Service Management Jobs in Pune

Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.

Team Lead Account Management Location: Pune Experience: 3+ years Employment Type: Full-Time About Amura Amura Marketing Technologies is a next-generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands across India. Guided by the philosophy of Marketing Engineered , we blend creativity, data, and technology to craft innovative marketing strategies that drive measurable results. Role Overview We are looking for a dynamic and experienced Team Lead Account Management to lead client strategy, execution, and servicing across multiple digital projects. This role involves managing a team of account managers, driving campaign performance, and ensuring seamless coordination between internal teams and clients. You'll be responsible for delivering marketing strategies that align with client goals and deliver measurable impact. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement comprehensive, data-driven marketing strategies tailored to client objectives. Ensure strategies are aligned with industry best practices and designed to drive measurable engagement and conversions. Lead full-funnel strategy development across awareness, consideration, and conversion stages. 2. Team & Project Management Manage, mentor, and guide a team of junior account managers. Allocate tasks effectively to ensure timely, high-quality project delivery. Collaborate cross-functionally with creative, content, media, and tech teams to execute campaigns efficiently. 3. Client Engagement & Servicing Act as the primary point of contact for clients, ensuring proactive communication, updates, and relationship management. Understand client briefs in depth and translate them into actionable strategies. Maintain high client satisfaction through consistent service quality and strategic value. 4. Campaign Management Oversee the execution of campaigns across multiple digital platforms. Monitor performance, troubleshoot issues, and optimize in real-time to maximize ROI. Report campaign results with insights and next steps for growth. 5. Digital Platforms & Tools Proficient in platforms such as: Google Ads & Google Analytics Meta (Facebook) Business Manager Demand-Side Platforms (DSPs) and programmatic advertising tools Ability to leverage analytics tools to inform campaign performance and optimization. Must-Have Skills Strong command of full-funnel marketing strategies and their implementation. Proven expertise in performance marketing, including ROI optimization and attribution modeling. Ability to conceptualize and execute impactful marketing campaigns. Experience translating strategy into operational execution with a focus on timelines and outcomes. Strong communication and leadership skills with the ability to liaise between clients and cross-functional teams. Desired Qualifications & Experience Minimum 3 years of experience in digital marketing and account management, preferably in an agency setting. Prior experience in client strategy, servicing, and project management. Hands-on experience managing a team of 6 or more people. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical mindset with the ability to turn data insights into actionable strategies. Excellent interpersonal and decision-making skills with a high degree of ownership. Who You Are You thrive in a fast-paced, high-growth environment. You re a strategic thinker with attention to detail and a drive for results. You take ownership, stay proactive, and are relentless in project execution. You re a natural leader, a strong communicator, and a team player. You enjoy solving problems, learning new tools, and contributing to a dynamic work culture. Apply now and join Amura in shaping the future of marketing.

Head Service Operations Location: Pune Department: Product Management Product Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students revolutionizing online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Recognized with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame (Software Company - 2022), and the Women Tech Council Shatter List, our all-encompassing software suite includes rent payments, insurance, leasing, maintenance, marketing, and communication tools reshaping property management worldwide. With a team of 2,200+ professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup agility with enterprise stability. We prioritize transparent communication, diversity of thought, bold innovation, and collective excellence to create better living experiences globally. Role Overview Entrata is seeking a seasoned and motivated Head of Service Operations (Senior Director/Vice President level) to lead and scale our India-based operational teams. Reporting directly to the Managing Director of India, this role will partner closely with India and US leadership, including R&D, Implementation, Support, and Services. Your primary responsibility will be managing current shared services teams such as Utility Operations, Professional Services/Implementation, Support, and Marketing Services while strategically expanding operational capabilities within India. The focus will be on driving cost efficiency, process optimization, operational excellence, and sustainable growth. This position demands a proven leader with extensive experience managing high-performing teams, preferably in the SaaS industry or similar fast-paced environments. Key Responsibilities Operational Leadership: Set strategic direction and provide leadership for India-based operational teams aligned with global company goals and India-specific initiatives. Team Management: Lead, mentor, and develop a diverse group of operational professionals, fostering a culture of collaboration, accountability, and continuous improvement. Shared Services Growth: Plan and execute the transition of additional operational functions to India, targeting cost efficiencies, process improvements, and service-level enhancement. Operational Excellence: Implement best practices and leverage technology to improve productivity, streamline workflows, and enhance service quality. Budget & Financial Oversight: Manage the operational budget, optimize resource allocation, and ensure maximum ROI. Cross-Functional Collaboration: Partner with leadership across India and the US including R&D, Implementation, and Support to integrate operations seamlessly. Vendor & Partner Management: Oversee vendor relationships, enforce service level agreements, and control costs effectively. Performance Monitoring: Define KPIs and metrics, regularly reporting operational performance to senior leadership. Compliance & Risk Management: Ensure adherence to relevant regulations and internal policies while proactively managing operational risks. Talent Acquisition & Development: Lead hiring efforts and talent development to build a strong, scalable operations team. Minimum Qualifications Bachelor s degree in a relevant discipline. 15+ years of progressive experience in operations management. Proven success building and leading high-performing, geographically dispersed teams. Deep understanding of shared services models and operational transition experience. Strong capability managing multiple technical and operational functions aligned to corporate objectives. Excellent cross-functional collaboration skills across global teams. Advanced analytical, problem-solving, and decision-making abilities. Outstanding communication, interpersonal, and presentation skills. Experience managing operations in a global, multi-time zone environment. Familiarity with India s business environment and regulatory landscape. Preferred Qualifications MBA or other advanced degree. SaaS industry experience. Knowledge of relevant SaaS platforms and technologies. Demonstrated success in transitioning operations to cost-effective locations. Experience in vendor management and financial reporting. Expertise in operational excellence methodologies (Lean, Six Sigma, etc.). Proven track record of scaling operations in high-growth companies. In-depth understanding of compliance standards and regulatory requirements. Lead and grow a key operational hub within a leading global proptech company. Collaborate with innovative, diverse teams across multiple continents. Influence the development of scalable, efficient operational models. Access to ongoing professional growth opportunities in a dynamic environment. Qualification : Bachelors degree in a relevant discipline

Tactical Buyer Location: Pune Experience: 4 6 Years Department: Purchase / Procurement Education: Graduate / Diploma / Engineering (preferred) Key Tools: SAP, MS Excel Job Summary We are seeking an experienced Tactical Buyer to manage the procurement of services and plant-related requirements through effective sourcing, negotiation, and vendor management. The role requires hands-on experience with the P2P cycle, SAP, and the ability to manage a diverse range of service categories across admin, plant utilities, and annual maintenance contracts. Key Responsibilities 1. Procurement Process Management Handle the end-to-end P2P cycle, from PR to PO and payment follow-up. Coordinate with internal stakeholders to understand technical specifications and scope of work. Identify potential vendors and float RFQs (Request for Quotation). Negotiate for cost optimization, extended credit terms, and favorable contract conditions. Create and analyze commercial comparison sheets. Obtain necessary approvals via digital portals as per Delegation of Authority (DoA). Ensure timely PO issuance, GRN/Service Entry, and vendor payment follow-up. 2. Category Ownership Responsible for sourcing and procurement of: Admin Services: Canteen, housekeeping, gardening, OHC, health check-ups. Hospitality: Corporate events, offsite get-togethers, celebrations. AMCs & Services: Calibration, pest control, environmental monitoring, equipment maintenance. Utilities: HVAC, fire fighting systems, ETP/STP, RO plants, cranes, forklifts, waste disposal. Plant & Facility Maintenance Services 3. Tools & Process Efficiency Utilize SAP for PR/PO creation and tracking. Maintain data and comparisons in MS Excel. Use e-Auction/Online Procurement portals where applicable. Ensure alignment with internal procurement policies and compliance requirements. Skills & Competencies In-depth knowledge of procurement operations and service sourcing. Strong negotiation and vendor management capabilities. Proficient in SAP (MM module) and Excel-based analysis. Ability to manage multiple priorities and stakeholders. Strong communication and documentation skills. Qualification : Graduate / Diploma / Engineering (preferred)

