Service Associate Jobs in Hyderabad

Job Title: Associate Manager Export Import Documentation Location: Hyderabad Employment Type: Full-time Experience: 7-10 years (Shipping/Logistics domain) Salary: INR 10-13 LPA Notice Period: 1-2 weeks / Immediate About the Role: We are seeking a skilled Associate Manager to lead and manage our export import documentation team. The ideal candidate will ensure the smooth handling of documentation processes, foster team collaboration, and maintain high standards of customer service within the logistics/shipping back-office domain. Key Responsibilities: Manage, review, and coach the export documentation team to achieve departmental goals Monitor and follow key performance metrics to ensure success and process efficiency Streamline internal documentation processes for operational excellence Foster a team-oriented and collaborative work environment Collect essential shipment data from clients to initiate documentation processes accurately Communicate regularly with clients and vendors to verify and submit precise documentation Maintain strong knowledge of export-import terminology for accurate documentation completion Promote a customer-focused approach by establishing service standards and delivering training Monitor customer satisfaction and develop innovative solutions to meet customer needs Communicate effectively through verbal, written, and listening skills to keep stakeholders informed Required Skills & Experience: 6-7+ years of back-office experience, preferably in logistics or shipping Proven project management skills with experience handling new process migrations Strong knowledge of process metrics including productivity, accuracy, and turnaround time (TAT) Experience managing a team of 20+ members directly for over 2 years Ability to work across different time zones and coordinate processes globally Excellent people management and time management skills Educational Qualifications: Postgraduate degree / MBA preferred 8-10 years of relevant experience in the shipping domain What We Offer: Competitive salary (INR 10-13 LPA) Opportunity to lead a dynamic team in a growing organization Exposure to global logistics and export-import processes Collaborative work environment and professional growth opportunities Qualification : Postgraduate degree / MBA preferred

Angular & C# Developer Role Overview: We are seeking a talented and motivated Angular & C# Developer to join our innovative development team. The ideal candidate will have strong experience with HTML, JavaScript, Angular 15+, TypeScript, AngularJS, and C#. As part of our team, you will contribute to developing and maintaining high-quality web applications, ensuring an exceptional user experience, and collaborating closely with backend developers and designers. Key Responsibilities: Frontend Development (Angular): Design and build responsive, dynamic user interfaces using Angular, following best practices for usability and performance. Develop reusable, maintainable components to streamline application development. Implement two-way data binding, reactive forms, and leverage Angular directives for managing dynamic content. Optimize performance with techniques like lazy loading, change detection strategies, and asset minification. Write unit tests for Angular components using testing frameworks such as Jasmine and Karma. Backend Development (C#/.NET): Build RESTful APIs or gRPC services using ASP.NET Core or the .NET Framework for seamless communication between front-end and back-end. Implement CRUD operations with databases (e.g., SQL Server, CosmosDB) using Entity Framework for efficient data handling. Write clean, scalable, and maintainable business logic that supports application functionality. Integrate security features like JWT-based authentication, OAuth, and role-based access control. Work with real-time communication protocols (e.g., WebSocket, SignalR) to provide live updates between the server and the front-end. Leverage cloud platforms (e.g., Azure) and services (e.g., Azure Blob Storage, Azure Functions) to enhance scalability. Implement error handling and integrate logging tools for application monitoring and troubleshooting. Full-Stack Integration: Ensure smooth integration between the Angular front-end and backend APIs using HTTP requests and SignalR. Collaborate with team members using Git for version control and best practices in branching strategies. Set up and manage CI/CD pipelines using tools like Azure DevOps or GitHub Actions to automate builds, testing, and deployment. Collaboration and Agile Development: Participate actively in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Collaborate with cross-functional teams to ensure UI/UX and business requirements are met. Conduct peer code reviews and mentor junior developers to maintain high-quality code standards. Skills & Qualifications: Education: Bachelor s Degree in Computer Science, Engineering, or related field (or equivalent experience). Angular: Extensive experience with Angular framework (15+), TypeScript, and front-end best practices. C#/.NET: Expertise in C#, .NET Core/Framework, and Entity Framework. Web Development: Proficiency in HTML5, CSS3, JavaScript, and building RESTful APIs. Database Management: Strong knowledge of SQL Server, CosmosDB, or other relational/non-relational databases. Cloud Development: Familiarity with Azure Cloud and associated services is a plus. Version Control & CI/CD: Experience with Git, Azure DevOps, or GitHub Actions for version control and automation. Additional Information: Role: Full Stack Developer Department: Engineering - Software & QA Industry: IT Services Employment Type: Full-time, Permanent Role Category: Software Development Qualification : Bachelors Degree in Computer Science, Engineering, or related field (or equivalent experience).

