Service Excellence Jobs in Ahmedabad

Relationship Manager (RM) Global Trade Finance (GTX) Location: Ahmedabad Experience: 3 5 years Reporting To: Head Global Trade Finance Company: KredX About GTX GTX is a licensed International Trade Financing Services (ITFS) platform operating under IFSCA, designed to support exporters and importers with cross-border working capital needs. Headquartered in GIFT City, our tech-driven platform combines innovative financial solutions with market expertise to simplify and scale global trade financing. Role Overview We are expanding our Global Trade Finance (GTX) vertical and are looking for a highly motivated and experienced Relationship Manager to join our team. In this role, you will be responsible for structuring and executing trade finance transactions, managing client portfolios, building strategic relationships, and ensuring compliance across all operations. You'll work closely with exporters, importers, financial institutions, and internal teams to deliver comprehensive trade finance solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute various trade finance products such as export factoring, LC, SBLC, forfaiting, buyer s/supplier s credit, etc. Manage and grow a portfolio of corporate clients engaged in international trade. Identify cross-selling opportunities and strengthen client relationships through customized financing solutions. Operational & Risk Oversight Ensure thorough execution of documentation, credit appraisal, compliance checks (KYC/AML), and risk assessments. Oversee transaction lifecycles, including disbursals, repayments, collateral management, and flow monitoring. Coordinate with compliance, risk, and legal teams to ensure risk mitigation across deals. Banking & Institutional Partnerships Liaise with banks (domestic & international), NBFCs, ECAs, and factoring partners for deal structuring and closures. Negotiate terms, pricing, and exposure limits with funding institutions to secure optimal outcomes. Strategic Initiatives Contribute to the development and automation of trade finance products and processes. Monitor global trade trends, regulatory updates (UCP, URDG, FEMA, RBI), and customer behaviors to inform strategy. Candidate Profile Education & Experience 3 5 years of experience in trade finance roles at banks, NBFCs, fintechs, or corporate treasury teams. Certifications such as CDCS or CITF are advantageous. Strong knowledge of trade finance instruments, international regulatory frameworks, and cross-border trade dynamics. Skills & Competencies Proficient in trade documentation, credit analysis, and risk management. Strong analytical thinking and structured problem-solving abilities. Excellent communication, negotiation, and client relationship management skills. Be a part of a high-impact, high-growth vertical with international exposure. Work in a fast-paced, innovation-driven environment backed by strong institutional support. Lead and contribute to digital-first, transformative trade finance initiatives.

Job Title: Customer Care Executive Location: Ahmedabad Experience: 0 2 Years Remuneration: Best in Industry Job Summary: We are looking for a proactive and customer-focused Customer Care Executive to join our team in Ahmedabad. The ideal candidate will efficiently handle incoming calls, understand client queries, and provide effective solutions while ensuring excellent customer service and coordination across departments. Key Responsibilities: Attend and manage incoming customer calls professionally and promptly Understand client queries thoroughly and provide accurate, timely solutions Coordinate effectively with various departments to resolve client issues Take ownership of customer problems and follow through until resolution Continuously work towards improving the customer service experience Maintain accurate records and prepare daily, weekly, and monthly MIS reports Demonstrate strong troubleshooting skills to assist customers effectively Exhibit a passion for delivering exceptional customer service Candidate Requirements: Proven work experience as a Customer Service Executive (CSE) in the BFSI industry preferred Proficiency in English is mandatory Freshers pursuing or completed BA, B.Com, M.Com, MA, MBA, or Graduation are welcome to apply Working knowledge of Microsoft Excel and PowerPoint Strong communication, problem-solving, and interpersonal skills If you are passionate about helping customers and eager to grow your career in the BFSI sector, we encourage you to apply.

Position: Service Engineer Location: Ahmedabad Employment Type: Full Time Experience Required: 3 5 Years Company: Phillips Machine Tools India Pvt Ltd Industry: Industrial Machinery / Manufacturing Job Overview We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships. You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider. Key Responsibilities Attend and resolve service calls promptly to minimize machine downtime. Perform installation and commissioning of HAAS CNC machines across assigned customer sites. Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance. Document service activities, problem-solving summaries, and escalate critical issues as needed. Maintain clear, open communication with both junior and senior team members to promote learning and improvement. Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries. Ensure timely arrangement and sourcing of spare parts (in or out of warranty). Work collaboratively to create a positive, supportive, and growth-oriented work environment. Proactively identify recurring issues and suggest long-term solutions for improved machine reliability. Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics. Requirements 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment. Strong troubleshooting skills in both mechanical and electrical domains. Willingness to travel frequently to customer sites within the assigned region. Excellent communication, interpersonal, and documentation skills. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving mindset with a commitment to customer satisfaction. Understanding of HAAS machines will be an added advantage. Opportunity to work with cutting-edge CNC technology Competitive compensation and performance-based incentives Supportive team culture and mentorship Exposure to industry-leading service processes and global standards Training and upskilling opportunities for professional growth About Phillips Machine Tools India Pvt Ltd Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry. Apply now and become the face of Phillips' legendary customer support.

Job Title: Cluster Head Business Banking Location: Ahmedabad Business Unit: Retail Banking Function: Business Banking Category: Others Job Purpose We are seeking a seasoned and dynamic Cluster Head Business Banking to lead and scale the Business Banking vertical across multiple branches. The role focuses on strategizing, managing operations, and optimizing resources to achieve business growth and expansion targets. The ideal candidate will drive customer acquisition, deepen existing relationships, and enhance product penetration through a customer-centric, tech-enabled, and operationally efficient approach. This role is also responsible for fostering key local partnerships, strengthening internal teams, and building a high-performance culture aligned with the bank s values. Key Responsibilities Business Strategy & Execution Drive growth in Business Banking by developing and implementing strategic plans across the assigned cluster. Understand market dynamics and competitive landscape to provide insights and feedback to product teams. Lead the development and execution of sales and service strategies to meet acquisition and portfolio growth targets. Team & Branch Leadership Manage a team of Branch Managers to ensure effective execution of business objectives. Coach, mentor, and guide branch teams to deliver best-in-class customer experiences and drive revenue generation. Lead recruitment, training, and performance management of on-roll and off-roll staff to ensure high-performing talent across levels. Customer & Partner Relationship Management Cultivate strong relationships with individual and corporate clients to become their preferred financial partner. Engage with key local dealers and business influencers to increase market share. Promote cross-selling of banking products by establishing a strong business network. Operational Excellence Ensure cost-efficient operations while leveraging technology and automation to streamline services. Evaluate and implement new initiatives to improve customer experience, operational efficiency, and product delivery. Monitor compliance with regulatory requirements and uphold high ethical and governance standards. Cross-Functional Collaboration Work closely with product, operations, and other internal teams to ensure aligned and efficient service delivery. Share best practices and competitive intelligence with other clusters and central teams. Leadership & Culture Building Instill a culture of customer centricity, innovation, digital adoption, and compliance. Foster employee engagement, motivation, and retention to build a strong, results-driven team. Champion community development and livelihood advancement initiatives within the cluster. Managerial & Leadership Responsibilities Mentor senior leaders and managers to uphold the bank s core values. Drive digital transformation within the branch network to meet customer needs. Attract and retain top talent to support rapid growth. Ensure high levels of employee satisfaction through consistent communication, coaching, and career development. Qualifications & Experience Education: Graduate in any discipline (mandatory) Postgraduate degree (preferred) Experience: Minimum 12+ years of relevant experience in Business Banking or related functions within the banking or financial services industry. Qualification : Graduate in any discipline (mandatory)

ServiceNow Developer ITSM | Full-Time | Ahmedabad, Gujarat Location: Ahmedabad, Gujarat Job Type: Full-Time Experience: 3 to 6 years (including 2+ years of hands-on ServiceNow development) Industry: Information Technology / IT Services Functional Area: ITSM, Application Development Work Schedule: Flexible working hours Job Summary We are hiring an experienced ServiceNow Developer in Ahmedabad to join our growing IT team. This technical role is responsible for the configuration, customization, and ongoing development of the ServiceNow platform, supporting IT Service Management (ITSM) and other business processes in alignment with ITIL best practices. The ideal candidate will bring deep technical knowledge and hands-on experience in building scalable ServiceNow solutions. Key Responsibilities Analyze, define, and document business and system requirements for workflows, integrations, user interfaces, and automation. Configure and customize the ServiceNow platform, including workflows, business rules, client scripts, ACLs, UI policies, and UI actions. Develop and maintain ServiceNow integrations with internal and third-party systems via REST, SOAP, and other methods. Design and implement automated workflows to streamline business processes and improve efficiency. Maintain and manipulate data within the ServiceNow CMDB, incident, change, and other modules. Work closely with cross-functional teams to understand user requirements and deliver scalable solutions. Participate in ServiceNow upgrades, patching, and platform maintenance tasks. Required Skills and Qualifications 3 6 years of overall IT experience, with 2 4 years specifically in ServiceNow development. Strong understanding of ITSM processes and practical experience in ServiceNow implementations. Experience working on enterprise-level applications with multi-functional modules. Proficiency in JavaScript, ServiceNow scripting, UI policies, and data policies. Experience integrating ServiceNow with other tools and platforms. Solid grasp of ITIL v3 concepts, particularly in operational support and analysis. Excellent problem-solving skills, attention to detail, and ability to work independently. Preferred / Nice to Have Experience with ServiceNow Service Portal development for creating customized user experiences. Knowledge of front-end technologies such as AngularJS, Bootstrap, CSS, and HTML. Experience building widgets and custom portal components in ServiceNow. ServiceNow certifications (e.g., CSA, CAD, CIS) are a strong plus. Prior experience in agile development environments. Opportunity to work on cutting-edge ServiceNow implementations. Collaborative work culture with flexible working hours. Exposure to enterprise ITSM, automation, and cloud platforms. Continuous learning and certification opportunities. Apply now to grow your career as a ServiceNow Developer in a dynamic, fast-paced IT environment in Ahmedabad!

