Service Delivery OPS Associate Manager Jobs in Bengaluru

Position: Java Associate Software Engineer Job Type: Full-Time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, we aim to be the global leader in optimizing the performance of software engineers across all industries. Our industry-leading objective metrics in software development help large organizations build better software, faster, and at lower costs using innovative technology. With a global presence spanning four countries London (HQ), Mexico, India, and the USA we ve seen consistent growth year over year, with no external investment. Our 115+ employees represent over 34 nationalities and speak more than 25 languages, contributing to a diverse and inclusive work environment. We foster an open-minded culture, empowering our employees to craft their own success stories in a high-performance setting. Job Description: We are seeking a Java Associate Software Engineer to join our dynamic engineering team in Bengaluru. This high-impact role offers the opportunity to work as an individual contributor, taking full ownership of features from inception to delivery. You will collaborate closely with stakeholders and product managers, applying your technical skills to create real-world solutions that make a difference for our users. If you're passionate about building quality applications, optimizing performance, and working in a collaborative team environment, we d love to have you onboard! Key Responsibilities: Development & Maintenance: Design, implement, test, and maintain high-quality Java-based application software. Architecture & Design: Participate in software and architectural development activities, ensuring scalable and robust solutions. Debugging & Support: Identify and resolve application issues, and provide timely support for client queries. Task Management: Provide accurate task estimates, clearly communicate progress, and identify risks or blockers. Performance Optimization: Perform performance tuning of application code to ensure efficiency and scalability across different service levels. Customer Interaction: Collaborate with clients to address and resolve any issues or concerns reported by users. Qualifications: Essential: Education: Bachelor s degree in Computer Science or a related field. Experience: 2+ years of hands-on experience in Java development. Technical Skills: Strong understanding of Java concurrency and concurrency patterns. Experience with Spring and Hibernate/ORM frameworks. Experience building RESTful web services. Solid understanding of SQL concepts and database interactions. Desired (but not required): Familiarity with Jira, Git for version control. Experience with TestNG or JUnit for unit testing. Knowledge of web application servers and database performance optimizations (e.g., partitioning, column indexing). Understanding of design patterns and their application in software development. At BlueOptima, you will not just be writing code you ll be contributing to the future of software engineering performance. You ll have the opportunity to take on true feature ownership, collaborate with talented engineers, and drive significant changes from start to finish. With an emphasis on learning and growth, you ll constantly improve your skills in a fast-paced, supportive environment. Qualification : Bachelors degree in Computer Science or a related field

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Job Title: Associate ML Ops Location: Bangalore Department: Data Science Employment Type: Full-time Experience: 1 2 years Job Overview We are seeking a motivated and detail-oriented Associate ML Ops to join our Data Science team. In this role, you will be responsible for supporting the deployment, monitoring, and scaling of machine learning models in production environments. You ll collaborate closely with data scientists and engineers to build robust MLOps pipelines and ensure model reliability, scalability, and performance. If you are passionate about bringing machine learning models to life and have hands-on experience in productionizing ML systems, we d love to hear from you. Key Responsibilities Deploy and maintain machine learning models in production environments using best-in-class tools like Databricks and MLflow. Collaborate with data scientists to translate experimental models into scalable, production-ready systems. Monitor model performance, accuracy, and overall health through automated tools and custom strategies. Build and maintain RESTful APIs using Python frameworks such as Flask or Django to serve ML models. Write efficient and optimized SQL and NoSQL queries for data extraction and transformation. Apply software engineering best practices, including version control, testing, and documentation, to MLOps workflows. Work with Python libraries like Pandas, PySpark, scikit-learn, SQLAlchemy, and Requests. Troubleshoot issues related to model deployment, API performance, or data integration pipelines. Minimum Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field. 1 2 years of hands-on experience in solving analytical or machine learning problems in production settings. Must-Have Technical Skills Hands-on experience with Databricks and MLflow Proven expertise in deploying ML models in real-world applications Strong understanding of data structures, algorithms, OOP, and software engineering principles Experience building and maintaining REST APIs using Python Proficiency in SQL and NoSQL Excellent Python programming and debugging skills Familiarity with core Python libraries used in ML and data processing: Pandas, scikit-learn, PySpark, SQLAlchemy, etc. Nice-to-Have Skills Exposure to Kafka for streaming and batch data processing Familiarity with Git and CI/CD pipelines Experience with Python multiprocessing or worker/queue systems Understanding of event-driven or asynchronous programming models This is an exciting opportunity to work at the intersection of data science and engineering. You ll play a key role in productionizing cutting-edge models and ensuring they deliver real business impact. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Econometrics, Operations Research, or a related technical field

Senior Associate Infrastructure L1 (AWS) Location: Bengaluru, India Department: Infrastructure & Cloud Engineering Employment Type: Full-Time About the Role As a Senior Associate Infrastructure L1 (AWS), you will design, implement, and manage secure, scalable, and highly available cloud infrastructure for enterprise digital transformation initiatives. You ll collaborate with cross-functional teams to automate deployments, enable DevOps best practices, and ensure robust observability across systems. Your goal is to reduce time-to-market and optimize performance, cost, and compliance. Key Responsibilities Architect and build immutable infrastructure on AWS and/or other cloud platforms. Implement and maintain infrastructure as code using Terraform, CloudFormation, or similar. Manage containerized environments using Kubernetes (EKS/GKE), ECS, Docker, and Helm. Implement service mesh (e.g., Istio) for advanced traffic management, monitoring, and security. Develop and manage CI/CD pipelines using Jenkins, GitLab, CircleCI, or similar. Automate build/deployment processes using Groovy, Go, Python, Shell, or PowerShell. Integrate DevSecOps and security scanning into the software delivery lifecycle. Configure and maintain monitoring, logging, and observability using: Monitoring: Prometheus, Grafana, Datadog, New Relic Logging: ELK Stack, Fluentd, Splunk Observability: OpenTelemetry, Jaeger, Kiali, CloudTrail, Dynatrace Troubleshoot infrastructure, performance, and deployment issues. Collaborate with application teams and stakeholders to ensure high performance and availability of deployed services. Required Skills & Qualifications 4 to 12 years of experience in Cloud Infrastructure & DevOps roles. Bachelor's or Master s degree in Engineering, Computer Science, or related field. Hands-on experience with AWS (EC2, VPC, IAM, Lambda, RDS, CloudWatch, etc.) Solid experience in container orchestration using Kubernetes (EKS/GKE) and infrastructure management. Expert in IaC tools like Terraform (preferred), ARM templates, Pulumi, etc. Proficiency in CI/CD pipeline automation and scripting. Familiarity with cloud-native security practices and vulnerability scanning tools. Experience with DNS, Load Balancers, and high-volume application infrastructure setup. Hands-on experience with artifact repositories like Nexus or Artifactory. Preferred Certifications (Nice to Have) Associate-level certifications in AWS, Azure, or GCP HashiCorp Certified Terraform Associate Benefits Gender-neutral workplace policies 18 paid holidays per year Generous parental leave and new parent transition support Flexible work arrangements Comprehensive Employee Assistance Program (mental & physical wellness) About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations evolve into their future state through technology, data, consulting, and customer-first experiences. With over 20,000 employees across 53 offices, we combine deep domain knowledge with a start-up mindset and agile methods to solve complex business challenges.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Senior Technical Project Manager Location: Bangalore Experience: 12 15 Years Company: Mphasis Job Summary The Technical Application Delivery Manager is responsible for overseeing the comprehensive delivery of software applications, ensuring alignment with business needs, technical requirements, and best practices. This role requires a combination of technical expertise, project management skills, stakeholder engagement, and leadership abilities to successfully drive application development and deployment across multiple teams. The candidate will collaborate closely with development teams, business analysts, infrastructure engineers, and stakeholders to ensure timely and high-quality delivery of software solutions. Years of Experience Needed 8+ years of experience in IT/application delivery At least 3-5 years in a leadership role Technical Skills Software Development Lifecycle (SDLC): Expertise in Agile, Scrum, and DevOps practices Cloud Technologies: Proficiency in AWS, Azure, or Google Cloud Platform (GCP) DevOps & CI/CD: Knowledge of Jenkins, GitHub Actions, Azure DevOps, Kubernetes, Docker, Terraform Application Architecture: Expertise in microservices, APIs, event-driven architecture, containerization Programming & Scripting: Familiarity with Java, .NET, Python, JavaScript, or other modern languages Database & Data Management: Understanding of SQL/NoSQL databases, data governance, and analytics CRM: Familiarity with Salesforce Project & Delivery Management Skills Experience in Agile project management, Jira, and Agile frameworks (Scrum, SAFe, Kanban) Expertise in budgeting, cost estimation, and financial planning for application development projects Stakeholder communication and executive reporting skills Vendor management and contract negotiation experience Soft Skills Leadership & Team Management: Ability to mentor teams and foster a culture of accountability and innovation Problem-Solving: Strong analytical skills for troubleshooting technical and process-related issues Collaboration: Excellent ability to work across cross-functional teams, including business and IT Decision-Making: Data-driven approach to prioritization and resource allocation Customer-Centric Mindset: Ensuring that applications align with business and user needs Key Responsibilities (KRA Key Result Areas) Project & Application Delivery Management Lead the planning, execution, and delivery of software applications, ensuring adherence to scope, budget, and timeline Define and manage application delivery roadmaps, aligning with business objectives and IT strategy Oversee software development lifecycle (SDLC) processes, including Agile, DevOps, and CI/CD pipelines Ensure effective risk management and mitigation strategies in application development projects Monitor project performance and take corrective actions to resolve issues proactively Stakeholder & Vendor Management Collaborate with business stakeholders to understand application requirements and translate them into technical solutions Serve as the primary contact point between IT teams, business units, and third-party vendors Manage vendor relationships, ensuring SLAs, contracts, and performance standards are met Communicate progress, challenges, and risks to senior management and stakeholders Technical Leadership & Architecture Oversight Work with architects and development teams to ensure scalable, secure, and high-performing application architectures Promote best practices in software engineering, security, and cloud adoption Provide technical guidance on integration, APIs, microservices, and data management Advocate for automation, DevOps, and cloud-native application development Team Management & Agile Coaching Lead and mentor development, QA, and DevOps teams to enhance technical proficiency and delivery efficiency Foster Agile and DevOps methodologies, ensuring collaboration and continuous improvement Conduct performance reviews and cultivate a culture of learning and innovation within the team Security, Compliance & Risk Management Ensure applications comply with cybersecurity policies, data protection regulations, and industry standards Collaborate with security teams to integrate security best practices into the SDLC Manage incident response plans for application-related issues and security breaches Continuous Improvement & Innovation Identify opportunities for process improvements, automation, and optimization in application delivery Stay updated with emerging technologies, frameworks, and trends in application development Drive digital transformation initiatives, including cloud migration and modernization Experience & Qualifications Educational Background: Bachelor s or Master s Degree in Computer Science, Information Technology, Engineering, or a related field Professional Experience: 8+ years of experience in IT/application delivery, with at least 3-5 years in a leadership role Proven experience in managing large-scale enterprise application development and deployment Strong background in cloud platforms (AWS, Azure, GCP) and DevOps methodologies Experience working in regulated industries (finance, healthcare, telecom) is advantageous Certifications Needed Project Management: PMP, PRINCE2, CSM (Certified Scrum Master), SAFe Agile Certification Cloud & DevOps: AWS/Azure/GCP Solutions Architect, Kubernetes, Terraform About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach, leveraging the exponential power of cloud and cognitive technologies. The company s Service Transformation helps enterprises modernize legacy environments, ensuring they stay ahead in a changing world. Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regar...

Introduction As a Customer Success Manager (CSM) for the IBM Apptio line of products, you will be responsible for ensuring customers have a successful experience using the products, providing ongoing support, monitoring their usage, and identifying opportunities for upselling or cross-selling. You will serve as the primary point of contact for a portfolio of customers, addressing any issues or questions they have and ensuring their overall satisfaction with the product. Your Role and Responsibilities Cloud Savings Program Management: Plan, execute, and track new and existing customer Cloud Savings Programs across AWS and/or Azure. Discount Management: Lead discussions and manage customer commitment-based discounts across all savings instruments. Customer Business Analysis: Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to create insightful reporting, dashboards, and savings programs. Operational Reviews: Perform analysis and present regular operational reviews to both customers and Apptio leadership. Collaborate with Global Teams: Work with an internal global team to grow a strategically important part of the Apptio business. Cross-Product Insights: Partner with other Apptio domain experts to combine the full suite of Apptio products, generating insights across a customer s total IT spend. Voice of the Customer: Be the voice of the customer, advocating for their requirements with Product and Engineering teams. Customer Relationship Management: Build and nurture strong relationships with customers, ensuring ongoing success and satisfaction. Required Education Bachelor's Degree Required Technical and Professional Expertise 5+ years of industry experience in relevant fields. Good understanding of Kubernetes and hold CKA Certification. Hands-on experience with a cloud vendor (AWS, Azure, or GCP), with certifications like AWS Practitioner or Azure AZ900. Proven ability to plan, execute, and track customer Cloud Savings Programs across CSPs. Deep knowledge of rate optimization at AWS (e.g., Savings Plans, Reserved Instances). Track record of increasing FinOps maturity within customer environments. Demonstrated ability to break down complex problems into sub-tasks and track outcomes effectively. Experience in customer-facing roles such as consulting, customer success, or equivalent. Proven ability to lead discussions and manage customer s commitment-based discounts across various savings instruments. Skilled at analyzing customer business objectives and using the Apptio Cloudability / Kubecost platform to build reporting, dashboards, and savings programs. Excellent communication skills both verbal and written across technical and non-technical contexts. Preferred Technical and Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge). Strong relationship-building skills with both customers and co-workers. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations. About the Business Unit IBM Software integrates core business operations with intelligence, from machine learning to generative AI, helping organizations become more responsive, productive, and resilient. IBM Software aids clients in putting AI into action to create real value with trust, speed, and confidence. It is instrumental in fields such as digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to leverage data, as AI's value is directly tied to the quality of data. IBM s AI and data platform scales and accelerates the impact of AI with trusted data and provides leading capabilities to train, tune, and deploy AI across business. IBM s hybrid cloud platform offers one of the most comprehensive approaches to development, security, and operations across hybrid environments, providing a flexible foundation for leveraging data, wherever it resides, to integrate AI into business processes. If you are passionate about driving customer success and want to play a key role in helping organizations optimize their cloud savings and accelerate their digital transformation, join IBM Apptio and be part of our dynamic, innovative team. This job description outlines the essential responsibilities and qualifications for the Customer Success Manager (CSM) - Apptio Products role, offering an excellent opportunity for professionals interested in cloud savings, customer success, and strategic growth.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Customer Success Manager About the Role: Customer Success Management Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) Analyze data trends and client performance Build and Manage the operations team Provide input for product management and engineering teams Requirements Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. Experience in stakeholder and client management. Excellent communication, analytical and influencing skills. Ability to build and manage a team of associates Ability to work and succeed in a dynamic, quickly-changing environment. We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience Minimum of 10 years of relevant experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

At Jupiter, we understand that money is a subject that often triggers a rollercoaster of emotions. That s why our mission is to help people improve their relationship with money. Jupiter is a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, you ll find it all on Jupiter. We aim to help users cut through complex banking jargon, offer smart insights based on their spending, and introduce new-age features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a desire to create a customer-centric personal finance experience. After our launch in 2021, we saw explosive growth with over 100,000 users on the waitlist and crossing 1 million users in just 10 months. Today, we serve 2.7 million happy users. Our Insights feature automatically tracks your spending across accounts, providing valuable insights. Our Edge CSB Bank RuPay credit card is celebrated for its transparent design and rewarding experience. Additionally, our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. At Jupiter, we embrace cutting-edge technology and data analytics, working with a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We re now looking for passionate, like-minded individuals to join our crew. Who We re Looking For We re looking for Interns who will support the Corporate Sales team by assisting with new customer onboarding, account openings, and addressing KYC-related queries. If you re enthusiastic about learning and growing in the Pre-Sales/Sales Ops domain, we want you! Roles and Responsibilities Proficient communication in English and Hindi (additional regional language is a bonus). Basic knowledge of Excel functions. Engage in 100+ calls daily, managing both inbound and outbound communications. Qualify leads based on specific requirements. Respond professionally to incoming prospect queries via phone and email. Coordinate with the Corporate Sales team regarding new onboarding and KYC-related queries. Track and update daily reports on meetings scheduled, calls made, and call status. What Is Needed for This Role Ability to make 100+ calls daily. Efficient at qualifying leads and managing prospect queries. Knowledge of KYC processes and account opening procedures. Ability to work independently and take initiative. Prior experience in managing calls is a plus, but not a requirement. Strong interpersonal skills and a problem-solving attitude. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We enjoy tackling meaningful challenges and creating experiences that delight customers. Cultural Fit: We value those who can participate in healthy conflict and make decisions with confidence. Excellence: We consistently set higher standards and strive for continuous learning, growth, and improvement in a dynamic environment. Our Process We raise the bar with each hire and evaluate candidates based on their passion, ambition, and skills. Here's a brief overview of the hiring process: The Intro: Our recruitment team evaluates applications to find the best fit, based on skills and past work. Two-Way Street: An interview with the hiring manager to discuss your interest in the role and expectations. You ll also be asked questions, and assignments may be given. Culture Matters: This round is to ensure a good cultural fit both for you and for us. The Offer: If we find that you meet our expectations and align with our values, we ll extend an offer to join the team.

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Position: Technical Customer Service Associate - AWS Overview: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing. Key Responsibilities: Your primary responsibilities will include, but are not limited to: Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security. Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels. Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services. Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations. About the Team: At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams. Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies. Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being. Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives. Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement. Basic Qualifications: A Bachelor s degree in any field. Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components. Proficiency in written and spoken English, with advanced communication skills. Preferred Qualifications: At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment. Experience or familiarity with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domains, such as internet, networking, software, or systems. Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel). Qualification : Bachelors Degree in any field

Summary: The Data Practice Head will be responsible for defining, developing, and driving the data strategy for the organization. This includes overseeing data-related services, leading a team of data professionals, engaging with clients, and ensuring the successful delivery of high-quality data solutions. The role demands strategic vision, technical expertise, and strong leadership to position the company as a leader in data and analytics services. Key Responsibilities : Develop and implement the company s data practice strategy, focusing on big data, analytics, AI/ML, and data governance. Monitor industry trends and innovations to maintain competitive positioning in the data domain. Build and expand the service portfolio to address emerging client needs and market opportunities. Lead, mentor, and grow a team of data engineers, scientists, analysts, and other data professionals. Define competency development plans and ensure continuous skill enhancement within the team. Oversee workforce planning, recruitment, and resource allocation to meet project demands. Collaborate with sales and presales teams to design and present data solutions to prospective clients. Build strong client relationships by understanding their business challenges and delivering tailored data-driven solutions. Ensure the timely and successful delivery of projects, maintaining alignment with client expectations. Provide architectural guidance and technical oversight for large-scale data platforms and analytical solutions. Advocate for adopting advanced tools, frameworks, and methodologies in data engineering and analytics. Establish and enforce best practices for data quality, security, and compliance. Drive revenue growth by identifying new business opportunities and expanding existing client engagements. Establish strategic partnerships with technology vendors and data platform providers. Develop and enforce policies for data security, privacy, and compliance with regulatory standards (e.g., GDPR, HIPAA). Proactively manage risks associated with data management and analytics projects. Drive research and development in emerging data technologies and pilot innovative solutions. Represent the organization as a thought leader through whitepapers, conference participation, and industry forums. Bachelor s Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies Proven relevant experience as a delivery head or practice head building Data engineering capabilities and services Prior experience of playing a leadership role in Data transformation programs Experience working with a matrix organization of sales, delivery and marketing teams across the globe Proven business partnering and relationships skills Experience in working on proposals, presales activities and business development Results driven, digital native, with extensive experience in data technologies Resilient and resourceful, not afraid to roll up your sleeves when needed Thriving in a multicultural and multi-locations environment Excellent presentation skills to be able to accommodate conduct meetings with C-level clients Excellent leadership skills including influencing people, problem-solving skills, people management and visioning Build relationships with stakeholders within customers and build lasting relationships Requirements: Bachelor s Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies Proven relevant experience as a delivery head or practice head building Data engineering capabilities and services Prior experience of playing a leadership role in Data transformation programs Experience working with a matrix organization of sales, delivery and marketing teams across the globe Proven business partnering and relationships skills Experience in working on proposals, presales activities and business development Results driven, digital native, with extensive experience in data technologies Resilient and resourceful, not afraid to roll up your sleeves when needed Thriving in a multicultural and multi-locations environment Excellent presentation skills to be able to accommodate conduct meetings with C-level clients Excellent leadership skills including influencing people, problem-solving skills, people management and visioning Build relationships with stakeholders within customers and build lasting relationships Qualification : Bachelors Degree in engineering with 15+ years of experience in delivering data solutions using Agile Methodologies

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

Description AI Cloud Team @Salesforce is looking for talented Senior Manager like you to to lead an exceptional engineering team in transforming the customer service landscape. Salesforce AI Cloud team brings the revolutionary AI technology to Salesforce CRM business at scale. The platform and application teams ( like Einstein Bots) under AI Cloud is looking for a Sr Manager to lead an exceptional engineering team to build and enhance the chatbots, ML models and services. You will leverage your experience in the areas of ML/NLP to help develop and refine our AI strategy and products like Einstein Bots, scaling the AI and ML services and ML Ops deployment pipelines while ensuring our stringent data privacy, security, residency, and compliance goals. Our mission is to deliver rich and compelling conversational experiences through multiple channels, enabling users to resolve issues faster and enhancing brand engagement and satisfaction. We're not just about development; we're about end-to-end ownership, directly improving customer experiences through a fast user feedback cycle. You'll be part of an industry-leading enterprise solution that leverages AI to automate customer service requests through friendly conversational interfaces, directly impacting millions of users worldwide.If you're passionate about AI, customer service experience, and making a real impact, the AI Cloud team is the place for you. Join us on this exciting journey of innovation and transformation. What You ll Do: Collaborate with Salesforce AI Cloud leaders to co-create and refine the AI strategy and roadmap. Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer. Lead the design, development and maintenance of high-quality and highly available AI/ML models, services and ML Ops deployments, chatbot solutions etc. Partner with Product Managers and Technical Program Managers to closely track progress across multiple work-streams while delivering goals for varying stakeholders. Prioritize retaining and attracting top talent, continuously invest in the development of high-performing teams, and passionately champion the success of both the team and its individual members. Be the service owner and ensure that our services are reliable and consistently available. Collaborate with cross-functional teams to ensure that high availability is a priority in all stages of development and deployment. Promote a culture of open communication and support within the team ensuring all voices are heard and the team is fostering a collaborative environment. Drive continuous improvement initiatives by identifying inefficiencies and developing solutions to enhance quality, reduce costs, and improve timelines. Daily management of stand-ups as the Scrum Master for engineering teams. Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp Required Skills: A related technical degree required. 12+ years experience building, scaling and maintaining large scale, complex AI products and/or services in the B2B (or B2C) SaaS industry. This experience should include building and sustaining large-scale solutions that operate around the clock, 24/7. 5+ years of people management experience, with at least 3+ years in leading teams focused on AI/ML initiatives. Knowledge and understanding of SaaS, PaaS, IaaS industry with hands-on experience of public cloud offerings (AWS, GAE, Azure). Experience in SaaS incident management, handling customer escalations and proactively working with customer success teams. Knowledge of professional software engineering best practices including coding standards, code reviews, source code management, continuous integration, build processes, testing, and operations. Experience with agile development methodologies is a must, and ScrumMaster experience is highly preferred. Exceptional verbal and written communication skills, along with strong organizational and project management abilities, and the capacity to work effectively in a distributed team setting. Passionate about engineering productivity, service ownership and customer success. Ability to be nimble, proactive, comfortable working with minimal specifications. Preferred Skills: Strong knowledge of Salesforce product and platform features, capabilities, and best use of it. Experience with NLP techniques and tools for text analysis and processing. Experience with cutting-edge machine learning techniques such as reinforcement learning, GANs, and advanced neural network architectures. Expertise in generative AI technologies, including experience with models such as GPT, DALL-E, and other generative adversarial networks (GANs). A track record of publications in top-tier conferences or journals and/or patents in the field of machine learning or data science. Knowledge of best practices and regulations around data privacy and security, such as GDPR, HIPAA, or CCPA. Ability to work with multilingual data sets and develop models that can handle multiple languages. Qualification : A related technical degree required.

Role Overview: As a Service Delivery Ops Associate Manager in the Procure-to-Pay (P2P) function, specifically focused on Accounts Payable Processing, you will lead the end-to-end management of P2P portfolios and partner with various key areas within Finance. Your role will involve overseeing the accounts payable process, fostering innovation, and driving improvements within the P2P operation to achieve efficiency, cost savings, and process optimization. You will manage teams, mentor staff, and leverage technology to ensure streamlined financial operations, optimized supplier management, and enhanced vendor compliance. Key Responsibilities: Lead P2P Operations: Oversee all aspects of the Procure-to-Pay (P2P) portfolio, ensuring the timely and accurate processing of invoices, purchase orders, and payments. Lead activities related to Vendor Services, Costing, EDI, Vendor Audits, and Vendor Income. Supplier Management Strategy: Develop and implement strategies to improve end-to-end supplier management, enhancing supplier relationships and ensuring compliance with procurement terms. Innovation and Process Improvement: Foster a culture of innovation and continuous improvement within the team. Encourage cross-departmental collaboration to drive process optimization and experiment with new solutions to enhance efficiency. Financial Period Closure: Lead and ensure effective controls are in place for period-end closure within the Procure-to-Pay process, ensuring smooth financial reporting and accounting processes. Team Leadership and Mentorship: Offer guidance, mentorship, and support to the P2P team to achieve departmental goals and objectives. Develop your team s skill set and foster a positive and high-performance work environment. Vendor Compliance & Savings: Manage vendor compliance, capture discounts using preferred suppliers, confirm pricing and terms before payments are made, and minimize savings erosion. Technology Utilization & Data Analysis: Leverage technology and data analytics for business insights and to streamline operational processes. Use SAP FI Accounts Payable and other tools for invoice processing and reporting. Cross-functional Collaboration: Work closely with business partners and key stakeholders within Finance to continuously optimize and streamline Procure-to-Pay operations. Order & Financial Process Oversight: Oversee the entire procurement cycle, from requisitioning to purchasing, receiving, and accounting for goods and services. Ensure that the procurement and financial processes are effectively sequenced and integrated. Required Skills and Qualifications: Educational Qualifications: Bachelor s (BBA) or Master s (MCom) in Commerce or a related field. Experience: 10 to 14 years of experience in Procure to Pay, specifically in Accounts Payable Processing or related financial operations. Key Competencies: Strong knowledge of Accounts Payable processing, Invoice Processing, and Payment Processing operations. In-depth experience with SAP FI Accounts Payable and other financial systems. Proven ability to lead teams and manage medium-sized to small teams, influencing performance and driving results. Excellent analytical skills to analyze data and resolve moderately complex problems. Strong problem-solving abilities and a proactive approach to continuous improvement. Ability to adapt and be flexible in a fast-paced, dynamic work environment. Exceptional communication and collaboration skills to work with cross-functional teams and external partners. Core Responsibilities: Develop and execute process strategies for accounts payable and procurement operations. Take ownership of financial closures within the P2P cycle and ensure timely and accurate reporting. Maintain high vendor compliance and secure savings through optimal supplier management. Additional Information: Shift Requirements: This role may require working in rotational shifts, depending on business requirements. Location: This position is based at Accenture s office. Qualification : BBA/BCom/MCom