Service Design Jobs in Bengaluru

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

Associate Product Designer Job Type: Full-Time Category: Design Location: Bengaluru About Bright Bright is a consumer fintech startup on a mission to help Americans get out of debt and take control of their finances powered by data science, automation, and machine learning. Our mobile app offers a full suite of tools including credit-building, automated debt paydown, smart budgeting, financial planning, and loan refinancing. With over 300,000 users and 100,000+ reviews, Bright is one of the fastest-growing fintech apps in the U.S. Backed by top-tier investors like Sequoia, Falcon Edge, and Hummingbird, we ve raised over $90M in equity and debt funding and are poised to become one of the top 100 financial institutions in the U.S. Built in India for global markets, Bright combines deep domain expertise, world-class design, and cutting-edge technology to deliver life-changing financial outcomes. About the Role We re looking for a Product Designer with a passion for solving real user problems through smart, user-first design. You ll play a key role in shaping the user experience across Bright s core products working closely with product managers, engineers, and other designers to turn insights into innovative, intuitive, and impactful user journeys. You ll be part of a collaborative, fast-paced, high-growth environment where great design is central to product success. What You ll Do Conduct market, user, and competitor research to identify opportunities and user pain points. Translate research findings into actionable ideas, wireframes, and design solutions. Collaborate cross-functionally with senior designers, PMs, and engineers to deliver user-centric and business-aligned experiences. Use design tools like Figma to create high-quality wireframes, mockups, and prototypes. Build interactive prototypes to showcase user flows, product interactions, and animations. Apply usability testing and feedback loops to refine designs. Stay updated on design trends, tools, materials, and techniques relevant to mobile and web UX. Present and advocate for your design ideas with data-backed rationale. What You ll Bring 2 3 years of experience in UI/UX design for mobile apps, web applications, or software products. Strong design craft across interaction, visual, and service design. Proficiency in tools like Figma, Adobe Creative Suite, and prototyping platforms. Hands-on experience across the full design lifecycle: user research, wireframing, prototyping, visual design, and usability testing. A solid understanding of mobile and web design guidelines and best practices. A strong product mindset, with the ability to collaborate effectively with PMs and engineers. A portfolio showcasing creative problem-solving and user-centered design. Passion for working in a dynamic, fast-paced startup environment. What You ll Get Mentorship and training from experienced consumer product leaders. Hands-on experience building products from 0 to 1 in a high-impact, user-focused environment. Deep exposure to cutting-edge work in AI, financial technology, and global product design. The opportunity to build products that make a real difference in people s lives. The skills and foundation to one day become a product founder yourself. At Bright, design isn't just how it looks it's how it works for the user. If you're ready to craft intuitive, elegant, and impactful experiences that help people achieve financial freedom, we d love to meet you.

Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute

Position: Senior Architect Design & Build Location: Bangalore Experience: 6 12 Years (Preferably in Commercial Interior Fit-Out Projects Design & Build, IPCs, or General Contracting) Role Overview: We are looking for a highly experienced and creative Senior Architect to lead design initiatives in commercial interior fit-out projects. This role requires a strategic thinker who can translate client visions into functional, aesthetically appealing spaces, while ensuring technical accuracy and compliance with regulations. The ideal candidate will bring expertise in architectural planning, space management, and project execution in a fast-paced design and build environment. Key Responsibilities: Create building designs and detailed architectural drawings both manually and using CAD tools. Lead client meetings to understand spatial needs and design intent, and translate these into feasible design solutions. Prepare space planning layouts, client presentations, technical documentation, and product recommendations. Modify and refine designs throughout the project lifecycle to ensure compliance with structural and regulatory standards. Collaborate with internal teams and external professionals, including service engineers, construction managers, and quantity surveyors. Oversee design implementation and coordination across all project phases, from concept to completion. Apply for planning permissions and consult with legal and regulatory authorities as needed. Support business operations by participating in client interactions, presentations, and events. Assist in product selection, placement, and pricing based on design requirements and budget constraints. Regularly visit sites, attend meetings, and supervise on-site execution to ensure design alignment and quality control. Qualifications & Skills Required: Bachelor s Degree in Architecture; Postgraduate Degree in Construction Management is a plus. 6 12 years of professional experience in commercial interior architecture (preferably in a Design & Build or IPC environment). Strong portfolio showcasing commercial fit-out projects and space planning expertise. Excellent design, drafting, and CAD skills. High levels of creativity, attention to detail, and technical acumen. Effective organizational, time management, and multitasking abilities. Strong interpersonal and communication skills. Willingness to travel and work under tight deadlines and budget constraints. Strong teamwork and leadership qualities with the ability to collaborate across disciplines. Qualification : Bachelors Degree in Architecture; Postgraduate Degree in Construction Management is a plus.