Tech Lead / Architect (.NET) 12+ Years Experience | Ahmedabad We are seeking an experienced Tech Lead / Architect (.NET) with over 12 years of proven expertise in designing, developing, and maintaining enterprise-level web applications using .NET Framework, .NET Core, Entity Framework (EF), ADO.NET, and MS SQL Server. Key Responsibilities: Lead and mentor a development team of 5+ members, driving technical excellence and timely delivery. Architect, design, and maintain scalable .NET MVC and Web Forms applications. Conduct thorough end-to-end code reviews, project audits, and solution assessments. Write and optimize complex T-SQL queries for high-performance database operations. Debug, troubleshoot, and optimize existing database queries and application code for maximum efficiency. Translate business requirements into detailed low-level designs and implement future-proof solutions. (Optional) Develop and maintain Windows Services for background processing and automation. Required Skills & Qualifications: Extensive experience in enterprise web application development using .NET Framework and .NET Core. Strong proficiency in Entity Framework, ADO.NET, and relational databases with MS SQL Server. Proven leadership skills with experience managing teams of 5 or more developers. Expertise in developing and maintaining MVC and Web Forms applications. Advanced knowledge of writing, debugging, and optimizing T-SQL queries. Ability to understand complex requirements and convert them into robust technical designs. Experience with Windows Service development is a plus. Location: Ahmedabad, India

Job Title: Software Support Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 6 Job Type: Full-Time Job Overview: We are seeking enthusiastic and customer-focused Software Support Executives to join our team in Rajkot. This entry-level role offers an excellent opportunity to start your career in software technical support, client training, and product testing. If you are eager to learn, communicate effectively, and provide exceptional client support, we want to hear from you! Key Responsibilities: Provide software technical support and training to clients via calls and remote/online sessions. Assist in testing new software releases and offer constructive feedback for improvements. Build and maintain strong, long-lasting relationships with clients through excellent service. Perform software installation and conduct client training sessions. Participate in internal training programs as required. Respond promptly to support calls and provide effective solutions. Complete assigned tasks within the estimated time frame. Basic knowledge of SQL and Crystal Reports is a plus but not mandatory. Eligibility & Requirements: Freshers with a keen interest in software support and client management. Good communication skills and the ability to handle client interactions confidently. Basic understanding of software concepts and troubleshooting. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Familiarity with SQL queries and Crystal Reports will be an added advantage. Strong problem-solving and analytical skills. Patience and a customer-oriented mindset. Personal Attributes: Positive attitude, self-motivated, and proactive. Excellent interpersonal and teamwork skills. Ability to manage time effectively and work under pressure. Kickstart your career in software support with hands-on training and growth opportunities. Work in a collaborative and supportive environment based in Rajkot. Gain valuable experience interacting with clients and working on real-world software products. Apply today to join our team of Software Support Executives and build a rewarding career in software support!

Job Title: Customer Relationship Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 2 Job Type: Full-Time Job Overview: We are seeking motivated and detail-oriented Customer Relationship Executives to join our team in Rajkot. This entry-level role focuses on managing customer relationships, providing excellent after-sales support, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Monitor and strategize performance improvements based on logged calls, performance, and revenue metrics. Manage and maintain customer relationships using CRM systems. Communicate proactively with clients about any unforeseen delays or issues. Accurately process customer tasks with timeliness and attention to detail. Respond promptly to customer calls, tasks, and complaints, providing after-sales support as needed. Deliver software technical support via telephone and remote/online channels. Analyze and generate reports on task resolutions within defined timeframes. Conduct customer follow-ups and feedback collection to improve service quality. Coordinate and manage customer calls as required. Review task management systems and report insights to improve processes. Report daily activities and updates to the Support/Sales Manager or Team Leader. Adapt to changing responsibilities based on business needs and performance. Eligibility & Requirements: Freshers with good communication and analytical skills. Ability to handle customer interactions with patience and professionalism. Strong organizational skills and attention to detail. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Experience or familiarity with CRM systems is a plus. Basic understanding of software technical support. Good problem-solving and reporting skills. Personal Attributes: Positive and proactive attitude. Strong interpersonal and teamwork skills. Ability to work under pressure and meet deadlines. Start your career in customer relationship management with hands-on experience. Work in a supportive and collaborative environment based in Rajkot. Opportunities for learning and growth within a dynamic organization. Apply now to join our team as a Customer Relationship Executive and help us deliver exceptional customer experiences!

