SLA Management Jobs in Pune

Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.

Team Lead Account Management Location: Pune Experience: 3+ years Employment Type: Full-Time About Amura Amura Marketing Technologies is a next-generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands across India. Guided by the philosophy of Marketing Engineered , we blend creativity, data, and technology to craft innovative marketing strategies that drive measurable results. Role Overview We are looking for a dynamic and experienced Team Lead Account Management to lead client strategy, execution, and servicing across multiple digital projects. This role involves managing a team of account managers, driving campaign performance, and ensuring seamless coordination between internal teams and clients. You'll be responsible for delivering marketing strategies that align with client goals and deliver measurable impact. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement comprehensive, data-driven marketing strategies tailored to client objectives. Ensure strategies are aligned with industry best practices and designed to drive measurable engagement and conversions. Lead full-funnel strategy development across awareness, consideration, and conversion stages. 2. Team & Project Management Manage, mentor, and guide a team of junior account managers. Allocate tasks effectively to ensure timely, high-quality project delivery. Collaborate cross-functionally with creative, content, media, and tech teams to execute campaigns efficiently. 3. Client Engagement & Servicing Act as the primary point of contact for clients, ensuring proactive communication, updates, and relationship management. Understand client briefs in depth and translate them into actionable strategies. Maintain high client satisfaction through consistent service quality and strategic value. 4. Campaign Management Oversee the execution of campaigns across multiple digital platforms. Monitor performance, troubleshoot issues, and optimize in real-time to maximize ROI. Report campaign results with insights and next steps for growth. 5. Digital Platforms & Tools Proficient in platforms such as: Google Ads & Google Analytics Meta (Facebook) Business Manager Demand-Side Platforms (DSPs) and programmatic advertising tools Ability to leverage analytics tools to inform campaign performance and optimization. Must-Have Skills Strong command of full-funnel marketing strategies and their implementation. Proven expertise in performance marketing, including ROI optimization and attribution modeling. Ability to conceptualize and execute impactful marketing campaigns. Experience translating strategy into operational execution with a focus on timelines and outcomes. Strong communication and leadership skills with the ability to liaise between clients and cross-functional teams. Desired Qualifications & Experience Minimum 3 years of experience in digital marketing and account management, preferably in an agency setting. Prior experience in client strategy, servicing, and project management. Hands-on experience managing a team of 6 or more people. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical mindset with the ability to turn data insights into actionable strategies. Excellent interpersonal and decision-making skills with a high degree of ownership. Who You Are You thrive in a fast-paced, high-growth environment. You re a strategic thinker with attention to detail and a drive for results. You take ownership, stay proactive, and are relentless in project execution. You re a natural leader, a strong communicator, and a team player. You enjoy solving problems, learning new tools, and contributing to a dynamic work culture. Apply now and join Amura in shaping the future of marketing.

Executive - Account Management (Marketing) Experience: 1 - 2 Years Location: Pune Employment Type: Full-Time About Company: Amura Marketing Technologies Amura Marketing Technologies is a next-generation MarTech company that delivers end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering, and technology. Connect with us to be a part of Team Amura and the ever-changing, exciting digital world! Job Role The Executive will play a key role in the Marketing & Client servicing department. He/she will be involved in developing strategies & suggesting innovative marketing techniques for Amura's clients on digital platforms, and ensuring high client satisfaction levels. Key Responsibilities & Duties Taking the proper information/brief Objective/Purpose of the brief/activity, plans of the clients, and Budget from the client in face-to-face meetings or Mail or Call. Conduct thorough & detailed secondary research to understand client competition from all possible parameters essential to developing a communication & media plan. Keep learning about the client's industry and business activities to suggest more personalized solutions. Prepare MOM (Minutes of Meeting) of every client meeting/call. Timeline Management Ensure client work -plans/campaigns/reports are shared with the client on time in the format client expects or the agency followed format. Ensure there is 100% error-free execution. Ensure all important parameters before making a campaign live have been checked. Once campaigns are live, review and optimize projects on a day-to-day basis, ensuring that they run smoothly and achieve their potential. Skills Required Digital Marketing experience of 1-2 years. Preferred work in an agency with Hands-on experience on Google & Facebook organic or paid promotions. Team player Managed/Worked with a team of 2+ team members. Excellent communicator and relationship builder. Dynamic: Strong decision-making and prioritization ability. Should be comfortable in dealing with lots of moving pieces. Have attention to detail, and are comfortable learning new technologies and systems. Sense of data: Ability to turn insights into actionable growth initiatives. Accountability: High sense of ownership and relentlessness to deliver projects. Problem-solving: Good in problem-solving and ability to bring in new ideas and drive product agenda from scratch.