Job Title: Software Architect C++ Location: Bengaluru Overview: We are looking for a highly experienced Software Architect C++ to lead the architectural design, development framework setup, and standardization of scalable, modular, and maintainable software systems. This role is critical in shaping the foundation of distributed software development, guiding engineering practices, and driving performance and quality across the software development lifecycle. Key Responsibilities: Architectural Framework & Project Setup: Define the overall software architecture with a focus on scalability, modularity, and maintainability. Establish the development framework for distributed teams to ensure consistent and efficient collaboration. Standards & Guidelines: Design and enforce coding standards, architectural patterns, and review processes across the lifecycle. Assess and improve software architecture regularly through structured reviews and audits. Tools & Platforms: Select and configure toolchains, platforms, and APIs for the full development process, including: Visual Studio IDE setup Continuous integration Multi-threaded debugging Licensing management Cross-language integration Dependency management and bundling Development Templates & Architecture: Create C++ project templates for service architecture, API structure, and state machine design. Architect and implement solutions for parallel/threaded programming and performance debugging. Team Enablement & Training: Train and mentor development teams on advanced debugging techniques, threading models, and performance optimization in C++. Dependency & Versioning Systems: Design and manage a comprehensive dependency architecture with robust version control mechanisms. Release & Licensing Management: Develop systems for release management and define protocols for API/library licensing and compliance. Testing & Profiling: Design and implement test frameworks for integration, distribution, performance profiling, and safety compliance. Requirements: Proven experience as a Software Architect or Principal Developer with expertise in C++. Strong understanding of distributed systems, multi-threaded development, and large-scale software design. Hands-on experience with Visual Studio, CI/CD pipelines, debugging tools, and API management. Familiarity with modern development practices, dependency/version management, and licensing mechanisms. Excellent communication skills and the ability to lead and mentor engineering teams.

Job Title: Software Design & LabVIEW Engineer Location: Bengaluru Overview: Join CynLr s Product Design and Algorithm Team as a Software Design & LabVIEW Engineer, where you will be instrumental in developing LabVIEW code for advanced algorithms and experiments, optimizing performance, and supporting the software development lifecycle with strong architectural discipline. You will also provide critical interface and support for hardware-in-the-loop validation and customer implementation. Key Responsibilities: LabVIEW Development & Experimentation Translate concepts and algorithms from Design and Algorithm teams into well-structured LabVIEW code and experiments. Optimize LabVIEW code for timing and memory performance. Build custom data visualizations and user-friendly UI elements to accelerate experimental workflows. Enhance Lab experiment applications for usability and efficiency. Code Refactoring & Architecture Understand and apply established LabVIEW design patterns and coding standards (including STQ). Refactor legacy spaghetti code to comply with architecture and design guidelines. Document and maintain code quality and design consistency. Software Development Lifecycle Integration Implement and maintain source and version control using GIT or equivalent tools. Integrate evolving C++ DLL libraries seamlessly into LabVIEW codebases without disruption. Verification & Validation (V&V) Develop test cases and execute validation tests for C++ and LabVIEW code. Perform hardware-in-the-loop testing to validate algorithm functionality and performance. Customer Interface & Support Assist in application implementation and provide technical support to customers. Serve as a LabVIEW knowledge resource for the Algorithm and Design engineers and onboard new team members. Job Requirements: Programming Fundamentals Strong understanding of Data Flow programming paradigm and parallel programming in LabVIEW. Experience with dynamic thread management and service spawning. Software Design & Development Proven involvement in the full software development lifecycle, including distributed development with source/version control (GIT). Expertise in State Machine architecture and familiarity with other design patterns applied in LabVIEW. UI/UX Skills Proficient in building custom controls, data visualizations, and UI elements (experience with XControls is a plus). Strong knowledge of subpanels, resolution reflow, and splitter management for UI design. LabVIEW IDE Expertise Deep knowledge of VI Server (methods and attributes) and VI scripting (preferred). Mastery of LabVIEW project and environment settings, including front panel customization, function palettes, debugging, VI properties, and productivity features. Connectivity & Hardware Interface Experience integrating .dll libraries and C++ header files into LabVIEW applications. Familiarity with registry coding is advantageous. Hands-on experience with communication protocols including Ethernet (UDP, TCP), RS232/485, and industrial protocols like Modbus, CAN, etc.

Job Title: UX Designer Location: Bangalore North, Karnataka, India Industry: Entertainment / Mobile Gaming Job Type: Full-Time Experience: 3 5 Years About the Company: We are one of India s fastest-growing mobile gaming companies, creating globally engaging casual games since 2014. In partnership with Modern Times Group (MTG), we ve scaled a portfolio of chart-topping titles including Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Our goal is to craft simple yet impactful gaming experiences for millions of players around the world, powered by a cutting-edge tech and analytics infrastructure. Position Summary: As a UX Designer, you will serve as the player s advocate, shaping intuitive and engaging user experiences that impact a global audience. You ll work closely with game designers, product managers, and artists to conceptualize, wireframe, and prototype user flows that elevate the gameplay experience across our portfolio of mobile games. Key Responsibilities: Create wireframes, mockups, and interactive prototypes that improve usability and engagement. Collaborate with cross-functional teams (game design, product, art) to shape user-centered designs. Conduct user research, observations, and gameplay deconstructions to inform UX decisions. Translate abstract gameplay concepts into intuitive player interactions and screen flows. Advocate for accessibility and inclusive design for diverse player demographics. Required Skills & Qualifications: 2+ years of experience in UX Design or related roles. Strong portfolio showcasing design thinking, user-centric design, and wireframes/prototypes. Solid grasp of design fundamentals, usability principles, and interaction design. Basic understanding and enthusiasm for games (mobile, PC, console, or board). Proficient in Figma or equivalent design/prototyping tools. Excellent communication and collaboration skills. Ability to present and justify UX decisions based on player needs and design principles. Nice-to-Have (Bonus) Skills: Passion for gaming and deep empathy for player behavior and psychology. Experience or awareness of accessible design principles and tools. Visual/UI design capabilities to better collaborate with artists. Data literacy ability to interpret usage metrics to refine UX decisions. Basic understanding of math/statistics for analyzing and interpreting player data. Opportunity to influence games played by millions globally. Work in a creative, collaborative, and fast-paced gaming environment. Be part of a passionate team committed to fun, innovation, and player satisfaction. Competitive compensation and growth opportunities in a thriving industry.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Principal Engineer, Google Cloud VMware Engine Google - Bengaluru, Karnataka, India Join Google Cloud in Bengaluru, Karnataka, India and play a pivotal role in the Google Cloud VMware Engine (GCVE) team! Our mission is to empower customers to seamlessly move their VMware-based applications to Google Cloud without altering their existing apps, tools, or processes. As a Principal Engineer, you will spearhead the technical strategy for GCVE, driving the development of highly performant and scalable infrastructure with fully redundant and dedicated networking. You will ensure the availability necessary for demanding enterprise workloads and pioneer innovative solutions to dramatically reduce cloud migration timelines. In this critical role, you will lead the execution and delivery of the overall GCVE Systems Design. This includes influencing compute server design, platform architecture, network fabric, large cluster level Service Level Objectives (SLOs), reliability, observability, and alerting. You will also be instrumental in how these systems integrate with the broader Google Cloud Infrastructure and Services. Collaboration with external partners, particularly VMware, to co-create groundbreaking solutions will be a key aspect of this role. Leveraging your deep understanding of emerging cloud technologies, you will address the unique cloud requirements of VMware workloads. Your technical expertise will be crucial in bringing innovative software solutions to market, understanding enterprise workload requirements, and utilizing open source technologies. Google Cloud is dedicated to accelerating every organization's digital transformation. We provide enterprise-grade solutions leveraging Google s cutting-edge technology and developer-friendly tools. Join us as a trusted partner for customers in over 200 countries and territories, enabling their growth and solving their most critical business challenges. Responsibilities: Develop a forward-thinking technical roadmap for the Google Cloud VMware Engine organization, fostering continuous innovation and the implementation of novel systems solutions. Design, build, and deploy highly scalable solutions leveraging Google compute platforms, robust hardware, advanced networking, and sophisticated software infrastructure to deliver exceptional systems for VMware workloads at scale. Collaborate effectively across engineering teams involved in the build, design, and implementation of hardware and software spanning infrastructure domains such as platforms, server architecture, compute, storage, networking, and data analytics. Influence and establish best engineering practices for managing robust and scalable systems to proactively address exponential market demand. Provide technical leadership for cloud developer technology within Google and manage collaborations with cross-functional Engineering teams to optimize the adoption of Google Cloud Platform capabilities, both internally and for the broader cloud industry. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience. 15 years of experience in hardware and software design, data structures, and algorithms. Preferred Qualifications: Master's degree. Proven experience in delivering successfully within stipulated timelines. Demonstrated experience in successfully building software and large-scale distributed systems. Comprehensive understanding of private and public cloud design considerations and limitations in virtualization, global infrastructure, hypervisor technologies, networking, data storage, and security. Exceptional ability to work cross-functionally, partnering effectively with groups such as Sales, Engineering, Product Management, Product Marketing, UX, and UI, skillfully brokering trade-offs with stakeholders and understanding their diverse needs. Excellent narrative and storytelling skills with a proven ability to drive usage, adoption, and market momentum. Qualification : Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience.

Sr. Full Stack Developer AEM Location: Bangalore Experience: 5 8 Years Company: Mphasis Role: AEM Full Stack Developer Job Summary As an Adobe AEM Developer, you will participate in all aspects of the software development lifecycle including requirement gathering, estimation, design, development, documentation, testing, deployment, and support. Working in a collaborative team, you will transform wireframes and creative designs into functional, scalable AEM-based solutions. You will play a key role in developing, testing, and deploying Adobe Experience Manager solutions for both web and mobile platforms. Experience Required Minimum of 5 years experience with Adobe AEM (6.X) Full Stack experience including Adobe Analytics Data Layer implementation Technical Skills Design efficient content models, workflows, templates, and security models Strong coding standards for efficiency, readability, and reuse Proficient in AEM technologies: Java, J2EE, Sling, HTL/Sightly, OSGi, JCR, OAK Develop custom AEM templates and components using the latest AEM versions Experience with Analytics and Datalayer integration in AEM Familiarity with Apache, Tomcat, and other web/app servers Knowledge of open-source technologies Experience building and deploying internet-facing applications Expertise in RESTful and SOAP web services Skilled in secure coding practices and unit/automated testing tools Experience with tools like Git, BitBucket, Maven, Jenkins Good grasp of object-oriented design and design patterns Comfortable working with global, distributed teams Excellent estimation and problem-solving abilities Mandatory Front-End Skills HTML, CSS3 JavaScript, ES6 React.js Certifications No certifications required. About Mphasis Mphasis uses next-gen technology to digitally transform businesses through its customer-centric Front2Back approach, leveraging cloud and cognitive solutions. Its Service Transformation helps enterprises "shrink the core" and modernize legacy environments. With strong domain expertise and innovation, Mphasis supports clients globally to stay competitive in a dynamic world. Skill Breakdown Primary Competency: Enterprise Content Management Primary Skill: Adobe AEM (51%) Secondary Competency: Usability Engineering Secondary Skill: Front-End Development (HTML, CSS, JavaScript, AJAX) 25% Tertiary Competency: SOA Tertiary Skill: Service Design and Development (REST, SOAP, RMI) 24%

