SLA Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Assistant Manager / Deputy Manager Indirect Sourcing Location: Bengaluru Experience: 6+ Years Industry: Automotive / Electric Vehicles Employment Type: Full-time Company: Ultraviolette Automotive Pvt. Ltd. Join the Charge. Create the Future. At Ultraviolette, we re not just building electric vehicles we re building the future of mobility. From India s fastest electric motorcycle to the world s most advanced electric scooter, we are reimagining performance, sustainability, and design. We re a collective of engineers, creatives, designers, and bold thinkers united by one goal to deliver a new era of intelligent electric mobility. If you re ready to drive change, challenge convention, and leave a lasting impact, this is where your ambition meets opportunity. Role Overview: As an Assistant Manager / Deputy Manager Indirect Sourcing, you will lead procurement strategies for all non-production purchases including capital goods, IT systems, marketing services, infrastructure, real estate, and more. You will play a critical role in vendor management, cost control, contract negotiations, and ensuring timely and quality sourcing that aligns with Ultraviolette s strategic goals. Key Responsibilities: Lead indirect procurement activities across categories like: Capital Goods & Machinery IT Hardware, Software, and Services Marketing & Merchandise Real Estate, Civil Contracts, and Interiors Identify, evaluate, and onboard suppliers and service providers in line with company standards. Conduct market and industry scans to identify new sourcing opportunities. Prepare and lead complex negotiations and contract finalizations with suppliers and service vendors. Manage procurement of high-value contracts, ensuring compliance with internal policies and legal terms. Implement cost-effective sourcing strategies and continuous value engineering. Drive supplier audits, quality checks, and service-level agreements. Ensure compliance with Indian Indirect Taxation, International Contract T&Cs, and procurement best practices. Collaborate cross-functionally with finance, operations, legal, and engineering teams. Maintain detailed reports, supplier performance records, and procurement documentation. Provide regular updates and insights to senior leadership on sourcing performance and risks. Willingness to travel for supplier visits, audits, and negotiations as required. Requirements: Education: Essential: Bachelor s Degree in Electrical, Electronics, Computer Science, or a related field. Experience: Minimum 6 years of hands-on experience in indirect sourcing or procurement. Proven track record in handling complex negotiations and high-value contracts. Strong vendor network and sourcing experience across multiple indirect categories. Technical Skills: Sound knowledge of: Indian Indirect Tax laws International contract terms and conditions Procurement tools and ERP systems Familiarity with DFM/DFT, cost engineering, and supplier auditing. Soft Skills: Strong communication (written and verbal) Analytical thinking and problem-solving Collaborative and cross-functional mindset High integrity and professionalism Strong drive for results and continuous improvement Preferred Qualifications: Experience working in automotive, EV, or high-tech manufacturing industries. Background in legal or IPR-related matters is an added advantage. Understanding of sustainability and ESG-focused sourcing will be a plus. Work on products that define the future of mobility Collaborate with some of the sharpest minds in the EV industry Fast-paced, innovation-driven work environment Competitive compensation and growth opportunities If you re ready to accelerate your career and electrify the future apply now. Qualification : Bachelors Degree in Electrical, Electronics, Computer Science, or a related field

Manager Custody Experience: 3 7 years Location: Bengaluru Team: Operations & Risk About CoinDCX At CoinDCX, we believe Change Starts Together. Our mission is to make Web3 and digital assets more accessible, secure, and user-friendly for everyone. In just six years, we've grown from India s first crypto unicorn to a leading platform with over 125 million users. As we continue to scale our impact, we re building the next generation of secure, scalable, and compliant Web3 infrastructure and we want you to be part of it. About the Role As Manager Custody, you will be responsible for overseeing digital asset custody operations, ensuring optimal deployment on Earn products, maintaining comprehensive risk monitoring, and aligning with regulatory compliance standards. This role is critical to safeguarding assets, improving operational efficiency, and scaling our Earn offerings in a rapidly evolving regulatory and technical landscape. Key Responsibilities 1. Token Deployment & Custody Operations Ensure 100% deployment of tokens across the Earn platform. Develop and execute token allocation strategies for staking, liquidity pools, and other avenues. Liaise with trading and portfolio management teams to identify deployment opportunities. Maintain accurate custody records and ensure timely, reliable disbursals. Create investment memos (IMs) for Earn deployments and work with the risk committee for approvals. Establish and maintain SOPs for custody and Earn operations. 2. Risk Monitoring & Incident Management Design and maintain a comprehensive risk monitoring framework with full coverage. Monitor for operational, technical, and counterparty risks in real-time. Conduct risk assessments for new deployments and token integrations. Manage incident response and ensure resolution of custody-related risk events within 24 hours. Deliver periodic risk reports to internal stakeholders and leadership. 3. Operational Excellence & Compliance Manage day-to-day custody operations in line with regulatory and internal policies. Interface with external custodians, service providers, and compliance bodies. Implement continuous improvement initiatives to drive process efficiency and accuracy. Ensure full documentation and audit readiness for all custody activities. 4. Cross-functional Collaboration Partner with Technology, Product, Compliance, and Risk teams to drive system improvements. Contribute to enhancements of Earn products from an operational and security standpoint. Support regulatory and audit processes through timely reporting and coordination. Performance Metrics 100% Token Deployment on Earn products 100% Risk Monitoring coverage Deployment Efficiency Ratio (actual vs. target) Risk Event Resolution Time (

