Soft Collections Jobs in Mumbai

Position: Data Analyst Collections Location: Mumbai Qualification: Graduate Experience: 3 to 6 years Job Description: We are looking for a Data Analyst Collections to join our team. This role involves analyzing and interpreting data from multiple sources to provide actionable insights and support decision-making. You will be responsible for reporting, system management, process improvement, and collaborating cross-functionally to drive performance improvements. Key Responsibilities: Data Analysis & Reporting: Collect and analyze data from various sources to identify trends, patterns, and key insights. Prepare daily, weekly, and monthly operational reports as well as client-specific reports. Design and manage interactive dashboards to track key performance indicators (KPIs) and provide insights for management decision-making. System Management: Oversee the daily operation and maintenance of information systems, ensuring smooth and secure data handling. Ensure the accuracy, security, and integrity of all databases. Provide support for troubleshooting and resolving any system-related issues. Process Improvement & Automation: Identify and implement opportunities to enhance reporting processes and system efficiency. Automate repetitive tasks and processes using advanced Excel functions (VBA, Macros), SQL, and BI tools such as Power BI or Tableau. Strategic & Cross-Functional Support: Collaborate with various departments to understand data requirements and deliver customized reports. Monitor compliance with Service Level Agreements (SLAs), internal controls, and regulatory standards. Provide technical support to enhance decision-making and business performance across teams. Key Qualifications & Skills: Technical Expertise: Advanced proficiency in MS Excel (functions, VBA/Macros), SQL, Tableau, Power BI, and database management systems. Analytical Skills: Strong ability to process large datasets, identify trends, and derive actionable insights. Regulatory Knowledge: Familiarity with debt collection laws, compliance requirements, and reporting standards (preferred for roles related to collection or finance MIS). Communication Skills: Ability to clearly present data insights to both technical and non-technical stakeholders. Qualification : Graduate

Job Title: Deputy Manager Accounts Receivable Location: Mumbai Education: M.Com / B.Com Experience: Minimum 5 years (with at least 2 years in a supervisory or managerial role) About the Role We are looking for a highly motivated and experienced Deputy Manager Accounts Receivable to oversee and enhance our receivables operations. The ideal candidate will bring strong financial acumen, team leadership experience, and a proactive approach to process improvement. This is a key role that ensures accurate financial reporting, efficient collections, and strong customer relationship management. Key Responsibilities Team Leadership: Supervise, mentor, and guide the accounts receivable team to ensure high productivity and continuous professional development. Customer Account Reconciliation: Ensure accurate reconciliation of customer accounts with AR ledgers and financial statements. Collections Coordination: Liaise with banks and payment aggregators to ensure timely collections from customers. Reporting & Analysis: Prepare regular AR reports including aging analysis, collection status, bad debt provisions, and other key metrics. Policy Implementation: Develop, implement, and monitor AR policies and procedures in alignment with internal controls and compliance standards. Client Communication: Address and resolve customer inquiries, disputes, and escalations related to billing and payments in a timely and professional manner. Process Optimization: Identify areas for improvement in the AR cycle and implement automation or best practices to increase efficiency. Financial Closure & Compliance: Ensure timely monthly closures and accurate financial reporting. Ensure compliance with statutory and regulatory payment requirements. Cross-Functional Collaboration: Work closely with finance, sales, and customer service teams to resolve billing or payment issues and improve the end-to-end AR process. Required Qualifications & Skills Education: Bachelor s or Master s degree in Commerce, Finance, Accounting, or Business Administration. Experience: Minimum 5 years of experience in Accounts Receivable or a related financial role. At least 2 years in a supervisory or managerial capacity. Technical Skills: Proficiency in accounting tools such as Tally Prime, SAP, Oracle, or QuickBooks. Advanced knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, and Power BI. Core Competencies: Analytical Thinking: Ability to interpret financial data and make data-driven decisions. Communication: Strong verbal and written communication skills to effectively interact with internal teams and external stakeholders. Leadership: Proven ability to lead teams, set performance goals, and foster a collaborative work culture. Attention to Detail: Strong focus on accuracy in financial reporting and record-keeping. Organizational Skills: Ability to manage multiple priorities, deadlines, and maintain structure under pressure. Be part of a fast-paced, growth-oriented finance team. Work in a collaborative environment with cross-functional exposure. Opportunity to lead impactful process improvement initiatives. Competitive compensation and opportunities for advancement. Qualification : Bachelors or Masters degree in Commerce, Finance, Accounting, or Business Administration

Position Title: Regional Manager Collections Location: Mumbai Overview: We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies. Key Responsibilities: Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved Develop and implement field follow-up strategies and review logic to maximize recovery efficiency Conduct tracing and skip-tracing for unreachable or unresponsive customers Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations Allocate cases efficiently based on geography, vintage, and risk profile Track collection performance through daily reports, dashboards, and regular team reviews Identify underperforming areas and implement corrective actions to improve recovery efficiency Design and roll out collections improvement initiatives based on market trends and competitor analysis Ensure compliance with regulatory guidelines and company policies related to collections Meet departmental goals on a daily, weekly, and monthly basis Requirements & Qualifications: Graduate or Postgraduate from a recognized institute Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc. Hands-on experience with collections management tools, CRM systems, and MIS reporting Strong analytical, problem-solving, and decision-making skills Ability to work under pressure and meet aggressive targets Proven leadership abilities, strategic thinking, and people management experience Strong communication and negotiation skills Qualification : Graduate or Postgraduate from a recognized institute

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Position: Learning and Development Manager Location: Mumbai Joining: As soon as possible Compensation: Competitive, aligned with industry standards Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student receives holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging academia and industry, shaping the next generation of skilled professionals who will contribute to nation-building. Job Description: The Learning and Development Manager will be instrumental in supporting the planning and smooth execution of educational programs within partner colleges. You will assist in educator induction, streamline teaching-learning operations, and collaborate closely with academic teams to ensure high-quality delivery. Working hand-in-hand with the Content and Curriculum teams, you will help curate engaging content and support educators in resolving day-to-day challenges. This role requires creativity, strong project management, and a passion for professional learning and development. Key Responsibilities: Program Implementation: Support execution of classroom teaching initiatives, including coordinating lab sessions, workshops, and e-learning programs. Content Development: Collaborate with Content and Curriculum teams to curate educational materials such as presentations, reading resources, and videos. Administration: Manage logistical aspects of programs, including scheduling, educator attendance tracking, and resource/material management. Documentation: Maintain accurate records of classroom activities, student evaluations, and feedback. Needs Assessment: Assist in conducting regular assessments to identify gaps and areas for improvement, feeding insights back into program development. Continuous Improvement: Stay updated on industry trends and emerging learning technologies, recommending innovative solutions to enhance learning outcomes. Qualifications: Bachelor s degree (required) Strong project management skills with the ability to juggle multiple initiatives. Excellent communication and presentation abilities. Familiarity with learning management systems and e-learning authoring tools is a plus. Enthusiastic, collaborative, adaptable, with a passion for professional growth. Strong organizational skills and meticulous attention to detail. Knowledge of adult learning principles and instructional design models. What s In It For You: Play a critical role in the growth of an exceptional team on a nation-building mission. Collaborate closely with and empower the ByteXL team, driving transformative impact in India s higher education. Contribute to scaling operations nationwide, gaining unique learning experiences. Work with a diverse, high-caliber, and collaborative team. Competitive compensation aligned with industry standards. Qualification : Bachelors degree (required)

About the Team: The team is responsible for creating and delivering high-quality financial content derived from sell-side research. By leveraging advanced data extraction technologies combined with deep domain expertise, the team ensures efficient and accurate data collection. Collaboration, attention to detail, and a focus on continuous process improvement are key pillars of the team s success in delivering impactful insights to clients. The Impact: In this role, you will play a vital part in delivering accurate and timely financial insights that empower clients to make informed investment decisions. By maintaining the highest standards of data accuracy and reliability, you will directly enhance the credibility and usability of our consensus data, contributing to client satisfaction, business success, and S&P Global s reputation in the financial markets. What s in it for You: Develop expertise in understanding and interpreting sell-side models, strengthening your analytical and financial acumen. Gain hands-on experience with data extraction tools and methodologies. Collaborate with a global team and grow professionally through structured learning, mentoring, and cross-functional exposure. Key Responsibilities: Extract and prepare high-quality financial content from sell-side research reports using advanced data extraction tools and sector-specific expertise. Analyze business models across various publicly listed companies and highlight key modeling approaches used by analysts. Conduct thorough quality checks to ensure data accuracy and reliability. Collaborate closely with team members to continuously optimize data collection processes and enhance overall efficiency. Effectively communicate key insights and findings with internal stakeholders, contributing to process enhancements and knowledge sharing. What We re Looking For: Education: Graduate in B.Com (Hons/Pass), BBA, BBE, BBS/BMS, or BFIA. Candidates who have cleared CFA Level 1 are preferred. Experience: 0 to 1 year of relevant experience in financial data collection, analysis, or related fields. Technical and Domain Skills: Understanding of basic financial concepts, including recurring income, financial statements, and ratio analysis. Proficiency in Microsoft Excel and other data management tools. Familiarity with financial modeling concepts (though this is not a modeling role). Soft Skills: Strong analytical mindset and attention to detail. Excellent problem-solving and troubleshooting abilities. Effective communication skills to collaborate with diverse teams and stakeholders. A proactive attitude with a willingness to learn and adapt. Work Shift: Primary shift: Day shift. Candidates must be willing to work in rotational shifts (including night shifts) for 2-3 weeks per quarter, as required. Shift timings: 5:00 AM to 2:00 PM 12:00 PM to 9:00 PM 8:00 PM to 5:00 AM Additional Note: This is not an Equity Research or Financial Modeling role. You will not write research reports or build sell-side financial models. However, the role offers unique exposure to various business models, financial statements, and modeling approaches used by top analysts across industries and geographies. This hands-on learning experience offers valuable insights into global financial markets. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we recognize the power of accurate, comprehensive, and timely information. As part of S&P Global, we deliver essential intelligence, combining deep data, advanced technology, and expert insights to help our clients expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit: www.spglobal.com/marketintelligence Our Purpose: At S&P Global, we accelerate progress by transforming data into Essential Intelligence , helping companies, governments, and individuals identify risks and unlock new possibilities. In a complex and evolving world, we empower decision-makers to plan confidently for tomorrow, today. Our People: With over 35,000 employees across the globe, we combine local insights with a global perspective. Our culture thrives on curiosity, discovery, and partnership, driving innovation and enabling sustainable progress. From sustainability solutions to analytics platforms, we are redefining how data empowers action. Our Values: Integrity Acting with honesty, transparency, and fairness. Discovery Curiosity and continuous learning fuel our innovation. Partnership Collaboration drives better outcomes for our customers and each other. Benefits: We invest in your well-being and career growth through: Comprehensive health and wellness programs. Flexible time-off policies to support work-life balance. Continuous learning opportunities through training programs and educational support. Financial security through competitive pay, retirement plans, and student loan contribution programs. Family-friendly perks, including benefits for partners and dependents. Additional perks such as retail discounts, referral bonuses, and more. Qualification : Graduate in B.Com (Hons/Pass), BBA, BBE, BBS/BMS, or BFIA

