive compensation package that includes a variable pay plan and country-specific benefits. Why Join BMC? At BMC, we are committed to fostering a culture where people can thrive and be themselves. We believe in innovation, collaboration, and empowering our employees to bring their best ideas forward. You will work with brilliant minds from all over the world, contributing to groundbreaking solutions and making a real impact in the tech industry. If you re ready to grow with BMC, apply now and join us in shaping the future of SaaS! Diversity & Inclusion: BMC is an equal opportunity employer, and we are committed to creating an inclusive environment where everyone feels respected and valued. We encourage applicants from diverse backgrounds and experiences to apply. If you need any accommodation during the application or hiring process, please reach out to our accommodation request page.

Company Overview: BMC Software is an award-winning, equal opportunity employer, fostering a culturally diverse and fun work environment. Our commitment to giving back to the community and our employees' success drives us every day. We help our customers become Autonomous Digital Enterprises by innovating and providing cutting-edge solutions. The IZOT product line includes BMC s Intelligent Z Optimization & Transformation products that help the world s largest companies optimize and manage their mainframe systems. We continue to grow, innovate, and perfect our solutions, and we are looking for a passionate individual to join our team. Role Overview: BMC is seeking a Mainframe Computer Operator to join our IZOT team. In this role, you will be responsible for monitoring and supporting critical IBM zSeries mainframe hardware and software. You will play a vital role in ensuring that the systems are running smoothly, minimizing service disruptions, and providing 24/7 on-call support. If you are an experienced mainframe professional with a passion for problem-solving and providing top-notch service, we want you on our team! Responsibilities: System Monitoring & Support: Monitor and support IBM zSeries mainframe hardware and software to ensure systems are always up and active. Perform IPL (Initial Program Load) of z/OS and z/VM systems. Maintain system health, perform checks, and ensure logs and check-off lists are accurate for continued operations and follow-up. Problem Resolution & Incident Management: Recognize and resolve critical operational issues promptly. Report deviations from standard performance to the Lead Operator or technical support staff. Provide technical support as a Level 1 technician for mainframe users. Tape Management & Procedure Adherence: Perform tape management functions according to procedures. Follow BMC s documentation and procedures for error-free execution of data center functions. After-Hours Support: Provide after-hours technical support, documenting and escalating calls as necessary. Remain calm, effective, and professional during system interruptions or failures. Team Collaboration: Work collaboratively with team members, sharing technical knowledge and supporting each other to resolve issues efficiently. Required Skills & Qualifications: Experience: Minimum of 3 years of experience in mainframe console operation. Proficient in z/OS & VM system IPL, system health checks, and job monitoring. Experience in incident management. Technical Skills: Full understanding of industry practices and company policies and procedures. Ability to resolve a wide range of issues creatively and effectively. RACF provisioning exposure is a plus. Work Schedule: Available for 24/7 on-call support with rotating shifts, including weekends, and potential day/night shifts. Personal Attributes: Calm and efficient under time-sensitive and high-pressure situations. Strong teamwork and collaboration skills. A problem-solver who thrives in technical environments. Why Join BMC? At BMC, we believe in fostering a culture of innovation, collaboration, and inclusion. Our team of over 6,000 talented professionals works globally to bring innovative solutions to market. We encourage employees to bring their true authentic selves to work and support each other's growth. We are committed to offering a diverse and supportive work environment where your voice matters. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits including health, wellness, and more. The opportunity to be part of a globally recognized company where innovation is at the forefront.