Service Management Jobs in Chennai

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Job Title: Branch Manager Gold Loan Department: Sales Location: Chennai Job Type: Full-Time | Permanent Reporting To: Business Manager Gold Loan Job Purpose: As the Branch Manager Gold Loan at TVS Credit, you will be responsible for overseeing the end-to-end operations and business performance of your branch. This role focuses on driving gold loan disbursements, managing branch operations, leading the team, ensuring compliance, and delivering exceptional customer service. Your leadership will directly impact profitability, asset quality, and customer retention. Key Responsibilities: Branch Operations & Business Growth: Manage the gold loan portfolio for the branch and ensure sustained business growth. Lead all operational aspects including loan disbursements, cash management, gold vault handling, customer onboarding, and compliance with internal policies. Drive local marketing activities and outreach programs to increase brand visibility and customer acquisition. Team Leadership & Development: Lead, coach, and mentor branch staff to maintain a high-performance culture. Conduct periodic training and skill-building sessions to ensure the team is up-to-date with policies, processes, and customer handling practices. Performance Monitoring & Reporting: Analyze branch performance data and prepare regular reports on business KPIs, including disbursement targets, collections, and operational metrics. Leverage insights for decision-making and strategic improvements in the branch s gold loan portfolio. Customer Engagement & Retention: Ensure high standards of customer service and relationship management to drive loyalty. Act as a trusted advisor to clients throughout their gold loan lifecycle, resolving issues efficiently. Credit Quality & Collections: Maintain gold loan portfolio quality through proactive customer follow-up and timely collections. Monitor and control Non-Performing Assets (NPAs) and ensure adherence to internal risk thresholds. Valuation & Compliance: Oversee accurate valuation of pledged gold using standard techniques (e.g., scratch test, acid test, flexibility test). Ensure secure storage of gold and cash within the branch, following vault protocols and audit guidelines. Comply with all internal audit, risk, and regulatory standards during day-to-day operations. Risk Management & Security: Monitor opening and closing protocols for branch operations to maintain compliance and security standards. Ensure safety of gold and financial assets through rigorous branch-level checks and controls. Qualifications & Experience: Education: Bachelor s or Postgraduate Degree (MBA in Finance preferred) Experience: Minimum 6 years in Gold Loan operations, preferably in NBFCs or Banks Key Functional Competencies: Deep understanding of gold loan valuation, pricing, and schemes. Experience in branch-level P&L management. Familiar with loan origination systems (LOS), LMS, and CRM platforms. Strong knowledge of risk management, audit, and compliance processes. Behavioral Competencies: Leadership: Ability to manage and motivate a team effectively. Analytical Thinking: Data-driven decision-making. Customer Orientation: Strong service mindset. Communication: Excellent interpersonal and verbal skills. This is an opportunity to lead one of the most critical and fast-growing business verticals in TVS Credit. You ll work in a performance-driven culture, take ownership of a branch, and directly contribute to the company s growth while empowering local communities through gold-backed financing. Qualification : Bachelors or Postgraduate Degree (MBA in Finance preferred)