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Customer Support Engineer (CSE) Department: Technical Location: Bangalore Job Description The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures. Key Responsibilities Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment. Complete scheduled Preventative Maintenance and implement field modifications as required. Escalate unresolved technical issues to OEM teams following standard procedures. Maintain accurate and timely service logs, customer records, and internal documentation. Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up. Ensure all tools and test equipment are properly maintained and calibrated. Adhere to Health and Safety regulations and other applicable regulatory requirements. Identify and support sales opportunities including new contracts, renewals, and system sales. Manage multiple open service issues efficiently, prioritizing tasks effectively. Requirements Educational Qualification: BE/B.Tech in Electrical Engineering or Mechanical Engineering. Diploma with 3+ years of experience servicing and operating 3D printing machines. Experience: Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment. Skills: Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and prioritize effectively. Qualification : BE/B.Tech in Electrical Engineering or Mechanical Engineering

Position: Manager FMRTS CT Location: Bengaluru Experience Required: 5 10 years Department: Operations About the Role: We are seeking a highly analytical and results-driven Manager FMRTS CT to lead key operational excellence initiatives across sort centers in the West region. This role focuses on improving throughput, optimizing workflows, and ensuring process adherence across the end-to-end supply chain. The ideal candidate should possess strong cross-functional leadership, data-driven decision-making, and project management skills. Key Responsibilities: Increase core Throughput Per Hour (TPH) in sort centers through layout standardization and implementation of Zone-Based Palletization (ZBP). Develop and apply mathematical models to optimize load balancing across belts, reducing defects and improving productivity. Own and drive compliance programs such as signage standardization, WIKI documentation, Guard Shack (GS) protocols, and Grace Time Truck Departure (GTTD). Analyze and improve sort center quality metrics; conduct deep dives for underperforming sites and collaborate with cross-functional teams (Operations, Linehaul, Analytics, Safety & Loss Prevention) to meet performance targets. Build and maintain a sortation path planning tool to ensure Long-Term Planning (LTP) is adhered to at the site level. Conduct Time & Motion studies to identify and eliminate non-value-adding activities, improving overall package throughput time. Partner with teams across Category Sourcing, Logistics, Warehousing, Last Mile, Finance, Tech, Warranty, and After-Sales (AFS) to ensure seamless process execution from procurement through to delivery. Address daily operational challenges and strategic issues by working closely with leadership teams across business functions. Lead and manage cross-functional project teams, set milestones, and ensure timely execution of Supply Chain Excellence initiatives. Establish data-driven process controls, tooling requirements, and audit mechanisms to ensure consistent process adherence. Drive adoption of new tools and operational playbooks, ensuring governance, compliance, and best practice implementation. Assess business and technical risks, manage escalations, and maintain a balance between operational needs and technical constraints. Investigate complex sourcing and supply chain challenges, design scalable solutions, and collaborate with engineering and stakeholder teams for implementation. Leverage analytics and technology to lead cross-functional coordination, resolve operational bottlenecks, and drive continuous improvement. What You Bring: 5 10 years of experience in operations, supply chain, or logistics, preferably within e-commerce or high-volume distribution environments. Proven experience in process optimization, data modeling, and performance analysis. Strong knowledge of warehouse/sort center operations and tooling systems. Demonstrated ability to manage cross-functional teams and deliver complex projects end-to-end. Excellent problem-solving, communication, and stakeholder management skills. Proficiency in data analysis tools and methodologies is a strong plus.

Job Title: Circle Head Wireline Deployment Location: Bangalore Function: Network Wireline Homes Deployment Employee Type: Full-Time Experience Required: 12 to 15 Years Purpose of the Role The Circle Head Wireline Deployment is responsible for end-to-end execution of fiber rollout and transmission ISP implementation to meet internal and external bandwidth demands. The role ensures robust and scalable network deployment to support business growth across Mobility, FTTH, FTTB, and B2B services. This includes managing multi-functional teams, vendor operations, digitization tools, and government clearances for fiber infrastructure development. Key Responsibilities Fiber Rollout & Network Implementation Oversee the execution of fiber rollout projects (Intercity/Intra-city, FTTH, NLD, LMC) with a focus on quality, timeliness, and compliance. Ensure successful delivery of Home-passes and LM fiber for business segments such as FTTH, B2B, and Mobility. Drive 100% Acceptance Testing (AT) for deployed fiber kilometers/LMs. Network Infrastructure & Optimization Lead the implementation and capacity expansion of critical network elements (Core/Collector/OLT) as per transmission plans. Ensure alignment of new deployments with customer bandwidth needs and long-term scalability. Vendor & Program Management Manage vendor performance, coordinate execution plans, and ensure delivery against project timelines. Optimize material consumption and reduce inventory with effective coordination between SCM, stores, and implementation partners. Regulatory Compliance (ROW) Facilitate Right of Way (ROW) permissions through liaison with government authorities and partners. Validate and process commercial payments, track security deposits, and ensure proper documentation and recovery. Digitization & Process Enhancement Drive the adoption and integration of tools like Fiber Force App and GIS systems for real-time fiber tracking, monitoring, and data reporting. Set KPIs and performance metrics to ensure visibility, accountability, and continuous improvement. Stakeholder Management Build and maintain collaborative relationships with cross-functional teams (Planning, NOC, Marketing, Mobility, FTTH Planning, etc.) to ensure seamless network deployment. Act as a key liaison for internal teams and external stakeholders to facilitate project success. Qualifications & Experience Educational Qualification: B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream. Experience: 12 15 years of proven experience in OSP/ISP deployment within Transport, FTTH, and MPLS Networks. Project Management: Must have handled large-scale fiber deployment projects with team and vendor oversight. Key Competencies Deep understanding of telecom infrastructure and deployment models. Strong leadership with team motivation, decision-making, and vendor management skills. Excellent communication and interpersonal skills to influence stakeholders and resolve field-level challenges. Proficiency in handling digital monitoring tools and driving operational digitization. Qualification : B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Lead the Future of Mainframe Technology as an IBM Mainframe Technical Lead! Location: Hyderabad, India We are seeking an experienced IBM Mainframe Technical Lead with a strong background in IBM z Hardware, Storage (Disk & Tape), and Data Center Management. This role requires deep expertise in system programming, infrastructure management, disaster recovery, and team leadership to drive complex infrastructure projects and ensure seamless mainframe operations. The ideal candidate will have a proven track record in architecture, technology leadership, vendor management, and high-severity incident handling, along with the ability to mentor and guide technical teams. Key Responsibilities Technical Expertise & Mainframe Infrastructure Management Provide technical leadership in IBM z Hardware, Storage, and Data Center operations. Hands-on experience in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Networking. Lead hardware & software refresh initiatives with a strong understanding of IBM Mainframe technology. Manage complex infrastructure projects with multiple dependencies, including ISV products. Ensure high availability and batch SLA compliance, taking proactive measures to mitigate risks. Leadership & Team Management Lead and mentor technical teams, ensuring skill development and career growth. Provide direction to Team Leaders and support resources. Foster a collaborative, cooperative, and motivational leadership approach. Drive people development, talent retention, and career progression strategies. Architecture, Disaster Recovery & Vendor Management Offer architecture and technology leadership to delivery teams. Ensure seamless disaster recovery planning, implementation, and process adherence. Manage mainframe hardware and software vendor contracts efficiently. Maintain a clear understanding of client business needs, mainframe utilization, and future projections. Incident Management & Risk Mitigation Handle high-severity incidents and major recovery efforts effectively. Lead incident recovery bridges and drive resolution strategies. Track availability metrics and take foresighted actions to prevent SLA breaches. Manage change processes to ensure business continuity. Software & Compliance Oversight Provide technical support for software solutions and infrastructure-related concerns. Ensure compliance with software audits and licensing requirements. Identify areas for process improvement and drive technology upgrades. Required Skills & Experience 15+ years of experience in IBM Mainframe Infrastructure Management & System Programming. Strong expertise in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Network Administration. Proven leadership in technical teams, project execution, and infrastructure upgrades. In-depth knowledge of IBM hardware/software contracts and ISV vendor management. Strong analytical, problem-solving, and organizational skills. Experience handling high-severity incidents and major incident recovery bridges. Excellent stakeholder management, communication, and team collaboration skills. Ability to work independently and lead cross-functional teams effectively. Be a part of a global, technology-driven organization leading innovation in IBM Mainframes. Drive impactful projects and lead cutting-edge infrastructure transformations. Collaborative and inclusive work environment that values leadership and expertise. Competitive salary and benefits with opportunities for professional growth. If you're an experienced Mainframe expert looking for an exciting leadership opportunity, we d love to hear from you! Apply now and lead the future of Mainframe Technology with us!

Technical Solutions Analyst I About the Role: As a Technical Solutions Analyst I, you will investigate front-end applications, capturing information, applying fixes, shadowing end-users, and testing workflows internally and externally. You will also utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators is essential. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity, you will balance client and business needs. Collaboration within and across teams will ensure issues are addressed by the appropriate individuals. Responsibilities: Investigate front-end application issues. Capture relevant information related to incidents. Apply fixes and troubleshoot problems. Shadow end-users to understand their experience. Test workflows internally and externally. Utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Communicate effectively (verbally and in writing) with clients and internal collaborators. Document notes, activities, resolutions, and knowledge articles. Prioritize work based on severity and impact. Collaborate within and across teams. Basic Qualifications: Six months of experience. Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field. Preferred Qualifications: Knowledge of SQL. Willingness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal and communication skills, enabling effective collaboration with global teams. Willingness to work in different shifts and provide on-call support. Qualification : Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Business Development Executive Department: Sales Location: Bangalore Job Description We are looking for a motivated and results-driven Business Development Executive to drive sales and generate revenue from commercial organizations and government accounts across Karnataka. The focus will be on selling Stratasys 3D Printers, handheld 3D scanners, and CAD/CAM/CAE software. This role involves hardware sales covering the entire Karnataka region, with the candidate based out of Bangalore. Key Responsibilities Identify and develop new business opportunities within commercial organizations, academic institutions, research centers, and government accounts in Karnataka. Promote and sell a range of 3D printing technologies including FDM, PolyJet, SLS, SLA, DMLS, as well as handheld 3D scanners and CAD/CAM/CAE software. Build and maintain strong relationships with key stakeholders in targeted industries and sectors. Understand customer requirements and provide tailored solutions to meet their needs. Collaborate with technical and support teams to ensure customer satisfaction throughout the sales process. Requirements Experience: 3 to 9 years of proven sales experience, preferably in 3D printing (FDM, PolyJet, SLS, SLA, DMLS), 3D scanners, or CAD/CAM/CAE software. Experience selling metrology and testing equipment to R&D departments will be an added advantage. Successful track record in selling to large commercial organizations, SMEs, research institutions, and educational organizations is highly preferred. Educational Qualification: Bachelor s degree in Mechanical Engineering (BE Mechanical) is preferred, but any graduate with relevant experience will be considered. Skills: Strong communication and interpersonal skills. Ability to work independently and manage sales territories effectively. Passionate and enthusiastic about technology and sales. Qualification : Bachelors degree in Mechanical Engineering (BE Mechanical) is preferred

Plant HR Executive / Generalist Location: Bengaluru Department: Plant HR Designation: Executive Experience: 3 to 4 Years Education: MSW / MBA (HR) Job Summary As a Plant HR Executive at Sansera Engineering, you will be responsible for supporting a wide range of HR activities within the manufacturing facility. This includes manpower planning, grievance handling, payroll coordination, compliance, and employee engagement. The role requires a hands-on HR professional who can balance administrative efficiency with employee-centric support. Key Responsibilities 1. Floating Manpower Management Manage timely recruitment and deployment of contract/floating manpower. Liaise with manpower agencies to ensure optimal workforce availability for all shifts. 2. Grievance Handling Serve as the first point of contact for contract employee issues. Address and resolve grievances in a timely, fair, and policy-compliant manner. 3. MIS Reporting Generate and maintain monthly reports on attendance, manpower, attrition, and recruitment. Support HR planning with data insights and dashboards. 4. Payroll Support Assist in attendance reconciliation, leave tracking, and overtime validation. Coordinate with the payroll team to ensure accurate and timely salary processing. 5. Facility Operations (Canteen, Transport & Security) Monitor and manage daily operations in coordination with service vendors. Ensure SLA adherence and address employee feedback related to these services. 6. Employee Engagement & Communication Organize engagement activities, cultural events, and welfare initiatives. Support the creation of an inclusive and motivated work environment. 7. General Administration Oversee housekeeping, stationery, and basic facility maintenance. Ensure compliance with safety, hygiene, and company policies. 8. Continuous Improvement (Kaizen) Encourage employee participation in Kaizen initiatives. Track and document implementation of improvement suggestions. Skills & Competencies Strong interpersonal and communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Basic knowledge of labor laws, HR compliance, and statutory requirements. Effective problem-solving and coordination abilities. Ability to independently manage field-level and administrative responsibilities. Qualification : MSW / MBA (HR)

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage