Servicenow Jobs in Gandhinagar

Position: Business Support Analyst (ERP Support) Location: Gandhinagar Department: Services / Business Support About Odoo: Users of the Product: 7,000,000 Company Growth: 60% Year-over-Year Company Maturity: Profitable What We Look For: As a Business Support Analyst, you will bring a positive attitude and energy to support our current and potential customers, as well as collaborate with internal teams. Our goal is simple: keep our customers happy by solving their issues and providing high-quality service. Your role will focus on helping users of our software by investigating their inquiries and providing the best possible solutions. When customers reach out through ticketing, live chat, or phone calls, you'll identify functional issues and dig deeper for solutions. If necessary, you will escalate complex issues to our Developers. You will also closely collaborate with internal teams such as Consultants, Sales, and Developers. Essentially, you ll be the link between the end-users and Odoo, ensuring smooth communication and resolution. Key Responsibilities: Assist customers in using Odoo Business Apps Troubleshoot and resolve functional issues by thorough investigation Engage with visitors and leads through live chat support Ensure customer satisfaction by providing excellent service Continuously improve the customer experience Contribute to product enhancements and documentation updates Participate in side projects like recruiting, onboarding new team members, and delivering training sessions Must-Have Qualifications: 1+ years of experience in a similar support or technical role Bachelor's or Master s degree Strong IT and business acumen Customer-oriented approach Self-driven and quick to learn Fluent in English Strong problem-solving skills and solution-focused mindset Nice-to-Have Qualifications: In-depth knowledge of business processes Technical knowledge (XML, Python, JavaScript) Why You Should Say YES to This Job: Comprehensive Training: Enjoy 2 weeks of intensive functional training with certification upon completion. Impact: Contribute to improving Odoo by providing valuable user feedback. Exceptional Support Experience: Deliver outstanding customer service and make a real difference for our clients. Variety: No two days are the same your work will always be dynamic and engaging! Qualification : Bachelor's or Masters degree

Customer Support Analyst (ERP Support) Location: Gandhinagar, Gujarat, India Department: Services / Business Support About Us Join Odoo, a growing software company with a cutting-edge product, a vast global community, and a fun, dynamic work environment. As a Customer Support Analyst, you'll have the opportunity to make a real impact by assisting both existing and potential customers, as well as collaborating with internal teams to deliver exceptional support. Users of the Product: 7,000,000+ Company Growth: 60% Year-over-Year Profitability: Yes What We Look For We are seeking a motivated, customer-oriented individual with a positive attitude and dynamism. As a Customer Support Analyst, you will be responsible for helping users resolve their issues, investigating functional problems, and providing them with high-quality service. You will be the key link between our end-users and Odoo, ensuring customer satisfaction while contributing to improving our product and documentation. Working Model: Work from Office / Onsite What You ll Do Support: Assist customers with their use of Odoo Business Apps Investigation: Troubleshoot and solve functional issues by investigating reported problems Live Chat & Communication: Engage with visitors and leads via live chat and phone calls to provide assistance Customer Satisfaction: Ensure customer satisfaction and improve their experience with the product Product Improvement: Contribute to the enhancement of our product and documentation Side Projects: Participate in recruitment, onboarding new colleagues, and training initiatives What We Value in You 1+ years of experience in a similar role A Bachelor's or Master's degree Affinity for IT and Business processes Customer-focused mindset with strong problem-solving skills Ability to work autonomously and learn quickly Fluent in English A solution-oriented attitude Nice-to-Have Skills Good knowledge of business processes Technical knowledge (XML, Python, JavaScript) Why You Should Say YES to This Job Intensive Training: 2 weeks of functional training with final certification to set you up for success Impact: Directly contribute to the improvement of Odoo by providing valuable user feedback Exciting Challenges: No two days are the same you ll be constantly tackling new challenges Customer Experience: Deliver exceptional support that makes a lasting impact on our clients Compensation & Perks: Full-time position with an attractive salary package Paid Leaves: 5-day work week, 24 paid leaves, and public holidays as per IT industry standards Prime Location: Office located in a prime location with excellent transportation connectivity Training: 8 hours of training each month to stay updated on the latest product features and technology Eat & Drink: Tea, coffee, and snacks provided throughout the day Sponsored Events: Team outings, team lunches, festive celebrations, and various team-building activities Exchange Program: Opportunity to apply for similar roles in Odoo subsidiaries Qualification : A Bachelor's or Master's degree