Site Reliability Engineering SRE Jobs in Hyderabad

Lead / Senior DevOps Engineer SRE, Public Cloud & Automation (Hyderabad, India) Full-Time | Software Engineering | Salesforce Hyderabad Drive Automation. Build Scalable Systems. Shape the Future of Cloud Engineering. Join Salesforce as a Lead or Senior DevOps Engineer and play a critical role in operating one of the world s most advanced multi-cloud, microservices, and Kubernetes-based platforms. This is your opportunity to work on high-impact distributed systems that serve tens of millions of users across industries every single day. If you're passionate about DevOps, Site Reliability Engineering (SRE), infrastructure automation, and public cloud platforms, and thrive in fast-paced environments, this role is for you. What You ll Do Maintain and scale a large fleet of Kubernetes clusters powering core Salesforce services and applications Automate everything: from provisioning to deployment and monitoring using tools like Terraform, Python, Go, Spinnaker, and Puppet Ensure high availability, reliability, and performance of large-scale distributed systems Troubleshoot complex, multi-layered production issues across compute, network, and storage layers Implement self-healing systems, smart alerts, and observability solutions using tools like Grafana, Prometheus, Nagios, Zabbix Collaborate closely with engineering, architecture, and platform teams across Salesforce Evaluate and integrate emerging technologies to drive platform resilience, scalability, and automation Required Skills & Qualifications 7+ years of hands-on DevOps or Site Reliability Engineering (SRE) experience in production environments Strong background in Linux systems administration and internals Fluent in scripting or programming languages like Python, Golang, or Bash Deep knowledge of Kubernetes, Docker, and service mesh technologies Experience with AWS (Amazon Web Services) and Infrastructure as Code (IaC) tools like Terraform Strong understanding of networking concepts: TCP/IP, load balancing, switches, DNS, firewalls Familiarity with CI/CD pipelines using tools like Jenkins, Spinnaker, or similar Proficiency in using configuration management tools: Puppet, Chef, or Ansible Proven troubleshooting skills in large-scale distributed systems and cloud-native architectures A continuous learner with strong analytical thinking and collaborative communication skills Preferred / Bonus Skills Prior experience in SRE ownership of large-scale SaaS platforms Experience working with multi-region deployments and resilient architectures Hands-on knowledge of API integration with public cloud vendors (AWS, Azure, GCP) Exposure to data durability, high-availability storage systems, and clustering solutions Perks & Benefits Industry-leading benefits including healthcare, fertility support, adoption & parental leave Well-being reimbursement and generous time-off policies Continuous learning through Trailhead and world-class enablement Mentorship and leadership coaching with executive exposure Opportunities to give back via Salesforce s 1:1:1 philanthropy model Join us in redefining the DevOps landscape and making scalable, secure, and self-healing systems the foundation of modern enterprise software.

Job Description We are looking for a passionate engineer to join an early-stage startup focused on building innovative cloud-native data protection solutions. This role requires a proactive approach to learning and scoping business requirements, and developing appropriate DevOps solutions. It's a great opportunity for engineers eager to step out of their comfort zone and work on solving modern data security challenges that have a huge impact. Desired Background and Experience: Must be a problem solver with the ability to think critically and creatively. Minimum of 8 years of experience in building products on AWS. Prior work in startups is a huge plus. This is a hands-on DevOps role, comfortable with rapid prototyping and implementation of products in an agile team environment. Ability to ensure that systems are safe and secure against cybersecurity threats. Familiarity with scripting languages like Python. Experience with the implementation of various data services in AWS or other clouds. Experience with Infrastructure-as-Code tools like Terraform, CloudFormation, and Ansible. Experience in container and clustering technologies such as ECS, Docker, Kubernetes, and Helm. Experience with version control systems like GitHub and GitHub workflows. Experience with monitoring tools like CloudWatch. Ability to implement good DevOps practices across infrastructure.

Location: Hyderabad/Chennai, India Experience: 5+ years No. of Openings: 4 Job Description: Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction Design, develop, and maintain infrastructure and various Azure or AWS IaaS and PaaS services. Expected to understand the Azure services and apply best practices regarding security and scalability. Working experience on Azure infrastructure setup and implementation. Should have at least one associate level certificate (pro will be a plus). Understanding of Azure Cloud Adoption Framework and Azure Lighthouse. Should be able to write infrastructure as code using Terraform/Azure ARM Expertise in Terraform, Ansible and CICD automation. Able to use a CI/CD pipelines to deploy applications on Azure. We use GitHub and GitHub actions for CI/CD. Previous experience with the serverless approaches using Azure Functions is a plus. Experience in Linux/Unix administration. Understanding of the enterprise management processes - OS backup, patching, vulnerability scanning, compliance and how to achieve that in Azure/AWS. Perks and Benefits: Excellent Salary structure & Performance based interim hikes. Corporate Group Medical Health Insurance for Employees. Employee friendly Corporate Work culture.

Job Title: DevOps Engineer Location: Hyderabad, India About Celigo: At Celigo, we are pioneering the future of application integration with innovative strategies, cutting-edge technologies, and a dedicated team. Our core mission is simple: to enable independent, best-of-breed applications to work together seamlessly. We believe that every department and business end user should have choices in software selection, and integration challenges should never be an obstacle. Your Role: Celigo powers integration for a large number of customers worldwide through our Integrator.io iPaaS platform, processing millions of transactions daily. Our services are mission-critical, large-scale solutions in the area of iPaaS. We are looking for passionate DevOps engineers who thrive on managing modern, large-scale production services on the cloud. The successful candidate will work in alignment with Celigo's DevOps charter to deliver high-quality products faster, safer, and in compliance with company norms using automation, tooling, and processes. Education: Master's/Bachelor's degree in Computer Science/Engineering, Software Engineering, or a related discipline. Experience: 5-10 years of total experience in software product development organizations, with at least 3 years of experience in DevOps. Role Expertise: Proven experience as a Site Reliability Engineer (SRE) or similar role, including hands-on experience in managing mission-critical, large-scale product operations such as provisioning, deployment, upgrades, patching, and incidents in production on cloud. Cloud Skills: Must have working knowledge of AWS services (e.g., VPC, EC2, EKS, S3, IAM). Automation Expertise: Proficient in Infrastructure as Code (IaC) using Terraform and scripting with Python/Bash. Experience with version control systems like Git. Configuration Management: Familiarity with automation tools like Chef, Ansible, and Puppet. Security: Basic understanding of security compliance standards and regulations such as SOC2, HIPAA, GDPR. CI/CD Expertise: Hands-on experience in designing, delivering, and maintaining CI/CD pipelines using tools like Jenkins, Travis CI, Spinnaker, and ArgoCD. Monitoring & Telemetry: Experience with observability tools like Splunk, ELK, and Kafka. Database Knowledge: Familiarity with MongoDB and Kafka. Problem Solving & Troubleshooting: Strong problem-solving, troubleshooting, and analytical skills, demonstrated in previous roles. Communication Skills: Excellent verbal and written communication skills. Agile Experience: Experience working in an Agile development environment. Enterprise Monitoring Systems: Experience with enterprise-level monitoring systems is highly desirable. Platform Deployment: Build and deploy the Integrator.io platform on production, staging, and other environments as required on the cloud. Automation: Use automation tools to eliminate manual steps, including infrastructure provisioning, code deployment, and monitoring/notifications. Tool Administration: Research, deploy, and manage tools such as Splunk and Kafka to support the Integrator.io platform. Collaboration with Security & Compliance Teams: Work closely with the security team to gather data points for audits and address any identified security gaps through programs like HackerOne. CI/CD Pipeline: Design and build CI/CD pipelines for Integrator.io, collaborating with senior architects and engineers. Engineering Excellence: Continuously raise the bar of engineering excellence by implementing best practices in DevOps. The Best Candidate: Passionate about building a world-class DevOps organization. Demonstrates the ability to manage large distributed systems in production on the cloud. Understands how infrastructure components work together. Has experience working with globally distributed teams. Enjoys solving complex problems and is excited about learning new techniques in cloud-based distributed systems. Able to automate tasks using high-level programming languages. Thrives in a fast-paced, dynamic environment and is adaptable to shifting priorities. Quick to learn, and knows when to listen and when to take charge. Qualification : Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline.

Description We are looking for an experienced Devops engineer to manage critical infrastructure and maintain high availability of services running on this infrastructure. In this role you will have an opportunity to influence the design of the infrastructure and build it from the ground up. Responsibilities: Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages. Gain insights into platform incidents and address repeat issues. Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals. Oversee system monitoring, incident response, and root cause analysis in a timely manner. Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana. Drive continuous improvement initiatives to enhance system reliability and performance. Collaborate with development teams and drive reliability/availability improvements. Manage deployments, oversee patching and mitigate security vulnerabilities. Proactively plan and manage potential risks to ensure system reliability. Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly. Design, implement, and maintain scalable, fault-tolerant cloud infrastructure. Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency. Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance. Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis. Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders. Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python). Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity. Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations. Proficiency with source control, continuous integration, and testing pipelines. Required Skills: Design, implement, and maintain scalable, fault-tolerant cloud infrastructure. Expertise in managing large, fault-tolerant, cloud-hosted systems. Proficiency with container technologies like Kubernetes and Docker. Proficiency with AWS, GCP or other cloud solutions. Excellent communication and collaboration skills. Clear technical communication, especially about problems and incidents. Proficiency in at least one object-oriented and one scripting language. Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl. Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects. Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP. Strong expertise in Kubernetes, Docker, and container orchestration. Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing. Proficiency in at least one object-oriented and one scripting language. Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects. Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.

Azure Infrastructure Engineer Role Overview: We are seeking an experienced Azure Infrastructure Engineer to join our growing team. The ideal candidate will have hands-on expertise in Azure Resource Management, PaaS services, Compute services, Networking, Storage, Identity & Access Management, Monitoring & Diagnostics, and DevOps practices. You will play a pivotal role in designing, implementing, and maintaining our Azure infrastructure, ensuring it supports a wide range of applications and services. Key Responsibilities: Design & Implement Infrastructure Solutions: Architect scalable, secure, and highly available Azure infrastructure using Azure Resource Manager to meet business and application requirements. Manage Azure PaaS Services: Configure and manage Azure PaaS services (such as Azure App Services, Azure Functions, and Azure SQL Database) to optimize application performance, reliability, and scalability. Oversee Azure Compute Services: Manage and configure Azure Compute Services, including Virtual Machines, App Services, and Container Instances, ensuring efficient resource usage and performance. Networking & Security: Implement networking solutions within Azure, including Virtual Networks, Network Security Groups, and VPN gateways, ensuring secure and efficient network communication. Storage Solutions: Design, implement, and manage Azure storage solutions to ensure high availability, security, and efficient data access for applications. Identity & Access Management: Implement Identity and Access Management (IAM) solutions with Azure Active Directory and Role-Based Access Control (RBAC) to maintain secure user access and permissions across the infrastructure. Monitoring & Diagnostics: Utilize Azure Monitoring and Diagnostics tools to monitor infrastructure performance, identify issues, and ensure optimal operational efficiency. DevOps Integration: Work closely with DevOps teams to integrate infrastructure solutions with CI/CD pipelines, ensuring seamless application deployment, updates, and management. Documentation: Maintain detailed documentation of infrastructure configurations, best practices, and operational procedures for consistency and knowledge sharing across teams. Continuous Improvement: Stay updated with the latest Azure services, features, and best practices. Proactively recommend improvements to enhance infrastructure performance, security, and cost-efficiency. Skills & Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Azure Resource Management: Strong understanding of Azure Resource Manager, deployment automation, and infrastructure-as-code (IaC) practices. Azure PaaS Services: Proven experience managing Azure App Services, Azure Functions, and Azure SQL Database to optimize cloud application performance. Azure Compute Services: Expertise in managing and configuring Virtual Machines, App Services, and Container Instances for compute workloads. Networking Expertise: In-depth knowledge of Azure networking concepts, including Virtual Networks, Network Security Groups, and VPN solutions. Storage Solutions: Solid experience with Azure storage solutions (e.g., Blob Storage, Disk Storage) and best practices for data management and security. Identity & Access Management: Proficiency in Azure Active Directory and Role-Based Access Control (RBAC) for user and resource management. Monitoring & Diagnostics: Experience with Azure Monitoring and Azure Diagnostics tools to maintain system performance and troubleshoot issues. DevOps Knowledge: Familiarity with DevOps practices and experience working with CI/CD pipelines, automation tools, and infrastructure-as-code frameworks (e.g., ARM templates, Terraform). Additional Information: Role: Azure Infrastructure Engineer Department: Cloud Engineering Industry: IT Services Employment Type: Full-time, Permanent Role Category: Infrastructure Engineering Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

