Service Quality Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Manager - Infra Projects & Facilities Location: Mumbai Group Company: CEAT Job Description CEAT, a leading global tire manufacturer, is looking for a Manager - Infra Projects & Facilities to oversee day-to-day operations and maintenance of facilities, ensure seamless vendor management, and handle the corporate travel portfolio. This role requires a proactive approach to maintaining infrastructure, managing utilities, and enhancing overall productivity. Key Responsibilities Facilities Management and Maintenance Manage corporate office facilities, company-owned/leased residences, and guest houses. Ensure smooth functioning of communication channels, conference facilities, and mechanical functions. Oversee facility maintenance tasks including safety, sanitation, and grounds equipment. Ensure uninterrupted utility supply, including electricity, water, and HVAC, across all properties. Maintain housekeeping and maintenance quality standards for office and residential spaces. Provide administrative onboarding support to new joinees and senior management. Manage repair, maintenance, and replacement of office equipment, furniture, and vehicles. Vendor Management Liaise with government authorities to ensure regulatory compliance. Build and manage relationships with suppliers and service providers for facility services. Inspect work for compliance with specifications and quality standards. Ensure timely delivery of cleaning, security, and maintenance services. Travel Portfolio Management Liaise with airlines regarding group travel volume and negotiate corporate discounts. Finalize agreements with Travel Management Companies (TMCs) and ensure closure of corporate codes. Coordinate MICE (Meetings, Incentives, Conferences, and Exhibitions) and bulk travel requirements. Integrate Travel & Expense vendors with internal Admin and Accounts teams. MIS and Documentation Maintain accurate MIS to support budgeting and financial planning. Provide reports and analysis as requested by the Admin Head or senior management. Key Competencies Project Management: Ability to manage multiple infrastructure projects from conception to execution. Vendor Management: Strong negotiation and relationship-building skills. Budgeting & MIS: Proficiency in financial planning and handling data reporting for stakeholders. Communication & Coordination: Effective liaison skills with departments and government bodies. Required Qualifications & Experience Education: Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field. Experience: 7-10 years in facilities management, infrastructure projects, and vendor management. Knowledge: Strong understanding of utility management and corporate travel coordination. Work with a global leader in the tire manufacturing industry. Dynamic and growth-oriented environment with career advancement opportunities. Collaborate with senior management and diverse stakeholders to drive efficiency. Qualification : Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

Procurement Team Lead Location: Mumbai Work Type: Full-Time About Ninjacart At Ninjacart, we re reimagining how India s agri-supply chain works. As the country s leading agri-platform, we harness the power of technology, data, and innovation to organize and optimize the movement of fresh produce from farms to consumers plates. Over the past six years, our made-for-India technology and India-first solutions have disrupted traditional systems, empowering farmers, traders, and retailers while creating efficiency, transparency, and fairness across the agri commerce ecosystem. Our mission is to build the digital network for global agri commerce, solving challenges like information asymmetry, payment inefficiencies, and distribution gaps while helping buyers and sellers discover each other seamlessly. Backed by Walmart Group, Tiger Global, Accel, Syngenta, and other world-class investors, Ninjacart has raised over $350 million and is proudly recognized among Top 25 Startups to Work For. At Ninjacart, we re a high-energy, results-driven community that values ownership, innovation, and collaboration. We move fast, think big, and solve real problems at scale. About the Role As a Procurement Team Lead, you ll play a key role in ensuring product availability, optimizing cost structures, and building long-term vendor relationships. You will manage sourcing, planning, and procurement strategies that drive profitability, minimize waste, and ensure high service levels across categories. Key Responsibilities Supply Planning & Inventory Management: Ensure 100% fill rates for assigned SKUs by identifying reliable supply sources, monitoring stock levels, and maintaining optimal inventory with minimal wastage. Cost Optimization: Track and analyze price trends across markets to inform sourcing decisions. Identify and implement cost-saving initiatives to improve margins across the supply chain. Vendor Management: Identify, onboard, and manage vendors through effective price negotiations, reconciliations, and credit cycle management. Monitor vendor performance, develop scorecards, and build long-term partnerships to strengthen loyalty and performance. Stakeholder Collaboration: Work closely with Category, Supply Chain, Finance, and Quality teams to ensure seamless coordination and timely decision-making across functions. 2+ years of experience in vendor management, preferably in Fruits & Vegetables (F&V), Grocery, or E-commerce sectors. Bachelor s degree in Engineering from a Tier 2, 3, or 4 institution. Strong negotiation, pitching, and problem-solving skills with a sharp business acumen. Highly self-motivated, agile, and adaptable in a fast-paced, evolving environment. Strong interpersonal skills and a data-driven approach to decision-making. At Ninjacart, you don t just work you create impact at scale. You ll have the autonomy to lead, the platform to innovate, and the opportunity to make a difference in one of India s most vital industries. Be a Ninja. Power the future of agri-commerce. Qualification : Bachelors degree in Engineering from a Tier 2, 3, or 4 institution

