Service Reliability Jobs in Gurgaon

DevOps Architect Location: Gurgaon Experience: 4 6 years Employment Type: Full-Time Role Overview We are looking for an experienced and forward-thinking DevOps Architect to join our team in Gurgaon. The ideal candidate will have deep expertise in cloud infrastructure, automation, CI/CD pipelines, and monitoring tools. You will play a critical role in shaping and maintaining the DevOps architecture, ensuring scalability, reliability, and efficient service delivery across the development and operations ecosystem. Key Responsibilities Lead and manage CI/CD pipelines and continuous deployment strategies. Oversee build and release processes, provisioning, capacity planning, and reporting. Ensure high system availability, performance, and reliability using robust monitoring and alerting practices. Work with development and operations teams to understand technical requirements and convert them into actionable backlogs. Implement DevOps and SRE best practices to streamline workflows and improve overall system efficiency. Maintain and scale infrastructure using Kubernetes, Docker, and other container orchestration tools. Administer Unix-based systems, automate tasks using Python or Shell scripting. Manage and monitor tools such as ELK, Prometheus, Nagios, GitLab, and Jenkins. Collaborate within an Agile development environment. Support database systems, including both SQL and NoSQL. Required Skills & Qualifications 4 6 years of experience in DevOps or cloud architecture, primarily on AWS. Strong background in both development and operations functions. Proficiency in containerization and orchestration using Kubernetes and Docker. Experience with monitoring and logging tools: ELK Stack, Prometheus, Nagios. Familiarity with CI/CD tools like GitLab and Jenkins. Hands-on Unix/Linux system administration. Proficient in scripting with Python and/or Shell. Experience working in Agile environments. Knowledge of SQL and NoSQL databases. Work on modern DevOps architecture in a cloud-first environment. Collaborate with high-performing cross-functional teams. Opportunity to influence infrastructure strategy and automation at scale. Be a part of a forward-looking, innovation-driven culture.

Position: Infrastructure Engineer - SQL, Oracle, Sybase Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is looking for a skilled Infrastructure Engineer with deep expertise in SQL, Oracle, and Sybase databases. The successful candidate will design, optimize, and maintain enterprise database environments ensuring high performance, robust security, and data integrity. Role and Responsibilities: Design, implement, and manage enterprise databases using MySQL, Oracle Database, and Sybase platforms. Optimize database performance by employing techniques such as indexing, partitioning, and query optimization. Troubleshoot and resolve query-related and performance issues to maintain smooth database operations. Implement database backup, recovery, and disaster recovery processes to safeguard data. Develop and maintain database security policies, managing user roles, permissions, and access controls. Collaborate with development teams to understand database requirements and deliver efficient solutions. Document database architectures, configurations, operational procedures, and technical protocols. Monitor database performance and scalability to ensure reliability and efficiency. Evaluate emerging database technologies and incorporate updates as needed. Provide guidance on process accountability, data monitoring, and exception handling to improve data quality. Work with cross-functional teams to optimize business processes through automation and simplification. Utilize data conversion tools and techniques to assist with data migration and transformation initiatives. Skills and Experience: Bachelor s or Master s degree in Computer Science, Information Technology, or a related discipline. Relevant certifications in Oracle, MySQL, or Sybase are preferred. 6 to 8 years of experience in infrastructure engineering with hands-on expertise in MySQL, Oracle, and Sybase databases. Strong SQL programming skills and deep understanding of database management system principles. Proven experience in query debugging, performance tuning, and troubleshooting. Excellent analytical, problem-solving, and communication skills. Familiarity with data migration and transformation processes and tools. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related discipline.

Senior Backend Engineer / Tech Lead Location: Gurugram, India Type: Full-Time Experience: 6 9 Years Category: Technology About Investwell Investwell (Excel Net Solutions Pvt. Ltd.) is India s leading enterprise software platform for financial advisors. Our product suite powers lakhs of daily transactions and enables top financial advisors across the country to guide investors toward achieving their financial goals. If you're passionate about building scalable systems that impact millions, this is your opportunity to shape the future of investing in India. Role Overview We re looking for a Senior Backend Engineer / Tech Lead to join our growing technology team. You will lead backend development initiatives, work on performance-critical services, and contribute to designing highly available, scalable systems. You ll also mentor team members, lead system architecture efforts, and ensure that our platforms run reliably and efficiently. Key Responsibilities Team Leadership: Lead and mentor a team of backend engineers, review code, and ensure best engineering practices. System Design: Architect scalable, secure, and maintainable backend systems. Service Development: Build and maintain RESTful APIs using Node.js and Express.js. Performance Optimization: Ensure sub-second server response times and optimize backend performance. Database Management: Design and manage MySQL, with working knowledge of MongoDB and Elasticsearch data stores effectively. Cloud Infrastructure: Deploy and monitor cloud-based services; ensure system reliability and uptime. Messaging & Indexing: Implement messaging queues and indexing mechanisms for real-time data flows. Technical Communication: Present architectural designs, participate in sprint planning, and collaborate with cross-functional teams. Required Skills & Qualifications 6 9 years of backend development experience with expertise in Node.js, Express.js, and JavaScript. Strong background in system architecture, API design, and complex problem solving. Proficiency in MySQL, with working knowledge of MongoDB and Elasticsearch. Solid understanding of data modeling, caching, and asynchronous processing. Bachelor's degree in Computer Science or equivalent professional experience. Familiarity with DevOps tools, cloud environments, and CI/CD pipelines is a plus. Strong analytical, debugging, and performance tuning skills. Preferred Skills Experience with Python, Java, or additional backend languages. Knowledge of containerization tools (e.g., Docker, Kubernetes). Hands-on experience with message brokers (e.g., RabbitMQ, Kafka). Perks & Benefits 5-day work week with flexible timings. Group medical insurance coverage up to 3 Lakhs for all permanent employees. Fun, collaborative work environment with regular team activities. Complimentary consultations with financial planners for your personal financial journey. Resources and mentorship to help you get started with your own investments. At Investwell, you ll be part of a mission to make quality financial planning accessible to everyone. You ll work with a high-impact team, solve real-world scalability challenges, and play a key role in shaping the future of fintech in India. Qualification : Bachelor's degree in Computer Science or equivalent professional experience.

