Simplified Technical English STE Jobs in Bengaluru

103 Jobs Found

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Associate Staff Frontend Engineer

Talview

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Associate Staff Frontend Engineer Location: Bengaluru Hiring is still constrained by outdated processes manual screening, unconscious bias, and heavy administrative work. Talview is changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer delivering unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries. The Role We re looking for an Associate Staff Frontend Engineer who combines deep technical expertise with frontend leadership. You ll shape frontend architecture, raise engineering standards, and drive long-term technical strategy. This role is ideal for Senior ICs who enjoy ownership and influence without stepping into people management. What You ll Do Architecture & Strategy: Own frontend architecture and influence long-term technical direction. Design Systems: Evolve UI foundations, accessibility standards, and shared component libraries. Technical Leadership: Review critical PRs, unblock teams, and mentor engineers across multiple squads. Optimization: Solve challenges in performance, state management, and cross-service integrations. Collaboration: Partner with Product, Design, and Backend teams to deliver end-to-end solutions. Excellence: Drive standards across testing, observability, and CI/CD pipelines. You Might Be a Fit If You Have Required Qualifications: 5+ years of professional experience building modern frontend applications. Deep expertise in JavaScript/TypeScript and frameworks such as React. Strong understanding of web performance, security, and accessibility. Experience delivering complex features within large, shared codebases. Proven track record of mentoring engineers and improving frontend practices. Bonus Points For: Experience with micro-frontend architectures or design systems. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Prior Staff-level responsibilities or cross-team technical ownership. Our Culture: The 5Cs We are guided by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and stay obsessed with users. What You Get Competitive compensation and best-in-class hardware/software. Flexibility: 5-day work week with flexible hours. Engagement: Monthly team lunches, annual offsites, and a sense of belonging. Career Growth: Accelerated path toward Staff / Principal Engineer roles.

Associate Frontend Engineer Associate Engineer Staff Engineer
PI

Sales Engineer Metal Recycling

Proman Infrastructure Services

5-7 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Sales Engineer Metal Recycling Location: Bangalore Experience: 5 7 years Education: BE / Diploma in Mechanical Engineering Job Type: Full-Time Job Overview We are seeking an experienced Sales Engineer with a strong technical background in Metal Recycling. The ideal candidate will be responsible for generating leads, managing client relationships, and clearly communicating the technical and business value of our products. This role involves extensive travel across India to identify new business opportunities in the steel and scrap industry. Key Responsibilities Business Development & Lead Generation: Identify and approach prospective clients in the metal recycling and steel mill industries. Conduct in-depth discussions with clients to understand their needs and provide tailored solutions. Generate new business opportunities through proactive lead generation and follow-ups. Technical Sales & Support: Present and articulate the technical capabilities of our products to clients, ensuring clear understanding. Provide technical demonstrations and product presentations to prospective leads. Offer ongoing technical support to clients, answering queries and providing detailed solutions as needed. Market Knowledge & Client Relationships: Leverage existing knowledge of the steel mills and scrap industry to effectively pitch products and services. Build and maintain long-term relationships with new and existing clients. Work closely with clients to ensure satisfaction and resolve any product or service-related concerns. Travel & Client Engagement: Travel extensively across India to meet clients, generate leads, and attend trade events or industry meetings. Required Skills & Experience 5 7 years of experience in Sales/Business Development within the steel or metal recycling industries. Strong understanding of the functioning of steel mills and the scrap industry. Ability to articulate complex technical concepts to a non-technical audience. Proficiency in AutoCAD, 3D drawings, or similar tools is an added advantage. Excellent communication skills in English, Hindi, and at least one regional language. Strong interpersonal, written, and verbal communication skills. Preferred Candidate Profile Willingness to travel regularly across India to generate leads and close sales. Strong technical acumen, with the ability to bridge the gap between technical concepts and business value. Self-motivated and driven to achieve sales targets and customer satisfaction. Qualification : BE / Diploma in Mechanical Engineering

Sales Engineer Sales Engineer Recycling Full-Time
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Technical Lead - L1

Wipro Limited

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

Technical Lead Technical lead Full-Time L1 Technical Lead
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Deputy Manager Ii - Product Support

Loadshare Networks

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Manager Deputy manager Ii Product manager Support
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Technical Voice Support Specialist (night Shift)

Solaredge Technologies

1-3 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

Technical Voice Support Technical support Support Technical
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Technical Consulting Engineer

