Service Optimization Jobs in Bengaluru

Senior Backend Engineer Market Making Location: Bangalore Experience: Senior-level Education: Advanced degree in Computer Science, Mathematics, or a related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the fragmented digital asset market. Our platform provides seamless access, liquidity, and trading tools for institutional clients, enabling strategies from start to scale. Team Overview The Quant Team at FalconX is divided into three verticals: Services: Focused on complex pricing, risk management methodologies, and execution for our OTC desks. Options Market Making (MM): Provides market-making for derivatives, either as a service or as business owners. D1 Team: Quantitative traders providing market-making services while managing discretionary risk for linear products. Role Overview As a Senior Backend Engineer on the Market Making team, you will develop and enhance backend systems that provide critical tools, insights, and infrastructure for pricing, risk management, and trading operations. You will work closely with traders, quants, product managers, and trade operations teams to deliver robust, scalable, and high-performance applications. Key Responsibilities Build and maintain backend infrastructure to support pricing and risk management methodologies for complex and new products. Develop fundamental models in support of the quant team s three verticals. Collaborate with cross-functional teams including design, product management, traders, and quants to deliver scalable and efficient solutions. Solve technically challenging problems of high scope and complexity. Contribute to innovative products in the crypto derivatives space, such as correlation exotics and missing data volatility pricing. Ensure high-quality, maintainable code with strong testing, monitoring, and documentation practices. Required Qualifications Advanced degree in Computer Science, Mathematics, or related field. Proficiency in Python, with experience in a low-level language (C/C++/Rust) preferred. Familiarity with distributed systems and scalable architectures. Understanding of derivative products and risk management frameworks. Strong grasp of data structures, algorithms, and design patterns. Excellent problem-solving skills, with a detail-oriented and collaborative mindset. Strong communication skills and ability to work in a fast-moving, agile environment. Comfortable contributing to early-stage product development in a startup setting. Bonus / Preferred Qualifications Experience with exotic products and derivatives. Risk management and portfolio management experience. Knowledge of numerical methods, optimization, and modeling techniques. Familiarity with frontend frameworks such as React. Help make crypto assets a successful asset class for institutional investors. Provide critical tools and infrastructure that shape trading strategies and pricing models. Collaborate with top talent in trading, quant research, and technology. Work on some of the most innovative products in the crypto derivatives space. Qualification : Advanced degree in Computer Science, Mathematics, or a related field

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Job Title: Lead Associate Software Engineering (Database Developer) Location: Bengaluru Type: Full-Time Level: Senior Database Developer About BetaNXT BetaNXT is shaping the future of connected wealth management infrastructure, delivering real-time data capabilities that improve advisor productivity, reduce operational costs, and enhance the investor experience. Leveraging the combined power of Beta, Maxit, and Mediant, our solutions tackle complex integration challenges and modernize platforms for scalability, agility, and growth. We help wealth management firms turn legacy platforms into differentiating assets. About the Role We are looking for a Senior Database Developer to join our Product Engineering team as a Lead Associate Software Engineering. In this role, you will play a critical part in designing, developing, and optimizing enterprise-grade database solutions to support our next-generation wealth management platform. This position is ideal for a detail-oriented and performance-focused database professional who thrives in a collaborative Agile environment and is passionate about building scalable, reliable data systems. Key Responsibilities Design, develop, and maintain complex SQL queries, stored procedures, triggers, and database scripts. Analyze and optimize database performance, ensuring scalability and efficiency. Develop and maintain SSRS reports, support ETL processes, and collaborate on SSIS packages. Work closely with application developers to ensure seamless database integration and data flow. Perform in-depth data analysis to support business and product requirements. Partner with QA teams to validate data integrity and support testing cycles. Conduct unit testing and developer-level validation to ensure quality before release. Participate in daily Scrum meetings and Agile ceremonies to coordinate development efforts. Troubleshoot and resolve complex technical issues related to data and performance. Document all development work to support maintainability and knowledge sharing. Required Qualifications & Experience Experience: 7+ years of hands-on experience in SQL database development in enterprise environments. Technical Skills: Advanced SQL development skills, including writing and optimizing complex queries and stored procedures. Proficiency in T-SQL (preferred), with acceptable expertise in PL/SQL or equivalent SQL dialects. Experience with SSRS (SQL Server Reporting Services), SSIS, and ETL processes. Strong data modeling, data analysis, and database design capabilities. Hands-on experience in performance tuning and query optimization techniques. Working knowledge of AWS services such as S3, SSM, and DynamoDB is a plus. Soft Skills & Collaboration Strong problem-solving and analytical thinking skills. Excellent verbal and written communication skills. Ability to work collaboratively across cross-functional Agile teams. Highly organized, detail-oriented, and self-motivated. Contribute to a platform backed by industry innovation and 11 technology patents. Help shape the future of real-time data and wealth management systems at scale. Collaborate with a high-impact, global engineering team in a dynamic, fast-paced environment. Thrive in a company culture that values growth, curiosity, and collaboration.

Senior Associate Data Engineering L2 Location: Bengaluru, India Department: Engineering Data Employment Type: Full-Time About the Role As a Senior Associate Data Engineering (L2) at Publicis Sapient, you will lead technical solutions that drive digital transformation by building scalable, high-performance data platforms. You ll be responsible for translating business and technical requirements into modern, data-centric solutions using Big Data technologies, cloud services (Azure), and advanced data engineering practices. Key Responsibilities Design and implement data ingestion, integration, and transformation processes from multiple heterogeneous sources in both batch and real-time. Build scalable data platforms using Hadoop stack components such as HDFS, Kafka, Spark, Hive, NiFi, Oozie, Airflow, Flink, and Storm. Develop real-time analytics, aggregation, and search features to support various data-driven applications. Collaborate closely with cross-functional teams on data infrastructure, computation frameworks, and data visualization. Apply cloud-native principles and Azure services to build and deploy data pipelines. Ensure performance optimization and data pipeline tuning. Work with NoSQL and MPP platforms like MongoDB, Cassandra, Redshift, Azure SQL DW, HBase, BigQuery. Contribute to infrastructure, automation, and DevOps for data pipelines using CI/CD practices. Ensure data governance, lineage, and cataloging using tools like Collibra or Alation. Required Qualifications 6 8 years of professional experience in software/data engineering. Minimum of 3 years hands-on experience with Big Data technologies. Strong programming expertise in Java (preferred), Scala, or Python. Expertise in the Hadoop ecosystem and real-time stream processing tools (Kafka, Pulsar, Spark Streaming, etc.). Hands-on experience with Azure data services (e.g., Data Factory, Synapse, ADLS, Databricks). Experience working with modern ETL tools (Informatica, Talend, etc.) and traditional RDBMS platforms (Oracle, PostgreSQL, SQL Server, MySQL). Bachelor's degree in Computer Science, Engineering, or related field. Nice to Have Certifications in Azure Data Engineer, GCP Big Data, or related cloud specializations. Experience with distributed messaging frameworks (ActiveMQ, RabbitMQ, Solace). Familiarity with microservices architecture and search technologies (Elasticsearch). Performance tuning of distributed data processing systems. Exposure to data governance, security, and metadata management. Benefits and Culture at Publicis Sapient Gender-neutral workplace policies 18 paid holidays annually Generous parental leave + new parent transition support Flexible work arrangements Access to Employee Assistance Programs (wellness & well-being) A dynamic culture focused on learning, creativity, and collaboration Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Senior .NET Full-Stack Developer (5 8 Years) | Bangalore Location: Bangalore Experience Required: 5 to 8 Years Job Type: Full-time About the Role We are hiring a Senior .NET Full-Stack Developer to join our growing product development team in Bangalore. As part of this role, you will contribute to the development and enhancement of our award-winning Real Estate ERP platform In4Suite . You ll work across the full software development lifecycle from understanding requirements and designing robust architectures to building enterprise-level applications using the Microsoft .NET framework. This is a fantastic opportunity for developers who enjoy working with scalable enterprise software and want to be part of a high-impact, innovative team. Key Responsibilities Develop and maintain full-stack applications using ASP.NET, MVC, C#/VB.NET, ADO.NET. Design and implement complex modules and reusable components. Collaborate with UI/UX, QA, and other development teams for solution integration. Write efficient SQL queries and stored procedures for database operations. Interpret and create technical documentation: design specs, functional specs, and architecture documents. Troubleshoot, debug, and optimize code for performance and scalability. Follow best practices in code quality, testing, and software development methodologies. Ensure code compliance with coding standards, version control, and security guidelines. Provide timely updates on deliverables and contribute to project planning. Required Skills Strong application development experience using Microsoft .NET technologies. Hands-on experience with ASP.NET, MVC, C#/VB.NET, ADO.NET. Proficient in SQL Server including query writing, optimization, and stored procedures. Solid understanding of database concepts, Web Services (SOAP/REST), and XML. Good grasp of Object-Oriented Analysis and Design (OOAD), UML, and design patterns. Familiar with version control tools like Visual SourceSafe, Git, or CVS. Strong problem-solving and analytical skills with a high attention to detail. Preferred/Additional Skills Experience in ERP software development is a plus. Knowledge of Crystal Reports and ASP (Classic) is advantageous. Exposure to Build & Configuration Management tools and processes. Microsoft Certification (MCP/MCSD) is a strong plus. Educational Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or related discipline. 