The ideal candidate will be responsible for configuring and troubleshooting our platform in production to resolve customer technical issues. You will act as the liaison between customers and internal teams, ensuring timely issue resolution. A strong understanding of complex networking environments and experience with Java-based applications will be essential for this role. This position requires flexibility to work in shifts. Key Responsibilities Monitor and debug technical platform services while performing necessary tests. Manage and resolve electronic tickets efficiently. Collaborate with the sales team, customer success team, and customers to address issues effectively. Troubleshoot and configure software and hardware as needed. Take on shift responsibilities in a 24/7 monitoring environment. Review and analyze Java code to assist in debugging issues. Required Qualifications 2+ years of technical support experience. Strong customer service orientation with excellent troubleshooting skills. Proficiency in Java (basic coding skills required) and experience with at least one database. Strong knowledge of Linux. Excellent written and verbal communication skills. If you have a passion for problem-solving and technical support, apply today to join our team!

Overview Are you looking to make a real difference in Microsoft s mission to empower every person and organization to achieve more, with the power of cloud computing? Do you want to work at the forefront of Cloud Computing to design, deliver & operate cloud-scale systems that are the foundation of the World s Computer which is Azure? Do you want to be part of a highly motivated and passionate team that works together to do what it takes for our customers to be successful while having fun and learning along the way? Do you want to be part of a team that has a start-up mindset and work together to delight our customers and have lots of fun and learning along the way? If this excites you, then come join the Azure Specialized team in India. We are responsible for building and offering specialized hardware and bare-metal solutions in Azure. This involves large scale specialized solutions like Azure Large Instances, Azure VMWare Services, super computers and more. We are looking for a customer-focused, highly passionate, strong software engineer with enterprise and infrastructure as service (IaaS) experience to help drive the future of our platform. Your ability to be the customer advocate, focus on service first, and part of a team that tears down silos to deliver the best customer experience will be critical to your success, along with the teams. Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science OR related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 2+ years of professional experience developing, and shipping software. Responsibilities Collaborate with internal business units and stakeholders and understand the requirements for delivering efficiently. Creates and implements code for a product, service, or feature, reusing code as applicable. Contributes to efforts to break down larger work items into smaller work items to bring clarity and provides estimation. Creates a clear and articulated plan for testing and assuring quality of solutions. Make software services secure, reliable, highly available and fault resilient. Automate repetitive tasks to reduce implementation time and avoid failure due to human error. Participates in periodic on-call rotation for service s incident support, quickly mitigate impact and restore service availability through a software enabled toolset. When issues arise, you troubleshoot live site issues to discover and drive solutions with minimal or no disruption to customers.

Job Summary: This position will provide both project management leadership and technical engineering support for the successful implementation of equipment and system projects. The Project Manager will drive organizational objectives through effective coordination and leadership of the site team, ensuring the successful completion of projects while managing human, financial, and physical resources in alignment with departmental and company goals. The role requires a strong focus on policy and strategy execution, along with the stewardship of resources and internal controls. The Project Manager will lead the execution of processes, projects, and tactical objectives within the Through Life Support function. Key Responsibilities: 1. Client and Stakeholder Engagement: Interface regularly with internal and external clients to provide project status updates, including timelines, budgets, and deliverables. Build and maintain strong relationships with customers and business partners to foster collaboration and meet customer objectives. 2. Project Management: Lead and manage the planning, coordination, and execution of site activities and associated resources to meet project deadlines and goals. Oversee the development and documentation of applicable standard operating procedures (SOPs) and safety processes. 3. Operations and Resource Management: Manage the scheduling and operations of site activities to ensure alignment with project timelines and budget constraints. Ensure efficient use of resources, including financial, human, and physical assets, in compliance with departmental and company-wide objectives. 4. Opportunity Development: Support the identification and development of new opportunities aimed at increasing operational income (OI) and expanding business ventures. 5. Safety and Operational Processes: Organize and manage system installations and maintenance to ensure adherence to safety regulations and the creation of effective operational processes. 6. Team Leadership and Mentorship: Manage and mentor subordinate supervisors and professionals, fostering a collaborative environment that encourages growth and adherence to internal controls. Provide guidance and leadership to team members to ensure the successful execution of projects and strategies. Knowledge, Skills, and Abilities: Minimum of 5 years of experience in field service management or project management. Strong technical knowledge of electromechanical equipment. Proven ability to interact and develop relationships with customers and business partners. Excellent verbal and written communication skills. Proficiency with MS Office tools, particularly Word and Excel. Strong teamwork mentality, with the ability to motivate and collaborate with diverse teams. Experience in managing internal and external clients effectively. Skilled in organizing and managing system installations and maintenance to ensure safety and operational efficiency. Proficient in the application of project management principles and techniques. Ability to manage multiple projects simultaneously while mentoring subordinates. Skilled negotiator, with the ability to influence others and build consensus to achieve customer objectives. This position provides a dynamic leadership opportunity to manage key projects, ensure operational success, and drive growth through effective teamwork and strategic execution. Qualification : Bachelor of Technology (BTech)

