Service Excellence Jobs in Hyderabad

Job Title: Associate Manager Export Import Documentation Location: Hyderabad Employment Type: Full-time Experience: 7-10 years (Shipping/Logistics domain) Salary: INR 10-13 LPA Notice Period: 1-2 weeks / Immediate About the Role: We are seeking a skilled Associate Manager to lead and manage our export import documentation team. The ideal candidate will ensure the smooth handling of documentation processes, foster team collaboration, and maintain high standards of customer service within the logistics/shipping back-office domain. Key Responsibilities: Manage, review, and coach the export documentation team to achieve departmental goals Monitor and follow key performance metrics to ensure success and process efficiency Streamline internal documentation processes for operational excellence Foster a team-oriented and collaborative work environment Collect essential shipment data from clients to initiate documentation processes accurately Communicate regularly with clients and vendors to verify and submit precise documentation Maintain strong knowledge of export-import terminology for accurate documentation completion Promote a customer-focused approach by establishing service standards and delivering training Monitor customer satisfaction and develop innovative solutions to meet customer needs Communicate effectively through verbal, written, and listening skills to keep stakeholders informed Required Skills & Experience: 6-7+ years of back-office experience, preferably in logistics or shipping Proven project management skills with experience handling new process migrations Strong knowledge of process metrics including productivity, accuracy, and turnaround time (TAT) Experience managing a team of 20+ members directly for over 2 years Ability to work across different time zones and coordinate processes globally Excellent people management and time management skills Educational Qualifications: Postgraduate degree / MBA preferred 8-10 years of relevant experience in the shipping domain What We Offer: Competitive salary (INR 10-13 LPA) Opportunity to lead a dynamic team in a growing organization Exposure to global logistics and export-import processes Collaborative work environment and professional growth opportunities Qualification : Postgraduate degree / MBA preferred

Position: Senior Account Manager - Campus Operations Location: Onsite at Campus, Hyderabad Experience: 5-8 years | Full-Time Company Overview: Our vision is to be the leading EdTech company transforming engineering colleges across India. We strive to ensure every engineering student receives a holistic, industry-relevant education that boosts skills and employability. We empower students by bridging the gap between academia and industry, shaping the next generation of skilled professionals who will drive the nation s progress. About the Role: If you believe that colleges are more than classrooms that they can be launchpads for careers this is your mission. As a Senior Account Manager - Campus Operations, you will be the face of byteXL on campus, deeply embedded within the college ecosystem. You ll build meaningful relationships, drive cultural change, mentor students and educators, and ensure smooth operations, all while solving real-time challenges hands-on. What You'll Own: Campus Ownership: Represent byteXL on campus available, approachable, and proactive. Live on-premises and integrate fully into the college ecosystem. Embody byteXL s values consistently in your daily interactions. Learning Outcomes and Educator Enablement: Observe classrooms, track platform usage, and provide actionable feedback to educators. Mentor educators to maintain high standards of punctuality, engagement, and delivery. Foster a culture of continuous improvement in teaching quality and student outcomes. Plan classes and optimize educator schedules for smooth operations. Student Success and Mentorship: Act as a mentor to students listen, support, and guide their growth. Analyze student performance data to identify gaps and coordinate improvements. Identify and nurture curious students, encouraging deeper learning journeys. Organize student events, coding challenges, and workshops in collaboration with industry partners. Stakeholder Management: Manage relationships with college leadership including Deans, TPOs, and HODs. Share governance reports, conduct performance reviews, and manage expectations diplomatically. Lead contract renewals with confidence and clarity. Represent byteXL in all interactions, from casual conversations to high-stakes discussions. Strategic and Cultural Leadership: Scout and recommend talented trainers and future account managers. Drive cultural transformation across the educator community. Continuously improve processes and resolve operational challenges. Maintain emotional resilience and curiosity to thrive in a fast-paced environment. What Makes You a Great Fit: 5-8 years experience in account management, operations, or education strategy. Strong interpersonal skills able to inspire educators, earn student trust, and influence senior leaders. Comfortable working with data able to analyze numbers and extract meaningful stories. Proven track record of managing projects end-to-end with 24/7 accountability. A doer, thinker, and storyteller able to shift seamlessly between roles as needed. Bonus Points If You: Have experience in EdTech or managing large-scale educational programs. Have coached or mentored students before. Can tell compelling stories to students, educators, and college boards. Have solved coding problems on platforms like ours just for fun. Enjoy pushing the boundaries of what s possible on campus.