Service Level Agreement SLA Management Jobs in Chennai

Position: Senior Data Conversion Specialist Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we ve partnered with prestigious publishing houses around the world for over 15 years, delivering world-class digital and print content. By leveraging cutting-edge technology, streamlined processes, and deep domain expertise, we simplify publishing workflows from authoring to distribution. Our peer review and production platforms are complemented by services like copyediting, typesetting, and project & author management. Our mission is to create outstanding experiences for authors, publishers, and employees through innovation and technology, helping bring authors work to life and share it with the world. We re driven by a passion for customer-first solutions, and we empower our team to take on challenges, exchange knowledge, and enrich processes across the publishing ecosystem. What It s Like to Work Here We re a fast-growing team of smart, enthusiastic individuals with a can-do attitude. We believe in: Customer-First: We put our customers at the heart of everything we do. Continuous Learning: We embrace innovation and encourage growth. Collaboration: We work as a team, solving challenges together. If you're looking for a place where you can make a real impact, come join us! Role Overview We re looking for an experienced Senior Data Conversion Specialist to join our dynamic team. You ll be responsible for converting content into various formats, ensuring high-quality deliverables while adhering to tight deadlines. Your role involves working with XML, digital technologies, and conversion tools, while collaborating with internal teams and clients to resolve issues and meet project goals. Key Responsibilities Meet daily benchmarks and ensure timely project delivery. Ensure there are no escalations or complaints from internal or external stakeholders. Maintain accurate project records and documentation. Communicate product-related issues with detailed information and improvement suggestions. Use appropriate tools to ensure the quality of delivered content. Deliver final files to clients on specified platforms in a timely manner. Adhere to client Service Level Agreements (SLAs). Evaluate and onboard freelancers/vendors as needed. Study and understand client requirements, create instruction documents, and produce conversion samples. Analyze customer requirements to define tool requirements and document for automation. Work independently or in a team to meet tight deadlines. Skills & Experience Strong knowledge of XML, including both book and journal XML formats. Hands-on experience working with DTD, MathML, and XML editors (Epsilon, XML Exchanger, Oxygen XML, Notepad++, etc.). Familiarity with digital technologies such as XPath, XSLT, Schema, and ePub. Experience with third-party deliverables like PubMed, PMC, Ingenta, HighWire, Atypon, and Crossref. Excellent communication, problem-solving, and analytical skills. Strong attention to detail, ability to maintain quality under pressure, and a proactive learning attitude. Eligibility Criteria Role: Senior Data Conversion Specialist Location: Chennai Experience: 5+ years of related experience in data conversion or a similar field. Qualification: Bachelor's degree preferred. Equivalent years of experience may be considered in lieu of a degree. Qualification : Bachelor's degree preferred

Position: Language Editor (Level 2 & 3 Copyeditor) Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we are a leading document workflow platform focused on the publishing industry. With over 19 years of experience, we have partnered with prestigious publishing houses worldwide to deliver world-class, publication-ready digital and print content. By integrating cutting-edge technology, streamlined processes, and deep domain expertise, we simplify the entire publishing lifecycle from authoring to distribution. Our vision is to make publishing content as easy as a click of a button and become the partner of choice for organizations and individuals looking to share knowledge. We are driven by a passion for technology and innovation, delivering Happy Authors and Happy Employees. What It s Like to Work Here At Kriyadocs, every Kriyator embodies our core values to: Deliver Excellence Deliver Delight Stay Curious Stay Driven Dream Big Rise Together You could also be a Kriyator if you are: Fearless in taking on challenges. Focused on learning, demonstrating new skills, and achieving successful outcomes. Fanatical about taking pride and responsibility in your work. Role Overview We are looking for an experienced Senior Copyeditor to join our team. As a Senior Copyeditor, you will oversee the quality assessment of deliverables, mentor the editorial team, and ensure the highest editorial standards are met. This is a hands-on role that involves managing day-to-day editorial challenges and facilitating continuous learning within the group. Key Responsibilities Assess Deliverables: Evaluate the group s output daily to ensure quality standards are met. Review Articles: Conduct reviews based on customer/editor competencies, ensuring consistency and accuracy. Performance Evaluation: Quantitatively assess the team's performance and provide constructive feedback. Training & Development: Conduct daily and weekly learning sessions based on performance reports to improve editorial skills. Report & Update: Provide weekly reports on team health, progress, and challenges. Team Support: Ensure team members are equipped and comfortable with their assigned tasks. Optimization: Recognize the strengths and weaknesses within the team and work on optimizing performance. Initiate & Lead: Volunteer to lead new initiatives, training sessions, and take on additional responsibilities. Skills & Experience Excellent attention to detail and a keen eye for quality. Strong team player with excellent communication and interpersonal skills. Ability to assess and optimize the strengths of individual team members. Proactive in taking on new responsibilities and driving team improvements. Leadership in initiating new ideas and fostering a culture of continuous learning. Experience in copyediting, proofreading, and working with editorial teams in a publishing environment. Strong understanding of customer/editor competencies in the context of publishing. Eligibility Criteria Qualifications: Master's degree in Life Sciences, Technology, Humanities, or a related field. Experience: 4+ years of hands-on experience in copyediting, with a strong focus on team management and quality assurance. Skills: Strong organizational, communication, and leadership skills. Qualification : Master's degree in Life Sciences, Technology, Humanities, or a related field

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.

Description: Database Administrator (DBA) About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the role: The DBA will provide technical expertise in designing, managing, and administering databases in Cloud (AWS & Azure) and on-premises to meet the shifting organizational demands. You will engage in modernization activities to migrate databases to the cloud and will be part of automation efforts to enhance provisioning and operations of all types of datastores. What you will do: Ensure availability of critical database systems hosted on cloud and On-Premise. Manage the implementation, maintenance and enforcement of effective industry standard processes and policies across environments. Requirement gathering, end to end planning and implementation of projects related to data platform. Involved in the design process with DBA, Apps Dev, and other technical teams to implement solutions. Liaise with managers and staff of application and development teams to ensure consistent application of the tactical and strategic directions of Gartner. Meeting and exceeding SLA's/OLA's. Prepared for advancing technology. Support the tactical and strategic directions for Gartner's database infrastructure. Provide status reports to the higher management. Maintain Service Levels and department goals for problem resolution. Effective patch management and upgrade management. Works closely with other Cloud and Data Center Management staff to ensure departmental consistency. What you will need: Strong IT professional with 4+ yrs of experience in database management. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability. Must have: 2-4 years of relevant hands-on experience in Postgres database management. Should have conceptual knowledge of AWS / Azure. Willingness to learn open source / other databases technologies. Open to learn DevOps tools for day-to-day operations. Who you are: Motivated, high-potential performer, with demonstrated ability to influence and lead. Strong communicator with excellent interpersonal skills. Able to solve complex problems and successfully manage ambiguity and unexpected change. Teachable and embracing of best practices and feedback as a means of continuous improvement. Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges. Don t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Your Impact In this role, you will be responsible for monitoring key performance indicators (KPIs) and service level agreements (SLAs) to assess the effectiveness of accounting operations and drive continuous improvements in performance. You will ensure compliance with accounting standards (GAAP) and internal controls while driving enhancements in the financial reporting process. Your main responsibilities will include: Analyzing performance data to identify trends, root causes of inefficiencies, and areas for improvement, fostering a culture of accountability and performance excellence. Ensuring that the accounting shared services team consistently meets or exceeds performance expectations. Identifying and leading opportunities for automation, standardization, and process redesign, utilizing methodologies like Lean, Six Sigma, or other process improvement frameworks. Leading, coaching, and mentoring a high-performing accounting shared services team, promoting a continuous improvement mindset. Building and maintaining a vibrant, collaborative community through inspirational leadership, and leading the team through complex challenges and dilemmas to advance the function s agenda. Developing and delivering training programs and resources that empower the team to innovate and refine accounting processes continuously. Your Growth You will be part of our Global Finance Operations & Transformation team, based in Chennai. As the site leader, you will have responsibility for overseeing a team of 300+ colleagues. Your role will be pivotal in revolutionizing our accounting operations, driving transformation, and leading a high-performing team toward sustained excellence in financial operations.

Install Base Service Representative - UPS Location: Chennai, India Join Our Team at Schneider Electric! At Schneider Electric, we empower businesses with innovative energy management solutions. As an Install Base Service Representative - UPS, you will play a crucial role in delivering high-quality support and maintenance to our customers, ensuring the reliability and performance of Uninterruptible Power Supply (UPS) systems. About the Role We are looking for a self-driven and technically skilled professional to join our Secure Power 3 Phase team in Chennai. This role involves servicing, maintaining, and troubleshooting UPS systems while working closely with customers, partners, and internal teams. Key Responsibilities 1. Installation, Service & Maintenance Install, service, and repair UPS systems at customer sites. Perform preventive maintenance to enhance system reliability. Conduct start-up and commissioning for Schneider Electric UPS solutions. Diagnose technical issues and implement effective solutions. 2. Customer Support & Training Provide technical support and training to customers. Ensure customer satisfaction by addressing service-related concerns. Assist in troubleshooting and problem resolution remotely and on-site. 3. Reporting & Documentation Maintain detailed service reports for each site visit. Document equipment performance trends and provide recommendations. Ensure compliance with safety and quality standards. 4. Collaboration & Process Improvement Work closely with internal teams, partners, and sales teams to optimize service delivery. Suggest and implement process improvements to enhance service efficiency. Stay updated with the latest technologies and industry trends. Comprehensive Training Hands-on product training and technical skill development. Cutting-Edge Tools & Technology Work with state-of-the-art digital tools. Career Growth Opportunities Build a strong career with Schneider Electric. Collaborative Work Environment Be part of an innovative and customer-focused team. Qualifications & Skills Diploma/Bachelor s degree in Electrical/Electronics Engineering or a related field. 4+ years of experience in UPS service/maintenance or a related field. Strong technical knowledge of UPS systems and power electronics. Excellent troubleshooting and problem-solving skills. Experience in handling major projects is a plus. Strong communication and customer service skills. Willingness to travel for on-site service and support. If you are passionate about power solutions, customer service, and thrive in a fast-paced technical environment, we encourage you to apply today and join Schneider Electric s world-class service team! Qualification : Diploma/Bachelors degree in Electrical/Electronics Engineering or a related field.

Senior Technical Engineer EMCS Customer Projects Location: Chennai About the Role: We are looking for a Senior Technical Engineer to join Schneider Electric s Digital Power team, specializing in Energy Management and Control Systems (EMCS) for industries such as Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport. Based in Chennai, this role involves technical leadership, solution development, and project execution, working closely with internal teams, customers, and business leaders. Key Responsibilities: Technical Leadership & Execution: Lead EMCS automation engineering activities for complex projects. Provide technical solutions, innovation strategies, and execution plans. Ensure compliance with project objectives, timelines, and quality standards. Project Management & Risk Assessment: Analyze and identify risks and opportunities in project specifications during bidding and execution. Plan team activities based on workload and solution complexity. Support the Project Manager and Tendering team with technical insights. Team Development & Collaboration: Foster a culture of technical excellence and innovation within the team. Mentor and develop team members' technical competencies. Collaborate with internal and external stakeholders to drive successful project execution. Quality & Continuous Improvement: Ensure high technical quality and service levels for engineering documentation (network architecture, technical descriptions, BOM, etc.). Drive continuous improvement by setting productivity targets and implementing related actions. Ensure compliance with quality, safety, and environmental procedures. Required Skills & Competencies: Strong expertise in energy automation project execution. Leadership experience in team management and customer engagement. Deep understanding of the energy industry and automation solutions. Ability to identify and implement technical innovations. Excellent communication, problem-solving, and interpersonal skills. Highly self-motivated, proactive, and adaptable. Qualifications & Experience: Education: Bachelor s or Master s degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering. Experience: 7-8 years in energy automation, project execution, and team leadership. Experience in customer management and stakeholder collaboration is a plus. Join Schneider Electric and be part of a team driving the future of energy automation! Qualification : Bachelors or Masters degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering.

