Services Manager Jobs in Chennai

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Position: Senior Data Conversion Specialist Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we ve partnered with prestigious publishing houses around the world for over 15 years, delivering world-class digital and print content. By leveraging cutting-edge technology, streamlined processes, and deep domain expertise, we simplify publishing workflows from authoring to distribution. Our peer review and production platforms are complemented by services like copyediting, typesetting, and project & author management. Our mission is to create outstanding experiences for authors, publishers, and employees through innovation and technology, helping bring authors work to life and share it with the world. We re driven by a passion for customer-first solutions, and we empower our team to take on challenges, exchange knowledge, and enrich processes across the publishing ecosystem. What It s Like to Work Here We re a fast-growing team of smart, enthusiastic individuals with a can-do attitude. We believe in: Customer-First: We put our customers at the heart of everything we do. Continuous Learning: We embrace innovation and encourage growth. Collaboration: We work as a team, solving challenges together. If you're looking for a place where you can make a real impact, come join us! Role Overview We re looking for an experienced Senior Data Conversion Specialist to join our dynamic team. You ll be responsible for converting content into various formats, ensuring high-quality deliverables while adhering to tight deadlines. Your role involves working with XML, digital technologies, and conversion tools, while collaborating with internal teams and clients to resolve issues and meet project goals. Key Responsibilities Meet daily benchmarks and ensure timely project delivery. Ensure there are no escalations or complaints from internal or external stakeholders. Maintain accurate project records and documentation. Communicate product-related issues with detailed information and improvement suggestions. Use appropriate tools to ensure the quality of delivered content. Deliver final files to clients on specified platforms in a timely manner. Adhere to client Service Level Agreements (SLAs). Evaluate and onboard freelancers/vendors as needed. Study and understand client requirements, create instruction documents, and produce conversion samples. Analyze customer requirements to define tool requirements and document for automation. Work independently or in a team to meet tight deadlines. Skills & Experience Strong knowledge of XML, including both book and journal XML formats. Hands-on experience working with DTD, MathML, and XML editors (Epsilon, XML Exchanger, Oxygen XML, Notepad++, etc.). Familiarity with digital technologies such as XPath, XSLT, Schema, and ePub. Experience with third-party deliverables like PubMed, PMC, Ingenta, HighWire, Atypon, and Crossref. Excellent communication, problem-solving, and analytical skills. Strong attention to detail, ability to maintain quality under pressure, and a proactive learning attitude. Eligibility Criteria Role: Senior Data Conversion Specialist Location: Chennai Experience: 5+ years of related experience in data conversion or a similar field. Qualification: Bachelor's degree preferred. Equivalent years of experience may be considered in lieu of a degree. Qualification : Bachelor's degree preferred

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Designation: DevOps Engineer Location: Chennai Experience: 3-5 Years Qualification: Any Degree Employment Type: Full-Time Role Overview We are seeking a highly skilled DevOps Engineer with deep expertise in AWS cloud infrastructure, large-scale application deployment, database optimization, and ETL/OLAP workloads. The ideal candidate will design, deploy, and manage scalable, secure, and high-performing web applications, collaborating closely with project heads, development teams, and stakeholders to align infrastructure solutions with business objectives. Key Responsibilities Architect, build, and manage scalable cloud infrastructure on AWS supporting large-scale applications. Deploy, optimize, and maintain Magento applications with a focus on performance and security. Implement load balancing and traffic distribution strategies to ensure application scalability. Manage AWS compute services: EC2, Lambda, ECS, EKS, and Fargate for containerized workloads. Administer AWS database services, including RDS (MySQL, PostgreSQL, Oracle HeatWave), DynamoDB, Redshift, and Aurora for efficient data management. Optimize ETL pipelines and OLAP workloads