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Job Title: Senior Delivery Manager Company: Kanerika Inc. Job Location: Hyderabad, India Reports to: Co-founder; Head of Delivery About Kanerika Kanerika Inc. is a premier global software products and services firm specializing in innovative solutions for data-driven enterprises. Co-founded by Wharton Business School Alumni, we empower businesses to achieve their digital transformation goals and maximize business impact through effective data utilization. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that optimize operations, enhance customer experiences, and drive growth. Awards and Recognitions: Best Place to Work 2022 by Great Place to Work Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture Recognized for commitment to customer privacy and data security, with ISO 27701, SOC2, and GDPR compliances. Working for Us: Kanerika is rated 4.5/5 on Glassdoor for many good reasons. We truly value our employees' growth, well-being, and diversity. We offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. Our inclusive hiring practices, mandatory training on creating a safe work environment, flexible working hours, and generous parental leave prioritize employee well-being and success. Our commitment to professional development is evident through mentorship programs, job training initiatives, and support for professional certifications. Company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. Role Kanerika is seeking a highly skilled and motivated Senior Delivery Manager to join our dynamic team. Reporting directly to the Co-founder & Head of Delivery, you will be responsible for project deliveries across multiple domains and customers. You will provide hands-on expertise in the full software development lifecycle, from concept and design to testing, using agile methodology. Ideal candidates are proactive, have successfully managed customers and software deliveries, are go-getters, and are motivated to add value to job accomplishments. Locations: Austin (USA), Singapore, Gurugram (India), Ahmedabad (India), and Hyderabad (India). We are looking for you! As an ideal candidate for the Senior Delivery Manager position, you are a team player with a get-it-done attitude. Your intellectual curiosity and customer focus drive you to continuously seek new ways to add value. You thrive under pressure, maintain a positive attitude, and are willing to make choices that support your growth. You possess excellent communication skills, both written and verbal, and have a proven ability to create visually compelling designs that effectively communicate our core values and build high-performing, scalable, enterprise-grade applications & teams. Your creativity and proactive nature enable you to think differently, find innovative solutions, deliver high-quality results, and ensure customer referenceability. You have a strong sense of self-motivation and take ownership of your responsibilities, preferring to work independently with minimal supervision. You are process-oriented, have a methodical approach, and demonstrate a quality-first approach. You have successfully led mid to large-size teams and accounts. You consistently use constructive feedback mechanisms to improve team productivity, accountability, and performance. Your track record showcases your results-driven approach, consistently delivering success with published customer case studies. Overall, you possess a unique combination of skills, qualities, and experiences that make you an ideal fit to lead our delivery team(s). You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. You should be driving a team using data, data & data. This includes managing the number of teams, agile stories and their statuses, handling escalations/mitigations, planning ahead, identifying hiring needs (working with recruitment teams), enabling sales (with pre-sales teams), monitoring solutioning/delivery statuses (with dev managers/leads), and researching technologies/solutions (with architects). What you will do Manage project teams working on multiple technologies across data integration, automation, and analytics. Be the technology champion for customers and the single point of contact for delivery and accounts. Provide significant contribution to developing Technology Center of Excellence (COE) and best practices. Leverage business acumen and subject matter expertise. Work across the organization and maintain/build strong working relationships. Prioritize and plan complex tasks, delivering with consistent updates without follow-ups. Participate in management meetings and present high-level achievements, challenges, and roadmaps. Articulate well for growth and mitigate customer escalations. Work with project teams to implement best development practices and pay attention to details on design, technologies, and pitfalls. Ensure quality and transparency are built at every level. Mentor, direct, and coach your direct reports to be better leaders and successful technologists. Implement organizational policies consistently across your teams and identify star performers. Proactively communicate for every aspect of your influence (i.e., Projects, employees, customers, opportunities, performers, etc.). Collaborate with and contribute to other functions for the success of the company. Implement and improvise processes that are data and goal driven. Requirements Wh...