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Job Title: AWS Administrator Location: Hyderabad, India Experience: 5+ Years Job Type: Full Time Job Overview We are seeking a highly skilled and versatile AWS Infrastructure & Systems Administrator with strong expertise in AWS cloud services, MS SQL Server DBA, and Windows/Linux system administration. This role also requires working knowledge of Redis and IIS web server environments. You will be responsible for ensuring the reliability, performance, and scalability of our cloud infrastructure and system architecture in a complex, multi-platform environment. Key Responsibilities AWS Infrastructure Management Design, deploy, and manage core AWS services (EC2, S3, IAM, VPC, etc.). Implement best practices for provisioning, monitoring, and cost optimization. Manage IAM roles, policies, encryption, and security best practices. Handle backups, snapshots, and disaster recovery across AWS services. Monitor system performance and utilization using AWS CloudWatch and other tools. Windows and Linux Administration Administer and maintain Windows Server and Ubuntu-based Linux systems. Perform system updates, security patching, and hardening. Monitor system health, availability, and troubleshoot OS-level issues. Automate administrative tasks using scripting (PowerShell, Bash, or Python). Manage user access, system policies, and event log monitoring. MS SQL Server DBA Responsibilities Monitor database performance (CPU, memory, I/O utilization) and query optimization. Analyze and resolve blocking, deadlocks, and contention in TempDB. Manage space, track database growth trends, and schedule backups. Validate backups with periodic test restores. Configure alerts and analyze SQL error logs for proactive issue handling. Redis Administration Monitor and optimize Redis performance (memory, latency, traffic). Manage Redis configurations and implement sharding/clustering as required. Analyze and resolve slow commands or data structure bottlenecks. IIS Administration Monitor IIS worker process performance and application pool health. Analyze request throughput, traffic patterns, and security events. Optimize configuration for reliability, load handling, and speed. Troubleshoot using logs and performance counters. Required Skills & Qualifications 5+ years of experience managing AWS infrastructure and cloud environments. 3+ years of hands-on experience as a SQL Server DBA in a production setup. Solid expertise in Windows Server and Linux (Ubuntu) system administration. Practical experience with Redis and IIS web server administration. Proficiency in automation/scripting (PowerShell, Bash, or Python). Experience with monitoring tools: CloudWatch, Grafana, Prometheus, SQL Profiler, etc. Sound understanding of networking, firewalls, and load balancing. Preferred Certifications AWS Certified SysOps Administrator or AWS Solutions Architect Microsoft Certified: Azure Database Administrator Associate (optional) RHCSA or Microsoft Certified: Windows Server Administration Fundamentals Soft Skills Strong analytical and troubleshooting abilities. Excellent verbal and written communication. Ability to work both independently and collaboratively. Detail-oriented with strong documentation and reporting skills.

Associate Administration / Front Office Location: Hitec City, Hyderabad, Telangana Experience: Minimum 3 Years Employment Type: Full-time Job Summary We are looking for a dynamic and well-organized Associate Administration / Front Office to oversee front desk operations and support administrative functions. The ideal candidate should have a strong ability to multitask, communicate effectively, and ensure smooth day-to-day operations within a corporate office environment. Key Responsibilities Manage front office and general administrative operations to ensure a well-run and professional environment. Schedule inter-departmental meetings, coordinate with staff for availability, and handle logistics including refreshments and necessary materials. Handle the calendar and travel arrangements for the management team including hotel bookings, meeting room setup, and arranging A/V equipment. Organize and maintain company documentation, internal records, and files. Handle confidential and sensitive information with professionalism and discretion. Assist with office budget planning and track expenditures and vendor payments. Support HR and Admin teams with organizing training programs, team events, and onboarding/offboarding activities. Coordinate daily housekeeping and maintenance tasks; liaise with facility and external service vendors for smooth office operations. Provide administrative assistance to various department heads and ensure their operational needs are met. Prepare reports and presentations, maintain office inventory, and support audit and compliance documentation. Requirements Educational Qualification: Bachelor s degree in Commerce, Arts, or related field. Experience: Minimum 3 years in a front office or administrative role. Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) is mandatory. Excellent verbal and written communication. Strong organizational, coordination, and time-management skills. Positive attitude, professional demeanor, and ability to multitask. Prior experience handling confidential and executive-level support will be a plus. Preferred Attributes Exposure to corporate front desk/administrative support in a tech or enterprise environment. Quick-thinking and ability to independently resolve day-to-day office issues. Well-versed in coordinating with vendors, staff, and third-party services. Qualification : Bachelors degree in Commerce, Arts, or related field.

Associate Finance Location: Hitec City, Hyderabad, Telangana Experience: 3 to 6 Years Employment Type: Full-time About the Role We are seeking a detail-oriented and proactive Associate Finance and Accounts to join our finance team. The ideal candidate will play a key role in managing day-to-day accounting operations, ensuring accuracy, compliance with Indian accounting standards, and timely financial reporting. This role requires hands-on experience in bookkeeping, reconciliation, vendor payments, and MIS reporting. Key Responsibilities Accounts Management: Record and maintain accurate financial transactions in the accounting system. Perform regular reconciliations of bank and credit card accounts. Manage accounts payable and receivable, ensuring timely payments and collections. Communicate effectively with vendors and clients on financial matters. Assist in payroll processing and related tasks. Ensure compliance with accounting principles and company policies. Prepare monthly reconciliation and MIS reports. Finance Operations: Process weekly vendor and payroll payments. Manage timely repayment of EMI loans and credit card bills. Prepare and maintain Monthly Bank Reconciliation Statements (BRS). Oversee all net banking operations. Track credit card payments and related bill collections. Manage petty cash effectively. Experience & Skills Minimum Requirements: Strong knowledge of Banking & Finance, Indian Accounting Standards, and Indian Tax Laws. Excellent communication skills (both written and verbal) and strong relationship-building abilities. Proficient in Zoho accounting software and Microsoft Office tools. Commerce Graduate. 3 to 6 years of relevant finance/accounts experience. Preferred: Immediate availability for joining. Prior experience in the IT or Service sector is a plus. Qualifications Bachelor s degree in Commerce or equivalent. Proven track record in handling day-to-day finance and accounting functions. Qualification : Bachelors degree in Commerce or equivalent.

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

Associate Language Specialist Spanish Location: Hyderabad, India (On-site) Function: Content Engineering Experience: 0-1 years About GlobalLogic GlobalLogic, a Hitachi Group Company, partners with the world s leading companies to create innovative digital products and experiences. We prioritize a caring culture, continuous learning, work-life balance, and integrity, fostering a positive and inclusive environment for our employees. Role Overview We are seeking a detail-oriented Associate Language Specialist fluent in Spanish and English to join our Content Engineering team. This role involves translating, proofreading, and formatting content while conducting web research and adapting quickly to multiple workflows in a fast-paced environment. Key Responsibilities Accurately read and write content in the recommended format. Ensure strong grammar and sentence structure in both Spanish and English. Coordinate and switch between multiple workflows efficiently. Conduct thorough web research, analyze trends, and record findings. Maintain attention to detail and adapt to new projects and processes. Qualifications 0-2 years experience as a Spanish Translator or Language Specialist. A2/B1 Spanish language certification mandatory. Excellent verbal and written communication skills in Spanish and English, including email etiquette. Willingness to work rotational shifts (24/7 support). Skilled in online research using multilingual sources. Graduate in any discipline. Additional language skills (German or French) are a plus. Customer service or technical support experience is preferred but not mandatory. Strong decision-making and judgment capabilities. A culture of caring with inclusive and supportive teams. Continuous learning opportunities through programs and Career Navigator tools. Meaningful work on impactful projects shaping digital experiences globally. Work-life balance with flexible arrangements and a fun work environment. A high-trust, ethical organization emphasizing integrity and transparency. Qualification : Graduate in any discipline.

Location: Hyderabad/Chennai, India Experience: 5+ years No. of Openings: 4 Job Description: Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction Design, develop, and maintain infrastructure and various Azure or AWS IaaS and PaaS services. Expected to understand the Azure services and apply best practices regarding security and scalability. Working experience on Azure infrastructure setup and implementation. Should have at least one associate level certificate (pro will be a plus). Understanding of Azure Cloud Adoption Framework and Azure Lighthouse. Should be able to write infrastructure as code using Terraform/Azure ARM Expertise in Terraform, Ansible and CICD automation. Able to use a CI/CD pipelines to deploy applications on Azure. We use GitHub and GitHub actions for CI/CD. Previous experience with the serverless approaches using Azure Functions is a plus. Experience in Linux/Unix administration. Understanding of the enterprise management processes - OS backup, patching, vulnerability scanning, compliance and how to achieve that in Azure/AWS. Perks and Benefits: Excellent Salary structure & Performance based interim hikes. Corporate Group Medical Health Insurance for Employees. Employee friendly Corporate Work culture.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Job Role: Senior DevOps Engineer Location: Hyderabad Job Description Sr. DevOps developer you will define designs, provide technical enablement for application components or subsystems for research applications. Your major focus will be on writing code in python or similar and enable integration with various systems. Responsibilities: 8-13 years of experience in (L3 Skills) (AWS, Python, Groovy, Jenkins). Experience working on AWS Cloud platform. Hands-on experience with infrastructure as code tools like Terraform/CloudFormation. Design, test and implement CI/CD including automation using bitbucket/GitHub, Jenkins. Strong programming skills on Python or Groovy or similar Experience working with different AWS services like Ec2, EBS, RDS, IAM, VPC, Lambda, S3, EKS, etc. Experience in building, managing and deployment of Docker images on EKS. Experience in administering both Unix/Linux and Windows operating systems. Prior experience on monitoring and alerting systems like Prometheus/Alert Manager/Grafana Should demonstrate strong Troubleshooting skills. Good to have: Experience with configuration management tools (E.g., Ansible, Chef) Understanding of Monitoring tools (New Relic, PagerDuty, Splunk, CloudWatch etc.) Strong Communication and documentation skills Ability to learn and apply new technologies through self-Learning. Preferred Certifications: AWS Solution Architect Associate or Up / AWS DevOps Associate or Up Benefits: We strongly believe in a competitive salary and benefits package for our employees. Along with the opportunity to work on cutting-edge technologies in the Biotechnology Industry, Clovertex also reimburse AWS certifications at various levels. Clovertex understands the importance of Work Life balance and provides Hybrid work model. Health insurance and benefits for the employees and dependents. Additional Information: Clovertex is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a positive and inclusive work environment for all employees.

Job Title: Product Support Associate Grade Level: 07 About the Team: S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space. Role Overview: In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact. What s in it for you: As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients. Key Responsibilities: Develop in-depth expertise in iLEVEL and QVal products. Deliver exceptional client service by providing timely and effective solutions to client queries related to application support. Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions. Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively. Maintain comprehensive records of client communications within the internal CRM system. Collaborate regularly with senior managers and work closely with teams across various business functions and regions. Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage. Qualifications & Skills: Strong aptitude for learning new technologies and financial products. Quick learner who can apply new knowledge seamlessly while managing existing responsibilities. 1 to 3 years of experience in a client-facing role is advantageous. Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA). Excellent written and verbal communication skills. Strong analytical skills with the ability to handle complex issues comfortably. Knowledge of REST APIs is a plus. Proficiency in Excel and a solid understanding of financial markets and securities. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction. Qualification : Bachelors degree along with a Masters degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).

Role: Associate Director, S1 Risk & Compliance Grade Level (Internal): 12 Business Division: S&P Global Sustainable1 About the Team: The Sustainable1 Business Risk & Compliance team partners closely with Sustainable1 s global business units and legal teams to identify, monitor, and manage business risks, potential conflicts of interest, and regulatory obligations. The team plays a vital role in ensuring Sustainable1 operates with integrity, complies with relevant policies, and proactively addresses emerging risks. Responsibilities & Impact: As an Associate Director within the Business Risk & Compliance team, you will help shape and enhance Sustainable1 s Compliance program by driving critical initiatives and processes across the business. Your responsibilities will include: Key Responsibilities: Develop and maintain relevant Compliance policies and guidelines to align with regulatory expectations and industry best practices. Oversee and manage day-to-day compliance activities, ensuring adherence to internal policies and preparedness for upcoming regulations. Deliver targeted education and training to Sustainable1 employees on policies, procedures, and regulatory developments. Identify and assess potential risks to Sustainable1 s business and work with stakeholders to determine and implement mitigating actions. Monitor, track, and report on policy violations and provide regular compliance reporting to senior leadership, including the Global Head of Business Risk & Compliance. Lead and participate in compliance investigations, maintaining confidentiality and diligence throughout the process. Support Risk & Compliance Operations tasks and projects as needed. Collaborate with global counterparts to ensure consistency and best practice sharing across Sustainable1 s risk and compliance functions. Partner with Legal, Government Affairs, and Public Policy teams to support regulatory engagements and policy discussions. Continuously evaluate and improve Compliance processes and workflows to enhance efficiency and effectiveness. Additional Responsibilities: Stay up to date on regulatory developments, particularly those related to ESG and sustainability. Actively participate in relevant Risk & Compliance Committees. Collaborate with Divisional and Enterprise Compliance teams to support broader compliance initiatives as required. The Impact: This role plays a pivotal part in embedding a strong compliance culture within Sustainable1, supporting the business in managing risks effectively while meeting its regulatory obligations. Through education, monitoring, and active risk management, you will help strengthen Sustainable1 s governance framework and contribute to the division s long-term success. This position reports directly to the Global Head of Business Risk & Compliance, Sustainable1. What We re Looking For: Experience: Minimum 5+ years of Compliance experience, preferably within financial services, data & analytics, or a sustainability-related business. Education: Bachelor s degree required. ESG/Sustainability domain expertise would be a significant advantage. Key Competencies: Strong understanding of compliance processes, risk management, and regulatory frameworks. High ethical standards and unwavering integrity, with the ability to stand firm on critical compliance matters. Excellent interpersonal and collaboration skills, fostering partnerships across teams and regions. Analytical mindset with problem-solving abilities and a focus on operational efficiency. Clear and concise communication skills, with experience in delivering effective compliance training across organizational levels. Strong organizational skills, with the ability to manage multiple priorities under pressure. Global mindset ability to work effectively with diverse teams across multiple jurisdictions. Technical Skills: Proficiency in Microsoft Excel, Word, PowerPoint. Familiarity with Smartsheet is preferred. About Sustainable1: S&P Global Sustainable1 is S&P Global s centralized source for sustainability intelligence, delivering comprehensive sustainability data, products, and insights across global markets. Sustainable1 helps clients assess risks, uncover opportunities, and shape long-term sustainable growth strategies. With expertise spanning climate risk, energy transition, sustainable finance, and more, we provide the Essential Intelligence that empowers companies, governments, and institutions to act with confidence in a rapidly evolving sustainability landscape. Qualification : Bachelors degree required.

Job Title: Service Associate - Recruitment Introduction At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. To lead in this new era of technology and solve some of the world s most challenging problems. Your Role and Responsibilities As a Service Associate - Recruitment, you are responsible for working with partners and providing customer satisfaction with RPO services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities: Engage stakeholders to define, build, and document hiring forecasts. Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements. Work within pre-defined recruitment processes while assessing that process to identify, recommend areas for improvement, and build standard methodologies. Provide new methods and approaches for sourcing candidates and generating new leads. Meet weekly, monthly, and quarterly production goals. Collaborate with the business head to establish weekly, quarterly, and yearly Global Delivery Center goals. Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met. Utilize Applicant Tracking System (ATS) to perform candidate screening and other tasks. Ensure detailed screening and selection criteria to identify top talent and assess the strength of the talent pool. Participate in client meetings with the Operations Director and Client Relationship Director to enhance customer satisfaction. Update candidate status regularly on the ATS. Perform other miscellaneous duties as required by management. Required Technical and Professional Expertise Minimum 1 year of experience in recruitment best practices (preferably in ITES / BPO / FA). Experience in building rapport and collaborating with Hiring Managers through the entire recruitment process. Expertise in sourcing through social media channels and other innovative sourcing methods. Demonstrable experience in partner management and the ability to hold difficult conversations with stakeholders. Deep domain knowledge, understanding of business strategy, and ability to drive innovation. Preferred Technical and Professional Expertise Experience in direct sourcing and recruitment in a corporate or consultancy (RPO setup preferred). Equipped with a consultative approach, passionate about recruiting, and able to move beyond transactional processes. Proficiency in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is an advantage. Ambitious individual who can work independently towards agreed targets/goals. Proven ability to manage change, adapt to new processes, and meet tight deadlines. Strong interpersonal skills and a team-oriented mindset. Commitment to continuous learning by attending educational workshops and reviewing industry publications. Be part of a global organization that is shaping the future of technology. Enjoy excellent career growth opportunities and professional development. Work in a collaborative and innovative environment. Contribute to solving some of the world s most complex challenges.

What you will do Let s do this. Let s change the world. In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives. Roles & Responsibilities: Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications. Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements. Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices. Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required. Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards. Testing and Quality Assurance: Create and execute test plans to ensure system functionality. AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation. Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions. Functional Skills: Must-Have Skills (Not more than 3 to 4): Experience as a Salesforce Business Analyst or in a similar role. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud. Experience with MS Office tools including Excel/Word/PowerPoint What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR Bachelor s degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience Preferred Qualifications: Good-to-Have Skills: Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT) Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools. Exceptional analytical, problem-solving, and communication skills. Experience with collaboration tools like MS Teams/QUIP/Confluence Professional Certifications Salesforce Administrator (mandatory) Salesforce Business Analyst (mandatory) Salesforce AI Associate (mandatory) SAFe Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Summary Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. As a Windows Client Engineer, you will be responsible for ensuring the smooth operation, security, and performance optimization of our Windows client infrastructure. The ideal candidate will have a deep understanding of Windows operating systems and extensive experience in managing and troubleshooting Windows client systems in a corporate environment. About the Role Responsibilities for this role include, but are not limited to: • Install, configure, and maintain Windows operating systems (Windows 10, Windows 11) across the organization's client devices. • Monitor and manage client systems using centralized management tools such as Tachyon, Intune. • Identify and troubleshoot hardware and software issues, working closely with users to resolve technical problems. • Implement and maintain security measures, including antivirus, firewall, and encryption protocols. • Collaborate with cross-functional teams to implement new software or hardware solutions, ensuring compatibility with Windows client systems. • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. • Assist in evaluating new technologies and make recommendations for system improvements. • Provide end-user training and support to ensure understanding and effective usage of Windows client systems. Commitment to Diversity & Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. What you’ll bring to the role: • Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills. • Proven work experience as a Windows Client Engineer or in a similar role. In-depth knowledge of Windows operating systems & Modern provisioning (Autopilot) • Strong understanding of Active Directory, Group Policy, and system security principles. Experience with centralized management tools such as Microsoft Intune and SCCM. • Proficiency in scripting languages (PowerShell or similar) for automation purposes. Knowledge of network protocols, TCP/IP, DNS, and DHCP. • Ability to work independently and collaboratively in a team environment Industry certifications, such as Microsoft Certifications (MCSA, MCSE), are a plus. Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Qualification : Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). Excellent problem-solving and communication skills.

Summary-Focused management of security operations and or technology governance and external / internal interfaces in accordance with service operations and management processesAbout the RoleMajor accountabilities: • Experience in SOX compliance guidelines and interpretations and fully familiar with PCAOB requirements for IAM team. Identify key controls and develop work programs for testing of these key controls. • Perform and documents SOX walkthroughs and testing in accordance with the Company’s frameworks • Assist with the maintenance of consistency and quality in SOX compliance work across the IAM. • Oversees identity governance and access services offered to customers inside and outside of Novartis global IT Infrastructure.• Oversees processes and resources delivering identity governance and access services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution.• Knowledge of prior experience working with or within the business on risk/controls, audit/compliance or business/product teams • Manage and run effective governance forums including the IAM control forum in line with IAM and CSO governance framework ensuring effective oversight of the embedment of standard and oversight of the control environment. • Monitoring of the control health via Key Risk and Control indicators • Experience with regulatory frameworks, such as SOX, GxP, or similar.• Performs service reviews, qualifications and self assessments to e.g. ensure conformance with service-, quality-, audit, compliance, security and SOX requirements and industry best practices (Inhouse Operations, Third Party Suppliers and external Service Providers).• Assists with the planning, (with Architecture, and Governance) to establish the overall IAM controls and inline the services delivery roadmaps.• Ability to get involved with engineering and/or development activities to ensure it is within the IAM Standards and framework, if not then gap analysis on the right fitment of the products. Work Experience: • University working and thinking level, degree in computer science or comparable education / experience with10 (or more) years of IT experience • Solid understanding of Identity and Access Management concepts. • Minimum 10 years of relevant IAM Security governance experience • Good understanding of IAM (SSO, IGA , PKI ) domains. • Currently working on the IAM Governance or audits of the IAM internal and external audit experience • Expertise in User Lifecycle Management, Access Certifications, Access Request, Workflow, and Delegated Administration. • 5+ years experience with SOX controls and enterprise governance, enterprise compliance, SSO authentication and authorization with Microsoft Azure, Cyberark • Basic/Overview Operations experience with Oracle Access Manager (OAM), Oracle Unified Directory (OUD) and Oracle Identity Manager (OIM). Developer/coding experience in Oracle Identity manager will be preferred. Onboarding of applications on OAM, OUD and OIM IAM tools. • Other knowledge like Active Directory, Azure MFA or Cyberark is added advantage.Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-cultureYou’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Qualification : University working and thinking level, degree in computer science or comparable education / experience with10 (or more) years of IT experience

