Service Analyst Jobs in Bengaluru

Position: Lead Product Analyst Location: Bengaluru Department: Product Job Type: Full-time Industry: FinTech / Product Analytics About Tide At Tide, we re on a mission to help small and medium enterprises (SMEs) save time and money. We provide them with business accounts, banking services, and a comprehensive suite of connected administrative solutions from invoicing to accounting. Tide is revolutionizing the small business banking market, with over 1.6 million members globally across the UK, India, Germany, and France. We re committed to creating a seamless, data-driven experience for our members through innovative technology and quick, low-fee services. About the Role As a Lead Product Analyst, you ll play a crucial role in shaping and influencing the Acquiring Product strategy, including POS, T2P, and Digital initiatives. You ll leverage your expertise in data analytics to uncover insights that drive merchant growth, optimize pricing, and improve portfolio performance. You will be a hands-on expert who works closely with cross-functional teams in Product, Marketing, Commercial, and Data Science, ensuring data-driven decisions power the product roadmap. This is an exciting opportunity for someone who thrives in a high-impact, high-autonomy environment and can both lead and execute. You ll be responsible for driving multiple initiatives simultaneously, creating clarity from ambiguity, and providing actionable insights that influence strategic decisions. Key Responsibilities Product Strategy Influence: Shape the strategy for Acquiring Products by identifying product and marketing opportunities based on data insights. End-to-End Analytics Projects: Lead analytics projects from beginning to end including problem definition, hypothesis framing, stakeholder alignment, insight delivery, and storytelling. Deep-Dive Analyses: Conduct in-depth analyses of the merchant lifecycle, including acquisition, activation, engagement, retention, pricing sensitivity, and churn triggers to inform product and marketing strategies. KPI Definition & Monitoring: Define and monitor key performance indicators (KPIs) for new product launches and ongoing performance to ensure alignment with impact metrics. Collaboration with Cross-Functional Teams: Partner with Product, Marketing, and Finance teams to uncover growth opportunities, measure performance, and provide data-driven recommendations for product strategy. Advanced Data Analysis: Use SQL and Python to explore large datasets, conduct statistical analyses, build segmentations, and test hypotheses. Innovation & Scalability: Proactively identify new areas for analytics contribution. Introduce fresh ideas, scalable analytical frameworks, and approaches to enhance the overall impact of data insights. Mentorship & Advocacy: Coach other analysts and stakeholders, fostering a culture of data-driven decision-making and elevating the business s analytical maturity. Data Storytelling: Translate complex data into clear, actionable business stories and visualizations using tools like Looker or other BI tools. What We Are Looking For Experience 10+ years of analytics experience, preferably in a high-growth product or SaaS company. Proven track record in product analytics, particularly within the merchant acquiring or digital payments domain. Strong Analytical Skills Expertise in SQL for complex querying and Python for data analysis or prototyping. Strong understanding of merchant lifecycle analytics, including acquisition, activation, engagement, and retention metrics. Strategic & Commercial Mindset Deep understanding of how to use data to optimize pricing, target specific customer segments, and drive product performance. Ability to prioritize initiatives based on business impact and alignment with strategic goals. Influence & Leadership Proven ability to influence senior stakeholders and drive change without direct authority. Comfortable in high-autonomy, high-impact environments, taking the initiative and owning outcomes. Communication Skills Ability to convert complex data into clear, compelling narratives that resonate with both technical and non-technical stakeholders. Proficiency in using BI tools (Looker, Tableau, etc.) to visualize and communicate insights effectively. Self-Motivation A self-starter who can work independently, take initiative, and lead multiple projects simultaneously. What You ll Get In Return Competitive Salary: Competitive compensation and performance-based bonuses. Health Insurance: Self & family health insurance along with OPD benefits. Life & Accident Insurance: Comprehensive protection with term & life insurance. Mental Wellbeing: Access to Plumm, a mental wellbeing platform for therapy sessions and courses. Learning & Development: An annual budget for courses, books, and coaching to help you grow. Stock Options: Equity options that allow you to benefit from Tide s future success. Work From Home Setup: A contribution toward setting up your home office. Time Off: 15 days of privilege leave, 12 days of casual leave, 12 days of sick leave, and 3 paid days off for volunteering or L&D activities. At Tide, we re Member First, Data Driven, and One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We embrace flexible working hours, trust our employees to manage their own schedules, and foster a collaborative, supportive team culture.