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Description: Database Administrator (DBA) About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the role: The DBA will provide technical expertise in designing, managing, and administering databases in Cloud (AWS & Azure) and on-premises to meet the shifting organizational demands. You will engage in modernization activities to migrate databases to the cloud and will be part of automation efforts to enhance provisioning and operations of all types of datastores. What you will do: Ensure availability of critical database systems hosted on cloud and On-Premise. Manage the implementation, maintenance and enforcement of effective industry standard processes and policies across environments. Requirement gathering, end to end planning and implementation of projects related to data platform. Involved in the design process with DBA, Apps Dev, and other technical teams to implement solutions. Liaise with managers and staff of application and development teams to ensure consistent application of the tactical and strategic directions of Gartner. Meeting and exceeding SLA's/OLA's. Prepared for advancing technology. Support the tactical and strategic directions for Gartner's database infrastructure. Provide status reports to the higher management. Maintain Service Levels and department goals for problem resolution. Effective patch management and upgrade management. Works closely with other Cloud and Data Center Management staff to ensure departmental consistency. What you will need: Strong IT professional with 4+ yrs of experience in database management. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability. Must have: 2-4 years of relevant hands-on experience in Postgres database management. Should have conceptual knowledge of AWS / Azure. Willingness to learn open source / other databases technologies. Open to learn DevOps tools for day-to-day operations. Who you are: Motivated, high-potential performer, with demonstrated ability to influence and lead. Strong communicator with excellent interpersonal skills. Able to solve complex problems and successfully manage ambiguity and unexpected change. Teachable and embracing of best practices and feedback as a means of continuous improvement. Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges. Don t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Job Title: Institutional Clients Group Lead Location: Chennai Company: Wipro Limited Introduction Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and achieve transformative success. With over 255,000 employees serving clients across six continents, Wipro is recognized globally for its comprehensive portfolio of services, sustainability initiatives, and corporate citizenship. At Wipro, we believe in fostering an inclusive workplace where every employee feels valued, respected, and empowered. We welcome applications from individuals from all backgrounds, including persons with disabilities. Role Overview Institutional Clients Group Lead The Institutional Clients Group (ICG) Lead will be responsible for developing and managing strategic relationships with institutional clients, such as banks, asset management firms, sovereign wealth funds, and other financial institutions. This role involves working closely with cross-functional teams to design and deliver innovative solutions tailored to clients' complex needs across technology, consulting, and business process services. Key Responsibilities Client Relationship Management Serve as the primary relationship owner for institutional clients, ensuring proactive engagement and satisfaction. Understand client business models, technology roadmaps, and strategic priorities to anticipate needs and offer tailored solutions. Drive client account planning in collaboration with internal teams, ensuring client-centric solutions and alignment with Wipro s capabilities. Business Development & Growth Identify new business opportunities within the institutional client segment, leveraging Wipro s full-service capabilities. Partner with sales, delivery, and solutioning teams to create custom proposals aligned with client requirements. Cross-sell and up-sell digital transformation, cloud, cybersecurity, infrastructure, and business process services to deepen client partnerships. Strategic Advisory & Thought Leadership Act as a trusted advisor to institutional clients, providing insights on industry trends, emerging technologies, regulatory changes, and operational efficiencies. Represent Wipro in client forums, industry panels, and strategic discussions to enhance Wipro s brand equity within the institutional segment. Risk & Compliance Oversight Ensure all engagements are compliant with regulatory requirements, particularly in highly regulated sectors like banking and financial services. Collaborate with legal, compliance, and risk teams to mitigate operational and reputational risks in client engagements. Internal Collaboration & Leadership Work closely with delivery teams, domain experts, and technology leaders to ensure seamless execution and delivery of projects. Lead internal strategy sessions to identify emerging trends, client pain points, and innovation opportunities. Mentor and guide junior client partners and account managers, fostering a culture of excellence and client-centricity. Qualifications & Experience Requirement Details Education MBA/PGDM (Finance/Strategy/International Business) or relevant domain certifications (CFA/FRM is a plus) Experience 12+ years of experience in institutional client management, preferably within IT services, consulting, or financial services industries Domain Knowledge Strong understanding of capital markets, asset management, banking technology ecosystems, and regulatory environments Client Portfolio Prior experience managing relationships with global banks, insurance firms, asset managers, or sovereign institutions Key Competencies Work with top-tier institutional clients on transformative initiatives. Be part of a global leader in technology and consulting services. Access cutting-edge innovation and a strong ecosystem of technology partners. Opportunity to drive digital transformation across financial institutions globally. Benefit from a culture that values diversity, inclusion, and continuous learning. If you are passionate about building relationships, driving growth, and delivering value to institutional clients, we encourage you to apply. Qualification : MBA/PGDM (Finance/Strategy/International Business) or relevant domain certifications (CFA/FRM is a plus)

