Service Operations Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Plant HR Executive / Generalist Location: Bengaluru Department: Plant HR Designation: Executive Experience: 3 to 4 Years Education: MSW / MBA (HR) Job Summary As a Plant HR Executive at Sansera Engineering, you will be responsible for supporting a wide range of HR activities within the manufacturing facility. This includes manpower planning, grievance handling, payroll coordination, compliance, and employee engagement. The role requires a hands-on HR professional who can balance administrative efficiency with employee-centric support. Key Responsibilities 1. Floating Manpower Management Manage timely recruitment and deployment of contract/floating manpower. Liaise with manpower agencies to ensure optimal workforce availability for all shifts. 2. Grievance Handling Serve as the first point of contact for contract employee issues. Address and resolve grievances in a timely, fair, and policy-compliant manner. 3. MIS Reporting Generate and maintain monthly reports on attendance, manpower, attrition, and recruitment. Support HR planning with data insights and dashboards. 4. Payroll Support Assist in attendance reconciliation, leave tracking, and overtime validation. Coordinate with the payroll team to ensure accurate and timely salary processing. 5. Facility Operations (Canteen, Transport & Security) Monitor and manage daily operations in coordination with service vendors. Ensure SLA adherence and address employee feedback related to these services. 6. Employee Engagement & Communication Organize engagement activities, cultural events, and welfare initiatives. Support the creation of an inclusive and motivated work environment. 7. General Administration Oversee housekeeping, stationery, and basic facility maintenance. Ensure compliance with safety, hygiene, and company policies. 8. Continuous Improvement (Kaizen) Encourage employee participation in Kaizen initiatives. Track and document implementation of improvement suggestions. Skills & Competencies Strong interpersonal and communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Basic knowledge of labor laws, HR compliance, and statutory requirements. Effective problem-solving and coordination abilities. Ability to independently manage field-level and administrative responsibilities. Qualification : MSW / MBA (HR)

Job Title: Assistant Manager Location: Bengaluru Experience Required: 5 to 13 years Minimum Qualification: Diploma in Electronics Engineering Key Skills Vendor Management Facility Management Customer Relationship Management (CRM) Maintenance & Operations Budgeting & Invoicing Documentation & Compliance Job Summary We are seeking an experienced and proactive Assistant Manager to oversee facility operations, vendor coordination, society handovers, and maintenance processes across residential projects. The role involves cross-functional collaboration, documentation oversight, and ensuring timely execution of services for enhanced customer satisfaction and operational efficiency. Key Responsibilities Operations & Facility Management Manage all AMCs, warranties, service contracts, and PPM (Planned Preventive Maintenance) schedules. Oversee society formation and handover, including documentation sign-offs and equipment transfers. Ensure snag rectification and obtain necessary sign-offs from relevant stakeholders. Maintain uptime of common areas and amenities, and handle repair and spare part management. Coordinate issuance of permits to the project team as required. Budgeting & Financial Coordination Assist in planning and tracking unsold apartment bills, and submit working details to the accounts team. Prepare yearly budgets for common areas and share them with residential societies. Respond to audit queries in coordination with the accounts team. Create and share monthly provisions with the finance department. Monitor and ensure Common Area CAM (Common Area Maintenance) funds are available at all times. Follow up with societies for maintenance invoice payments related to unsold apartments. Process vendor invoices and actively follow up with the accounts team for timely payments. Handover & Customer Coordination Ensure a smooth and delightful handover experience for residents. Verify all documents and issue NOCs (No Objection Certificates) to property owners. Coordinate with MGL (gas) connection teams, track progress, and ensure timely completion with daily reporting. Liaise with project teams to resolve pending common area and tower work. Vendor & Project Coordination Oversee all vendor interactions, ensuring timely invoice submission and validation. Assist in vendor identification, evaluation, and procurement of consumables. Review and track progress on pending snag points with the project team. Ensure adherence to operational guidelines and standard procedures. Administrative & Support Activities Plan and organize staff welfare initiatives, internal events, and cost-reduction programs. Liaise with cross-functional departments to ensure seamless operations. Validate all service reports and ensure proper documentation is maintained. Qualification : Diploma in Electronics Engineering

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

Software Engineer III - AI/ML, Platforms and Devices Company: Google Location: Bengaluru, Karnataka, India Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience in software development with one or more programming languages, or 1 year with an advanced degree. 2 years of experience in data structures or algorithms. 1 year of experience in one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging). Preferred Qualifications: Master's degree or PhD in Computer Science or a related technical field. Experience developing accessible technologies. About the Job Google's software engineers work on cutting-edge technologies that transform how billions of users connect, explore, and interact with information. Our products must handle data at a massive scale, far beyond web search. We seek engineers who bring innovative ideas from various fields, including information retrieval, distributed computing, large-scale system design, networking, data storage, security, artificial intelligence (AI), natural language processing (NLP), UI design, and mobile development. As a Software Engineer, you will work on training and optimizing complex machine learning (ML) models for the Tensor Processing Unit (TPU). By enabling models across diverse applications like camera, speech, Translate, TTS (Text-to-Speech), and others on Edge TPU, you will gain valuable experience in efficient model architectures, optimization techniques, and on-device machine learning at Google. You will also be responsible for managing project priorities, deadlines, and deliverables. Google's mission is to organize the world s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, software, and hardware to create radically helpful experiences for users. We design and develop new technologies and hardware to make user interactions faster, more seamless, and powerful. Whether advancing form factors, improving interaction methods, or innovating new ways to capture and sense the world around us, our Devices & Services team is helping make people's lives better through technology. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices (e.g., style guidelines, accuracy, testability, and efficiency). Contribute to documentation or educational content and adapt based on product updates and user feedback. Triage product or system issues, debug, track, and resolve by analyzing the source of issues and their impact on hardware, network, or service operations. Implement solutions in one or more specialized Machine Learning (ML) areas, utilize ML infrastructure, and contribute to model optimization and data processing. Qualification : Master's degree or PhD in Computer Science or a related technical field.

Software Engineer III - Machine Learning, Google One Company: Google Location: Bengaluru, Karnataka, India Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience in software development with one or more programming languages, or 1 year with an advanced degree. 2 years of experience with data structures or algorithms in either an academic or industry setting. Preferred Qualifications: Experience with Data Analytics, Privacy Data Handling, Privacy Design Document, and Mathematical Optimization. Understanding of Machine Learning (ML). Excellent software engineering and problem-solving skills through programming. Excellent communications skills. About the Job Google software engineers create next-generation technologies that transform how billions of users connect, explore, and interact with information. Our products must scale to handle vast amounts of data, and our work extends far beyond web search. We are looking for engineers with fresh ideas from a variety of areas including information retrieval, distributed computing, large-scale system design, networking, data storage, security, artificial intelligence (AI), natural language processing (NLP), UI design, and mobile technologies. As a Software Engineer at Google, you will work on projects that are critical to Google s needs, with opportunities to switch teams and projects as our fast-paced business grows. We need engineers who are versatile, show leadership qualities, and are enthusiastic about taking on new problems across the full-stack to push technology forward. Google One (G1) is Google s membership service rooted in storage, offering access to premium features. Our team works across multiple product areas to personalize user experiences through Machine Learning. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments such as desktop, mobile, and applications. These products provide enterprises, and ultimately end users, the ability to utilize and manage services at scale. We build innovative software products from apps to TVs, from laptops to phones that impact people s lives globally. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices (e.g., style guidelines, accuracy, testability, and efficiency). Contribute to documentation or educational content and adapt based on product updates and user feedback. Triage product or system issues, debug, track, and resolve them by analyzing the source of issues and their impact on hardware, network, or service operations. Implement solutions in one or more specialized Machine Learning (ML) areas, utilize ML infrastructure, and contribute to model optimization and data processing.

IT Workforce Enablement Lead Location: Bengaluru, India Company: Chevron Experience: 7-10 Years Position Overview The IT Workforce Enablement Lead will lead a team delivering essential IT services such as Service Desk, desktop support, printers, and A/V systems to support business operations. This role ensures high service quality, team development, and collaboration with internal and external stakeholders. Key Responsibilities Lead and manage day-to-day IT service operations (Service Desk, A/V, desktop support, printers). Plan and manage IT service changes to align with business requirements. Act as escalation point for operational incidents and service issues. Collaborate with GCC stakeholders and managed service partners. Support events, virtual town halls, and after-hours program coordination. Manage the purchasing and technical inventory, ensuring compliance with security specifications. Provide leadership and technical guidance to the team, assigning tasks and setting goals. Maintain customer satisfaction by designing and implementing feedback surveys and resolving issues. Key Skills & Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. 7-10 years of IT service support experience in an enterprise environment (+500 users). At least 2 years in a leadership role within IT service delivery. Experience supporting MS Windows, Azure, and enterprise IT services (desktop, printers, A/V systems). Preferred Qualifications Certifications: CISSP, Azure Fundamentals (AZ-900). Experience with GCC or large company IT infrastructure setups. Benefits Competitive salary and benefits package Health, dental, and vision insurance Retirement savings plan Paid time off, including vacation and sick leave Work-life balance with flexible hours Apply Now If you're ready to lead and enhance Chevron's IT workforce enablement services, apply today to join our team! Equal Opportunity Statement Chevron is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualification : Bachelor's degree in Computer Science, Management Information Systems, or a related field.

Job Title: Software Engineer Location: Bengaluru, India Company: Google Minimum Qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred Qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies that meet diverse user needs. About the Job: Google's software engineers develop next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile; the list goes on and continues to grow every day. As a software engineer, you will work on a specific project critical to Google s needs, with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, to display leadership qualities, and to be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Google Cloud Overview: Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology and tools to help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities: Write product or system development code, focusing on building scalable and efficient systems. Participate in, or lead design reviews with peers and stakeholders to decide on the most appropriate technologies for the task. Review code developed by other developers and provide feedback to ensure best practices, such as: Style guidelines Code accuracy Testability Efficiency Contribute to existing documentation or educational content, and adapt it based on product or program updates and user feedback. Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and understanding their impact on hardware, network, or service operations and quality. Qualification : Master's degree or PhD in Computer Science or related technical fields.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Software Engineer at Google Minimum Qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting, and building software for data privacy or security (e.g., identity and access management). Experience with C++, infrastructure design, and Android app development. Preferred Qualifications: Master's degree or PhD in Computer Science or related technical fields. 2 years of experience with performance, large scale systems data analysis, visualization tools, or debugging. Experience developing accessible technologies. Experience with Security Analysis, Program Analysis, Decompiler. Knowledge of code and system health, diagnosis and resolution, and software test engineering. About the Job: Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will participate in the development of large scale Google infrastructure Design, as well as develop, and maintain scalable Google wide infrastructure to scan 1 million Android apps per day, manage Petabytes of analysis data, and protect over 3 billion devices. You will build systems to manage and extract intelligence from various sources and make the intelligence available to various internal systems and stakeholders The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments (desktop, mobile, applications). The products provide enterprises, and ultimately end users, the ability to utilize and manage their services at scale. We build innovative and compelling software products from apps to TVs, from laptops to phones that have an impact on people s lives across the world. Responsibilities: Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

Software Engineer at Google (Android Focus) Minimum Qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting, and with Android application development. Experience in Android, Kotlin, Java, Mobile App Development, API Design. Preferred Qualifications: Master's degree or PhD in Computer Science or related technical field. 2 years of experience with performance, large-scale systems data analysis, visualization tools, or debugging. Experience developing accessible technologies. Experience in code and system health, diagnosis and resolution, and software test engineering. Experience in backend e-commerce, internationalization, and localization. About the Job: Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments (desktop, mobile, applications). The products provide enterprises, and ultimately end users, the ability to utilize and manage their services at scale. We build innovative and compelling software products from apps to TVs, from laptops to phones that have an impact on people s lives across the world. Responsibilities: Write product or system development code. Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.

Job Title: Software Engineering Manager Couchbase Capella Location: Bangalore, India (Office-based role, 3 days a week in the office) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of the increasing demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in today s AI-driven world. By seamlessly uniting transactional, analytical, mobile, and AI workloads into a fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is driving innovation, accelerating AI transformation, and redefining customer experiences. Join us on our mission! Job Overview: We are seeking an experienced Engineering Manager to lead a team of software developers building the next generation of cutting-edge Database as a Service (DBaaS) on the public cloud. In this role, you will be responsible for leading the team to deliver high-quality projects on time while ensuring that the operations of our service in production meet targeted Service Level Objectives (SLOs). The ideal candidate will possess a strong technical background, experience managing engineering teams, and excellent leadership and communication skills. Responsibilities: Lead and manage a team of software developers, providing guidance, mentorship, and performance feedback. Ensure the timely delivery of projects that meet business objectives, quality standards, and supportability goals. Oversee production systems to ensure they meet availability, performance targets, and Service Level Agreements (SLAs). Work cross-functionally with product management, QA, and other teams to develop staffing plans, release roadmaps, and ensure successful project delivery. Foster a collaborative and high-performance team culture that emphasizes continuous improvement and innovation. Contribute to technical design, architecture, and code reviews while maintaining a hands-on approach as needed. Requirements: Education: Bachelor s or Master s degree in Computer Science or a related field, or equivalent practical experience. Experience: At least 3 years of experience as an Engineering Manager and 8+ years of experience as a Software Engineer. Proven track record of successfully managing software development projects on public cloud platforms. Strong experience with at least one of the major cloud platforms (AWS, GCP, or Azure). Experience with Golang is highly preferred, particularly in managing large projects written in Golang. Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams. Couchbase is at the forefront of revolutionizing modern application development with Capella, our fast, flexible, and affordable cloud database platform. By offering best-in-class price performance, we enable organizations to build and scale applications that deliver exceptional customer experiences from cloud to edge. Over 30% of the Fortune 100 companies trust Couchbase to power their modern applications, and we are honored to be named among the Best Places to Work in the Bay Area and the UK. Some of the benefits of working at Couchbase include: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: World-class medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP program, retirement programs, and business travel insurance. Career Growth: Be valued, create value we support your career development. Fun Perks: Ergonomic office setup, food and snacks for in-office employees, and much more. Qualification : Bachelors or Masters degree in Computer Science or a related field, or equivalent practical experience.

Job Title: Software Engineer About the Role: At Google, our Software Engineers are at the forefront of innovation, designing and developing cutting-edge technologies that shape how billions of users connect, explore, and interact with information. Our products operate at an immense scale, extending far beyond web search, and require engineers who bring fresh perspectives from diverse technical domains, including information retrieval, distributed computing, large-scale system design, networking, security, artificial intelligence, natural language processing, UI design, and mobile development. As a Software Engineer, you will contribute to mission-critical projects, collaborating with teams across Google to develop, test, deploy, maintain, and enhance software solutions. Your versatility, leadership abilities, and enthusiasm for solving complex challenges will be crucial as you navigate projects across the full technology stack. The Core Team serves as the backbone of Google s technical infrastructure, building the foundational elements behind our flagship products. This team is responsible for developing essential developer platforms, product components, and infrastructure that drive innovation across Google s ecosystem. As a member of this team, you will play a pivotal role in breaking down technical barriers, optimizing existing systems, and making key architectural decisions that influence the entire organization. Key Responsibilities: Design, develop, and maintain high-quality software solutions that support Google's technical infrastructure and products. Participate in and lead design reviews with peers and stakeholders, evaluating available technologies to determine optimal solutions. Conduct thorough code reviews to ensure adherence to best practices, including code quality, efficiency, accuracy, testability, and compliance with style guidelines. Contribute to documentation and educational resources, updating content based on product enhancements and user feedback. Troubleshoot and debug complex system issues, analyzing their impact on hardware, networks, and service operations to maintain optimal performance and reliability. At Google, we foster a culture of continuous learning, innovation, and technical excellence. If you're passionate about solving challenging problems and building world-class technology, we invite you to be part of our journey. Qualification : Bachelors degree or equivalent practical experience.

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

About the Job Google s software engineers develop next-generation technologies that transform how billions of users connect, explore, and interact with information. Our products operate at massive scale and extend well beyond web search. We seek engineers who bring fresh ideas from diverse areas, including: Information retrieval Distributed computing Large-scale system design Networking and data storage Security Artificial intelligence Natural language processing UI design and mobile As a Software Engineer at Google, you ll work on a specific project critical to Google s needs, with opportunities to switch teams and projects as you and our fast-paced business evolve. We need engineers who are versatile, show leadership qualities, and are enthusiastic about solving new problems across the full stack as we continue to push technology forward. With your technical expertise, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. About Google Ads Google Ads powers the open internet with cutting-edge technology that creates value for users, publishers, advertisers, and Google. Our teams build Google s advertising products across search, display, shopping, travel, and video advertising, as well as analytics. We create trusted experiences between people and businesses with useful ads that help grow companies from small businesses to large brands and YouTube creators. Responsibilities Write and test product or system development code. Participate in, or lead design reviews with peers and stakeholders to evaluate technologies and approaches. Review code developed by other developers, providing feedback to ensure best practices (e.g., style guidelines, code accuracy, testability, and efficiency). Contribute to and adapt documentation and educational content based on product updates and user feedback. Triage and debug product or system issues by analyzing sources of problems and their impact on hardware, networks, or service operations. Minimum Qualifications Bachelor s degree or equivalent practical experience. 5 years of experience in software development in one or more programming languages, with expertise in data structures and algorithms. 3 years of experience in testing, maintaining, or launching software products. 1 year of experience in software design and architecture. Preferred Qualifications Master s degree or PhD in Computer Science or a related technical field. 1 year of experience in a technical leadership role. Experience developing accessible technologies. Qualification : Bachelors degree or equivalent practical experience.

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Description Job Title: Director, Product Marketing Location: Bangalore, India Job Description: As the Director of Product Marketing for the Asia Pacific (APAC) region, you will play a pivotal role in leading and driving product marketing strategy for Salesforce. In this leadership role, you will define compelling messaging, develop go-to-market (GTM) strategies, and collaborate cross-functionally with sales, product, and marketing teams to drive adoption and accelerate growth. Your success will be measured by your ability to bring new products to market successfully, enhancing Salesforce s brand presence, and delivering measurable business outcomes across the APAC region. You will leverage your deep understanding of the market to influence product positioning, tailor marketing programs, and drive alignment across stakeholders, from global marketing teams to local sales leaders. This role also involves overseeing customer advocacy, analyst relations, and external communications to establish Salesforce s leadership in the market. Responsibilities & Impact: Strategic Leadership & Execution: Lead the GTM strategy and execution for bringing Salesforce products like Agentforce to market in APAC, specifically India, ensuring it aligns with overall business goals and regional growth objectives. Market Penetration & Adoption: Drive the adoption of Agentforce and other Salesforce products in market, creating scalable marketing programs that fuel pipeline growth and accelerate market share. Messaging & Positioning: Develop tailored messaging and positioning strategies for Agentforce and other products, working closely with global and regional teams (Go-to-Market, Campaigns, Content). Cross-Functional Collaboration: Work closely with Product Marketing, Product Management, Sales, Customer Success, and other teams to align on product strategy and execution across the APAC region. Sales Enablement: Develop and deliver impactful sales enablement programs to equip sales teams with the tools, training, and content needed to drive new business and close deals. Operational Communication: Ensure consistent communication with APAC and global stakeholders, including monthly business reviews and alignment on key initiatives related to Agentforce. Customer Advocacy & Storytelling: Lead the creation of customer success stories that highlight the value of Agentforce and other Salesforce products, helping to elevate Salesforce s reputation in the region. External Relationships & Analyst Engagement: Manage key relationships with analysts, media, and public relations, positioning Salesforce as a leader in the APAC market for new and existing product offerings. Leadership & Innovation: Identify and pursue strategic initiatives that accelerate the adoption and growth of Agentforce across APAC, while driving innovation and differentiation in the market. Required Skills & Experience: Proven Leadership: 12+ years of senior product marketing or leadership experience in SaaS or technology, with specific expertise in the APAC market. Strategic Vision & Execution: Demonstrated experience in launching new products, including go-to-market execution, and driving business outcomes. Market Expertise: Strong understanding of the APAC market, customer behaviors, and regional trends, particularly within the SaaS and B2B technology sectors. Messaging & Positioning Mastery: Ability to create compelling product messaging and positioning that resonates with diverse APAC audiences. Data-Driven Approach: Experience using market data, customer insights, and internal analytics to refine marketing strategies and optimize performance. Cross-Functional Leadership: Proven ability to lead and collaborate across global teams and regional stakeholders, including Product, Sales, and Customer Success. Effective Communication: Excellent communication skills, with the ability to craft clear, concise, and impactful messaging tailored to a variety of audiences. Project Management: Strong organizational and project management skills, with the ability to lead multiple initiatives simultaneously and drive results. Preferred Skills: Experience with Salesforce products or other SaaS platforms, particularly in the APAC region. Familiarity with Agentforce or similar AI-driven products and their impact on customer service, sales, and operations. Experience managing analyst relations and PR in the APAC region. Advanced degree (MBA or similar) preferred. Fluency in multiple APAC languages (Mandarin, Japanese, Korean) is a plus. Qualification : Advanced degree (MBA or similar) preferred.