Position: MIS Analyst Location: Bangalore Experience: 0 2 years Industry: Fintech / Financial Services About Muthoot FinCorp ONE Muthoot FinCorp ONE is the digital arm and strategic business unit of Muthoot FinCorp Ltd., a trusted name in financial services. We re building a robust digital ecosystem that offers customers access to a wide range of financial products across Lending, Saving & Investment, Protection, and Remittance. As a fintech startup with the backing of a legacy brand, we combine innovation with reliability. Our mission is to simplify financial access through a seamless, user-friendly platform and to be the most trusted digital financial services provider in the country. Startup agility with enterprise stability High-growth, high-ownership environment Mentorship from industry veterans Attractive compensation and benefits Work on real impact projects from day one Role Overview: As an MIS Analyst, you will play a key role in leveraging data to drive strategic decision-making. You ll be responsible for reporting, analysis, and generating business insights that influence product, marketing, operations, and revenue strategies. Key Responsibilities: Analyze business data to identify patterns, trends, and actionable insights Design, build, and manage internal dashboards and reporting tools to track key performance indicators (KPIs) Deliver weekly, monthly, and ad-hoc reports for senior leadership and business teams Collaborate with cross-functional teams to understand data needs and support strategic initiatives Work with large datasets to uncover insights related to user behavior, channel performance, customer journeys, etc. Conduct deep dives into key business questions using SQL, R, Excel, or Python Communicate findings clearly to both technical and non-technical stakeholders Create models and frameworks to predict business outcomes and identify opportunities Ensure data integrity and accuracy across reports and visualizations Support campaign analysis and performance tracking for digital marketing efforts Key Skills & Qualifications: Bachelor's in Engineering, Mathematics, Statistics, or related discipline OR MBA from a reputed institute 0 2 years of experience in MIS, Data Analysis, or Business Analytics Proficiency in SQL and data visualization tools like Tableau, Power BI, QlikView Experience with reporting tools (e.g., Business Objects, Excel) Working knowledge of statistics and tools like R, SAS, SPSS Familiarity with data pipelines and querying large datasets Strong analytical skills and attention to detail Excellent communication and presentation skills Prior experience or understanding of NBFCs, banking, or lending products is a plus Preferred Tools & Platforms: SQL / Hue / ETL frameworks Tableau / Power BI / QlikView R / Python Excel / Google Sheets Join us at Muthoot FinCorp ONE and make your mark on the digital financial landscape. Apply now and let s build the future together. Qualification : Bachelor's in Engineering, Mathematics, Statistics, or related discipline

Analyst, Market Data Services (NE) Location: Bengaluru, Karnataka Team: Data Management Company: BlackRock Role Overview As a Data Management Analyst at BlackRock, you will focus on processing and assuring the quality of alternative assets data. Your work will support clients by maintaining accurate, comprehensive data on firms, funds, and transactions in the alternative asset industry. You ll collaborate globally to research, curate, and enhance data offerings that power investment decisions. Key Responsibilities Acquire, update, and maintain alternative asset data using internal tools. Conduct in-depth web research on firms, funds, and transaction activities. Update databases with key financial data, statistics, and analysis. Work on data quality projects, process improvements, and workflow optimization. Develop subject matter expertise to enhance client data products. Collaborate with stakeholders across business units to evolve data offerings. Experience & Skills Required Bachelor s degree in Finance, Accounting, Business, or Engineering. At least 6 months relevant experience, with a keen interest in finance and markets. Fluent in English with excellent written and verbal communication skills. Proficient in Microsoft Excel, SharePoint, Office 365. Familiarity with automation and data tools like Power Automate, VBA, Python, or SQL. Knowledge of data visualization tools such as PowerBI, Qlik, or Tableau. Some exposure to project and stakeholder management. Work Model & Benefits Hybrid work model: 4 days in office, 1 day remote (with some flexibility). Strong retirement plans, tuition reimbursement, healthcare, and family support. Flexible Time Off (FTO) to support work-life balance. About BlackRock BlackRock s mission is to help people achieve financial well-being globally. By investing in its employees, BlackRock fosters a supportive and innovative culture to enable growth, inclusion, and impact. Qualification : Bachelors degree in Finance, Accounting, Business, or Engineering