using AWS Glue, Data Pipeline, Step Functions, and Athena. Implement caching solutions via Redis, Memcached, and AWS ElastiCache to boost application speed. Manage CDN with AWS CloudFront for seamless content delivery. Monitor system and application performance using New Relic, AWS CloudWatch, Prometheus, and Grafana. Configure and secure networking with AWS VPC, Route 53, API Gateway, and AWS WAF. Automate deployment, scaling, and infrastructure management using CI/CD pipelines and Infrastructure as Code tools such as Terraform and AWS CloudFormation. Enforce security best practices including IAM roles, security groups, firewalls, and encryption. Troubleshoot and proactively resolve system failures and performance issues. Required Skills & Qualifications 3-5 years of hands-on experience in DevOps, Cloud Engineering, or System Administration roles. Strong expertise with AWS services, including: Compute: EC2, Lambda, ECS, EKS, Fargate Databases: RDS (MySQL, PostgreSQL, Oracle HeatWave), Redshift, Aurora Networking: VPC, Route 53, API Gateway, AWS WAF Storage: S3, EFS, FSx, Glacier ETL & OLAP: AWS Glue, Data Pipeline, Athena, Step Functions Monitoring: New Relic, CloudWatch, Prometheus, Grafana Experience managing large-scale applications ensuring high availability and performance. Proficiency in caching technologies: Redis, Memcached, AWS ElastiCache. Strong understanding of CDN technologies like AWS CloudFront. Skilled in infrastructure automation with Terraform, CloudFormation, and CI/CD pipelines. Proficient in scripting languages such as Bash, Python, and Terraform for automation tasks. Ability to independently manage end-to-end cloud infrastructure. Preferred Qualifications Experience deploying and optimizing Magento applications. Familiarity with microservices architecture and serverless computing. Knowledge of cost optimization strategies and cloud resource management. Experience with multi-region deployments and disaster recovery planning. Exposure to other cloud platforms such as Google Cloud Platform (GCP) or Microsoft Azure is a plus. Qualification : Any Degree

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Job Title: Senior Technical Engineer Cloud Location: Chennai Experience: 3 5 Years Position Overview: We are looking for a skilled and self-driven Senior Technical Engineer Cloud to design, maintain, and optimize cloud-based infrastructure across various environments including Development, Testing, UAT, and Production. The ideal candidate will have hands-on experience with AWS, Azure, and GCP, solid system administration skills, and a strong grasp of cloud-native design patterns, automation, and DevOps best practices. Key Responsibilities: Design and implement best-practice cloud architectures for various deployment environments (Dev, Test, UAT, Prod). Manage and maintain cloud infrastructure and shared services across AWS, Azure, and GCP platforms. Provide system administration support (Linux/Windows), including configuration, troubleshooting, and automation. Take ownership of production environments, including upgrades, releases, and incident management. Troubleshoot issues across cloud infrastructure, networking, shared services, and application stacks. Participate in on-call rotations to ensure high availability and performance of cloud infrastructure. Manage licensing, monitoring, and performance of various cloud-based services. Develop and manage automation scripts using tools such as Terraform and PowerShell to improve efficiency and reduce manual work. Provision and manage key AWS resources: EC2, Load Balancers, Route 53, EBS, VPCs, along with Linux/Windows servers, IIS, and firewall rules. Propose and implement performance, cost, and security optimizations for cloud environments. Administer Kubernetes clusters, especially AKS, including setup of HPA (Horizontal Pod Autoscaler) and VPA (Vertical Pod Autoscaler). Implement CI/CD pipelines and workflows using industry-standard tools. Integrate monitoring and logging tools such as Prometheus and Grafana for real-time metrics and analysis. Develop and maintain infrastructure for Azure Synapse, Databricks, Azure Data Factory, including performance tuning. Automate scheduling of services (e.g., Azure VM, Synapse, SQL Pools) using Azure Automation Accounts. Create and manage alerts and diagnostic settings via scripts for continuous monitoring of all resources. Desired Candidate Profile: Bachelor's degree in Computer Science, Engineering, or a related field. 3 5 years of hands-on experience in cloud infrastructure management. Strong expertise in AWS, Azure, and optionally GCP. Proficiency in Linux/Windows administration, cloud automation, and scripting. Practical experience with Terraform, PowerShell, Kubernetes, and CI/CD tools. Knowledge of cloud security, cost optimization, and performance tuning. Familiarity with monitoring tools and log analytics platforms. Excellent problem-solving skills and a proactive mindset. Strong communication and collaboration skills. Qualification : Bachelor's degree in Computer Science, Engineering, or a related field

Job Title: Social Media Executive Experience Required: 1 3 Years Job Category: Support Location: Chennai Job Summary: We are looking for a creative, proactive, and detail-oriented Social Media Executive to elevate our brand s online presence. In this role, you ll manage content creation, posting, and engagement across all major platforms. You'll collaborate with internal teams, design impactful visuals, and track performance to optimize our social media strategy. Key Responsibilities: Design visually compelling posters and creatives for campaigns, events, and announcements. Script and create engaging short-form videos (Reels, Stories, YouTube Shorts, etc.) to showcase our brand and services. Manage and schedule daily posts across platforms such as LinkedIn, Instagram, Facebook, X (Twitter), and YouTube. Monitor social channels for messages, comments, and trends; respond or escalate as appropriate to ensure timely engagement. Collaborate with marketing, HR, sales, design, and leadership teams to source content and align messaging with company objectives. Track and analyze post and campaign performance; provide insights and recommendations for improvement. Stay updated on the latest social media trends, tools, and best practices in digital marketing. Required Skills & Qualifications: Bachelor s degree in Marketing, Mass Communication, Visual Design, or a related field. 1 3 years of experience in social media management and content creation. Proficiency in tools like Canva, Adobe Photoshop, Illustrator, or similar design platforms. Basic knowledge of video editing software (e.g., CapCut, Adobe Premiere Pro, InShot). Strong communication and interpersonal skills. Ability to manage multiple tasks, prioritize effectively, and work independently. Nice-to-Have: Experience managing paid social media campaigns. Familiarity with scheduling tools like Hootsuite, Buffer, or Meta Business Suite. A portfolio showcasing previous social media creatives and videos. Qualification : Bachelors degree in Marketing, Mass Communication, Visual Design, or a related field

Junior Accountant Location: Chennai Organization: Zifo Job Description As a Junior Accountant, you will manage Accounts Payable processes, handle vendor payments, perform data entry in AP systems/Tally, and ensure compliance with TDS and other statutory requirements. This role is ideal for freshers eager to build a strong foundation in accounting within a global R&D services company. Key Responsibilities Manage and process all vendor bills and supplier invoices related to Accounts Payable Review and approve employee claims Issue, monitor, and manage purchase orders (POs) Update exchange rates in invoicing systems Assist in monthly book closures and account reviews Support statutory compliance activities including TDS, EPF, and GST filings Coordinate with auditors, banks, and external stakeholders for documentation Prepare MIS reports on open purchase orders and accounts payable Required Skills Good written and verbal communication skills Ability to work effectively in a team environment Working knowledge of Tally accounting software Basic Microsoft Excel skills including formulas (IF, SUMIF, VLOOKUP), pivot tables, and charts Solid understanding of accounting standards (cash/accrual basis) Education and Experience Bachelor s or Master s degree in Commerce (B.Com / M.Com) Freshers are welcome to apply Must be based in Chennai; this is a 100% on-site role About Zifo Zifo is a global R&D solutions provider serving the Pharma, Biotech, Manufacturing, Medical Devices, Specialty Chemicals, Oil & Gas, and other research-based sectors. Our expertise enables us to partner with leading biopharma companies worldwide. At Zifo, curiosity, science, and teamwork drive our culture. We value every individual s contribution and foster an environment where learning and collaboration thrive. Benefits Competitive compensation Earned leaves, paternity/maternity leaves Gratuity and health insurance covering spouse and children Equal opportunity employer committed to diversity and inclusion Kickstart your finance career with Zifo. Apply now and be part of a dynamic global team! Qualification : Bachelors or Masters degree in Commerce (B.Com / M.Com)