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Job Title: Executive Debt Management Services (Settlement & Waiver) Location: Pune Experience Required: 2 3 years Department: UNPL Field Company: Bajaj Finance Ltd. Job Purpose We are looking for a motivated and results-driven professional to join our Debt Management Services team in the Settlement and Waiver Unit. This role is focused on achieving collection targets, managing roll-back cases, and ensuring compliance and operational efficiency. Key Responsibilities Achieve monthly and quarterly collection targets. Focus on recovery in Personal Loan (PL) roll-back cases. Ensure timely and accurate documentation and feedback on collection activities. Address and comply with audit requirements. Maintain adequate "Feet on Street" availability across pools and segments. Define and monitor productivity parameters for Agencies and DMAs; conduct weekly performance reviews with collection executives. Conduct background and reference checks for newly appointed agencies and DMAs. Continuously evaluate and assess agency and DMA performance. Identify training needs and support skill development for Collection Executives. Perform random field visits to customers for feedback and quality assurance. Required Skills & Qualifications Strong people management and leadership abilities. Proven track record of achieving targets and driving results. Excellent communication and negotiation skills. High levels of self-motivation and ownership. Ability to work in a fast-paced, performance-driven environment. Strong relationship-building skills and a proactive attitude. Clarity of thought, perseverance, and a positive, affirmative approach. Basic computer proficiency.

Head Service Operations Location: Pune Department: Product Management Product Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students revolutionizing online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Recognized with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame (Software Company - 2022), and the Women Tech Council Shatter List, our all-encompassing software suite includes rent payments, insurance, leasing, maintenance, marketing, and communication tools reshaping property management worldwide. With a team of 2,200+ professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup agility with enterprise stability. We prioritize transparent communication, diversity of thought, bold innovation, and collective excellence to create better living experiences globally. Role Overview Entrata is seeking a seasoned and motivated Head of Service Operations (Senior Director/Vice President level) to lead and scale our India-based operational teams. Reporting directly to the Managing Director of India, this role will partner closely with India and US leadership, including R&D, Implementation, Support, and Services. Your primary responsibility will be managing current shared services teams such as Utility Operations, Professional Services/Implementation, Support, and Marketing Services while strategically expanding operational capabilities within India. The focus will be on driving cost efficiency, process optimization, operational excellence, and sustainable growth. This position demands a proven leader with extensive experience managing high-performing teams, preferably in the SaaS industry or similar fast-paced environments. Key Responsibilities Operational Leadership: Set strategic direction and provide leadership for India-based operational teams aligned with global company goals and India-specific initiatives. Team Management: Lead, mentor, and develop a diverse group of operational professionals, fostering a culture of collaboration, accountability, and continuous improvement. Shared Services Growth: Plan and execute the transition of additional operational functions to India, targeting cost efficiencies, process improvements, and service-level enhancement. Operational Excellence: Implement best practices and leverage technology to improve productivity, streamline workflows, and enhance service quality. Budget & Financial Oversight: Manage the operational budget, optimize resource allocation, and ensure maximum ROI. Cross-Functional Collaboration: Partner with leadership across India and the US including R&D, Implementation, and Support to integrate operations seamlessly. Vendor & Partner Management: Oversee vendor relationships, enforce service level agreements, and control costs effectively. Performance Monitoring: Define KPIs and metrics, regularly reporting operational performance to senior leadership. Compliance & Risk Management: Ensure adherence to relevant regulations and internal policies while proactively managing operational risks. Talent Acquisition & Development: Lead hiring efforts and talent development to build a strong, scalable operations team. Minimum Qualifications Bachelor s degree in a relevant discipline. 15+ years of progressive experience in operations management. Proven success building and leading high-performing, geographically dispersed teams. Deep understanding of shared services models and operational transition experience. Strong capability managing multiple technical and operational functions aligned to corporate objectives. Excellent cross-functional collaboration skills across global teams. Advanced analytical, problem-solving, and decision-making abilities. Outstanding communication, interpersonal, and presentation skills. Experience managing operations in a global, multi-time zone environment. Familiarity with India s business environment and regulatory landscape. Preferred Qualifications MBA or other advanced degree. SaaS industry experience. Knowledge of relevant SaaS platforms and technologies. Demonstrated success in transitioning operations to cost-effective locations. Experience in vendor management and financial reporting. Expertise in operational excellence methodologies (Lean, Six Sigma, etc.). Proven track record of scaling operations in high-growth companies. In-depth understanding of compliance standards and regulatory requirements. Lead and grow a key operational hub within a leading global proptech company. Collaborate with innovative, diverse teams across multiple continents. Influence the development of scalable, efficient operational models. Access to ongoing professional growth opportunities in a dynamic environment. Qualification : Bachelors degree in a relevant discipline