Assistant Sales Manager Converge Location: Mumbai Employment Type: Full-Time About the Role: We are seeking a results-driven Assistant Sales Manager with a strong background in hospitality and F&B sales, particularly in catering, events, and amenities/services management. The ideal candidate will bring at least 3 years of experience working in hotel sales operations, specifically in banquets, catering, or related F&B areas. Experience in room sales is a plus. This role requires close collaboration with City, Corporate Leadership, and cross-functional teams to ensure smooth sales and operations management of the Training Centre. Core Responsibilities: Profitability and Revenue Management Manage and review annual and monthly budgets for the Training Centre. Monitor budget performance in coordination with internal stakeholders. Develop and implement strategies to drive incremental revenue growth. Sales, Operations & F&B Management Oversee sales operations, daily activities, and F&B services of the Training Centre. Develop and execute sales, operations, and event strategies. Coordinate with Marketing and Technology teams to promote sales and events. Collaborate with City training resources to maintain effective sales systems and upselling procedures. Client Experience & Service Excellence Design and implement sales procedures to ensure consistent service delivery. Work closely with internal teams to facilitate smooth cross-departmental collaboration. Conduct regular client feedback surveys to identify opportunities for product and service improvements. Analyze feedback data to drive continuous performance improvements. Inspire and motivate employees to deliver exceptional customer care with attention to detail. Leadership & Team Development Partner with Corporate and City teams to develop and execute sales and operations strategies. Create and enforce SOPs, KPIs, and metrics that enhance revenue, productivity, and service quality. Drive brand partnerships and alliances to elevate client experience and revenue generation. Lead initiatives that improve team performance, processes, and customer satisfaction. Behavioral Attributes: Self-starter with strong business acumen and commercial insight. Excellent problem-solving and decision-making skills. Clear and persuasive communicator with strong relationship-building abilities. Highly motivated with a focus on achieving results and driving change. Detail-oriented and capable of managing multiple high-priority tasks under pressure. Confident decision-maker with excellent organizational skills. Preferred Qualifications: Bachelor s degree (minimum 3 years); qualifications in hospitality, property, or facilities management are a plus. 3+ years of relevant experience in hospitality sales and operations, preferably leading cross-functional teams. Strong customer service orientation and client relationship management skills. Proven track record of continuous improvement and a progressive mindset. If you are passionate about hospitality sales and delivering outstanding client experiences, apply now to join the Converge team and contribute to shaping exceptional event and training centre services. Qualification : Bachelors degree qualifications in hospitality, property, or facilities management are a plus

Position: Additive Inside Sales Executive Location: Mumbai Employment Type: Full Time Experience Required: 3 5 Years Industry: Additive Manufacturing / Industrial Equipment / Sales Support Job Overview We are looking for a detail-oriented and proactive Inside Sales Executive Additive Division to manage consumables and spare parts sales. The ideal candidate will efficiently handle customer RFQs, process orders, coordinate with suppliers, and drive repeat business by closely tracking consumption patterns. If you have a passion for sales operations, customer service, and managing backend processes with precision, we d love to hear from you. Key Responsibilities Respond to incoming RFQs from customers and service engineers, providing accurate and timely quotations. Track consumable usage and proactively follow up with customers to generate repeat business. Process customer orders efficiently while ensuring adherence to delivery schedules and specifications. Collaborate with suppliers or product managers to gather pricing and availability, negotiate terms, and place purchase orders as required. Coordinate import activities: Prepare and manage documentation Ensure compliance with import laws and tariffs Oversee customs clearance Work with logistics teams and customs brokers to ensure timely clearance of imported goods. Monitor inventory levels and anticipate demand to avoid shortages or overstock situations. Maintain comprehensive records of RFQs, quotes, orders, and supplier communications. Review and verify supplier invoices and match them with received goods for quality and quantity. Keep customers updated on the status of their orders, delivery timelines, and resolve any issues proactively. Identify and implement process improvements to increase operational efficiency and customer satisfaction. Required Skills & Qualifications 3 5 years of experience in inside sales, order processing, supply chain coordination, or customer support preferably in industrial or additive manufacturing sectors. Strong understanding of sales coordination, consumables tracking, and procurement processes. Experience with import procedures, documentation, and dealing with customs clearance. Excellent communication and negotiation skills. Proficiency in MS Office (Excel, Outlook) and familiarity with ERP/CRM systems. Strong attention to detail, with the ability to multitask and meet tight deadlines. Customer-first mindset with the ability to build and maintain professional relationships. Opportunities for career growth in industrial and additive manufacturing domains Supportive and collaborative team environment Exposure to global vendors, processes, and supply chain operations Apply now and be part of a fast-growing and innovative team in the additive manufacturing space.