5 to 8 years of experience in product-based IT/software companies. Soft Skills & Team Culture Positive and proactive attitude toward learning and team collaboration. Strong communication skills both written and verbal. Commitment to shared goals and team success over individual recognition. A mindset focused on continuous improvement and innovation. Benefits at In4Velocity Flexible working hours for better work-life balance Access to continuous learning & development resources Comprehensive medical and insurance coverage A culture of teamwork, innovation, and excellence About In4Velocity Founded in 2004, In4Velocity is a leading enterprise software company dedicated to transforming the real estate, construction, and infrastructure sectors. Our flagship platform, In4Suite , is a comprehensive ERP solution that unifies sales, purchases, finance, construction, and project management into a single ecosystem. Trusted by clients across the globe, In4Suite is renowned for its end-to-end process automation, business intelligence, and intuitive design making it the go-to solution for real estate companies seeking digital transformation. Apply now and become a part of the In4Velocity innovation journey. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related discipline.

Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.

Senior Data Engineer Location: Bengaluru, India Employment Type: Full-time, On-site About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that is revolutionizing the world of service intelligence. Backed by leading Silicon Valley venture capitalists and a distinguished group of angel investors, we are recognized as a startup to watch. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data, alongside insights from top experts. We specialize in complex service environments like high-tech devices, manufacturing, and medical devices, empowering service leaders to optimize key metrics like first-call resolution, turnaround time, and service margins. At Neuron7.ai, you will be part of a dynamic, innovative team that is pushing the boundaries of service intelligence. We value creativity, collaboration, and a relentless commitment to innovation. This is your chance to join a fast-growing startup and help redefine how AI impacts the future of service optimization. About the Role We are building a real-time analytics platform to improve uptime of connected devices and minimize maintenance costs. This involves collecting, analyzing, and leveraging large volumes of sensor data for observability and predictive analytics. As a Senior Data Engineer, you will have the opportunity to build and maintain scalable, high-performance data systems using modern data engineering tools. The ideal candidate will have hands-on experience with Python, Scala, ELT processes, Lakehouse architecture, Apache Spark, Databricks, real-time streaming systems like Kafka and Flink, and observability tools such as the ELK stack, Prometheus, and Grafana. What You ll Do: Data Model Development: Design and implement advanced data models to extract insights from complex datasets. Collaborative Problem Solving: Work with cross-functional teams to devise data-driven solutions for service optimization. Experimental Analysis: Conduct experiments and analyses to enhance service predictions and outcomes. Actionable Insights: Present findings and actionable recommendations to stakeholders, translating complex data insights into clear, understandable concepts. Mentorship: Guide and mentor junior team members, fostering a collaborative and knowledge-sharing environment. What We re Looking For: Experience: At least 4 years of hands-on experience in data engineering, with a focus on building large-scale data systems. Data Pipeline Expertise: Strong proficiency in Python and Scala for developing data pipelines. Big Data Tools: Proven experience with Apache Spark and Databricks for big data processing and analytics. Observability Tools: Hands-on experience with observability tools like Prometheus, Grafana, and the ELK stack or OpenSearch. Real-Time Data Streaming: Experience working with real-time streaming systems such as Kafka and Flink. Cloud Platforms: Familiarity with cloud platforms like Azure, GCP, or AWS. Problem-Solving Skills: Strong analytical and problem-solving abilities to work with complex data systems in fast-paced environments. Collaboration: Excellent communication and teamwork skills, with the ability to work effectively with cross-functional teams. What We Do and Value: At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to leverage advanced AI technology to enhance service decision-making and we are dedicated to delivering excellence in all aspects of our work. Company Perks & Benefits: Competitive salary, equity, and spot bonuses Paid sick leave Latest MacBook Pro for your work Comprehensive health insurance Paid parental leave Flexible work arrangements work from home or from our vibrant Bengaluru office Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you re passionate about using data to drive service intelligence and want to be part of a forward-thinking team, we d love to hear from you!

Software Engineer - Backend (.NET) Location: Bengaluru, Karnataka, India Employment Type: Full-time About ixigo ixigo is a leading technology company empowering Indian travelers by providing smarter travel solutions across various platforms. Established in 2007 by Aloke Bajpai and Rajnish Kumar, ixigo offers services in rail, air, buses, and hotels, helping travelers plan, book, and manage their trips efficiently. Leveraging artificial intelligence, machine learning, and data science, ixigo creates intuitive experiences for its users. In 2021, ConfirmTkt and AbhiBus became part of the ixigo family. Headquartered in Gurugram, with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus), ixigo s platforms allow travelers to book train, flight, bus tickets, hotels, and more. In 2022, ixigo was recognized as one of the Top 10 most downloaded travel apps worldwide by data.ai. Job Description We are seeking a Software Engineer - Backend (.NET) to join our engineering team in Bengaluru. In this role, you will develop and maintain backend services and APIs using .NET Core and .NET Framework. As part of a dynamic team, you will have the opportunity to work on high-traffic, scalable applications and contribute to innovative solutions in the travel technology space. Responsibilities Backend Development: Develop and maintain backend services and APIs using .NET Core / .NET Framework. Write clean, scalable, and efficient code adhering to best practices and coding standards. Database Integration: Design, implement, and maintain SQL-based databases (e.g., SQL Server). Integrate databases with backend services using Entity Framework or other ORM frameworks. Cross-functional Collaboration: Work closely with front-end developers, designers, and product managers to build high-quality, user-centric software. Participate in sprint planning, agile ceremonies, and contribute to continuous improvement initiatives. Code Quality: Conduct code reviews and ensure the quality and maintainability of the codebase. Implement and maintain security and data protection measures for all backend services. Troubleshooting & Optimization: Troubleshoot, debug, and optimize existing systems to enhance performance and reliability. New Features Implementation: Assist in the design and implementation of new features and services. Qualifications Required Skills: Experience: 1-3 years of professional experience in backend development using .NET Core or .NET Framework. Proficiency: Strong knowledge of C# and object-oriented programming principles. Solid understanding of RESTful API design and development. Database Skills: Strong experience with relational databases like SQL Server or MySQL. Experience with Entity Framework or other ORM frameworks. Version Control: Familiarity with version control systems like Git. Web Services Integration: Knowledge of web services and integration methods (e.g., SOAP, REST, JSON, XML). Unit Testing: Good understanding of unit testing frameworks (e.g., xUnit, NUnit). Cloud Knowledge: Basic knowledge of cloud platforms (e.g., Azure is a plus). Problem-solving: Strong problem-solving skills and ability to troubleshoot complex issues. Communication: Good communication skills and ability to work in a collaborative environment. Impactful Work: Help shape the future of the travel industry by building cutting-edge applications. Collaborative Environment: Work with talented professionals in an innovative, agile, and flexible environment. Career Growth: Learn and grow in a rapidly expanding company that values continuous learning. Competitive Compensation: Enjoy a competitive salary and benefits package. Work-Life Balance: A culture that promotes a healthy work-life balance.

Job Title: AI/ML Engineer (LLM-driven Products) Location: Bengaluru, Karnataka Experience: 3+ years Work Modality: Full-time (Work from office) Job Description: We are seeking an AI/ML Engineer to help develop LLM-driven products from the ground up. The ideal candidate will have a strong programming background and experience working with Transformer architecture to design cutting-edge AI systems. If you're passionate about implementing scalable AI solutions and driving innovation, we would love to have you join our team! As part of the team, you will work on transformer models like BERT, GPT, T5, and other small LLMs for Natural Language Processing (NLP) and Computer Vision tasks. You will have the opportunity to work on impactful AI solutions that are designed to scale globally. Key Responsibilities: LLM Product Development: Design and develop products powered by large language models (LLMs), ensuring they meet the technical requirements and scale for global deployment. Model Fine-tuning & Optimization: Fine-tune transformer models for tasks such as text classification, summarization, image generation, and recognition. Implement optimization techniques to accelerate model performance, including GPU optimization and model quantization. AI Solutions Implementation: Translate AI research into actionable product features, ensuring AI models are implemented effectively to solve real-world problems. Collaboration & Communication: Work closely with cross-functional teams to integrate AI models and solutions into larger products. Communicate complex technical concepts to non-technical stakeholders. Model Deployment: Deploy models using frameworks like Flask, FastAPI, or through cloud-based inference services. Data Preprocessing & Training: Engage in data preprocessing and feature engineering to improve the performance of AI models. Required Qualifications: Experience: 3+ years of hands-on experience in AI/ML, specifically working with Transformer-based models like BERT, GPT, T5, ViTs, or small LLMs. Technical Skills: Strong proficiency in Python and deep learning frameworks such as PyTorch or TensorFlow. In-depth understanding of Transformer architecture and its applications in NLP (text classification, summarization) and Computer Vision (image generation, recognition). Experience in deploying models using frameworks like Flask, FastAPI, or cloud-based inference services. Familiarity with GPU acceleration, model optimization, and model quantization. Proficient in data preprocessing, feature engineering, and training workflows. Analytical Skills: Ability to independently analyze open-source code repositories and leverage existing models for further optimization. What We Offer: Competitive Salary: Attractive salary based on experience and expertise. Innovative Work Environment: Work on cutting-edge AI and machine learning solutions with the opportunity to shape innovative products. Career Growth: Opportunities to advance your career in AI/ML and work with a team of passionate professionals. Comprehensive Benefits: A benefits package designed to support your overall well-being and work-life balance.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Job Overview Join our collaborative and creative group of AI scientists and machine learning engineers as a Senior AI Scientist! In this role, you'll be instrumental in designing, building, and deploying machine learning models in AI-native applications within our Virtual Expert Platform (VEP). You'll directly impact our customers across QuickBooks, TurboTax, Mailchimp, and Credit Karma, developing AI solutions that enhance customer success by blending AI and human expertise. You'll work on some of the most exciting challenges, from forecasting, capacity planning, optimization, and variance analytics, to recommendation systems and decision systems. The solutions you create will be a key part of multi-billion-dollar services like QuickBooks Live and TurboTax Live. Responsibilities Data Analysis & Modeling: Perform hands-on data analysis and build machine learning models using large datasets. Apply data mining, machine learning (both supervised and unsupervised) to improve algorithms related to relevance and personalization. Collaboration: Work closely with product managers, software engineers, and designers to design experiments and develop minimum viable products (MVPs) that leverage AI technologies. Feature Creation & Refinement: Develop features from raw data, continuously refining models to enhance performance. You'll be experimenting with different features and applying your intuition to make improvements. A/B Testing & Optimization: Run A/B tests, collect data, perform statistical analysis, and assess the impact of your optimizations. Communicate the results to both peers and leaders. Product & Service Innovation: Collaborate with business planners to propose innovative AI-driven products and services. Ensure that AI s power is fully integrated into new services. Infrastructure Collaboration: Work with infrastructure architects to streamline systems and improve data governance for agile and responsive data manipulation. Research & Thought Leadership: Introduce cutting-edge academic or industry research to Intuit leadership to solve complex problems and fuel new business opportunities. Mentorship & Community Building: Serve as an advisor and mentor, helping to grow and nurture a vibrant AI practice within the organization. Qualifications Education: MS or PhD in Engineering Mathematics, Statistics, Theoretical/Computational Physics, or related field. Experience: 5+ years of experience building AI systems using data mining algorithms and statistical modeling techniques, including: Clustering, Classification, Regression, Decision Trees, Neural Networks, Support Vector Machines, Anomaly Detection, Recommender Systems, Sequential Pattern Discovery, Text Mining, and more. 2+ years of experience in a lead or management role within AI/Data Science. Technical Skills: Proficient in Python and familiar with version control systems like Git/GitHub. Experience with distributed computing and distributed databases (e.g., Hadoop, NoSQL, Hive, Pig). Strong understanding of mathematical concepts and the ability to apply them to create original solutions. Preferred: PhD in a related field. Proven experience working with large-scale machine learning techniques and datasets. Deep experience with Hadoop and related programming environments. Strong problem-solving skills and the ability to communicate complex ideas to both technical and non-technical stakeholders. Soft Skills: Excellent communication skills and experience influencing at an executive level. Strong interpersonal skills for collaborating with technical teams and making impactful presentations to diverse stakeholders. This is an exciting opportunity to be part of a highly innovative team at the forefront of AI and machine learning. You'll be solving complex, high-impact problems that directly influence customer experiences across multiple industries. The role offers the chance to lead cutting-edge AI projects while mentoring a talented team and driving the development of transformative AI-powered solutions. Qualification : MS or PhD in Engineering Mathematics, Statistics, Theoretical/Computational Physics, or related field.

Job Title: Senior Python Expert Experience: 3 to 8 years Overview of the Role: This role sets the benchmark for team software development processes and deployment procedures, while actively contributing to establishing best practices and methodologies within the team. Responsibilities: Develop backend services using Python Flask or similar web frameworks. Design and maintain data and pipeline management frameworks using open-source technologies such as Hadoop, Hive, Spark, HBase, Kafka Streaming, Tableau, Airflow, and cloud-based data engineering services like S3, Redshift, Athena, Kinesis. Design and develop efficient CRUD operations for large datasets with millions of records. Collaborate with teams to build and maintain innovative, reliable, secure, and cost-effective distributed solutions. Own and deliver complex application components within defined timelines. Ensure quality delivery using best practices in API development, performance, and scalability. Participate in customer communication, presentations, and resolution of critical issues. Contribute to architecture, feature set, and design decisions. Proactively recognize and address requirement inconsistencies and project risks. Break down work effectively and estimate accurately. Serve as a technical mentor and role model within the team. Required Skills: Strong knowledge of Python and a web framework like Flask. Experience with AWS services such as EC2, S3, Lambda, Step Functions, Glue, SNS, SQS, Secret Manager, and CodeBuild/CodePipeline. Solid understanding of SQL, including query writing, optimization, and database interaction tools. Experience with API development (RESTful services, Postman, API Gateway). Strong coding, debugging, and problem-solving skills. Understanding of architectural trade-offs and data engineering principles (data acquisition, ingestion, distributed processing, high availability). Ability to independently handle delivery of complex projects. Excellent team management and individual contributor skills. Good to Have Skills: Experience with Big Data frameworks like Hadoop and Spark. Knowledge of AWS Aurora. Familiarity with pip, setuptools, etc. Education: B.E./B.Tech, MCA, M.E./M.Tech.

Staff Engineer - Product and Platform Engineering (Aerospace and Defense) About the Role: We are seeking a highly motivated and experienced Staff Engineer to join our Product and Platform Engineering team within the Aerospace and Defense domain. This role requires 6-10 years of experience and a strong background in leading the design, development, and implementation of scalable solutions using React.js, Spring Boot, and other relevant technologies. The ideal candidate will collaborate with teams to define technical specifications aligned with business goals, utilize Java expertise for robust microservices architecture, mentor junior engineers, drive Agile adoption, own AWS services configuration and optimization, ensure system security, performance, and reliability, and stay updated on industry trends. Responsibilities: Lead the design, development, and implementation of scalable and efficient product and platform solutions using React.js, Spring Boot, and other relevant technologies. Collaborate with cross-functional teams to gather requirements, define technical specifications, and ensure alignment with business goals. Utilize strong Java expertise to design and implement robust microservices architecture. Mentor and guide junior engineers in best practices, code reviews, and technical skills development. Drive the adoption of Agile methodologies to streamline development processes and improve project delivery. Take ownership of AWS services configuration and optimization, including EC2, ECS, Route53, VPC, SQS, and SNS. Ensure the security, performance, and reliability of the system by implementing unit testing, monitoring, and troubleshooting. Stay updated on industry trends and technologies, continuously enhancing skills and contributing to the innovation and growth of the team. Qualifications: Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or Master of Technology (M.Tech) in Computer Science or Software Engineering. 6-10 years of extensive experience in React.js, Spring Boot, JavaScript, HTML, CSS, NoSQL, TypeScript, Agile Methodologies, AWS (EC2, SNS, SQS, ECS, Route53, VPC), RDBMS, Data Structures and Algorithms, and Microservices. In-depth understanding and proficiency in each of the listed technologies. Specifically, deep expertise in Java, Spring Boot, and Microservices is critical. Strong foundation in Agile Methodologies. Familiarity with database systems (RDBMS and NoSQL). Preferred Qualifications: AWS Certified Solutions Architect certification. React Developer Professional Certificate. About Altimetrik: Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infusing speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps companies get unstuck . We re a technology company that gives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organizations talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or Master of Technology (M.Tech) in Computer Science or Software Engineering.

We are looking for a proactive Technology Enthusiast to join us as IT Service Manager for Bangalore. You will control the entire lifecycle of our mobile estate from device procurement through retirement and optimize costs and usage with global Enterprise Mobility Management (EMM). A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity. About You experience, education, skills, and accomplishments Collaborate with cross-functional teams and 3rd party to address service issues, fostering effective communication and coordination to achieve resolution. Bachelor s degree in Computer Science, Engineering, Mathematics, etc or equivalent experience. Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems Oversee enterprise mobility suite from cost optimization to device lifecycle management with managed mobility service experience It would be great if you also had . . . Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles This role involves working closely with various departments (IT, T&E, Finance and 3rd Party Supplier) to optimize mobile device usage, manage mobile expenses, and ensure compliance with company policies. Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365. Provide support and solutions include request fulfilment, incident resolution, IT services and implementation, knowledge management and unified endpoint management. Accelerate employee onboarding and productivity through seamless mobile carrier management, adding service to an existing device, order new device. Support our UEM deployment with mobility management to provide policy and compliance management, and endpoint security to protect against threats and data breaches. Gain visibility to our enterprise mobility expenses, data and usage. Discover cross-category trends and configure custom reporting dashboards to efficiently manage and validate contracts, inventory, invoices, processing and payments to reduce costs and optimize resources. Elevate enterprise mobility suite through granular mobile expense management insights and configurable analytics dashboards. Accurately allocate mobile costs at a global scale and enable strategic decision-making to optimize our mobile estate. Track and report on resolution and performance metrics related to mobile device management and support Efficiently plan budgets and align our mobile estate with our organization's financial goals to optimize our enterprise mobility suite. Monitor and analyze team performance metrics related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying areas for improvement and implementing strategies to optimize service delivery. About the Team Global IT Workplace Services function with team members based across multiple geographies in across the Globe. The team comprises 50 Members and reports to the Director of Global IT Workplace Services. Hours of Work Fulltime 45 h/week Hybrid working model At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree in Computer Science, Engineering, Mathematics, etc or equivalent experience.

Job Overview Senior Engineer - Product and Platform Engineering in the Genealogy domain with 6-10 years of experience. Develop and maintain robust, scalable solutions using React.js and Node.js. Lead UI design and implementation for seamless user experiences. Utilize AWS services and implement containerization for efficient deployment. Establish CI/CD pipelines for automation. Maintain high code quality standards and collaborate with teams for innovation. Mentor junior members and oversee project timelines. Stay updated on industry trends. Bachelor of Technology or Master of Technology in Computer Science Engineering required. AWS Certified Solutions Architect and Certified Kubernetes Administrator (CKA) certifications are beneficial. Roles & Responsibilities Develop and maintain robust, scalable product and platform solutions using React.js and Node.js technologies. Lead the design and implementation of UI components and features for seamless user experiences. Utilize AWS services for application development and optimization. Implement containerization for efficient deployment and management of applications. Establish and maintain CI/CD pipelines to automate testing and deployment processes. Ensure adherence to clean code practices and maintain high code quality standards. Collaborate with cross-functional teams to drive innovation and deliver high-quality solutions. Mentor junior team members and provide technical guidance. Oversee project timelines and deliverables to ensure successful completion. Stay updated on industry trends and technologies to drive continuous improvement in product and platform engineering practices. Our ideal candidate Extensive experience in React.js and Node.js, showcasing proficiency in building innovative user interfaces (UI) and implementing scalable, performant backend solutions. Demonstrated advanced skills in both React.js and Node.js for seamless integrations and efficient deployments. Proven track record of utilizing React.js and Node.js in large-scale projects for optimizing performance and ensuring robust architecture. Familiarity with containerization technologies for streamlining deployment processes and maintaining consistency across environments. Expertise in AWS services for designing and implementing scalable, cloud-native solutions aligning with industry best practices. Prioritizing skills in React, Node.js, AWS, Continuous Integration/Continuous Deployment (CI/CD), and Containerization for success in this role. Bachelor of Technology (B.Tech) in Computer Science Engineering or a Master of Technology (M.Tech) in Software Engineering required for educational prerequisites. Possession of certifications such as AWS Certified Solutions Architect and Certified Kubernetes Administrator (CKA) would be beneficial. Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) in Computer Science Engineering or a Master of Technology (M.Tech) in Software Engineering required for educational prerequisites.

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.

Job Description Publicis Sapient is looking for a performance engineer to join our team of bright thinkers and doers. You ll use your problem-solving creativity to ensure our high-end technology solutions that resolve our clients most complex and challenging problems across different industries, perform extraordinarily well. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. Your Impact: Identify bottlenecks via creative tooling and analysis which could lie in the infrastructure, frontend, services, database, integration, device, CDN or massive code base catering across multiple regions This electrifying position in the performance engineering landscape will bring system-level performance experience to bear on the problems we have yet to both discover and pursue. Combine your technical expertise and problem-solving passion to work closely with clients that would help us to make customers experiences as thrilling as dream come true. Qualifications Your Skills & Experience: 6-9 years of experience in performance testing and engineering frameworks of complex enterprise applications Experience in CI /CD integration of load tool and building the framework Delivered at-least single enterprise web applications for end-to-end performance bottleneck identifications, tuning, fixing, and optimization Platform exposure on AEM / SiteCore, ATG/Hybris/WCS/Magneto.Good hands-on experience in tuning Oracle/ MySQL/SAP Hana/MongoDB/db2. AWR report study for Oracle analysis and Deep knowledge of database performance Hands-on experience with leading APM tools like Appdynamics DynaTrace/ NewRelic/Datadog and able to customize dashboards concerning application and infrastructure performance counters Exposure to designing custom dashboards for log aggregation tools like Splunk/ELK/Sumo Logic/Grey Log. Proficient in Thread dump, Heap dump, and CPU Dump analysis through tools as well as manually. Additionally, connection pool, DB pool tuning, and fixing Frontend/client-side performance optimization and fixing issues. Hands-on experience on Mobile Native app real device performance tuning and fixing issues Exposure to load generation tools like Gatling, Jmeter, and Loadrunner Work Load Model designing using production Analytics tools like Google Analytics/Omniture/WebTrends Knowledge on Cloud, DevOps, Kubernetes. Scripting Language exposure in Java Scripts/Perl/ Python/Shell Knowledge of emerging technologies, various platforms, tools, and products in the performance engineering space Set Yourself Apart With: 2+ years of experience in applications development in Core Java Programming Sound knowledge and hands-on experience with Data Structures, Algorithms, Hibernate, Spring, and Spring boot. Good hands-on experience in micro-services development and optimizations Experience in service virtualization and ability to write effective mocks/ stubs Good hands-on static code review and can share the key review comments. Hands-on exposure and deep understanding in at least one of the leading cloud providers GCP/AWS/Azure Additional Information A Tip from the Hiring Manager: This person should be a groundbreaking individual, highly organized, adapt quickly to changes in client requirements and thrive in a fast-paced organization. Additional Information Gender Neutral Policy 18 paid holidays throughout the year Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being Qualification :