Role: Bank Authorizer Business Unit: Retail Banking Function/Department: Branch Banking Location: PAN India Experience: 6+ Years (Banking or Allied Business) Education: Graduate/Post-Graduate (Any Discipline) Job Purpose: The Bank Authorizer is responsible for delivering exceptional customer service and fostering long-term banking relationships. This role involves client engagement, customer service, banking operations, liability build-up, and cross-sales at the designated branch while ensuring regulatory compliance. Key Responsibilities: Customer Engagement & Business Growth: Actively engage with assigned customer portfolios to drive CASA (Current & Savings Accounts), Term Deposits (TD), Assets & Wealth cross-sell. Meet and exceed business targets as per the performance scorecard. Offer need-based product solutions that align client requirements with business offerings. Enhance product penetration per customer relationship through effective engagement. Leverage customer references to generate new business opportunities. Customer Service & Relationship Management: Foster a customer-centric approach by ensuring quick resolution of queries and complaints. Strengthen client relationships to enhance customer retention and satisfaction. Regulatory Compliance & Risk Management: Ensure full adherence to banking regulations and internal policies related to: Anti-Money Laundering (AML) Know Your Customer (KYC) Data & Information Security Assist in audit closure by addressing observations in reports. Branch Operations & Governance: Conduct internal audits and ensure adherence to regulatory guidelines. Maintain operational efficiency and support branch-level compliance. Key Performance Metrics: CASA/TD Growth and Share of Customer Wallet Cross-Sell Targets & Product Penetration Performance Scorecard Achievement Customer Satisfaction & Compliance Adherence Be part of a leading BFSI organization driving financial inclusion. Enhance your expertise in retail banking, client management, and financial operations. Work in a dynamic and customer-focused environment. If you have 6+ years of experience in banking or allied businesses, a strong understanding of customer engagement, banking operations, and compliance, we invite you to join our team! Qualification : Graduate/Post-Graduate (Any Discipline)

Job Title: Engineering Manager Location: Chennai Business Unit: Corporate Function Function: Information Technology Experience: 7-10 years Education: Graduate: B.E. (Computer Science, Information Technology) from Tier I/II Institutes Post-Graduate: Any Job Purpose: As an Engineering Manager, you will lead a team of engineers to develop scalable, secure, and reliable banking systems that power various banking services, including account opening, asset & liability management, wealth management, and payments. You will define engineering strategies, drive the technical roadmap, and manage priorities across cross-functional teams to deliver high-impact business solutions. Roles & Responsibilities: Technical Leadership & Architecture: Define the product and service evolution roadmap in collaboration with product owners & business stakeholders. Lead a team of engineers to build and maintain microservice-based applications. Develop and enforce coding standards, guidelines, and best practices. Ensure adherence to SOA architecture principles and web service standards (WSSE, XML, SOAP, WSDL, XSD, UDDI, REST). Oversee database design & management for relational (Oracle) and NoSQL (MongoDB) databases. Project & Agile Management: Drive Agile methodologies for efficient project execution and delivery. Ensure seamless production rollouts using blue-green & canary deployment strategies. Oversee CI/CD pipeline management, ensuring strict adherence to quality gates. Manage application support & incident resolution to maintain system uptime and reliability. Quality & Code Management: Perform code reviews to ensure scalability, security, and maintainability. Implement robust testing methodologies to maintain high-quality deliverables. Maintain enterprise integration standards with Java/Golang, Spring Boot, REST APIs, and XML/JSON data formats. Innovation & Continuous Improvement: Stay updated on modern JavaScript frameworks/libraries like Vue.js, React, or Angular. Drive process automation and engineering excellence to enhance development efficiency. Foster a culture of innovation, collaboration, and technical excellence within the team. Key Skills & Competencies: Strong project management skills, attention to detail, and excellent communication. Expertise in Java/Golang, Spring Boot, REST APIs, XML, JSON, XSLT. Experience with relational (Oracle) and NoSQL (MongoDB) databases. Understanding of front-end technologies (Vue.js, React, or Angular). Be part of a high-impact technology team in the banking sector. Work on cutting-edge digital banking solutions. Lead innovative projects with a focus on security, scalability, and automation. If you have the passion to build the best banking systems in the world, we d love to hear from you!