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Accountant / Senior Accountant Prepaid Accounting Finance | Hyderabad, India | Full-Time Join Salesforce s Controllership SSC Team and Drive Compliance & Accounting Excellence At Salesforce, our Controllership Shared Services Center (SSC) thrives in a dynamic, fast-paced environment where collaboration and attention to detail are key. We re seeking an experienced Accountant / Senior Accountant to support the Compensation & Benefits Compliance and Accounting functions, working closely with finance, payroll, tax, and HR teams. About the Role As part of the Compensation & Benefits Compliance team, you will ensure Salesforce adheres to local employee/employer tax laws related to compensation and benefits across international regions. Your expertise will help mitigate risks and keep internal stakeholders informed of legislative changes. You will also manage key prepaid accounting activities handling monthly journal entries, reconciliations, and reporting ensuring financial accuracy and timely close processes. Key Responsibilities Compensation & Benefits Compliance (70%) Support the annual update of C&B playbooks covering international tax legislation Coordinate with consultants (Big 4 firms) to review and update compliance materials Prepare quarterly/annual rate and matrix updates Collaborate cross-functionally to communicate compliance changes Support legislative monitoring and disseminate updates to stakeholders Maintain process documentation and assist with system upgrades Contribute to periodic newsletters and ad-hoc projects Prepaid Accounting & Financial Close (30%) Execute monthly close activities, including journal entries and account reconciliations Analyze and prepare accounting entries for complex financial transactions Coordinate with process owners to ensure deadlines are met and communicate changes Required Skills & Experience 3 to 5 years of experience in employment tax, payroll compliance, or related accounting roles Strong analytical skills, attention to detail, and deadline-oriented work ethic Experience working with Big 4 firms is a plus Bachelor s or Master s degree in Law, Taxation, Accounting, Finance, or equivalent Semi-qualified Chartered Accountant or equivalent with exposure to employee taxation preferred Excellent English communication skills; additional European or APJ languages a bonus Solid understanding of payroll compliance, finance, and accounting processes Proficient IT skills; familiarity with Tableau, Excel, Slack, Oracle, Workday desirable Strong organizational and multitasking abilities Self-motivated and adaptable to a fast-paced environment Passion for process improvement, automation, and documentation Work within a globally recognized company committed to innovation and diversity Collaborative environment with cross-functional teams Comprehensive benefits and career development opportunities Qualification : Bachelors or Masters degree in Law, Taxation, Accounting, Finance, or equivalent

Software Engineering PMTS (SDET) Software Engineering | Hyderabad, India | Full-Time About the Role Join Salesforce s Service Cloud team as a PMTS Q3 Engineer (Software Development Engineer in Test) focused on quality, automation, and engineering efficiency. You will work on cutting-edge customer service platforms that leverage AI-powered chatbots, unified communications, and real-time CRM integrations. The Q3 Engineering team is a highly accomplished group passionate about quality, tooling, and innovation. As a senior engineer, you will influence product design, quality culture, and delivery across multiple teams, ensuring trust and excellence. Key Responsibilities Lead and coordinate efforts to deliver high-quality software products across multiple scrum teams. Own complex and ambiguous features with a deep understanding of the Salesforce Service Cloud application. Define and implement quality assurance processes, automation frameworks, and validation techniques. Mentor junior engineers, influence quality methodologies, and drive best practices across teams. Participate actively in design reviews, test plan creation, and cross-team technical discussions. Develop, review, and maintain sophisticated automated test frameworks and scripts. Monitor feature quality, identify gaps, and lead initiatives to improve test coverage and automation health. Collaborate closely with product management and engineering to align quality efforts with business priorities. Foster a collaborative environment to encourage knowledge sharing and continuous improvement. Use telemetry, metrics, and data-driven insights to influence testing strategies and product quality. Required Skills & Experience 15+ years of relevant technical experience in software engineering and testing. Strong programming skills in Java, JavaScript, or similar languages. Deep understanding of system architecture, operating systems, databases, and object-oriented programming. Hands-on experience designing test plans, automation frameworks, and test specifications. Proficiency with testing methodologies, tools like Selenium WebDriver, Jenkins, and version control systems (e.g., Git). Experience building and optimizing functional/UI automation tests and API testing frameworks. Familiarity with Agile development, Scrum, and quality management systems. Strong communication, collaboration, leadership, and mentoring skills. Ability to handle multiple projects, triage issues, and react quickly to changes. Bachelor s degree or equivalent in Computer Science, Engineering, or related field. Ability to pass Salesforce security and background checks. Highly Desirable Experience with open-source test tools and unit test automation frameworks. Familiarity with industry quality and usability best practices. Experience with CI/CD orchestration tools like Jenkins. Ability to optimize and automate processes, code, and testing efforts. Work on innovative, large-scale cloud platforms impacting millions of users worldwide. Collaborate with some of the top quality engineering experts at Salesforce. Be part of a culture that values trust, innovation, and continuous learning. If you want to lead quality initiatives in a fast-paced, cutting-edge environment and have a passion for excellence, apply today! Qualification : Bachelors degree or equivalent in Computer Science, Engineering, or related field.