Job Title: Senior Analyst BFS (Mortgage Underwriting) Job Summary We are seeking a Senior Analyst BFS to support our Mortgage Underwriting process. This role involves analyzing loan parameters and borrower details, including income, credit, and assets, to determine loan eligibility. The candidate will be responsible for rendering credit decisions based on established criteria while ensuring compliance with Fair Lending and regulatory requirements. Key Responsibilities Mortgage Underwriting Support: Analyze borrower details, income, creditworthiness, and assets. Conduct income verification and employment validation. Perform credit history reviews, including bankruptcy, fraud alerts, foreclosures, and delinquencies. Evaluate collateral value and property specifications against loan terms and regulatory requirements. Decision-Making & Risk Assessment: Assess credit applications and determine borrower risk levels. Ensure compliance with Fair Lending and other regulatory guidelines. Apply prudent underwriting judgment based on industry best practices. Process & Compliance Management: Participate in planning and forecasting exercises with onshore and business associates. Prepare and analyze financial reports on costs and allocations. Ensure SLA compliance, report progress to clients, and run governance meetings. Act as the first escalation point for service delivery issues. Implement continuous process improvements to enhance efficiency. Team & Stakeholder Management: Conduct team meetings and address people-related concerns. Review deliverables on defined parameters for quality assurance. Required Skills & Experience Core Skills: Strong reading comprehension & analytical skills. Excellent decision-making and auditing skills. Knowledge of mortgage lending regulations. Strong logical reasoning and attention to detail. Additional Requirements: Bachelor s degree or equivalent experience. 4 to 6 years of banking experience, including 3+ years in residential Mortgage Underwriting (Conventional/FHA/VA loans). Ability to multitask, meet deadlines, and handle stress effectively. Willingness to work night shifts. Apply Now to join a team where your expertise in mortgage underwriting will make a significant impact!

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Job Title: Audio Visual (AV) Systems Engineer General Summary: Qualcomm is seeking an experienced Audio Visual (AV) Systems Engineer to support and maintain corporate AV standard solutions, ensuring seamless communication across business units. This role is responsible for designing, implementing, and maintaining AV systems that deliver a consistent and high-quality user experience. The ideal candidate should possess strong troubleshooting skills, executive-level customer service abilities, and expertise in Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp, and AV hardware/software solutions. The role also involves budgeting, scheduling, and collaborating with AV integrators to exceed customer expectations. Key Responsibilities: AV System Implementation & Support: Design, implement, and maintain corporate AV standard solutions to enhance communication and collaboration. Troubleshoot and resolve AV system issues using root cause analysis techniques. Provide end-user training and support for Microsoft Teams Rooms (MTR) and other AV systems. Align AV solution standards and practices to ensure optimal system performance and consistency. Collaborate with AV integrators, IT teams, and business units to meet AV requirements. Technical Expertise & System Maintenance: Expertise in Crestron, Extron, Biamp, and other AV control systems. Basic knowledge of AV programming and graphical user interfaces. Experience working with audio/video signal test generators, laser levels, SPL meters, and RTA equipment. Familiarity with AutoCAD for AV system designs. Support locally managed PA systems and live event production setups. Project Management & Collaboration: Work closely with AV integrators, vendors, and internal teams to deploy and optimize AV solutions. Assist in budgeting and scheduling AV projects to ensure timely and cost-effective delivery. Provide detailed reports and recommendations on AV system performance and improvements. Maintain alignment with Qualcomm s AV standards and industry best practices. Minimum Qualifications: Bachelor s/Master s degree in Information Technology, Computer Science, Computer Engineering, or a related field. OR 1+ year of IT-related work experience with a non-technical Bachelor s degree (e.g., Business, Humanities, Marketing). OR 3+ years of IT-related work experience with a high school diploma or equivalent. 3 to 15 years of experience working with AV systems and related technologies. Preferred Skills & Experience: Hands-on experience with Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp. Strong troubleshooting and root cause analysis skills. Knowledge of AV programming, graphical user interfaces, and AutoCAD. Experience supporting live events, streaming, and PA system setups. Excellent communication, customer service, and project management skills. Physical Requirements: Ability to transport and install equipment up to 20 lbs. Work on cutting-edge AV technologies in a global and innovative environment. Collaborate with top-tier professionals and industry leaders. Enjoy a competitive compensation package, career growth opportunities, and professional development.

Job Overview As a Senior Process Analyst Order to Cash (O2C) at IBM Consulting, you will be responsible for managing accounts receivable processes such as posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. This role offers the opportunity to work in a collaborative and dynamic environment, driving digital transformation using agile methodologies and AI-powered workflows. You'll work closely with clients across industries to enhance their hybrid cloud and AI journey. Key Responsibilities Receivables Management: Process and analyze accounts receivable, investigate entries, and handle audit preparation work. Cash Applications: Manage and balance daily cash applications, ensure proper allocation, and investigate unapplied payments. Direct Debit Operations: Handle Direct Debit runs, process rejections, and update Oracle systems as needed. Customer Interactions: Provide information regarding customer payments, refunds, and other accounts receivable questions. Adhere to SLAs: Ensure that all tasks are completed within the client-defined Service Level Agreements (SLAs) and timelines. Reporting & Analysis: Utilize reports to analyze account information, monitor customer account statuses, and improve cash application automation. Minimum Qualifications Education: Bachelor's Degree in Commerce, Accounting, or a related field. Experience: 3-6 years of experience in Order to Cash (O2C), with a solid understanding of accounting principles and accounts receivable processes. Hands-on experience in increasing cash application automation and reducing complexities across accounts. Proven experience in monitoring customer account statuses and cash application performance. Experience in collaborating with customers, sales teams, and finance functions to improve processes. Preferred Qualifications Education: Master's Degree in a relevant field. Experience: Proficiency in ERP Software: Experience using ERP systems (e.g., Oracle, SAP) as an end-user. Strong proficiency in MS Office applications for reporting and analysis. Ability to work under tight timelines and participate in change management initiatives. A team player who engages in team meetings and contributes to achieving business goals. Actively seeks opportunities for personal growth through educational workshops and publications. Why IBM Consulting? IBM Consulting offers a collaborative and innovative environment where curiosity and constant learning are encouraged. As a Senior Process Analyst, you will have the opportunity to work with leading visionaries in the industry, leveraging IBM's extensive technology platforms and strategic partner ecosystem. You will contribute to the hybrid cloud and AI transformation for top global companies and work on impactful, cutting-edge projects that accelerate meaningful change. Skills & Experience Technical Skills: Expertise in accounting and Order to Cash (O2C) processes. Strong problem-solving and analytical skills, with experience in automation and cash application processes. Ability to navigate ERP systems (Oracle, SAP) and MS Office tools for reporting. Communication & Collaboration: Excellent communication skills for interacting with clients and cross-functional teams. Experience working under pressure to meet business objectives and deadlines. This Role Offers The chance to work in a client-facing role that directly impacts digital transformation. The opportunity to drive process improvement and automation in the Order to Cash cycle. A supportive mentorship environment that encourages continuous learning and personal growth.

Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few. Your Role and Responsibilities As Delivery Practitioner, you are responsible for transaction processing in Accounts Payable and Accounts Receivable. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities Co-ordinate all accounting activities associated with the General Ledger particularly fixed assets, inter-company, inventory, cash and bank, indirect tax and accruals. Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions. Ensure client Service Level Agreements (SLA) and timelines are met. Required Technical and Professional Expertise Minimum 0-1 year work experience in Finance and Accounting Ability to manage order fulfilment, Collecting and applying Cash payments Experience to identify duplicate records in the Vendor Invoice receipt, verify and process the invoice accurately and in timely manner Knowledge to match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce aging of invoice Be part of a team that are Compliant to SOX e.g. documents to be posted after due Approval Experience in handling manual and automatic payment requests along with verification and payment run proposal Solid understanding of Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations Ability to handle queries through calls and Email follow-ups Working knowledge of basic accounting and various accounting principles. Ability to detect duplicate and or error records and take appropriate actions Proficient in expense management Preferred Technical and Professional Expertise Proficient in Microsoft Office applications and familiar with Accounting terminologies Experience in handling queries via calls and emails is highly desired Comprehend and process data, handle order fulfilment, collect and apply cash payments Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Maintain technical knowledge by attending educational workshops, reviewing publications We wish you great success in your career and encourage you to bring your best self to work with IBM. Qualification : Minimum 0-1 year work experience in Finance and Accounting

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

Job Description Job title: Service Parts Administrator The purpose of the Service Part Administrator is to ensure the availability of requested Service Parts to match Planned Service Events. This family is analytical and strategic in nature and works collaboratively with the wider organization to ensure we provide exceptional service to our customers. Coordinates Service part delivery to the field, returns from the field effectively, liaise with Service part suppliers, and work order planners. Your role: Generate and send invoices to clients and customers. Review billing data to ensure accuracy and consistency Track outstanding invoices and follow up with clients to ensure timely payment. Coordinate with finance or accounting teams to ensure billing aligns with accounting records. Publish Weekly and Monthly Status Prepare periodic financial and billing reports for management. Track and analyze billing data to identify trends, such as delayed payments. Generate accounts receivable aging reports and other relevant metrics. Suggest and implement improvements in the billing process to reduce errors. You're the right fit if: Min 4 Years of Service part Billing & Invoicing experience Good communication skills in writing and reading Comfortable working in Australia time Zones Ability to multi-task, prioritize, and manage time effectively Good command over English and Hindi How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

Job Role Lead DevOps Engineer will be responsible for building, configuring, monitoring, and troubleshooting cloud native applications on Azure Cloud Platform. All customer-facing and internal cloud platform elements will be required to be monitored to maintain service levels in line with customer SLAs and KPI s. What you'll be responsible for? Adapting to existing cloud infrastructure and proposing alternatives where required Understand requirements, processes & strategize scaling applications to support new launches Identifying and addressing risks to applications while maintaining application health Coordinating with Technical Teams to identify and handle root cause of issues on cloud Proposing cost saving and optimization measures for applications deployed on cloud platforms Building Docker images, creating Kubernetes manifest files and Helm Charts Platform monitoring, troubleshooting and resolution of issues on Azure (L2 support) Adherence to process compliance & ensuring platform reliability Competencies: The position must have the following competencies: Strong Hands-on experience on On Prem, Azure Platform & Azure DevOps (VSTS) Source Code Management (Git & GitHub) Expertise in Containerization using Docker & orchestration using Kubernetes Good experience using automation tools like Azure ARM templates & PowerShell Monitoring tools such as Prometheus, Loki, Grafana Strong knowledge in Linux Shell scripting and Linux OS commands Helm Package Manager and Helm charts Good understanding of Azure CLI, networking and Security Good knowledge on Azure PaaS components and customization Team Player with understanding of Agile development processes Excellent interpersonal, verbal and written communication skills Qualification and other skills What you'd have? B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills 10 + year of experience in Cloud and DevOps, preferably On Prem & Microsoft Azure Experience in setting up build and deployment pipelines (On prem & Azure DevOps) Experience in K8s, AKS, Docker and Helm, ARM templates Strong Knowledge on Git, Linux OS, shell scripting & PowerShell Prior working experience on monitoring tools like Prometheus, Grafana, Loki and Promtail will be added advantage Strong understanding of IaaS, PaaS and SaaS cloud models. Why join us? Impactful Work: Play a pivotalrole in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated Qualification : B.E/B.Tech/M.E/M.Tech/MCA (IT, CSE, ECE) with Good Communication Skills