Cisco Technology Inc

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Meet the Team CX is a team of exceptional technical experts whose primary focus is delivering a premier customer experience. We tackle the most complex business challenges with network-centric solutions that accelerate both customer and partner success. Our achievements are validated through impressive financial results, increasing customer satisfaction, industry recognition, and high employee satisfaction scores. The Cisco Security team works on some of the most challenging issues with Cisco s top customers. This is an incredible opportunity to master the latest technologies and products while working in a technically diverse and supportive environment. Grow your skills alongside some of the brightest minds in the industry, as we deploy and support today's most advanced Internet technologies. Your Impact As a senior member of our team, you will: Provide Tier-4 level consultation and troubleshooting on complex and rare network topologies, utilizing mixed media protocols, for large enterprise Cisco customers in NGFW technology. Analyze and resolve complex problems, where detailed evaluation of factors is required. Deliver systems/product training to customers, contributing to the knowledge base for customer support and internal partners. Be a focal point for high-impact, large account problem resolution. Collaborate with VARs, OEMs, end-users, and internal engineering teams to enhance product quality. Partner with technical leaders and development teams within Cisco and with customer end technical leads. Minimum Qualifications Experience with Cisco Security technologies such as VPN. Proven customer-facing experience is essential. Strong communication skills and the ability to build social relationships and influence decisions. Ability to work with a multi-functional, geographically diverse team. Creative problem-solving skills with the ability to multi-task in a fast-paced, evolving environment. Preferred Qualifications Expertise in troubleshooting complex security-related issues. In-depth knowledge of Cisco ASA and Firepower. CCIE Security certification (desired). Proven ability to demonstrate technical leadership in troubleshooting scenarios, especially during Webex or telephonic customer interactions. #WeAreCisco At Cisco, we embrace the uniqueness of every individual, bringing together diverse skills and perspectives to achieve our mission of powering an inclusive future for all. Our passion for connection drives us to celebrate the diversity of our employees, unlocking their potential. Cisconians enjoy learning and development at every stage of their careers, as part of a company that pioneered hybrid work trends, allowing all to give their best while being their best. We believe in bringing communities together, and at the heart of that vision are our people. Over a third of Cisconians are active in one of our 30 employee resource organizations, called Inclusive Communities, where we foster belonging, learn to be informed allies, and make a difference. With 80 paid hours off each year to volunteer, nearly 86% of our employees give back to causes they are passionate about! Our purpose driven by our people is what has made us the worldwide leader in technology that powers the internet. We help our customers reimagine their applications, secure their enterprises, transform their infrastructure, and meet their sustainability goals. Join us and take your next step towards a more inclusive future, as part of our innovative team.

Technical Consulting Technical Consulting Engineer Technical engineer
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Site Reliability Engineer - Z Platform

Ibm India

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Introduction: The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing IBM's technology infrastructure and platforms. By leveraging emerging technologies such as AI, machine learning, and cloud computing, the team aims to enhance security, streamline processes, and improve user experience. The team's mission is to optimize IT functions, reduce technical debt, and drive automation while fostering a culture of innovation and continuous improvement. In this role, you will be joining the CIO Hybrid Cloud Z Platform & Strategy Team, where you will maintain, support, and enhance multiple aspects of the Z environment, including z/OS storage management, performance, and networking tools. You will play a key role in automation, identifying improvements, and collaborating with various teams to improve operational efficiency. Responsibilities: Technical Support & Problem Resolution: Provide problem determination and source identification to resolve technical issues within the Z environment. Automation & Optimization: Recommend and implement optimization strategies and automation processes for technical support tools, procedures, and systems. Collaboration: Work closely with global teams to diagnose, prioritize, and resolve issues, providing guidance and fostering collaboration across various teams. Mentorship & Training: Offer technical training and mentorship to other members of the team, sharing knowledge and best practices. System Design & Implementation: Lead system design discussions for z/OS systems, plan and implement new solutions, and ensure they align with business goals and objectives. Continuous Improvement: Identify points of improvement in technical processes and propose innovative solutions through automation to enhance operational efficiency. Required Education & Experience: Bachelor's Degree in a relevant field (required). Master's Degree (preferred). Technical Expertise: Deep Knowledge of z/OS & z/OS Storage Support: Proficient in managing z/OS and storage in a mainframe environment, including installation, configuration, high availability, performance tuning, and security. Cloud Infrastructure & Network Knowledge: Experience in cloud infrastructure and network technologies, particularly in the context of z/OS environments. Problem Solving & Autonomy: Strong problem-solving skills, with the ability to work autonomously, meet goals, and apply innovative thinking to solve complex problems. Global Team Collaboration: Experience working with global teams across different locations, contributing to a collaborative and solution-driven environment. System Design & Leadership: Proven ability to lead system design discussions and plan and implement z/OS system configurations and changes. Fluent in English: Strong written and verbal communication skills in English. Preferred Technical Experience: REXX Programming: Experience with REXX programming for automation and scripting in a z/OS environment. Ansible on Mainframe: Familiarity with Ansible for automation on Mainframe systems. Zowe, ZOAU, R3S Knowledge: Knowledge of Zowe, ZOAU, and R3S for modernizing mainframe environments. Middleware & Systems Management Experience: Experience with z/OS middleware systems such as DB2, IMS, Base/Storage/TWS/Network/Netview. Automation & Testing: Experience in automating workloads, performing test automation, and optimizing operational workflows. Basic Container Technology Knowledge: Familiarity with container technologies and tools such as Docker, Kubernetes, and Red Hat OpenShift. About the Business Unit: The IBM Finance Organization is responsible for driving enterprise performance and transformation. As the financial stewards of IBM, we deliver IBM's financial strategy, develop new business models, and mitigate enterprise risk. The group is focused on creating value and improving the financial aspects of IBM s business across a variety of sectors, including accounting, financial planning, business controls, tax, treasury, and business development. Why Join IBM? Innovative Environment: Work on cutting-edge technologies and collaborate with experts in the field. Global Impact: Contribute to the transformation of IBM's hybrid cloud platform and technology infrastructure. Career Development: Gain exposure to advanced systems and automation techniques while working with global teams. Competitive Compensation & Benefits: Enjoy competitive pay, performance-based rewards, and a range of employee benefits. If you're passionate about technology, innovation, and driving automation in a hybrid cloud environment, join the IBM CIO Hybrid Cloud Z Platform & Strategy Team today!

Site Reliability Site reliability Engineer Site engineer
UN

Finance Executive - Tax

Unilever

2-3 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Background: UniOps Tax Data Centre of Excellence team in Unilever is responsible for collection, analysis of tax and finance data and performing / supporting tax compliance, tax, tax reporting and tax audit. in the areas related to direct tax, indirect tax, withholding tax and transfer pricing. The team is also responsible for monitoring the tax control framework and co-development of tax related technology infrastructure along with IT team and maintaining Global Process Model (GPM) and exceptions resolution for tax related issues Main purpose of job: The Global Tax function has launched the Future of Tax (FOT) transformation project under the Digital Finance umbrella. As part of the Future of Tax project, compliance work related to direct tax, indirect tax, withholding tax and transfer pricing which will be done by Business and Supplier Operations Team, under a new target Operating Model (TOM). The new TOM will involve tax process to be performed across Global Tax team, Country Tax Team, UniOps and 3rd party consultant (Big 4s). The UniOps team is envisioned to be the central tax data organization with the responsibility to deliver good quality data. The team has to manage tax data in order to improve the efficiency of the tax operations in a cost-effective manner. UniOps vision is to build an externally benchmarked, world class Tax Data COE which delivers End to End high-quality, accurate financial information for effective decision making and meeting regulatory requirements. Guiding Principles for project success Drive value by freeing up space within Tax (through effective partnering) to focus on strategy Global, standardized, simplified and efficient tax process model Flexible, agile and Future Fit sustainable operations Ownership mindset with passion for high performance Key Requirements of the Role: Collecting / querying / consolidating information from accounting / ERP systems (SAP) Managing financial data with focus on hygiene of master data and transactional data Reconciliation and analysis of data Check sample high value documents checks on tax data being extracted. Check for accuracy and allowance of expenses for tax deduction Monthly/quarterly calculation of VAT and preparation of VAT returns for various countries across the globe Annual preparation of Corporate Income Tax packs of various countries across the globe Post tax related entries in the books of accounts, after sign off from country tax team Ensure tax related payments happen to government / tax authorities as per the timelines in respective countries. Ensure tax related controls and compliance are met as per the Unilever control framework Prepare and maintain detailed documentation/files on monthly basis related to direct tax reporting. Provide documentation / data support on the audit queries raised with analysis performed. Archiving of documents of all the direct tax related activities from data extraction till filings in company dedicated folders as per ITGC & audit requirements. Technical Skills Good Accounting Knowledge (Record to Report) Overview of Direct/Indirect Tax Fully conversant with SAP (FI Module) Awareness of Power BI, Tableau and Workflow management tools would be an added advantage. Successful transition of Record to Report or other finance activities to a Global Hub Soft skills: Good in verbal and written communications. Should have a positive attitude and should be able to proactively get things done Strong problem solving, and analytical skills Good interpersonal Skills - Must have the ability to effectively communicate with personnel at all levels inside and outside of the company. Must be a self-starter with proven ability to take ownership of job responsibilities. Educational Qualification and Experience Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience Work experience in Accounting and Finance Key interfaces Global Tax Team Country Tax Team Country Finance Team Outsourced Service Provide (Big 4)) Qualification : Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience

Finance Executive Finance Executive Executive finance Tax
SA

Senior / Staff Technical Writer

Salesforce

6-15 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Description Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. Required Experience/Skills 6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content. Proven ability to craft content for end users. Ability to quickly learn complex technologies. High standards of quality and attention to detail. Experience with XML-based authoring tools such as Oxygen. Experience with source control software such as Perforce or Git. Excellent problem solver. Excellent communication and interpersonal skills Strong advocate for the customer. Ability to work collaboratively and manage multiple deliverables within tight deadlines. Strong team player with excellent communication skills. Bachelor's degree in a technical, communications, or writing field, or equivalent experience. Knowledge of DITA and structured authoring. Experience working in an Agile development environment Desired Experience/Skills Experience with source control software Good to have ability to read, understand, and build short code samples in a variety of programming languages Experience with CRM applications (Salesforce familiarity a plus) Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.) Programming knowledge with HTML A related technical degree required Qualification : Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Senior Technical Senior technical Technical staff Writer
IB

Backend Developer

Ibm

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world s most challenging problems? If so, lets talk. Your Role and Responsibilities We are looking for a developer highly interested in developing an innovative, future-oriented solution that automates and simplifies the installation, configuration and testing of Linux on Z systems. Your main duties will include design and implementation of new features, optimizing and maintaining existing code and ensuring the software meets high-quality standards through testing and debugging. You will also work closely with the customers to ensure the software meets their needs. Step in and be part of IBM System Development Lab community, outstanding for its innovation and team spirit, offering one of the broadest project portfolios of hardware and software technologies within the IBM Corporation. Engineers in our team work inside a highly agile development environment and are responsible for the full software development life cycle ranging from designing and implementing of the new product features, testing for industry-leading quality assurance over to continuous product delivery as well as supporting our global customers. You should be thrilled by emerging technologies with our software products for future Mainframe and Cloud-based markets. What you will do : The IBM Z Hyper Protect Virtual Servers team is seeking an experienced Backend Developer As a Backend developer, you will be part of a highly focused, self-managed team that designs, develops and tests secure solutions created for Z Systems workloads and applications. Responsible for all aspects of management, improvement, and support of the microservice platform s Linux based infrastructure. Provide feedback to architects regarding any issues that present themselves. Manage projects with various priority levels and timelines from start to finish. Act as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions. Consistently meet deadlines for complex issues and new projects involving multiple teams. Demonstrate best practices in all aspects of administration. Leverage various languages to build features based on an architectural design. Develop and maintain accurate documentation for internal procedures and services. Continuously stay abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure. Must collaborate with other departments to resolve complex issues and be detail oriented. Ability to automate solutions to repetitive problems/tasks. Required Technical and Professional Expertise Up to 4 years of working experience with Linux distributions (Ubuntu/RHEL) in a production environment. Strong background in Software development with in-depth knowledge of Python, designing REST API and working knowledge of distributed services. Strong development skills in Openstack and its components. Knowledge on Core Linux Development skills Strong skills in github, ShellScripting(ksh/bash), containers and orchestration, system monitoring, Jenkins, CI/CD pipeline integration and end-to-end tests, playbooks and process automation. Understanding of container technologies like docker/podman, Orchestration tools Kubernetes openshift, Digital Certificate Knowledge. Good understanding of IBM Carbon Design Systems Knowledge of React.js , playwright Working experience of Security Scan Tools-VA Scan/App Scan, OWASP ZAP , Contrast A Self-starter Individual with excellent problem-solving skills, able to work independently and as a part of the team. Excellent presentation and soft skills and strong english communication skills both written and Verbal Preferred Technical and Professional Expertise Knowledge with deployment on OpenShift. Knowledge on Cloud Technology including Network, Storage and Compute. knowledge in zLinux operating systems and virtualization/hypervisor Qualification : Strong background in Software development with in-depth knowledge of Python, designing REST API and working knowledge of distributed services.

Backend Developer Backend Developer Full-Time Server-Side Development
AS

Sr. Enterprise Applications Developer

Aviatrix Systems

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Sr. Enterprise Applications Developer Location: Bengaluru Team: Tech Ops Engineering Experience Required: 5+ Years About Aviatrix: Aviatrix is a cloud network security leader trusted by 500+ global enterprises. We provide the power, control, and security needed to modernize cloud strategies, ensuring organizations are ready for the future of AI-driven cloud networking. The Role: Engineering for Business Excellence As a Sr. Enterprise Applications Developer, you will join our Tech Ops team to architect secure, scalable, and reliable internal applications. You will work with serverless architectures and LLM-powered tools to support critical business functions and solve complex technical challenges. Technical Stack & Expertise Core Technologies: Serverless Mastery: Hands-on experience with AWS Lambda and AWS Step Functions. Backend & Scripting: Proficient in Node.js and Python. Frontend & Data: Skilled in React for UI development and Postgres for database management. Multi-Cloud: Familiarity with AWS, Azure, and GCP platforms. Engineering Competencies: Architecture: Strong understanding of Distributed Systems and API Design. AI Workflow: Ability to leverage AI/LLM tools for code generation, test automation, and architecture exploration. Security: Experience with SSO integrations and secure authentication solutions. Operations: Familiarity with DevOps, CI/CD, and building IT applications for Sales, Support, or Marketing. Primary Responsibilities Scalable Development: Build internal applications using modern cloud-native patterns. Integration Management: Develop and maintain secure integrations between internal systems and external services. Operational Excellence: Lead code reviews, testing, and debugging to ensure high performance and reliability. Cross-functional Leadership: Partner with IT, Security, and Business stakeholders to align on system requirements. Mentorship: Participate in technical hiring and support the growth of the engineering team. Benefits & Why Aviatrix Total Rewards: Comprehensive pension, private medical, life assurance, and long-term disability. Wellbeing: Annual wellbeing stipend and a generous holiday allowance. Culture of Growth: We value unique career journeys if you are excited by this role, we encourage you to apply even if your background doesn't match every requirement perfectly.

Sr. Enterprise Applications Enterprise Applications Developer
AS

Manager, Enterprise Applications

Aviatrix Systems

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Manager, Enterprise Applications Location: Bengaluru Team: Tech Ops Experience Required: 8+ Years (including 2+ years in Leadership) About Aviatrix: Aviatrix is a leading cloud network security company trusted by over 500 enterprises. Our Cloud Native Security Fabric (CNSF) delivers runtime security and visibility, enabling teams to adopt AI and serverless computing with confidence. The Role: Technical Manager & Architect We are seeking a Manager, Enterprise Applications for a hybrid role that balances hands-on engineering with strategic leadership. You will drive the design of secure, scalable applications while fostering a culture of accountability and excellence within our Bengaluru development team. Technical Expertise Core Technology Stack: Serverless Mastery: Expert-level proficiency with AWS Lambda and AWS Step Functions. Full-Stack Development: Professional experience in Node.js, Python, and React. Data Management: Strong knowledge of Postgres and cloud platforms (AWS, Azure, GCP). Advanced Engineering Skills: AI & LLM Integration: Experience building LLM-powered applications and leveraging AI tools for code generation and architecture exploration. Security & Authentication: Deep understanding of SSO integrations, API design, and distributed systems security. Infrastructure: Familiarity with DevOps, CI/CD, and automated testing frameworks. Key Responsibilities Technical Leadership: System Design: Lead the delivery of complex enterprise applications, making critical strategic trade-offs and proposals. Operational Efficiency: Continuously improve application reliability, performance, and security. Cross-Functional Representation: Act as the primary technical liaison for stakeholders and business partners. People & Team Management: Team Mentorship: Conduct 1:1s, performance reviews, and career development discussions for junior engineers. Execution & Planning: Drive team performance through strategic planning, tracking, and alignment with organizational priorities. Growth: Lead technical hiring to expand the Enterprise Applications team. Benefits & Why Aviatrix Total Rewards: Comprehensive pension, private medical, life assurance, and long-term disability. Wellbeing: Annual wellbeing stipend and generous holiday allowance. Inclusive Environment: We value unique paths. If you are passionate about leading engineers and solving cloud-scale challenges, we want to hear from you.

Manager Enterprise Enterprise manager Applications Applications manager
CA

Senior Manager, Security Operations Center (soc)

Calix

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Senior Manager Senior manager Security Manager security
BL

Senior Java Web Backend Engineer

Blueoptima

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position: Senior Java Web Backend Engineer Job Type: Full-time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, our vision is to become the global reference for optimizing the performance of software engineers across all industries. We provide industry-leading objective metrics in software development, enabling large organizations to deliver better software, faster, and at a lower cost through technology that pushes the limits of what has been done before. As a fast-growing global company, we ve consistently doubled our headcount and revenue year over year, without external investment. Our headquarters is in London, with additional offices in Mexico, India, and the US. Our diverse team consists of 210+ employees from 34+ nationalities and speaks over 25 languages. We foster an open-minded environment and encourage employees to create their own success stories within this high-performance atmosphere. Job Description: We are looking for a Senior Java Web Backend Engineer with extensive experience in designing, building, and maintaining scalable SaaS applications using Java/J2EE technologies. The ideal candidate will be a tech enthusiast, committed to excellence, and eager to take on a leadership role as a mentor to a team of talented engineers. You ll be part of a self-managed Agile team, where you will actively contribute to improving development processes, bringing new ideas to the table, and proposing improvements in methodology, management, and organization. Key Responsibilities: Application Development & Maintenance: Design, develop, implement, test, and maintain application software components. Requirements Analysis: Analyze client requirements and convert them into technical specifications, ensuring alignment with project goals. Feature Ownership: Take ownership of development for new features and continuous improvements to the platform. Performance Optimization: Identify and resolve performance bottlenecks, ensuring high scalability and efficiency of the system. Architecture Improvement: Identify architectural inefficiencies, and create and execute a roadmap to address and resolve them. Leadership & Mentorship: Lead and mentor junior developers, fostering their technical growth and career development. Client Interaction: Provide technical support to client-facing teams and occasionally interact with clients to resolve issues related to your component. What You Need to Succeed at BlueOptima: Education: Minimum Bachelor's degree in Computer Science or equivalent. Self-Sufficiency: Ability to work autonomously with minimal supervision. Problem-Solving Skills: Strong analytical and problem-solving capabilities, coupled with a can-do attitude. Agile Methodologies: Experience with Agile methodologies (e.g., SCRUM, Sprints) and leading small Scrum teams. Commitment to Excellence: Focused on completing tasks efficiently and reliably while identifying the best approach to solving complex problems. Must-Have Technical Skills: Java Expertise: 5+ years of experience with Java, J2EE/Java EE, Spring, and Spring Boot. Architectural Knowledge: Solid understanding of Monolithic, SOA, and Microservices architectures. Concurrency & Thread-Safety: Strong knowledge of Java concurrency patterns and experience building thread-safe applications. Database Skills: Expertise in relational databases, partitioning, indexing techniques, and SQL (PostgreSQL). System Design: Experience creating high and low-level design documents based on application architecture. Linux Proficiency: Familiarity with Linux shell and command-line tools. Testing Skills: Strong grasp of unit testing and integration testing frameworks. Cloud Platform Experience: Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud (e.g., S3, EC2, Lambda). Message Queues & Streaming: Familiarity with message queues (e.g., Kafka, RabbitMQ, SQS) for high-performance, scalable systems. Monitoring & Logging: Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, ELK Stack, Splunk). At BlueOptima, we believe in accelerating your career progression. You ll have the opportunity to strengthen your skills, take on diverse challenges, and quickly grow within the organization. We support your development every step of the way, with a clear path to leadership and technical expertise in a fast-paced, innovative environment. Qualification : Bachelor's degree in Computer Science or equivalent

Senior Java Web Backend Java Backend
PO

Enterprise Customer Success Manager

Postman

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Enterprise Customer Customer Success Enterprise customer success Manager
PO

