SLA Adherence Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Associate / Manager / Senior Manager Operations Location: Mumbai | Qualification: BCom / MCom from a reputed College/University | Experience: 2 4 years preferred Job Overview We are looking for a detail-oriented and proactive professional to join our Operations Department. The role involves managing day-to-day operational activities, coordinating with cross-functional teams, ensuring compliance, and maintaining accurate records. The candidate will handle various financial and transactional operations while adhering to regulatory guidelines. Key Responsibilities Transaction Monitoring: Prepare and maintain a synopsis for transactions and monitor each transaction event closely. Cross-Functional Coordination: Collaborate with Legal, Compliance, and Accounts teams for execution, compliance, and fee recovery. Regulatory Compliance: Monitor interest payments and follow up with clients/authorities per SEBI guidelines. ERP & Data Management: Perform ERP data entry, including document uploads, payment schedules, and execution entries. Asset & Document Control: Manage pledging/unpledging of shares, monitor fund transfers, and maintain document custody. Reporting & Documentation: Perform CERSAI site entries and manage Annexure A documentation. Customer Service: Maintain Turnaround Time (TAT) for customer requests and follow up for required data like BENPOS, QCR, and HLY. Skills & Competencies Technical Knowledge: Proficiency in ERP systems, financial transactions, and regulatory compliance. Coordination: Strong communication skills to manage multiple priorities and cross-functional stakeholders. Organization: High attention to detail with the ability to work under tight deadlines. Proactive Approach: Capable of handling day-to-day tasks with minimal supervision. Qualification : BCom / MCom from a reputed College/University

Sr. Infrastructure Operations & Services Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Company Overview Nomura is a global financial services group spanning ~30 countries and regions. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura has a long-standing tradition of disciplined entrepreneurship and thought leadership. Nomura Services India (Powai) supports global operations with world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support. Powai serves as a critical platform for Nomura s growth and global expansion strategy. Role Overview The Sr. Infrastructure Operations & Services role offers an opportunity to join a global, diverse engineering team in a hands-on capacity. You will be responsible for supporting and optimizing Nomura s cloud infrastructure while collaborating with cross-functional teams to ensure reliability, scalability, and operational excellence. Key Responsibilities Cloud Operations & Support Provide follow-the-sun support for the Global Cloud Operations team, including on-call rotation and weekend coverage as required. Lead incident response and problem resolution with urgency, ensuring minimal business disruption. Manage cloud environments across AWS platforms, ensuring stability, performance, and security. Infrastructure & Automation Deliver Public Cloud projects through design and implementation, collaborating with Cloud Engineering teams. Develop and maintain robust Infrastructure as Code (IaC) artifacts using tools such as Terraform, AWS CloudFormation, and Ansible. Optimize cloud systems to improve reliability, scalability, and deployment velocity. Kubernetes & Container Management Troubleshoot and resolve issues related to Kubernetes infrastructure, networking, and container orchestration. Collaborate with software engineering teams to optimize application deployment and performance on Kubernetes environments. Documentation & Compliance Document processes, procedures, and configurations to facilitate knowledge sharing. Ensure adherence to compliance and regulatory requirements. Required Skills & Experience Hands-on experience: 5 8 years in AWS platform management. Automation & IaC: Proficiency with Terraform, AWS CloudFormation, Ansible. Kubernetes & Containers: Working knowledge of Rancher/RKE2 and AWS EKS; containerization with Docker/Podman. Monitoring & Logging: Experience with Prometheus, Grafana (preferred), ELK stack. Operating Systems: Strong Linux/Unix/Windows skills. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in fast-paced, high-pressure environments. Preferred Skills AWS certifications (e.g., Solutions Architect, SysOps Administrator). Kubernetes certifications (e.g., CKA, CKAD). Experience with CI/CD pipelines and hybrid/multi-cloud strategies. Programming skills in Python for cloud API automation. Strong interest in emerging cloud and infrastructure technologies. Why Join Nomura This role provides a unique opportunity to drive cloud infrastructure strategy, implement automation, and support global operations in a highly dynamic and collaborative environment. You will work at the forefront of emerging technologies while contributing to Nomura s global technology footprint.