Senior Data Engineer Location: Bengaluru, India Employment Type: Full-time, On-site About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is revolutionizing the world of service intelligence. Backed by leading Silicon Valley venture capitalists and a distinguished group of angel investors, we are recognized as a startup to watch. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data, alongside insights from top experts. We specialize in complex service environments like high-tech devices, manufacturing, and medical devices, empowering service leaders to optimize key metrics like first-call resolution, turnaround time, and service margins. At Neuron7.ai, you will be part of a dynamic, innovative team that is pushing the boundaries of service intelligence. We value creativity, collaboration, and a relentless commitment to innovation. This is your chance to join a fast-growing startup and help redefine how AI impacts the future of service optimization. About the Role We are building a real-time analytics platform to improve uptime of connected devices and minimize maintenance costs. This involves collecting, analyzing, and leveraging large volumes of sensor data for observability and predictive analytics. As a Senior Data Engineer, you will have the opportunity to build and maintain scalable, high-performance data systems using modern data engineering tools. The ideal candidate will have hands-on experience with Python, Scala, ELT processes, Lakehouse architecture, Apache Spark, Databricks, real-time streaming systems like Kafka and Flink, and observability tools such as the ELK stack, Prometheus, and Grafana. What You ll Do: Data Model Development: Design and implement advanced data models to extract insights from complex datasets. Collaborative Problem Solving: Work with cross-functional teams to devise data-driven solutions for service optimization. Experimental Analysis: Conduct experiments and analyses to enhance service predictions and outcomes. Actionable Insights: Present findings and actionable recommendations to stakeholders, translating complex data insights into clear, understandable concepts. Mentorship: Guide and mentor junior team members, fostering a collaborative and knowledge-sharing environment. What We re Looking For: Experience: At least 4 years of hands-on experience in data engineering, with a focus on building large-scale data systems. Data Pipeline Expertise: Strong proficiency in Python and Scala for developing data pipelines. Big Data Tools: Proven experience with Apache Spark and Databricks for big data processing and analytics. Observability Tools: Hands-on experience with observability tools like Prometheus, Grafana, and the ELK stack or OpenSearch. Real-Time Data Streaming: Experience working with real-time streaming systems such as Kafka and Flink. Cloud Platforms: Familiarity with cloud platforms like Azure, GCP, or AWS. Problem-Solving Skills: Strong analytical and problem-solving abilities to work with complex data systems in fast-paced environments. Collaboration: Excellent communication and teamwork skills, with the ability to work effectively with cross-functional teams. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to leverage advanced AI technology to enhance service decision-making and we are dedicated to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Flexible work arrangements work from home or from our vibrant Bengaluru office Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re passionate about using data to drive service intelligence and want to be part of a forward-thinking team, we d love to hear from you!

Lead DevOps Engineer Location: Bengaluru, India Employment Type: Full-time, Hybrid About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is revolutionizing the world of service intelligence. Backed by top-tier venture capitalists in Silicon Valley and a distinguished group of angel investors, we are recognized as a startup to watch. Our platform enables enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of both structured and unstructured data. At Neuron7.ai, you will be part of a dynamic and innovative team that is pushing the boundaries of service intelligence. We value creativity, collaboration, and a relentless commitment to innovation. This is your opportunity to make a meaningful impact on cutting-edge products at scale, in a fast-growing startup environment. About the Team Join a passionate team of professionals focused on optimizing our infrastructure, deployment processes, and overall system performance. We foster a culture of continuous improvement, where every team member is encouraged to contribute ideas and drive impactful projects. As a Lead DevOps Engineer, you will play a pivotal role in shaping the evolution of our infrastructure and operational efficiency. What You ll Do: CI/CD Pipelines: Lead the design, implementation, and management of CI/CD pipelines to automate and streamline deployment processes. Collaboration: Work closely with software development and IT teams to enhance workflows and ensure efficient release cycles. System Monitoring: Monitor and troubleshoot system performance to ensure high availability and reliability of applications across environments. Cloud Infrastructure: Architect and manage cloud infrastructure (AWS, Azure, GCP) for scalable, secure, and performant application environments. Automation: Automate infrastructure provisioning and configuration management using tools like Terraform, Ansible, or similar technologies. Security & Compliance: Conduct regular system audits, implement security best practices, and ensure compliance with industry standards. Mentorship: Mentor and guide junior DevOps engineers, fostering a collaborative, knowledge-sharing, and growth-focused environment. Documentation: Document processes, configurations, and standard operating procedures to enhance team efficiency and maintain operational excellence. What We re Looking For: Experience: 8+ years of experience in DevOps engineering or a related field. Cloud Expertise: Extensive knowledge and hands-on experience with cloud platforms (AWS, Azure, GCP) and associated services (EC2, S3, Lambda, etc.). Containerization: Strong experience with containerization technologies such as Docker and Kubernetes for managing microservices. Automation Skills: Proficiency in scripting languages (Python, Bash, Ruby) for automation tasks and infrastructure-as-code management. Monitoring & Logging: Familiarity with monitoring and logging tools such as Prometheus, Grafana, and the ELK stack. Problem-Solving: Excellent problem-solving skills with a proactive, solutions-oriented mindset for resolving operational challenges. Collaboration: Strong communication skills with the ability to work collaboratively across teams and influence operational best practices. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to use advanced AI technology to improve service decision-making and we are committed to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Work from home or from our vibrant Bengaluru office with flexible work arrangements Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re passionate about optimizing deployment processes, improving infrastructure, and driving operational excellence, we d love to hear from you!