Job Title: Lead Cloud Development Engineer Location: Bengaluru, Karnataka, India Team Overview: Join Cloud Software Group (CSG) as a Lead Cloud Development Engineer in our DaaS (Desktop as a Service) team. You will play a pivotal role in developing and maintaining our Gateway Service, a core component of our DaaS infrastructure. In this role, you ll work with cutting-edge cloud technologies to create a seamless, secure, and high-performance experience for our customers. If you re passionate about cloud technologies and want to make an impact in a fast-growing company, this is the perfect opportunity for you. Job Description: As a Lead Cloud Development Engineer, you will be responsible for leading the design, development, and maintenance of a highly scalable and reliable Gateway Service. You will also focus on ensuring the service meets high standards for performance, security, and availability. Your responsibilities will include collaborating with cross-functional teams, troubleshooting issues, and contributing to the overall evolution of our cloud infrastructure. Key Responsibilities: Design & Development: Lead the design and development of scalable, high-performing Gateway Service, focusing on optimizing performance, security, and availability. Architecture Evolution: Contribute to the architecture of the Gateway Service, evaluating and integrating new technologies and patterns to meet increasing demands. Collaboration: Work closely with architects, leads, and engineers, both within and outside the team, to implement new features and enhancements. Code Reviews & Best Practices: Participate in code reviews, ensuring the implementation of high-quality code and adherence to software development best practices. Quality Assurance: Collaborate with QA engineers to ensure comprehensive testing and validation of new releases. Production Support: Lead troubleshooting efforts for production issues, outages, and customer escalations, working with the support and operations teams to minimize customer impact. Emerging Technologies: Stay current with industry trends and emerging technologies, particularly in cloud computing and microservices. Agile Development: Engage in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Qualifications: Education: B.E/B.Tech or M.Tech in Computer Science or a related field. Experience: At least 8 years of software development experience, with a proven track record of designing, developing, and deploying software/services using C/C++ or Golang. Technical Skills: Strong understanding of networking protocols and security best practices. Solid foundation in Data Structures and Algorithms. Good understanding of cloud platforms such as AWS, Azure, or GCP. Experience with CI/CD pipelines and automation tools. Familiarity with containerization technologies like Docker and Kubernetes. Soft Skills: Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. About Us: Cloud Software Group is one of the world s largest cloud solution providers, serving over 100 million users worldwide. By joining us, you are helping real people leverage cloud-based solutions to get their work done from anywhere. At CSG, we foster a culture where passion for technology, courage to take risks, and continuous learning thrive. This is an exciting time to be part of the company as we evolve and innovate, making a real difference in how people work. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related field.

Job Title: Global Solutions Partner Manager Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Experience: 10 to 20 years No. of Positions: 1 Department: Business Industry: IT Services, Utilities, Telecom, Energy About the Role: We are seeking a highly skilled Global Solutions Partner Manager to focus on establishing and nurturing strategic partnerships in the Utilities sector in India, particularly in Power, Telecom, Water, Gas, Oil, and related domains. The role will require building a network of organizations in the US and Europe who wish to establish design, service, and backend centres in India, while also partnering with System Integrators (SIs) globally who serve the Utilities vertical. This is an exciting opportunity to drive global partnerships, manage client relationships, and contribute to the growth of Pixel s solutions within the industry. Key Responsibilities: Scouting and Partnering: Identify and sign up US/Europe-based companies in the Utilities, Telecom, Broadband, Power, Water, Oil, Gas sectors to transfer their backend work to Pixel in India. Develop strategic partnerships with key players to deliver Network design, process, and delivery services. Global Solutions Delivery: Work with US companies to deliver their Utilities-based solutions in India. System Integrator (SI) Partnerships: Partner with Indian and global IT services companies (SIs) and advisory consultants, managing delivery and partial design of Utilities/Telecom/Broadband/Power accounts and projects. Market Research and Business Development: Collaborate with the Business Excellence and Market Research teams to identify global partnership opportunities. Develop and execute go-to-market strategies for these partnerships. Revenue Growth and KPIs: Drive a revenue goal by developing a defined partner ecosystem. Manage weekly/monthly KPIs/OKRs to ensure the achievement of partnership and revenue targets. Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, Product Development) to create joint business plans, strategies, and promotional activities with partners. Training and Support: Develop training materials, presentations, and resources to enable partners to sell and implement Pixel s solutions effectively. Risk Management and Compliance: Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential financial, legal, and operational risks related to partnerships. Industry Relationship Management: Leverage existing relationships with US-based companies providing Utilities services and consulting projects. Build relationships with Indian MNC System Integrators and IT service companies. Skills and Requirements: Qualification: Bachelor s degree in Business, Marketing, Research, or a related field. An MBA is a plus. Experience: 10 to 20 years of experience in partnership management, business development, or related roles within the tech, consulting, or corporate solutions sector. Proven track record in Utilities/Telecom/Broadband/Power sectors, especially with US-based companies. Strong existing relationships with US-based companies looking to outsource Utilities/HFC design projects to India is a must. Experience partnering with Indian MNC System Integrators and IT service companies is a plus. Industry Knowledge: Strong familiarity with the global Utilities landscape and relevant technologies. Knowledge of the latest trends in GIS, Telecom, and Utilities sectors. Skills: Analytical Skills: Ability to analyze market data, understand industry trends, and make informed, data-driven decisions. Communication and Interpersonal Skills: Excellent presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues quickly and efficiently. Attention to Detail: Ensuring no aspect of partnership or delivery is overlooked. Additional Requirements: Ability to think strategically and execute tactically. Proactive mindset with a focus on achieving both short-term and long-term business goals. Fluency in communication strong written and verbal English skills to manage relationships effectively. Why This Job Might Be for You: You enjoy solving complex challenges and developing creative, actionable solutions. You are detail-oriented and committed to delivering the highest quality solutions, ensuring no task goes unaddressed. You thrive in fast-paced environments, are adaptable to changes, and can quickly learn new things. You re highly motivated, proactive, and always looking for new ways to make an impact. You have a proven ability to communicate clearly, whether in writing or speaking, and can explain complex technical concepts to various stakeholders. Additional Information: Location: Madhavanagar, Bengaluru, KA 560001 No. of Positions: 1 Department: Business Employment Type: Full-time Work Mode: At Office Seniority Level: Senior Qualification : Bachelors degree in Business, Marketing, Research, or a related field.An MBA is a plus.