Job Opening: Squad Lead SAP OTC - eCommerce Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we strive to achieve new milestones in global healthcare. In this role, you'll work with cutting-edge technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle some of the world's greatest health threats through innovation and execution excellence! Be a leader who uses data, analytics, and insights to drive decision-making and improve the customer journey. As part of our global Technology Centers, you ll collaborate with cross-functional teams to deliver business solutions that make a difference in global healthcare. Role Overview As the SAP OTC (Order to Cash) - eCommerce Technical Squad Lead for Animal Health IT, you will be responsible for managing the eCommerce local squad and delivering eCommerce solutions. This includes collaborating with global teams to design, implement, and optimize SAP solutions that enhance business operations and the customer experience. The ideal candidate will have strong experience in SAP eCommerce platforms and a proven track record in delivering successful projects. What You ll Do Collaborate with Global Business Process Lead on eCommerce and commercial stakeholders to ensure integration of eCommerce processes across the organization. Define technical solutions for SAP Commerce Cloud and the broader ecosystem. Support SAP Commerce Cloud development and manage daily operations within the eCommerce local squad. Provide technical guidance to development teams and other functional team members. Translate business requirements into technical specifications and design solutions. Ensure data accuracy and integrity across applications within the ecosystem. Troubleshoot and resolve complex issues related to eCommerce processes. Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies. What You Need Bachelor s degree in Information Technology, Business Administration, or a related field. Minimum of 8-10 years of experience in SAP Commerce/Hybris with expertise in eCommerce, CMS, and Supply Chain applications implementations. 3-4 full life cycle implementations in SAP Commerce/Hybris (B2C and B2B platforms). Experience in SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management, and customer service. Strong understanding of Agile and Scrum methodologies. Knowledge of software engineering principles like design patterns, scalability, security, and performance optimization. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills for troubleshooting complex issues. Excellent communication and interpersonal skills for collaborating with cross-functional teams. Experience with Spartacus (a nice-to-have) for front-end solutions in SAP Commerce. SAP certification in OTC or related modules is a plus. Join a global healthcare company that is making a real difference in patients' lives. Work on innovative health solutions for the world s most challenging diseases. Be part of a company that is evolving and always looking for new ideas and improvements. Collaborate with diverse teams and drive innovative solutions that have a meaningful impact. We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we ve been inventing for life, bringing forward medicines and vaccines for the world s most challenging diseases. Our company continues to be at the forefront of research, delivering innovative health solutions to advance the prevention and treatment of diseases that threaten people and animals globally. What We Look For Imagine waking up every morning knowing your work is saving and improving lives around the world. If you are intellectually curious, passionate about using your creativity and technical expertise to make a global impact, we want to hear from you. Join us and help us continue to bring hope to people fighting some of the most challenging diseases of our time. Qualification : Bachelors degree in Information Technology, Business Administration, or a related field.

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Job Title: Service Engineer Electrical (EV) Job Code: SA-046 Department: EV Location: Hyderabad Experience: 2 to 5 Years Qualification: B.E / Diploma in Electrical Engineering Number of Positions: 2 Job Description: We are seeking a qualified and hands-on Service Engineer Electrical (EV) to support our electric vehicle operations in Hyderabad. This role involves diagnosing and rectifying electrical issues in EVs, ensuring excellent service delivery, and maintaining high standards of vehicle uptime and customer satisfaction. Key Responsibilities: Troubleshoot and resolve electrical issues in EVs based on customer complaints and diagnostics. Perform electrical servicing and maintenance for trucks, buses, and electric vehicles. Work on wiring harness troubleshooting, including crimping and repairs. Diagnose faults using appropriate tools and recommend corrective actions. Support customer service needs through both field and in-house service activities. Prepare and submit accurate service reports and technical documentation. Skills & Competencies: Strong knowledge and hands-on experience in electrical systems of commercial vehicles, especially EVs. Expertise in wiring harnesses, crimping, and electrical troubleshooting. Proven diagnostic skills and problem-solving capability. Effective communication, presentation, and analytical skills. Ability to work independently and handle field service assignments. Be part of a growing EV industry with opportunities for advancement. Gain hands-on experience with cutting-edge automotive technologies. Work in a supportive, high-impact environment with a focus on innovation and service excellence. Qualification : B.E / Diploma in Electrical Engineering

Job Title: Senior Consultant - FS Developer Tech Engineer Location: Hyderabad Entity: Financial Services Your Role Work across the entire solution lifecycle, including requirement analysis, front-end and back-end development, design, system integration, architecture, and support. Analyze root causes of incidents and provide well-thought-out solutions. Document the resolutions provided and share them with relevant stakeholders. Support the business by providing effort estimations and conducting feasibility studies. Perform code reviews and share the findings with colleagues to improve the quality of deliverables. Your Team You will be working as part of the End User Artificial Intelligence and Transformation team. This team develops end-user automation and solutions, based in Pune and London. We are a technology-driven team focused on end-user services, developing, integrating, testing, documenting, maintaining, supporting, and decommissioning technology solutions aimed at solving business problems. Your Expertise We re looking for someone with: Several years of experience as a software developer (experience within financial services is a plus). Expertise in Typescript, JavaScript, CSS, and frameworks such as Angular 12+, ReactJS, and NodeJS. Experience with MS SQL Server including writing and optimizing stored procedures, creating views, and managing database performance. Strong understanding of Azure services, Function Apps, Infrastructure as Code (IaaC), and GitLab. Expertise in building web service-based REST APIs. Knowledge in web development tools and data modeling. Expertise in HTML5, Bootstrap, Client-Side Development, SASS/LESS, CSS3, and Responsive Design. The ability to build client-side applications for both web browsers and mobile devices. Experience in developing tools leveraging complex data sources. Knowledge of integrating UX design and engineering into products for a seamless user experience. Experience in desktop application development. Bonus: Experience developing style guides or UX wireframes. You Are: An excellent communicator and negotiator who can articulate complex technical concepts clearly. A self-starter, capable of independently creating innovative solutions. Fluent in English, both spoken and written. Analytical and logical, able to solve problems in an efficient and effective manner. Result-oriented and assertive, with a positive attitude towards challenges. Motivated, self-directed, and driven to achieve excellence. Methodical, concise, and accurate, with a strong attention to detail. Why You Should Join Us At Deloitte, we provide an environment where you can grow your skills and be part of a team that is shaping the future of the industry. If you are a driven individual who thrives in solving complex technical challenges, this is the place to take your career to the next level. This Senior Consultant role offers an exciting opportunity to contribute to cutting-edge projects in Financial Services technology development. If you are passionate about creating solutions that matter, we encourage you to apply.

KYC EDD Analyst II At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. This role is for the KYC EDD Analyst II as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - II will be responsible to manage the speciality case work streams. In this role, candidates will be expected to work on the high net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk based approach helping mitigating any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Enhanced Due Diligence [EDD]) Minimum Bachelor s degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products & services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Overview At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft s mission of empowerment and cutting-edge technology - to life for the world s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Qualifications Required/Minimum Qualifications Bachelor's degree OR Master s degree in computer science, Information Technology, Engineering, or related field AND 14+ years experience in developing technology solutions, practice development, architecture, and consulting. Additionalor Preferred Qualifications Technical or Professional Certifications Inclusive and collaborative driving teamwork and cross-team alignment. Strong partner relationship management and solution development skills. Conversant knowledge of competing platforms and solutions. Strong executive presence including communication and presentation skills with high comfort to large and small technical audiences. Problem solving mentalityleveraginginternal and/or external resources, conflict resolution, and follow through with partners. Orchestration of application development lifecycle. Demonstrable architecture, design, implementation, and/or support of complex application architectures Candidates must alsodemonstrate the abilityto adapt tonew technologies, learn quickly, and understand relevant cloud trends is required. Other The job may require travel. Fluent English verbal and written communications skills area must. /span> Responsibilities Architecture and Design Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and establishedarchitectural styles and design patterns. Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use todeterminecustomer appetite for the business solution. DemonstrateROI that the business solution realizes. Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Collaborates with business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and documents assumptions and implications where it cannot be resolved. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Collaborates with Project Manager and Account Team toidentify, categorize, and communicate business and technical risks. Generates new and/or improvements to existing intellectual property.Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/externalcommunities. Trusted Advisor Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft s technologies, products. Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers / partners when a decision or course of action will not produceoptimalresults. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Thought Leadership Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts. Technology Areas Designing scalable solutions on Azure cloud platforms with focus on performance and resiliency, utilizing microservices architecture, data structures, modern application design patterns, and anti-patterns, such as MVC, CQRS and/or SAGA Engineering distributed applications within architectural scenarios such as Web andIoT Extensiveexperiencein application development including implementing,customizing, operating, and troubleshooting Azure Cloud solutions. Comprehensiveexpertisein microservices, Docker, and Kubernetes. Containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry DefiningCI/CDpipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g.,Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet) Strong working knowledge of security controls such as encryption, AuthN/AuthZ, application monitoring and end-to end Telemetry. Proficient with one or more Cloud Databases such as Azur...

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence. Job Title: ServiceNow Developer Key Responsibilities: Development and Customization Design, develop, and customize ServiceNow applications and modules such as Incident Management, Change Management, Problem Management, and Service Catalog. Create custom applications and workflows to meet business requirements. Integration Develop and manage integrations between ServiceNow and other enterprise applications using APIs, web services, and middleware tools. Collaborate with cross-functional teams to ensure seamless data flow across platforms. Configuration Management Configure ServiceNow instances according to best practices and organizational needs. Manage user roles, permissions, and security settings. Performance Optimization Monitor and optimize system performance, troubleshoot issues, and implement enhancements. Conduct code reviews and ensure adherence to coding standards. Collaboration and Support Work closely with ITSM process owners and stakeholders to gather requirements and design effective solutions. Provide technical support and guidance to junior developers and team members. Documentation and Training Create and maintain technical documentation, including design specifications, user guides, and process flows. Train users and staff on ServiceNow functionalities and best practices. Continuous Improvement Stay updated on ServiceNow releases, features, and industry trends. Identify opportunities for process improvements and recommend solutions. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of experience in ServiceNow development and administration. Certifications: ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred). Technical Skills: Proficiency in JavaScript, HTML, CSS, and AngularJS. Strong understanding of ServiceNow modules and ITIL processes. Experience with ServiceNow integrations (REST, SOAP). Familiarity with Agile development methodologies. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Qualification : Bachelors degree in computer science, Information Technology, or related field.

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence. Job Title: Senior Data Scientist Generative AI Job Summary: Tezo is seeking passionate AI Engineers to harness the power of Generative AI and build cutting-edge solutions that transform enterprises. Join us in revolutionizing the business landscape by developing intelligent, generative AI models that drive real-world impact at scale. In this role, you will be an integral part of the Machine Learning Platforms/Data Science team, focusing on developing, testing, and deploying Generative AI models for enterprise use cases. You ll work closely with architects, developers, and product teams to deliver state-of-the-art AI solutions. What Makes Our AI/ML Practice Unique: Purpose-Driven: We actively respond to our customers' evolving needs with innovative solutions. Collaborative: We foster a positive and engaging work environment where collective ideas thrive. Accountable: We take ownership of our performance, both individually and as a team. Service Excellence: We maximize our potential through continuous learning and improvement. Trusted: We empower individuals to make informed decisions and take calculated risks. Core Responsibilities: Build production-grade Retrieval-Augmented Generation (RAG) solutions with advanced retrieval, re-ranking, and optimization techniques. Develop GenAI applications using LangChain, LlamaIndex, and Vector Stores, leveraging Large Language Models (LLMs). Fine-tune LLMs for specific business use cases (preferred). Design and implement end-to-end machine learning and NLP solutions, including data preprocessing, modeling, and deployment. Deploy ML solutions in production using cloud services such as Azure or AWS. Collaborate with business stakeholders to ensure alignment of AI solutions with organizational goals. Lead and mentor team members, promoting best practices in data science and AI/ML. Qualifications: Required: 4+ years of experience in developing end-to-end machine learning and NLP projects. Hands-on experience with Retrieval-Augmented Generation (RAG) and advanced RAG techniques. Proficiency in building GenAI applications using LangChain, LlamaIndex, and Vector Stores. Strong expertise in Python and SQL for data science projects. Experience deploying ML models in production environments on Azure or AWS. Strong business acumen, stakeholder management, and team-leading skills. Preferred: Experience fine-tuning Large Language Models (LLMs) for business use cases. Familiarity with cloud-native AI/ML services and scalable architecture. At Tezo, you ll be part of a dynamic, innovation-driven team committed to delivering cutting-edge AI solutions that drive real-world transformation. If you re ready to take on exciting challenges and work on impactful projects, we d love to hear from you!

About Synopsys At Synopsys, we drive innovations that shape how we live and connect. From self-driving cars to AI-powered machines, our technology is central to the Era of Pervasive Intelligence. We lead in chip design, verification, and IP integration, enabling the creation of high-performance silicon chips and software content. Join us to help transform the future through continuous technological innovation. About You You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success. You thrive in a fast-paced, innovative environment and are passionate about cloud technologies that drive business outcomes. With deep expertise in AWS, Azure, and GCP, you ensure high availability, scalability, and security of cloud environments. You excel at collaborative problem-solving, incident management, and automation, while leading cross-functional teams and driving continuous improvement. What You ll Be Doing Manage, monitor, and optimize cloud infrastructure across AWS, Azure, GCP, or other cloud platforms. Lead a team of CloudOps engineers, ensuring 24x7 operations and driving team performance. Work closely with development and engineering teams to track issues, implement enhancements, and align cloud operations with business goals. Collaborate with the Customer Success Group to gather customer feedback, identify recurring issues, and provide actionable insights for service improvement. Implement processes for incident detection, response, and resolution to minimize downtime. Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency. Ensure compliance with cloud security standards and best practices, including data protection and governance. Oversee changes in operations, ensuring smooth transitions and minimal disruptions. Regularly publish support metrics to track performance and service levels. The Impact You ll Have Ensure seamless delivery and optimization of cloud-based services, ensuring high availability and reliability. Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement. Enhance collaboration between cloud operations and internal teams, aligning operations with business goals. Improve customer satisfaction by addressing customer feedback and proactively improving services. Refine incident response procedures, reducing downtime and enhancing service reliability. Drive automation and optimization efforts to increase operational efficiency. Ensure compliance with security standards, safeguarding cloud environments and customer data. What You ll Need 7+ years of experience in cloud operations, with at least 2 years in a leadership role. Strong expertise in AWS, Azure, or GCP (multi-cloud experience is a plus). Hands-on experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines. Proven ability to work effectively with cross-functional teams, including development, engineering, and customer success groups. Proficiency in monitoring and automation tools like Prometheus, Grafana, Splunk, or similar. Strong analytical and troubleshooting skills in complex cloud-based systems. Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable. Who You Are Excellent communication, leadership, and project management skills. Experience with hybrid cloud environments. Understanding of ITIL frameworks and service management processes. Familiarity with scripting languages (e.g., Python, Bash). Strong commitment to customer satisfaction and continuous improvement. The Team You ll Be a Part Of You ll join a dedicated and dynamic Cloud Operations team focused on managing, monitoring, and optimizing cloud infrastructure. Our mission is to ensure high availability, scalability, and security of cloud environments while driving business success and customer satisfaction. We collaborate closely with internal teams and the Customer Success Group to deliver exceptional cloud services and continuously improve operations. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to meet your needs. Your recruiter will provide more details about the salary range and benefits during the hiring process. Inclusion and Diversity are integral to our culture. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. The Microsoft Security Response Center (MSRC) is responsible for detecting, protecting, and responding to threats that affect Microsoft s products and services. We are looking for a motivated Security Researcher II to join our team. As part of the MSRC, our team is responsible for analyzing vulnerabilities found in Microsoft s products and services to determine their root cause, severity, and security impact. This analysis plays a critical role in shaping the security updates that are deployed to customers. The knowledge that we gain from analyzing vulnerabilities also informs the offensive and defensive security research performed by our team. As part of this research, our team works collaboratively with many teams across Microsoft to investigate, develop, and deploy security features that help discover and mitigate the biggest threats to customers. Our team is passionate about a range of topics including vulnerability discovery & automation, safer programming languages, exploit and vulnerability mitigations, software sandboxes, penetration testing & red teaming, exploit development, operating systems security (Windows and Linux), virtualization security, cloud services security, OWASP top 10, and hardware vulnerabilities and mitigations. This particular role is focused on the online services (OLS), e.g. cloud and web bugs. This is a unique opportunity to have a positive impact on improving safety for customers around the world and to work on challenging real-world security problems as part of a supportive and collaborative team. Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Qualifications Bachelor's Degree in Statistics, Mathematics, Computer Science or related field and experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection In-depth experience in working as a security engineer Experience in identifying common vulnerability types (OWASP top 10, CWE top 25) in software and services written in C#, JavaScript/HTML, C++, C, etc Ability to debug and root cause vulnerabilities in software, services, and cloud platforms Excellent written and verbal communication skills Preferred Qualifications: Public track record of vulnerability research and discovery Familiarity with cloud service architectures (Azure etc), design, and implementations Familiarity with operating system internals for Windows and/or Linux Familiarity with exploitation techniques and mitigations Responsibilities Analyzing vulnerabilities in software and services to determine their root cause, severity, and security impact Identifying variants of vulnerabilities and discovering new vulnerabilities Building tools and inventing new approaches to automate the discovery & analysis of vulnerabilities Analyzing trends in vulnerabilities being discovered to spot patterns Researching, developing, and deploying mitigations for common patterns of vulnerabilities Performing penetration testing, offensive security research, and red teaming activities Engaging with and contributing knowledge back to the security research community Mentoring and contributing to the growth of individuals within the team and across Microsoft Supporting a healthy and inclusive culture within the team and across Microsoft Qualification : Bachelor's Degree in Statistics, Mathematics, Computer Science or related field and experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection

About Us: Nspira is delighted to present a fantastic opportunity for both freshers and experienced candidates with strong language proficiency to join our dynamic team. If you are a motivated individual with a passion for customer service and relationship management, this is the role for you! Key Responsibilities: Address customer and employee concerns while providing insightful suggestions and solutions. Maintain and update the database for all information related to the assigned branch. Manage logistics data and maintain records using Excel. Build and nurture relationships with office employees to ensure the smooth flow of work and collaboration across teams. Desired Candidate Profile: Educational Qualification: Intermediate or any Graduate is eligible to apply. Language Proficiency: Fluent in English, Hindi, and the local language. Work Schedule: Flexibility to work 6 days a week from the office near Kandalakoya. What We Offer: Salary: Competitive salary as per market standards. Career Path: Progressive career growth with ample learning opportunities. Corporate Exposure: Experience working in a dynamic and fast-paced corporate environment. Personality Development: Enhance your professional skills and personal growth. Leadership Opportunities: Potential for future leadership roles as part of the organization s growth. What You Can Bring to the Role: Passion for the job and a commitment to excellence. Proven ability to multitask effectively. Strong teamwork skills and collaborative mindset. Excellent communication skills with a positive, winning attitude. Willingness to take on challenges and an eagerness to learn. A sincere approach to work with integrity, transparency, and a supportive attitude. Employee Progression: We are committed to continuously reviewing and promoting employees to help them grow faster within the organization. Many of our long-term employees (20 30 years) have thrived by taking on different roles and responsibilities, growing within the company. If you're eager to contribute to a growing organization and have the skills we re looking for, we d love to hear from you!