Job Summary SAP BTP (Business Technology Platform) Developer will focus on SAP S/4HANA Private and Public cloud and other SAP surround systems (Fieldglass, Concur, Ariba, Success Factors). As a key member of our SAP practice, you will play a pivotal role in shaping our clients digital transformation journey. Your expertise in SAP BTP will drive successful implementations, enhance business processes, and deliver value to our clients. In your role you will support to analyse business requirements, and design and implement SAP BTP solutions. Qualifications Good technical skills and experience writing commercial-grade applications on SAP BTP are required Understand Micro-service Architecture, SAP Cloud Foundry features & capabilities Experience on Hana Cloud HDI Containers with SQL Script, PL/SQL, Stored Procedures, Designing tables, calculation views Core Data Services (CDS) with Strong Cloud Application Programing model(CAPM), OData & JavaScript Experience Knowledge of BTP Services Identity Services, XSUAA Hands-on experience with SAP Business Application Studio (BAS), GIT, and DevOps 4 - 6 years of experience in designing and developing SAP application At least 3+ years in BTP apps development Experience working with DevOps: Understanding of DevOps principles, including Continuous Integration/Continuous Delivery (CI/CD) processes, experience deploying and maintaining applications using Github The ideal candidate will have extensive expertise in HANA Data Modeling API ABAP OOPS ABAP Development for SAP HANA and FIORI APPS This role requires a deep understanding of technical and domain skills to drive innovative solutions and enhance our business processes Possess extensive experience in HANA Data Modeling API ABAP OOPS ABAP Development for SAP HANA and FIORI APPS Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams Responsibilities Design, develop, and deploy cloud-based applications on the SAP BTP platform using SAP Cloud Platform tools and technologies such as, JavaScript, and Java, including multitenant aware apps Collaborate with cross-functional teams to define requirements and create technical specifications for new applications and enhancements Integrate SAP BTP applications with various SAP and non-SAP systems using integration technologies such as OData, REST, and SOAP Develop and maintain SAP BTP extensions and add-ons for existing SAP solutions such as S/4HANA Ensure adherence to best practices and standards in SAP BTP development, including following the SAP Fiori Design Guidelines Implement application security using SAP BTP services like SAP Cloud Identity, Single Sign-On, and OAuth 2.0 Perform unit testing, integration testing, and performance testing to ensure the quality of developed applications Troubleshoot and resolve technical issues related to application development, deployment, and operation Provide technical documentation for developed applications, including design documents, user guides, and troubleshooting guides Stay updated with the latest developments in SAP BTP and provide recommendations on new technologies and tools for continuous improvement Analyze and resolve significant, sophisticated, high-impact production problems, assessing alternatives as appropriate and implementing solutions Ability to review the work of contractors and come up with standard methodologies Balance multiple tasks and be flexible in switching between different tasks Work with multi-regional teams across different time zones. Preferred: SAP BTP certification in any of the Integration and cloud development. (SAP Certified Associate - Backend Developer - SAP Cloud Application Programming Model, SAP Certified Associate - Integration Developer, SAP Certified Associate - Back-End Developer - ABAP Cloud Qualification : 4 - 6 years of experience in designing and developing SAP application

Job Summary: This position will provide both project management leadership and technical engineering support for the successful implementation of equipment and system projects. The Project Manager will drive organizational objectives through effective coordination and leadership of the site team, ensuring the successful completion of projects while managing human, financial, and physical resources in alignment with departmental and company goals. The role requires a strong focus on policy and strategy execution, along with the stewardship of resources and internal controls. The Project Manager will lead the execution of processes, projects, and tactical objectives within the Through Life Support function. Key Responsibilities: 1. Client and Stakeholder Engagement: Interface regularly with internal and external clients to provide project status updates, including timelines, budgets, and deliverables. Build and maintain strong relationships with customers and business partners to foster collaboration and meet customer objectives. 2. Project Management: Lead and manage the planning, coordination, and execution of site activities and associated resources to meet project deadlines and goals. Oversee the development and documentation of applicable standard operating procedures (SOPs) and safety processes. 3. Operations and Resource Management: Manage the scheduling and operations of site activities to ensure alignment with project timelines and budget constraints. Ensure efficient use of resources, including financial, human, and physical assets, in compliance with departmental and company-wide objectives. 4. Opportunity Development: Support the identification and development of new opportunities aimed at increasing operational income (OI) and expanding business ventures. 5. Safety and Operational Processes: Organize and manage system installations and maintenance to ensure adherence to safety regulations and the creation of effective operational processes. 6. Team Leadership and Mentorship: Manage and mentor subordinate supervisors and professionals, fostering a collaborative environment that encourages growth and adherence to internal controls. Provide guidance and leadership to team members to ensure the successful execution of projects and strategies. Knowledge, Skills, and Abilities: Minimum of 5 years of experience in field service management or project management. Strong technical knowledge of electromechanical equipment. Proven ability to interact and develop relationships with customers and business partners. Excellent verbal and written communication skills. Proficiency with MS Office tools, particularly Word and Excel. Strong teamwork mentality, with the ability to motivate and collaborate with diverse teams. Experience in managing internal and external clients effectively. Skilled in organizing and managing system installations and maintenance to ensure safety and operational efficiency. Proficient in the application of project management principles and techniques. Ability to manage multiple projects simultaneously while mentoring subordinates. Skilled negotiator, with the ability to influence others and build consensus to achieve customer objectives. This position provides a dynamic leadership opportunity to manage key projects, ensure operational success, and drive growth through effective teamwork and strategic execution. Qualification : Bachelor of Technology (BTech)

About the Role: The Associate Director will play a pivotal role in driving operational efficiency and enhancing service delivery across key verticals within the Production function. This position requires a combination of strategic foresight, strong leadership, and operational expertise to ensure exceptional client satisfaction while optimizing processes. Success in this role involves managing and mentoring teams, driving continuous improvement, and aligning operations with broader client and business objectives. What You Stand to Gain: Strategic Influence: Play an essential part in shaping the operational landscape, influencing key decisions and driving the success of the organization. Leadership Development: Opportunity to lead a high-performing team, fostering a collaborative and innovative environment. Continuous Growth: Exposure to operational strategies in a complex, dynamic industry, with potential for personal and professional development. Key Responsibilities: Team Leadership: Lead and inspire a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement. Strategic Planning: Develop and implement operational strategies that align with client and business goals to drive success. Process Optimization: Collaborate with key stakeholders to streamline operational processes, enhancing efficiency, productivity, and service delivery quality. Resource Management: Ensure effective resource allocation to meet KPIs and deliverables, ensuring the resolution of chargebacks and meeting client expectations. Cross-Functional Collaboration: Work closely with technology, finance, service delivery managers, and support teams to facilitate seamless service delivery and operational success. Risk Management: Identify operational risks and implement risk management practices, developing contingency plans to mitigate risks effectively. Performance Monitoring: Establish metrics, dashboards, and reports to monitor and improve operational performance, driving continuous enhancements. Continuous Improvement: Foster a culture of innovation and continuous improvement, encouraging the team to find creative solutions to operational challenges. Quality Assurance: Enforce best practices in quality assurance to ensure the team s outputs meet high standards. Technical Expertise: Utilize tools such as SQL and data analysis techniques to plan and manage the operations efficiently. Reporting & Accountability: Conduct regular progress reviews, providing data-driven insights for gap analysis in projects and overall delivery. Client SLA Management: Develop and manage SLA reports to measure progress and ensure performance metrics are met. SOP & SOW Maintenance: Maintain and update Standard Operating Procedures (SOPs) and Statements of Work (SOWs), ensuring alignment with operational goals and objectives. What We re Looking For: Experience: 12+ years of experience in senior operational management roles, with a preference for experience within the private equity or data industries. Education: Master s degree in Finance, Business Management, or a related field. Track Record: Proven success in optimizing operational functions to meet business objectives, with experience in leadership and resource optimization. Leadership & People Management: Strong leadership skills with the ability to motivate teams and deliver operational excellence. Strategic Planning & Problem Solving: Ability to craft effective operational strategies and solve complex problems with innovative solutions. Client Relationship Management: Experience in managing client SLAs and aligning operations with client expectations. Industry Knowledge: In-depth understanding of private equity, workflows for limited partners and general partners, and industry trends. Flexibility: Ability to adapt to a multi-shift operation with work schedule flexibility based on business needs. Technical Skills: Strong quantitative and analytical experience with proficiency in SQL and data analysis tools. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we provide unparalleled insights and data solutions that empower customers to make informed decisions with confidence. As a division of S&P Global, we lead the way in delivering cutting-edge data and technology solutions, helping businesses navigate the complexities of the global markets. Our experts are dedicated to delivering accurate, deep insights that drive business success and foster growth. Qualification : Masters degree in Finance, Business Management, or a related field.