Service Monitoring Jobs in Bengaluru

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Lead Platform Engineer Observability Solutions Location: Bengaluru Experience: 6 10 Years Function: Observability Engineering | Platform Architecture | SRE Enablement Join VuNet Redefining Digital Observability at Scale VuNet is transforming the future of digital experiences through Business Journey Observability, combining Big Data and AI/ML to empower real-time visibility across payments, banking, and financial services. Monitoring 28+ billion transactions/month, our platform is trusted by top financial institutions and powers over 300 million users. Backed by Series B funding and recognized by Gartner, NASSCOM, and Forbes, we are leading the charge in building a new category of observability, proudly Made in India for global impact. Your Role: Lead Platform Engineer As the Lead Platform Engineer, you will architect and drive the development of packaged observability solutions across 100+ infrastructure and application technologies. You will define **golden signals**, build **data collection strategies**, and lead the standardization of alerts, dashboards, and RCA workflows for platforms like **Kubernetes, Oracle DB, and Tomcat**. This is a cross-functional leadership role that sits at the intersection of product, platform, DevOps, and SRE. You will **lead a team** and influence how observability is delivered, scaled, and adopted across complex environments. Key Responsibilities Observability Solution Development Design and lead the delivery of observability packages for databases, middleware, cloud-native, and legacy platforms. Define and implement data collection pipelines, including agents, APIs, logs, metrics, traces, and service discovery. Establish **golden signals, SLIs/SLOs**, and health KPIs for performance, availability, and anomaly detection. Dashboards, Alerts & RCA Develop standardized, reusable dashboards, alerts, reports, and troubleshooting playbooks. Automate **RCA workflows** to improve MTTR and reduce alert fatigue. Platform Enablement & Integration Work with engineering to enhance agent capabilities and support new data sources/formats. Guide implementation of platform features for better observability at scale. Team Leadership & Governance Lead and mentor a team of observability engineers and specialists. Define design patterns, reusable modules, and version-controlled libraries. Stakeholder Collaboration Partner with product managers, DevOps, SREs, and customer teams to gather requirements, align priorities, and validate use cases. Ensure deliverables are scalable, well-documented, and production-ready. What You Bring Must-Have Skills 6 10 years of experience in observability, platform engineering, or SRE roles. Hands-on with tools like Prometheus, Grafana, OpenTelemetry, ELK/EFK, Datadog, Splunk. Strong understanding of logs, metrics, traces, profiling, and collection strategies. Experience developing solutions for platforms like Kubernetes, Oracle, PostgreSQL, Tomcat, etc. Proficient in Python, Shell scripting, APIs, and automation tools (**Terraform**, etc.). Familiar with alert fatigue mitigation, anomaly detection, and RCA frameworks. Excellent communication, technical leadership, and documentation skills. Nice to Have Experience managing an observability marketplace or solution catalog. Contributions to open-source observability projects. Certifications in Kubernetes, Observability platforms, or cloud providers (AWS/GCP/Azure). Background in ITSM tools, CMDBs, or incident workflow automation. At VuNet, you ll help build a category-defining observability platform that s already transforming critical infrastructure for leading financial institutions. You ll work with passionate engineers, push technical boundaries, and grow in a high-trust, high-impact environment. What You ll Experience: Ownership of key observability initiatives impacting 300M+ users. Collaboration with SRE, DevOps, and product teams across real-time financial systems. Opportunity to experiment with and shape Gen AI, ML, and emerging telemetry trends. Perks & Benefits Health insurance for you, your parents, and dependents. 1:1 mental wellness support. Training programs, certifications, and career growth opportunities. Transparent, inclusive, and high-trust work culture. Access to cutting-edge technology and Gen AI-powered workspaces.

Job Title: Lead Associate Software Engineering (COBOL) Location: Bengaluru Employment Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is building the future of connected wealth management infrastructure, combining real-time data capabilities with deep industry expertise to elevate the advisor and investor experience. Through the power of our trusted platforms Beta, Maxit, and Mediant we are modernizing legacy systems and solving the most complex integration challenges in wealth management. Our mission: streamline operations, enhance productivity, and unlock enterprise scalability for financial institutions. About the Role We are looking for a Lead Associate Software Engineering with strong experience in MicroFocus and Veryant COBOL to join our product engineering team. In this hands-on leadership role, you ll design, build, and modernize high-performance systems that support critical financial workflows in both client/server and cloud environments. This is an excellent opportunity for someone who thrives in legacy modernization, enjoys solving complex integration problems, and is passionate about writing clean, secure, and scalable code. Key Responsibilities Design and develop new features for enterprise systems using MicroFocus/Veryant COBOL. Refactor and modernize legacy code for scalability, performance, and maintainability. Architect solutions for new and existing applications in client/server and cloud-hosted environments. Perform code reviews, ensure secure coding practices, and guide team members on design and implementation. Collaborate with cross-functional Agile teams (Product, QA, DevOps) to deliver end-to-end technical solutions. Write clean, modular, and well-documented code; enforce coding standards across the team. Translate user requirements into effective software design. Ensure high code quality and application performance through best practices and testing. Monitor production systems, support deployments, and troubleshoot full-stack issues. Document system architecture, APIs, and technical specifications. Required Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or related field. 3 5 years of hands-on experience in software development, with recent focus on COBOL-based systems. Experience with MicroFocus/Veryant COBOL and ISAM file systems. Hands-on knowledge of GitLab for source control, CI/CD pipelines, and version management. Proven experience leading Agile development teams and mentoring junior engineers. Solid understanding of the software development life cycle (SDLC) and Agile methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated success in delivering complex projects from design through deployment. Preferred Qualifications Experience with: XML, VS Code IDE PowerShell or other scripting languages Exposure to application performance tuning, monitoring tools, and system health diagnostics. Knowledge of financial services or experience working with mission-critical enterprise platforms. Personal Attributes Self-starter with a growth mindset and eagerness to learn new technologies. Comfortable working across legacy systems and modern cloud-based solutions. Strong attention to detail and commitment to quality. Thrives in fast-paced, collaborative environments. Passion for solving large-scale technical challenges. Be part of an organization modernizing wealth management infrastructure at scale. Work on mission-critical systems used by top-tier financial institutions. Collaborate with a high-performing, globally distributed engineering team. Grow your career in an environment that values innovation, autonomy, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Senior Associate Infrastructure L1 (AWS) Location: Bengaluru, India Department: Infrastructure & Cloud Engineering Employment Type: Full-Time About the Role As a Senior Associate Infrastructure L1 (AWS), you will design, implement, and manage secure, scalable, and highly available cloud infrastructure for enterprise digital transformation initiatives. You ll collaborate with cross-functional teams to automate deployments, enable DevOps best practices, and ensure robust observability across systems. Your goal is to reduce time-to-market and optimize performance, cost, and compliance. Key Responsibilities Architect and build immutable infrastructure on AWS and/or other cloud platforms. Implement and maintain infrastructure as code using Terraform, CloudFormation, or similar. Manage containerized environments using Kubernetes (EKS/GKE), ECS, Docker, and Helm. Implement service mesh (e.g., Istio) for advanced traffic management, monitoring, and security. Develop and manage CI/CD pipelines using Jenkins, GitLab, CircleCI, or similar. Automate build/deployment processes using Groovy, Go, Python, Shell, or PowerShell. Integrate DevSecOps and security scanning into the software delivery lifecycle. Configure and maintain monitoring, logging, and observability using: Monitoring: Prometheus, Grafana, Datadog, New Relic Logging: ELK Stack, Fluentd, Splunk Observability: OpenTelemetry, Jaeger, Kiali, CloudTrail, Dynatrace Troubleshoot infrastructure, performance, and deployment issues. Collaborate with application teams and stakeholders to ensure high performance and availability of deployed services. Required Skills & Qualifications 4 to 12 years of experience in Cloud Infrastructure & DevOps roles. Bachelor's or Master s degree in Engineering, Computer Science, or related field. Hands-on experience with AWS (EC2, VPC, IAM, Lambda, RDS, CloudWatch, etc.) Solid experience in container orchestration using Kubernetes (EKS/GKE) and infrastructure management. Expert in IaC tools like Terraform (preferred), ARM templates, Pulumi, etc. Proficiency in CI/CD pipeline automation and scripting. Familiarity with cloud-native security practices and vulnerability scanning tools. Experience with DNS, Load Balancers, and high-volume application infrastructure setup. Hands-on experience with artifact repositories like Nexus or Artifactory. Preferred Certifications (Nice to Have) Associate-level certifications in AWS, Azure, or GCP HashiCorp Certified Terraform Associate Benefits Gender-neutral workplace policies 18 paid holidays per year Generous parental leave and new parent transition support Flexible work arrangements Comprehensive Employee Assistance Program (mental & physical wellness) About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations evolve into their future state through technology, data, consulting, and customer-first experiences. With over 20,000 employees across 53 offices, we combine deep domain knowledge with a start-up mindset and agile methods to solve complex business challenges.

Digital Marketing Executive Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet pioneers Business Journey Observability using Big Data and Machine Learning to revolutionize digital experiences in financial services. Monitoring over 28 billion transactions monthly and impacting 300 million users, VuNet powers major banks across India and MEA. Role Overview: Digital Marketing Executive You will develop and manage online marketing campaigns to boost brand visibility, drive website traffic, and generate leads via SEO, social media, email marketing, and paid ads. Your work will significantly impact VuNet s growth and market presence. Key Responsibilities Execute email marketing campaigns and nurture sequences using HubSpot or similar tools Create and edit engaging marketing content for social media, newsletters, landing pages, and collateral Support multi-channel campaigns and optimize performance continuously Manage and update social media channels including LinkedIn, YouTube, and Twitter Analyze campaign performance and lead metrics to improve outcomes Basic knowledge of On-Page, Affiliate, and Technical SEO is a plus What You Bring 2-3 years experience in B2B marketing, preferably in tech or SaaS Hands-on experience with marketing automation tools like HubSpot, Zoho, or Mailchimp Strong written communication skills for content creation Comfortable with analytics tools and performance dashboards Collaborative mindset with excellent multitasking skills 100% health insurance covering you and dependents Mental wellness and 1:1 counseling support Culture fostering innovation, growth, and ownership Inclusive and transparent workplace environment Access to new Gen AI and integrated technology workspace Career development with training programs to enhance skills

Infrastructure Specialist Cloud Application Operations Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Mid to Senior-Level Industry: IT Consulting / Cloud Infrastructure Company: IBM Consulting Client Innovation Center Introduction: At IBM Consulting, your career is powered by collaboration, innovation, and the opportunity to work with visionary clients across industries. You'll be part of a global team committed to driving transformation across hybrid cloud and AI. Backed by our cutting-edge technology and strong ecosystem of strategic partners, you'll help shape the future of cloud operations. In this role, you will be based out of one of our IBM Client Innovation Centers in Bangalore, delivering localized skills and deep technical expertise to clients in both the public and private sectors. Your work will help clients adopt next-gen technologies and innovate faster. Your Role & Responsibilities: Provide technical operations support for cloud-based applications, middleware, DevOps processes, security systems, and infrastructure components. Manage Application ID provisioning and access control in accordance with client standards. Enable infrastructure elasticity by implementing auto-scaling mechanisms to optimize resources based on business needs. Collaborate with global teams to ensure seamless incident management, change control, and service delivery. Share expertise and assist in training peers on technical and procedural workflows. Support business continuity by managing Disaster Recovery (DR) protocols and executing manual failovers when needed. Prepare and present daily, weekly, and monthly integrated service management reports summarizing infrastructure health and operations. Required Skills & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong communication, collaboration, and teamwork skills. Experience working in technical support or cloud operations environments. Familiarity with application support, DevOps workflows, middleware, and security in cloud ecosystems. Ability to train team members on both procedural and technical topics. Preferred Qualifications: Master s degree in a relevant field is a plus. In-depth understanding of Platform-as-a-Service (PaaS) environments, high availability (HA) infrastructures, and load balancer configurations. Experience with service reporting, performance monitoring tools, and integrated ITSM frameworks. Be a part of a global innovation leader. Work on challenging and impactful projects that influence industries. Collaborate in a culture of growth, continuous learning, and mentorship. Enjoy a dynamic work environment with a strong emphasis on client success and personal development. Apply now and become part of IBM s journey to reshape the future of infrastructure and application support. Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field.

Job Description: SaaS Cloud Ops Specialist We are looking for SaaS Cloud Ops specialists involved in managing and supporting cloud-based applications, databases, and services. These roles can include: Designing, planning, implementing, onboarding, configuring, and managing cloud environments and applications; troubleshooting and resolving cloud services issues; maintaining, monitoring, planning, and documenting; and infrastructure-level automation experience. Career Level - IC3 Responsibilities As part of the Oracle Finance GIU - Banking-Application Management Support team, SaaSOps will be taking complete responsibility for supporting & maintaining OCI cloud-based applications, environments, and databases on OCI (Oracle Cloud). The new hire is expected to support 24x7 Production Operations for SaaS customers, associated banking cloud services, and products. Candidate should have expertise in the below (at least 3-4 from below): Kubernetes administration (Mandatory) Oracle Database administrator (Mandatory) OCI administration / or any other cloud administration (Mandatory) Linux (Mandatory) Excellent Communication Skills (Mandatory) 24*7 Production Operations (Mandatory) Expertise in Autonomous Database Automation experience CI/CD Pipelines Knowledge in GIT Repository Disaster Recovery (DR) SaaSOps is expected to possess strong troubleshooting skills and will need to work on a ticketing-based system to resolve issues and monitor various aspects of the cloud services as part of the day-to-day job. Also, he/she will work on critical and non-critical issues from the queues, escalation channels, and other modes of assignments. The candidate would be expected to update Service Requests with technical and non-technical solutions, meet SLA requirements, and interact with other functional teams, customers, customer management teams, and Product engineering teams as and when required.

Job Title: Technology Support II Location: Bengaluru, India Department: Corporate Technology Team, JPMorgan Chase Job Description As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage best practices in software engineering to solve complex business problems and drive excellence in technology solutions. You will be responsible for working on small to medium projects independently and collaborating with cross-functional teams to enhance your understanding of business needs and relevant technologies. This role involves championing site reliability practices, applying your experience in Agile SDLC, and proficiency with development toolsets. You will have a solid understanding of application, data, and infrastructure architecture, and effectively use ETL software such as Ab Initio. Staying updated on industry trends, leveraging your knowledge of financial instruments, and fostering an innovative culture will be key to your success. You will apply your software skills in business analysis, development, maintenance, and improvement, all while collaborating within large teams to achieve the organization s goals. Key Responsibilities Site Reliability: Champion site reliability culture, providing technical influence across the team. Agile Practices: Apply your experience with Agile SDLC and proficiency with development tools. Application & Infrastructure Architecture: Demonstrate solid knowledge in application, data, and infrastructure architecture disciplines. ETL Software Usage: Utilize Ab Initio ETL software effectively to process and integrate data. Industry Awareness: Stay informed about technology trends and best practices across the industry. Financial Instrument Knowledge: Leverage knowledge of various financial instruments in your work. Innovation Culture: Foster an innovative culture, bringing passion and creativity to problem-solving. Software Skills Application: Apply your software skills in business analysis, development, maintenance, and improvement. Collaboration: Collaborate effectively in large teams to meet organizational goals. Independent Work: Work independently and take the initiative on tasks and projects. Required Qualifications, Capabilities, and Skills Training & Certification: Formal training or certification in application support concepts, with 2+ years of applied experience. Programming & Scripting: Experience in Python or similar programming languages. Automation Tools: Experience with automation tools such as Ansible, Autosys, or Control-M. Site Reliability Knowledge: Emerging knowledge of reliability, scalability, performance, security, and site reliability best practices. Monitoring & Alerting: Familiar with service level objective alerting and monitoring tools (e.g., Splunk, Datadog, Dynatrace). CI/CD Tools: Familiar with continuous integration and delivery tools such as Jenkins, GitLab, or Terraform. Automation with Terraform & Python: Emerging knowledge of Terraform and automation in Python. Containers & Orchestration: Emerging knowledge of containers and container orchestration tools (e.g., ECS, Kubernetes, Docker). Collaboration Skills: Strong communication and collaboration skills, with the ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications Cloud Experience: Experience with cloud platforms (preferably AWS) and setting up infrastructure using Terraform. Platform Experience: Advantageous to have experience supporting applications on platforms such as Databricks, Snowflake, or AWS EMR. Virtualization & Cloud Architecture: Knowledge of virtualization, cloud architecture, and services for automated deployments. About JPMorgan Chase JPMorgan Chase is one of the oldest and most prominent financial institutions in the world. With over 200 years of history, we provide innovative financial solutions to millions of consumers, small businesses, and some of the world's largest corporate, institutional, and government clients. Our services span across investment banking, consumer banking, small business banking, commercial banking, financial transaction processing, and asset management. Join us and be part of a global leader in the financial services industry.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Your Impact In this role, you will be responsible for monitoring key performance indicators (KPIs) and service level agreements (SLAs) to assess the effectiveness of accounting operations and drive continuous improvements in performance. You will ensure compliance with accounting standards (GAAP) and internal controls while driving enhancements in the financial reporting process. Your main responsibilities will include: Analyzing performance data to identify trends, root causes of inefficiencies, and areas for improvement, fostering a culture of accountability and performance excellence. Ensuring that the accounting shared services team consistently meets or exceeds performance expectations. Identifying and leading opportunities for automation, standardization, and process redesign, utilizing methodologies like Lean, Six Sigma, or other process improvement frameworks. Leading, coaching, and mentoring a high-performing accounting shared services team, promoting a continuous improvement mindset. Building and maintaining a vibrant, collaborative community through inspirational leadership, and leading the team through complex challenges and dilemmas to advance the function s agenda. Developing and delivering training programs and resources that empower the team to innovate and refine accounting processes continuously. Your Growth You will be part of our Global Finance Operations & Transformation team, based in Chennai. As the site leader, you will have responsibility for overseeing a team of 300+ colleagues. Your role will be pivotal in revolutionizing our accounting operations, driving transformation, and leading a high-performing team toward sustained excellence in financial operations.

Job Title: Quality Analyst Outbound Retention Location: Bengaluru Job Summary The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness. Key Responsibilities Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions. Ensure all team members maintain high standards of sales practices and compliance. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies. Prepare detailed reports on sales performance, call quality metrics, and overall team progress. Utilize data insights to provide actionable recommendations to management for performance improvement. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance metrics. Develop and deliver training programs to improve sales techniques, product knowledge, and call handling. Assist in the creation and maintenance of training materials and quality guidelines for the sales team. Process Improvement: Collaborate with the sales team to streamline sales processes and improve overall efficiency. Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates. Stay updated on industry trends to keep the sales process competitive and aligned with current standards. Compliance and Documentation: Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process. Qualifications Education: HSC or Graduate (Preferred). Experience: Experience in quality assurance, sales, or customer service is an advantage. Knowledge of quality monitoring tools, CRM software, and sales processes. Key Skills: Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement. Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives. Training and Coaching: Experience in developing and delivering training programs to improve team performance. Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes. Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively. Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Job Title: Sales Team Leader Location :Bengaluru Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Title: Senior Engineer - IT Software Development & Operations Location: Bengaluru Job Summary The Senior Engineer will be responsible for applying their technical expertise in various aspects of software development and operations, including design, coding, testing, documentation, and technical support. This role requires the ability to handle complex issues, adapt existing methods to solve problems, and deliver results with minimal supervision. The ideal candidate will have strong collaboration skills, consistently seek to improve their technical capabilities, and actively participate in technical initiatives to enhance organizational success. Roles & Responsibilities Design & Development: Responsible for the design, coding, testing, bug fixing, documentation, and technical support within the assigned area. Ensure timely delivery of solutions while meeting quality and productivity goals. Collaboration & Customer Interaction: Regularly collaborate with customer teams to clarify technical issues, resolve queries, and ensure smooth project execution. Participate in key project and work-related activities, providing input on identifying important issues and risks. Process Improvement: Actively seek opportunities to enhance existing skills and acquire new complex technical skills. Participate in technical initiatives related to the project and organization, delivering training and contributing to process improvements. Project Execution: Adhere to organizational guidelines and checklists during deliverable reviews. Provide regular status reports to the Team Lead and ensure that relevant organizational processes are followed. Skill Development: Enhance technical capabilities by attending training sessions, engaging in self-study, and undergoing periodic technical assessments. Education and Experience Education: Engineering Graduate, MCA, or equivalent. Experience: 2-5 years of relevant experience. Competencies Description Digital Automation Engineer: Experienced in designing and implementing engineering processes and automation across phases of the DevOps-based SDLC, including Configuration Management, Build & Release, Test Automation, Deployment, Infrastructure Automation, and Continuous Operations. Configuration Management Specialist: Design, configure, and implement version control, branching, and configuration strategies using source code and version control systems like GIT, GitLab, BitBucket, SVN, CVS, Clearcase. Build Automation Specialist: Experience in Continuous Integration (CI) and Build Automation tools like Jenkins, Bamboo, ANT, Maven, Gradle. Test Automation Specialist: Experience in designing and authoring Test Automation scripts for Mobile, Web, Cross-platform, Web Services, Microservices, and infrastructure testing. Proficient in Black Box, White Box, Functional, Performance, UI, Security, and Regression testing, along with experience in BDD frameworks and device test clouds like Sauce Labs and Xamarin Test Cloud. Deployment Specialist: Expertise in release management strategies, managing package repositories, AMIs, and deploying applications and service packages across cloud and container-based infrastructure. Infrastructure Automation Specialist: Expertise in designing and implementing programmable infrastructure on virtualized and cloud-based environments. Ability to manage IaaS, Configuration Management, Container Management, and Environment Management across cloud platforms (AWS, Azure, etc.). Continuous Operations Specialist: Design, implement, and operate elastic infrastructure, manage application and service monitoring, failover scenarios, scalability, SLAs, and operational dashboards across cloud and virtualized environments. Platforms Linux, Windows, Android, iOS, VMware, OpenStack, Hyper-V Technology Standards AWS, Azure, RESTful APIs, SOAP, Test-Driven Development (TDD), Microservices patterns, Service Mesh, CloudFormation templates. Tools Configuration Management: GIT, GitLab, BitBucket, SVN, Clearcase, Perforce. Build Tools: GNU Make, NMake, ANT, Maven, Gradle, Ivy. CI Tools: Jenkins, Bamboo, CircleCI, AWS DevOps tools, Azure DevOps. Requirement Management: Bugzilla, Jira. Code Review: Gerrit, GitLab, ReviewBoard. Containers: Docker, Docker Swarm, Kubernetes, ECS (Amazon), AKS (Azure). Automation & Configuration Management: Ansible, Chef, Puppet. Cloud-Native DevOps Services (AWS, Azure): Cloud-Native DevOps Services. Testing Tools: Appium, Visual Studio App Center, SauceLabs, Selenium, Black Duck, SOAP UI, Protractor, JUnit, NUnit, LoadRunner, JMeter. Monitoring & Dashboarding: Prometheus, ELK Stack, Grafana. Languages Scripting Languages: Perl, Python, Groovy, Shell Script, PowerShell, YAML, Ansible. Other Programming Languages: Java, C#, XML. Test Automation Languages: Java, Python (for Appium and Sauce Labs). Specialization Key Areas: Configuration Management, Test Automation, Build and Release Automation, Infrastructure Automation, Continuous Operations, Deployment, RPA (Robotic Process Automation). Desired Skills Strong collaboration and communication skills. Ability to manage multiple projects and tasks while ensuring quality delivery. Experience working in an agile development environment. Proactive in identifying and resolving technical challenges. Strong analytical and problem-solving abilities. This is an exciting opportunity for a skilled Senior Engineer to advance their career in the IT Software Development and Operations domain, work on innovative projects, and gain experience across cutting-edge technologies. Qualification : Engineering Graduate, MCA, or equivalent.

Job Title: Senior Software Engineer Python Location: Pune, India Company: Blue Yonder Experience: 9 to 13 years Education: Bachelor s Degree in Computer Science, Information Technology, or related fields About Blue Yonder Blue Yonder is a leading AI-driven global supply chain solutions provider, consistently recognized among Glassdoor s Best Places to Work. Our innovative products drive digital transformation for businesses worldwide across manufacturing, retail, and supply chain sectors. Role Overview We are seeking a Senior Software Engineer Python to join our growing Industry Solutions team, which is building a ground-up SaaS product focused on solving complex challenges in Manufacturing and Retail Industries. The team currently consists of 60+ global associates across the US and India and is set to expand rapidly. This role requires strong technical expertise combined with leadership qualities to mentor junior and mid-level engineers. Key Responsibilities Architect, design, and develop scalable, event-driven multi-tenant microservices using Python. Lead technical design discussions and mentor junior engineers on best practices, coding standards, and software quality. Drive code reviews, contribute to cleaner code, and advocate for effective testing strategies. Collaborate with cross-functional teams to deliver high-quality features aligned with product roadmaps. Troubleshoot complex issues by identifying root causes and implementing long-term fixes. Continuously contribute to improving engineering processes, code quality, and team productivity. Promote knowledge-sharing through training sessions, internal talks, and contributions to open-source projects. Ensure secure architecture by implementing strong identity management and secure configurations. Champion DevOps practices, Infrastructure as Code, and automation-first approaches for deployments. Focus on designing self-healing services with robust monitoring and alerting. Collaborate with stakeholders to optimize cloud infrastructure and cost efficiency. Foster a blameless culture during incident reviews and encourage continuous learning. Technical Skills & Experience Required 9 to 13 years of experience in Enterprise Python Development. Strong expertise in Python design patterns and libraries like Numpy. Deep understanding of cloud-native architectures and Azure services (e.g., AKS, Event Hub, Azure AD, HDInsight, ARM templates, etc.). Strong hands-on experience in REST API development, OAuth, and multi-tenant microservices. Experience with data platforms such as Snowflake and MS SQL. Solid understanding of Git, Gradle, Jenkins, and CI/CD pipelines. Background in infrastructure automation and DevOps practices. Experience designing and building secure systems with identity management and data protection. Knowledge of web services, IDOCs, and interface handling is a plus. Preferred Qualifications Exposure to manufacturing or retail domain. Familiarity with solver algorithms and optimization solutions. Experience working in agile teams with strong emphasis on collaboration and iterative delivery. Strong problem-solving mindset with a passion for mentoring and knowledge sharing. Work on cutting-edge AI-driven supply chain solutions with a global impact. Collaborate with a diverse and talented global team. Professional growth through mentorship, learning programs, and leadership opportunities. Experience a flexible and inclusive work environment that values creativity, innovation, and personal well-being. Diversity, Inclusion, Value & Equity (DIVE) At Blue Yonder, Diversity, Inclusion, Value & Equity are at the heart of our culture. We value diverse perspectives and foster an environment where everyone feels empowered to bring their authentic selves to work. All qualified applicants will receive equal consideration regardless of race, color, religion, gender identity, sexual orientation, disability, or veteran status. Qualification : Bachelors Degree in Computer Science, Information Technology, or related fields

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Join Us as a Project Manager & Drive Business Solutions! Location: Hyderabad, India We are looking for an experienced Project Manager to coordinate and oversee the implementation of business solution applications within our organization. In this role, you will work closely with cross-functional teams, senior stakeholders, and clients to ensure seamless project delivery, effective communication, and continuous process improvement. You will be responsible for demand forecasting, budget monitoring, issue resolution, and application integration to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Project Coordination & Delivery Manage and coordinate moderately complex to complex projects across functional areas or departments. Ensure business solution applications align with client requirements and organizational goals. Collaborate with senior team members to interpret demand forecasts and plan project execution. Oversee end-to-end project delivery, addressing issues and recommending adjustments when needed. Application & Account Management Oversee account-specific application issues and manage the prioritization of work requests. Work with account management teams to identify solution opportunities and drive implementation. Ensure seamless integration of existing, enhanced, and new applications into client environments. Identify and recommend improvements to increase customer and stakeholder satisfaction. Financial Oversight & Budget Compliance Track and monitor expenditures to ensure alignment with approved budgets. Identify, research, and escalate budget-related issues as needed. Stakeholder & Team Collaboration Facilitate communication between internal teams, functional departments, and clients. Ensure resource availability to meet client expectations. Provide leadership and mentorship to junior team members, fostering knowledge-sharing and professional growth. Required Skills & Experience Bachelor s degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience). 6+ years of experience in support services, project management, or program management. Experience in technology solutions, including business applications, operating systems, and computer systems. Strong project management, analytical, and problem-solving skills. Excellent interpersonal, communication, and leadership abilities. Solid understanding of budgeting, accounting, and financial oversight. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as required. Opportunity to lead impactful projects in a dynamic and evolving industry. Career growth & professional development with exposure to industry-leading solutions. Collaborative and inclusive work culture with mentorship and leadership opportunities. Competitive salary & benefits aligned with industry standards. If you're a passionate and results-driven project manager, we'd love to hear from you! Apply now and be part of a team driving innovation and efficiency in business solutions! Qualification : Bachelors degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience).

Job Title: Linux Automation Engineer Experience: 4-8 Years Location: Bangalore Role Overview: As a Linux Automation Engineer, you will be responsible for implementing and automating infrastructure solutions that support IBM Cloud products and infrastructure. You will play a key role in building automation frameworks, managing CI/CD pipelines, ensuring security compliance, and providing technical escalation support. This role requires expertise in Linux, automation tools, cloud infrastructure, and DevOps best practices. Key Responsibilities: Infrastructure Automation & Implementation: Design, implement, and automate Linux-based infrastructure solutions for IBM Cloud. Develop automation scripts and tools to enhance system efficiency and reliability. Automate system provisioning, configuration management, and deployments. CI/CD & Test Automation: Build and manage test automation frameworks and CI/CD pipelines. Maintain and administer automated systems and DevOps tools for development and test teams. Security & Compliance: Ensure the security integrity and compliance of the infrastructure environment. Implement best practices for access control, monitoring, and auditing. Monitoring & Alerting: Develop and integrate alerting and monitoring solutions for mission-critical services. Partner with cross-functional teams to enhance system observability and reliability. Technical Support & Troubleshooting: Provide technical escalation support for Infrastructure Operations teams. Troubleshoot and resolve complex Linux, automation, and cloud infrastructure issues. Required Skills & Competencies: Strong expertise in Linux system administration and automation. Experience with infrastructure automation tools such as Ansible, Terraform, or Puppet. Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or Azure DevOps. Proficiency in scripting languages (Bash, Python, or Shell scripting). Familiarity with cloud platforms (IBM Cloud, AWS, Azure, or GCP). Strong understanding of networking, security, and compliance best practices. Experience in monitoring and alerting tools like Prometheus, Grafana, or ELK Stack. Ability to work in a fast-paced, collaborative DevOps environment. Capgemini Engineering is a world leader in engineering services, empowering the most innovative companies globally. We offer: A dynamic and diverse work environment with cutting-edge technologies. Opportunities to work on industry-leading projects in cloud, automation, and DevOps. A culture of innovation, collaboration, and professional growth. Join us and be a part of a team that is shaping the future of digital transformation!

Overview With the Microsoft Cloud Security team, we take immense pride in developing a diverse set of security products and services that are leaders in their respective market segments. Our innovative solutions have set new industry standards, earning global recognition safeguarding critical infrastructure at the highest scale. Microsoft Defender for Cloud is a cloud-native application protection platform (CNAPP) designed to protect cloud-based applications running in all major cloud providers. Microsoft Defender for Cloud secures cloud applications from code-to-cloud by unifying development security operations ( DevSecOps ) at the code level, cloud security posture management (CSPM) to surface and prevent breaches and cloud workload protection platform (CWPP) to identify, alert and block real-time cyber-attacks worldwide. We re a diverse group of talented professionals consisting of software engineers, security researchers, program managers and data scientists collaborating to develop products that secure our customers, including the biggest companies in the world. We are looking for a Software Engineer II to join our team. You will work in a supportive and inclusive environment where you will learn and work alongside the best and brightest minds in the industry, and could make a significant impact, grow your skills and advance your career. If you're up to disrupt #CloudSecurity, come join us at the world s leading security company at Microsoft Defender for Cloud group! Qualifications Bachelor s degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python Proven experience with designing developing and building services, supportability and monitoring Infrastructures Experience with large scale operations, using methodologies such as feedback/Metrics collection techniques to expose live site/service issues Strong analytical and problem solving and organizational skills Excellent written and oral communication skills Ability to deal with the ambiguity associated with working in a fast-paced and changing environment. Additional or Preferred Qualifications: 1 + years of Linux hands on system experiences 1 + years of Software Engineering and experience in testing, deploying and supporting large scale services on Azure/AWS/GCP environments. Mastering CI\CD concepts and hands on implementations experiences, specifically GIT Kubernetes, Prometheus, Cilium /ISTIO or any equivalent Responsibilities You will be part of an infrastructure software engineering team collaboratively designs, builds, and maintains tools that ensure seamless and efficient operations for the organizations which accelerate the developer experience. You will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them. Engage in and improve end-to-end lifecycle of services from inception and design, through deployment, operation, and refinement. Analyze complex system behavior, performance, and application issues. Apply modern software engineering practices to streamline deployments, drive down costs and operational overhead while meeting critical reliability and availability KPIs. Work hand in hand with engineering teams to offer guidance and education on integration, testing, monitoring, and security across different technology stacks. We believe in enabling our team members to unlock their highest potential and invest a lot in building a collaborative and agile culture to achieve our business success. Join us and be part of our path to the next level of awesomeness!! Qualification : Bachelors degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

About Databricks At Databricks, we are passionate about enabling data teams to solve the world s toughest challenges from creating the next mode of transportation to accelerating the development of medical breakthroughs. We build and run the world s best data and AI infrastructure platform, empowering our customers to use deep data insights to transform their businesses. Databricks Mosaic AI offers a data-centric approach to building enterprise-quality Machine Learning (ML) and Generative AI solutions, enabling organizations to securely and cost-effectively own and host ML and Generative AI models, trained and augmented with their enterprise data. We re only getting started in Bengaluru, India, where we are currently setting up 10 new engineering teams from scratch! The Opportunity Senior Software Engineer As a Senior Software Engineer at Databricks India, you ll have the opportunity to work on a variety of challenging projects across multiple domains: Backend Engineering Distributed Data Systems (DDS) Full-Stack Development The Impact You ll Have 1. Backend Engineering Join our Backend teams and tackle challenges that range from product to infrastructure: Solve complex problems in distributed systems, large-scale service architecture, monitoring, workflow orchestration, and developer experience. Build reliable, high-performance services and client libraries for managing massive amounts of data on cloud storage backends like AWS S3 and Azure Blob Store. Work on scalable services (e.g., Scala, Kubernetes) and data pipelines (e.g., Apache Spark, Databricks) that support our pricing infrastructure, processing millions of cluster-hours per day. 2. Distributed Data Systems (DDS) Work across a range of exciting DDS projects: Apache Spark Data Plane Storage Delta Lake Delta Pipelines Performance Engineering 3. Full-Stack Engineering As a Full-Stack Software Engineer, collaborate closely with your team and product managers to create intuitive user experiences that delight our customers. What We Look For BS or higher in Computer Science or a related field. 7+ years of production-level experience in one or more of the following languages: Python, Java, Scala, C++, or similar. Proven experience developing large-scale distributed systems from scratch. Experience working on a SaaS platform or with Service-Oriented Architectures (SOA). About Databricks Databricks is the data and AI company trusted by over 10,000 organizations worldwide, including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500. We help unify and democratize data, analytics, and AI through the Databricks Data Intelligence Platform. Headquartered in San Francisco, Databricks was founded by the original creators of Apache Spark, Delta Lake, MLflow, and the Lakehouse architecture, with offices around the globe. Qualification : BS (or higher) in Computer Science, or a related field.

We are looking for a proactive Technology Enthusiast to join us as IT Service Manager for Bangalore. You will control the entire lifecycle of our mobile estate from device procurement through retirement and optimize costs and usage with global Enterprise Mobility Management (EMM). A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity. About You experience, education, skills, and accomplishments Collaborate with cross-functional teams and 3rd party to address service issues, fostering effective communication and coordination to achieve resolution. Bachelor s degree in Computer Science, Engineering, Mathematics, etc or equivalent experience. Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems Oversee enterprise mobility suite from cost optimization to device lifecycle management with managed mobility service experience It would be great if you also had . . . Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles This role involves working closely with various departments (IT, T&E, Finance and 3rd Party Supplier) to optimize mobile device usage, manage mobile expenses, and ensure compliance with company policies. Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365. Provide support and solutions include request fulfilment, incident resolution, IT services and implementation, knowledge management and unified endpoint management. Accelerate employee onboarding and productivity through seamless mobile carrier management, adding service to an existing device, order new device. Support our UEM deployment with mobility management to provide policy and compliance management, and endpoint security to protect against threats and data breaches. Gain visibility to our enterprise mobility expenses, data and usage. Discover cross-category trends and configure custom reporting dashboards to efficiently manage and validate contracts, inventory, invoices, processing and payments to reduce costs and optimize resources. Elevate enterprise mobility suite through granular mobile expense management insights and configurable analytics dashboards. Accurately allocate mobile costs at a global scale and enable strategic decision-making to optimize our mobile estate. Track and report on resolution and performance metrics related to mobile device management and support Efficiently plan budgets and align our mobile estate with our organization's financial goals to optimize our enterprise mobility suite. Monitor and analyze team performance metrics related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying areas for improvement and implementing strategies to optimize service delivery. About the Team Global IT Workplace Services function with team members based across multiple geographies in across the Globe. The team comprises 50 Members and reports to the Director of Global IT Workplace Services. Hours of Work Fulltime 45 h/week Hybrid working model At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree in Computer Science, Engineering, Mathematics, etc or equivalent experience.