Job Description: Senior Software Development Engineer - Oracle Cloud Infrastructure Core Services Development Team Role: Senior Software Development Engineer Team: OCI Virtual Networking Core Services Development Team Location: India Career Level: IC3 Experience: 4+ years Overview: Oracle's Cloud Infrastructure (OCI) is building state-of-the-art infrastructure-as-a-service (IaaS) technologies that operate at high scale across a globally distributed, multi-tenant cloud. The OCI Virtual Networking team is at the heart of this effort, developing distributed, highly available virtual networking services. This team is responsible for foundational cloud services, such as the Virtual Cloud Network (VCN), VPN, Customer Cloud Connectivity, Network Firewalls, and other edge services. As a Senior Software Development Engineer, you will be responsible for designing, developing, and optimizing complex distributed systems that interact with end users and network infrastructure. Your role will involve working on distributed services, developing algorithms for efficient data transfer across networks, and ensuring scalability and reliability within Oracle's cloud environment. You will work closely with a collaborative, agile team of engineers while contributing to building the future of cloud networking services. Key Responsibilities: Software Development & Design: Design, develop, and implement distributed networking services within OCI's Virtual Cloud Network (VCN). Focus on writing clean, maintainable, and optimized code to enhance performance and scalability. Develop and optimize algorithms to ensure efficient data transfer and network operations across the distributed cloud infrastructure. Ensure the performance and scalability of the code, especially when deployed in a cloud environment. Collaboration & Agile Work Environment: Collaborate closely with cross-functional teams in a fast-paced, agile development environment. Participate in the full software development lifecycle, from planning and design to testing and deployment. Work with other team members to ensure the integration of various OCI services, with a focus on automation and scalability. Operational Support & Troubleshooting: Contribute to the operational support of production services, including on-call duties. Troubleshoot and resolve complex issues, ensuring high availability and reliability of networking services. Provide technical leadership and contribute to the continuous improvement of the services. Leadership & Mentorship: Take ownership of parts of the service and its components, leading from design to implementation. Mentor junior engineers and provide technical guidance and support. Share knowledge and contribute to the team s growth through code reviews, knowledge-sharing sessions, and coaching. Technical and Professional Requirements: Programming Expertise: Expert-level experience with Java in developing large-scale, high-performance applications. Experience in concurrent programming and the design of distributed systems. Proficiency in solving complex problems related to scalability, performance, and reliability in cloud environments. Cloud & Distributed Systems: Experience in building and maintaining distributed, scalable services, especially within cloud infrastructures. Strong knowledge of cloud technologies and networking protocols. System Design & Optimization: Solid understanding of system architecture, including how components interact in a distributed, cloud-based system. Ability to optimize code for performance and scalability in production environments. Operational Understanding: Experience in operating production services and providing support during on-call rotations. Understanding of troubleshooting complex system issues, particularly in a distributed cloud environment. Team Collaboration & Communication: Ability to work in a collaborative and agile team environment. Strong verbal and written communication skills for effective coordination across teams. Preferred Qualifications: Experience in Large-Scale Distributed Services: Prior experience in building and scaling distributed services, particularly in cloud or network-related domains. Python Skills: Knowledge of Python for scripting, automation, and solving network-related problems is a plus. Additional Skills: Experience with cloud services, such as VPN, firewalls, network connectivity, and network security. Exposure to containerization technologies such as Docker and orchestration tools like Kubernetes is advantageous. Educational Requirements: Bachelor s or Master s degree in Computer Science, Electrical/Hardware Engineering, or a related field. At Oracle, you will have the opportunity to work on cutting-edge technologies that power cloud networking at a global scale. You will be part of a dynamic and innovative team, contributing to the development of highly scalable and distributed networking services within Oracle's cloud infrastructure. Your expertise will be crucial to driving the evolution of cloud technologies, and you will have a chance to mentor junior engineers while working in a collaborative, fast-paced environment. Qualification : Bachelors or Masters degree in Computer Science, Electrical/Hardware Engineering, or a related field.

