Servicenow Cmdb Jobs in Hyderabad

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence. Job Title: ServiceNow Developer Key Responsibilities: Development and Customization Design, develop, and customize ServiceNow applications and modules such as Incident Management, Change Management, Problem Management, and Service Catalog. Create custom applications and workflows to meet business requirements. Integration Develop and manage integrations between ServiceNow and other enterprise applications using APIs, web services, and middleware tools. Collaborate with cross-functional teams to ensure seamless data flow across platforms. Configuration Management Configure ServiceNow instances according to best practices and organizational needs. Manage user roles, permissions, and security settings. Performance Optimization Monitor and optimize system performance, troubleshoot issues, and implement enhancements. Conduct code reviews and ensure adherence to coding standards. Collaboration and Support Work closely with ITSM process owners and stakeholders to gather requirements and design effective solutions. Provide technical support and guidance to junior developers and team members. Documentation and Training Create and maintain technical documentation, including design specifications, user guides, and process flows. Train users and staff on ServiceNow functionalities and best practices. Continuous Improvement Stay updated on ServiceNow releases, features, and industry trends. Identify opportunities for process improvements and recommend solutions. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of experience in ServiceNow development and administration. Certifications: ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred). Technical Skills: Proficiency in JavaScript, HTML, CSS, and AngularJS. Strong understanding of ServiceNow modules and ITIL processes. Experience with ServiceNow integrations (REST, SOAP). Familiarity with Agile development methodologies. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Qualification : Bachelors degree in computer science, Information Technology, or related field.

IT Support Specialist L2 Location: Hyderabad, India Location Type: Onsite Job ID: 9853 Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients, helping them grow ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone focuses on building an employee-first, performance-based culture and continues to revolutionize IT deployment with cutting-edge technology solutions. With over 3,000 employees across the globe, Milestone delivers industry-leading innovation and applies continuous service improvement to provide long-term value to clients. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that disrupts their day-to-day activities. We are looking for someone who is a quick thinker, resourceful, and can quickly locate solutions to problems. You must have experience working at a phone/chat-based technical support desk or at a walk-up support station. Responsibilities: Provide technical support for employees both in-person at the office and online (via email, Slack, and tickets). Image Mac, Windows, and Linux computers and configure them for employees. Collaborate with IT departments and the IT Support team to troubleshoot network connectivity issues, test Audio/Visual (AV) equipment, and manage inventory. Perform small project-based work to enhance IT systems and other related technologies. Train employees on new applications, hardware, and IT systems to improve their technical proficiency. Skills & Qualifications: Education: Bachelor s graduate in any stream. Experience: Minimum of 2+ years of IT industry experience. Technical Skills: VOIP administration experience, experience troubleshooting Chrome OS, command-line Unix experience, understanding of A/V concepts, experience with GSuite tools (GMail, Google Docs, Google Calendar). Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity, conciseness, and a friendly approach. Knowledge Expansion: A history of expanding knowledge through self-taught technical training or formal certifications. End-User Support: Experience providing support for MacOS, Chrome OS, and Windows operating systems. Problem-Solving: Strong troubleshooting skills with an intuitive approach to solving technical issues. Networking Knowledge: A strong understanding of connecting computers to networks, particularly over Wi-Fi and VPN. Physical Requirements: Ability to lift 50+ lbs of computer equipment and hardware, use ladders, and employ hand tools when necessary. Flexibility: Ability to work on weekends as needed. At Milestone, we believe in fostering a collaborative and inclusive work environment that supports employees in achieving their professional goals. As part of our team, you will have the opportunity to grow and contribute to innovative IT solutions that drive success for our clients worldwide. Qualification : Bachelors graduate in any stream.

Data Engineering Support Engineer SIMA (5+ Years) Hyderabad Location: Hyderabad, India Job Type: Full-Time | On-site/Hybrid Experience: 5+ Years Industry: Data Engineering / Cloud Support Job Overview We are seeking an experienced Data Engineering Support Engineer with a strong background in maintaining and optimizing data pipelines, ensuring platform reliability, and supporting cloud data infrastructure. This role is critical to sustaining smooth data operations for the SIMA platform in Hyderabad. Key Responsibilities Maintain and support data pipelines and transformations on Azure cloud platforms. Ensure platform stability and reliability through proactive monitoring and issue resolution. Manage scheduling and monitoring using Azure Data Factory (ADF) triggers, Azure Monitor, and Log Analytics (KQL). Handle data ingestion and validation workflows via ADF, Event Hub, APIs, and PySpark, including managing schema drift. Manage CI/CD pipelines using Azure DevOps YAML, deploying solutions for ADF, Synapse, and Databricks. Optimize data transformations and performance using PySpark and Delta Lake techniques like partitioning and caching. Implement and maintain security best practices using Azure RBAC, Key Vault, NSGs, and Integration Runtime configuration. Conduct Root Cause Analysis (RCA), document findings, maintain disaster recovery playbooks, and implement proactive alerting. Required Skills 5+ years of hands-on experience in data engineering support roles. Expertise in Azure Data Factory (ADF) scheduling, triggers, and monitoring. Proficient with PySpark for data transformations and performance optimization. Experience with Delta Lake optimizations including partitioning and caching. Skilled in CI/CD practices using Azure DevOps for deploying data workflows. Strong knowledge of Azure security features: RBAC, Key Vault, Network Security Groups (NSGs). Ability to perform detailed Root Cause Analysis (RCA) and develop disaster recovery strategies. Familiarity with data ingestion tools like Event Hub and API integrations. Experience with Kusto Query Language (KQL) for Log Analytics queries. Join a dynamic team maintaining critical data infrastructure supporting business operations. Work with advanced Azure data services and cloud-based data platforms. Competitive salary and comprehensive benefits. Opportunity for growth and skill development in cloud data engineering. Apply Now If you are a detail-oriented data engineering professional with expertise in Azure platform support, apply today to become a vital part of our Hyderabad-based SIMA team!

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven track record of delivering remarkable outcomes for our customers. We create exceptional digital experiences using cutting-edge analytics, data expertise, and technology. Join us to be part of a team that leverages innovation and digital excellence to shape the future. Job Title: Entra Specialist Employment Type: Full-Time Job Summary: We are seeking an Entra Specialist with deep expertise in Microsoft Entra (formerly Azure AD) for Enterprise Applications, Application Registration, API Management, and Application Integration. The ideal candidate will possess a strong understanding of Single Sign-On (SSO), certificates, tokens, and identity management. Experience with Azure API Management, Azure Logic Apps, Webhooks, and automation will be an added advantage. Key Responsibilities Entra Enterprise Applications: Manage and configure enterprise applications within Microsoft Entra. Implement, troubleshoot, and optimize application access policies for secure and efficient operations. Application Registration & Integration: Handle Entra Application Registration and management across various workloads. Configure and manage OAuth 2.0, OpenID Connect, and SAML for application authentication. Set up and manage API permissions, app roles, and consent frameworks. Ensure seamless integration of applications with Microsoft Entra ID and third-party services. API Management & Security: Manage application API permissions, authentication, and authorization. Implement secure access mechanisms using tokens, certificates, and federated authentication. Collaborate with development teams to ensure secure API communication between applications. SSO, Certificates, & Tokens: Configure and manage Single Sign-On (SSO) across multiple applications. Implement and maintain certificate-based authentication for secure communication. Manage token lifecycles, refresh mechanisms, and security policies for application authentication. Identity & Access Management (IAM): Assist in managing Entra identities, groups, and role-based access control (RBAC). Ensure compliance with security best practices for identity and access management (IAM). Nice to Have: Experience with Azure API Management for centralized control and security of APIs. Working knowledge of Azure Logic Apps, Webhooks, and automation for workflow and process automation.

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Data Analyst/BI Developer Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes, including digital transformation, innovation, and operational agility. With a culture focused on building an employee-first, performance-based environment, Milestone has a history of supporting category-defining enterprise clients. We provide solutions in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. For over 25 years, Milestone has been at the forefront of transforming the IT industry, applying best practices to deliver both short-term and long-term value to clients. By utilizing Intelligent Automation, we help businesses accelerate their IT transformation while improving operational efficiency. With a team of over 3,000 employees serving 200+ companies worldwide, we are committed to delivering innovation and improving productivity in business operations. Job Overview Milestone is seeking a talented and dynamic Data Analyst/BI Developer to join our team. This role involves developing and maintaining interactive dashboards and reports, optimizing SQL queries, and designing data models to support business needs. The ideal candidate will have a strong background in Tableau, SQL, and Power Apps, and will be responsible for transforming business requirements into technical solutions while ensuring data quality and integrity. Responsibilities: Develop and maintain interactive dashboards and reports using Tableau (strong experience required). Write and optimize SQL queries to extract, transform, and load (ETL) data from various sources. Design and implement data models and databases to support business needs. Work with cross-functional teams to understand business requirements and translate them into technical solutions. Create and manage Power Apps to automate workflows and improve business processes. Perform data validation to ensure data quality and integrity. Provide training and support to end-users on data tools and applications. Stay updated with the latest trends and best practices in data analytics and visualization. Qualifications: Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. 7+ years of proven experience with Tableau for data visualization. 5+ years of strong proficiency in MS SQL Server and experience with relational databases. 2+ years of experience with Power Apps for creating business applications. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with other data tools and technologies is a plus. At Milestone, we empower our employees to achieve their full potential in a collaborative and inclusive environment. As a Data Analyst/BI Developer, you will have the opportunity to work on innovative data solutions, enhance business decision-making, and drive meaningful change. Join us and be part of a dynamic team that is revolutionizing the way IT is deployed worldwide. Qualification : Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.

Lead Network Administrator Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone has a 25-year history of supporting category-defining enterprise clients that lead the market. We specialize in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. At Milestone, our culture is focused on employee empowerment, fostering collaboration, and supporting our team in achieving their full potential. We deliver both short-term and long-term value to our clients through innovative IT solutions and apply continuous service improvement to drive transformational benefits. With over 3,000 employees and 200+ clients worldwide, Milestone is committed to revolutionizing the way IT is deployed. Job Overview As a Lead Network Administrator, you will be responsible for supporting a customer by managing and administering their network infrastructure. This role involves the installation, management, and troubleshooting of networks and systems in alignment with the company's goals. You will ensure the security of systems, resolve network and system issues, and ensure users have authorized access and proper usage of network services. Responsibilities: Implement, manage, and solve infrastructure issues while providing technical advice to management. Lead, coach, and develop a team of Network Administrators, including hiring, retention, and performance management. Identify bottlenecks in team performance, guide engineers on technical and process improvements. Demonstrate excellent client management skills, handling major incidents, troubleshooting bridges, and meeting demanding SLA requirements. Draft monthly service reports for incident, change, and problem management areas. Create and implement Go-To-Green plans, focusing on actionability and results. Manage customer issues involving technical, process, and people management, ensuring dynamic resolution. What You Will Need to Succeed: 10+ years of related work experience in network administration. Experience managing a team of 3-4 network administrators. Expertise in the administration and maintenance of Cisco Layer 3 Ethernet switches. Extensive experience configuring and managing Cisco and Juniper switches. Expertise in configuring and troubleshooting Palo Alto networks and firewalls. Proficient in VPN and Site-to-Site connections, managing connectivity issues, and handling ISPs. Deep knowledge of LAN and WAN technologies, including TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, and VXLAN. Experience configuring, planning, installing, maintaining, and optimizing network systems and applications. Ability to create network diagrams and "as-built" documents. Experience in using vulnerability assessment tools and remediating detected vulnerabilities. Proficient in network log capturing and analysis using tools such as Wireshark and SolarWinds. Ensure adherence to customer and SLA commitments, monitor ticket response times, and take actions to meet team targets. Collaborate and share knowledge with engineers and analysts. Experience with load balancers is a plus. Experience in infrastructure automation and using next-gen Palo Alto firewalls, IPSEC and SSL VPN technologies, and GlobalProtect is preferred. At Milestone, we offer a collaborative, inclusive environment that supports you in growing your career and achieving professional success. As a member of our team, you will have the opportunity to drive innovation, enhance IT systems, and make a significant impact on the success of our clients globally.

Overview Main Purpose: The North America Associate Enterprise Architect will provide a support role to the North America Enterprise Architecture team in developing the architecture deliverables such as conceptual, logical, and physical architecture according to the provided templates. The associate architect will also perform the necessary due diligence as directed by the EA team in different pursuits and gather the necessary information for decision making. This may include working with PepsiCo internal teams as well as external players such as potential vendors and/or research analysts. Accuntability: Onboard and retire applications in ServiceNow based on the approvals provided by the lead architects Develop North America EA status reports as requested by the leadership Support maintenance of EA artifacts in SharePoint and Teams Support the evaluation and selection of solutions/platforms and solution components, as necessary. Analyze and review business, functional and technical requirements and maintain the required artifacts Leverage knowledge of best practices for enterprise functions such as security, performance, development, and application governance to become a trusted advisor across PepsiCo. Responsibilities Key Skills Bachelor s Degree in Information Technology, Computer Science, MIS, or similar field, Masters preferred. 5+ years of software industry experience. 2+ years of solution architecture experience. Understanding of PepsiCo s Consumer and Customer North star architecture developed by the domain architects and apply it in the development of the solution architecture. Understanding of PepsiCo Enterprise Data Foundation (EDF) architecture, data integration patterns and data & analytics concepts. Understanding of integration technologies and patterns; data architecture and patterns. Understanding of technology trends in the Supply chain areas and aptitude to learn about technologies such as IoT, Computer vision, AR/VR and their applicability in various use cases Ability to demonstrate a mindset for the Conceptual, Logical, Physical levels of architecture and apply them effectively. Systems thinking, understanding of relationships between various systems. Knowledge of cloud native principles, modern software development stack (Java based Microservices, Event driven programming, PHP, Node.js, React.js, React Native, HTML5, REST/SOAP APIs,) and modern software development process (lean, Agile, SAFE, DevOps, CI/CD) Demonstrable ability to analyze, design, and optimize business processes via technology and integration. Qualifications Bachelor s Degree in Information Technology, Computer Science, MIS, or similar field, Masters preferred. Qualification : Bachelors Degree in Information Technology, Computer Science, MIS, or similar field, Masters preferred.

Description The Sales Account Manager position at Crest Data in Hyderabad is an exciting opportunity for a dynamic and results-driven individual. As a Sales Account Manager, you will be responsible for building and maintaining strong customer relationships with ServiceNow clients, identifying new business opportunities, and achieving sales targets. This role requires a self-motivated individual with excellent communication and negotiation skills. Key responsibilities include client relationship management, new business development, achieving sales targets, maintaining product knowledge, leading negotiations, providing sales support, and collaborating with teams for a seamless customer experience. The ideal candidate should have 5+ years of sales and account management experience, a bachelor's degree (MBA a plus), a strong track record in sales, proficiency in CRM software, and a willingness to travel as needed. Responsibilities Build and nurture long-term relationships with existing clients. Understand client needs and provide tailored solutions to meet their objectives. Act as the main point of contact for client inquiries and concerns. Identify and pursue new business opportunities within the assigned territory or client base. Generate leads, conduct market research, and assess competitor activity. Develop and execute sales strategies to expand the customer portfolio. Set and achieve sales targets and quotas for the assigned territory or accounts. Create and implement sales plans and initiatives to drive revenue growth. Track and report on sales performance and provide regular updates to management. Maintain in-depth knowledge of the company's products and services. Educate clients on product features and benefits to address their needs effectively. Collaborate with technical teams to ensure a thorough understanding of offerings. Lead negotiations and contract discussions with clients. Close sales deals and secure contracts, ensuring favourable terms. Address client objections and resolve issues to achieve mutually beneficial agreements. Work closely with the sales support team to ensure seamless order processing and fulfillment. Provide post-sales support to clients and address any post-sale inquiries or concerns. Requirements 5+ Years of experience in Sales and Account Management. Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus). Proven experience as a Sales Account Manager or in a similar sales role. Strong track record of meeting and exceeding sales targets. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a collaborative team. Proficiency in CRM software and sales tracking tools. Willingness to travel as needed within the assigned territory. Additional Information Candidate should be from hyderabad and will be working from client (Service Now) location Qualification : Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus).