Service Onboarding Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Job Title: Product Manager - Midas Location: Bangalore Department: Product Management Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the cryptocurrency markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges. Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, liquidity, and infrastructure found in conventional financial markets. As a comprehensive solution for digital asset strategies, FalconX enables seamless navigation through the evolving cryptocurrency landscape. The Role We are seeking a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform, **Midas**. In this role, you will work closely with internal teams to build and maintain scalable, robust, and high-performance solutions for institutional customers. You will be responsible for managing the infrastructure, app layer, liquidity layer, and client-facing initiatives, ensuring the platform is optimized for reliability, speed, and scale. Key Responsibilities 1. Infrastructure Layer Management: Drive quarterly investments in **latency and reliability improvements** to enhance the core infrastructure of the platform. Ensure improvements in latency lead to measurable throughput gains, reduced slippage, and higher fill rates. Oversee technical enhancements and upgrades to maintain and scale the platform's infrastructure. 2. Application Layer Enhancements: Develop and enhance new order types and algorithms (e.g., Stop Loss, Partial Fills, Icebergs) to meet evolving market needs. Manage tech debt cleanup, including consolidating and updating configurations. Oversee **FIX infrastructure updates** to support new order types, scalability, and more dynamic spreading logic. Improve **API performance**, focusing on reducing outdated and slow API calls to match current scale. 3. Liquidity Layer: Transition away from primitive hedging models by increasing the sophistication of liquidity management. Develop APIs for liquidity providers (LPs) to enhance platform functionality and liquidity management. Build tools to track and report liquidity status and identify potential gaps in liquidity. 4. Client-Facing Initiatives: Collaborate with cross-functional teams to translate client needs into technical features and product requirements as the platform expands into new markets. Work closely with Sales and Revenue teams to ensure alignment of product development with client demands and technical capabilities. Support client onboarding and provide technical insights into the trading system to ensure a seamless user experience. 5. Day-to-Day Operations: Oversee proactive issue identification and resolution during Asia hours, ensuring system uptime and reliability. Track and report trading data and success metrics for product releases, ensuring timely and accurate performance metrics. Support revenue teams in technical conversations and assist in explaining technical challenges and solutions to clients and stakeholders. 6. Product Lifecycle Management: Own the product lifecycle from concept to execution, driving the Objectives and Key Results (OKRs) for Midas and other product initiatives. Write detailed Product Requirements Documents (PRDs) for technical improvements at the infrastructure and application layers. Create testing frameworks and test cases for product releases, ensuring high-quality standards are maintained. 7. Cross-Functional Collaboration: Collaborate with Engineering, Partnerships, Operations, and Compliance teams to capture all technical requirements for successful product launches. Ensure product features are delivered on time and meet the needs of internal stakeholders and customers. Qualifications Experience: 4-7 years of proven experience in technical product management with a focus on API development and management. Minimum 2 years of experience in brokerage, market-making, or institutional trading. Experience working with foreign exchange products or payment solutions is a must. Prior experience in digital assets or cryptocurrency markets is a bonus. Skills: Strong technical background with experience in managing complex trading systems and market infrastructure. Proficient in **API design and development**, with hands-on experience working with low-latency, high-performance systems. Ability to define and prioritize product requirements in collaboration with cross-functional teams. Excellent problem-solving skills, with the ability to navigate technical challenges in a fast-paced, evolving market. Strong knowledge of market-making and liquidity management in institutional environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Innovative Environment: Work at the intersection of traditional finance and cutting-edge blockchain technology in a fast-paced, high-growth environment. Market Leadership: Play a crucial role in shaping the future of digital asset trading for institutional clients, helping to address key industry challenges. Collaborative Culture: Join a team of highly talented operators, engineers, and product managers working towards a unified mission of revolutionizing the crypto market. Career Growth: Gain exposure to a rapidly expanding industry and access to opportunities for learning and development. If you're passionate about digital assets, excited by technical challenges, and ready to have a direct impact on the future of institutional trading, we want to hear from you! Join us at FalconX to shape the future of the crypto market. Qualification : Bachelors or Ma...

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

IT Systems Administrator Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, used by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. We simplify every step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are seeking a highly skilled IT Systems Administrator to support and scale Postman s global IT infrastructure. You will be on the front lines of IT support, providing world-class technical assistance to Postmanauts across departments and time zones. This role requires strong troubleshooting skills, technical expertise, and excellent communication, with the ability to work independently and collaboratively. The IT Systems Administrator will be responsible for endpoint management, workstation setup, software deployment, and identity/access management, ensuring Postman s IT operations run smoothly. Key Responsibilities Provide on-site and remote IT support, including onboarding, software installation, hardware setup, and system configuration. Troubleshoot and resolve technical issues efficiently, coordinating with other engineers or third-party vendors as needed. Administer and optimize enterprise applications for productivity and collaboration (GSuite, Zoom, Slack, Atlassian, Okta). Create and maintain knowledge base articles and self-service documentation. Manage account lifecycle: onboarding new hires, configuring applications, and deactivating accounts as needed. Design and implement scalable identity and access management (IAM) solutions. Ensure SLAs are met in alignment with workload volumes and operational goals. Conduct research to identify technical and business solutions and deploy them into production infrastructure. Collaborate with IT leadership to propose new services and solutions that enhance productivity and efficiency. About You 3 5 years of experience with productivity and collaboration tools. Strong knowledge of SaaS applications, including GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS. Experience with ITSM tools such as Jira, ServiceNow, or equivalent. Strong troubleshooting skills and ability to conduct in-depth technical research. Excellent time management and organizational skills; able to prioritize multiple requests effectively. Highly self-motivated, proactive, and capable of working independently. Passion for learning and growing within the IT domain. Flexible hybrid work model (3 days in-office) with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. An inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and challenges. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences.

Associate Implementation Location: Bengaluru Work Type: Full-Time About Intugine Every day, countless physical goods from dairy and snacks to electronics and automobiles travel through complex supply chains before reaching consumers. Brands managing these operations often struggle with timely deliveries, customer satisfaction, and operational cost control. Intugine Technologies is a global leader in multimodal supply chain visibility, helping over 75 major enterprises including Philips, Flipkart, Xiaomi, Diageo, Myntra, Swiggy Instamart, and Mahindra Logistics optimize operations, reduce logistics costs, and delight customers through our advanced visibility platform across air, land, sea, and rail. Role Overview As an **Associate Implementation**, you will be crucial in delivering seamless onboarding and integration of Intugine s solutions for our mid-market customers. You ll oversee end-to-end implementation, drive operational excellence, and act as the key liaison between clients and internal teams. This role offers a blend of hands-on technical setup, process design, and customer engagement. Key Responsibilities Lead the complete implementation of Intugine s platform at customer sites, ensuring projects are delivered on time and meet client requirements. Travel to client locations to understand their unique needs, provide training, and build strong relationships. Design, establish, and continuously improve implementation processes for efficiency and client satisfaction. Collaborate closely with the technical team to configure software solutions and troubleshoot issues. Define and monitor KPIs to track project health and success. Implement systems and workflows that guarantee adherence to client specifications and service levels. Research new product offerings and develop implementation frameworks for their rollout. 1-2 years of experience in product or SaaS implementation, preferably in B2B environments. Ability to balance big-picture thinking with meticulous attention to detail. Strong communication and interpersonal skills to engage diplomatically with diverse stakeholders. Excellent time management, prioritization, and delegation capabilities. Knowledge of Supply Chain Management (SCM) is a plus. Creative mindset with a passion for innovation and process improvement. Self-driven, responsible, and capable of working autonomously. Highly organized and adept at managing multiple tasks simultaneously. Proficient in English (native speakers a bonus). Perks at Intugine Comprehensive Health Coverage Personal Development Budget for upskilling Flexible Working Hours Open Door Policy Say goodbye to cubicles! Generous Parental Leave Documented Equal Pay Policy (since 2025) Education Assistance to support your growth Complete Ownership & Work Autonomy Life Skills Training (tax planning, investments, mental well-being, health & fitness) Company Outings because fun matters! Paid Time Off your well-being is our priority

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Position: Assistant General Manager (AGM) Human Resources Department: Human Resource Location: Bengaluru Role Overview: We are seeking a strategic and experienced AGM Human Resources to lead and support the development and execution of HR strategies that align with the company s overall business objectives. This role encompasses talent acquisition, performance management, employee engagement, compliance, and HR operations to drive organizational effectiveness. Key Responsibilities: Strategic HR Management: Support the design and implementation of HR strategies that align with business goals and promote organizational growth. Talent Acquisition & Onboarding: Oversee end-to-end recruitment processes for critical roles across various departments ensuring the attraction and retention of top talent. Performance Management: Implement and maintain performance management systems, ensuring timely goal setting, regular reviews, and constructive feedback. Employee Engagement & Relations: Foster a positive workplace culture encouraging openness, collaboration, and continuous improvement. Learning & Development: Identify training needs and coordinate learning initiatives to enhance employee skills and career growth. Compliance & Policy Implementation: Ensure HR policies and practices comply with labor laws and internal standards, minimizing legal risks. HR Analytics & Reporting: Analyze HR data and metrics to provide actionable insights supporting informed decision-making. HR Operations: Oversee payroll processes, benefits administration, and management of HRMS/HRIS systems for efficient HR service delivery. Qualifications & Skills: MBA/PGDM in Human Resources or equivalent qualification. Proven experience in strategic HR management and operations. Strong understanding of labor laws and compliance requirements. Excellent interpersonal, communication, and leadership skills. Ability to analyze data and drive insights for organizational improvements. Qualification : MBA/PGDM in Human Resources or equivalent qualification.

Director Implementation Location: Bengaluru, India About MaxVal MaxVal began in 2004 as an IP services company, rooted in efficiency, cost-effectiveness, and continuous process improvement. Our early adoption of tech-enabled solutions helped us evolve into a product-driven organization, delivering cutting-edge Intellectual Property (IP) management tools. Today, we serve over 600 global clients across the full IP lifecycle with a team of 725+ domain and technology experts. At MaxVal, we "do the right things" and innovate relentlessly to deliver success for both our customers and employees. Job Summary As Director Implementation, you will lead the end-to-end delivery of Symphony, MaxVal s flagship IP Management platform built on Salesforce. You will oversee the implementation lifecycle from requirements analysis to final deployment ensuring timely, high-quality, and scalable solutions for enterprise clients. You ll manage a cross-functional team of Salesforce Developers, QA Engineers, and DBAs, with a focus on customer satisfaction, architectural integrity, and strategic execution. Key Responsibilities Implementation Leadership Own the full implementation lifecycle for Symphony solutions from client onboarding and requirements gathering to configuration, deployment, and post-go-live transition. Ensure projects meet timeline, quality, and scope expectations across multiple concurrent implementations. Architecture & Solution Design Lead the design of scalable Salesforce/Symphony solutions, incorporating best practices for performance, data integrity, and long-term sustainability. Define and maintain a Salesforce architecture roadmap aligned with client needs and product evolution. Team Leadership & Resource Management Direct and mentor a team of 20+ professionals including Salesforce Developers, QA Engineers, and DBAs. Promote a culture of accountability, continuous learning, and cross-functional collaboration. Client Engagement & Stakeholder Management Act as a primary point of contact for clients during the implementation phase. Translate client business needs into technical requirements and ensure alignment throughout the project lifecycle. Proactively manage risks, escalate issues, and deliver regular status updates to internal and external stakeholders. Governance & Compliance Implement and enforce Salesforce/Symphony governance, ensuring adherence to data security and regulatory standards. Conduct performance monitoring, audit checks, and post-implementation reviews to optimize future rollouts. Cross-Functional Collaboration Work closely with Product Management, Sales, Support, and Customer Success teams to ensure seamless handoffs and end-to-end customer satisfaction. Collaborate with vendor and partner teams to integrate third-party tools and AppExchange solutions when required. Qualifications Required 10+ years of experience in Salesforce implementation or technical delivery roles. Proven experience managing and scaling teams comprising Salesforce developers, QA, and DBAs. Strong background in Salesforce architecture and solution design, with hands-on experience in Apex, SOQL, Lightning, and integrations. Exceptional stakeholder communication, team leadership, and project management skills. Experience delivering enterprise SaaS implementations, preferably in legal tech or IP management domains. Preferred Prior experience implementing or supporting Symphony or other IP lifecycle platforms. Familiarity with Salesforce updates, roadmap, and emerging features. Knowledge of performance tuning, deployment automation, and Salesforce compliance best practices.

Analyst, Client Support Location: Bengaluru, Karnataka Team: Fund Accounting About this Role As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders. You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience. This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth. What You ll Be Doing Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms. Communicate proactively with internal team members to provide project status updates and flag potential roadblocks. Accurately track requests received via Client Support and Client Relations inboxes. Retrieve vital documentation from Fund Manager Web Portals. Maintain up-to-date Fund Manager contact details within internal systems. Ensure the quality and integrity of data within internal systems. Follow standard communication procedures to obtain key information from external parties (General Partners). What You ll Bring to Us Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.). 1-2 years of experience in an administrative or client support role preferred but not mandatory. Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus. Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones. Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders. Excellent written and verbal communication skills in English. Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods. Our Benefits We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most. Our Hybrid Work Model BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.

Partner Engineer, Google Cloud Google - Bengaluru, Karnataka, India Join Google in Bengaluru, Karnataka, India and become a key enabler of the Google Cloud partner ecosystem! We're looking for a seasoned Partner Engineer to work closely with our partner development managers, fostering growth and providing crucial technical support to our partners. Your expertise will be vital in understanding our partners' technical capabilities and recommending the ideal partners and solutions to our valued customers. In this role, you will guide partners in leveraging Google Cloud services to accelerate their time-to-market, differentiate themselves from competitors, and unlock new avenues for business growth. You will be instrumental in ensuring our partners' success during the critical migration and deployment phases, equipping them with full access to Google Cloud's essential artifacts, tools, templates, and best practices. You will also play a key role in educating prospective partners on Google Cloud's features, assisting them in building innovative solutions, and collaborating with our product marketing and engineering teams to drive continuous improvements to our Google Cloud offerings. Google Cloud is committed to empowering organizations worldwide to digitally transform their businesses. We deliver enterprise-grade solutions powered by Google s cutting-edge technology and provide developers with sustainable building tools. As a trusted partner for customers across more than 200 countries and territories, we enable growth and solve their most complex business challenges. Responsibilities: Empower System Integrator (SI) partners and Independent Software Vendors (ISV) technical teams by enhancing their skills, capabilities, and capacity through effective prototyping and compelling product integration demonstrations. Guide customers through thorough assessments of their existing legacy application environments. Collaborate closely with partner managers to strategically identify and recruit high-potential partners within the market and diligently monitor their delivery capabilities. Drive the successful onboarding of ISV partners to the Google Cloud Marketplace and empower SI partners to achieve successful pilot projects, impactful proof-of-concept deployments, and seamless transitions to production workloads. Develop comprehensive partner technical development plans aligned with annual planning cycles and actively promote technical wins for SI partners, ensuring strong alignment with customer opportunities. Partner with ISV/SI partners to create valuable solution documentation, engaging joint technical articles, informative webinars, and other collaborative content. Build solution-focused technical assets designed to benefit both internal and external partners. Provide expert recommendations on integration strategies, robust enterprise architectures, scalable platforms, and essential application infrastructure required for the successful implementation of comprehensive solutions on Google Cloud. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in cloud architecture, working with a system integrator as an architect or in a delivery role, providing solutions directly to end customers. Proven experience with data migration strategies and the successful movement of production systems in on-premise/data center environments or in various migration to cloud scenarios. Hands-on experience in designing and building architectures and with the seamless migration of workloads to cloud environments. Solid experience with diverse database technologies (e.g., Oracle, SQL Server, PostgreSQL, MySQL, etc.). Preferred Qualifications: Demonstrated experience in building strong and productive business partnerships. Significant experience in cloud migrations and application modernization, effectively translating customer business needs into innovative cloud-centric solutions. Practical experience working with data and Artificial Intelligence/Machine Learning (AI/ML) workloads. In-depth knowledge of application data management architectures, including storage subsystems, high availability strategies, backup and recovery procedures, disaster recovery planning, performance optimization, scalability considerations, robust security measures, effective monitoring practices, and comprehensive database management. Exceptional ability to conduct engaging and informative technical discussions and engagements. Excellent communication skills, both written and verbal. Qualification : Bachelor's degree or equivalent practical experience.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Job Description: SaaS Cloud Ops Specialist We are looking for SaaS Cloud Ops specialists involved in managing and supporting cloud-based applications, databases, and services. These roles can include: Designing, planning, implementing, onboarding, configuring, and managing cloud environments and applications; troubleshooting and resolving cloud services issues; maintaining, monitoring, planning, and documenting; and infrastructure-level automation experience. Career Level - IC3 Responsibilities As part of the Oracle Finance GIU - Banking-Application Management Support team, SaaSOps will be taking complete responsibility for supporting & maintaining OCI cloud-based applications, environments, and databases on OCI (Oracle Cloud). The new hire is expected to support 24x7 Production Operations for SaaS customers, associated banking cloud services, and products. Candidate should have expertise in the below (at least 3-4 from below): Kubernetes administration (Mandatory) Oracle Database administrator (Mandatory) OCI administration / or any other cloud administration (Mandatory) Linux (Mandatory) Excellent Communication Skills (Mandatory) 24*7 Production Operations (Mandatory) Expertise in Autonomous Database Automation experience CI/CD Pipelines Knowledge in GIT Repository Disaster Recovery (DR) SaaSOps is expected to possess strong troubleshooting skills and will need to work on a ticketing-based system to resolve issues and monitor various aspects of the cloud services as part of the day-to-day job. Also, he/she will work on critical and non-critical issues from the queues, escalation channels, and other modes of assignments. The candidate would be expected to update Service Requests with technical and non-technical solutions, meet SLA requirements, and interact with other functional teams, customers, customer management teams, and Product engineering teams as and when required.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Job Title: Technical Account Manager Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include Key Responsibilities: Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus s solutions. Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals. Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence. Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption. Ensure onboarding, adoption and expansion of the solution for customers during operations. Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback. Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations. Create and maintain documentation, FAQs, and other technical resources to support self-service and client education. Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Locus s solutions. Qualifications: 5-7 years consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required. Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Channel Operations Analyst Who We Are Looking For We are seeking a motivated and detail-oriented Channel Operations Analyst with 1-3 years of experience in Partner/Channel Operations. If you are a strong communicator, a natural multi-tasker, and comfortable working independently with minimal supervision, this role is a great fit for you. You ll play a key part in supporting our global channel operations, enhancing partner engagement, and improving operational processes. About the Team You ll be joining the Sales Support and Shared Services team, which operates under the Worldwide Deal Support and Order Management organization within Revenue Operations at Nutanix. This Bangalore-based team supports our global sales teams by ensuring smooth operations across various sales processes. The team thrives on collaboration and works closely with multiple stakeholders, including Deal Desk, Bid Management, and Product Management, to drive efficient communication and process improvement. Our focus is on enabling the sales organization to work seamlessly, allowing them to achieve their targets through strong operational support. You will report to the Manager of Channel Operations, who promotes open communication, collaboration, and continuous learning. This is a hybrid role, allowing flexibility to work remotely on some days while collaborating in the office on others. What You ll Do Provide global Partner Portal support, addressing partner queries. Assist Channel Representatives and partners with the onboarding process. Manage partner applications, maintain agreements, and update Salesforce (SFDC). Oversee Deal Registration and Opportunity Process Management across regions. Respond to partner helpdesk inquiries, including onboarding and access issues. Identify opportunities to enhance current systems and processes for better efficiency. Manage Deal Registration Approval Workflows and assignment rules globally. Prepare ad hoc reports and analyze channel performance metrics as needed. What You ll Bring 1-3 years of experience in a Partner/Channel Operations role. Strong database management skills and proficiency in MS Office (Excel, PowerPoint). Hands-on experience with Salesforce and Partner Portal tools (e.g., Relayware). Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work effectively with global teams and handle complex processes. Experience in partner onboarding and deal registration processes. A proactive mindset focused on process improvement and operational efficiency. Why Nutanix At Nutanix, we believe in fostering an inclusive, collaborative environment where everyone can thrive. We are proud to be an Equal Opportunity Employer, and we are committed to providing reasonable accommodations to ensure that everyone has the opportunity to succeed.

Job Title: Senior DevOps / Site Reliability Engineer Location: Pune, India Company: Blue Yonder Experience: 10 to 13 years Education: Bachelor s Degree in Computer Science, Engineering, or related STEM fields Company Overview Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider and consistently recognized as one of Glassdoor s Best Places to Work. We are driving the next wave of digital transformation in manufacturing and retail, delivering innovative SaaS solutions that power intelligent supply chains across the globe. We are looking for a Senior DevOps / Site Reliability Engineer (SRE) to lead the design, development, deployment, and operational management of our Azure SaaS solution. This role requires strong DevOps, cloud delivery, and infrastructure automation expertise, along with leadership capabilities to guide a growing global team. Role Overview In this role, you will be responsible for architecting, planning, and executing end-to-end delivery pipelines, supporting both product development and operational stability. Working closely with platform, product, and architecture teams, you will implement best-in-class DevOps and SRE practices, ensuring scalability, resilience, and cost optimization. Key Responsibilities Architect, design, and manage CI/CD pipelines and infrastructure for a cloud-native, multi-tenant SaaS solution on Azure. Lead sprint planning, backlog grooming, and architecture discussions. Develop quality automation scripts and tools to reduce manual efforts and enable self-healing, self-service capabilities. Identify and resolve operational bottlenecks and proactively improve observability (monitoring, alerting, logging). Participate in code reviews, ensure secure and scalable designs, and mentor junior and mid-level engineers. Collaborate with stakeholders to understand business and technical requirements and translate them into actionable user stories. Implement and enforce cloud cost optimization strategies. Conduct post-incident reviews with a blameless culture to identify root causes and drive continuous improvements. Automate service requests and standard operational procedures. Drive improvements to the team s continuous integration pipeline, ensuring rapid and reliable deployments. Stay updated with the latest DevOps, SRE, and cloud technologies and bring innovative ideas to the table. Participate in team hiring and actively contribute to onboarding new team members. Technical Environment Languages: Java, Python, PowerShell, Shell Scripting DevOps Tools: Azure DevOps, GitHub Actions, Jenkins Cloud: Microsoft Azure (ARM Templates, AKS, Event Hub, HDInsight, Azure AD, Application Gateway, Virtual Networks) Architecture: Microservices, Kubernetes, Docker, Event-driven architecture Frameworks: Spring Boot, Hibernate Monitoring & Logging: Elasticsearch, Spark, Kafka Databases: RDBMS, NoSQL Version Control: Git Required Skills & Experience Bachelor s Degree (STEM preferred) with 10 to 13 years of experience in DevOps, Cloud Delivery, or Site Reliability Engineering. Proven hands-on experience with Azure Cloud Services. Expertise in setting up and optimizing CI/CD pipelines. Strong scripting experience: Shell and PowerShell are mandatory; Python is a plus. Strong understanding of container technologies (Docker, Kubernetes) and microservices architecture. Experience integrating and managing third-party monitoring and logging tools. Strong problem-solving skills and ability to work with global, cross-functional teams. Excellent communication and stakeholder management skills. Nice to Have Development experience in Java or Python. Experience working in agile teams with a product-centric mindset. Experience working in manufacturing or retail domains. Exposure to AI/ML-driven monitoring and observability tools. Work with cutting-edge technologies on globally impactful solutions. Collaborate with diverse and talented teams across the US, India, and the UK. Foster your career growth through mentorship, continuous learning, and leadership opportunities. Experience an inclusive, flexible work culture where innovation and creativity thrive. Diversity, Inclusion, Value & Equality (DIVE) At Blue Yonder, we are committed to building an inclusive environment where everyone feels empowered to be themselves. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualification : Bachelors Degree in Computer Science, Engineering, or related STEM fields