The Opportunity: We are re-imagining agricultural insurance with the power of Public Cloud, GIS, Remote-sensing and cutting-edge AI-based algorithms to assess, model and price insurance risks for farmers adequately. We are taking the latest advances in Mobile, Geospatial technologies and the web to empower the next generation of agricultural insurance. One of our eminent clients is looking for a Senior Program Manager specializing in strategic delivery. You will work on highly complex, cross-team, multi-year product delivery and help to ensure teams are delivering high quality products and services while being responsible for the over-arching roadmap. You will help teams work on predictability and quality while supporting engineering and operational excellence. You will define roadmap deliverables, develop program execution plans, track progress, anticipate risks, provide escalation management, make sound trade off decisions, and balance business needs versus technical constraints. The candidate will make an impact by aligning business and global technology goals while managing relationships across cross-functional teams and influencing decisions across multiple work streams and executive leadership. The primary customers for the role are engineering leaders, product managers, developers, and analytics teams of the client. The candidate will have a deep understanding of Lean-Agile program management practices (including SAFe), DevOps, and SRE principles and practices. The candidate s technical depth should include understanding the principles behind why engineering teams make architectural decisions, including cloud native platforms, streaming data platforms, and the challenges faced when providing secure solutions in regulatory spaces as well as ensuring the privacy of our customers. Roles and Responsibilities: Partner with Engineering, Product Management, and User Experience teams to define, prioritize, and implement features, infrastructure, processes, and workflow, and oversee the framework that drives product backlog management and product/feature releases Manage scope and change management practices and drive governance to ensure strong scope change control Drive and oversee coordination of cross-functional teams involved in the product development to support all aspects of the program management Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting Establish quality standards to be followed across the teams. Monitor process adherence & activate remediation protocols where needed Provide on-going visibility to all stakeholders on program status including key decisions, dependencies, risks, issues, metrics, etc. Uncover, anticipate, raise, and aggressively remove obstacles which prevent teams from delivering against expected program outcomes. Support the teams to collaboratively drive continuous improvement and create a learning organization to enable speed to market and foster innovation. Actively seek to improve the engineering delivery pipeline reducing cycle time and increasing quality and security posture. Create order out of chaos as needed, and masterfully navigate ambiguities to create direction and strategy through discovery and a product mindset. Provide thought leadership and perspective across multiple organizations to eliminate knowledge silos. Be responsible for tool assessment and recommendation in alignment with program management best practices Desired Skills and Experience: Bachelor s degree in computer science, Engineering, Information Technology, or relevant area of study, or equivalent work experience 20+ years experience in engineering, engineering program management, technical program management, product management, or related area Extensive experience using, managing, and supporting teams with Agile program management tools, such as Jira, Rally, Confluence, etc. Experience managing programs across cross functional teams, building sustainable processes and coordinating release schedules Solid experience in driving process improvements and implementation of various tools related standard processes Certification in Lean-Agile practices, such as Certified Scrum Master or SAFe. Experience managing complex programs with solutions relying on cloud-native technologies. Extensive experience managing programs supporting Platform service-oriented or SaaS based solutions. Strong verbal and written communications skills with the ability to influence the enterprise. Qualification : Bachelors degree in computer science, Engineering, Information Technology, or relevant area of study, or equivalent work experience

Position: Technical Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by uniting front-line workers, back-office teams, and assets on a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize and automate traditionally paper-based maintenance, operations, and supply chain processes for some of the world s largest brands like Shell, UNICEF, and Reckitt Benckiser. Backed by Tiger Global Management and Vista Equity Partners, we re on a mission to empower 350 million industrial workers globally by improving productivity, safety, and operational excellence. Role Overview: We are seeking a Technical Consultant to collaborate closely with customers, product managers, and professional services teams. You will define integration architectures, guide SaaS adoption, and lead the design and implementation of scalable cloud and middleware solutions aligned with customer IT strategies. This role blends architecture, hands-on implementation, and cross-functional collaboration to deliver innovative industrial SaaS integrations. Key Responsibilities: Cloud Architecture & Solution Advisory Engage with customer architects/SMEs to design secure, scalable cloud deployments (AWS mandatory; Azure/GCP optional) Recommend best practices for SaaS adoption, API strategy, middleware, and cloud security Define and enforce architectural standards and governance Integration Solutioning Analyze ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle) and design middleware integrations (CPI, BTP, MuleSoft, PI/PO, Dell Boomi) Lead integration planning and mapping workshops with clients ETL & Data Flow Enablement Architect ETL pipelines and data transformation rules ensuring clean, secure data flows Implement reliable data ingestion via APIs, OData, REST, SOAP, and event-driven methods Security, IAM & Compliance Implement best practices for data security including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA) Support identity federation (SSO, MFA, Azure AD, Okta) Ensure compliance with GDPR, CCPA, and other data privacy regulations Monitor security logs and support incident response Deployment & Customer Support Support solution deployment and post-go-live activities ensuring stability and performance Guide clients through testing, rollout, and knowledge transfer Collaboration & Enablement Serve as liaison between customers, product engineering, and delivery teams Provide enablement and training for client IT teams What You Bring: Bachelor s degree in Computer Science, IT, or related field 5-8 years experience in Enterprise SaaS Integration and Cloud Architecture Experience integrating SaaS with ERP/CRM systems (SAP PM/MM, Maximo, Oracle, Salesforce) Expertise in REST/OData/SOAP web services, middleware (CPI/BTP/MuleSoft/ESB), and scripting Hands-on experience with AWS (mandatory), Azure or GCP Strong knowledge of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), API management Familiarity with integration/security tools (Postman, Swagger, Wireshark, Fiddler) Knowledge of encryption, data privacy laws, and secure API endpoint management Bonus: SAP backend experience, SMP SDK, SAP HANA, TOGAF certification, mobile field ops solutions, Connected Worker tech Startup mindset: adaptable, proactive, results-driven Soft Skills: Strong problem-solving and analytical thinking Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Willingness to travel to client sites as needed Work with a highly innovative team and cutting-edge technology Grow your career in a fast-paced, entrepreneurial environment Collaborate with global brands on impactful projects Competitive salary and comprehensive benefits including medical insurance for family, paid parental leave, and generous PTO Continuous learning and development opportunities Inclusive and diverse workplace culture Innovapptive does not accept unsolicited resumes from recruitment firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics under applicable laws. Qualification : Bachelors degree in Computer Science, IT, or related field.