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

Position: Additive Inside Sales Executive Location: Mumbai Employment Type: Full Time Experience Required: 3 5 Years Industry: Additive Manufacturing / Industrial Equipment / Sales Support Job Overview We are looking for a detail-oriented and proactive Inside Sales Executive Additive Division to manage consumables and spare parts sales. The ideal candidate will efficiently handle customer RFQs, process orders, coordinate with suppliers, and drive repeat business by closely tracking consumption patterns. If you have a passion for sales operations, customer service, and managing backend processes with precision, we d love to hear from you. Key Responsibilities Respond to incoming RFQs from customers and service engineers, providing accurate and timely quotations. Track consumable usage and proactively follow up with customers to generate repeat business. Process customer orders efficiently while ensuring adherence to delivery schedules and specifications. Collaborate with suppliers or product managers to gather pricing and availability, negotiate terms, and place purchase orders as required. Coordinate import activities: Prepare and manage documentation Ensure compliance with import laws and tariffs Oversee customs clearance Work with logistics teams and customs brokers to ensure timely clearance of imported goods. Monitor inventory levels and anticipate demand to avoid shortages or overstock situations. Maintain comprehensive records of RFQs, quotes, orders, and supplier communications. Review and verify supplier invoices and match them with received goods for quality and quantity. Keep customers updated on the status of their orders, delivery timelines, and resolve any issues proactively. Identify and implement process improvements to increase operational efficiency and customer satisfaction. Required Skills & Qualifications 3 5 years of experience in inside sales, order processing, supply chain coordination, or customer support preferably in industrial or additive manufacturing sectors. Strong understanding of sales coordination, consumables tracking, and procurement processes. Experience with import procedures, documentation, and dealing with customs clearance. Excellent communication and negotiation skills. Proficiency in MS Office (Excel, Outlook) and familiarity with ERP/CRM systems. Strong attention to detail, with the ability to multitask and meet tight deadlines. Customer-first mindset with the ability to build and maintain professional relationships. Opportunities for career growth in industrial and additive manufacturing domains Supportive and collaborative team environment Exposure to global vendors, processes, and supply chain operations Apply now and be part of a fast-growing and innovative team in the additive manufacturing space.

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Job Title: Relationship Manager NRI Department: Retail Banking Location: Mumbai Experience: 5 to 10 Years (Relevant Branch Banking Experience) Education: Graduate (Any discipline); Postgraduate preferred Job Purpose: The Relationship Manager NRI is responsible for acquiring new-to-bank NRI customers and deepening existing relationships through tailored financial solutions. This role plays a key part in enhancing customer engagement, cross-selling banking products, and ensuring world-class service delivery. The role demands close coordination with internal teams like product and operations to create seamless customer experiences, aligned with the overall goals of the branch banking division. Key Responsibilities: Customer Acquisition & Relationship Building Acquire NTB (New-to-Bank) NRI customers through referrals, networking, and targeted sales efforts. Build long-term relationships by understanding customer needs and delivering personalized banking solutions. Expand existing customer relationships by penetrating group or family accounts. Sales & Product Advisory Cross-sell relevant banking and investment products based on customer profiling and financial needs. Promote new product offerings or enhancements to deepen wallet share. Ensure proactive engagement and advisory support to retain high-value NRI clients. Customer Service & Experience Provide timely resolution of customer queries and complaints, ensuring high satisfaction. Track service turnaround times and ensure all service requests are fulfilled as per SLA. Collaborate with the Senior Relationship Manager NRI to maintain a best-in-class service model. Internal Coordination Work with product, operations, and compliance teams to ensure smooth transaction processing and service delivery. Maintain accurate and updated relationship records for all assigned customer accounts. Sales Strategy & Initiatives Assist in designing and executing special sales campaigns, customer meets, and NRI engagement events. Provide market intelligence and competitor insights to enhance acquisition and retention strategies. Suggest process improvements to enhance service quality and operational efficiency across the branch. Skills & Competencies: Strong relationship management and interpersonal skills Knowledge of NRI banking products, regulatory norms, and global remittance platforms Ability to communicate effectively and persuasively Goal-oriented, self-motivated, and customer-centric High integrity and adherence to compliance guidelines Qualifications: Graduate in any discipline (mandatory) Postgraduate or MBA (preferred) Experience Required: 5 to 10 years of experience in branch banking, preferably in NRI customer management Summary: The Relationship Manager NRI plays a strategic role in acquiring, retaining, and growing NRI client relationships through superior customer service, product advisory, and process excellence. As a key driver of branch performance, the incumbent will work closely with cross-functional teams to achieve business targets while ensuring regulatory compliance and customer satisfaction. Qualification : Graduate (Any discipline); Postgraduate preferred

About Procurement Procurement is a key function within Unilever s Supply Chain, managing over 30 billion in global materials and services spend across a network of more than 60,000 suppliers. Our role is to ensure the right services and materials are sourced responsibly and sustainably, helping our purpose-driven brands thrive. We work closely with business stakeholders to drive innovation, enhance consumer experiences, and optimize financial performance through strategic procurement. We lead the way in digital procurement, leveraging cutting-edge tools and analytics to make data-driven decisions. Our strategy Procurement with Purpose is built on three pillars: Purpose-Led, Value-Driven, and Future-Fit. About Marketing & Business Services (MBS) Procurement MBS Procurement oversees Unilever s supplier strategy and sourcing for third-party spend across Marketing, Business Services, and IT. Supporting brands, divisions, and markets, we drive growth through strategic supplier management, cost and value optimization, sustainability, and innovation. With an annual spend of approximately 10 billion and a supplier base of 40,000, MBS Procurement plays a pivotal role in Unilever s global operations. Role: Procurement Assistant Strategic Sourcing Manager Outsourcing The Procurement Assistant Strategic Sourcing Manager for Outsourcing will enhance the efficiency of our outsourced services through expertise-driven strategies, clear accountabilities, capability development, and strong business partnerships. Key Responsibilities: Manage a global spend of approximately 45 million across Finance & Supplier Operations. Lead regional/global strategic sourcing projects, including RFx processes, CPM execution, negotiations, commercial alignment, and contract finalization to maximize commercial benefits. Oversee sourcing project management, ensuring seamless coordination with stakeholders, including VMO, tax, legal, finance, and suppliers, for timely contract approvals and issue resolution. Ensure contractual agreements are aligned with internal finance, legal, and stakeholder requirements. Collaborate with finance teams to track commercial benefits and report them in Unilever s procurement tools. Manage contract modifications, ensuring compliance and approvals from relevant stakeholders. Work closely with Strategic Sourcing Managers, Portfolio Leads, regional/global teams, and supplier operations to establish preferred supplier listings and rate cards. Utilize eProcurement tools to enhance transactional efficiencies and maximize value. Develop and implement market-specific portfolio strategies in collaboration with UniOps stakeholders and Strategic Sourcing Managers. Identify cost-saving opportunities and establish strategies to meet annual savings and cash targets. Address escalations and issues, collaborating with internal and external teams to ensure prompt resolution. Drive transparency and adherence to procurement policies. Support additional procurement initiatives and projects at local/global levels. Qualifications & Experience: Bachelor s degree in Business, Finance, Supply Chain Management, or a related field. 5+ years of procurement experience (preferably in Indirect Procurement). Strong expertise in sourcing, negotiation, contracting, and supplier relationship management. Deep understanding of supply markets, value chains, and FMCG industry dynamics. Experience in outsourcing and business services procurement is a plus. Proven experience in medium to large-scale project management. Proficiency in Unilever s procurement systems (e.g., Coupa, CPM, CLM, SRS, Buyer s Console, Aravo) and analytical tools (Excel, Power BI). Core Competencies & Skills: Ability to thrive under pressure in a complex, global environment, balancing diverse stakeholder expectations. Strong problem-solving and analytical skills with a results-driven approach. Excellent oral and written communication skills, including presentation abilities. Effective stakeholder management and collaboration skills. Passion for continuous improvement and process optimization. Ability to work in dynamic environments, adapting to change with agility. Strong financial and business acumen. Experience leading cross-functional global teams and driving strategic initiatives. Key Internal & External Relationships: Internal: Procurement Teams (Outsourcing, UniOps, Sourcing, Supplier Operations) Finance, Supply Chain, Legal, Tax, Treasury, HR, Sustainability Procurement Strategy & Insights Teams Business Partners (UniOps VMO, Regional & Global Market Teams) External: Suppliers & External Partners Diversity, Equity & Inclusion Statement Unilever is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate, irrespective of age, disability, gender identity, race, religion, sexual orientation, marital status, pregnancy, or any other legally protected status. Unilever is dedicated to building an environment where everyone can thrive, contribute, and grow. Qualification : Bachelors degree in Business, Finance, Supply Chain Management, or a related field.

Overview: Are you ready to take on a new challenge? Are you looking for fully remote work? Are you wanting to move away from SOX work and elevate your skill set by performing more risk-based reviews? Does the thought of joining a growing team with the opportunity to help shape it, motivate you? If you answered yes to these questions, then we have an exciting opportunity for you. DXC Technologies is hiring an IT Audit Manager within the Internal Audit group. This role will primarily support information technology, operational, and regulatory audits including advisory services across the various DXC offerings. We are seeking an IT Audit Manager with exceptional information technology and analytical skills to join our team. As a critical thinker and excellent communicator with a keen interest in improving an organization s internal control structure, you will help manage stakeholder relationships and play a key role in the full lifecycle of audits. This role does not require you to perform Sarbanes-Oxley (SOX) testing, as that is managed by a separate department. Excellent communication skills, data-driven auditing experience and the ability to partner with and influence stakeholders are essential. If you possess relevant experience with strong attention to detail and a commitment to delivering high-quality outcomes, apply today to join our team. About DXC Internal Audit The DXC Internal Audit group is undergoing a period of growth and transformation. We are looking to further develop our in-house talent to support the growing needs of DXC. DXC IA is responsible for providing audit and advisory services across the various offerings at DXC. You will be joining an international department based out of various locations. Role & Responsibilities: Manages the review of records, processes, and procedures to ensure adherence to company, regulatory and legal guidelines. Establishes and maintains an internal audit schedule to verify and examine routine organizational operations and to ensure the protection of assets. Ensures audit schedules are met in a timely manner. Supervise staff auditors (both internal staff and external co-source resources). Facilitate targeted risk assessments to determine the scope of audit projects. Perform process walk-throughs to facilitate the development of the audit scope and approach during the planning phase. Oversees the analysis of data obtained during an audit assignment to ensure the adequacy of business controls and integrity of reported data. Reviews audit records and advises management when business practices are not in compliance with laws or fail to provide necessary controls and factual records; makes recommendations as appropriate. Facilitate/Execute/conduct technology, regulatory, and operational audits, which include the testing of internal controls and business-related processes. Maintains working papers, schedules, and reports of audit activities; coordinates activities with outside independent auditors to ensure that the job is completed according to budget. Develops, recommends, and implements auditing policies, programs, and procedures to ensure complete and factual reviews of routine business operations. Provides real-time feedback and training to enhance team performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Researches and stays abreast of current audit concepts and methods. Job Requirements: Bachelor s degree in a business-related field, preferably with a concentration in Information Technology, Accounting, or Finance CISA, CIA or CISSP required Demonstrate a high level of integrity and sound independent judgement Strong analytical and organizational skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Information Technology/Auditing background with 7 12 years of experience in internal controls, consulting, advisory, and professional services. Big-4 experience required Four or more years of leadership or supervisory experience Sound technical understanding and the ability to learn new concepts quickly Advanced experience working with common operating systems, business applications and relational database systems (Information Technology audits) Demonstrated success in people management and mentoring Ability to multi-task, work effectively in a team-oriented environment as well as independently Excellent analytical, technical, and problem-solving skills Exceptional verbal and written communication, collaboration, and time management skills Able to identify and summarize audit issues, as well as create meaningful and succinct audit reports Ability to lead and work in a remote team environment Preferred Qualifications: Prior Big Four experience required and must be in current role Technology industry experience Financial Audit experience Experience with data analytics and visualization software Additional language skills Good personal computer and business solutions software skills Good negotiation skills Willingness to travel Qualification : Bachelors degree in a business-related field, preferably with a concentration in Information Technology, Accounting, or Finance

Channel Account Manager Location: Mumbai Job Category: Channel Account Job Schedule: Full-Time Role Overview We are seeking a Channel Account Manager (CAM) to drive revenue growth and strengthen Fortinet s presence as a global leader in Unified Threat Management. You will manage reseller partnerships at Select and potential SELECT levels, spearhead new business development, and ensure partner enablement and training across the assigned territory. Key Responsibilities Relationship Management: Build and maintain professional relationships with key personnel in assigned Select and potential SELECT accounts. Partner Enablement: Develop and execute training plans to ensure partners are equipped to sell and support Fortinet solutions. Sales Operations: Maintain accurate sales forecasting and update Salesforce regularly, leveraging deep knowledge of the sales cycle to exceed quotas. Strategic Planning: Lead joint partner planning processes, setting mutual objectives, critical milestones, and certification targets. Conflict Resolution: Mitigate channel conflicts through clear communication and adherence to Fortinet channel program guidelines. Network Expansion: Proactively recruit and qualify new partners to drive the adoption of new technologies. Required Skills & Experience Industry Expertise: Proven experience in channel sales and territory management within the networking or security sectors. Business Planning: Experience building integrated business and marketing plans with partners. Channel Knowledge: Strong familiarity with distribution channel models and high-volume mid-market sectors. Execution: Track record in opportunity identification, sales forecasting, and deal closure. Soft Skills: Excellent presentation, interpersonal, and communication skills in English; self-motivated and competitive.

Company Secretary Location: Mumbai | Qualification: CS (Company Secretary) | Experience: 2 5 years of relevant experience Job Overview We are seeking a proactive and detail-oriented Company Secretary to manage corporate governance, compliance, and secretarial functions. The ideal candidate will have experience in listed companies, SEBI compliance, and corporate legal matters, ensuring timely and accurate statutory filings and adherence to regulations. Key Responsibilities ROC Compliance: Ensure timely filing, registration, and submission of documents, forms, returns, and applications with the Registrar of Companies (ROC). Governance: Convene and manage Board Meetings and General Meetings/Postal Ballots, including all pre- and post-meeting formalities. Regulatory Oversight: Independently handle all SEBI compliances and regulatory filings for stock exchanges. Entity Management: Oversee the incorporation and formation of Companies and LLPs, and manage secretarial and compliance audits. Legal Drafting: Draft, review, and vet contracts, legal agreements, deeds, and other corporate documents. Statutory Reporting: Prepare and compile Annual Reports and other mandatory statutory documentation. Capital Markets: Manage formalities for loans against shares; experience in IPO/FPO/Private Placement is preferable. Skills & Competencies Legal Expertise: Strong knowledge of corporate laws, SEBI regulations, and stock exchange compliance. Operational Independence: Ability to work independently and manage multiple complex compliance tasks. Communication: Excellent organizational and team leadership skills with a proactive approach to problem-solving. Industry Experience: Prior experience in listed companies and public offerings is a significant plus. Qualification : CS (Company Secretary)

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Principal Infrastructure Operations & Services Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Company Overview Nomura is a global financial services group with an integrated network across ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship and considered thought leadership. Nomura Services India (Powai) supports global operations with world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support. The Powai operation plays a critical role in facilitating Nomura s global business growth. Role Overview The Principal Infrastructure Operations & Services role focuses on Identity and Access Management (IAM), particularly Multi-Factor Authentication (MFA) systems. You will drive MFA implementation and migration projects, serve as a subject matter expert (SME), and ensure security and regulatory compliance across the organization. Key Responsibilities MFA Implementation & Migration Lead the migration from Cisco DUO and RSA SecurID to Microsoft Authenticator. Ensure minimal service disruption and optimal user experience during migrations. Technical Expertise & Support Act as SME for MFA technologies, including Cisco DUO, RSA SecurID, and Microsoft Authenticator. Provide technical guidance, integration support, and troubleshooting expertise. Design & Architecture Collaborate with architecture teams to design robust MFA solutions aligned with security requirements and industry regulations. Ensure solutions are scalable, secure, and compliant. Policy Development Develop and enforce MFA policies and procedures following organizational security frameworks and best practices. User Training & Support Conduct training and provide ongoing support for internal teams and end-users on MFA tools and processes. Monitoring & Reporting Implement monitoring solutions to track MFA usage and performance. Generate reports for management highlighting effectiveness and improvement opportunities. Risk Assessment Conduct risk assessments related to identity and access management. Identify vulnerabilities and propose remediation strategies to mitigate risk. Qualifications & Requirements Bachelor s degree in Computer Science, IT, or related field; Master s preferred. Minimum of 10 years of experience in Identity and Access Management, focusing on MFA solutions. Proven experience in financial institutions with strong understanding of regulatory and security requirements. Hands-on expertise with Cisco DUO, RSA SecurID, and Microsoft Authenticator, including migration projects. Strong knowledge of identity protocols (SAML, OAuth, OpenID Connect) and enterprise security frameworks. Excellent analytical, problem-solving, and communication skills. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Why Join Nomura This role offers an opportunity to lead critical IAM and MFA initiatives in a global financial institution, ensuring robust security, compliance, and seamless user experience. You will work at the forefront of identity security technologies while influencing enterprise-wide security strategy. Qualification : Bachelors degree in Computer Science, IT, or related field; Masters preferred

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: Deputy Manager Accounts Receivable Location: Mumbai Education: M.Com / B.Com Experience: Minimum 5 years (with at least 2 years in a supervisory or managerial role) About the Role We are looking for a highly motivated and experienced Deputy Manager Accounts Receivable to oversee and enhance our receivables operations. The ideal candidate will bring strong financial acumen, team leadership experience, and a proactive approach to process improvement. This is a key role that ensures accurate financial reporting, efficient collections, and strong customer relationship management. Key Responsibilities Team Leadership: Supervise, mentor, and guide the accounts receivable team to ensure high productivity and continuous professional development. Customer Account Reconciliation: Ensure accurate reconciliation of customer accounts with AR ledgers and financial statements. Collections Coordination: Liaise with banks and payment aggregators to ensure timely collections from customers. Reporting & Analysis: Prepare regular AR reports including aging analysis, collection status, bad debt provisions, and other key metrics. Policy Implementation: Develop, implement, and monitor AR policies and procedures in alignment with internal controls and compliance standards. Client Communication: Address and resolve customer inquiries, disputes, and escalations related to billing and payments in a timely and professional manner. Process Optimization: Identify areas for improvement in the AR cycle and implement automation or best practices to increase efficiency. Financial Closure & Compliance: Ensure timely monthly closures and accurate financial reporting. Ensure compliance with statutory and regulatory payment requirements. Cross-Functional Collaboration: Work closely with finance, sales, and customer service teams to resolve billing or payment issues and improve the end-to-end AR process. Required Qualifications & Skills Education: Bachelor s or Master s degree in Commerce, Finance, Accounting, or Business Administration. Experience: Minimum 5 years of experience in Accounts Receivable or a related financial role. At least 2 years in a supervisory or managerial capacity. Technical Skills: Proficiency in accounting tools such as Tally Prime, SAP, Oracle, or QuickBooks. Advanced knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, and Power BI. Core Competencies: Analytical Thinking: Ability to interpret financial data and make data-driven decisions. Communication: Strong verbal and written communication skills to effectively interact with internal teams and external stakeholders. Leadership: Proven ability to lead teams, set performance goals, and foster a collaborative work culture. Attention to Detail: Strong focus on accuracy in financial reporting and record-keeping. Organizational Skills: Ability to manage multiple priorities, deadlines, and maintain structure under pressure. Be part of a fast-paced, growth-oriented finance team. Work in a collaborative environment with cross-functional exposure. Opportunity to lead impactful process improvement initiatives. Competitive compensation and opportunities for advancement. Qualification : Bachelors or Masters degree in Commerce, Finance, Accounting, or Business Administration

Job Title: SOC Manager Location: Mumbai Education: Graduate / Post-Graduate Experience: 14 18 years in IT Security / Information Security Certifications Required: CISSP or CISM About the Role We are seeking an experienced and dynamic SOC Manager to lead our Security Operations Center (SOC) and drive our cybersecurity defense strategy. The ideal candidate will have deep expertise in IT security, excellent leadership capabilities, and a proven track record of managing 24/7 SOC operations. In this critical role, you will be responsible for monitoring, detecting, responding to, and preventing cybersecurity threats across the organization. Key Responsibilities Leadership & Team Management: Lead, mentor, and manage the SOC team to ensure high performance and continuous development. Foster a high-performance culture, emphasizing ownership, accountability, and collaboration. Act as the primary escalation point for high-priority security incidents. SOC Operations: Oversee 24/7 security monitoring and real-time threat detection across the organization s infrastructure. Ensure smooth operations of SOC processes and consistent coverage of security monitoring tasks. Incident Management: Direct and coordinate all aspects of the incident response lifecycle identification, containment, investigation, remediation, and recovery. Ensure timely escalation and communication with executive leadership during major incidents. Security Tools & Technologies: Manage and optimize security tools and platforms including SIEM, PAM, firewalls, proxies, endpoint protection, etc. Ensure tools are properly configured and tuned for optimal threat detection and minimal false positives. Threat Intelligence & Analysis: Utilize threat intelligence feeds and platforms to proactively monitor emerging threats. Correlate threat intelligence with internal data to assess risk and recommend defensive strategies. Process Improvement & Automation: Drive continuous improvement and automation of SOC processes using SOAR and related tools. Enhance response efficiency through playbooks, automation scripts, and workflow optimization. Cross-Team Collaboration: Collaborate with IT, Application, and Network teams to ensure unified security efforts and seamless incident resolution. Act as a bridge between technical teams and business stakeholders. Reporting & Metrics: Define and report on key SOC performance metrics (KPIs) such as mean time to detect (MTTD) and mean time to respond (MTTR). Provide executive-level reporting on security incidents, trends, and the overall threat landscape. Compliance & Risk Management: Ensure SOC operations adhere to internal policies and external standards (e.g., ISO 27001, NIST, SEBI regulations). Support audits and compliance initiatives by providing evidence, reports, and expert insights. Security Posture Enhancement: Evaluate and recommend new technologies and methodologies to enhance detection and response capabilities. Contribute to the development and refinement of the organization s cybersecurity strategy. Training & Development: Lead SOC training initiatives to ensure analysts stay updated on the latest threats, tools, and best practices. Foster a learning environment with a focus on upskilling and career development. Key Skills & Competencies Leadership: Proven experience leading SOC or security teams in a fast-paced, mission-critical environment. Communication: Excellent verbal and written communication skills; ability to present to senior leadership and external stakeholders. Analytical Thinking: Strong problem-solving abilities; capable of analyzing complex security incidents and identifying root causes. Time Management: Exceptional organizational and prioritization skills; able to respond rapidly to high-impact incidents. Attention to Detail: Meticulous in investigation, documentation, and reporting. Mandatory Requirements 14 18 years of relevant experience in IT Security or Information Security CISSP or CISM certification (mandatory) Strong background in incident management, SOC tools, and regulatory compliance Hands-on experience in security monitoring, SIEM, SOAR, and threat hunting Be at the forefront of protecting a critical enterprise from evolving cyber threats Lead a talented team and shape the future of cybersecurity operations Exposure to a wide range of advanced tools and technologies Work in a culture that values innovation, accountability, and continuous learning Qualification : Graduate / Post-Graduate

Job Title: Assistant Manager / Deputy Manager IT Security Location: Mumbai Education: Graduate / Post-Graduate Experience: 4 10 years in IT & IT Security (minimum 2 years in a relevant security role) Role Overview We are seeking a driven and technically skilled Assistant Manager / Deputy Manager IT Security to join our cybersecurity team in Mumbai. This role focuses on Vulnerability Management, Penetration Testing, and Security Assessments across infrastructure and applications. You ll play a key role in identifying security risks, conducting security testing, and ensuring the overall resilience of our systems against evolving cyber threats. Key Responsibilities Perform Vulnerability Assessments and Penetration Testing (VAPT) on network infrastructure, web and mobile applications, and thick-client applications. Conduct configuration reviews for operating systems (Linux, UNIX, Windows) and databases, as well as security devices such as firewalls, routers, and switches. Perform manual and automated web application testing. Conduct source code reviews using both automated tools and manual techniques. Prepare comprehensive technical reports, including risk ratings and mitigation strategies. Ensure timely delivery of status updates, findings, and final reports to stakeholders. Collaborate with development and production teams for false-positive elimination. Stay updated with the latest threats, vulnerabilities, attack vectors, and exploits. Create and share threat intelligence reports on emerging security threats. Conduct cyberattack simulations and Red Team exercises to assess organizational preparedness. Support the design and evaluation of security architectures for infrastructure and applications. Required Skills & Experience Technical Experience (minimum 2 years in the below areas): Vulnerability Assessment and Penetration Testing (VAPT) Application Security Testing (Web, Mobile, APIs, Thick Clients) Patch Management and System Hardening Network Security Architecture Review Cybersecurity assessments and Red Teaming Security architecture design and review Hands-on experience with security tools such as: Nessus, Acunetix, IBM AppScan, nmap, Burp Suite, etc. Strong knowledge of Linux / UNIX systems (e.g., IBM AIX, Sun Solaris, HP UX) Familiarity with Active Directory and identity/access management Solid understanding of security frameworks and compliance requirements Experience preparing professional-grade PowerPoint presentations for technical/non-technical stakeholders Core Competencies Analytical Thinking: Ability to break down complex issues into actionable insights. Problem Solving: Strong troubleshooting skills in a dynamic IT security environment. Communication: Excellent written and verbal skills; capable of conveying complex security topics to different audiences. Collaboration: Proven ability to work across departments to deliver cohesive security solutions. Attention to Detail: High standard of accuracy in testing, documentation, and reporting. Work on cutting-edge security assessments across diverse platforms. Collaborate with a highly skilled team of cybersecurity professionals. Engage in Red Team operations and real-world attack simulations. Stay ahead with continuous learning in the ever-evolving threat landscape. Be a key player in strengthening the organization's overall security posture. Qualification : Graduate / Post-Graduate

