SLA Compliance Jobs in Pune

Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.

Legal Operations Associate Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Founded in 2015 and headquartered in Denver, Colorado, we operate across 12,000+ sites in over 10 countries with a mission-driven, fast-paced culture. Position Summary Redaptive is seeking a Legal Operations Associate to support day-to-day activities within the Legal Department. This role is responsible for managing contracts, tracking legal workflows, and supporting compliance and process improvement initiatives in a growing, fast-paced organization. Key Responsibilities Contract Management & Tracking Prepare and file legal and corporate documents in internal systems. Maintain accurate records of contracts, legal files, and correspondence. Monitor contract lifecycles, including signature routing, renewals, and expirations. Coordinate contract requests between internal stakeholders and the Legal Department. Workflow Coordination Triage incoming legal requests and support task allocation to optimize turnaround times. Serve as a liaison between the Legal Department and other internal departments. Department Support Support legal due diligence, audits, and compliance documentation efforts. Liaise with external counsel and vendors for document collection. Participate in process improvement initiatives to enhance efficiency. Required Skills & Qualifications Software Tools: Familiarity with document management tools (e.g., Contract Wrangler, SharePoint, Salesforce). Task Management: Experience with ticketing systems such as JIRA or Asana. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge: An understanding of legal document types is a plus. Experience: 1 2 years in a legal, compliance, or corporate administrative environment. Education: Bachelor s degree in Law, Business Administration, or a related field. Perks & Benefits Financial Wellbeing: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Growth: Access to continuous learning programs and certifications. Live Well: Comprehensive health insurance and Employee Assistance Program. Qualification : Bachelors degree in Law, Business Administration or a related field

Job Title: Security Engineer Location: Pune We are looking for a skilled Security Engineer to join our Cloud Infrastructure & Security team. In this role, you will be responsible for managing and securing all aspects of e-commerce product security and compliance within the AWS cloud environment. The ideal candidate will have a strong background in application and infrastructure security, vulnerability assessment, penetration testing, and a proven track record of participating in security audits. Key Responsibilities: Lead and participate in security audits across multiple environments, including web security, application security, mobile app security, network security, and IT infrastructure security. Conduct thorough Vulnerability Assessments and Penetration Testing (VAPT) to identify and mitigate potential risks in applications, AWS resources, configurations, and IT infrastructure. Collaborate with cross-functional teams to ensure the security of the e-commerce products, proactively identifying gaps in security and implementing the necessary controls. Prepare detailed VAPT reports using predefined templates and assist in finalizing audit reports for management. Coordinate with relevant teams to ensure timely resolution of identified security issues. Create and maintain security checklists, test cases, and test scenarios to facilitate security audits and penetration tests. Implement industry-standard security controls for AWS resources, including vulnerability management and configuration hardening. Perform penetration tests on computer systems, networks, and applications, identifying weaknesses and recommending solutions. Conduct physical security assessments of systems, servers, and network devices, focusing on firewall maintenance, network security, and other critical infrastructure components. Provide regular updates to management regarding security findings, vulnerabilities, and remediation plans. Review and offer actionable feedback on information security issues, collaborating with engineering teams to ensure timely fixes. Drive improvements in security services, including hardware, software, policies, and procedures. Identify areas for enhancing security education and awareness among internal users. Stay current with the latest malware and security threats, ensuring that the security strategy is responsive to new challenges. Manage and monitor security operations with AWS, XDR/EDR, Microsoft O365 security, and SaaS-based applications. Desired Skills & Experience: 5+ years of experience in AWS application and infrastructure security, Vulnerability Assessment, and Penetration Testing. At least 2 security audits completed, with at least one audit performed in the past 12 months. Solid experience working in heterogeneous environments and specifically with AWS Cloud. Product-based company experience is a plus. Hands-on expertise with VAPT using industry-standard tools such as Qualys, Nessus, WebInspect, Acunetix, Metasploit, Burp Suite Pro, Netsparker, etc. Strong experience with Linux administration and security (hardening servers according to industry best practices). Familiarity with OWASP security requirements and experience implementing them across applications and infrastructure. Proficiency in penetration testing on web and mobile applications, cloud environments, and network infrastructures. AWS Security experience is mandatory. Experience with XDR/EDR, Microsoft O365 security, and SaaS security is highly desirable. Strong analytical skills and the ability to identify vulnerabilities and risks across platforms. Certifications: CCNA, CompTIA+, or similar; AWS Security Specialty or similar certifications are preferred. Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical teams. Strong organizational skills and the ability to prioritize tasks effectively. Ability to work with a product-ownership mindset while maintaining security across all systems and applications. What We Offer: Competitive salary and benefits. A dynamic and collaborative work environment where innovation and security are top priorities. Opportunities for continuous learning and career growth in the field of cloud and cybersecurity. If you have a passion for security, experience with AWS, and want to be part of a growing team protecting critical infrastructure, apply today!

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

HR Executive Experience: 2 4 Years Location: Pune Employment Type: Full-Time Immediate Joining Preferred About the Role We are seeking a proactive and detail-oriented HR Executive to support our HR team in managing day-to-day operations and employee life cycle management. If you are passionate about people, enjoy multitasking, and thrive in a fast-paced environment, this is the perfect opportunity to grow your HR career with us. Key Responsibilities Assist with daily HR operations and administrative duties Manage end-to-end recruitment process sourcing, interviewing, and onboarding Oversee the complete employee lifecycle from joining to exit Ensure compliance with HR policies and statutory regulations Plan and execute employee engagement activities and team-building events Manage employee welfare, safety, wellness, and grievance redressal Support employer branding initiatives on social media platforms Coordinate training and development programs Maintain accurate employee records in both electronic and physical formats Handle vendor management and administrative tasks related to HR Bachelor s or Master s degree; specialization in HR is a plus 2 to 4 years of relevant experience in HR functions Good understanding of HR policies, procedures, and statutory compliance Strong interpersonal, communication, and problem-solving skills Ability to multitask and handle multiple priorities simultaneously Result-driven and a proactive approach to responsibilities Familiarity with MS Office tools Opportunity to grow and develop your HR career in a supportive environment Work with a passionate and collaborative team Chance to contribute to a dynamic and fast-growing organization Immediate joining candidates preferred If you re ready to take ownership and be a key player in our HR function, apply now and join us on this exciting journey! Qualification : Bachelors or Masters degree; specialization in HR is a plus

Position: Sr. Manager / Manager HR & Administration Location: Pune Qualification: MBA / PDGM (HR) Experience: 12+ Years Job Description: We are looking for an experienced Sr. Manager / Manager HR & Administration to lead and manage the HR and administrative functions for our corporate office, while maintaining oversight and control of site office operations. Key Responsibilities: Oversee the entire human resources function including staffing, employee retention, compensation management, and statutory compliance. Manage performance appraisal processes, employee counseling, conflict resolution, and disciplinary actions. Administer leave management, industrial relations, and enforcement of HR policies and procedures. Ensure smooth general administration operations across corporate and site offices. Develop and implement HR strategies to support organizational goals and workforce planning. Key Deliverables: Effective human resources planning aligned with business needs. Successful talent acquisition, onboarding, and retention initiatives. Compliance with all relevant statutory and regulatory requirements. Qualification : MBA / PDGM (HR)

Quality Manager Location: Pune Employment Type: Full Time Experience Required: 12 15 Years Job Summary We are seeking an experienced Quality Manager with 12 15 years of experience in a quality-driven environment within the machine tool or machine building industry. The ideal candidate will have at least 2 5 years of managerial experience overseeing quality departments and will be responsible for driving quality initiatives aligned with company goals. Key Responsibilities Define and implement quality strategies in alignment with the company s vision. Develop, implement, and maintain quality control processes, procedures, and policies to ensure products/services meet or exceed customer expectations. Monitor and analyze quality data to identify trends and areas for continuous improvement. Lead and mentor the quality control team, providing coaching and support as required. Collaborate with cross-functional teams to ensure quality processes align with overall business objectives. Conduct internal audits, identify gaps, and recommend corrective actions. Liaise with suppliers and vendors to ensure materials/components meet quality standards. Design and manage vendor evaluation processes and performance metrics. Maintain accurate and up-to-date quality documentation and records. Train team members on quality standards, policies, and best practices. Ensure quality control processes are integrated into new product/service development initiatives. Stay current with industry standards, best practices, and regulatory requirements. Key Skills & Requirements Bachelor s degree in engineering or a related field. Proven experience in quality management in the machine tool or machine-building sector. Knowledge of manufacturing, heat treatment, and surface treatment processes. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills. High attention to detail and commitment to quality. Proficiency in managing multiple priorities and projects. Familiarity with ISO standards and quality compliance regulations (ISO knowledge preferred). Qualification : Bachelors degree in engineering or a related field

Position: Senior Executive Operations and Service Department: Customer Service Branch Operations Location: Bengaluru Experience Required: 0 2 years Minimum Qualification: Graduate (Other relevant qualifications accepted) Job Overview: This position is with Bajaj Finance Ltd. We are looking for a dedicated and detail-oriented individual to manage and support branch-level operations for our Gold Loan business. The ideal candidate will ensure process adherence, operational efficiency, and customer satisfaction at the branch level. Key Responsibilities: Oversee the fulfillment of gold loan processes at the branch following lead conversion and initial data entry by marketing executives Ensure adherence to internal policies, processes, and turnaround times (TATs) Maintain compliance with vaulting procedures and gold storage protocols Conduct gold ornament valuation and audit gold holdings as per company guidelines Train new team members on gold loan processes, policies, and appraisal techniques Monitor local market trends and provide regular feedback to Head Office on credit policies and operational challenges Analyze branch-level data and share operational insights and best practices with other teams Key Skills & Qualifications: Graduate with 1 4 years of experience in the gold loan industry Strong understanding of gold appraisal and valuation processes Experience in training and mentoring staff on gold loan operations Excellent interpersonal and communication skills High integrity, attention to detail, and process-oriented mindset Cultural Values Expected: Work Hard Be consistent and focused on achieving targets Execute with Rigor Take ownership and drive results with discipline Own It Act with honesty, responsibility, and fairness in all interactions Act with Integrity Uphold organizational policies and ethical standards Qualification : Graduate (Other relevant qualifications accepted)

Senior Engineer Projects Location: Pune Role Overview As a Senior Engineer Projects, you will lead the mechanical engineering design and documentation efforts for projects from start to finish. Your responsibilities include reviewing customer specifications, finalizing basic designs (P&IDs, GA drawings, BOM), performing piping and structural analyses, and coordinating with vendors and internal teams. You will ensure quality compliance, support procurement through technical evaluations, engage with customers for clarifications and deviations, and oversee project progress through to successful handover. Purpose of the Role Deliver high-quality mechanical engineering design and project execution aligned with customer requirements and industry standards. Key Responsibilities Review customer specifications and inputs to define project scope Generate and manage project documentation and drawings Lead engineering design activities and finalize project basic designs including P&IDs, mechanical equipment layouts, GA drawings, and bills of materials Perform piping and structural analysis; coordinate with designers and engineers to implement design changes Engage with customers through kickoff meetings, query resolution, and deviation management Ensure quality compliance of project documentation and maintain quality records Prepare enquiry datasheets and material requisitions for long lead mechanical items Evaluate vendor technical bids and review vendor drawings and documents Manage sub-vendors through follow-ups, design reviews, and escalation handling Monitor mechanical work progress and report project status and scope variations to project managers Prepare as-built documentation and coordinate project handover to services Perform engineering calculations including pressure drop, head loss, pipe wall thickness, and lifting lug design Provide technical engineering support to E&I, Quality, Purchasing, and Project Management teams Participate in internal and external audits and project kickoff meetings as needed Eligibility & Qualifications Bachelor s degree in Mechanical Engineering Minimum 4 years of experience in piping, oil & gas, or process industry projects Strong knowledge of oil & gas equipment, instruments, piping, and structural systems Familiarity with industry standards such as ASME, ANSI, API, API MPMS, ISO related to oil & gas measurement services Experience with piping and structural welding and non-destructive testing methods Good experience in meter and prover sizing Proficiency in stress analysis using CAESAR-II, STAAD, or equivalent tools Excellent analytical, communication (verbal & written), and drawing skills (AutoCAD/MicroStation) Proficient in Microsoft Office Suite Results-driven, decisive, and capable of delivering innovative solutions Qualification : Bachelors degree in Mechanical Engineering

Head Service Operations Location: Pune Department: Product Management Product Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students revolutionizing online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Recognized with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame (Software Company - 2022), and the Women Tech Council Shatter List, our all-encompassing software suite includes rent payments, insurance, leasing, maintenance, marketing, and communication tools reshaping property management worldwide. With a team of 2,200+ professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup agility with enterprise stability. We prioritize transparent communication, diversity of thought, bold innovation, and collective excellence to create better living experiences globally. Role Overview Entrata is seeking a seasoned and motivated Head of Service Operations (Senior Director/Vice President level) to lead and scale our India-based operational teams. Reporting directly to the Managing Director of India, this role will partner closely with India and US leadership, including R&D, Implementation, Support, and Services. Your primary responsibility will be managing current shared services teams such as Utility Operations, Professional Services/Implementation, Support, and Marketing Services while strategically expanding operational capabilities within India. The focus will be on driving cost efficiency, process optimization, operational excellence, and sustainable growth. This position demands a proven leader with extensive experience managing high-performing teams, preferably in the SaaS industry or similar fast-paced environments. Key Responsibilities Operational Leadership: Set strategic direction and provide leadership for India-based operational teams aligned with global company goals and India-specific initiatives. Team Management: Lead, mentor, and develop a diverse group of operational professionals, fostering a culture of collaboration, accountability, and continuous improvement. Shared Services Growth: Plan and execute the transition of additional operational functions to India, targeting cost efficiencies, process improvements, and service-level enhancement. Operational Excellence: Implement best practices and leverage technology to improve productivity, streamline workflows, and enhance service quality. Budget & Financial Oversight: Manage the operational budget, optimize resource allocation, and ensure maximum ROI. Cross-Functional Collaboration: Partner with leadership across India and the US including R&D, Implementation, and Support to integrate operations seamlessly. Vendor & Partner Management: Oversee vendor relationships, enforce service level agreements, and control costs effectively. Performance Monitoring: Define KPIs and metrics, regularly reporting operational performance to senior leadership. Compliance & Risk Management: Ensure adherence to relevant regulations and internal policies while proactively managing operational risks. Talent Acquisition & Development: Lead hiring efforts and talent development to build a strong, scalable operations team. Minimum Qualifications Bachelor s degree in a relevant discipline. 15+ years of progressive experience in operations management. Proven success building and leading high-performing, geographically dispersed teams. Deep understanding of shared services models and operational transition experience. Strong capability managing multiple technical and operational functions aligned to corporate objectives. Excellent cross-functional collaboration skills across global teams. Advanced analytical, problem-solving, and decision-making abilities. Outstanding communication, interpersonal, and presentation skills. Experience managing operations in a global, multi-time zone environment. Familiarity with India s business environment and regulatory landscape. Preferred Qualifications MBA or other advanced degree. SaaS industry experience. Knowledge of relevant SaaS platforms and technologies. Demonstrated success in transitioning operations to cost-effective locations. Experience in vendor management and financial reporting. Expertise in operational excellence methodologies (Lean, Six Sigma, etc.). Proven track record of scaling operations in high-growth companies. In-depth understanding of compliance standards and regulatory requirements. Lead and grow a key operational hub within a leading global proptech company. Collaborate with innovative, diverse teams across multiple continents. Influence the development of scalable, efficient operational models. Access to ongoing professional growth opportunities in a dynamic environment. Qualification : Bachelors degree in a relevant discipline

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Manager, Cloud Operations Company: Druva Location: Pune, Maharashtra, India About Druva: Druva is a global leader in data security solutions, empowering organizations to protect and recover their data from all threats. Our Druva Data Security Cloud is a fully managed SaaS platform providing air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, we strengthen traditional security approaches and enable faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers including 75 of the Fortune 500 Druva safeguards critical business data in an increasingly connected world. Learn more at druva.com and follow us on LinkedIn, X, and Facebook. Role Overview: As Manager of Cloud Operations, you will lead the team responsible for the stability, scalability, and performance of Druva s cloud infrastructure within our large-scale SaaS environment. This hands-on leadership role demands a deep technical background in AWS cloud operations combined with strong people management skills. You will drive operational excellence through automation, cost management, and rigorous adherence to security and compliance standards, ensuring our services remain highly available 24x7. Key Responsibilities: Team Leadership & Development: Lead, mentor, and support a team of cloud engineers to deliver high-quality results. Foster a collaborative environment and remove blockers to maximize team productivity. Manage hiring, coaching, and retention to build a high-performing team. Technical Strategy & Execution: Drive automation initiatives to minimize manual tasks, boost reliability, and optimize operational workflows. Enforce compliance with security policies and industry regulations. Collaborate closely with DevOps and SRE teams to continuously enhance infrastructure and processes. Champion cost-efficiency while maintaining top-tier system performance. System Reliability & Performance: Monitor and review system health regularly; identify and address any breaches in Service Level Objectives (SLOs). Ensure cloud infrastructure is secure, scalable, and highly available through proactive incident management. Lead incident response, root cause analysis, and post-mortems to improve service resilience. Cross-Functional Collaboration: Partner with engineering teams to ensure smooth deployment of SaaS services to production. Conduct cross-team meetings to communicate deployment quality and status with Release and Host Domain (RHD) owners. Cost of Goods Sold (COGS) Management: Maintain adherence to reservation posture and optimize cloud resource usage. Detect and report COGS anomalies using automated tools and internal alerts. Analyze unit cost trends and customer behavior to identify and address cost irregularities. Security & Compliance: Conduct regular compliance validations and audits. Work with security teams to plan and execute quarterly security roadmap initiatives. Respond promptly to critical security alerts and incidents. Qualifications: 8 10 years of experience in Cloud Operations with at least 2 years in a leadership role. Strong expertise in AWS cloud infrastructure management. Proven track record in driving automation and operational improvements. Deep understanding of system reliability engineering (SRE) and incident management. Experience with cost management and security compliance in cloud environments. Excellent communication and people management skills. If you re passionate about leading cloud operations teams and building secure, reliable SaaS infrastructure at scale, we d love to hear from you!

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Join Cencora and Make a Difference in Health! At Cencora, we believe that our team members are at the heart of everything we do. Together, we work towards a common goal: creating healthier futures. Every individual here plays a key role in helping us deliver on this purpose. If you're passionate about making a real impact in the health and wellness space, come join us and contribute to improving the lives of people and animals everywhere! Position: Reporting Engineer I - HRIT As a Reporting Engineer I, you will be an essential part of our HRIT team, creating and developing reports, supporting integration solutions, and ensuring seamless data flows across our systems. This role offers an opportunity to work with cutting-edge technology while maintaining an eye on business needs and data privacy requirements. Key Responsibilities: Report Creation and Development: Document functional and technical requirements for reports in alignment with business needs. Develop, test, and deploy reports based on the requirements provided by the Reporting Governance Lead. Collaborate on data privacy and security by identifying report-related security impacts and working with HRIT Security Admin to ensure compliance with Cencora s security model. Troubleshoot technology issues and resolve them in a timely manner. Coordinate schedules to ensure all deliverables meet established SLA timelines. Integration Development and Support: Document integration requirements and data flows based on Cencora s design principles. Develop integration solutions utilizing APIs, flat files (via SFTP), and other delivery models. Monitor and resolve data or integration delivery issues to ensure data integrity. Perform data load activities (ETL) to support the development of reports and integrations. Use tools like BIRT and Studio to write queries, design workflows, and create reports that support business functions. Skills & Requirements: Educational and Experience Requirements: A Bachelor's degree (preferably in Computer Science, Information Technology, or a related field) or equivalent work experience. 1-3 years of software development experience, with knowledge in technologies such as EDI, Web Services, API, SOAP, REST, XML, XSLT, Java, .NET, and other integration technologies. Familiarity with Workday (experience with Workday Studio is a plus). Previous experience with middleware technologies such as WebLogic, WebSphere, and Web Methods. Exposure to data integration projects and an understanding of the System Development Lifecycle methodology. Key Skills and Abilities: Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills to engage with diverse teams and stakeholders. Ability to handle multiple projects and initiatives simultaneously in a fast-paced, evolving environment. Familiarity with object-oriented programming and web services. Ability to learn and adapt to new software and technologies quickly. At Cencora, we offer more than just a job; we offer an opportunity to make an impact. You ll be working with talented, passionate people in a fast-paced, collaborative environment, where innovation is encouraged. Alongside a competitive benefits package, we promote a culture of respect and inclusivity, ensuring that everyone has the opportunity to thrive. Qualification : Bachelor's degree is required, preferably in related field or equivalent work experience

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

about the role This role involves handling Billing and Order Management. Dealing with clients, management, suppliers and employees. key responsibilities Execution of orders - starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client), Invoicing/Billing in systems (Quick Books, Tally or any other ERP) Reporting - Various reports (Governance/Monthly/quarterly review reports) Deal with clients, sales team and employees preferred qualifications Billing and Order management experience of 2-3 years. Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred) Qualification : Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred)

Job Details 1. Abstract and digitize Prime Vendor Agreements (PVAs) to support pricing tool data / input 2.Process Health Systems (HS) contracts, Community Retail & Long-Term Care (CRLTC) PVAs, and other contracts across the organization 3.Review and digitize contracts per the Service Level Agreement (SLA) 4.Collaborate with various functional teams regarding data interpretation and entry 5.Leverage the current abstraction methodology and format for determining terms, conditions, fields, and grids for digitization 6.Present to team on decisions and rational behind data input / digitization assumptions 7.Provide status updates to supervisors and other team members 8.Discuss / escalate day-to-day tasks with team supervisor as needed 9.Prepare for quarterly data quality review process / audit 10. Assist and support department managers in preparing for meetings 11. Maintain and promote positive and professional working relationships with associates and management 12. Comply with all appropriate policies, procedures, and regulations 13.Any other duties assigned . QUALIFICATIONS, EXPERIENCES, AND SKILLS: Bachelor s degree in finance, Business, or related field 1+ year(s) working experience Proficiency in the English language ( Ability to work partial US time zone shift (4 hours of overlap with Eastern Time Zone) Attention to detail, able to work independently in a dynamic environment Ability to hold high standard for data quality per quarterly review / audit process Ability to adjust approach relative to supervisor feedback Ability to interact with internal stakeholders Proficient in Microsoft Word, Excel and Outlook Strong written and verbal communication skills Ability to assimilate and summarize information in an appropriate context Commercial acumen, as well as the ability and willingness to be hands-on Experience collaborating in a multi-disciplinary, diverse, dynamic team Experience working with a team in multiple locations (including shared services) is preferred What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Qualification : Bachelors degree in finance, Business, or related field

Job Title: Supervisor Quality Assurance Engineer (Finishing Works) Location: Pune Department: Construction Management Experience Required: 10 to 17 Years Qualification: Diploma in Engineering (Civil preferred) Employment Type: Full-Time Role Objective To ensure robust quality assurance across all finishing-related construction activities in residential projects, including inspections, testing, snagging, and final handover of units. The candidate will be responsible for enforcing quality standards, coordinating with design teams, and driving continuous improvement in finishing work execution. Key Responsibilities Finishing Works Quality Assurance Oversee and inspect finishing works such as: Gypsum plaster Tile and marble flooring Internal and external texture paint systems Ensure all activities comply with project specifications, standards, and regulatory requirements. Testing & Inspection Prepare and implement Inspection & Testing Plans (ITPs) for all finishing works. Carry out detailed inspections of: Fa ade systems, ACP cladding, aluminum windows and doors Wooden/steel fire-rated doors and ensure compliance with local fire safety regulations. Doors, frames, and associated hardware including quality, alignment, and finishes. Perform snagging and de-snagging of completed units before handover. Mock-ups & Coordination Coordinate with architects and project stakeholders to: Develop and get approvals on mock-ups for various finishing elements. Implement feedback and finalize finishing details. Documentation & Methodology Prepare work method statements for all major finishing activities. Maintain detailed records of inspection outcomes, non-conformities, and corrective actions. Handover Process Work closely with the HPM (Handing Over Project Management) team for timely and quality-driven handover of residential flats. Ensure compliance with quality benchmarks before unit release. Other Key Areas Familiar with finishing activities for multi-level car parking structures. Monitor material quality and performance through on-site testing. Support QA activities across architectural finishing scope on site. Required Skills & Competencies Strong understanding of finishing materials, specifications, and application standards In-depth knowledge of quality control procedures and construction site quality assurance Effective problem-solving skills related to finishing execution Ability to read and interpret architectural drawings Collaborative mindset for coordinating with site teams, architects, and consultants Languages Proficiency in English, Hindi, and Marathi (preferred) Qualification : Diploma in Engineering (Civil preferred)