Job Opening: Manager, Regulatory Affairs - CMC Location: Hyderabad, India | Full-Time About the Role The Manager, Regulatory Affairs - CMC, is responsible for implementing CMC regulatory strategies for assigned pharmaceutical products, in accordance with global regulations and defined regulatory strategies. This role will involve preparing and reviewing the necessary information for the development of regulatory CMC dossiers for commercial products. Our Regulatory Affairs team is dedicated to advancing medical breakthroughs by facilitating communication and procedures that ensure swift, organized compliance across regulatory agencies. As part of our international network, you will play an integral role in ensuring the compliance and approval of medical products, helping to provide reliable healthcare solutions to the world. Primary Responsibilities Regulatory Responsibilities: Provide input to global product and project regulatory strategies by assessing CMC changes and identifying global regulatory requirements. Lead the development, authoring, and review of CMC submission components and documentation to support post-approval supplements, variations, annual reports, registration renewals, and responses to health authority questions. Liaise with global CMC, Manufacturing Divisions, and external partners to ensure compliant execution of change management. Assess and communicate potential regulatory risks and propose mitigation strategies. Ensure timely delivery of all regulatory milestones for assigned products across the product lifecycle. Identify and communicate potential regulatory issues to GRACS CMC management as needed. Technical Skills: Review scientific information to assess the technical merits and suitability of scientific rationale, ensuring clarity and support from data. Demonstrated ability to communicate issues succinctly and logically, both orally and in writing. Solid understanding of related fields such as pharmaceutical manufacturing, analytical testing, and quality assurance. Proficient in operating electronic document-based GMP systems. Leadership Skills: Ability to generate innovative solutions to problems and effectively communicate with key stakeholders. Demonstrated flexibility in adapting to changing priorities and dealing with unexpected events. Capability to handle multiple priorities and balance work to achieve business goals. Effective leadership, communication, and interpersonal skills. Qualifications & Skills Bachelor's degree in Science, Engineering, or a related field (advanced degree preferred). Fields of study include Pharmacy, Chemical Engineering, Biology, Microbiology, Virology, Molecular Biology, or Biochemistry. Minimum of 5-7 years of experience in the pharmaceutical industry, with at least 4 years of experience in managing CMC regulatory submissions for small molecules, vaccines, or biologics. Ability to travel to other CMO sites on a need basis. Join a global company that is leading the charge in medical advancements. Play a vital role in ensuring compliance and regulatory success for life-changing pharmaceutical products. Collaborate with diverse teams to drive innovation and shape the future of healthcare. We are proud to be a company that embraces diversity and fosters an inclusive environment. At our organization, the fastest breakthroughs come when diverse ideas come together. We encourage our colleagues to challenge each other s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. What We Look For If you re passionate about regulatory affairs and ready to make a meaningful contribution to the global pharmaceutical landscape, join us. Your expertise will help shape the future of medicine and impact generations to come. Qualification : Bachelor's degree in Science, Engineering, or a related field (advanced degree preferred). Fields of study include Pharmacy, Chemical Engineering, Biology, Microbiology, Virology, Molecular Biology, or Biochemistry.

Job Title: Oracle EBS Performance Tuning Expert Department: Oracle CSS Organization Career Level: IC4 Job Summary: Oracle CSS is looking for an experienced Oracle EBS Performance Tuning Expert with a customer-first mindset. The ideal candidate will have extensive expertise in SQL and database performance tuning, along with the ability to manage and support Oracle Database, Middleware, and E-Business Suite applications in both OCI and on-premise environments. Key Responsibilities: As a member of our IT team, you will be responsible for the following: Database and Application Management: Oversee and support Oracle Database, Middleware, and E-Business Suite applications in both OCI and on-premise environments. Environment Analysis and Recommendations: Analyze customer environments and provide actionable recommendations to improve stability and performance. Infrastructure and Application Changes: Implement and coordinate updates across Infrastructure, Database, Middleware, and Application layers in OCI and on-premise environments. Automation: Drive the simplification of server/service management and minimize incidents/problems by implementing automation solutions. Reusable Frameworks and Standards: Create and maintain reusable frameworks, standards, and automation tools to streamline Database, Middleware, and Application changes. Oracle Database Upgrades: Lead Oracle Database upgrades from 12c to 19c and configure Multitenant environments. E-Business Suite Upgrades: Manage Oracle E-Business Suite upgrades to version 12.2.x. Migration to OCI: Migrate on-premise E-Business Suite and Middleware systems to Oracle Cloud Infrastructure (OCI). High Availability Support: Support and maintain Oracle E-Business Suite high availability configurations across data centers, including Database Node (RAC, Active Data Guard, Standby), Web Node (Load Balancing, DNS/Network Configuration), and Forms Node (Load Balancing). Backup & Recovery: Implement and monitor backup and recovery strategies using RMAN and Zero Data Loss Recovery Appliance (ZDLRA). Capacity Management: Provide capacity management recommendations and oversee implementation strategies. Monitoring and Configuration: Configure and monitor database and application targets using Oracle Enterprise Manager and custom scripts. Qualifications: Education: Bachelor s or Master s degree in Engineering or a related field. Experience: Minimum of 6 years of experience managing and delivering solutions with Oracle Database, Middleware, and E-Business Suite products. Technical Skills: Expertise in SQL tuning and database performance optimization. Hands-on experience with scripting and automation, especially using high-level languages like Python (with a focus on object-oriented principles). Familiarity with DevOps practices and tools for Infrastructure Automation. Working knowledge of orchestrator tools for enhancing automation processes. Communication Skills: Strong verbal and written communication skills for effective collaboration. Qualification : Bachelors or Masters degree in Engineering or a related field.