It Systems Administrator

Postman

3-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

IT Systems Administrator Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, used by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. We simplify every step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are seeking a highly skilled IT Systems Administrator to support and scale Postman s global IT infrastructure. You will be on the front lines of IT support, providing world-class technical assistance to Postmanauts across departments and time zones. This role requires strong troubleshooting skills, technical expertise, and excellent communication, with the ability to work independently and collaboratively. The IT Systems Administrator will be responsible for endpoint management, workstation setup, software deployment, and identity/access management, ensuring Postman s IT operations run smoothly. Key Responsibilities Provide on-site and remote IT support, including onboarding, software installation, hardware setup, and system configuration. Troubleshoot and resolve technical issues efficiently, coordinating with other engineers or third-party vendors as needed. Administer and optimize enterprise applications for productivity and collaboration (GSuite, Zoom, Slack, Atlassian, Okta). Create and maintain knowledge base articles and self-service documentation. Manage account lifecycle: onboarding new hires, configuring applications, and deactivating accounts as needed. Design and implement scalable identity and access management (IAM) solutions. Ensure SLAs are met in alignment with workload volumes and operational goals. Conduct research to identify technical and business solutions and deploy them into production infrastructure. Collaborate with IT leadership to propose new services and solutions that enhance productivity and efficiency. About You 3 5 years of experience with productivity and collaboration tools. Strong knowledge of SaaS applications, including GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS. Experience with ITSM tools such as Jira, ServiceNow, or equivalent. Strong troubleshooting skills and ability to conduct in-depth technical research. Excellent time management and organizational skills; able to prioritize multiple requests effectively. Highly self-motivated, proactive, and capable of working independently. Passion for learning and growing within the IT domain. Flexible hybrid work model (3 days in-office) with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. An inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and challenges. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences.

IT Systems IT systems Administrator IT administrator
PO

Senior Backend Engineer, Cloud Platform

Postman

6+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Backend Engineer, Cloud Platform Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations, including 98% of the Fortune 500, to build and manage APIs efficiently. We simplify each step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are looking for a Senior Backend Engineer to join our Cloud Platform Team. You will design and implement robust backend systems and APIs that support internal tooling and enhance the productivity of Postman s engineering organization. This role requires a combination of strong backend expertise, problem-solving ability, and collaboration skills. Key Responsibilities Design & Development Build scalable and maintainable backend solutions. Develop high-quality APIs using modern backend technologies. Optimize applications for speed, performance, and scalability. Collaboration & Communication Work closely with frontend engineers, designers, and product managers to deliver innovative solutions. Participate in code reviews, sharing knowledge and maintaining code quality. Tooling & Integration Develop tools and components to support other engineering teams workflows. Integrate with backend services and APIs to deliver comprehensive solutions. Maintenance & Improvement Continuously refactor and optimize backend systems. Stay updated on industry trends and emerging technologies to keep Postman s platform cutting-edge. About You Education & Experience Bachelor s degree in Computer Science, Engineering, or equivalent experience. 6+ years of backend development experience, preferably in SaaS or cloud platforms. Technical Skills Strong proficiency in Java, Spring, and Kubernetes. Experience with Helm and Argo is a plus. Knowledge of RESTful APIs and asynchronous request handling. Familiarity with Git and version control best practices. Soft Skills Excellent problem-solving skills and attention to detail. Strong collaboration and communication abilities. Comfortable in a fast-paced, agile development environment. Flexible hybrid work model with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. Inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and failures. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences. Qualification : Bachelors degree in Computer Science, Engineering, or equivalent experience

Senior Backend Engineer Senior engineer Backend Engineer
MF

Associate - System Administration

Mpokket Financial Services Private Limited

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Associate System Administration Location: Bangalore Department: IT Employment Type: Full-time Experience Required: 2 4 years Job Overview We are looking for a skilled and proactive Associate System Administration (L2 Support) to join our IT team. This role involves assembling and installing desktops/laptops, maintaining systems with regular upgrades and security patches, and ensuring that all hardware and software operate smoothly and securely. You ll be responsible for delivering high-quality IT support to ensure business continuity and system reliability. As a System Administrator, you will work closely with users, network devices, and support tools to help maintain a robust and secure IT infrastructure. Key Responsibilities Assemble, install, configure, and maintain desktops, laptops, printers, and peripherals. Provide L2 support and troubleshooting for system and network issues. Perform remote troubleshooting and guide users through step-by-step solutions. Ensure operating systems (Windows, Linux/Ubuntu, macOS) are properly maintained and updated. Support enterprise software installations and help users work efficiently with tools and applications. Handle inventory management of hardware, software, and licenses including allocation and record-keeping. Ensure all systems are secure from external threats and aligned with network security practices. Install and maintain network hardware, including routers, switches, firewalls, UTMs, and server hardware. Maintain knowledge of dynamic/static routing, ACLs, OSI model, IP subnetting, and RAID configurations. Monitor and ensure the performance and uptime of all systems across the organization. Maintain documentation and manage the ticketing system to track issues, resolutions, and follow-ups. Collaborate with cross-functional teams to support business operations and IT initiatives. Maintain data using Microsoft Excel or Google Sheets for tracking and reporting. Required Skills & Qualifications 2 4 years of hands-on experience in System Administration, Desktop Support, or Technical Support roles. Experience working with Windows, Linux/Ubuntu, and macOS environments. Solid understanding of computer hardware, server architecture, RAID, and storage solutions. Knowledge of network devices, ACLs, OSI model, IP addressing, routing, and firewalls. Familiarity with office automation tools and troubleshooting of printers, scanners, and related devices. Strong understanding of antivirus tools, endpoint protection, and overall IT security practices. Ability to manage and resolve support tickets with detailed documentation. Excellent problem-solving, multitasking, and customer-service skills. Preferred Certifications CompTIA A+ or CompTIA N+ ITIL Foundation or similar certification This is a fantastic opportunity for an IT professional to work in a fast-paced, dynamic environment where you can make a real impact by ensuring seamless IT operations.