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Manager, Cloud Operations Company: Druva Location: Pune, Maharashtra, India About Druva: Druva is a global leader in data security solutions, empowering organizations to protect and recover their data from all threats. Our Druva Data Security Cloud is a fully managed SaaS platform providing air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, we strengthen traditional security approaches and enable faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers including 75 of the Fortune 500 Druva safeguards critical business data in an increasingly connected world. Learn more at druva.com and follow us on LinkedIn, X, and Facebook. Role Overview: As Manager of Cloud Operations, you will lead the team responsible for the stability, scalability, and performance of Druva s cloud infrastructure within our large-scale SaaS environment. This hands-on leadership role demands a deep technical background in AWS cloud operations combined with strong people management skills. You will drive operational excellence through automation, cost management, and rigorous adherence to security and compliance standards, ensuring our services remain highly available 24x7. Key Responsibilities: Team Leadership & Development: Lead, mentor, and support a team of cloud engineers to deliver high-quality results. Foster a collaborative environment and remove blockers to maximize team productivity. Manage hiring, coaching, and retention to build a high-performing team. Technical Strategy & Execution: Drive automation initiatives to minimize manual tasks, boost reliability, and optimize operational workflows. Enforce compliance with security policies and industry regulations. Collaborate closely with DevOps and SRE teams to continuously enhance infrastructure and processes. Champion cost-efficiency while maintaining top-tier system performance. System Reliability & Performance: Monitor and review system health regularly; identify and address any breaches in Service Level Objectives (SLOs). Ensure cloud infrastructure is secure, scalable, and highly available through proactive incident management. Lead incident response, root cause analysis, and post-mortems to improve service resilience. Cross-Functional Collaboration: Partner with engineering teams to ensure smooth deployment of SaaS services to production. Conduct cross-team meetings to communicate deployment quality and status with Release and Host Domain (RHD) owners. Cost of Goods Sold (COGS) Management: Maintain adherence to reservation posture and optimize cloud resource usage. Detect and report COGS anomalies using automated tools and internal alerts. Analyze unit cost trends and customer behavior to identify and address cost irregularities. Security & Compliance: Conduct regular compliance validations and audits. Work with security teams to plan and execute quarterly security roadmap initiatives. Respond promptly to critical security alerts and incidents. Qualifications: 8 10 years of experience in Cloud Operations with at least 2 years in a leadership role. Strong expertise in AWS cloud infrastructure management. Proven track record in driving automation and operational improvements. Deep understanding of system reliability engineering (SRE) and incident management. Experience with cost management and security compliance in cloud environments. Excellent communication and people management skills. If you re passionate about leading cloud operations teams and building secure, reliable SaaS infrastructure at scale, we d love to hear from you!

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Delivery Manager Engineering (Pune) Job Type: Full-Time Department: Engineering Experience Level: 5+ Years Location: Pune, India About the Role: We re seeking an experienced Delivery Manager to lead the successful execution of agile software projects across multiple teams and clients. If you have a strong technical foundation, a passion for cloud-based solutions, and proven experience in managing software delivery, this is the role for you. Key Responsibilities: Lead and manage end-to-end agile product deliveries across multiple client engagements Translate technical designs and architecture into actionable delivery plans Collaborate with engineers to define and implement scalable solutions on Amazon Web Services (AWS) and Microsoft Azure Contribute to feature design and implementation of critical end-to-end solutions Standardize engineering best practices and drive code quality through reviews and mentoring Own delivery timelines, project milestones, and client satisfaction metrics Technical Skills Required: Strong grasp of computer science fundamentals algorithms, data structures Hands-on understanding of networking (TCP/IP, ports, firewalls) and database design (schema, indexing) Experience with SQL and NoSQL databases (e.g., MySQL, MSSQL Server, DynamoDB, CosmosDB) Minimum 5 years of hands-on programming experience Minimum 3 years of project management experience in web development Proficiency in Agile methodologies and tools (e.g., Jira, Trello) Soft Skills & Qualities: Strong ownership mindset with the ability to take initiative and drive solutions Excellent interpersonal and stakeholder management skills Clear and confident communication skills Ability to quickly build trust and rapport with internal teams and clients Passionate about agile delivery excellence and continuous learning Be part of a forward-thinking company delivering scalable cloud solutions Lead strategic projects in a high-growth, collaborative environment Build and mentor agile teams, influencing engineering culture and product success