Overview If so, the M65 Security Engineering at Microsoft have a great opportunity for you. We are looking for candidates to work on solutions that protect Microsoft services against cyberattacks. We are a team that values diversity of multiple fronts and believes in deep collaboration bringing the best side of technology. Our team consists of engineers with expertise in large-scale software systems, security analysis, big data, and machine learning. We delight in digging in deep to analyse the billions of events and terabytes of data generated each day by all Microsoft products and services (e.g., Azure, M365) services for evidence of suspicious activities. We ensure that critical security components are present throughout the infrastructure powering these services and that these components are kept up to date. Qualifications Required Qualifications: 8+ years of professional software engineering experience designing, building, and running cloud services at large scale in C#, .Net or any high-level programming language. Excellent coding skills, strong understanding in OOPS, design patterns and their application. Self-learner with passion for technologies. Must know Secure by Design principles. Outstanding ability to both work independently and coordinate across geographies. Outstanding ability to communicate complex ideas and concepts to a variety of cross-group stakeholders. Strong organization skills, a bias for action, and ability to deliver results. Proven ability to deal with ambiguity and drive for clarity. Excellent ability to work efficiently, prioritize workflow, ramp quickly, and meet demanding deadlines. Outstanding communication skills and collaboration capabilities. Self-learner with passion for technologies. Able to deep dive in complex areas and self-drive. Preferred Qualifications: Proficient working knowledge of cloud-computing environments like Microsoft Azure, AWS, GCP - Azure preferred. Hands on experience in an object-oriented programming language such as C#, Java or Scala. Strong software design and problem-solving skills. Experience with modern software services engineering practices such as testing in production, live monitoring, data driven engineering. Rapid prototyping and iteration skills the next line. Experience with web service development and familiar with related technologies. Basic automation scripting skills with PowerShell and developing modules. Experience building and shipping production grade software or services. Experience using agile methodologies or test-driven development (TDD) Rapid prototyping and iteration skills. Background Check: Ability to meet Microsoft, customer and/or Government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud background check: This position will be required to pass the Microsoft Cloud background check upon higher/transfer and every 2 years they are after. Microsoft is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, gender, sexual orientation, gender identity or expression, religion, national origin, middle status, age, disability, veteran status, genetic information, or any other protected status. Our Culture: Growth mindset we practice a learn it all vs a know-it-all attitude. Wins are cheered, failures are celebrated and viewed as learning opportunities. Candour we believe in transparency and receiving and providing regular constructive feedback across the hierarchy. Diverse and Inclusive every voice matters and is appreciated. This is a safe environment where you can express yourself without fear of retribution. Leadership oriented each of us are leaderswho strive to create clarity, generateenergy,and deliver success.We believe in leading withempathy,trust,andcontext rather than control. Responsibilities Write well designed code with an emphasis on quality, maintainability, scalability, and performance. Analyse security threats to M365 and build monitoring components to address those threats. Solid understanding of Design and implement to enable real time, highly scalable, performant, and sustainable solutions. Deliver automated and well-tested features across different services and platforms. Use engineering best practices throughout the software development lifecycle to establish maintainable, reliable, and secure systems. Collaborate with teammates in various roles to plan and execute on key deliverables. Work in a culture of continuous improvement, adaptation, reflection, and growth. Learn quickly from your peers, projects, and interactions with customers. Provide on call support and monitor the health of services in production as part of DevOps culture. Execute the Dev-Sec-Ops approach to software delivery by designing, coding, testing, deploying and operating components of Microsoft 365 security monitoring system.