Job Title: Cloud Infrastructure Engineer Location: Chennai / Madurai, India Experience: 8 13 Years Qualification: Bachelor s Degree (or equivalent) Job Summary: We are seeking an experienced Cloud Infrastructure Engineer with 8 to 13 years of hands-on experience in managing and automating cloud infrastructure environments. The ideal candidate will have deep expertise in AWS or Azure, strong scripting and automation skills, and a solid background in Windows/Linux server administration and network fundamentals. Key Responsibilities: Design, implement, and manage scalable, secure, and resilient infrastructure in AWS and/or Azure. Manage Identity and Access Management (IAM) including integration with Active Directory, Domain Controllers, and Group Policies. Develop and maintain automation scripts using PowerShell, CLI, Python, Lambda, and Terraform. Perform systems administration for both Windows and Linux platforms, including patch management and compliance. Utilize cloud-native monitoring tools for system health checks, alerting, and performance optimization. Configure and manage load balancers, auto-scaling sets, and high-availability infrastructure. Implement and manage secure network configurations, including TCP/IP, DNS, DHCP, routing (BGP), IPSEC tunnels, Azure/AWS VPN, Direct Connect, and ExpressRoute. Manage SFTP, SSL protocols, and cloud security services like WAF. Participate in routine operational tasks such as backups, security hardening, server provisioning, cloud migration, DR setup, and incident management. Collaborate with cross-functional teams to resolve complex infrastructure challenges. Required Skills: Deep technical expertise in AWS or Azure (knowledge of OCI is a plus). Strong scripting and Infrastructure as Code (IaC) experience using Terraform, Ansible, CloudFormation, PowerShell, Bash, and Python. Proven experience with infrastructure monitoring, security, patching, and compliance. In-depth understanding of networking concepts and cloud connectivity. Excellent communication, presentation, and analytical problem-solving skills. Preferred: Relevant certifications in AWS or Azure. Preferred Industries: IT Services Cloud/Managed Service Providers (MSPs) SaaS Companies Consulting Firms Note: This role is infra-focused not a DevOps or application support position. Candidates with direct cloud infrastructure management experience will be prioritized over those with only ticketing or support exposure. Profiles heavily involved in DevOps pipelines or application deployments will not be considered unless they have strong infra experience. Qualification : Bachelors Degree (or equivalent)

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Engineering Manager Location: Chennai, India Experience: 15+ Years Qualification: Graduate / Post Graduate Engineering in Computer Science from premier global institutes Job Purpose: We are seeking a deeply technical and hands-on Engineering Manager to lead a high-performing team of 10-15 engineers. You will architect, design, and build scalable platforms that empower customers and internal developers to create and deploy innovative applications. Collaborating closely with program managers, visual designers, and external partners, you will drive the creation of intuitive web and mobility-based user experiences and backend platforms. You will also contribute to engineering systems and tooling to enhance team agility, accelerate delivery, and maintain world-class enterprise products. Comfortable in ambiguous and evolving environments, you will prioritize data-driven iteration, rapid learning from customers, and delivering optimal design solutions. Key Responsibilities: Lead and mentor a team of engineers, fostering technical excellence, collaboration, and continuous learning. Drive end-to-end delivery of features with speed, quality, and measurable impact on the business. Provide hands-on technical leadership in architecture, coding, design, incident resolution, and compliance (security, privacy, accessibility). Act as the go-to expert in your area, supporting your team to solve complex technical challenges. Manage team communication, set clear expectations, negotiate dependencies, and resolve conflicts effectively. Translate shifting business goals into prioritized, actionable plans with clear milestones. Oversee resource allocation to maximize team agility and quality output. Champion employee engagement, talent growth, retention, and a positive team culture. Collaborate closely with cross-functional teams including product management, design, development, and QA. Identify and invest in improvements to technology, processes, and continuous delivery practices to boost productivity. Promote best practices and foster a culture of efficiency and innovation throughout the development lifecycle. Required Skills & Experience: Graduate or Post Graduate degree in Computer Science from a premier engineering institute (global ranking preferred). 8+ years of professional software design and development experience, including coding in C/C++, C#, Java, JavaScript, or Python. 3+ years of people management experience leading technical teams. Hands-on experience with large-scale, high-volume services, service-oriented architectures, and cloud-based systems (Azure or equivalent preferred). Strong knowledge of secure software design, enterprise design patterns, and the ability to contribute to both design and coding. Excellent verbal and written communication skills, with the ability to inspire and align teams around a shared vision. Proven ability to collaborate across groups and disciplines in fast-paced, ambiguous environments. Demonstrated commitment to mentoring and growing junior engineers. Analytical, problem-solving, rapid prototyping, debugging, and decision-making capabilities. Positive team player with adaptability and agility in development approaches. Qualification : Graduate / Post Graduate Engineering in Computer Science from premier global institutes

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Experience: 4 to 8 years Employment Type: Full-time Skill Sets: Automation, Continuous Integration/Continuous Deployment (CI/CD), Containerization, Infrastructure as Code (IaC), Version Control, Monitoring and Logging, Networking, Security, Collaboration and Communication Job Responsibilities: Administer Ubuntu, CentOS, and Red Hat Linux Operating Systems. Understanding of cloud computing platforms like AWS, Azure, or GCP, and experience deploying and managing applications in the cloud. Manage Microsoft and Mac Operating Systems. Create scripts for automating infrastructure provisioning. Evaluate and implement new AWS services and solutions. Manage DevOps processes and system services like Docker, Kubernetes, Git, and CI/CD pipelines. Knowledge in deploying various tech stacks like Nodejs, Reactjs, Java VertX, MongoDb, MySQL. Create and maintain comprehensive documentation for infrastructure configurations, processes, and procedures.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Job Title: Institutional Clients Group Lead Location: Chennai Company: Wipro Limited Introduction Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and achieve transformative success. With over 255,000 employees serving clients across six continents, Wipro is recognized globally for its comprehensive portfolio of services, sustainability initiatives, and corporate citizenship. At Wipro, we believe in fostering an inclusive workplace where every employee feels valued, respected, and empowered. We welcome applications from individuals from all backgrounds, including persons with disabilities. Role Overview Institutional Clients Group Lead The Institutional Clients Group (ICG) Lead will be responsible for developing and managing strategic relationships with institutional clients, such as banks, asset management firms, sovereign wealth funds, and other financial institutions. This role involves working closely with cross-functional teams to design and deliver innovative solutions tailored to clients' complex needs across technology, consulting, and business process services. Key Responsibilities Client Relationship Management Serve as the primary relationship owner for institutional clients, ensuring proactive engagement and satisfaction. Understand client business models, technology roadmaps, and strategic priorities to anticipate needs and offer tailored solutions. Drive client account planning in collaboration with internal teams, ensuring client-centric solutions and alignment with Wipro s capabilities. Business Development & Growth Identify new business opportunities within the institutional client segment, leveraging Wipro s full-service capabilities. Partner with sales, delivery, and solutioning teams to create custom proposals aligned with client requirements. Cross-sell and up-sell digital transformation, cloud, cybersecurity, infrastructure, and business process services to deepen client partnerships. Strategic Advisory & Thought Leadership Act as a trusted advisor to institutional clients, providing insights on industry trends, emerging technologies, regulatory changes, and operational efficiencies. Represent Wipro in client forums, industry panels, and strategic discussions to enhance Wipro s brand equity within the institutional segment. Risk & Compliance Oversight Ensure all engagements are compliant with regulatory requirements, particularly in highly regulated sectors like banking and financial services. Collaborate with legal, compliance, and risk teams to mitigate operational and reputational risks in client engagements. Internal Collaboration & Leadership Work closely with delivery teams, domain experts, and technology leaders to ensure seamless execution and delivery of projects. Lead internal strategy sessions to identify emerging trends, client pain points, and innovation opportunities. Mentor and guide junior client partners and account managers, fostering a culture of excellence and client-centricity. Qualifications & Experience Requirement Details Education MBA/PGDM (Finance/Strategy/International Business) or relevant domain certifications (CFA/FRM is a plus) Experience 12+ years of experience in institutional client management, preferably within IT services, consulting, or financial services industries Domain Knowledge Strong understanding of capital markets, asset management, banking technology ecosystems, and regulatory environments Client Portfolio Prior experience managing relationships with global banks, insurance firms, asset managers, or sovereign institutions Key Competencies Work with top-tier institutional clients on transformative initiatives. Be part of a global leader in technology and consulting services. Access cutting-edge innovation and a strong ecosystem of technology partners. Opportunity to drive digital transformation across financial institutions globally. Benefit from a culture that values diversity, inclusion, and continuous learning. If you are passionate about building relationships, driving growth, and delivering value to institutional clients, we encourage you to apply. Qualification : MBA/PGDM (Finance/Strategy/International Business) or relevant domain certifications (CFA/FRM is a plus)

Job Title: Engineering Manager Location: Chennai Business Unit: Corporate Function Function: Information Technology Experience: 7-10 years Education: Graduate: B.E. (Computer Science, Information Technology) from Tier I/II Institutes Post-Graduate: Any Job Purpose: As an Engineering Manager, you will lead a team of engineers to develop scalable, secure, and reliable banking systems that power various banking services, including account opening, asset & liability management, wealth management, and payments. You will define engineering strategies, drive the technical roadmap, and manage priorities across cross-functional teams to deliver high-impact business solutions. Roles & Responsibilities: Technical Leadership & Architecture: Define the product and service evolution roadmap in collaboration with product owners & business stakeholders. Lead a team of engineers to build and maintain microservice-based applications. Develop and enforce coding standards, guidelines, and best practices. Ensure adherence to SOA architecture principles and web service standards (WSSE, XML, SOAP, WSDL, XSD, UDDI, REST). Oversee database design & management for relational (Oracle) and NoSQL (MongoDB) databases. Project & Agile Management: Drive Agile methodologies for efficient project execution and delivery. Ensure seamless production rollouts using blue-green & canary deployment strategies. Oversee CI/CD pipeline management, ensuring strict adherence to quality gates. Manage application support & incident resolution to maintain system uptime and reliability. Quality & Code Management: Perform code reviews to ensure scalability, security, and maintainability. Implement robust testing methodologies to maintain high-quality deliverables. Maintain enterprise integration standards with Java/Golang, Spring Boot, REST APIs, and XML/JSON data formats. Innovation & Continuous Improvement: Stay updated on modern JavaScript frameworks/libraries like Vue.js, React, or Angular. Drive process automation and engineering excellence to enhance development efficiency. Foster a culture of innovation, collaboration, and technical excellence within the team. Key Skills & Competencies: Strong project management skills, attention to detail, and excellent communication. Expertise in Java/Golang, Spring Boot, REST APIs, XML, JSON, XSLT. Experience with relational (Oracle) and NoSQL (MongoDB) databases. Understanding of front-end technologies (Vue.js, React, or Angular). Be part of a high-impact technology team in the banking sector. Work on cutting-edge digital banking solutions. Lead innovative projects with a focus on security, scalability, and automation. If you have the passion to build the best banking systems in the world, we d love to hear from you!

Field Services Sales Professional Location: Chennai, India About Schneider Electric Services Business Schneider Electric s Services Business offers cutting-edge solutions to design, implement, and optimize electrical infrastructure and smart systems for buildings, data centers, industries, and infrastructure. We are looking for a highly motivated and experienced sales professional with 5-10 years of experience to join our Field Services Sales team. This is a B2B sales role requiring a proactive approach to acquire new business, maintain an existing customer base, and collaborate with partners. Key Responsibilities 1. Sales & Business Development Prospect target accounts for new business opportunities. Maintain and expand existing customer relationships in the assigned territory. Achieve sales targets through a consultative selling approach. Work with partners to enhance business growth. Conduct 2-3 customer visits daily to drive field engagement. 2. Solution & Service Offerings Promote and sell retrofit & revamp solutions for UPS & Precision Air Conditioning (PAC) systems. Offer Data Center Consulting & Modernization services. Drive sales of IoT-based Asset Management solutions. Manage install base customers, ensuring continued service engagement. 3. Financial & Operational Management Provide weekly sales forecasts for bookings, billing, and collections. Ensure timely follow-ups on revenue collection and customer commitments. Work extended hours as needed to meet business demands. Skills & Competencies Self-driven individual with a strong commitment to achieving targets. Ability to multi-task and handle a dynamic sales environment. Strong Techno-Commercial knowledge of UPS & PAC Systems to manage solution-based and digital business sales. Excellent written and verbal communication skills. Ability to adapt and maintain an agile work approach. Qualifications Degree/Diploma in Electrical & Electronics Engineering (EEE) / Electronics & Communication Engineering (ECE). MBA in Marketing is an added advantage. At Schneider Electric, we foster a culture of innovation, inclusion, and sustainability. This role offers a challenging and rewarding opportunity to grow within a globally recognized leader in energy management and automation. Apply today and become a part of our dynamic Field Services Sales team! Qualification : ???? Degree/Diploma in Electrical & Electronics Engineering (EEE) / Electronics & Communication Engineering (ECE).???? MBA in Marketing is an added advantage.

Channel Sales Manager Secure Power Services Location: Chennai Job Summary: We are looking for a dynamic Channel Sales Manager to drive Schneider Electric s Secure Power Services business through channel partners and distributors. The ideal candidate should have expertise in UPS solutions, channel management, and service sales, along with the ability to develop strong value propositions and execute strategic initiatives for business growth. Key Responsibilities: Sales & Business Growth: Drive sales through partners, distributors, and end-users. Lead new business initiatives to ensure continuous growth in service sales. Focus on recurring business capture and expansion. Channel & Partner Management: Build and strengthen a partner network to enhance service offerings. Develop and manage relationships with partners to drive business growth. Successfully plan and implement new service initiatives. Customer Engagement & Value Proposition: Deliver impactful presentations and demonstrations across various market segments. Support the development of value-driven service offerings for customers. Convince external stakeholders to adopt Schneider Electric s complete solutions. Key Performance Indicators (KPIs): Order Intake & Sales Performance Business Pipeline Development New Partner Acquisition & Engagement Successful Execution of New Service Initiatives Required Skills & Competencies: Excellent communication and interpersonal skills. Strong ability to negotiate and influence stakeholders. Customer-focused approach with active listening capabilities. Highly self-motivated, proactive, and adaptable to dynamic environments. Risk-taker and team player, capable of driving business initiatives. Qualifications & Experience: Education: Diploma/Degree in a technical field. Experience: 5+ years in solution sales, particularly with UPS products and service solutions. Expertise: Channel Sales & Partner Management Customer Relationship Management IT Services Business (UPS & Other Solutions) Techno-Commercial Acumen Join Schneider Electric and be part of a team that is transforming the future of secure power solutions!

Overview: We are looking for a highly skilled Full Stack Developer with expertise in authentication and authorization concepts, API development, and web development to join our dynamic team. This role requires a solid understanding of both backend and frontend technologies, as well as the ability to develop, maintain, and improve APIs, services, and web applications. As a key member of our engineering team, you will be instrumental in delivering robust and reliable solutions that enhance our products and services. Key Responsibilities: Implement and manage authentication and authorization concepts including PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC. Utilize logging, tracing, and monitoring tools to ensure system reliability, performance, and scalability. Develop and maintain public HTTP APIs, managing rate limiting, pagination, and HTTP error handling. Build and maintain backend services and APIs using Golang. Develop and maintain frontend applications using JavaScript and TypeScript. Triage bugs and feature requests, maintaining clear communication with customers and stakeholders. Analyze system performance trends, perform regular testing, and continuously train the DevRev bot to optimize its functionality. Educate and empower DevRev users, offering technical expertise and support. Build and maintain strong customer relationships, acting as a customer advocate. Collaborate with product and engineering teams to understand and implement customer requirements. Write customizations using ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, and Golang. Work closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, and Bots Engineering. Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. Strong understanding and experience with authentication and authorization concepts such as PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC. Proficient with logging, tracing, and monitoring tools to ensure the reliability and performance of systems. Experience developing and maintaining public HTTP APIs. Strong problem-solving abilities, with a focus on technical, product, and business challenges. Excellent communication skills, both verbal and written, with the ability to engage in technical discussions with both technical and non-technical audiences. Collaborative and team-oriented with the ability to work effectively with cross-functional teams. 4-7 years of relevant work experience. Preferred Skills: In-depth experience with authentication and authorization systems. Familiarity with logging, tracing, and monitoring tools. Strong understanding of public HTTP API development and management. Ability to work flexible shifts, including morning and afternoon shifts. Strong customer focus with the ability to build and maintain relationships. Culture: At DevRev, we are driven by our core values of hunger, humility, honesty, and acting with heart. Our vision is to help build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers to connect deeply with their customers. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

Position: Facility Office Manager Overview: We are seeking a highly organized and proactive Facility Office Manager for our Chennai office to oversee and ensure the smooth day-to-day operations of our workplace. The ideal candidate will be a dynamic professional with strong communication skills, hands-on experience in managing office facilities, vendors, assets, and operational logistics. You will play a key role in creating an efficient and comfortable work environment for our team. Key Responsibilities: Manage and maintain relationships with vendors for various services, including security, housekeeping, pest control, pantry services, annual maintenance contracts (AMC), food services, and other facility-related functions. Coordinate employee travel arrangements, transport services, and ensure smooth logistical operations. Optimize office layouts and seating arrangements to ensure effective space utilization and a productive work environment. Collaborate with IT teams to manage office IT assets and infrastructure, ensuring they meet operational needs. Oversee regular maintenance and repair of office equipment, ensuring that the workplace remains fully operational at all times. Maintain inventory levels for office supplies, pantry essentials, and equipment, ensuring prompt replenishment as needed. Track, audit, and manage office assets on-site, ensuring accuracy and compliance. Prepare and maintain detailed MIS reports on facility operations, expenses, and vendor performance, ensuring clear communication and data transparency. Communicate effectively with stakeholders, vendors, and global staff in English and the local language, ensuring smooth collaboration and operations. Desired Skills & Competencies: 8-10 years of experience in office management or facility operations. Excellent communication skills in both English and the local language. Strong vendor negotiation skills and proven experience in managing vendor relationships. Solid understanding of IT asset management, inventory tracking, and office equipment maintenance. Ability to efficiently manage multiple tasks, prioritize workloads, and resolve issues in a timely manner. Proficiency in preparing and analyzing MIS reports related to facility operations and expenses. Excellent organizational skills, with meticulous attention to detail and a proactive, result-oriented approach. Ability to work independently in a fast-paced environment, demonstrating high levels of responsibility and initiative. Culture: At DevRev, our culture is built on the values of hunger, humility, honesty, and acting with heart. We are on a mission to help build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers to deeply connect with and embrace their customers.