Position: Senior Manager Commercial After Market Location: Pune Reporting To: Assistant General Manager Commercial Education: ICWA Experience: 6 8 years Industry Preference: Heavy Engineering / Automobile Job Purpose To drive profitability and process excellence across the After Market business vertical, including spare parts, services, AMC, FMC, and rental operations. The role involves strategic commercial analysis, business partnering, process improvement, and ensuring robust internal controls through SOPs and compliance practices. Key Responsibilities Commercial Analysis & Business Structuring Analyze and structure commercial contracts related to After Market services (spare parts, AMC, FMC, rental, etc.). Evaluate business proposals such as service contracts, machine sales, and used machine valuations considering profitability, condition, usability, and documentation accuracy. Review and monitor rental contracts for adherence and timely execution. Business Partnering & Strategy Partner with cross-functional teams (Service, Sales, Finance) to identify opportunities for revenue enhancement and cost optimization. Support sustainable growth through data-backed decision-making and risk analysis. Internal Controls & SOP Development Design, implement, and strengthen internal control mechanisms to ensure process compliance and accountability. Prepare and update Standard Operating Procedures (SOPs) in alignment with organizational best practices. Process Improvement & Automation Identify repetitive or manual processes and propose automation solutions to improve efficiency. Introduce process orientation and scalable systems for commercial tasks. MIS & Reporting Develop and maintain custom MIS reports to meet evolving business needs. Provide analytical insights to management for strategic decision-making. Analyze workshop productivity and efficiency metrics monthly to drive performance improvements. Documentation & Audit Trail Ensure all commercial calculations, contract decisions, and business proposals are documented thoroughly and systematically for audit readiness and traceability. Required Skills & Competencies Strong analytical and problem-solving abilities. Excellent verbal and written communication. Proficient in commercial documentation and financial evaluation. Effective interpersonal skills with the ability to influence stakeholders. Strong presentation and reporting skills. Collaborative, assertive, and process-driven. Proficient in planning, organizing, and multitasking. Qualification : ICWA

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

About Talentica Software: Talentica Software is a boutique software development company founded by industry veterans and alumni from IIT Bombay. We specialize in helping startups build innovative products by leveraging the latest tools and technologies to solve real-world challenges. With over 21 years of experience, we've partnered with 180+ startups, primarily in the US, and contributed to numerous successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a DevOps SRE Manager to lead our cloud operations, with a primary focus on Google Cloud Platform (GCP) and secondary support for AWS. In this role, you will manage two critical teams: one DevOps team responsible for GCP infrastructure, and a CloudOps/SRE team ensuring 24/7 uptime for our mission-critical services. This position requires a blend of technical expertise, leadership skills, and customer relationship management. You ll be responsible for ensuring the reliability, scalability, and security of our infrastructure while overseeing smooth cloud operations. What You ll Be Doing: As a DevOps SRE Manager, your responsibilities will include: Managing GCP Operations: Oversee DevOps operations within Google Cloud Platform using tools like Terraform, Kubernetes (GKE), Prometheus, and Grafana. Infrastructure Automation: Ensure timely execution of tasks and optimize infrastructure automation to improve operational efficiency. CI/CD Enhancement: Drive improvements to CI/CD pipelines, enforce cloud security best practices, and enhance software delivery processes. System Reliability: Improve system reliability through advanced monitoring, logging, and alerting solutions. Cloud Optimization: Optimize cloud infrastructure for cost-effectiveness, scalability, and security, ensuring long-term operational efficiency. Leading CloudOps/SRE Teams: Manage a 24x7 CloudOps/SRE team focused on maintaining service uptime and providing prompt incident response. Incident Management: Lead incident management processes, including conducting Root Cause Analysis (RCA) and ensuring adherence to SLAs. Implement Observability Best Practices: Utilize Grafana, Prometheus, and Opsgenie to implement observability best practices. Promote Automation: Foster self-healing, automated infrastructure to reduce manual interventions and improve operational efficiency. Customer Relationship Management: Build and maintain strong customer relationships through transparent and clear communication. Mentorship and Leadership: Lead and mentor cross-functional teams of DevOps and CloudOps/SRE engineers, ensuring high productivity, continuous professional growth, and performance reviews. AWS Support: Provide basic-to-intermediate support for AWS services (IAM, EC2, S3, Lambda, CloudFormation) and assist in hybrid cloud integration when required. To Be Successful in This Role, You Should Have: Qualifications: BE/BTech from a reputable engineering institute. Experience: 8-12 years of experience in DevOps, CloudOps, or SRE roles. Technical Expertise: Primary Cloud Platform: Expertise in Google Cloud Platform (GCP). Secondary Cloud Platform: Experience with AWS. Infrastructure as Code (IaC): Strong experience with Terraform. Containerization & Orchestration: Hands-on experience with Kubernetes (GKE). CI/CD & Automation: Expertise in tools such as Jenkins, GitOps, and Ansible. Monitoring & Observability: Proficient in Prometheus, Grafana. Incident & Alerting: Familiarity with Opsgenie. Big Data & Streaming: Experience with Kafka, Airflow, Druid. AWS Services: Experience with IAM, EC2, S3, Lambda, CloudFormation, and CloudWatch. Additional Skills: Proven experience managing 24x7 operations and multi-cloud environments. Hands-on expertise with GCP infrastructure, Terraform, Kubernetes, and CI/CD pipelines. Experience with incident management, RCA, monitoring, and alerting. Strong understanding of reliability engineering, automation, and cloud security best practices. Bonus Points If You Have: Experience working with Kafka, Airflow, and Druid in large-scale environments. Certifications such as GCP Professional DevOps Engineer, AWS Solutions Architect, or Kubernetes. Working knowledge of AWS cloud services, especially in hybrid-cloud environments. What You ll Find Here: A Culture of Innovation: We focus exclusively on cutting-edge development. Our clients seek our expertise for innovative solutions, not maintenance work. Endless Learning Opportunities: Constantly expand your skills and stay on top of the latest trends and advancements in cloud technologies. Talented Peers: Work alongside top-tier engineers from India s best institutes (IITs, NITs, and others), fostering a collaborative and growth-oriented environment. Work-Life Balance: We value your well-being and offer flexible schedules and remote work options to help you maintain a healthy work-life balance. A Great Culture: 82% of our employees recommend Talentica to their peers (according to Glassdoor), which speaks to the positive work environment we ve built. Recognition & Rewards: We celebrate success and ensure that your contributions are recognized and appreciated. At Talentica, we invite you to take ownership of large-scale, impactful projects and work with cutting-edge technologies. If you re ready to make a real difference in shaping the future of our industry, we d love to have you join us. Qualification : BE/BTech from a reputable engineering institute.

Cybersecurity Operations Manager Overview: We are seeking a transformational leader to shape and manage our Cybersecurity Operations capabilities. The Cybersecurity Operations Manager will oversee people, processes, and technology across multiple security domains, ensuring robust cybersecurity defenses and operations. Key Responsibilities: Manage the 24/7 Security Operations Center (SOC), Incident Response, Threat Intelligence, Identity & Access Management (IDAM), and IT Resiliency functions. Implement and oversee cybersecurity technologies and best practices. Act as the cybersecurity service/product owner, managing vendor relationships. Lead Cybersecurity Centers of Excellence and service delivery, ensuring high-quality outcomes. Set the vision, strategy, and roadmap for cybersecurity capabilities. Manage executive relationships and drive strategic initiatives for the cybersecurity team. Provide leadership and performance management for security teams. Ensure compliance with industry standards, regulations, and security frameworks. Continuously improve SOC capabilities and response processes. Communicate the organization s security posture and status to all levels. Required Qualifications: Bachelor s degree in Cybersecurity, Computer Science, or a related field. 8+ years of progressive experience in cybersecurity. 3+ years of supervisory experience. In-depth knowledge of modern security technologies and concepts. Experience with EDR/XDR, SOAR, and SIEM tools. Knowledge of Email Gateway Security and Threat Intelligence hunting/implementation. Familiarity with MITRE ATT&CK framework. Experience with Next-Gen Proxy and Firewalls. Vendor and contract management experience. Financial acumen, including CapEx and OpEx budgeting. Strong stakeholder management and communication skills. Key Competencies: Ability to work under pressure and meet deadlines. Detail-oriented with strong analytical skills. Excellent communication skills, both written and verbal. Self-motivated and a continuous learner. Ability to manage multiple tasks in a fast-paced environment. Preferred Qualifications: Cybersecurity certifications (e.g., CISSP, CISM, CISA). Experience with Agile methodologies. Knowledge of DevSecOps practices. Experience in the energy sector. Expertise in service design and management. Proven project delivery experience. Company Description: Syngenta Group is one of the world s leading sustainable agriculture innovation companies, with over 53,000 employees across more than 100 countries. We strive to transform agriculture with tailored solutions that benefit farmers, society, and the planet. We are committed to the highest standards of ethics and integrity and creating an inclusive, discrimination-free workplace. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : Bachelors degree in Cybersecurity, Computer Science, or a related field.

Job Title: Senior Cloud Engineer Job Description: We are seeking a highly skilled Senior Cloud Engineer with extensive experience in software development and DevOps to lead efforts in automating Cloud infrastructure. The ideal candidate will focus on building automation for Cloud Landing Zones and collaborate with cross-functional teams to ensure the successful implementation and maintenance of cloud solutions. You will leverage your expertise in cloud technologies, coding practices, and automation to help scale and optimize the organization s cloud infrastructure. Responsibilities: Cloud Infrastructure Design & Implementation: Design, implement, and maintain scalable and efficient cloud-based solutions primarily on AWS, and Azure. Lead initiatives to automate cloud infrastructure, improving efficiency and reducing manual interventions. Collaboration & Best Practices: Collaborate with cross-functional teams to integrate best practices in development, code quality, and automation. Mentor and guide development teams, offering expertise in DevOps and automation practices. Cloud Application Development: Contribute to the design and implementation of cloud applications, leveraging serverless architectures, Kubernetes, and event-driven patterns. Ensure high-quality design, security, and testing practices in cloud-based applications. CI/CD & Automation: Develop and maintain CI/CD pipelines for seamless, automated deployments using GitOps methodologies. Security: Apply security best practices in cloud application architecture, including designing secure authentication and authorization mechanisms. Performance Optimization: Continuously monitor and optimize the performance, scalability, and reliability of cloud applications and infrastructure. Innovation: Stay updated with the latest cloud technologies, trends, and tools to drive innovation and improve the organization s cloud architecture. Continuous Improvement: Promote continuous improvement by sharing knowledge, conducting team reviews, and mentoring junior developers. Requirements: Experience: Proven experience as a Cloud Engineer or in a similar role with a strong focus on AWS (experience with Azure is a plus). Solid experience in software development and DevOps practices. Expertise in AWS/Azure infrastructure automation. Technical Skills: Proficiency in programming languages such as Python, Golang, or JavaScript. Experience with serverless architectures, Kubernetes, and event-driven patterns. Strong understanding of CI/CD pipelines, GitOps methodologies, and cloud security best practices. Collaboration & Communication: Excellent problem-solving skills and ability to work collaboratively within a team. Strong communication skills to convey complex technical concepts to non-technical stakeholders. Preferred Qualifications: Cloud Technologies & Architecture: Experience in designing and working with No-SQL databases, such as DynamoDB. Expertise in software architecture, development, and systems testing, with a strong focus on cloud technologies. Leadership & Mentoring: Experience in leading and mentoring development teams. Ability to guide and influence decision-making in the development and design of cloud solutions. Quality & Code Management: Proficient in applying quality gates such as code reviews, pair programming, and team review meetings. Experience in code management and release processes, with familiarity in Monorepo and Multirepo strategies. Technical Competence: Solid understanding of functional programming principles. Knowledge of SDLC, and adherence to DRY, KISS, and SOLID design principles. Expertise in managing security protocols such as ABAC, RBAC, JWT, SAML, AAD, and OIDC for authentication and authorization. Event-Driven Architecture & Cloud Networking: Expertise in event-driven architecture including queues, streams, batches, and pub/sub systems. Strong understanding of scalability, concurrency, and distributed systems. Experience with cloud networking and proxies. Additional Skills: Polyglot programmer with expert-level proficiency in at least two languages (e.g., Python, TypeScript, GoLang). Experience operating Kubernetes clusters from a developer s perspective, including custom CRDs, operators, and controllers. Strong experience in GitHub for version control, code reviews, and collaborative development. Agile & Development Environment: Experience working in agile teams, participating in sprints, and collaborating effectively in cross-functional teams. UI Development (Optional): Fluency in UI development using React, Hooks, and TypeScript is a plus. Cloud Certifications (Optional): AWS or Azure certifications. AWS Certified DevOps Engineer Professional or similar certification is a plus. What We Offer: Professional Development: Opportunities for continued professional growth through internal programs, mentorship, and certifications. Collaborative Work Environment: A culture that fosters innovation, collaboration, and knowledge sharing among teams. Competitive Benefits: Comprehensive benefits package including health, wellness, and work-life balance programs. Career Progression: Clear paths for career advancement and personal growth in a rapidly expanding cloud-focused company. Join our dynamic team and help shape the future of cloud infrastructure! Let's build the cloud solutions of tomorrow, together.