Job Title: Manager - Data Science Location: Hyderabad Department: Data Science Employment Type: Full-Time, Permanent Role Overview: As a Manager - Data Science at Blend, you won t just manage you'll lead by doing. This role demands strong hands-on expertise in Machine Learning (ML), Generative AI, Python, SQL, and any cloud environment (GCP, Azure, or AWS). You will stay deeply engaged in the technical side while mentoring and growing a high-performing team. You ll be responsible for leading end-to-end AI/ML project execution, collaborating with cross-functional teams, and driving innovation within Blend's Data Science practice. If you love solving complex problems, thrive in a fast-paced environment, and can translate business challenges into cutting-edge AI solutions, we d love to have you on board! Key Responsibilities: Delivery & Project Management: Lead the development and implementation of ML models, Generative AI solutions, and predictive analytics. Perform data mining, feature engineering, and statistical analysis to extract meaningful insights. Own project roadmaps, ensure quality control, and drive timely delivery of projects. Collaborate with Data Engineering teams to deploy and operationalize ML models. Automate and optimize workflows to enhance efficiency and streamline processes. Practice Development: Contribute to the scaling of Blend s Data Science practice by building new capabilities. Design industry-specific AI/ML solutions and contribute to thought leadership in AI/ML. Evaluate emerging AI trends and tools and integrate them into Blend s ecosystem. Lead innovation initiatives, research, and internal AI development. People & Leadership: Mentor and develop a high-performance data science team. Guide team members' career development and set performance benchmarks. Collaborate with cross-functional teams to ensure seamless execution of projects. Qualifications: Experience: 8+ years in Data Science & AI, with hands-on expertise in ML, Generative AI, Python, and SQL. Strong knowledge of ML algorithms (Classification, Regression, Forecasting, NLP, LLMs, Optimization, etc.). Proven experience in end-to-end ML deployment, including working with Azure, AWS, GCP, or Databricks. Industry Expertise: Demonstrated ability to solve complex business challenges in Retail, CPG, BFSI, Healthcare, or eCommerce. In-depth understanding of statistics, probability, stochastic processes, and causal inference. Excellent communication skills with the ability to explain AI concepts to non-technical stakeholders. Experience with big data tools such as Hadoop, Hive, PySpark, and ML pipelines. Bonus: Experience with Google Analytics, Adobe Analytics, or digital marketing analytics. Education: Bachelor s/Master s degree in Computer Science, Statistics, Math, Operations Research, or a related field. What You Get in Return: Competitive Salary: Your skills and contributions are highly valued, and we ensure your salary reflects your expertise and experience. Dynamic Career Growth: Our vibrant environment offers opportunities for rapid growth, providing the right tools, mentorship, and experiences to fast-track your career. Idea Tanks: Our Idea Tanks offer a space for you to pitch, experiment, and collaborate on ideas that can shape the future. Growth Chats: Engage in casual Growth Chats to learn from the best, whether it s over lunch or a laid-back session with peers. Snack Zone: Enjoy a variety of snacks to keep your energy high and ideas flowing. Recognition & Rewards: Expect regular Hive-Fives, shoutouts, and the chance to see your ideas come to life as part of our reward program. Fuel Your Growth Journey with Certifications: We support your growth by covering the cost of certifications to level up your skills. If you're ready to lead cutting-edge AI projects and grow within a dynamic team, Blend is the place for you. Apply today to be part of an innovative and collaborative culture! Qualification : Bachelors/Masters degree inComputer Science, Statistics, Math, Operations Research, or a related field.

Position: Project Manager Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is revolutionizing the industrial workforce by connecting front-line workers, back-office teams, and assets through our patented, Code-Free platform for SAP and IBM Maximo. Our solution digitizes traditionally manual, paper-based processes in maintenance, operations, and supply chain, empowering workers with configurable mobile apps and enabling real-time visibility and insights for back-office teams. Trusted by industry leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, Innovapptive improves asset uptime, productivity, safety, and workforce management saving millions for our clients. Backed by Tiger Global Management, a global marquee fund with over $30 billion in assets and a history of investing in unicorns like Spotify and Netflix, we are driven by our people, innovation, and a mission to empower 350 million industrial workers worldwide. Role Overview: As a Project Manager, you will lead project delivery ensuring scope, timeline, budget, and quality targets are met. You will engage with customers, manage expectations, coordinate cross-functional teams, and mitigate risks to deliver business outcomes. Your role includes resource planning, stakeholder collaboration, and continuous project monitoring. Key Responsibilities: Lead project teams to deliver projects on time and as per requirements. Monitor progress and risks; resolve issues proactively and escalate as needed. Facilitate effective communication across project teams and departments. Develop, maintain, and communicate comprehensive project plans. Manage internationalization and translation project intakes and executions. Ensure project team members possess the required skills and qualifications. Perform other duties as assigned. Qualifications & Experience: Bachelor s degree in Business, Software Engineering, Computer Science, or equivalent. 5 7 years of project management experience in software development or software projects. Strong understanding of SDLC processes; ERP experience is a plus. Proficient with project management tools and methodologies. Excellent verbal and written English communication skills. Experience working in a global, customer-facing role. Ability to manage multiple priorities in a fast-paced, dynamic environment. Passion for continuous learning and skill development. What We Offer: Innovative, collaborative, and entrepreneurial work culture. Opportunity to work with global brands on impactful projects. Competitive salary with performance-based bonus. Comprehensive medical insurance covering family members. Paid maternity and paternity leave. Generous vacation and paid time off. Bi-annual performance reviews and transparent feedback. Access to extensive learning and development resources. Employee interest groups and clubs for professional and personal growth. Innovapptive is an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds to apply. Qualification : Bachelors degree in Business, Software Engineering, Computer Science, or equivalent.

Job Description: Safety Officer Experience: 2+ Years Qualification: Diploma in Construction Safety, Diploma in Health & Safety Job Description: We are looking for a Safety Officer to ensure the safety and health of all personnel on site and in our workplace. The ideal candidate should have a minimum of 2 years of experience in safety management, specifically in construction or industrial environments, and be well-versed in safety standards and practices. Key Responsibilities: Toolbox Talks & Safety Training: Prepare and deliver Toolbox Talks to ensure the team is up-to-date on safety protocols. Organize and arrange safety training classes and workshops for employees, including first aid and fire safety training. Arrange monthly safety bulletin distributions to keep the team informed about the latest safety practices. Accident Reports & Statistics: Prepare monthly safety statistics to track accidents, incidents, and overall safety performance. Draft and maintain accident reports and analyze root causes to improve future safety measures. Safety Inspections & Equipment Checks: Conduct regular inspections of workplace safety equipment, such as fire extinguishers, and ensure they meet safety standards. Conduct routine safety inspections and ensure all safety regulations and compliance requirements are followed. Safety Competitions & Awareness Programs: Organize safety competitions such as quizzes, slogan competitions, and poster exhibitions to increase awareness and engagement among employees. Safety Documentation & Reporting: Maintain and update safety checklists to ensure compliance with all required safety procedures. Participate in management meetings to discuss safety performance, risks, and improvement strategies. Other Duties: Provide suggestions and improvements on health and safety measures in the workplace. Collaborate with various departments to ensure a safe working environment and compliance with health and safety regulations. Qualifications and Skills: Experience: Minimum 2 years of experience in safety management in construction or similar environments. Certifications: Diploma in Construction Safety and Diploma in Health & Safety are mandatory. Technical Skills: Ability to prepare and deliver toolbox talks and safety training programs. Skilled in preparing accident reports, safety statistics, and checklists. Strong knowledge of safety regulations and procedures in construction or industrial environments. Communication: Excellent communication and interpersonal skills to handle safety training, awareness programs, and safety meetings. Additional Skills: Ability to organize safety competitions, such as quizzes and poster competitions, to raise safety awareness among employees. Detail-oriented with strong organizational and planning skills to arrange and track safety activities and training. What We Offer: Competitive salary and benefits. A dynamic and collaborative work environment. Opportunities for professional development and growth in the field of safety management. Qualification : Diploma in Construction Safety and Diploma in Health & Safety are mandatory.

Job Description We are seeking a Senior Kubernetes Architect to join our team. In this role, you will not only fine-tune Kubernetes clusters for optimal performance but also lead our Kubernetes adoption strategy and serve as a thought leader in cloud-native technologies. Job Duties and Responsibilities: Kubernetes Cluster Optimization: Design, implement, and optimize Kubernetes clusters to ensure high availability, scalability, and performance. Diagnose and resolve complex issues related to cluster performance and stability. Develop and implement best practices for Kubernetes deployments, including security, monitoring, and management. Strategic Leadership: Define and drive the Kubernetes adoption strategy across the organization. Collaborate with stakeholders to align Kubernetes strategies with business goals and technical requirements. Advocate for and lead the adoption of cloud-native technologies and methodologies. Thought Leadership: Stay abreast of the latest developments in Kubernetes and related technologies. Share insights and knowledge through internal workshops, presentations, and documentation. Contribute to the community through blogs, speaking engagements, or open-source projects. Architectural Design: Create and maintain architectural frameworks and guidelines for Kubernetes deployments. Evaluate and recommend tools and technologies that complement Kubernetes ecosystems. Lead design reviews and provide guidance on complex architectural decisions. Team Collaboration: Work closely with development, operations, and DevOps teams to integrate Kubernetes solutions effectively. Mentor and guide junior team members on Kubernetes best practices and advanced techniques. Facilitate cross-functional collaboration to drive successful Kubernetes initiatives. Qualifications: Experience: 15+ years of experience in software engineering with at least 8+ years focusing on Kubernetes architecture and operations. Proven experience in designing, deploying, and tuning large-scale Kubernetes clusters. Technical Skills: Deep understanding of Kubernetes architecture, including components such as Pods, Services, Deployments, and Custom Resources. Proficiency in containerization technologies (Docker, containers). Experience with CI/CD pipelines, infrastructure as code (IaC), and cloud platforms (AWS, Azure, GCP). Leadership Skills: Demonstrated ability to lead strategic initiatives and drive adoption of new technologies. Excellent communication skills with the ability to influence and guide diverse teams. Education: Bachelor s degree in computer science, Engineering, or a related field (or equivalent experience). Relevant certifications (e.g., Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD)) are a plus. Benefits: We strongly believe in a competitive salary and benefits package for our employees. Along with the opportunity to work on cutting-edge technologies in the Biotechnology Industry, Clovertex also reimburse AWS certifications at various levels. Clovertex understands the importance of Work Life balance and provides Hybrid work model. Health insurance and benefits for the employees and dependents. Additional Information: Clovertex is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a positive and inclusive work environment for all employees. Qualification : Bachelors degree in computer science, Engineering, or a related field (or equivalent experience).

Required Skill Set: Minimum 7+ years of experience Candidate should have detailed understanding of React, React Hooks and Redux Expert in HTML5, JavaScript, ES6 and Typescript Experience in using CSS/CSS3 (SASS & LESS) and Bootstrap Minimum 2+ years of hands-on experience in design and development of web applications using React JS Proficiency in one or more JavaScript frameworks REACT JS / Angular 6/7. Good knowledge in writing client side restful APIs Strong background in delivering enterprise level applications. The ability to communicate clearly in both written and spoken English to all project participants. Experience with GitHub. Experience identifying and remediating security vulnerabilities. Should be well versed with test driven development and be knowledgeable on associated tools and practices. Ability to lead by example, motivating team to produce excellent results. Should be good with SDLC processes and agile methodologies. Must be willing to absorb functional and business requirements. Innovative and explore ways to solve and fix client issues. Roles and Responsibilities: We are looking for a front-end senior developer who is a team player and loves fast paced working environment. Manage team dynamics and use interpersonal skills to achieve the project goals. Work independently with minimum supervision. Employment Type Full Time Industry Information Technology, Product, and Services. About Techouts Would you want to be a part of an organization that is thriving consistently to expand its echelons and innovating Digital Transformation. At Techouts we intend to vie with the best by serving and emulating client expectations. We provide high end product engineering- services and solutions primarily in Digital Technologies, platforms like SAP Hybris, Adobe (Full Stack) and Java. Headquartered in Hyderabad, Techouts has Operations in Noida and Bangalore Why Techouts? 1. Opportunity to work with clients of indisputable repute 2. Upskilling programs that facilitate career progression 3. Consistent in updating learning and development modules as per the current trends and needs. 4. Scaling Growth opportunities since we are increasing the headcount and our portfolio.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management