Lead Software Engineer - Backend Location: Bengaluru, India Employment Type: Full-time, Hybrid About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is redefining service intelligence. Backed by top-tier venture capitalists in Silicon Valley and a distinguished group of angel investors, we are recognized as a startup to watch. Our AI-driven platform helps enterprises make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. We work across industries, including high-tech devices, manufacturing, and medical devices, enabling service leaders to excel in critical metrics like first-call resolution, turnaround time, and service margins. At Neuron7.ai, you ll be part of an innovative and dynamic team that is shaping the future of service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. This is your chance to make an impact in a fast-growing startup and work with cutting-edge technology. About the Team As a Lead Software Engineer - Backend, you will play a crucial role in architecting, developing, and optimizing backend systems for our groundbreaking products. You will lead a talented team, collaborating across functions to deliver scalable and high-performance systems. As a leader, you ll also mentor and guide junior engineers to help them grow in their careers. What You ll Do: Backend Systems Design: Lead the design and implementation of scalable, reliable, and high-performance backend systems. Distributed Systems: Develop and optimize distributed systems to handle large-scale traffic and data. System Architecture: Lead the architecture and design of critical components, ensuring robust and efficient solutions. Code Development: Write clean, maintainable, and efficient code that powers our AI-driven platform. Cross-Functional Collaboration: Work closely with product managers, frontend engineers, and other stakeholders to deliver end-to-end solutions. Troubleshooting & Debugging: Solve complex production issues and implement reliable, performance-optimized solutions. Mentorship: Provide guidance and mentorship to junior and mid-level engineers, fostering a collaborative environment. Continuous Learning: Stay updated on the latest trends and advancements in backend development, AI, and distributed systems. What We re Looking For: Experience: Minimum 10 years of professional experience in backend development, with at least 4 years of experience in AI, NLP, or ML. Programming Skills: Expertise in one of the following programming languages: Java, Python, or Golang. Distributed Systems: Proven experience in building and maintaining distributed systems at scale. Cloud Platforms: Familiarity with at least one major cloud platform (Azure, AWS, or GCP). System Design: Strong understanding of system design, architecture patterns, and data structures. Database Knowledge: Experience with relational and NoSQL databases. API Development: Proficiency in developing RESTful APIs and microservices. Security & Performance: Solid understanding of security best practices and performance optimization in backend systems. Problem-Solving Skills: Strong analytical skills with a proven track record of solving complex engineering challenges. Communication: Excellent communication skills with the ability to collaborate across teams and interact with non-technical stakeholders. Preferred Skills: Containerization: Experience with Kubernetes, Docker, or other containerization tools for scalable deployment. Messaging Systems: Familiarity with Kafka, RabbitMQ, or similar messaging systems for real-time data processing. CI/CD: Knowledge of CI/CD pipelines and automation tools to ensure efficient development and deployment. Data Pipelines: Familiarity with data pipelining frameworks such as PySpark, Flink, or similar for real-time processing. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in every aspect of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Work from home or from our vibrant Bengaluru office with hybrid work arrangements Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re excited about building innovative backend solutions and want to work with cutting-edge technologies in a forward-thinking team, we d love to hear from you!

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Analyst I - Infrastructure Services Location: Bangalore Job Description: The Analyst I - Infrastructure Services will be responsible for providing technical support, assisting with infrastructure-related tasks, and contributing to the monitoring, troubleshooting, and documentation of infrastructure systems. This position requires a proactive individual who can work collaboratively with the team to address infrastructure challenges and continuously improve technical skills. Essential Job Functions: Provide technical support in infrastructure services, responding to issues, and assisting with various infrastructure tasks. Contribute to infrastructure projects and tasks under supervision. Participate in monitoring and basic troubleshooting of infrastructure systems to ensure optimal performance. Collaborate with team members to address infrastructure-related challenges and meet departmental goals. Assist in the development and maintenance of infrastructure documentation, including incident logs, records, and system configurations. Continue to develop and enhance technical skills and stay up-to-date with emerging industry technologies. Apply problem-solving abilities to resolve infrastructure-related issues efficiently. Follow best practices and standards in the delivery of infrastructure services. Basic Qualifications: Bachelor s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience. Typically, 2+ years of relevant work experience in infrastructure technology or technical support. Proven experience in infrastructure technology analysis. Proficiency in data analysis and problem-solving techniques. A continuous learner, eager to stay informed about industry advancements and emerging technologies. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect are highly beneficial. This position offers opportunities for growth and development within a dynamic and supportive team environment. If you're ready to enhance your infrastructure services career in a forward-thinking company, we encourage you to apply! Qualification : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

Job Title: Application Developer - IBM Consulting Introduction: As an Application Developer in one of IBM's Consulting Client Innovation Centers (Delivery Centers), you'll be at the forefront of delivering deep technical expertise to both public and private sector clients worldwide. Our delivery centers offer locally based skills that drive innovation and facilitate the adoption of new technologies. At IBM, your role will involve transforming business requirements into code, contributing to the development of customized systems in an agile environment. By leveraging the latest tools, technologies, and education, you will help accelerate IBM's and its clients' digital transformations globally. Your work will integrate seamlessly with enterprise systems, creating solutions that drive innovation and business success. This is an exciting opportunity to make a global impact while advancing your career in one of the world's leading technology companies. Your Role and Responsibilities: Solution Design & Development: Address functional needs by designing and developing solutions using multiple technologies, converting high-level designs into functional and technical specifications. Application Support & Performance: Provide functional support services to ensure applications meet customer performance, availability, service level agreements (SLAs), and satisfaction targets. Project Management & Governance: Ensure adherence to project management practices and processes such as software application development, testing, service management, change management, and root cause analysis (RCA). Project Execution: Plan and manage medium to large-scale, complex, integrated application or platform projects, ensuring they are executed effectively within scope, timeline, budget, and quality parameters. Best Practices & Design Reviews: Define and promote coding best practices within your team. Perform design reviews to ensure the robustness and quality of the developed solutions. Required Technical and Professional Expertise: Languages & Frameworks: Proficiency in Java 8 and above, Spring Boot, and REST API Design & Development. Database & ORM: Experience with Spring Data/JPA/Hibernate and working knowledge of databases such as SQL Server/DB2. Containerization & Orchestration: Expertise in Docker, container orchestration platforms like OpenShift or Kubernetes. Messaging Systems: Familiarity with messaging platforms such as RabbitMQ and Kafka. CI/CD: Experience with continuous integration and continuous deployment tools such as Azure DevOps and Drone.io. Monitoring & Alerting: Knowledge of monitoring and alerting systems like AppDynamics and Prometheus. Preferred Technical and Professional Expertise: Log Management & Visualization: Experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for log management and analysis. Data Visualization & Monitoring: Familiarity with Grafana for data visualization. Cloud Computing: Experience with AWS and cloud-based application deployments. Innovative Culture: At IBM, you ll work with cutting-edge technologies that are transforming industries globally. Global Impact: Your work will directly contribute to the success of clients worldwide by delivering impactful solutions. Career Growth: Gain access to professional development programs, training, and mentorship that will accelerate your career. Dynamic Work Environment: Join a diverse, collaborative team where creativity and new ideas are highly encouraged. If you're passionate about developing innovative solutions, transforming business needs into code, and working with the latest technologies, apply today to join IBM Consulting and make a significant global impact.

Sr. Business Systems Analyst, Services 2 Description Hungry, Humble, Honest, with Heart. The Opportunity In this role, you will help drive productivity for our SRE team, accelerate growth, and foster a culture of innovation. As an integral member of the team, your analytical skills, process expertise, and collaborative mindset will be key to your success. About the Team The SaaS Engineering team at Nutanix is a globally distributed group working across the US, EMEA, and APAC. We have a track record of delivering impactful solutions and invite you to be part of our dynamic, innovative, and collaborative team. We offer a vibrant work environment, cutting-edge technologies, and the opportunity to shape the future of cloud computing. Join a diverse and talented team driving transformation in the SaaS space. Your Role Evaluate business requirements, identifying gaps, interdependencies, and conflicts within proposed solutions. Document business requirements, design solutions, create roadmaps, and develop an in-depth understanding of current and future processes. Continuously improve and optimize support processes and procedures to enhance productivity. Coordinate, influence, and manage necessary resources to ensure the successful implementation of assigned projects according to plan and schedule. Collaborate extensively with development teams to translate business requirements into efficient solutions, especially for cross-functional initiatives. Act as a liaison between SaaS Engineering and stakeholders, leading end-to-end critical initiatives and fostering collaboration across teams. First Year Objectives Build strong relationships with key stakeholders, facilitating communication and collaboration between departments. Manage case queues, providing timely support to end users, resolving issues, and addressing inquiries. Serve as the functional Salesforce expert for your areas of responsibility, assisting in prioritizing bug fixes and continuous improvement initiatives. Adopt and adhere to PMO and SOX processes, ensuring designs flow seamlessly through end-to-end business processes. Optimize existing workflows and implement all designs with proper exception handling. What You Will Bring 6+ years of relevant experience, with progressively increasing levels of responsibility. Proven experience leading and participating in project teams focused on business process improvements. Strong knowledge and experience in supporting business systems. Deep understanding of Salesforce Service Cloud is essential. 2-3 years of proven work experience in the Services domain, with a focus on Service Cloud. BE, BS, or MBA degree is required. Work Arrangement Hybrid: This role combines remote work with in-person collaboration. Most roles require working from the office at least 2-3 days per week, though team-specific expectations may vary. Your manager will provide additional guidance based on team norms. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status. We hire and promote individuals solely based on their qualifications for the role. Nutanix fosters an inclusive work environment where all employees can thrive, free from unlawful discrimination, intimidation, or harassment. We are also committed to providing reasonable accommodations for persons with disabilities. Qualification : BE, BS, or MBA degree is required.

Join Us as a Project Manager & Drive Business Solutions! Location: Hyderabad, India We are looking for an experienced Project Manager to coordinate and oversee the implementation of business solution applications within our organization. In this role, you will work closely with cross-functional teams, senior stakeholders, and clients to ensure seamless project delivery, effective communication, and continuous process improvement. You will be responsible for demand forecasting, budget monitoring, issue resolution, and application integration to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Project Coordination & Delivery Manage and coordinate moderately complex to complex projects across functional areas or departments. Ensure business solution applications align with client requirements and organizational goals. Collaborate with senior team members to interpret demand forecasts and plan project execution. Oversee end-to-end project delivery, addressing issues and recommending adjustments when needed. Application & Account Management Oversee account-specific application issues and manage the prioritization of work requests. Work with account management teams to identify solution opportunities and drive implementation. Ensure seamless integration of existing, enhanced, and new applications into client environments. Identify and recommend improvements to increase customer and stakeholder satisfaction. Financial Oversight & Budget Compliance Track and monitor expenditures to ensure alignment with approved budgets. Identify, research, and escalate budget-related issues as needed. Stakeholder & Team Collaboration Facilitate communication between internal teams, functional departments, and clients. Ensure resource availability to meet client expectations. Provide leadership and mentorship to junior team members, fostering knowledge-sharing and professional growth. Required Skills & Experience Bachelor s degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience). 6+ years of experience in support services, project management, or program management. Experience in technology solutions, including business applications, operating systems, and computer systems. Strong project management, analytical, and problem-solving skills. Excellent interpersonal, communication, and leadership abilities. Solid understanding of budgeting, accounting, and financial oversight. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as required. Opportunity to lead impactful projects in a dynamic and evolving industry. Career growth & professional development with exposure to industry-leading solutions. Collaborative and inclusive work culture with mentorship and leadership opportunities. Competitive salary & benefits aligned with industry standards. If you're a passionate and results-driven project manager, we'd love to hear from you! Apply now and be part of a team driving innovation and efficiency in business solutions! Qualification : Bachelors degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience).

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Johnson & Johnson is recruiting for some great opportunities for its Global Services (GS) in Bangalore, India which is well equipped with the latest technology and modern infrastructure. This is your chance to work with the best talent in a workforce that reflects the diverse markets Johnson & Johnson serves around the world, and an inclusive culture that values different perspectives and life experiences. Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating exciting business solutions for the world s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reinvent business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance support in a J&J way to our Operating Companies around the world. Risk Management & Compliance (RM&C) is one of such initiative under Global Services Finance. RM&C, ASPAC is seeking a Risk Management & Compliance Analyst who will have responsibility for fulfilment of the SOX and Compliance programs across J&J entities, training and advisory along with all Compliance related support to different sectors and performing walkthroughs, sampling, testing the effectiveness of control deployment, documentation of testing results, remediation support, monitoring, audit support, project support etc. Key Responsibilities 1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo 2. Maintain Operational Excellence Deep expertise and knowledge of the Worldwide Procedures and compliance requirements for respective areas. Identify compliance risks and recommend solutions to remediate / prevent breach. Ensure strong internal controls are in place and maintain compliant environment across the Organisation. Responsible for performing Compliance Health Checks and other internal reviews to test the effectiveness of the control placement. Support timely closing & execution of financial periods as per closing calendar and in accordance with SLA commitments, fully observing Compliance, Internal Audit & SOX requirements. Accountable for supporting completeness, accuracy and validity of the actuals reported within process/entity scope. Work closely with all business process and IT team members to communicate compliance requirements, documentation standards, sign-offs and review processes. Provide trainings to all business process owners for any change/update in financial procedures. Support projects, business partnering with collaborators, assisting business process owners with adoption of J&J policies & procedures. Support in standard Compliance document requirements: Risk Control Matrix, Hand-off s, SOPs and submission of required SOX templates (system inventory templates, SOX questionnaires etc.). Performs control walkthrough, operational testing and discusses the findings with the process owners. Conduct compliance due diligence for transitions in-scope. Testing of preventive & detective UA/SOD Controls (e.g. granting, facilitating appropriateness & semi-annual reviews) across all ERP systems. Support Sectors during Corporate Financial Audits. Supervise and drive the Corrective Action Plan (CAP) process, to ensure audit(internal & external) recommendations and key control gaps per SOX testing are implemented and other internal control gaps are closed timely and effectively. Be A Trusted Business Partner Implement global Strategy & Solutions in line with taxonomy. Support Process Subject Matter Experts (SME's) and Operational Key Contacts (OKC's) to ensure cross sector, cross region, and cross process alignment, ensuring good documentation is maintained and consistency of a global approach Create radical Innovation Generate ideas, fosters, and implements continuous improvement attitude, identifying and pursuing process efficiency opportunities. Manage operational improvements, generating ideas and implementing in line with global standards. Qualifications Qualifications Education A minimum of a Bachelor s level degree or equivalent is required, preferably in accounting, finance, or related business subject area. ACA, CPA and/or other financial certifications is highly preferred. Required At least 1 - 3 years of post qualification experience is required: Strong knowledge and understanding of accounting and financial processes (for Trading as well as Manufacturing business), shared services and related subject matter Understanding of internal controls, risk management, US GAAP accounting, financial systems, IT development and/or production support Clear understanding of SOX 404 requirements Understanding of audit procedures and auditing practices Experience in developing and managing audit programs desirable Experience in performing audits of financial processes and systems required, preferably in manufacturing/trading/service industry At least 1 year Management / Supervisory / team handling experience i...

Position: Manager Automation/Self-Service Business: Future of Experience Location: Bangalore About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and dedication of our people a philosophy we call the Juniper Way. Job Summary We are seeking a highly accomplished professional with 15+ years of experience in developing and managing self-service and automation solutions powered by AI and Machine Learning (ML). The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and driving innovation in support and services functions. Role and Responsibilities Customer/Stakeholder Focus Maintain strong customer focus and drive innovation to meet business outcomes. Facilitate communication among internal and external stakeholders. Coordinate across technical teams to ensure timely service restoration, resolution, and root cause analysis. Monitor the effectiveness of implemented AI/automation solutions and continuously optimize them. People Management Hire, train, and develop a high-performing team to deliver business goals. Demonstrate exceptional team management, fostering collaboration and innovation. Address conflicts and resolve team issues promptly and effectively. Plan team capacity and ensure adequate staffing to meet project demands. Business Strategy & Execution Develop and execute a strategic roadmap for AI and automation in support & services, aligning with overall business objectives. Identify opportunities to optimize processes, reduce costs, and enhance user experience through AI-driven solutions. Ensure compliance with relevant regulations and industry standards. Track solution performance and make data-driven improvements. Required Skills Strong understanding of AI and traditional ML models architecture, infrastructure, and frameworks. Proficiency in data analytics tools, models, and interpretation. Project management expertise with experience in large-scale automation initiatives. Familiarity with APIs and modern-stack technologies is beneficial. Education & Experience Bachelor s degree in Engineering, Computer Science, or a related field (Master s preferred). 15+ years of experience, with at least 7 years in people management within relevant domains. Our Values The successful candidate will be a role model for the values of the Juniper Way: Be Bold Build Trust Deliver Excellence Equal Opportunity Statement Juniper Networks is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or veteran status. We provide reasonable accommodation for individuals with disabilities throughout the hiring process. Qualification : Bachelors degree in Engineering, Computer Science, or a related field (Masters preferred).

About GBFS Team: The Global Business and Finance Support (GBFS) team provides operational support to Qualcomm s headquarters and global regional teams, focusing on finance and business operations activities such as sales incentive planning, reporting, forecasting, basic analysis, and deriving insights from key business metrics. This role is designed to offer world-class internal support to sales teams, customer service, and HQ, ensuring seamless operations and helping them overcome business challenges with the help of tools like Salesforce, Tableau, and Power BI. General Summary: As a Business Operations Analyst, you will be responsible for supporting sales performance, forecasting, data analysis, and CRM management. The ideal candidate will possess strong analytical and technical skills, collaborate with cross-functional teams, and have a passion for delivering valuable business insights. Key Responsibilities: Generate detailed sales performance reports and dashboards, providing actionable insights to inform strategic decisions. Prepare accurate sales forecasts and assist with incentive planning. Collaborate with cross-functional teams, such as sales, finance, and IT, to ensure process alignment and operational efficiency. Maintain and optimize the Salesforce CRM system, ensuring data accuracy and supporting sales activities. Support monetization processes and analyze business performance metrics. Conduct transition calls and process reviews with HQ and global regional teams. Document processes, prepare reports, and offer recommendations for process improvement. Flexibly participate in evening calls (8 PM 11 PM IST) or work in shifts (2:30 PM to 11:30 PM) as needed for reviews and global coordination. Perform additional ad hoc business operations activities as required. Minimum Qualifications: 4 6 years of relevant experience in business analysis and operations activities. Strong proficiency in Advanced Excel, Salesforce, and incentive reporting and analysis. Solid understanding of business process monetization. Excellent analytical and problem-solving skills with a conceptual approach to data analysis. Strong communication skills (both verbal and written) and ability to work with global teams. Flexible schedule, with availability for evening calls and HQ reviews. Preferred Qualifications: Experience with tools such as Tableau and Power BI for data visualization and reporting. Educational background in Business Analytics, Business Administration, or related fields from a reputed B-school. Bachelor s degree in Science, Technology, Commerce, or Economics. Diploma in Business Analytics is a plus. Why Join Qualcomm? At Qualcomm, you ll work in a dynamic and innovative environment, collaborate with global teams, and contribute to cutting-edge business operations. We offer: Opportunities for learning and professional growth. Flexible working arrangements and a supportive work culture. The chance to work with some of the brightest minds in the industry. Qualification : Bachelors in science / B Tech / commerce / economics and/or