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :

Field Services Sales Professional Location: Chennai, India About Schneider Electric Services Business Schneider Electric s Services Business offers cutting-edge solutions to design, implement, and optimize electrical infrastructure and smart systems for buildings, data centers, industries, and infrastructure. We are looking for a highly motivated and experienced sales professional with 5-10 years of experience to join our Field Services Sales team. This is a B2B sales role requiring a proactive approach to acquire new business, maintain an existing customer base, and collaborate with partners. Key Responsibilities 1. Sales & Business Development Prospect target accounts for new business opportunities. Maintain and expand existing customer relationships in the assigned territory. Achieve sales targets through a consultative selling approach. Work with partners to enhance business growth. Conduct 2-3 customer visits daily to drive field engagement. 2. Solution & Service Offerings Promote and sell retrofit & revamp solutions for UPS & Precision Air Conditioning (PAC) systems. Offer Data Center Consulting & Modernization services. Drive sales of IoT-based Asset Management solutions. Manage install base customers, ensuring continued service engagement. 3. Financial & Operational Management Provide weekly sales forecasts for bookings, billing, and collections. Ensure timely follow-ups on revenue collection and customer commitments. Work extended hours as needed to meet business demands. Skills & Competencies Self-driven individual with a strong commitment to achieving targets. Ability to multi-task and handle a dynamic sales environment. Strong Techno-Commercial knowledge of UPS & PAC Systems to manage solution-based and digital business sales. Excellent written and verbal communication skills. Ability to adapt and maintain an agile work approach. Qualifications Degree/Diploma in Electrical & Electronics Engineering (EEE) / Electronics & Communication Engineering (ECE). MBA in Marketing is an added advantage. At Schneider Electric, we foster a culture of innovation, inclusion, and sustainability. This role offers a challenging and rewarding opportunity to grow within a globally recognized leader in energy management and automation. Apply today and become a part of our dynamic Field Services Sales team! Qualification : ???? Degree/Diploma in Electrical & Electronics Engineering (EEE) / Electronics & Communication Engineering (ECE).???? MBA in Marketing is an added advantage.

Install Base Service Representative - UPS Location: Chennai, India Join Our Team at Schneider Electric! At Schneider Electric, we empower businesses with innovative energy management solutions. As an Install Base Service Representative - UPS, you will play a crucial role in delivering high-quality support and maintenance to our customers, ensuring the reliability and performance of Uninterruptible Power Supply (UPS) systems. About the Role We are looking for a self-driven and technically skilled professional to join our Secure Power 3 Phase team in Chennai. This role involves servicing, maintaining, and troubleshooting UPS systems while working closely with customers, partners, and internal teams. Key Responsibilities 1. Installation, Service & Maintenance Install, service, and repair UPS systems at customer sites. Perform preventive maintenance to enhance system reliability. Conduct start-up and commissioning for Schneider Electric UPS solutions. Diagnose technical issues and implement effective solutions. 2. Customer Support & Training Provide technical support and training to customers. Ensure customer satisfaction by addressing service-related concerns. Assist in troubleshooting and problem resolution remotely and on-site. 3. Reporting & Documentation Maintain detailed service reports for each site visit. Document equipment performance trends and provide recommendations. Ensure compliance with safety and quality standards. 4. Collaboration & Process Improvement Work closely with internal teams, partners, and sales teams to optimize service delivery. Suggest and implement process improvements to enhance service efficiency. Stay updated with the latest technologies and industry trends. Comprehensive Training Hands-on product training and technical skill development. Cutting-Edge Tools & Technology Work with state-of-the-art digital tools. Career Growth Opportunities Build a strong career with Schneider Electric. Collaborative Work Environment Be part of an innovative and customer-focused team. Qualifications & Skills Diploma/Bachelor s degree in Electrical/Electronics Engineering or a related field. 4+ years of experience in UPS service/maintenance or a related field. Strong technical knowledge of UPS systems and power electronics. Excellent troubleshooting and problem-solving skills. Experience in handling major projects is a plus. Strong communication and customer service skills. Willingness to travel for on-site service and support. If you are passionate about power solutions, customer service, and thrive in a fast-paced technical environment, we encourage you to apply today and join Schneider Electric s world-class service team! Qualification : Diploma/Bachelors degree in Electrical/Electronics Engineering or a related field.

Channel Sales Manager Secure Power Services Location: Chennai Job Summary: We are looking for a dynamic Channel Sales Manager to drive Schneider Electric s Secure Power Services business through channel partners and distributors. The ideal candidate should have expertise in UPS solutions, channel management, and service sales, along with the ability to develop strong value propositions and execute strategic initiatives for business growth. Key Responsibilities: Sales & Business Growth: Drive sales through partners, distributors, and end-users. Lead new business initiatives to ensure continuous growth in service sales. Focus on recurring business capture and expansion. Channel & Partner Management: Build and strengthen a partner network to enhance service offerings. Develop and manage relationships with partners to drive business growth. Successfully plan and implement new service initiatives. Customer Engagement & Value Proposition: Deliver impactful presentations and demonstrations across various market segments. Support the development of value-driven service offerings for customers. Convince external stakeholders to adopt Schneider Electric s complete solutions. Key Performance Indicators (KPIs): Order Intake & Sales Performance Business Pipeline Development New Partner Acquisition & Engagement Successful Execution of New Service Initiatives Required Skills & Competencies: Excellent communication and interpersonal skills. Strong ability to negotiate and influence stakeholders. Customer-focused approach with active listening capabilities. Highly self-motivated, proactive, and adaptable to dynamic environments. Risk-taker and team player, capable of driving business initiatives. Qualifications & Experience: Education: Diploma/Degree in a technical field. Experience: 5+ years in solution sales, particularly with UPS products and service solutions. Expertise: Channel Sales & Partner Management Customer Relationship Management IT Services Business (UPS & Other Solutions) Techno-Commercial Acumen Join Schneider Electric and be part of a team that is transforming the future of secure power solutions!

Job Title: Application Lead Project Role: Application Lead Experience: Minimum 12 Years Location: Chennai Education: 15 Years of Full-Time Education Must-Have Skills: ServiceNow IT Service Management Good-to-Have Skills: ITIL Framework, ServiceNow Administration & Configuration, JavaScript, HTML/CSS About the Role As an Application Lead, you will be responsible for leading the design, development, and configuration of applications while acting as the primary point of contact. This role requires strong leadership skills to manage teams effectively, drive project success, and ensure smooth coordination across multiple teams. Your expertise in ServiceNow IT Service Management will be crucial in delivering high-quality solutions and driving innovation in application development. Key Responsibilities Serve as a Subject Matter Expert (SME) in ServiceNow IT Service Management. Lead and manage the team to ensure successful project execution. Take ownership of team decisions and overall project delivery. Engage with multiple teams, contributing to strategic decision-making. Provide solutions that apply across teams, ensuring efficiency and innovation. Oversee the design, development, and configuration of applications. Act as the primary point of contact for the project. Ensure effective communication and coordination within the team. Professional & Technical Skills Must-Have Skills: Expertise in ServiceNow IT Service Management. Strong understanding of IT service management (ITSM) principles and best practices. Experience in designing and implementing ServiceNow solutions. Hands-on knowledge of ServiceNow modules, including: Incident Management Problem Management Change Management Service Catalog Experience in integrating ServiceNow with other enterprise systems. Good-to-Have Skills: Familiarity with the ITIL framework. Experience in ServiceNow administration and configuration. Basic knowledge of JavaScript, HTML, and CSS for ServiceNow customization. Additional Information Minimum 12 years of experience in ServiceNow IT Service Management is required. This role is based in Chennai. Candidates must have 15 years of full-time education. Join us and be a key player in driving innovation and leading impactful ServiceNow solutions!

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Job Title: Audio Visual (AV) Systems Engineer General Summary: Qualcomm is seeking an experienced Audio Visual (AV) Systems Engineer to support and maintain corporate AV standard solutions, ensuring seamless communication across business units. This role is responsible for designing, implementing, and maintaining AV systems that deliver a consistent and high-quality user experience. The ideal candidate should possess strong troubleshooting skills, executive-level customer service abilities, and expertise in Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp, and AV hardware/software solutions. The role also involves budgeting, scheduling, and collaborating with AV integrators to exceed customer expectations. Key Responsibilities: AV System Implementation & Support: Design, implement, and maintain corporate AV standard solutions to enhance communication and collaboration. Troubleshoot and resolve AV system issues using root cause analysis techniques. Provide end-user training and support for Microsoft Teams Rooms (MTR) and other AV systems. Align AV solution standards and practices to ensure optimal system performance and consistency. Collaborate with AV integrators, IT teams, and business units to meet AV requirements. Technical Expertise & System Maintenance: Expertise in Crestron, Extron, Biamp, and other AV control systems. Basic knowledge of AV programming and graphical user interfaces. Experience working with audio/video signal test generators, laser levels, SPL meters, and RTA equipment. Familiarity with AutoCAD for AV system designs. Support locally managed PA systems and live event production setups. Project Management & Collaboration: Work closely with AV integrators, vendors, and internal teams to deploy and optimize AV solutions. Assist in budgeting and scheduling AV projects to ensure timely and cost-effective delivery. Provide detailed reports and recommendations on AV system performance and improvements. Maintain alignment with Qualcomm s AV standards and industry best practices. Minimum Qualifications: Bachelor s/Master s degree in Information Technology, Computer Science, Computer Engineering, or a related field. OR 1+ year of IT-related work experience with a non-technical Bachelor s degree (e.g., Business, Humanities, Marketing). OR 3+ years of IT-related work experience with a high school diploma or equivalent. 3 to 15 years of experience working with AV systems and related technologies. Preferred Skills & Experience: Hands-on experience with Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp. Strong troubleshooting and root cause analysis skills. Knowledge of AV programming, graphical user interfaces, and AutoCAD. Experience supporting live events, streaming, and PA system setups. Excellent communication, customer service, and project management skills. Physical Requirements: Ability to transport and install equipment up to 20 lbs. Work on cutting-edge AV technologies in a global and innovative environment. Collaborate with top-tier professionals and industry leaders. Enjoy a competitive compensation package, career growth opportunities, and professional development.

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

Job Description Job title: Service Parts Administrator The purpose of the Service Part Administrator is to ensure the availability of requested Service Parts to match Planned Service Events. This family is analytical and strategic in nature and works collaboratively with the wider organization to ensure we provide exceptional service to our customers. Coordinates Service part delivery to the field, returns from the field effectively, liaise with Service part suppliers, and work order planners. Your role: Generate and send invoices to clients and customers. Review billing data to ensure accuracy and consistency Track outstanding invoices and follow up with clients to ensure timely payment. Coordinate with finance or accounting teams to ensure billing aligns with accounting records. Publish Weekly and Monthly Status Prepare periodic financial and billing reports for management. Track and analyze billing data to identify trends, such as delayed payments. Generate accounts receivable aging reports and other relevant metrics. Suggest and implement improvements in the billing process to reduce errors. You're the right fit if: Min 4 Years of Service part Billing & Invoicing experience Good communication skills in writing and reading Comfortable working in Australia time Zones Ability to multi-task, prioritize, and manage time effectively Good command over English and Hindi How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.