Position: Product Delivery Engineer Location: Pune (Onsite/Hybrid) Type: Full-Time Department: Engineering Experience Level: Experienced About the Role We re looking for a Product Delivery Engineer who s passionate about solving complex problems and delivering high-impact software solutions. If you're eager to work across the full stack, thrive in a fast-paced environment, and want to build resilient, scalable products using modern cloud technologies this is the role for you. What You'll Be Doing Design and contribute to robust, scalable features on AWS and Azure cloud platforms. Implement critical end-to-end features that drive real value. Write high-quality, well-tested, maintainable code. Manage your own tasks, deadlines, and deliverables with minimal supervision. Collaborate across teams and tech stacks with a willingness to learn and adapt. Participate in code reviews, offer mentorship, and help elevate the team s technical bar. What You Bring to the Team Technical Skills Frontend: React.js, React Native, or Angular. Backend: Experience with one or more of Python, Java, Node.js, Golang, or C#. Familiarity with cloud platforms (AWS, Azure) and a strong interest in cloud-native development. Solid foundation in computer science fundamentals including: Data structures and algorithms Networking basics (TCP/IP, ports, firewalls) Database principles (schema design, indexing, optimization) Hands-on experience with relational and NoSQL databases like MySQL, SQL Server, DynamoDB, or Cosmos DB. While full-stack experience is preferred, we also welcome specialists with deep frontend or backend expertise. Soft Skills & Mindset A responsible, ownership-driven attitude toward features and deliverables. A natural leader and mentor who leads by example. Excellent communication and interpersonal skills. Ability to build trust and collaborate effectively with cross-functional teams. Enthusiastic about learning and applying agile software delivery best practices. Join us to build cutting-edge products that scale and grow alongside a team that values curiosity, craftsmanship, and collaboration.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Join Cencora and Make a Difference in Health! At Cencora, we believe that our team members are at the heart of everything we do. Together, we work towards a common goal: creating healthier futures. Every individual here plays a key role in helping us deliver on this purpose. If you're passionate about making a real impact in the health and wellness space, come join us and contribute to improving the lives of people and animals everywhere! Position: Reporting Engineer I - HRIT As a Reporting Engineer I, you will be an essential part of our HRIT team, creating and developing reports, supporting integration solutions, and ensuring seamless data flows across our systems. This role offers an opportunity to work with cutting-edge technology while maintaining an eye on business needs and data privacy requirements. Key Responsibilities: Report Creation and Development: Document functional and technical requirements for reports in alignment with business needs. Develop, test, and deploy reports based on the requirements provided by the Reporting Governance Lead. Collaborate on data privacy and security by identifying report-related security impacts and working with HRIT Security Admin to ensure compliance with Cencora s security model. Troubleshoot technology issues and resolve them in a timely manner. Coordinate schedules to ensure all deliverables meet established SLA timelines. Integration Development and Support: Document integration requirements and data flows based on Cencora s design principles. Develop integration solutions utilizing APIs, flat files (via SFTP), and other delivery models. Monitor and resolve data or integration delivery issues to ensure data integrity. Perform data load activities (ETL) to support the development of reports and integrations. Use tools like BIRT and Studio to write queries, design workflows, and create reports that support business functions. Skills & Requirements: Educational and Experience Requirements: A Bachelor's degree (preferably in Computer Science, Information Technology, or a related field) or equivalent work experience. 1-3 years of software development experience, with knowledge in technologies such as EDI, Web Services, API, SOAP, REST, XML, XSLT, Java, .NET, and other integration technologies. Familiarity with Workday (experience with Workday Studio is a plus). Previous experience with middleware technologies such as WebLogic, WebSphere, and Web Methods. Exposure to data integration projects and an understanding of the System Development Lifecycle methodology. Key Skills and Abilities: Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills to engage with diverse teams and stakeholders. Ability to handle multiple projects and initiatives simultaneously in a fast-paced, evolving environment. Familiarity with object-oriented programming and web services. Ability to learn and adapt to new software and technologies quickly. At Cencora, we offer more than just a job; we offer an opportunity to make an impact. You ll be working with talented, passionate people in a fast-paced, collaborative environment, where innovation is encouraged. Alongside a competitive benefits package, we promote a culture of respect and inclusivity, ensuring that everyone has the opportunity to thrive. Qualification : Bachelor's degree is required, preferably in related field or equivalent work experience

Job Title: Senior Leader Company: EOSGlobe Position Summary We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team, you will: Be highly collaborative and build cross-functional relationships with departmental heads and management across the business. Implement process improvements to enhance efficiencies. Maximize client engagements and work with your leadership team to develop plans to meet future site needs. Maintain profit margins and develop internal control systems to ensure accountability. Implement process improvements to enhance efficiencies. Drive performance metrics and KPIs independently. Be hands-on with operational strategy development. Take the process/account to new levels of achievement, making it a benchmark in the industry. Qualifications 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style. Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.