Description Job Title: Director, Product Marketing Location: Bangalore, India Job Description: As the Director of Product Marketing for the Asia Pacific (APAC) region, you will play a pivotal role in leading and driving product marketing strategy for Salesforce. In this leadership role, you will define compelling messaging, develop go-to-market (GTM) strategies, and collaborate cross-functionally with sales, product, and marketing teams to drive adoption and accelerate growth. Your success will be measured by your ability to bring new products to market successfully, enhancing Salesforce s brand presence, and delivering measurable business outcomes across the APAC region. You will leverage your deep understanding of the market to influence product positioning, tailor marketing programs, and drive alignment across stakeholders, from global marketing teams to local sales leaders. This role also involves overseeing customer advocacy, analyst relations, and external communications to establish Salesforce s leadership in the market. Responsibilities & Impact: Strategic Leadership & Execution: Lead the GTM strategy and execution for bringing Salesforce products like Agentforce to market in APAC, specifically India, ensuring it aligns with overall business goals and regional growth objectives. Market Penetration & Adoption: Drive the adoption of Agentforce and other Salesforce products in market, creating scalable marketing programs that fuel pipeline growth and accelerate market share. Messaging & Positioning: Develop tailored messaging and positioning strategies for Agentforce and other products, working closely with global and regional teams (Go-to-Market, Campaigns, Content). Cross-Functional Collaboration: Work closely with Product Marketing, Product Management, Sales, Customer Success, and other teams to align on product strategy and execution across the APAC region. Sales Enablement: Develop and deliver impactful sales enablement programs to equip sales teams with the tools, training, and content needed to drive new business and close deals. Operational Communication: Ensure consistent communication with APAC and global stakeholders, including monthly business reviews and alignment on key initiatives related to Agentforce. Customer Advocacy & Storytelling: Lead the creation of customer success stories that highlight the value of Agentforce and other Salesforce products, helping to elevate Salesforce s reputation in the region. External Relationships & Analyst Engagement: Manage key relationships with analysts, media, and public relations, positioning Salesforce as a leader in the APAC market for new and existing product offerings. Leadership & Innovation: Identify and pursue strategic initiatives that accelerate the adoption and growth of Agentforce across APAC, while driving innovation and differentiation in the market. Required Skills & Experience: Proven Leadership: 12+ years of senior product marketing or leadership experience in SaaS or technology, with specific expertise in the APAC market. Strategic Vision & Execution: Demonstrated experience in launching new products, including go-to-market execution, and driving business outcomes. Market Expertise: Strong understanding of the APAC market, customer behaviors, and regional trends, particularly within the SaaS and B2B technology sectors. Messaging & Positioning Mastery: Ability to create compelling product messaging and positioning that resonates with diverse APAC audiences. Data-Driven Approach: Experience using market data, customer insights, and internal analytics to refine marketing strategies and optimize performance. Cross-Functional Leadership: Proven ability to lead and collaborate across global teams and regional stakeholders, including Product, Sales, and Customer Success. Effective Communication: Excellent communication skills, with the ability to craft clear, concise, and impactful messaging tailored to a variety of audiences. Project Management: Strong organizational and project management skills, with the ability to lead multiple initiatives simultaneously and drive results. Preferred Skills: Experience with Salesforce products or other SaaS platforms, particularly in the APAC region. Familiarity with Agentforce or similar AI-driven products and their impact on customer service, sales, and operations. Experience managing analyst relations and PR in the APAC region. Advanced degree (MBA or similar) preferred. Fluency in multiple APAC languages (Mandarin, Japanese, Korean) is a plus. Qualification : Advanced degree (MBA or similar) preferred.

Job Description: We are looking for a Project & Metrics Specialist to join our team. The ideal candidate will perform a variety of technical-based activities, manage business-critical projects, and leverage previous knowledge to achieve successful outcomes. You will be involved in tracking key business metrics, preparing reports, and liaising with various stakeholders to ensure smooth processes. You will play a vital role in managing intercompany reconciliation and providing support for financial reporting. Key Responsibilities: Project & Metrics Tracking: Track and report on business-critical project and people metrics for client operations. Finalize the intercompany reconciliation process, ensuring accuracy and timely completion. Prepare monthly and quarterly balance justifications and documentation, ensuring consistency and accuracy. Create customized reports and dashboards to meet business and client needs. Reporting & Documentation: Keep updated data readily available for presentations or reporting purposes. Prepare reports to help with business insights and decision-making. Cross-Functional Coordination: Liaise with Accounts Payable (AP) teams and business stakeholders to resolve discrepancies or concerns. Collaborate with various internal departments to ensure processes are aligned and executed efficiently. Problem Solving & Guidance: Use existing procedures and technical experience to solve routine problems effectively. Provide informal guidance to new team members, assisting them in understanding and completing tasks. Compliance & Standardization: Ensure compliance with all company policies and standards. Follow standardized procedures and practices to achieve objectives and meet deadlines. Requirements: A college or university degree is required. Requires knowledge and experience in the relevant field, and will acquire additional skills on the job. An understanding of key business drivers and how to leverage them to accomplish tasks and objectives. Ability to work independently with moderate guidance and direction. Strong communication skills to exchange complex information effectively with stakeholders. Basic understanding of technical processes and procedures to support project activities. Ability to contribute to and manage projects, providing recommendations based on logical reasoning. Impactful Work: Be part of a global organization that delivers mission-critical services for leading companies and governments. Career Development: Opportunities to grow professionally in a supportive and inclusive environment. Collaboration: Work with a diverse team of professionals, exchanging ideas and collaborating to solve complex challenges. Qualification : College or university degree required.