Job Title: Relationship Manager NRI Department: Retail Banking Location: Mumbai Experience: 5 to 10 Years (Relevant Branch Banking Experience) Education: Graduate (Any discipline); Postgraduate preferred Job Purpose: The Relationship Manager NRI is responsible for acquiring new-to-bank NRI customers and deepening existing relationships through tailored financial solutions. This role plays a key part in enhancing customer engagement, cross-selling banking products, and ensuring world-class service delivery. The role demands close coordination with internal teams like product and operations to create seamless customer experiences, aligned with the overall goals of the branch banking division. Key Responsibilities: Customer Acquisition & Relationship Building Acquire NTB (New-to-Bank) NRI customers through referrals, networking, and targeted sales efforts. Build long-term relationships by understanding customer needs and delivering personalized banking solutions. Expand existing customer relationships by penetrating group or family accounts. Sales & Product Advisory Cross-sell relevant banking and investment products based on customer profiling and financial needs. Promote new product offerings or enhancements to deepen wallet share. Ensure proactive engagement and advisory support to retain high-value NRI clients. Customer Service & Experience Provide timely resolution of customer queries and complaints, ensuring high satisfaction. Track service turnaround times and ensure all service requests are fulfilled as per SLA. Collaborate with the Senior Relationship Manager NRI to maintain a best-in-class service model. Internal Coordination Work with product, operations, and compliance teams to ensure smooth transaction processing and service delivery. Maintain accurate and updated relationship records for all assigned customer accounts. Sales Strategy & Initiatives Assist in designing and executing special sales campaigns, customer meets, and NRI engagement events. Provide market intelligence and competitor insights to enhance acquisition and retention strategies. Suggest process improvements to enhance service quality and operational efficiency across the branch. Skills & Competencies: Strong relationship management and interpersonal skills Knowledge of NRI banking products, regulatory norms, and global remittance platforms Ability to communicate effectively and persuasively Goal-oriented, self-motivated, and customer-centric High integrity and adherence to compliance guidelines Qualifications: Graduate in any discipline (mandatory) Postgraduate or MBA (preferred) Experience Required: 5 to 10 years of experience in branch banking, preferably in NRI customer management Summary: The Relationship Manager NRI plays a strategic role in acquiring, retaining, and growing NRI client relationships through superior customer service, product advisory, and process excellence. As a key driver of branch performance, the incumbent will work closely with cross-functional teams to achieve business targets while ensuring regulatory compliance and customer satisfaction. Qualification : Graduate (Any discipline); Postgraduate preferred

Position: Sr. Manager Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 10+ years Qualification: B.E. Civil / Mechanical Job Purpose To lead the procurement function by managing end-to-end sourcing, vendor relationships, cost optimization, and supply chain compliance to ensure the timely and cost-effective availability of materials and services for project and business operations. Key Responsibilities Procurement Operations Manage the full procurement cycle: vendor identification, quotation analysis, commercial/technical negotiation, and purchase order issuance. Ensure timely and cost-efficient procurement of materials, equipment, and services. Oversee logistics and stores functions to ensure smooth material movement and inventory control. Strategic Sourcing & Cost Optimization Drive cost-saving initiatives through strategic sourcing and supplier consolidation. Identify alternate vendors and materials to reduce costs without compromising on quality or timelines. Monitor procurement trends, pricing benchmarks, and market developments. Vendor & Supplier Management Develop and maintain strong, collaborative relationships with key suppliers and vendors. Monitor supplier performance in terms of delivery timelines, quality, and service levels. Lead vendor development initiatives to build a robust and reliable supplier base. Conduct regular vendor review and negotiation meetings to ensure continuous improvement. Cross-Functional Coordination Collaborate with project, engineering, and operations teams to forecast and fulfill material requirements. Resolve disputes or discrepancies related to material quality, delivery schedules, or invoicing. Support compliance with all internal procurement policies, processes, and ISO standards. Regulatory & Documentation Compliance Manage import/export processes and ensure compliance with all regulatory documentation and statutory requirements. Maintain accurate procurement records, contracts, and reports for internal audits and performance tracking. Leadership & Team Development Lead, mentor, and guide the procurement team; define clear goals and KPIs. Encourage a culture of accountability, efficiency, and continuous improvement within the team. Provide coaching and training to enhance the team s capabilities in sourcing, negotiation, and vendor management. Preferred Candidate Profile Bachelor's degree in Civil or Mechanical Engineering. Minimum of 10 years of experience in procurement, preferably in engineering, construction, infrastructure, or EPC sectors. Proven experience in vendor management, cost optimization, import/export handling, and team leadership. Strong commercial acumen and negotiation skills. Proficiency in ERP systems and MS Office tools. Familiarity with ISO standards and procurement compliance procedures. Qualification : B.E. Civil / Mechanical

Position: Technical Buyer Vessel Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 7 9 years Qualification: Diploma in Mechanical / Civil Engineering or Graduate in Commerce Job Purpose To manage procurement operations specific to marine assets including tugs, barges, and support vessels by ensuring timely sourcing of spares, consumables, capital items, and services to support uninterrupted vessel operations across various projects. Key Responsibilities Procurement Operations Process material requisitions and indents received from vessels, ensuring timely procurement of all required items. Procure capital equipment, spares, inventory items, consumables, and marine-specific services for vessels across projects. Float RFQs, evaluate technical and commercial proposals, finalize vendors, and issue purchase orders. Ensure timely material delivery through regular follow-ups with suppliers and logistics partners. Vendor Management Develop and maintain a strong network of reliable suppliers, vendors, and contractors in the marine domain. Conduct performance assessments of vendors based on delivery, quality, and service levels. Negotiate terms and prices to drive cost savings without compromising quality or timelines. Identify and implement alternative sourcing options for critical items. Cross-Functional Collaboration Coordinate closely with vessel teams, owners, and internal stakeholders to understand technical specifications and procurement requirements. Share daily material status updates with indentors and vessel managers. Resolve material discrepancies or vendor issues promptly to minimize operational downtime. Process Improvement & Compliance Ensure adherence to company procurement policies and marine procurement best practices. Monitor and continuously improve procurement processes for efficiency and transparency. Maintain all procurement documentation and records as per audit and ISO compliance requirements. Preferred Candidate Profile Diploma in Mechanical or Civil Engineering, or Graduate in Commerce. 7 9 years of relevant procurement experience, preferably in marine, offshore, shipping, or EPC industries. Strong understanding of vessel operations, marine spares, consumables, and equipment. Excellent negotiation, vendor development, and communication skills. Ability to coordinate effectively with cross-functional and vessel-based teams. Familiarity with procurement software, ERP systems, and MS Office tools. Qualification : Diploma in Mechanical / Civil Engineering or Graduate in Commerce

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Job Title: Core Team Member - Supply Chain & Logistics Location: Mumbai, Maharashtra, India Job Type: Full-time Level: Manager/Supervisor About Elchemy At Elchemy, we are pioneering innovative solutions in the cross-border trade industry. As a rapidly growing startup, we are on a mission to redefine how businesses engage in global commerce. To stay ahead in the competitive landscape, we are building a best-in-class supply chain that serves as a key competitive advantage for our customers. We are looking for a highly-driven Core Team Member - Supply Chain & Logistics to oversee and optimize our end-to-end supply chain processes. This role is critical to driving operational excellence and scaling our supply chain to meet the growing demands of our business. What You ll Do: Supply Chain Strategy & Execution: Develop and execute comprehensive supply chain strategies that align with Elchemy s overall business goals, supporting critical decision-making at the highest levels. Ownership: Take full ownership of monthly supply chain targets, working cross-functionally to ensure alignment and successfully achieving company objectives. Team Development & Management: Lead, manage, and scale a high-performing supply chain team, ensuring they have the tools, resources, and mentorship to meet and exceed their goals. Supply Chain Operations Oversight: Oversee and optimize all aspects of the supply chain, including: Documentation management Freight forwarding Customs compliance Transportation and warehousing Quality assurance and sample shipments Customer support and satisfaction Vendor & Stakeholder Management: Build and maintain strong, productive relationships with key vendors and stakeholders, including freight forwarders, transporters, warehousing partners, CHAs, quality control laboratories, and shipping lines. Cost Optimization & Process Improvement: Continuously identify and implement cost optimization strategies across freight rates and supply chain processes while maintaining high service quality. Technological Innovation: Lead technological advancements in supply chain management, integrating software solutions and AI to enhance operational efficiency and scalability. Skills & Qualifications: Experience: 5-10 years of experience in cross-border supply chain, operations, and/or logistics, with a proven track record of successfully managing complex supply chains. Team Leadership: Experience in managing and scaling teams, working closely with leadership to achieve organizational goals. Chemicals Supply Chain Experience (Preferred): Experience in the chemicals supply chain is a significant plus, bringing specialized knowledge to optimize operations in this industry. Global Vendor Experience (Preferred): Experience working with US-based forwarders, brokers, and warehousing companies will be highly beneficial. Night Shift Operations Management (Preferred): Familiarity with night shift operations and managing round-the-clock supply chain activities. Structural and Organizational Expertise: Demonstrated ability to build organizational structures, hire the right talent, and establish operational processes for a rapidly growing business. Tech-Savvy: Comfort with technology-driven supply chain solutions, using software and AI to drive efficiency and innovation in operations. Problem-Solving & Ownership: High degree of ownership, with the ability to solve complex problems through a combination of first-principles thinking and data-driven decision-making. Frugality & Innovation: Comfortable working with constrained resources, embracing frugality without compromising on quality or service. Ownership & Impact: At Elchemy, you ll have the opportunity to make a significant impact. You ll be responsible for shaping the supply chain strategy of a fast-growing company, driving innovation, and building scalable processes that will define the future of cross-border trade. Dynamic & Fast-Paced Environment: Elchemy is a young company with an entrepreneurial culture. If you re someone who thrives on speed and is comfortable with ambiguity and rapid experimentation, you ll find this role exciting and rewarding. Growth & Learning: We are committed to your personal and professional growth. As part of our core team, you will be exposed to a wide range of challenges and will have opportunities to grow your skills and career in a fast-evolving industry. Collaborative Culture: Work closely with a diverse and passionate team who share a high level of integrity, accountability, and a commitment to achieving long-term success. If you are an innovative problem-solver with a passion for supply chain and logistics and are looking for an opportunity to make a real impact in a fast-growing startup, Elchemy is the place for you. Join us in building a cutting-edge supply chain that transforms global trade.

Position: Business Development Manager Department: Business Development / Sales Employment Type: Full-time, Permanent Role Category: B2B Sales Seasons Greetings from Swan Solutions! At Swan, we believe in taking on inspiring and challenging IT projects that fuel innovation, foster a fun work culture, and celebrate the people who bring ideas to life. Our open-door culture ensures that anyone with a great idea can voice it, with support from a team ready to turn it into reality. We are a group that is accountable, vibrant, independent, and impactful always learning and growing together. Mission of the Business Development Manager: Our goal is to double the company revenue by securing large, profitable contracts with industrial customers. This role involves setting up two teams: one focused on hunting new clients and the other on farming and nurturing existing accounts. Core Competencies Required: Knowledge: Strong understanding of IT infrastructure products and services. Ability to recommend and sell solutions effectively based on clients needs. Skills: Excellent communication and persuasion skills for closing deals. Strong coordination with customers and the in-house logistics team to ensure quality service delivery. Proficiency in both spoken and written English. Ability to work autonomously and efficiently coordinate efforts. Abilities: Ability to exceed sales targets and develop long-term relationships with clients. Presentable and confident in articulating ideas and communicating effectively to ensure target closures. Values: Swan upholds values of Equality, Empowerment, Integrity, Connectedness, and Agility. We are looking for candidates who align with and promote these values. Qualifications: Educational Qualifications: B.E / B.Sc IT / BCA / B. Tech / M.Tech MBA (Sales & Marketing) is preferred. Experience: Minimum 2-5 years in Business Development, with at least 2-3 years in IT Sales. Candidates with experience in selling capital goods or solutions from other industries, who are willing to transition to IT sales, are welcome to apply. Job Outcomes: Achieve and exceed the annual sales target. Independently generate new client leads. Meet or surpass yearly sales targets, with a minimum target of 20 Cr. Grow the customer base through successful acquisition of new clients. Close deals while ensuring healthy profitability and bottom-line results. Ensure high levels of customer satisfaction throughout the sales process and beyond.

Job Title: Tech Lead (AI/ML) Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 7 to 10 years Openings: 2 What You Will Do: Lead the design and development of scalable, high-performance AI/ML solutions. Define and implement AI/ML architecture and best practices across the team. Guide and mentor the AI/ML team in model development, optimization, and deployment. Work with large datasets to preprocess, analyze, and extract meaningful insights. Develop and optimize deep learning, NLP, and computer vision models. Architect end-to-end AI/ML pipelines, including data collection, model training, and deployment. Implement MLOps practices for continuous integration, deployment, and monitoring of ML models. Leverage cloud platforms (AWS, Azure, GCP) to deliver scalable AI/ML solutions. Collaborate with cross-functional teams to understand business challenges and deliver impactful AI-driven solutions. Stay abreast of the latest advancements in AI/ML and drive innovation within the team. What Qualifications You Will Need: Experience: 7-10 years in AI/ML development, with hands-on experience in designing and architecting AI/ML solutions. Technical Skills: Strong programming skills in Python. Expertise in deep learning, NLP, computer vision, and recommendation systems. Strong knowledge of data engineering, feature engineering, and automation of data pipelines. Experience in deploying AI/ML models on cloud platforms (AWS, Azure, GCP). Familiarity with big data technologies (Spark, Hadoop) and database management (SQL, NoSQL). Proven ability to build and manage end-to-end production-grade AI services. Strong understanding of AI systems architecture. Ownership of solution quality, including functional, technical, performance, and compliance aspects. Hands-on experience with MLOps practices for continuous integration and deployment of ML models. Focus on leveraging AI to improve business outcomes. Deep interest in staying updated with the latest trends in the AI/ML field. Leadership mindset with the ability to guide and mentor developers. Experience with data pre-processing for structured and unstructured data (text, audio, video). Familiarity with document processing, Vision AI, and Audio AI. Expertise in building AI agentic systems using Langchain and Rasa. Experience with AI chatbots and voicebots. Familiarity with DevOps and CI/CD pipelines on cloud platforms (AWS, Azure, GCP). Experience working in Agile SDLC with an iterative development mindset. Strong logical, analytical, and creative problem-solving skills. Qualification : Any Graduate / Post Graduate

Description The Talent Acquisition Partner MedTech will lead the execution of recruitment initiatives that enable the acquisition of top talent required to meet strategic objectives in their assigned business/geography that will provide J&J with a competitive recruiting advantage. You will influence, lead outcomes and communicate closely with hiring managers by sharing standard processes and using a consultative, employee and customer-focused approach to understand their needs and ensure the effective attraction, assessment, selection, and development of a high performing, diverse, and sustainable talent pipeline to drive business in alignment with organizational and functional HR strategies. They will advocate for best-in-class candidate experience to ensure the acquisition of high calibre talent at all levels through the full lifecycle recruiting process by effectively using new technologies to locate, engage, and attract prospective candidates. You will shape, connect and lead resources to deliver on key projects. You will maintain confidentiality and operate with poise and integrity in a sophisticated, high-profile and rapidly changing environment. Finally, you will drive organizational dedication and