Job Description: Senior Analyst - IT & Information Security We are looking for a Senior Analyst - IT & Information Security to join our team in Pune. The successful candidate will be responsible for the administration of One Identity tool and the management of integrated identities and services within the IAM (Identity Access Management) environment. You will provide engineering support for the One Identity Manager environment and ensure the smooth functioning of cloud and on-prem infrastructures hosting IAM. Key Responsibilities: Administration of One Identity Tool: Manage and maintain the One Identity Manager (1IM) environment, including Object Browser, Job Queue, and Synchronization Editor. Identity & Service Management: Administer integrated identities and services with the One Identity tool, ensuring smooth integration with organizational systems. IAM Environment Management: Oversee and support the IAM environment at an enterprise level, specifically in a multi-forest Active Directory setup. Manage IAM tools, including performance management of databases and infrastructures. Monitoring & Troubleshooting: Monitor the performance of IAM tools and report on and analyze any bugs during and after IAM release versions. Ensure the smooth functioning of the IAM infrastructure, performing necessary diagnostics and maintenance. Incident, Problem & Change Management: Manage incidents, problems, and changes within the IAM infrastructure, ensuring proper documentation and tracking. Collaboration & Support: Work closely with onshore development and project teams, assisting during project releases, testing, and providing operational support. Process & Documentation Management: Develop and maintain IAM processes and operating procedures documentation. Tool Utilization: Use software development tools such as JIRA for managing IAM-related tasks and issues. Qualifications & Skills: Experience: Proven experience in managing One Identity Manager (1IM) or similar IAM tools. Strong understanding of IAM infrastructure and its integration with organizational systems. Technical Skills: Solid knowledge of Active Directory multi-forest environments and integration with IAM tools. Familiarity with Windows OS, IIS, and MS SQL server. Performance Management: Experience in monitoring, reporting, and analyzing IAM tool performance. Collaboration Skills: Ability to work collaboratively with onshore teams and provide expert support for project releases and operational needs. Incident and Change Management: Demonstrated experience in incident, problem, and change management within IAM systems. Tool Knowledge: Familiarity with using JIRA or other software development tools for task and issue management. What We Offer: Hybrid Work Model: Flexible working options, including up to 25 days per year working from abroad. Compensation & Benefits: Competitive compensation package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts (varies by location). Career Development: Access to career development and digital learning programs, with opportunities for international mobility and lifelong learning. Work-Life Balance: Flexible working and health and wellbeing support, including healthcare and parental leave benefits. Support for career breaks and assistance with returning to work. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With over 13,000 employees in 22 countries globally, Allianz Technology is a key partner in pioneering the digital transformation of the financial services industry. We oversee a full spectrum of digital services, including IT infrastructure, networking, security, and application platforms. We are at the forefront of digitalization in the financial services sector, offering end-to-end IT solutions for Allianz. Diversity & Inclusion Statement: At Allianz Technology, we are proud to be an equal opportunity employer. We believe in fostering a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and identities, regardless of gender, ethnicity, age, nationality, religion, disability, or sexual orientation. Join us and help shape the future of technology! Let s care for tomorrow.

Job Title: Sales Team Leader Location :Pune Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

About the Role: As a Citrix Engineer, you will be responsible for administering, supporting, and maintaining Citrix and Virtual Desktop Infrastructure (VDI) environments. You will work with global teams to manage Citrix XenDesktop, Citrix XenApp, Citrix StoreFront, Citrix Netscalers, VMware, and Flashstack solutions. Key Responsibilities: Citrix & VDI Administration: Support Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix StoreFront, and Citrix Netscalers. Manage VMware vSphere, Flashstack hardware, and Wyse Thin Clients. Monitor Citrix/VDI environments and respond to incidents and service requests. Perform Tier 1/1.5 incident management and join Major Incident Management (MIM) calls. Maintain system documentation and perform routine updates. Operational Support & Troubleshooting: Handle desktop pool creation, publishing applications, and making configuration changes. Work across teams to ensure business requirements are met. Collaborate with vendors to report and resolve issues. Perform regular maintenance tasks and infrastructure optimizations. Required Skills & Experience: Must-Have: 4-6 years of IT experience, with at least 3 years in Infrastructure and Citrix/Virtualization. Strong expertise in Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix StoreFront, Citrix Netscalers, and VMware. Knowledge of Windows Server 2012/2016 administration. Basic experience with Active Directory. Understanding of networking concepts (DHCP, DNS, IP addressing, subnets, VLANs). Good-to-Have: Experience with PowerShell scripting for automation. Troubleshooting VMware ESXi environments. Experience with VDI and desktop deployment/management. At Zensar Technologies, we believe in a workplace where people realize their full potential, are recognized for their contributions, and thrive in a collaborative environment. We are a global technology consulting and services company with 11,800+ employees in 33 locations. Our expertise helps 130+ enterprises drive innovation, agility, and competitiveness. Zensar is committed to Equal Employment Opportunity (EEO) and welcomes diverse talent across backgrounds, identities, and abilities. Core Values at Zensar: Putting People First Client-Centricity Collaboration Join us and be part of a dynamic team driving digital transformation!

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

About Apexon Apexon is a digital-first technology services firm that specializes in accelerating business transformation and delivering human-centric digital experiences. We help businesses outperform their competition by meeting customers wherever they are in the digital lifecycle. Our focus on speed and innovation allows us to drive lasting results. Apexon combines core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, with deep expertise in BFSI, healthcare, and life sciences. We are committed to solving our clients' toughest technology challenges and ensuring continuous improvement. With backing from Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence with 15 offices and 10 delivery centers across four continents. Position: Software Engineer (Full Stack) Location: Pune, India Experience: 4-6 years Total Positions: 1 Job Description We are looking for a skilled Full Stack Developer with strong hands-on experience in both backend and frontend technologies, as well as cloud services. The ideal candidate will have a proven track record of developing robust applications using DotNet, Angular, and various Azure services. Key Responsibilities Backend Development: Design, develop, and maintain applications using ASP.NET, C#, WCF, and Entity Framework. Frontend Development: Create dynamic and responsive user interfaces using the Angular framework. Cloud Services: Implement and manage cloud-based solutions using Azure services including App Services, Azure Analytics, Azure Serverless, Microservices, API Management, Event Hub, Logic Apps, Service Bus & Message Queues, Azure Storage, Key Vaults, Application Insights, and Azure Jobs. Collaboration: Work closely with cross-functional teams to define, design, and ship new features. Troubleshooting: Identify and resolve performance and scalability issues in applications and systems. Best Practices: Follow and promote best practices in software development, including code reviews, testing, and documentation. Required Skills & Experience Backend Development: Strong hands-on experience with DotNet technologies (ASP.NET, C#, WCF, Entity Framework). Frontend Development: Proficiency in the Angular framework. Cloud & Services: Extensive hands-on experience with Azure App Services, Azure Analytics, Azure Serverless, Microservices, API Management, Event Hub, Logic Apps, Service Bus & Message Queues, Azure Storage, Key Vaults, Application Insights, and Azure Jobs. Problem-Solving: Strong analytical and troubleshooting skills. Communication: Strong verbal and written communication skills to effectively communicate with cross-functional teams and stakeholders. Team Player: Ability to collaborate effectively in a team-oriented environment. Preferred/Good to Have Azure ML: Experience with Azure Machine Learning. Databases: Knowledge of Azure SQL/NoSQL databases. Data Processing: Familiarity with DataBricks. IoT: Experience with IoT Edge. Storage: Proficiency in Blob Storage. Containerization: Hands-on experience with Docker. Scripting: Knowledge of Python. Preferred Qualifications Agile Development: Experience with Agile methodologies. DevOps Practices: Familiarity with CI/CD pipelines. Frontend Frameworks: Knowledge of other frontend frameworks and libraries.

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.

About HSBC HSBC is one of the largest banking and financial services organizations globally, with operations in 64 countries and territories. We focus on enabling businesses to thrive and economies to prosper. Whether you aim to climb to the top of your career or explore new directions, HSBC offers opportunities, support, and rewards to help you realize your potential. Join us and be part of a team where you can achieve personal growth and make a lasting impact. Role: Senior Software Engineer HSBC is looking for an experienced Senior Software Engineer to join our team. In this role, you will work on designing and engineering software solutions while emphasizing a customer-first approach. You ll be part of a Scrum team, delivering high-quality, tested software that meets performance, security, and reliability requirements. Your contributions will help drive the DevOps culture and improve our CI/CD pipeline, enhancing service resilience and sustainability. Key Responsibilities: Test-First Approach: Apply a test-first mindset to all software development. Customer/User Focus: Design and engineer software with the customer experience as a key objective. Agile Development: Work within a Scrum team to deliver working, tested software, following the SAFE Agile process. High-Performance Applications: Design and develop applications to meet anticipated load, performance, security, availability, and resilience requirements. Automation: Focus on automating the build, testing, and deployment processes across all environments to ensure consistent, high-quality code and data. Service Management: Ensure compliance with all relevant controls and standards, including Service Management Standards. Incident Resolution: Support the identification and resolution of incidents related to IT services, as directed by leadership. Service Resilience: Ensure software solutions meet service resilience and recovery time objectives. Continuous Integration/Continuous Delivery (CI/CD): Automate the CI/CD pipeline and foster a culture of continuous improvement within a DevOps Product/Service team. Stay Up-to-Date: Keep current with tools, technologies, and regulations, including cybersecurity, data privacy, consent, and data residency standards. Requirements: Experience: Solid experience in engineering and delivering software products, ideally in an agile and DevOps environment. Technical Skills: Proven hands-on experience with Android development. Strong knowledge of Kotlin, Java, and Android SDK. Understanding of design patterns for mobile development. Familiarity with security practices for mobile development. Strong troubleshooting skills. Comprehensive understanding of the full mobile development lifecycle. Additional Requirements: Candidates with less relevant experience or skills may be offered a lower global career band. At HSBC, we offer a dynamic environment where you ll be empowered to drive transformation. Join a team that fosters innovation, provides continuous learning opportunities, and supports your professional growth. We reward your contributions and are committed to building an inclusive workplace where diverse perspectives thrive.

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you're aiming to rise to the top or take your career in a new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC is focused on enabling businesses to thrive, economies to prosper, and ultimately, helping people fulfill their hopes and ambitions. The Role We are seeking an experienced Consultant Specialist to join our team and play a key role in API support, troubleshooting, and ensuring the high performance and scalability of our API services. In this position, you will work closely with the cloud infrastructure team, DevOps teams, and developers to ensure smooth deployment and optimal performance of our APIs. Responsibilities API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues to ensure minimal disruption to services. Monitoring & Performance Analysis: Use tools like AppDynamics, Splunk, and other monitoring platforms to analyze and monitor API performance, identify bottlenecks, and suggest improvements or optimizations. Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, Google Cloud, or Azure. DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools like Jenkins, GitLab, or Bamboo, ensuring smooth transitions from development to production. Log Management & Analysis: Leverage Splunk for log management, creating dashboards, and analyzing log data patterns in real time to identify and resolve issues quickly. Collaboration with Development Teams: Work closely with software developers to understand API designs and optimize backend services, ensuring alignment with business requirements. Incident Management: Lead the incident management process for API-related issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to provide 24/7 support for critical systems. Requirements To be successful in this role, you should meet the following requirements: 10 to 12 years of experience in API support or backend development, with strong expertise in Spring Framework. Strong experience with cloud technologies (AWS, Azure, GCP), especially with API hosting and scaling in a cloud environment. Proficiency in using AppDynamics for performance monitoring, troubleshooting, and issue resolution. Hands-on experience with Splunk for log management, dashboard creation, and real-time issue analysis. Familiarity with DevOps tools such as Jenkins, GitLab, Docker, and Kubernetes for efficient deployment processes. Experience working with RESTful APIs, microservices architecture, and related technologies. Excellent troubleshooting skills to resolve complex API and integration issues. Solid understanding of networking, security, and authentication/authorization for APIs (OAuth, JWT, etc.). Experience with containerization and orchestration tools such as Docker and Kubernetes. Familiarity with additional monitoring and alerting tools like Datadog or Grafana. Global presence: Work in a world-leading organization with a diverse international team. Career growth: HSBC provides ample opportunities for professional development and career progression. Innovative work environment: Work on cutting-edge technologies in a fast-paced, dynamic environment. Join HSBC and achieve more in your career. Qualification : Proficiency in using AppDynamics for performance monitoring and issue resolution.