Software Engineer at Google (Android Focus) Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting, and with Android application development. Experience in Android, Kotlin, Java, Mobile App Development, API Design. Preferred Qualifications: Master's degree or PhD in Computer Science or related technical field. 2 years of experience with performance, large-scale systems data analysis, visualization tools, or debugging. Experience developing accessible technologies. Experience in code and system health, diagnosis and resolution, and software test engineering. Experience in backend e-commerce, internationalization, and localization. About the Job: Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments (desktop, mobile, applications). The products provide enterprises, and ultimately end users, the ability to utilize and manage their services at scale. We build innovative and compelling software products from apps to TVs, from laptops to phones that have an impact on people s lives across the world. Responsibilities: Write product or system development code. Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.

Company Overview Intuit is a global financial technology platform that drives prosperity for individuals and communities worldwide. Serving approximately 100 million customers through renowned products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are dedicated to creating innovative solutions that empower everyone to prosper. We are constantly evolving to ensure that we can make this vision a reality for people everywhere. Job Overview At Intuit, we are committed to creating the future of financial technology by empowering people through innovation. The Experience Design team plays a pivotal role in bringing this vision to life. Our designers are deeply involved at every stage of product development from gathering insights and brainstorming ideas to prototyping, experimentation, and launching polished, user-friendly designs. We are innovating with technologies like machine learning and conversational UI to make every interaction seamless and delightful. We are looking for a Senior Design Leader to join the Go To Market (GTM) Technology team. This team is responsible for delivering some of the most critical customer-facing experiences across Intuit s entire ecosystem, including tools for monetization and experimentation. As part of the GTM Tech team, you will lead the design of Monetization experiences that include both pre-purchase and post-purchase customer interactions, impacting the success of Intuit's products. You will be responsible for designing and implementing a Monetization design system and overseeing projects within the Intuit Enterprise Suite. Additionally, you will lead a small team of designers and collaborate with external agencies, ensuring high-quality and impactful design solutions. This is a highly strategic role that offers the opportunity to influence monetization design across Intuit s products and to work at the intersection of marketing technology, personalization, and AI-driven experimentation. Responsibilities Design Leadership & Strategy Lead the design of Monetization experiences, focusing on both pre-purchase and post-purchase customer interactions, as well as sales-driven actions. Develop and lead the Monetization design system and contribute to the design of the Intuit Enterprise Suite. Be a role model in applying user-centered design (UCD) methodologies and design principles to solve customer challenges. Own the inputs for design strategy, design processes, design systems, and information architecture. Cross-Functional Collaboration Lead cross-functional collaboration with product management, product development, and project management teams to ensure timely and high-quality delivery of design solutions. Serve as the voice of design, advocating for design vision and solutions to business, product, and technology stakeholders. Team Leadership & Mentorship Lead and mentor a team of 2-3 full-time designers, helping them grow their design craft and develop key hard and soft skills. Collaborate with third-party design agencies to ensure efficient design production and on-time delivery. Work at Scale & Innovation Lead and execute the design of complex, large-scale projects that involve high-level design systems and reusable component libraries. Drive innovation by applying cutting-edge interactive design, including Generative AI and personalization technologies. Qualifications Experience: 15-18 years of experience in interaction design, product design, service design, or related fields. At least 10 years of experience managing and leading UX/UI designers. Education: Bachelor s or Master s degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field. Alternatively, a Certified Usability Analyst certification is also acceptable. Skills & Expertise: Proven experience in applying user-centered design methodologies such as user-centered analysis, information architecture, task-flow design, and usability testing. Deep knowledge of design principles and the ability to apply them to create intuitive, user-friendly designs. Experience working with design systems and reusable component libraries. Additional Attributes: Highly organized, self-directed, and able to manage multiple, complex projects efficiently. Ability to build positive, collaborative relationships across teams and functions. Strong communicator and presenter with the ability to advocate for design vision and ideas effectively. Experience working with cross-functional teams and external agencies to ensure high-quality and timely delivery of designs. This role offers an exciting opportunity to lead design efforts that directly shape the future of monetization experiences and customer engagement across Intuit s ecosystem. You will work with cutting-edge technologies like Generative AI and personalization to create innovative and impactful solutions for millions of users around the world. If you're a visionary design leader passionate about creating customer-centric, innovative solutions at scale, we d love to hear from you. Join us and be part of a dynamic team that values creativity, collaboration, and leadership. Apply Now and help us shape the future of financial technology! Qualification : Bachelors or Masters degree in Product Design, Human-Computer Interaction, Interaction Design, or a related field.

SAP S/4 HANA Sales & Procurement Support Specialist Company Arm Location Bengaluru, India Job Overview This role is based in Arm s Bengaluru office, operating on a 16x5 shift pattern with on-call responsibilities on a rotational basis. The initial focus will be on specialist end-user support and resolving issues related to SAP S/4 HANA Sales, Sourcing & Procurement, and Logistics General & Execution solutions. Over time, the role will evolve into a DevOps structure, including design, development, project participation, and ongoing service maintenance. Candidates should hold at least a B.Tech or higher degree in Computer Science, Software Engineering, or a related field, and have at least 3 years of experience in a similar role within a global organisation. A minimum of 1 year must include hands-on experience with SAP S/4 HANA solutions. Required Skills and Experience Experience providing L2 and L3 support for SAP S/4 HANA systems. Proven track record in operational support, including Incident, Request, Change, and Problem Management aligned with ITIL standards. At least one S/4 HANA implementation as a Sales consultant, with strong understanding of integration across other SAP modules. Deep experience with SAP S/4 HANA Sales, Sourcing & Procurement, and SAP Variant Configuration (LO-VC). Hands-on experience with SAP FIORI and S/4 HANA Embedded Analytics. Knowledge of SAP Entitlement Management System (EMS). Experience integrating S/4 HANA with EMS using SAP Cloud Platform (CPI) and/or other middleware platforms. Knowledge of SAP Revenue Accounting and Reporting (RAR), SAP Global Trade System (GTS), and SAP Ariba. Excellent communication, teamwork, and analytical skills. Nice-To-Have Skills and Experience Certifications in SAP S/4 HANA. Familiarity with Salesforce, ServiceNow, and other web-based technologies. Experience working in the semiconductor industry or other engineering-focused organisations. Comfortable working with development practices such as Waterfall and Agile. Experience working in a global, diverse, and multicultural environment. What Arm Offers Arm is committed to global talent acquisition and offers an attractive relocation package. With offices worldwide, Arm is a diverse organisation of dedicated, creative, and hardworking engineers. By fostering a dynamic, inclusive, meritocratic, and open workplace, Arm empowers every team member to grow, succeed, and make a meaningful contribution to the company's global success. #LI-KR2

Job Title: Senior Engineer - IT Software Development & Operations Location: Bengaluru Job Summary The Senior Engineer will be responsible for applying their technical expertise in various aspects of software development and operations, including design, coding, testing, documentation, and technical support. This role requires the ability to handle complex issues, adapt existing methods to solve problems, and deliver results with minimal supervision. The ideal candidate will have strong collaboration skills, consistently seek to improve their technical capabilities, and actively participate in technical initiatives to enhance organizational success. Roles & Responsibilities Design & Development: Responsible for the design, coding, testing, bug fixing, documentation, and technical support within the assigned area. Ensure timely delivery of solutions while meeting quality and productivity goals. Collaboration & Customer Interaction: Regularly collaborate with customer teams to clarify technical issues, resolve queries, and ensure smooth project execution. Participate in key project and work-related activities, providing input on identifying important issues and risks. Process Improvement: Actively seek opportunities to enhance existing skills and acquire new complex technical skills. Participate in technical initiatives related to the project and organization, delivering training and contributing to process improvements. Project Execution: Adhere to organizational guidelines and checklists during deliverable reviews. Provide regular status reports to the Team Lead and ensure that relevant organizational processes are followed. Skill Development: Enhance technical capabilities by attending training sessions, engaging in self-study, and undergoing periodic technical assessments. Education and Experience Education: Engineering Graduate, MCA, or equivalent. Experience: 2-5 years of relevant experience. Competencies Description Digital Automation Engineer: Experienced in designing and implementing engineering processes and automation across phases of the DevOps-based SDLC, including Configuration Management, Build & Release, Test Automation, Deployment, Infrastructure Automation, and Continuous Operations. Configuration Management Specialist: Design, configure, and implement version control, branching, and configuration strategies using source code and version control systems like GIT, GitLab, BitBucket, SVN, CVS, Clearcase. Build Automation Specialist: Experience in Continuous Integration (CI) and Build Automation tools like Jenkins, Bamboo, ANT, Maven, Gradle. Test Automation Specialist: Experience in designing and authoring Test Automation scripts for Mobile, Web, Cross-platform, Web Services, Microservices, and infrastructure testing. Proficient in Black Box, White Box, Functional, Performance, UI, Security, and Regression testing, along with experience in BDD frameworks and device test clouds like Sauce Labs and Xamarin Test Cloud. Deployment Specialist: Expertise in release management strategies, managing package repositories, AMIs, and deploying applications and service packages across cloud and container-based infrastructure. Infrastructure Automation Specialist: Expertise in designing and implementing programmable infrastructure on virtualized and cloud-based environments. Ability to manage IaaS, Configuration Management, Container Management, and Environment Management across cloud platforms (AWS, Azure, etc.). Continuous Operations Specialist: Design, implement, and operate elastic infrastructure, manage application and service monitoring, failover scenarios, scalability, SLAs, and operational dashboards across cloud and virtualized environments. Platforms Linux, Windows, Android, iOS, VMware, OpenStack, Hyper-V Technology Standards AWS, Azure, RESTful APIs, SOAP, Test-Driven Development (TDD), Microservices patterns, Service Mesh, CloudFormation templates. Tools Configuration Management: GIT, GitLab, BitBucket, SVN, Clearcase, Perforce. Build Tools: GNU Make, NMake, ANT, Maven, Gradle, Ivy. CI Tools: Jenkins, Bamboo, CircleCI, AWS DevOps tools, Azure DevOps. Requirement Management: Bugzilla, Jira. Code Review: Gerrit, GitLab, ReviewBoard. Containers: Docker, Docker Swarm, Kubernetes, ECS (Amazon), AKS (Azure). Automation & Configuration Management: Ansible, Chef, Puppet. Cloud-Native DevOps Services (AWS, Azure): Cloud-Native DevOps Services. Testing Tools: Appium, Visual Studio App Center, SauceLabs, Selenium, Black Duck, SOAP UI, Protractor, JUnit, NUnit, LoadRunner, JMeter. Monitoring & Dashboarding: Prometheus, ELK Stack, Grafana. Languages Scripting Languages: Perl, Python, Groovy, Shell Script, PowerShell, YAML, Ansible. Other Programming Languages: Java, C#, XML. Test Automation Languages: Java, Python (for Appium and Sauce Labs). Specialization Key Areas: Configuration Management, Test Automation, Build and Release Automation, Infrastructure Automation, Continuous Operations, Deployment, RPA (Robotic Process Automation). Desired Skills Strong collaboration and communication skills. Ability to manage multiple projects and tasks while ensuring quality delivery. Experience working in an agile development environment. Proactive in identifying and resolving technical challenges. Strong analytical and problem-solving abilities. This is an exciting opportunity for a skilled Senior Engineer to advance their career in the IT Software Development and Operations domain, work on innovative projects, and gain experience across cutting-edge technologies. Qualification : Engineering Graduate, MCA, or equivalent.