accountability to deliver operational excellence, business focus and overall development of our people. Key Responsibilities: In this exciting role you will: Work on the complete end to end recruitment process with Hiring Managers, Local HR and other collaborators for management level by setting clear expectations, managing risks, following up and setting clear deadlines and responsibilities. Influence and empower managers to use appropriate behavioural and competency-based interview methodology and coach Hiring Managers or Teams on interviewing and candidate assessment techniques. Manage talent data and translate into our talent story with external elements like market data and insights. Use insights to develop, launch and sustain the creation of the Talent Sourcing plan that will ensure the Company is finding extraordinary talent. Lead the whole candidate experience to ensure that the sourcing, recruiting, offer, onboarding and communication processes run smoothly contributing to a positive candidate experience and to the employer equity. By driven function, understand and implement Johnson & Johnson business priorities, workforce planning outcomes, regional current and future capability requirements as well as any specific talent challenge by translating a business strategy. Demonstrate an agile approach by embracing new technologies in the end-to-end recruiting process to create and implement sourcing strategies, build sustainable candidate pipelines, increase the effectiveness of services while improving the customer experience, driving increased quality of hire, decreasing time to fill, enabling process excellence in recruiting and fostering a talent advisor approach with customers and teams. Provide offer package recommendation to line managers. Ensure data integrity by accurately and timely encoding of all information in the recruitment technology. Run all recruitment reports ensuring accuracy and submission in a timely manner and that the recruitment process flow follows agreed service level agreements. Qualifications - External Preferred Qualifications A minimum of a Master's degree in Management/ Tier2 Business Schools/ MBA is preferred A minimum of 8 years of HR/ Recruiting experience is preferred. Must have the ability to work effectively in an agile environment, use new technologies, handle multiple projects and daily ad-hoc operational activities. Demonstrated capability in recruiting for a wide variety of roles and levels in multiple functions required. Experience in high-volume recruitment for large scale initiatives is strongly preferred; Agency recruitment experience is preferred. Strong business acumen across multiple functions is required. Proficiency in the use of social media use (i.e., LinkedIn/job boards etc.) and software like MS Word, Outlook and Excel is required; experience with Workday or a similar applicant tracking system and with a talent relationship management system is preferred. Strong capability in talent scouting, direct sourcing of candidates, assessing, hiring, and managing talent as well as developing an impactful, diverse and sustainable talent pipeline is required Knowledge of HR recruitment practices including but not limited to compensation, global mobility, employment law, interviewing and sourcing strategies required. Excellent written and verbal communication abilities as well as formal presentation and facilitation skills are required. Strong at understanding Talent Acquisition data (LTI, PowerBI, PPT, Tableau, etc.) Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Assistant Procurement Manager - Homecare Innovations Department: Procurement Profession: Supply Chain Work Location: Mumbai, India Reporting Manager: Procurement Lead Homecare, South Asia About Unilever Unilever is a global company that serves 3.4 billion people across over 190 countries with a diverse range of products. We strive to create brands that improve lives, both for our consumers and the communities we operate in. Our purpose is to brighten everyday life for all, and we work with a deep sense of purpose, collaborating in an environment that supports diversity, equity, inclusion, and belonging. About Procurement Procurement at Unilever is integral to the supply chain, overseeing material and service spend of over 30 billion euros globally, with over 60,000 suppliers. Our role is to bring innovation to meet evolving consumer needs, ensuring responsible procurement practices while delivering financial value. With a focus on "Procurement with Purpose," we aim to purchase responsibly, buy better, and grow with our partners. Main Job Purpose The Assistant Procurement Manager for Homecare Innovations will manage the procurement side of innovations, focusing on product launches and relaunches within the Homecare (Laundry and Household Care) category. You will partner with internal stakeholders, including brand teams, R&D, Supply Chain, and Quality, as well as external suppliers to ensure timely, cost-effective innovation delivery. The role also involves driving savings and supporting the South Asia cost savings target. Key Responsibilities Innovation Management: Lead procurement efforts for Homecare Innovations in India, attending and representing procurement in innovation network meetings. Collaborate with internal and external stakeholders to gather inputs for costing, trials, and launches. Stakeholder Collaboration: Work with suppliers, R&D, global buyers, and other stakeholders to drive the innovation agenda. Ensure connectivity for material trials and product launches. Supplier Relationships: Build and maintain strong relationships with suppliers, ensuring strategic alignment for innovation, savings, and sustainability goals. Forecasting & Business Case Support: Provide material price forecasting to support business case preparation and assist in launching new products. Cross-functional Coordination: Collaborate with various departments such as Brand, R&D, Finance, and Procurement for innovation (re)launches and product renovations. Strategic Updates: Present regular updates to internal stakeholders and flag any issues or concerns regarding innovation processes or suppliers. Supplier Development: Interact with suppliers to develop innovative solutions aligned with Unilever s clean future agenda and ongoing savings initiatives. Project Management: Effectively manage and track innovation projects, holding stakeholders accountable for their roles and ensuring timelines and budgets are adhered to. Challenges Building Effective Relationships: Establishing and maintaining strong relationships with a wide range of internal stakeholders (Brand, Procurement, R&D, Finance, etc.) and external suppliers. Cross-functional Coordination: Navigating different organizational and cultural boundaries to manage diverse project needs without direct hierarchical control. Required Skills & Competencies Educational Background: Minimum a science graduate with 5+ years of experience in product/process development, innovation network management, or procurement within the FMCG sector. Relevant Expertise: Experience in Product/Process Innovation, Supply Chain, or Technology Deployment. Project Management: Strong project management skills with the ability to drive initiatives forward and meet deadlines. Stakeholder Management: Ability to manage a diverse set of internal and external stakeholders, especially suppliers. Analytical & Problem-Solving Skills: Strong ability to analyze situations and create actionable solutions to meet business needs. Excel & PowerPoint Proficiency: Advanced skills in Excel and PowerPoint for reporting and presentations. Influencing Skills: Excellent communication and influencing skills to drive decision-making and change. Experience Requirements 5+ years of relevant work experience in Product/Process or Technology development, Supply Chain/Network management, or a similar role within FMCG. Exposure to Homecare formulations/raw materials is preferred. Travel: Limited travel (~25%). Internal & External Contacts Internal: Procurement teams (Global & Local), Brand teams, R&D, SUIT, Finance, Quality, SEAC External: Suppliers (New & Existing), Procurement/Market Intelligence agencies Reporting Structure Procurement Director South Asia Sr. Procurement Manager - Chemicals HC Assistant Procurement Manager - HC Innovations Diversity & Inclusion Statement Unilever is an Equal Opportunity Employer and values diversity. We encourage applicants from all backgrounds and experiences to apply, and we commit to creating a workplace that is inclusive, supportive, and fair. We do not discriminate based on race, color, religion, gender, sexual orientation, disability, or any other basis protected by applicable law.

Job Title: Sr. Procurement Manager, Logistics (Warehousing), Asia Location: India (Mumbai), Philippines (Manila), Indonesia (Jakarta), Thailand (Bangkok) ABOUT UNILEVER Unilever is a global company serving 3.4 billion people in over 190 countries with our products. We aim to make sustainable living commonplace and believe that doing business the right way drives superior performance. Our people are at the heart of everything we do, and we aim to create a better business and a better world. At Unilever, you ll work in an inclusive, collaborative, and flexible environment that empowers you to shape your career journey. ABOUT PROCUREMENT Procurement at Unilever manages over 30 billion in material and services spend globally with more than 60,000 suppliers. Our Procurement with Purpose vision aims to drive value through sustainable sourcing and competitive buying while responding to changing consumer needs. We are committed to making a positive impact on people and the planet by creating purpose-led partnerships and supplier-led innovation. PURPOSE OF THE JOB As part of Unilever s ambitious goals, this role is responsible for co-creating and executing Procurement Strategies for the Warehousing service portfolio across 12 key markets in Asia. The Sr. Procurement Manager will work closely with country leads to ensure that Unilever remains competitive while delivering world-class service, improving safety and sustainability, and building strong, purpose-led partnerships for warehousing services across the region. KEY ACCOUNTABILITIES Strategy Creation & Execution: Lead the development and implementation of warehousing sourcing strategies across the region, ensuring service excellence, competitive cost structures, and alignment with sustainability and safety goals. Market Requirement Understanding: Collaborate with market leads to understand business requirements, including cost, quality, safety, service levels, and sustainability, translating these into actionable sourcing specifications. Spend Analysis & Benchmarking: Analyze current spend and identify opportunities for cost optimization. Benchmark sourcing specifications, partner base, and cost against market standards. Sourcing Strategy Development: Co-create sourcing strategies to determine optimal suppliers, buying methods, and timelines, ensuring alignment with Unilever's business and sustainability objectives. Tool & Process Optimization: Introduce next-generation tools and processes to optimize sourcing practices and improve efficiency. Team Capability Building: Drive learning and development programs to build team expertise and capabilities. Performance Monitoring: Collaborate with internal teams (e.g., Procurement, Operations Excellence) to monitor performance and lead initiatives that drive continuous improvement. Inclusive Team Environment: Foster a collaborative and inclusive team culture to deliver high-impact results. KEY CONTACTS Internal Stakeholders: Unilever Logistics Procurement and Excellence Teams Unilever Finance Teams Unilever IT Teams External Stakeholders: Warehousing service suppliers TRAVEL Regional Travel: Approximately 20% of the year. SKILLS & COMPETENCIES The ideal candidate should possess the following skills: Analytical Skills: Ability to analyze complex data and drive decisions based on findings. Financial Analysis & Reporting: Proficiency in financial analysis and ability to report effectively. MS Office Proficiency: Expertise in MS Excel, Word, and PowerPoint. Interpersonal & Communication Skills: Strong communication skills to interact effectively with internal and external stakeholders. Language Skills: Fluency in spoken and written English, with proficiency in any Indian language considered an advantage. Procurement Skills (Preferred) Portfolio Strategy Development Negotiation Strategic Supplier Partnerships Digital Sourcing Platforms Knowledge EDUCATION & EXPERIENCE The candidate should have: Bachelor s degree with at least 10 years of experience in Procurement/Supply Chain Management, or Master s degree with specialization in Procurement/Supply Chain and at least 8 years of experience in the relevant field. Additionally, experience in Procurement/Operations of Warehousing Services is essential. DIVERSITY & INCLUSION STATEMENT Unilever is an Equal Opportunity Employer, committed to creating a diverse and inclusive workforce. We believe in offering equal consideration to all applicants, regardless of race, gender, sexual orientation, disability, or any other legally protected characteristic. We are dedicated to ensuring continuous development opportunities for employees of all backgrounds. This role presents an exciting opportunity to shape the future of warehousing procurement in a dynamic and rapidly evolving region. If you are ready to make an impact and drive sustainability, cost-effectiveness, and innovation, this role is for you! Qualification : Bachelors degree with at least 10 years of experience in Procurement/Supply Chain Management

Imagine yourself... Doing meaningful work that impacts the world around you every day. Thriving in a supportive team environment that encourages excellence and innovation. Joining a company with a proven track record of success and a future full of opportunities. Contributing to a brighter, safer, and more sustainable future. About Videojet Technologies As a global leader in the product identification market, Videojet Technologies plays a critical role in ensuring the safety, authenticity, and traceability of products in industries like food, beverage, pharmaceuticals, and industrial manufacturing. Our solutions including in-line printing, coding, marking products, consumables, and software touch millions of products every day. As part of Veralto s Product Quality & Innovation segment, Videojet offers an environment where your work truly matters, and where you ll have ample opportunities to develop your skills and advance your career. We are hiring: Service Engineer Location: Kashipur This is an exciting role for someone who enjoys working on the road, solving customer challenges, and making a tangible impact every day. As a Field Service Engineer (FSE), you will be the technical face of Videojet, delivering outstanding service and support to our existing customers. This role offers variety every day brings new customer interactions, problem-solving opportunities, and the chance to directly support business and service growth. Key Responsibilities: Attend breakdown calls and resolve technical issues at customer sites. Request and manage parts, ensuring seamless resolution under warranty, CAMP, or chargeable service. Perform equipment installations and preventive maintenance as per schedule. Promote service contracts and consumables to customers. Conduct product demonstrations and on-site training for customers. Document and update service reports in Oracle. Identify potential spare parts or equipment needs and share leads with the sales team. Ensure high levels of customer satisfaction by providing timely and professional service. Key Competencies: Ability to work independently while effectively managing priorities. Strong time management and multi-tasking capabilities. Effective coordination and collaboration with internal teams to solve technical challenges. Analytical mindset to diagnose technical problems and deliver timely solutions. Excellent communication skills, especially with customers and internal stakeholders. Flexibility and adaptability to manage dynamic work schedules. Qualifications & Requirements: Diploma / Engineering Degree in any technical stream. Minimum of 2 years of field service experience preferably with technical products in an Indian or multinational company. Proficiency in local language is essential for effective customer interaction. Work for a company with a global footprint and industry-leading technologies. Contribute to solutions that ensure product safety and quality around the world. Access to continuous learning, global career paths, and professional growth. Be part of Veralto, a $5 billion global leader dedicated to safeguarding the world s most vital resources. Diversity & Inclusion at Veralto At Veralto, we celebrate diversity and embrace the value that different perspectives bring to our workforce, workplace, and markets. We are committed to creating a culture where everyone belongs and can thrive. Discover what s within you. Apply now and shape your future with Videojet! Qualification : Diploma / Engineering Degree in any technical stream.

Job description About this role Team Overview The role sits in AladdinServicewithin Aladdin Client Business, which is a centralized group whoare responsible forsupporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk &returns. Every day, the AladdinService team tackles the hardest, most sophisticated analytical problems in FinTech. Weutilizeour in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform.This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. Exhibit attention to detail when quality checking Green Package analytics and be accountable for thetimelydelivery of reports to our clientsin accordance withService Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teamsand alsowith our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affectthe analyticsand portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving,changingand challenging environment. Experience 5+ years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability toidentifyproblems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta andVaRwould be an advantage. Excellent communication and presentation skills in bothSpanishand English. Mustpossessstrong verbal and written communication skills and be able to develop good working relationships with partners. Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated,possessinitiativeand work well under pressure. Degreein Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates whodemonstratean interest in learning these aspects of the job. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.