Job Title: AI/ML Developer Experience: 2-3 Years Positions: 2 Location: Rajkot, Gujarat Job Type: Full-Time Job Overview: We are looking for skilled and motivated AI/ML Developers with 2-3 years of experience to join our innovative team in Rajkot. The ideal candidates will have a strong background in building AI and machine learning solutions, leveraging deep learning, natural language processing, and generative AI technologies to drive business value and product excellence. Key Responsibilities: Develop and deploy AI/ML models using programming languages like Python, C++, R, or Scala. Build and optimize machine learning and deep learning models using frameworks such as TensorFlow, PyTorch, scikit-learn, Spark MLlib, OpenCV, nltk, transformers, and LangChain. Apply deep learning, computer vision, NLP, and generative AI techniques to solve complex problems. Work with Large Language Models (LLMs) including training on custom datasets and integrating third-party APIs like OpenAI API. Perform data preprocessing, feature engineering, exploratory data analysis (EDA), model selection, hyperparameter tuning, and model evaluation. Analyze and visualize data, creating dashboards and visual aids to support decision-making. Utilize SQL and NoSQL databases such as MySQL, PostgreSQL, and MongoDB for data storage and retrieval. Collaborate with cross-functional teams in an Agile environment and adopt DevOps practices for continuous integration and deployment. Stay updated with emerging AI/ML trends and technologies, implementing them into products and services. Communicate technical concepts effectively to stakeholders. Participate in designing scalable AI/ML solutions and contribute to the overall architecture. Bonus skills: Experience with Python web frameworks (Django, Flask, FastAPI), ML Ops, and cloud platforms. Qualifications: Bachelor s or Master s degree in Computer Science, Data Science, Statistics, Mathematics, or related fields. Minimum 2 years of professional experience in AI/ML development. Strong programming skills in Python, C++, R, or Scala. Hands-on experience with machine learning libraries and frameworks. Solid understanding of machine learning algorithms: supervised, unsupervised, and reinforcement learning. Knowledge of LLMs, generative AI models, and integration of AI APIs. Experience in data preprocessing, feature engineering, model tuning, and evaluation. Good grasp of SQL and NoSQL databases. Strong analytical, problem-solving, and communication skills. Experience with Agile methodologies and DevOps is a plus. Personal Attributes: Eager learner with a passion for AI/ML innovations. Proactive, self-motivated, and able to work independently or as part of a team. Excellent collaboration and stakeholder management skills. Opportunity to work on cutting-edge AI/ML projects. Collaborative work environment in Rajkot fostering innovation. Continuous learning and professional growth opportunities. Apply now to be part of our AI-driven future and contribute to building intelligent solutions that make an impact! Qualification : Bachelors or Masters degree in Computer Science, Data Science, Statistics, Mathematics, or related fields.

Sr. Software Engineer - UI/React | Conga | Ahmedabad Location: Ahmedabad Reports to: Director of Engineering, AI/ML Experience: 4+ Years in Front-End Development About Conga At Conga, we ve built a community that fosters innovation and growth. Our mission is to help businesses streamline their Revenue Lifecycle Management, solving complex challenges with advanced technology and data-driven solutions. We aim to align teams, processes, and technology to maximize customer lifetime value. The Conga Way is a framework developed through direct input from our colleagues, driving everything we do from product development to decision-making and culture-building. The Role: Sr. Software Engineer (UI/React) As a Senior Software Engineer specializing in UI/React, you will be integral to building next-gen Conga products. You ll be responsible for developing responsive web applications using React or other JS frameworks while collaborating with UX/UI designers to ensure seamless user experiences. Your contributions will help create high-performance systems and shape the future of Conga s platform. In this pivotal role, you will not only develop new web applications but also optimize and refine existing systems to enhance their performance. Your expertise will guide junior developers while ensuring best practices in design and coding. You'll play an important role in technical leadership and collaborate cross-functionally to deliver high-quality solutions. Key Responsibilities: Front-End Development: Design and implement responsive web applications using React or other JS frameworks. Collaboration: Work with UX/UI designers to translate user requirements into intuitive and visually appealing user interfaces. System Optimization: Continuously improve the performance, scalability, and maintainability of existing systems. Mentorship: Guide junior developers by promoting best practices, reviewing code, and sharing expertise. Technical Leadership: Drive technical excellence by adhering to coding standards and refining the development process. Cross-Team Collaboration: Collaborate with back-end engineers, project managers, and other teams to ensure smooth integration of front-end and back-end systems. Documentation: Create and maintain clear documentation for design, coding standards, and development processes. UI Testing: Ensure the UI is well-tested using frameworks like Jest or Enzyme. Who We re Looking For: Experience: 4+ years of experience in front-end development, with a strong focus on React and other JavaScript frameworks. Technical Skills: Expertise in HTML5, CSS3, JavaScript, and JS frameworks (Angular, React, LWC). Familiarity with CSS abstraction tools (e.g., Less, SASS) and task runners (e.g., Grunt, Gulp). Knowledge of web performance optimization and responsive design principles. Strong understanding of RESTful services and API integration. Experience with cloud platforms and CI/CD processes. Soft Skills: Strong problem-solving skills and a high attention to detail. Excellent communication skills and the ability to collaborate effectively with various teams. Ability to work in a team-oriented environment and share knowledge freely. Education: A Bachelor s degree in Computer Science, Engineering, or a related field, or equivalent experience. Bonus Skills: Knowledge of web accessibility standards and best practices. Experience with version control systems like Git. Familiarity with build tools and continuous integration practices. What We Offer: Innovative Environment: Be part of a forward-thinking team that encourages you to create solutions and think outside the box. Career Growth: Take advantage of mentorship and learning opportunities to progress in your career. Collaborative Culture: Join a diverse, inclusive team where collaboration and knowledge sharing are key. Competitive Compensation & Benefits: Receive an attractive salary and benefits that promote work-life balance. If you're a passionate, self-driven front-end engineer with a love for React and web development, we d love to hear from you! Qualification : A Bachelors degree in Computer Science, Engineering, or a related field, or equivalent experience.