Principal Engineer - Backend (Java) Location: Gurugram, Haryana, India Employment Type: Full-time About ixigo ixigo is a leading technology company in the Indian travel space, enabling smarter travel decisions for millions of users through AI, machine learning, and data science innovations. Founded in 2007 by Aloke Bajpai and Rajnish Kumar, ixigo powers platforms like ixigo, ConfirmTkt, and AbhiBus, helping travelers plan, book, and manage their journeys across rail, air, bus, hotels, and more. As of 2022, ixigo was named among the Top 10 Most Downloaded Travel Apps worldwide, according to data.ai. Headquartered in Gurugram, ixigo also has offices in Bangalore and Hyderabad. Job Description As a Principal Engineer at ixigo, you will play a critical role in the design, planning, development, and deployment of our software applications. You will be responsible for building highly scalable, multi-tier, and distributed server software applications, ensuring their performance, stability, and overall quality. This role requires you to lead, own, and drive projects from concept to deployment, working closely with product managers, designers, and quality teams. If you're a hands-on engineer with a passion for building impactful products and solving complex problems, this is the role for you! Key Responsibilities Product Development: Design, develop, and architect features for existing applications, ensuring scalability, performance, and reliability. Own product modules end-to-end, ensuring that features are delivered on time, with high quality and performance. System Architecture & Performance: Design and implement highly scalable, multi-tier, distributed server applications with a focus on performance, scalability, and availability. Identify, troubleshoot, and resolve issues related to performance, stability, and memory management, using tools like Instruments and Shark. Collaboration: Collaborate with cross-functional teams including Tech, Design, and Quality to build and launch products that meet business objectives. Work directly with developers and product managers to conceptualize, build, test, and release new features. Continuous Improvement: Continuously evaluate new technologies and frameworks to maximize development efficiency and performance. Ensure that best practices are followed across the development life cycle, from design to release and maintenance. Qualifications Required Skills Experience: 5-8 years of professional experience in backend development. Expertise in Java/J2EE technologies. Technical Proficiency: Strong understanding of Java/J2EE, design patterns, and advanced data structures. Proficient in working with relational databases like MySQL or Postgres. Experience with MongoDB, Web services, and REST APIs. Performance & Scalability: Solid experience in designing systems for performance, scalability, and availability. Skilled in memory management, multithreaded programming, and performance optimization using tools like Instruments and Shark. Additional Skills (Good to Have): Familiarity with Python, NodeJS, Redis, and ElasticSearch is a plus. Experience with e-business or e-commerce applications is highly desirable. Experience working in the travel industry or with internet companies will be an advantage. Education: Undergraduate degree in Computer Science, Engineering, or related fields (preferably from IITs/Top RECs). Behavioral Traits Strong leadership skills with the ability to manage and mentor junior engineers. Ability to work effectively in a fast-paced, dynamic, and informal startup environment. High energy level, self-motivation, and a commitment to driving team goals. Excellent problem-solving and communication skills. Strong interpersonal skills and the ability to work in a collaborative team environment. Impactful Work: Lead critical product features that impact millions of travelers. Innovation Culture: Work in a dynamic environment that fosters innovation, creativity, and collaboration. Career Growth: Accelerate your career in a fast-growing tech company. Competitive Compensation: Attractive salary and benefits package. Work-Life Balance: A supportive and flexible work environment. Qualification : Undergraduate degree in Computer Science, Engineering, or related fields (preferably from IITs/Top RECs).

We offer a comprehensive total rewards package, including bonuses, healthcare, insurance benefits, retirement programs, wellness initiatives, and performance awards. We also provide various social and recreational activities tailored to each location. Job Description Key Responsibilities: Ensure compliance with supplier control activities as outlined by the organization. Lead PPAP (Production Part Approval Process) for new product launches and manage production cycles post-launch, including manufacturing transfers. Collaborate with cross-functional teams to develop new products or make changes to existing ones to meet customer requirements. Apply systematic problem-solving methodologies (5Why, DMAIC, 8D, and C&E) to resolve quality issues, manage NC (non-conformance) and CAPA (corrective and preventive actions), and drive root cause analysis. Promote continuous improvement initiatives such as Lean, Six Sigma, Poka-Yoke (error proofing), MSA (measurement system analysis), SPC (statistical process control), and pFMEA (process failure mode and effects analysis). Analyze quality data to identify opportunities for process improvement across the supply chain. Coordinate change management and control with suppliers, ensuring the successful implementation of changes. Oversee process and equipment validation (IQ, OQ, PQ), special process validations, and test method validations. Inspect and test materials, equipment, processes, and products to ensure adherence to quality specifications. Prioritize and deliver First Article Inspections (FAIs) for both sustaining and development projects. What You Need: Must-Have Skills: B.Tech (Electronics, Electrical, or Mechanical) with 5-9 years of experience in a quality, engineering, or manufacturing environment. Strong knowledge of quality tools such as PPAP, Six Sigma, SPC, FMEA, control plans, root cause analysis, Poka-Yoke, Kaizen, and lean manufacturing. Ability to implement and improve supplier quality tools and processes and effectively train suppliers. Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.). Strong interpersonal skills for working with cross-functional teams (engineering, R&D, manufacturing, and regulatory affairs). Good-to-Have Skills: Understanding of medical device regulatory compliance (ISO 13485, CFR 820, or similar standards/regulations) and the EU's Medical Device Directive. Excellent communication and influencing skills, with the ability to manage multiple tasks and represent the quality function across teams. ASQ Certified Quality Engineer (CQE) certification. In-depth knowledge of technology and regulatory requirements related to products, systems, and services. Health Benefits: Medical, dental, and vision insurance Prescription drug coverage Critical illness, accident, and hospital indemnity insurance Personalized healthcare support, wellness programs, and tobacco cessation Financial Benefits: Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) 401(k) plan with company match Employee Stock Purchase Plan (ESPP) Life insurance and short-term disability insurance About Stryker: Stryker is a global leader in med-surg, neurotechnology, and orthopedics, dedicated to improving patient and healthcare outcomes. Each year, we impact over 150 million patients worldwide. Depending on role requirements, employees in sales and field roles may be required to obtain vaccinations to access customer accounts as an essential part of their role.

About the Role: Android Developer We are looking for an enthusiastic and skilled Android Developer to join our fast-paced, growing startup. If you're passionate about mobile app development and eager to contribute to building innovative, high-quality Android applications, this is the perfect role for you. As an Android Developer, you will be responsible for designing, developing, and maintaining our Android applications, ensuring the best performance, quality, and responsiveness. A Great Fit: Excited about fast-paced start-ups: If you're someone who thrives in dynamic environments, this is a role for you. Join a small, talented team where your work will have an immediate impact. Self-driven and ambitious: We're looking for someone who is proactive and passionate about building exceptional Android apps. Strong experience in mobile app development: You will be responsible for designing and developing Android apps, working on bug fixes, and improving performance. Collaborative: As part of a cross-functional team, you'll define, design, and ship new features for our applications. Responsibilities: Design, develop, and maintain Android applications, ensuring performance, quality, and responsiveness. Translate designs and wireframes into high-quality code. Fix bugs and improve application performance, focusing on enhancing user experience. Collaborate with cross-functional teams (product, design, back-end) to define and implement new features. Write clean, maintainable, and efficient code. Stay up-to-date with new mobile technologies and trends, ensuring continuous improvement. Must Have: Strong experience with Java and Kotlin: Proven hands-on experience with Java and Kotlin is mandatory, including expertise in MVP architecture. Knowledge of MVVM architecture is preferred. Android design principles: Experience with Google's Android design principles, patterns, and best practices is essential. Mobile landscape and trends: Familiarity with the general mobile ecosystem, architecture, and emerging technologies. API Integration: Experience working with external data sources, APIs, and different design patterns for mobile apps. Unit Testing: Experience in unit testing, covering edge cases, usability, and app reliability. Memory management and performance tuning: Strong understanding of memory management, network interactions, performance optimization, concurrency, and multi-threading in Android. Strong foundation in Computer Science: A solid understanding of data structures and computer science fundamentals. 2+ years of experience: At least two years of hands-on experience in Android application development. Educational Qualification: A B.S. in Computer Science or equivalent engineering degree from a Tier I or II college. If you are looking to grow in an exciting, high-impact environment and have a passion for Android development, we'd love to have you on board. Join us and take part in shaping the future of mobile app technology! Qualification : B.S. in Computer Science or equivalent engineering degree from Tier I or II college.

Job Title: Backend Engineer (Java/Spring) About the Role: We are looking for an experienced and highly motivated Backend Engineer to join our fast-growing startup. As a key player in our engineering team, you will work on building high-quality, scalable backend systems that power our products. You ll be solving complex challenges, writing efficient and performant code, and ensuring that our applications run seamlessly in a fast-paced environment. A Great Fit for This Role: Thrives in Startups: You re excited about working in a fast-paced, start-up environment, where you ll have the opportunity to directly impact the development of our products. Strong Analytical Skills: You have an aptitude for quickly understanding new concepts and systems, proposing and implementing solutions. Hands-On Engineer: You are passionate about backend technologies like Java and Spring Boot, and you love building resilient, performant systems. Time-Sensitive Deliveries: You have a proven track record of delivering projects in an environment where quick fixes and solutions are needed daily. Code Quality & Performance: You care deeply about code quality, performance, and execution, and you understand how to write efficient code that scales. Problem Solver: You're someone who can quickly identify issues and solve them in real-time. Key Responsibilities: Backend Development: Develop and maintain backend systems using Java/Spring Boot, ensuring scalability, reliability, and performance. API Design & Development: Design, implement, and optimize RESTful APIs to support various client needs and internal systems. Database Management: Work with relational databases (PostgreSQL, MySQL) to ensure data integrity, optimize queries, and improve system performance. Messaging & Integration: Integrate with messaging systems like RabbitMQ, Elastic Search, and Kafka for efficient and scalable data communication. Cloud Infrastructure: Work with AWS and other cloud services to deploy, scale, and manage backend applications. Continuous Integration: Implement CI/CD pipelines using tools like Jenkins, Kubernetes, etc., to ensure smooth and rapid deployment cycles. Code Quality & Testing: Write and maintain high-quality, well-tested code, ensuring reliability and resilience in production environments. Collaboration: Collaborate with cross-functional teams to design, build, and deliver robust backend systems that meet business needs. Must-Have Skills and Experience: Java/Spring Boot: 4+ years of hands-on experience in backend system development using Java/Spring Boot. Core & Advanced Java: Expert understanding of Core and Advanced Java programming. Databases: Strong experience working with relational databases (PostgreSQL, MySQL). NodeJs & MongoDB: Experience with NodeJs and MongoDB is a plus. Messaging & Stream Processing: Experience working with RabbitMQ, Elastic Search, Kafka. Cloud Computing: Experience with cloud services such as AWS. CI/CD Pipelines: Familiarity with continuous integration and deployment methodologies (Jenkins, Kubernetes, etc.). Software Design Principles: Strong understanding of software design principles, patterns, and frameworks. Linux Proficiency: Proficient in working within a Linux environment. Education: Bachelor s or Master s degree in Computer Science or related field from Tier-I/Tier-II colleges. What You ll Bring to the Team: A passion for backend technologies, especially Java/Spring, and a strong desire to build scalable, efficient systems. A deep understanding of backend development, database management, and cloud services. A focus on code quality and performance, with an understanding of Big O notation and optimization techniques. An ability to work independently and as part of a collaborative, cross-functional team. Excellent problem-solving skills and the ability to think on your feet in a high-pressure environment. Perks and Benefits: Competitive salary and performance-based incentives. Opportunity to work with cutting-edge technologies and solve complex problems. Flexible working hours and remote work options. Work in a dynamic, growth-oriented environment where your contributions make a direct impact. If you re an experienced backend engineer who thrives in a fast-paced environment and is passionate about building scalable, reliable systems, we d love to have you on board! Qualification : Bachelors/Masters degree in Computer Science from tier-I/tier-II colleges only.