Position Title: Regional Manager Collections Location: Mumbai Overview: We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies. Key Responsibilities: Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved Develop and implement field follow-up strategies and review logic to maximize recovery efficiency Conduct tracing and skip-tracing for unreachable or unresponsive customers Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations Allocate cases efficiently based on geography, vintage, and risk profile Track collection performance through daily reports, dashboards, and regular team reviews Identify underperforming areas and implement corrective actions to improve recovery efficiency Design and roll out collections improvement initiatives based on market trends and competitor analysis Ensure compliance with regulatory guidelines and company policies related to collections Meet departmental goals on a daily, weekly, and monthly basis Requirements & Qualifications: Graduate or Postgraduate from a recognized institute Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc. Hands-on experience with collections management tools, CRM systems, and MIS reporting Strong analytical, problem-solving, and decision-making skills Ability to work under pressure and meet aggressive targets Proven leadership abilities, strategic thinking, and people management experience Strong communication and negotiation skills Qualification : Graduate or Postgraduate from a recognized institute

Job Title: Deputy Manager IT Governance Location: Mumbai Experience: 6 10 Years Employment Type: Full-Time Education: Graduate in any discipline Designation: Deputy Manager Position Summary We are looking for a highly skilled and experienced Deputy Manager IT Governance to lead and support IT governance, risk management, and compliance initiatives. The ideal candidate will have a solid foundation in IT audit, risk lifecycle management, compliance frameworks (e.g., PCI-DSS, COBIT, NIST, GDPR), and demonstrated experience in aligning IT strategy with organizational goals. Key Responsibilities Governance, Risk & Compliance (GRC) Oversee risk assessments, remediation, monitoring, and governance activities across IT processes. Implement and manage risk mitigation plans and ensure periodic reviews of entitlement and access. Maintain risk registers and risk heat maps; track closure of identified risks within set timelines. Collaborate with cross-functional teams (IT, Legal, HR, Admin, etc.) to ensure strong internal controls. Conduct and support internal and external IT audits, including those required by CAG and under Companies Act 2013. IT Governance Framework Implementation Assist in deploying IT governance frameworks such as COBIT and ITIL to define roles, accountability, and decision-making across IT. Develop, maintain, and communicate IT policies, ensuring alignment with business objectives and compliance requirements. Contribute to lifecycle management of IT policies and procedures creation, approval, communication, and revision. Strategic Planning & Performance Management Align IT initiatives and investments with business strategy and measurable objectives. Track key IT performance indicators (KPIs) and drive value through IT performance and service delivery. Identify opportunities for continuous improvement in IT governance and operations. Compliance & Regulatory Alignment Ensure compliance with internal policies and external regulations such as GDPR, RBI, SEBI guidelines, and PCI-DSS. Provide support during regulatory audits and ensure timely closure of compliance gaps. Work on financial, HR, corporate governance, and administrative audits to ensure holistic risk coverage. Stakeholder Management & Communication Liaise with business units and senior management to communicate IT governance priorities and risks. Prepare governance meeting materials, track action items, and ensure alignment across business and IT functions. Educate internal stakeholders on risk awareness, compliance best practices, and IT governance principles. Required Experience & Skills Experience: 6+ years of experience in IT, including 3+ years in IT Governance, Risk Management, Compliance, or IT Audit. Preferred exposure to both public sector and private enterprise audits. Technical Knowledge: Deep understanding of frameworks such as COBIT, ITIL, NIST, PCI-DSS, ISO27001, SOX. Familiarity with application security, data privacy, identity & access management, and information security domains. Knowledge of GDPR, IT regulatory compliance, and internal controls. Skills: Strong communication and presentation abilities with the capability to influence stakeholders across all levels. Analytical, structured thinking with experience in MIS reporting, governance documentation, and RCA preparation. Familiarity with security incident response and entitlement management. Ability to manage cross-functional projects and drive change. Desirable Certifications (Preferred but not Mandatory) CISA, CISM, CRISC, CGEIT, ITIL, ISO 27001 Lead Auditor/Implementer, PMP Play a pivotal role in shaping IT governance and compliance frameworks. Contribute to strategic business planning by aligning IT with enterprise risk goals. Gain exposure to regulatory and statutory audit processes, including CAG and Companies Act compliance. Qualification : Graduate in any discipline