Job Title: Azure DevOps Engineer Required Experience: 1-3 Years Job Location: Ahmedabad/Pune Educational Qualifications: UG: BE/BTech (CE, IT, EC, EEE) PG: MCA/MSC IT Job Description: We are seeking a talented Azure DevOps Engineer to join our expanding team. In this role, you will be responsible for designing, developing, and deploying robust applications using Azure cloud technologies. Your work will be pivotal in automating, optimizing, and ensuring the efficiency of our cloud infrastructure and deployment pipelines. Key Responsibilities: Azure Resource Management: Support deployment and maintenance of Azure resources, such as Virtual Machines, Storage Accounts, Azure Functions, and Azure Kubernetes Service (AKS). CI/CD Pipeline Management: Assist in creating, managing, and optimizing CI/CD pipelines using Azure DevOps to ensure seamless integration and deployment of applications. Clean Code Practices: Write clean, scalable, and efficient code while adhering to best development practices. Automation Collaboration: Work with development teams to automate build, test, and deployment processes, driving faster and more reliable releases. Infrastructure Monitoring: Monitor the performance and reliability of infrastructure and pipelines, implementing improvements as needed. Troubleshooting: Troubleshoot and resolve issues related to builds, releases, environments, and cloud infrastructure. Documentation: Document DevOps processes, configurations, and best practices to ensure consistency and knowledge sharing across the team. Key Requirements: DevOps Experience: Proven experience in DevOps roles, ideally in cloud-based environments. Azure Knowledge: In-depth knowledge of Azure Cloud services, including Azure DevOps, App Services, Functions, Virtual Machines, and AKS. CI/CD Expertise: Hands-on experience with Azure DevOps pipelines and automating software delivery processes. Infrastructure as Code: Proficiency with Infrastructure as Code (IaC) tools like Terraform or ARM templates for managing cloud resources. Version Control: Knowledge of version control systems like Git and Azure DevOps, with an understanding of branching strategies. Scripting Skills: Experience in scripting languages such as PowerShell, Bash, or Python to automate workflows. Containerization: Familiarity with containerization tools such as Docker for application packaging and deployment. Analytical Mindset: Strong analytical and problem-solving abilities with a continuous learning mindset. Pipeline Troubleshooting: Experience in logging, troubleshooting, and optimizing deployment pipelines to ensure smooth operations. Good to Have: Azure Certifications: Certifications such as AZ-900 (Azure Fundamentals) or AZ-104 (Azure Administrator Associate) are a plus. AI/ML Understanding: Knowledge of AI/ML concepts and their integration into cloud environments. Monitoring Tools: Familiarity with logging and monitoring tools like ELK Stack and Grafana for operational insights. SonarQube: Experience with SonarQube for continuous code quality analysis.

Job Title: Dynamics CRM Solution Architect (Techno-Functional) Location: Ahmedabad Qualification: Bachelor s degree in Information Technology, Computer Science, or a related field Experience: 10+ Years About Bytes Technolab: Founded in 2011, Bytes Technolab is a full-spectrum web and mobile application development company with a global footprint in the USA, Australia, and India. We are known for our excellence in crafting innovative digital solutions in web development, eCommerce, and enterprise applications. Our goal is to empower businesses with technology that scales and evolves with their needs. Position Overview: We are looking for an experienced Dynamics CRM Solution Architect (Techno-Functional) who can design, lead, and deliver enterprise-grade Microsoft Dynamics 365 CE/CRM solutions. This role blends technical expertise with business acumen to drive digital transformation and CRM optimization for global clients. Key Responsibilities: Translate complex business requirements into scalable and robust Dynamics CRM solutions. Define and document technical architecture, workflows, and integration strategies. Develop and customize Dynamics 365 CE components: plug-ins, custom workflows, Power Platform solutions. Lead and mentor technical teams, ensuring timely delivery and code quality. Implement best practices for CRM development, deployment, and governance. Conduct requirement gap analysis and draft detailed functional/technical documentation. Customize CRM entities, forms, views, dashboards, and build reports using SSRS. Build and deploy PowerApps (Canvas and Model-Driven), Power Automate workflows, and Power Portals. Integrate Dynamics CRM with platforms like Salesforce, Azure, and other third-party systems. Oversee and execute migrations from legacy CRM systems (CRM 4.0/2011/2016) to Dynamics 365 (online/on-premises). Manage data migration and system upgrades with minimal business impact. Provide post-deployment training, documentation, and support. Stay ahead of new features and capabilities in Dynamics 365 and Power Platform. Troubleshoot technical issues and implement long-term resolutions. Required Skills & Qualifications: 10+ years of hands-on experience in Microsoft Dynamics CRM, including versions 2011, 2013, 2015, 2016, and Dynamics 365 (online & on-premise). Advanced knowledge of Power Platform: Power Apps, Power Automate, Power BI, Power Portals. Strong coding background in C#, JavaScript, HTML/CSS, and SQL Server Reporting Services (SSRS). Experience integrating with Azure Logic Apps, Salesforce, and RESTful APIs. Expertise in CRM plug-ins, custom workflows, business rules, and logic implementation. Solid understanding of project lifecycle, estimation, technical documentation, and Agile methodologies. Excellent communication and stakeholder engagement skills. Preferred Certifications: PL-400 Microsoft Power Platform Developer MB2-703 CRM Customization and Configuration Work on cutting-edge enterprise CRM and Power Platform projects. Lead high-impact digital transformation initiatives. Collaborate with skilled cross-functional teams in a fast-growing company. Opportunity to mentor, innovate, and influence technology strategy. Competitive compensation and a supportive work culture.

Job Summary We are seeking a highly skilled and experienced Microsoft Dynamics 365 CRM Functional Consultant to join our team at Shaligram Infotech LLP. The ideal candidate will have a strong background in Dynamics 365 CRM solutions, with a deep understanding of functional aspects, business processes, and client requirements. Key Responsibilities Lead and drive the functional aspects of Microsoft Dynamics 365 CRM implementations, including requirement gathering, solution design, configuration, and customization. Work closely with clients to understand their business needs and map them to Dynamics 365 CRM functionalities. Develop and deliver presentations, demos, and training sessions to clients on Microsoft Dynamics 365 CRM. Collaborate with development teams to ensure the correct technical solution is implemented and meets client requirements. Provide post-implementation support and troubleshooting for CRM solutions. Perform gap analysis, define solutions, and create functional specifications. Assist in data migration, system integration, and testing. Work on functional documentation and guide junior consultants as needed. Stay updated on the latest Microsoft Dynamics 365 CRM features and updates to ensure the organization is leveraging the most current technology. Required Skills Customer Engagement. Field Services. Workflow/Plugin Development. 3rd Party API Integration. Required Skills & Qualifications Minimum 10+ years of experience working with Microsoft Dynamics 365 CRM in a functional consultant role. Expertise in Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service, etc.). Strong understanding of business processes, including sales, marketing, and customer service. Experience with solution design, configuration, and customization in Dynamics 365 CRM. Ability to manage client relationships and deliver solutions that meet business needs. Strong communication and presentation skills. Excellent problem-solving skills and ability to work under pressure. Ability to work independently and as part of a team. Relevant certifications in Microsoft Dynamics 365 CRM are a plus. Location & Work Conditions Location: Iscon Ambli Road, Ahmedabad (Work from Office Only).

Experience: 4 to 7 Years Job Location: Ahmedabad Qualification: B.Tech/B.E. IT/MCA/BCA Technical Expertise: Full Stack Experience in C# MVC ASP.NET, .NET Core, Web API. Full Stack Experience on SQL Server, ADO.NET, JavaScript, jQuery, Web Service. Focus on producing quality peer-reviewed code utilizing SOLID principles and established software design patterns. Strong debugging and systematic investigation skills to identify the root cause of issues. Knowledge of CSS, Bootstrap, HTML5. Preference to candidates with Result Orientation & strong analytical skills. Analyzing requirements and designing new functionality. Supporting and fixing existing functionality. Selecting and using the most appropriate and efficient technologies for a particular application. Basic Knowledge of frontend technology ReactJS or Angular (Good to Have). Soft skill: Excellent written and verbal communication skills are essential. Must be dynamic, flexible, and possess perseverance skills. Should have an understanding of business objectives and organization structure. The candidate must have strong work ethics and trustworthiness. The candidate should possess attention to detail and also maintain confidentiality and integrity. Must be highly collaborative and be a team player with a commitment to excellence. Self-motivated, fast learner with the ability to operate independently. Ability to prioritize tasks. Ability to maintain a high level of professionalism and confidentiality. Company s perks: 5 days working. Flexible working hours. Friendly environment. Paid leaves and other performance bonuses. Festivals, birthdays, work anniversary celebrations and company outings.

Experience: 2 to 5 Years Job Location: Ahmedabad Role & Responsibilities: Excellent in analytical thinking for translating data into informative visuals and reports. Ability to create Power BI reports, dashboards, and visualizations as per business requirements. Proficient in creating DAX queries in Power BI desktop. Expertise in using advanced level calculations on data sets. Able to develop tabular and multidimensional models that are compatible with warehouse standards. Able to properly understand the business requirements and develop data models or work with the Data warehouse team on data modeling. Should have knowledge and experience in prototyping, designing, and requirement analysis. Ability to incorporate new features and techniques as released by Microsoft. Able to integrate Power BI reports into other applications using embedded analytics like Power BI service (SaaS), or by API automation. Also, one must be experienced in developing custom visuals for Power BI. Good knowledge and experience in understanding logical and physical data models. Good communication skills in English and attitude to learning new skills, technologies and taking on challenging tasks. Primary Skills: Power BI Dashboard SQL Server - Database Data Integration Data Profiling and Cleansing Database Query Tuning & Performance Optimization

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance ltd. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment; Establishes and maintains professional networks with subject matter experts. This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc. Delivery of volume from service channels cashier & call center service. Delivery of volume from new identified channels like digital, CIBIL watch. Daily system / process support to sales team. Daily business MIS preparation and roll out. Monthly incentive calculation and roll out. Contest calculation and roll out. Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc. Track and Manage On roll & Off roll headcount and productivity. Liaise with Risk team for Offer generation, policy changes etc. Classroom Training & Training over call for any new enhancement, changes in product / processes. Allocation of monthly offer base to sales / call center team. Conducting various business meet like ZSM / RSM meet / Contest based trips. Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management. Managing various vendors: ensuring timely onboarding, calculation of payout etc. Monthly inputs for SMT reporting and Deck preparation. Annual inputs for LRS & AOP Deck preparation. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Major System issues and TAT for its resolution. Frequent system changes. Roll out of new system enhancement / customer communication across various channels. 5. DECISIONS (Key decisions taken by job holder at his/her end) NA 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work: Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance. Connect with HR department for various activities. External Clients Roles you need to interact with outside the organization to enable success in your day to day work: Mapping of market competition and practices. Meeting with external vendors along with IT. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Business achievement of Fee / Insurance / Rate as per the target. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 0 to 2 Number of Direct Reports: 0 to 1 Number of Indirect Reports: NA Number of Outsourced employees: 0 to 2 Number of locations: 1 Number of products: 1 Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications Graduate / Post Graduate Good command in Microsoft Office suite. Work Experience 3 to 5 years of relevant experience Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated Qualification : Graduate / Post Graduate

Job Title: Solution Sales - Machinery OEMs About ABB: At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are key drivers in our commitment to creating sustainable solutions. We believe in the power of diversity, inclusion, and equal opportunities for all, and we are determined to empower individuals to make a difference. Write the next chapter of your ABB story. Reports to: Sales Manager Your Role and Responsibilities: Mission Statement: As part of the Motion Business for Drive Products Division, your mission is to grow the Machinery OEMs business by delivering product bundles and identifying opportunities within both existing and new accounts. You will support the sales team by expanding offerings and helping drive OEM business forward. Work model: On-site #LI-onsite Location: Based in Mumbai, India Your primary responsibilities will include: Budget, Planning, and Execution: Support the Sales Team in the West Region with package solution offerings, identifying potential opportunities and taking full ownership from pre-sales to proof of concept by collaborating with multiple stakeholders. Develop OEM-specific account conversion plans with a focus on HUNT OEMs and strategic partnerships. Utilize a gate model approach to win large OEM accounts, focusing on achieving double-digit growth year on year in serial and machinery OEMs performance. Ensure the budget for assigned clusters (Gujarat and Pune) is met through end-to-end support for retaining converted OEMs, in coordination with channel partners and the technical support team. Market Development: Conduct in-house sales seminars with strong value propositions, working closely with OEMs and channel partners to share success stories and promote ABB products effectively. Develop a clear product positioning strategy that resonates with OEMs and aligns with their business needs. Ownership: Full commitment to meet assigned budget numbers for clusters. Coordinate with the service team for warranty and after-sales support when necessary. Work directly with OEM sales engineers to ensure they meet sales commitments. Collaborate with the operations team to ensure timely and accurate delivery of solutions. MIS (Management Information Systems): Provide regular business updates on product lines and market progress. Prepare and submit monthly MIS reports to stakeholders, detailing sales performance and market activities. Projects and Key Account Management: Track key projects and customer activities systematically to ensure successful execution and business growth. Develop tailored business plans for large OEMs, taking full responsibility for conversion and long-term account management. Qualifications for the Role: Education: Diploma/BE/BTech in Electrical Engineering or a similar discipline. Experience: 5 to 15 years of relevant experience in industrial automation, with a focus on Drives, Automation, and Servo Products (preferred). Skills: Knowledge of product bundles in industrial automation, particularly with Drives, Automation & Servo Products. Strong sales capabilities with a focus on volume and value. Ability to sell solutions and engage with highly demanding OEM clients. Result-oriented and aggressive approach to achieving sales targets. Role Expectations: Focus on systematic business growth by adhering to pricing and channel policies. Consistently meet quarterly targets, including engaging with 30-35 customers per month. Ability to provide comprehensive support to OEMs on all aspects of product offerings, from pre-sales to after-sales. More About Us: ABB Drive Products is a global leader in providing advanced drive solutions to industries, infrastructure, and machine builders. Our products help customers enhance energy efficiency, productivity, and safety. With our combination of world-class products, global scale, and local presence, we make a real difference every day for our customers. At ABB, our people and culture are at the heart of our success. Together, we work to create a sustainable future and empower businesses to achieve their goals. Qualification : Diploma/BE/BTech in Electrical Engineering or a similar discipline.

Job Title: Field Service Engineer About ABB: At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are the driving forces behind our commitment to creating sustainable solutions. We focus on diversity, inclusion, and equal opportunities, empowering everyone to be a part of a transformative future. Write the next chapter of your ABB story. Reports to: Service Operations Manager Your Role and Responsibilities: As a Field Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines. You will be delivering quality customer service to ensure customer satisfaction and, in close collaboration with customers and other ABB teams, take actions to identify new Service business opportunities for ABB. This position is within ABB's Motion Business for the Service division, based in Ahmedabad, India. Work model: On-site #LI-onsite Key Responsibilities: Contribute to customer satisfaction by executing service work according to customer orders and expectations. Understand the sense of urgency and take proper care in handling your direct area of responsibility. Perform entry-level field service tasks, identify technical problems, and analyze issues through remote or on-site activities for service categories and products you are certified to perform. Prepare material lists for service activities and ensure that all materials, parts, and equipment are available and meet the appropriate quality standards for the service activities. Prepare documents and customer reports to be signed by the customer representative and utilize all relevant tools for documentation. Troubleshoot simple equipment failures and make recommendations to avoid repeat issues in the future. Proactively execute work with a first-time right approach to ensure the job is done on time and meets quality standards. Qualifications for the Role: Education: Degree in B-Tech/BE - Electrical or Electronics. Experience: Minimum 2 to 6 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI. Experience with Installation & Commissioning of VFD Drives and Field Service. Travelling is mandatory for this role. Strong technical support skills for field service activities. Ability to work under pressure and handle critical customer-facing situations. More About Us: ABB Motion Services serves customers globally, offering innovative services to maximize performance, uptime, and energy efficiency throughout the lifecycle of electrical motion solutions. Electrical motion is applied in a variety of industries, cities, infrastructure, and transportation, playing a pivotal role in the energy revolution. At ABB Motion, we are committed to driving innovations through digitalization and making a meaningful difference for our customers and partners every day. Our people and culture are the foundation of our success, helping to keep the world turning while saving energy every day. Qualification : Degree in B-Tech/BE - Electrical or Electronics.

Job Title: HR and Admin Executive Experience: 3 to 5 years | Opening(s): 1 | Location: Ahmedabad | Department: Corporate Position Summary We are seeking a dynamic HR and Admin Executive to manage and oversee all human resources and administrative operations, ensuring smooth office functionality and efficient HR processes. This role demands exceptional organizational skills, attention to detail, and the ability to support teams effectively. Essential Duties and Responsibilities Operational Management Plan, coordinate, and manage all administrative procedures and systems. Allocate responsibilities and office space efficiently. Ensure the smooth and adequate flow of information within the company. Oversee facilities services, maintenance, and housekeeping management. Monitor costs and expenses to assist in budget preparation. HR Functions Support onboarding and offboarding processes for employees. Manage employee engagement activities and events to enhance workplace morale. Ensure compliance with HR policies and labor regulations. Procurement and Vendor Management Manage office supplies, IT inventory, and facility inventory requirements. Purchase new materials as needed, adhering to proper processes. Manage vendor relationships and oversee invoice management. Office Maintenance and Housekeeping Oversee daily office upkeep, ensuring high standards for office staff. Manage housekeeping excellence, including parking, cafeteria, lunch, and snacks. Travel and Event Coordination Manage travel arrangements and accommodation for employees. Plan and execute employee engagement activities and events. Compliance and Policy Adherence Ensure company policies and regulations are well-documented and followed. Stay updated on organizational changes and business developments. Front Desk and Facility Management Supervise front desk operations and floor/facility management. Qualifications Proven 3 to 5 years of experience in HR and administrative roles. Strong organizational and leadership skills. Excellent communication and interpersonal abilities. Proficiency in office management. Ability to multitask and manage competing priorities effectively.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.