Job Title: Full Stack Engineer - Global Conference Technology About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support both colleagues and clients. At Gartner IT, we make a significant organizational impact by delivering cutting-edge technology solutions that power Gartner's business. Our culture is rooted in nonstop innovation, an outcome-driven approach, and the belief that great ideas can come from anyone on the team. About This Role: Join the Global Conference Technology Team, where we are committed to delivering exceptional mobile and web experiences for our attendees worldwide. We leverage cutting-edge technologies to support and maintain platforms that enable seamless remote conferences, ensuring the highest quality experience by minimizing incidents and maximizing reliability. Key Responsibilities: Web Application Development: Develop, maintain, and enhance web applications using Angular, SQL, and .NET (C#). Incident Reduction and System Reliability: Implement strategies to reduce incidents and improve system reliability and user experience. Cross-functional Collaboration: Collaborate with cross-functional teams to ensure seamless integration and operation of conference platforms. Stakeholder Communication: Communicate effectively with team members and stakeholders to resolve technical issues and provide updates. Training and Support: Train the Client Success Team on new features and functionalities built by the Innovation teams. Continuous Improvement: Stay updated with the latest industry trends and technologies to continuously improve platform performance and user experience. What You ll Need: Experience: 2 to 4 years of experience as a Full Stack Engineer with expertise in Angular, .NET, and SQL technologies. Cloud Knowledge: Strong knowledge and experience of AWS Cloud technologies. Diagnostic Skills: Excellent diagnostic and problem-solving skills with a proactive approach to identifying and mitigating issues. Communication: Strong communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Team Environment: Ability to work effectively in a remote, global team environment and adapt to rotating shifts. Bonus Skills: Familiarity with Agile and DevOps practices, experience with incident management tools such as ServiceNow, and understanding of UX/UI principles to ensure intuitive and engaging user interfaces. Passion for Quality: Passion for delivering high-quality products and a commitment to continuous improvement. Additional Notes: If you don't meet every single requirement, we encourage you to apply anyway. You might be the right candidate for this or other roles at Gartner!

Position Summary: Claims Inquiry Associate As a Claims Inquiry Associate, you will be responsible for efficiently and effectively handling incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. You will resolve customer service issues, respond to inquiries, and provide information within targeted timeframes. This role requires maintaining confidentiality, adhering to business ethics, and meeting monthly performance objectives. Key Responsibilities: Customer Service Support: Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. Perform follow-up calls to clients and providers to provide information and resolve service issues. Policy Interpretation: Interpret insurance policies and explain benefit coverage to customers regarding claims status, benefits, and other related matters. Payment Management: Process stop payments and re-issue cheques to ensure the customer or provider has received the correct payment. Administrative Tasks: Open shortcut cases, print daily reports, send forms, and update deferral codes to ensure quality control in claims processing. Qualifications and Education Requirements: Experience: A minimum of 6-12 months in a customer service-related role. Skills: Attention to detail and ability to multitask. Excellent verbal communication skills, particularly in handling phone and email communication with clients and colleagues. Ability to use initiative and independent judgment in solving customer issues. What We Offer: Personal and Professional Development: Opportunities for career growth with a wide variety of courses and development programs. Encouragement for international mobility and career progression in a global environment. Work-Life Balance: Flexible programs designed to improve work-life balance and provide peace of mind, ensuring your health and wellbeing are prioritized. Inclusive Culture: Allianz is a diverse and inclusive employer, committed to hiring individuals from all walks of life and backgrounds. We welcome applications from people regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. About Allianz Group: Allianz is one of the world s most trusted insurance and asset management companies. Our employees are integral to our success, and we care about your professional development and wellbeing. We foster a culture where everyone feels empowered to explore, grow, and shape a better future for our customers. Join us today. Let's care for tomorrow.

Your Impact In this role, you will collaborate closely with the Service Operations Center of Competence (SO CoC) team to tackle complex client challenges using our established portfolio of offerings and solutions. You will also contribute to the development of new proprietary tools, benchmarking databases, and knowledge resources. A key aspect of your role will be driving people development mentoring colleagues, conducting evaluations, and creating growth opportunities. Using a strength-based approach, you'll work with SO CoC team members and global service operations experts, ensuring efficient management of workflows and teams, with a focus on operational process management and innovation. You'll also be accountable for meeting utilization targets for the SO CoC India team. As you evolve into a trusted and proactive leader, you will inspire others by example, build trust-based relationships across the firm, and contribute to defining internal knowledge strategy. You ll drive strategic initiatives, help organize internal practice events, and thrive in an ever-changing, fast-paced environment where priorities shift and methodologies are continuously reassessed. In addition, you will serve as a thought partner to consultants and clients, offering strategic guidance and identifying opportunities to expand the impact on both clients and teams. You will approach problem-solving creatively, often taking the initiative without waiting for direction, and collaborate proactively to create reusable knowledge and capabilities that capture the insights gained from McKinsey s engagements and changes in the business environment. Your Growth Based in our Gurgaon office, you will join the Service Operations (Services Ops) service line within our Operations practice. The SO CoC team combines industry, functional, and regional expertise to address clients' most pressing challenges related to efficiency and effectiveness improvement in back-office and customer operations. You will collaborate with colleagues working across diverse industry sectors such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, and Energy, addressing service operations domains like corporate functions (e.g., HR, Finance), customer care, and workforce management. Your role will involve blending strategic thinking with operational expertise, advising clients on developing and defining operational strategies that help solve critical service operations challenges worldwide. Your Qualifications and Skills A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred. At least 2 years of relevant experience in team management and knowledge management. Proven success in managing teams or delivering complex projects on an international or regional scale. Strong stakeholder management experience, particularly in diverse cultural environments. Ability to coach and mentor team members from varied backgrounds, guiding their performance and development. A demonstrated history of developing sustainable tools, solutions, or assets. Familiarity with Service Operations, with an understanding of its economic and business implications. High initiative and accountability, with a proactive approach to work and responsibility for outcomes. Excellent problem-solving, analytical, and quantitative skills, with the ability to develop creative solutions. Proficiency in written and spoken English for clear and effective communication. A professional demeanor, high work standards, and maturity in all interactions. Qualification : A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred.

About dunnhumby dunnhumby is the global leader in Customer Data Science, helping businesses around the world thrive in today s data-driven economy. Guided by our Customer First philosophy, we enable businesses to grow by championing and advocating for their customers. With deep roots in retail one of the world s most competitive and data-rich industries dunnhumby s expertise now spans multiple sectors, empowering leading brands like Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro. Our diverse team of nearly 2,500 experts works from offices across Europe, Asia, Africa, and the Americas, driving transformative solutions for some of the most recognized brands globally. About the Role We are seeking an Engineering Manager who is passionate about platform engineering and ready to drive innovation. This is a fantastic opportunity to lead the design and development of a robust, scalable Application Development Platform, collaborating closely with application developers to equip them with the tools and services they need to excel. As part of the Platform Engineering Team, you will focus on creating a reliable and scalable platform using GCP and Azure, while developing critical common services. You ll implement tools like Terraform, ArgoCD, and Kubernetes to optimize the CI/CD pipeline, ensuring seamless, rapid, and reliable software releases. Additionally, you will implement monitoring and performance optimization strategies using tools such as Prometheus, Grafana, and New Relic, ensuring top-tier availability, reliability, and performance. Security will also be a core focus implementing best practices around network security, access controls, and data protection. This role provides the perfect blend of technical leadership, hands-on engineering, and innovation, staying at the forefront of emerging technologies and industry trends within DevOps and Platform Engineering. What You ll Do Technical Leadership & Delivery Lead the design, implementation, and maintenance of infrastructure and deployment pipelines for the platform and services. Develop and enhance our cloud infrastructure on GCP and Azure, leveraging Infrastructure as Code tools like Terraform and CloudFormation. Implement and manage containerized environments using Docker and Kubernetes. Build and optimize CI/CD pipelines using tools like Octopus, GitLab, and TeamCity. Oversee the development of common services to streamline and standardize development across teams. Monitoring & Performance Optimization Deploy and manage monitoring and visualization tools, including Prometheus, Grafana, and New Relic. Drive performance tuning and capacity planning to ensure smooth platform operations. Security & Compliance Define and enforce security best practices across the platform, from network security to access management and data protection. Lead initiatives to enhance the security posture of the platform, ensuring compliance with regulatory and internal requirements. Collaboration & Mentorship Work closely with application development teams to understand their needs and align platform capabilities with development workflows. Mentor and guide engineers, fostering a culture of continuous learning, collaboration, and technical excellence. Innovation & Continuous Improvement Stay ahead of industry trends and bring innovative tools and approaches into the team s practices. Advocate for automation and streamlined processes to enhance team productivity and platform reliability. What You ll Bring 10+ years of experience in platform engineering, infrastructure development, or DevOps, including experience in a leadership role. Strong expertise in cloud platforms especially GCP and Azure and experience building infrastructure using Terraform and/or CloudFormation. Hands-on experience with containerization using Docker, and managing production workloads in Kubernetes. Proficiency in at least two programming languages, such as Python and GoLang. Solid understanding of CI/CD tools such as Octopus, GitLab, or TeamCity. Familiarity with monitoring tools like Prometheus, Grafana, and New Relic. Proficiency in scripting languages such as Bash or PowerShell. Strong understanding of networking principles and security best practices. Proven leadership and team management skills, with the ability to mentor and guide a cross-functional team. Excellent communication and collaboration skills, capable of working across teams and presenting ideas clearly to both technical and non-technical stakeholders. Ability to thrive in a fast-paced, agile environment while maintaining focus on quality. Experience with GitOps methodologies and tools like ArgoCD is highly desirable. Prior experience in a team lead or engineering manager role is a strong plus. What You Can Expect from Us At dunnhumby, we believe in exceeding expectations yours and ours. You ll enjoy a competitive compensation package, along with benefits designed to support your health, well-being, and work-life balance. Some of what we offer includes: Flexible working hours and the freedom to shape your workday. Your birthday off, so you can celebrate you. Investment in cutting-edge technology to support your work. A nimble, fast-paced environment where you have the freedom to experiment, learn, and innovate. At dunnhumby, you ll join a team where curiosity, creativity, and collaboration thrive and where Customer First isn t just a mantra; it s our mission.

Area Service Delivery Manager Artificial Lift (ALS) - India Join the Service Delivery Team Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Artificial Lift requirement. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best As the Area Service Delivery Manager Artificial Lift (ALS) - India, you will have full accountability for achieving the business key performance indicators as well as managing all activities in India including responsibility for P&L, Account Management Teams, and all Product Line personnel in-country. As Area Service Delivery Manager ALS - India, you will be responsible for: Managing the growth of business for ALS in India Participating in the Baker Hughes HSE Management System, including compliance to the policies, management standards and specific procedures that apply Ensuring employee accountability and full compliance with all company standards Managing all ALS business performance for India (Fiscal, Operational Delivery, Inventory) Managing the development and effective execution of Service Delivery to grow profitable market share in the cluster Managing people and performance Communicating business plans to executive management (Region and Product Line) Providing guidance, work direction and coaching to operational and field staff, development of talent Collaborating with sales/commercial teams as well as direct interaction with customers in the cluster to understand the activity forecast (volume and complexity) Handling complex medium term project processes and department has to define approaches. Fuel your passion To be successful in this role you will: Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college Have a minimum of 10 years of experience in Artificial Lift with at least 5 years in a Business Management role in Artificial Lift Have sound commercial understanding of P&L, balance sheet, commercial and contractual language Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes Executive Leadership Have the ability to collaborate across functions, Product Lines & geographies to further Baker Hughes growth Have a mind set of customer intimacy and continuous engagement to ensure excellence in service delivery Have excellent communication, negotiation, interpersonal and leadership skills. Be comfortable and flexible to work with several countries/time zones Have established project management & strategic business planning skills Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Occasional remote working as required Flexibility within the day or week to get the job done Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward making it safer, cleaner and more efficient for people and the planet. Join Us: Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Qualification : Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college

Job Title: Data Analyst Department: S&P Global Commodity Insights About the Team: S&P Global Commodity Insights delivers essential intelligence for global commodity markets, ensuring data accuracy, consistency, and accessibility while driving innovation through advanced technologies and modern data management practices. As part of this team, you will play a pivotal role in shaping the future of commodity data and analytics in an evolving and dynamic environment. The Role: As a Data Analyst, you will be responsible for comprehensive data management, analysis, and project coordination. This includes gathering, cleaning, and organizing data from diverse sources such as Salesforce, Oracle, and Zuora, as well as performing analytical assessments and preparing impactful visualizations and reports for internal and external stakeholders. You will also support process optimization, quality assurance, and documentation management, collaborating closely with cross-functional teams to ensure alignment with business objectives. Key Responsibilities: Project Coordination and Administrative Support: Plan, organize, and track project timelines, deliverables, and milestones to ensure deadlines are consistently met. Lead cross-functional teams, clearly communicating project objectives, responsibilities, and expectations. Prepare meeting agendas, project status reports, and provide administrative support for project management processes. Data Management and Analysis: Collect and manage data from multiple sources, including Salesforce, Oracle, and Zuora, ensuring accuracy and completeness. Collaborate with Data Leads to align deployment schedules and project timelines. Work closely with the Data Management team to enforce data quality standards and processes related to ERP deployments, projects, and system enhancements. Deliver data analysis, design, and implementation tasks in accordance with agreed service levels (SLAs). Develop data visualizations and reports for internal teams and client presentations, effectively translating data into actionable insights. Identify process improvement opportunities through data analysis and recommend optimization strategies. Business Process Support: Partner with cross-functional teams to develop and support data-driven initiatives that align with business goals. Document process flows and contribute to change management efforts. Serve as a primary contact for key stakeholders, providing timely updates on project progress, risks, and outcomes. Quality Assurance: Review project deliverables to ensure they meet quality standards and client expectations. Conduct peer reviews of documents, presentations, and reports to ensure accuracy, consistency, and adherence to guidelines. Implement data validation processes to ensure data reliability and quality. Documentation Management: Maintain and standardize project-related documents to ensure accuracy and consistency across all materials. Organize and manage a well-structured repository of internal and client-facing documents, ensuring accessibility and version control. Qualifications & Skills: Basic Qualifications: Bachelor s degree in Business, Economics, Engineering, Computer Science, or a related field. 5-7 years of experience in a data analysis or project coordination role, preferably in a consulting or similar environment. Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word. Experience working with data management tools and technologies, along with strong analytical skills to interpret complex datasets. Detail-oriented mindset with a strong focus on data accuracy and process integrity. Excellent communication and leadership skills to effectively collaborate with cross-functional teams and stakeholders. Strong time management skills, with the ability to thrive in a fast-paced, deadline-driven environment. Preferred Qualifications: Familiarity with platforms such as Salesforce, Marketo, Oracle, Zuora, Snowflake, Databricks, Amazon Redshift, and Informatica. Experience working in Agile environments with a focus on Lean principles. Professional certifications such as: Salesforce Administrator or Business Analyst Lean Six Sigma PMP or PRINCE2 Certified Scrum Master About S&P Global Commodity Insights: At S&P Global Commodity Insights, we provide comprehensive intelligence and expert insights across global energy and commodity markets. Our trusted data and analysis empower customers to make informed decisions with confidence and create long-term value in an increasingly complex and rapidly evolving global landscape. We serve as a critical link, bringing together market participants, governments, regulators, and industry experts to co-create solutions that drive progress and support the energy transition. Our coverage spans oil and gas, power, chemicals, metals, agriculture, and shipping, offering a complete and integrated view of the commodities ecosystem. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the world s leading provider of credit ratings, benchmarks, analytics, and workflow solutions across capital, commodity, and automotive markets. Through our innovative products and services, we help organizations navigate today s challenges while planning for a successful future. Qualification : Bachelors degree in Business, Economics, Engineering, Computer Science, or a related field.

Job Title: Project Planning & Scheduling Engineer At Jacobs, we are redefining the future by tackling the world's most complex challenges building sustainable cities, ensuring resilient environments, delivering mission-critical outcomes, driving operational advancements, enabling scientific discoveries, and revolutionizing manufacturing. We turn visionary ideas into reality, shaping a better world. Your Impact As a Project Planning & Scheduling Engineer, you will play a key role in project delivery, design management, and project coordination. You will be responsible for planning, scheduling, and monitoring projects across the process and industrial sectors, ensuring seamless execution from concept to commissioning. This role requires collaboration with commercial, project management, engineering, and technical teams to drive successful project outcomes. Key Responsibilities Develop and update project schedules covering engineering, procurement, and construction phases. Prepare deliverable schedules and progress tracking through S curves. Monitor project timelines, analyze critical activities, and generate reports such as: Project progress variance analysis Critical path analysis Planning and scheduling reports Ensure adherence to project timelines through effective monitoring and control mechanisms. Utilize Primavera P6 and MS Project to manage and track project progress. Apply knowledge of design, procurement, and construction/field services to optimize project execution. Work independently within a multidisciplinary team environment. (Preferred) Experience in Pro-Services Cost Control & Monitoring is an added advantage. What You ll Need Bachelor s degree in Engineering with 8 to 10 years of relevant experience. Proficiency in Primavera P6 and MS Project. Strong command of MS Office tools. (Preferred) Familiarity with EcoSys software. Experience in engineering consultancy firms is preferred. Qualification : Bachelors degree in Engineering with 8 to 10 years of relevant experience.