Senior Product Designer Experience: 5-8 Years | Location: Bengaluru Why Join Gameskraft? Gameskraft is one of India s fastest-growing gaming companies, building the world s most-loved online gaming ecosystem one game at a time. Started in 2017 by a team of passionate gamers, we have now grown into a 700+ strong team based in Bangalore s Prestige Tech Park. Our culture is driven by innovation, creativity, and a player-first mindset, ensuring that every game we build is engaging, delightful, and immersive. We celebrate every win big or small on our journey to redefining gaming experiences! About the Role: We are looking for a Senior Product Designer who can craft engaging, intuitive, and data-driven gaming experiences. You will define our design vision, work closely with players, product managers, and engineers, and lead the UX/UI design of our casual games portfolio. With a focus on player engagement, delightful design, and data-driven decision-making, your role will be instrumental in shaping our gaming ecosystem and product experience. Key Responsibilities: User-Centered Design & Research Conduct user research, player interviews, and usability testing to understand user behavior, needs, and challenges. Translate insights into intuitive, high-quality UX/UI designs that enhance player retention and engagement. Champion player-first thinking by deeply understanding our users and their gaming experiences. Design Strategy & Execution Define and evolve design ambitions, standards, and guidelines aligned with global trends in technology and interaction design. Develop and maintain design systems and pattern libraries to ensure consistency across products. Own the end-to-end design of user experiences across apps, web, and support platforms. Create simple, elegant, and visually engaging user interfaces that drive usability and retention. Collaboration & Impact Work closely with product managers, game designers, and engineers to bring concepts to life. Manage external freelancers, interns, and creative partners to deliver high-quality design solutions. Co-own critical product and customer experience metrics, measuring the impact of design improvements. What You Bring to the Table: Education & Experience Bachelor s or Master s degree in Design, Industrial Design, Human-Computer Interaction (HCI), or a related field. 5-8 years of experience as a UX/UI Designer, Interaction Designer, or Service Designer. Design Expertise Strong portfolio showcasing UX and visual design breadth and depth, including design processes. Experience in designing multi-platform experiences across mobile, web, and gaming interfaces. Expertise in design and prototyping tools like Figma, Sketch, Photoshop, Illustrator, After Effects, etc. Understanding of Material Design, Interaction Design, Motion Design, and Visual Storytelling. Analytical & Product Thinking Experience working with data-driven design decisions, leveraging user insights and A/B testing. Ability to define and improve key design and product performance metrics. Work Culture at Gameskraft: Startup Energy: Fast-paced, innovation-driven environment. Impactful Work: Your designs will directly shape the gaming experience for millions of players. Cross-functional Collaboration: Work with some of the best minds in gaming, design, and tech. Data-Driven Design: Use player insights to build superior product experiences. Perks & Benefits: Competitive Salary & ESOPs Grow with the company. Health Insurance 5 Lakh medical cover for you & your family. Car Lease Policy Exclusive benefits for employees. Relocation Benefits Assistance in moving to Bangalore. Free Lunch & Stocked Pantries Great food, all day! Performance-Based Growth Transparent appraisals & rapid career progression. Ready to Design the Future of Gaming? If you re passionate about crafting stunning, user-first gaming experiences, we d love to hear from you! Apply now and become a part of the Gameskraft journey. Qualification : Bachelors or Masters degree in Design, Industrial Design, Human-Computer Interaction (HCI), or a related field.

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.