Associate System Administration Administration associate System administration
AP

Senior Customer Support Engineer

Aptean

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Senior Customer Support Customer Support Engineer
CO

Solution Architect Industrial Agents

Cognite

10+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Solution Architect Industrial Agents Location: Bengaluru Team: Global Strategic Services Architecture Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader transforming industrial operations with cutting-edge AI and data solutions. Our key offerings including Cognite Atlas AI and Cognite Data Fusion (CDF) help industrial companies solve complex problems, improve efficiency, and make data-driven decisions at scale. Recognized as the 2024 Microsoft Energy & Resources Partner of the Year and the 2022 Technology Innovation Leader for Global Digital Industrial Platforms, we are reshaping the future of digital transformation across sectors like Oil & Gas, Manufacturing, Chemicals, Pharma, and Energy. Our Values Impact: We focus on delivering meaningful, real-world outcomes. Ownership: We take responsibility, embrace inclusivity, and step outside our comfort zones. Relentless: We pursue innovation with energy and integrity never ruthless, always responsible. Role Overview As a Solution Architect Industrial Agents, you will lead the design and development of advanced AI agent frameworks built on Cognite Data Fusion, Atlas AI, and cutting-edge generative AI technologies. You ll enable clients to deploy intelligent agents that autonomously manage and optimize complex industrial systems. This role requires deep expertise in AI, multi-agent systems, and data integration, with a focus on building repeatable, scalable, and production-ready solutions. You ll work closely with engineering, product, customer success, and global delivery teams to ensure successful implementations that create real customer value. What You'll Do Architect robust, scalable solutions that integrate Cognite platforms with AI agent frameworks. Design multi-agent systems using technologies like LangChain to solve real-world industrial problems. Lead the development of Retrieval-Augmented Generation (RAG) systems and intelligent prompt engineering. Implement and optimize vector databases (e.g., Pinecone, Weaviate, Faiss) for advanced semantic search and retrieval tasks. Guide data modeling and integration using Python, SQL, REST APIs, and Cognite s SDKs. Provide technical leadership and mentor engineers across AI and platform teams. Work with cross-functional teams to define requirements, develop prototypes, and launch production-ready solutions. Stay ahead of AI trends especially in generative AI, agent orchestration, reinforcement learning, and time series analysis. Collaborate with product and delivery teams to shape Cognite s evolving AI product suite. What You Bring 10+ years in software engineering, including 5+ years in AI and 2+ years in generative AI or intelligent systems. Proven hands-on experience with multi-agent systems (especially using LangChain or similar frameworks). Strong grasp of RAG architecture, knowledge graphs, and graph databases (e.g., Neo4j, RDF). Proficiency in Python (must-have), and optionally JavaScript or Java. Experience in vector database architecture, embedding creation, and high-performance similarity search. Deep understanding of LLMs, fine-tuning techniques, and prompt engineering. Familiarity with cloud environments (AWS, Azure), CI/CD, Docker, and Kubernetes. Strong communication and stakeholder management skills. Experience with time series forecasting models (e.g., LSTMs, ARIMA, Prophet) and real-time anomaly detection. Industrial domain experience is a plus but not required. Why Join Cognite Be part of a global team of 70+ nationalities driving the industrial AI revolution. Enjoy a flat organizational structure with direct access to leadership and decision-makers. Thrive in a modern, collaborative, hybrid work environment based in Bengaluru. Work on some of the world s most ambitious digital transformation projects. Join a culture of ownership, creativity, and continuous innovation. If you re passionate about shaping the future of industrial AI through intelligent agent systems, we want to hear from you. Cognite welcomes applicants from all backgrounds and identities.

Solution Architect Solution Architect Architect solution Industrial

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