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Job Description: Director of Engineering About MongoDB MongoDB empowers innovators to create, transform, and revolutionize industries by harnessing the power of software and data. We enable organizations of all sizes to build, scale, and manage modern applications by modernizing legacy systems, fostering innovation, and integrating AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. With Atlas, customers can build and run applications anywhere on-premises or across multiple cloud providers. With a global presence and over 175,000 new developers signing up to use MongoDB every month, industry leaders such as Samsung and Toyota rely on us to develop next-generation, AI-driven applications. Role Overview MongoDB is seeking a visionary and strategic Director of Engineering to establish and scale a new engineering organization in our Gurugram office. This role will focus on building a high-performing team dedicated to developing software that enables MongoDB to run seamlessly on any infrastructure at a global scale. Our software and services empower users to deploy fault-tolerant, globally distributed MongoDB clusters in minutes. The primary objective is to enhance and expand our software for managing MongoDB clusters deployed in data centers or private cloud platforms. You will primarily work on Ops Manager and Cloud Manager products, serving enterprise users who deploy large-scale clusters and process massive amounts of data. Operating at the intersection of cutting-edge cloud technologies, distributed systems, and enterprise solutions, you will drive innovation and engineering excellence while delivering high-quality, secure software. This role is based in Gurugram as part of our hybrid working model. Ideal Candidate Profile Required Qualifications: Expert knowledge of enterprise-grade software solutions, with a deep understanding of challenges and best practices in managing complex systems in hybrid cloud and on-prem environments. 10+ years of experience leading software engineering teams, including managing multiple layers of leadership and building teams across distributed locations. Proven track record of defining and executing strategic product visions, mobilizing teams for impactful outcomes, and demonstrating strong ownership and accountability. Experience in building, evolving, and scaling enterprise or B2B software products, particularly in infrastructure management, distributed systems, or database operations, with a focus on performance, security, and reliability. Strong cloud-native expertise, including proficiency with Kubernetes, container orchestration, and modern DevOps practices, to design and deliver scalable and secure solutions. Excellent communication and leadership skills, with the ability to articulate complex technical concepts to diverse audiences, including global stakeholders and non-technical decision-makers. Commitment to fostering an inclusive and collaborative team environment, mentoring future leaders, and driving organizational growth and success. Proven ability to influence across the organization and collaborate with cross-functional teams to align engineering efforts with business priorities. Experience engaging directly with customers to understand their needs, gather feedback, and translate insights into actionable product improvements. Culture & Benefits At MongoDB, we prioritize the personal and professional growth of our employees by fostering a supportive and enriching work environment. From employee affinity groups and fertility assistance to a generous parental leave policy, we are committed to the well-being of our team members at every stage of their journey. Learn more about life at MongoDB and join us in making a meaningful impact on the world. MongoDB is an equal-opportunity employer committed to diversity and inclusion. We provide accommodations for individuals with disabilities throughout the application and interview process. If you require accommodations, please inform your recruiter. Join us at MongoDB and be part of a team driving innovation in the data space!

We are seeking a skilled and driven Senior Data DevOps Engineer with strong MLOps expertise to join our team. The ideal candidate will have a deep understanding of data engineering, automation in data pipelines, and operationalizing machine learning models. The role requires a collaborative professional capable of designing, deploying, and managing scalable data and ML pipelines that align with business goals. Responsibilities Develop, deploy, and manage CI/CD pipelines for data integration and machine learning model deployment Implement and maintain infrastructure for data processing and model training using cloud-based tools and services Automate data validation, transformation, and workflow orchestration processes Collaborate with data scientists, software engineers, and product teams to ensure seamless integration of ML models into production Optimize model serving and monitoring to enhance performance and reliability Maintain data versioning, lineage tracking, and reproducibility of ML experiments Proactively identify opportunities to improve deployment processes, scalability, and infrastructure resilience Ensure robust security measures are in place to protect data integrity and compliance with regulations Troubleshoot and resolve issues across the data and ML pipeline lifecycle Requirements Bachelor s or Master s degree in Computer Science, Data Engineering, or a related field 4+ years of experience in Data DevOps, MLOps, or related roles Strong proficiency in cloud platforms such as Azure, AWS, or GCP Experience with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible Expertise in containerization and orchestration technologies (e.g., Docker, Kubernetes) Hands-on experience with data processing frameworks (e.g., Apache Spark, Databricks) Proficiency in programming languages such as Python, with knowledge of data manipulation and ML libraries (e.g., Pandas, TensorFlow, PyTorch) Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI/CD, GitHub Actions) Experience with version control tools (e.g., Git) and MLOps platforms (e.g., MLflow, Kubeflow) Strong understanding of monitoring, logging, and alerting systems (e.g., Prometheus, Grafana) Excellent problem-solving skills and the ability to work independently and as part of a team Strong communication and documentation skills Nice to have Experience with DataOps concepts and tools (e.g., Airflow, dbt) Knowledge of data governance and tools like Collibra Familiarity with Big Data technologies (e.g., Hadoop, Hive) Certifications in cloud platforms or data engineering We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.) Qualification : Bachelors or Masters degree in Computer Science, Data Engineering, or a related field

The Team: The OSTTRA Technology team comprises professionals specializing in Capital Markets Technology, building, supporting, and securing applications that power our network. The technology landscape includes high-performance, high-volume applications, leveraging contemporary microservices and cloud-based architectures. The Impact: As a member of the OSTTRA Technology team, you will play a critical role in designing, building, and maintaining platforms that process over 100 million messages daily. Your work supports the automated trade processing across global capital markets, ensuring efficient settlement and compliance with regulatory requirements. What s in it for You: This role offers an opportunity to work with a highly motivated and dynamic team in Gurgaon, collaborating with colleagues across multiple global regions. You will have the chance to leverage your 12-15 years of experience in platform engineering and help shape the future of our expanding portfolio of Financial Services clients. Key Responsibilities: Platform Architecture: Design and architect scalable, resilient, and high-performance platform infrastructure for financial services. Team Leadership: Lead, mentor, and guide a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement. Agile Project Delivery: Implement Agile methodologies (Scrum, Kanban) for efficient project delivery and task management. Automation & Optimization: Implement automation tools and scripts (e.g., Terraform, Ansible) to streamline infrastructure provisioning, deployment processes, and optimize cloud resource utilization. Security & Compliance: Enforce security best practices, conduct security audits, and ensure compliance with industry standards. Performance Optimization: Monitor platform performance, identify bottlenecks, and implement optimization techniques for better scalability and response times. Cloud Integration: Leverage cloud platforms (AWS, Azure, GCP) for scalable solutions and cost-efficiency. What We re Looking For: Experience: 15+ years of platform engineering experience, preferably in the Fintech industry. Cloud Expertise: Strong knowledge of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). Automation Skills: Proficiency with automation tools like Terraform, Ansible, and CI/CD pipelines (Jenkins, CircleCI). Agile Expertise: Deep understanding of Agile methodologies (Scrum, Kanban) with hands-on experience in Agile project delivery. Security & Compliance: Expertise in implementing security best practices and ensuring platform compliance. Additional Skills: Experience with serverless computing, microservices architecture, data engineering, and data pipelines. Cloud and Agile certifications (e.g., AWS, Azure, CSM, PSM) are preferred. As part of OSTTRA, you will be at the forefront of driving post-trade innovation and efficiency within the global financial markets. This is an excellent opportunity to contribute to a dynamic, evolving organization and work on cutting-edge platform technologies. Qualification : Proficiency in infrastructure automation tools (e.g., Terraform, Ansible).

Position: Customer Satisfaction & Process Excellence Specialist Location: Gurgaon Experience: 5 to 8 years Education: MBA / PGDM in Marketing, Sales, or Operations Role Overview We are looking for a Customer Satisfaction & Process Excellence Specialist to drive Sales Satisfaction Index (SSI) initiatives and champion sales process improvements across our dealer network. This role will be instrumental in improving the customer experience, driving digital adoption, and supporting sales effectiveness through actionable insights and structured process excellence initiatives. Key Responsibilities Survey Planning & Execution Plan and manage SSI, Pre-Sales, and need-based sales surveys within defined timelines. Ensure quality data collection and compliance with established protocols. Data Analysis & Reporting Analyze and deliver dealer-wise and factor-specific survey reports. Monitor key satisfaction metrics and identify trends impacting customer experience. Customer Grievance Monitoring Investigate hot alerts and complaints from SSI surveys to uncover recurring customer issues. Coordinate resolution efforts with internal teams and ensure timely closure. Digitalization & Tool Enhancement Work with IT/Digital teams to digitize survey processes, ensuring smooth integration with platforms like Salesforce. Lead testing and improvement cycles for digital SOP manuals and customer-facing applications. Dealer Performance Support Share survey outcomes with regional teams and assist in developing dealer-specific improvement plans. Track progress of underperforming dealerships and provide structured feedback. Process Improvement Own and update digital Sales SOPs annually, ensuring alignment with evolving customer expectations and business goals. Collaborate with cross-functional teams to improve workflow efficiency and service quality. CX Monitoring & Digital Journey Optimization Regularly assess customer-facing digital touchpoints to ensure optimal user experience. Coordinate updates to maintain a seamless, intuitive customer journey. Key Skills & Competencies Strong analytical mindset and problem-solving capability Proficient in survey design, data analysis, and reporting tools Working knowledge of CRM platforms (Salesforce preferred) In-depth understanding of automotive retail sales processes Proficiency in MS Excel, PowerPoint, and data visualization tools Excellent communication and stakeholder management skills Preferred Qualifications MBA / PGDM in Marketing, Sales, or Operations 5 8 years of experience in customer experience, process improvement, or market research Automotive industry experience is highly preferred Skills Required Sales & Customer Experience Process Improvement Stakeholder Communication Survey & Data Analytics Drive customer-centric transformation and be at the forefront of sales excellence. Apply now and contribute to shaping a superior customer journey across our dealer network. Qualification : MBA / PGDM in Marketing, Sales, or Operations

Position: Assistant Manager Sales Administration and SCM (Healthcare) Location: Gurgaon Work Experience: 5-7 years Education: Diploma / B.E. in Electronics Job Purpose The Assistant Manager of Sales Administration and SCM (Healthcare) will be responsible for managing the administration of sales, order processing, distribution, and logistics in the healthcare sector, particularly with scientific equipment. This role involves coordination with various internal teams, communication with distributors and customers, and overseeing vendor relations and documentation. The individual will also collaborate with the Japan Head Office for order processing and delivery arrangements. Key Responsibilities Core Responsibilities At least 5 years of experience in sales administration, preferably in the scientific equipment market. Strong communication and writing skills for internal and external coordination. Team handling skills with the ability to collaborate effectively with Sales, Service & Application teams, Finance, Logistics, and other corporate departments. Manage customer and distributor communications related to order delivery, documentation, and any follow-up. Handle communication with the Japan Head Office for order processing, delivery arrangements, and other key logistical operations. Proficiency in order processing, government tender submission, GEM, payment follow-up, EMD & PBG processing. Knowledge of warranty, AMC, and CAMC obligations related to medical devices. Familiarity with GST, TDS, TCS, and financial reports. Expertise in SAP for order processing is mandatory, while knowledge of CRM (Customer Relationship Management) is preferred. Experience with distribution and shipping coordination for medical devices is preferable. Vendor & Documentation Management Vendor registration and obtaining multiple quotes for 3rd party item purchasing. Processing vendor purchase orders (PO) and invoices, ensuring timely payments. Managing invoicing, customs clearance, inland freight, and packing logistics. Prepare and manage vendor agreements and supplier contracts. Follow up on overdue payments and ensure collection of EMD and PBG. Reporting & Analysis Generate reports related to sales, backorders, order intake, pending payments, EMD & PBG tracking, vendor forms, pendency charts, and market data. Assist in sales planning by collaborating with Japanese expatriates to ensure seamless coordination across regions. Key Competencies & Skills Strong administration skills with experience in handling sales and supply chain management tasks. Ability to manage multiple stakeholders, both internally and externally, ensuring smooth operations across departments. Attention to detail in order processing, vendor management, and financial compliance. Problem-solving skills for efficient handling of customer issues and logistical challenges. Proficiency in SAP and working knowledge of CRM systems. Adaptability and willingness to learn new processes and tools. Desired Skills & Experience Experience in the healthcare or scientific equipment sector is preferred. Experience with vendor management, government tenders, and distribution processes for medical devices is a plus. Qualification : Diploma / B.E. in Electronics