Role: Manager - Analytics (Debt Management) Function/Department: Collections Experience: 5-10 Years Education: Graduation: B.Sc, B.Tech, BCA, B.Com, BBA Post-Graduation: MBA, PGDM Job Purpose: We are looking for a Manager - Analytics (Debt Management) to drive data-driven decision-making in our collections process. This role will focus on portfolio analytics, delinquency tracking, and performance optimization to enhance debt recovery strategies. The ideal candidate will leverage data insights to improve efficiency, ensure compliance, and support strategic initiatives within the Debt Management function. Key Responsibilities: Debt Portfolio Analysis & Performance Tracking: Monitor and analyze delinquency trends across buckets and DPD (Days Past Due). Develop predictive models and data-driven strategies to enhance debt recovery rates. Track collection performance and identify gaps or improvement opportunities. Collection Strategy Optimization: Define data-backed segmentation strategies to improve customer engagement and recovery. Optimize collection strategies by analyzing past trends, customer behavior, and repayment patterns. Implement early warning systems to prevent accounts from slipping into default. MIS & Reporting: Design and maintain MIS reports for performance tracking, agency efficiency, and collection outcomes. Generate and present insights-based reports for senior management decision-making. Automate reporting processes to enhance operational efficiency. Stakeholder Collaboration & Compliance: Work closely with collection teams, legal teams, and external agencies to improve recovery strategies. Ensure compliance with regulatory requirements in debt management analytics. Provide analytical support for policy and process enhancements within the collections framework. Preferred Skills & Attributes: Strong expertise in data analytics, predictive modeling, and statistical techniques. Proficiency in SQL, Python, R, Tableau, Power BI, or other data visualization tools. Experience in credit risk management, collections analytics, or debt recovery strategies. Strong understanding of regulatory guidelines and compliance frameworks in banking collections. Ability to work cross-functionally and drive actionable insights for business growth. Impactful role in shaping data-driven debt management strategies. Work in a fast-paced, analytical, and results-oriented environment. Opportunities for professional growth in a leading financial institution. If you are passionate about analytics, data-driven decision-making, and optimizing debt management, we invite you to apply and be part of our dynamic team! Qualification : B.Sc, B.Tech, BCA, B.Com, BBA

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification

Channel Account Manager Location: Mumbai Job Category: Channel Account Job Schedule: Full-Time Role Overview We are seeking a Channel Account Manager (CAM) to drive revenue growth and strengthen Fortinet s presence as a global leader in Unified Threat Management. You will manage reseller partnerships at Select and potential SELECT levels, spearhead new business development, and ensure partner enablement and training across the assigned territory. Key Responsibilities Relationship Management: Build and maintain professional relationships with key personnel in assigned Select and potential SELECT accounts. Partner Enablement: Develop and execute training plans to ensure partners are equipped to sell and support Fortinet solutions. Sales Operations: Maintain accurate sales forecasting and update Salesforce regularly, leveraging deep knowledge of the sales cycle to exceed quotas. Strategic Planning: Lead joint partner planning processes, setting mutual objectives, critical milestones, and certification targets. Conflict Resolution: Mitigate channel conflicts through clear communication and adherence to Fortinet channel program guidelines. Network Expansion: Proactively recruit and qualify new partners to drive the adoption of new technologies. Required Skills & Experience Industry Expertise: Proven experience in channel sales and territory management within the networking or security sectors. Business Planning: Experience building integrated business and marketing plans with partners. Channel Knowledge: Strong familiarity with distribution channel models and high-volume mid-market sectors. Execution: Track record in opportunity identification, sales forecasting, and deal closure. Soft Skills: Excellent presentation, interpersonal, and communication skills in English; self-motivated and competitive.

Analyst FX Risk Management Location: Mumbai Employment Type: Full-time Reporting Structure: Reports to FX Risk Manager at TGS Role Summary The Analyst FX Risk Management is a critical part of the middle office team, responsible for managing foreign exchange exposure across Trading, Finance, and Overheads divisions. The role involves identifying FX risks, executing hedging strategies, and managing derivative settlements to minimize interest rate costs and overdrafts. Key Responsibilities Risk Mitigation: Identify and analyze FX risk across all business divisions; design and implement hedging strategies for new geographies. Trade Execution: Execute FX trades with internal brokers and monitor market trends to identify early signs of risk. Stakeholder Liaison: Collaborate with traders, operations, and the deals desk to assess real-time FX exposures. P&L Management: Accurately allocate hedge P&L to underlying exposures and ensure timely updates of FX performance. Settlements & Liquidity: Coordinate with the derivatives back office for settlements and work with Treasury to manage foreign currency account liquidity. Continuous Improvement: Support reconciliation activities and contribute to the enhancement of risk management systems and processes. Key Relationships Trading Floor & Deals Desk Trade Finance & Operational Treasury Banks, Brokers, and Back Office Qualifications & Skills Education: MBA in Finance, Chartered Accountant (CA), or FRM certification preferred. Experience: 0 2 years in Foreign Exchange markets, interest rates, or cash/liquidity risk management. Technical Skills: Strong proficiency in MS Excel and familiarity with financial systems. Soft Skills: Ability to handle stressful situations under strict deadlines and excellent communication skills. Qualification : MBA in Finance, Chartered Accountant (CA), or FRM certification preferred

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

Job Title: Junior Data Center Engineer Location: Mumbai Experience: 1-5 Years Job Summary: We are looking for two enthusiastic and technically adept Junior Data Center Engineers to support the day-to-day operations at our Mumbai data center. Under the guidance of a Senior System Administrator, the ideal candidates will assist in hardware installations, monitoring, troubleshooting, and maintaining both physical and virtual infrastructure. Key Responsibilities: Hardware Installation & Maintenance: Assist in the installation and maintenance of servers, network devices, and racks. Environment Monitoring: Monitor key data center environmental factors such as temperature, humidity, and power to ensure optimal conditions. Troubleshooting: Perform basic troubleshooting of hardware and network issues, escalating more complex problems as needed. Remote Hands Support: Provide support for remote hands requests and coordinate with internal teams for resolutions. Inventory Management: Maintain accurate inventory of IT assets and ensure proper documentation for all equipment. Patching & Cabling: Assist in the patching, cabling, and labeling of equipment for organization and efficiency. Incident Handling: Follow SOPs for incident handling, escalation, and reporting to ensure smooth operations. Security & Compliance: Ensure compliance with physical security and access protocols for the data center. Scheduled Maintenance & Upgrades: Participate in scheduled maintenance and upgrades of data center infrastructure. Technical Skills: Operating Systems: Basic understanding of Windows and Linux operating systems. Networking: Familiarity with networking concepts such as IP, DNS, DHCP. Virtualization: Exposure to virtualization platforms like VMware and Nutanix (preferred). Data Center Operations: Knowledge of data center hardware components and operations. Monitoring & Ticketing Tools: Experience working with monitoring tools and ticketing systems. Hardware Handling: Comfort with hardware handling, cabling, and labeling. Soft Skills: Communication: Good communication and interpersonal skills to effectively collaborate with internal teams and vendors. Willingness to Learn: Eagerness to learn and adapt to new technologies in the data center environment. Attention to Detail: Strong attention to detail with a focus on documentation and operational accuracy. Adaptability: Ability to work in shifts and handle pressure in a fast-paced environment. Team Player: Proactive and collaborative attitude to contribute effectively to team success. Preferred Qualifications: Education: Diploma or Bachelor s degree in Computer Science, IT, or a related field. Certifications: Certifications such as CCNA, CompTIA A+, or equivalent (preferred but not required). Dynamic Environment: Be part of a fast-paced and innovative data center team, supporting critical infrastructure operations. Learning Opportunities: Gain hands-on experience in both physical and virtual environments with exposure to cutting-edge technologies. Growth Potential: Opportunity to expand your skill set and grow within a rapidly evolving field. Qualification : Diploma or Bachelors degree in Computer Science, IT, or a related field

Relationship Manager (RM) Global Trade Finance (GTX) Location: Mumbai Experience: 1 - 3 Years Reports To: Head Global Trade Finance Company: KredX About GTX GTX is an IFSCA-licensed International Trade Financing Services (ITFS) platform based out of GIFT City, designed to support exporters and importers with their cross-border working capital needs through cutting-edge technology. GTX is committed to empowering international trade with innovative financial services, advanced technology, and deep market expertise. Role Overview As a Relationship Manager for Global Trade Finance, you will be instrumental in structuring and executing trade finance transactions, managing client portfolios, coordinating with banks and financial institutions, and ensuring full regulatory and operational compliance. This role offers a unique opportunity to work closely with exporters, importers, banks, fintech platforms, and internal stakeholders to deliver seamless, secure, and scalable cross-border financing solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute trade finance solutions such as Export Factoring, Letters of Credit (LC), Standby Letters of Credit (SBLC), forfaiting, factoring, buyer s and supplier s credit. Manage and nurture a portfolio of corporate clients involved in international trade. Identify opportunities to cross-sell trade products and deepen client relationships. Operational & Risk Oversight Ensure all documentation, risk assessments, compliance (KYC/AML), and credit appraisals are properly managed. Monitor disbursals, repayments, collateral, and transaction flows. Work collaboratively with risk, compliance, and legal teams to mitigate transactional risks. Banking & Institutional Relationships Interface and negotiate with domestic and international banks, NBFCs, Export Credit Agencies (ECAs), and factoring companies for syndication and deal closures. Negotiate terms, pricing, and credit limits with funding partners. Strategic & Internal Projects Support product development, process automation, and digitization initiatives in trade finance. Provide insights into market trends, trade finance regulations (UCP, URDG, FEMA, RBI guidelines), and client behaviors. Key Requirements Education & Experience 1-3 years of experience in trade finance roles within banks, NBFCs, fintech companies, or corporate treasury. Additional certifications such as CDCS (Certified Documentary Credit Specialist) or CITF (Certificate in International Trade Finance) are advantageous. Strong understanding of trade finance instruments, regulatory environment, and global trade dynamics. Skills Strong analytical, structuring, and negotiation skills. Proficiency in trade documentation, credit analysis, and risk management. Excellent communication, relationship-building, and stakeholder management skills. Be part of a high-growth vertical with global exposure backed by institutional credibility. Work with a dynamic, innovative team focused on transforming trade finance through digital technologies. Opportunity to lead and contribute to transformative projects in an evolving ecosystem.

Role: Business Analysis Manager Debt Management Function/Department: Debt Management Flows Experience: 6-10 Years Education: Graduation: B.Sc, B.Tech, BCA, B.Com, BBA Post-Graduation: MBA, PGDM Job Purpose: The Debt Management (DM) function has evolved into a data-driven and analytics-led domain, leveraging enhanced data capture, automated strategies, and predictive analytics. The Business Analysis Manager plays a critical role in enabling strategic decision-making by providing data-driven insights into macro and micro business trends. This role involves analyzing customer behavior, team performance, and market trends to proactively identify opportunities for improvement and risk mitigation. Key Responsibilities: Debt Management Performance & Strategy: Measure, analyze, and enhance Debt Management strategies and process improvements using MIS and KPIs. Collate, structure, and document strategic changes and impact assessments. Monitor and track Debt Management ecosystem parameters, including customers, employees, and agencies. Evaluate strategy effectiveness and recommend data-driven optimizations. Analytics & Insights for Debt Management: Utilize data analytics to drive higher resolution rates and cost-efficient debt collection. Implement risk segmentation models to predict propensity to pay and probability of default. Develop differentiated treatment models to optimize collection intensity, field operations, and contact strategies. Optimize customer interaction strategies, including right time to contact, skip tracing, and legal interventions. Drive settlement acceptance propensity models to enhance recovery rates and improve debt-sale solutions. Operational Planning & Forecasting: Forecast allocations and capacity requirements to improve debt management efficiency. Collaborate with Product, Portfolio Risk, and BIU teams to align portfolio insights with debt management operations. Track system development requirements and oversee the implementation of automated solutions. Project Management & Compliance: Lead debt management initiatives, ensuring timely execution and impact measurement. Adhere to and foster compliance with regulatory guidelines and risk policies. Support process optimization and digital transformation projects in debt management. Preferred Skills & Attributes: Strong understanding of Debt Management processes, risk segmentation, and collection strategies. Expertise in data analytics, predictive modeling, and financial risk assessment. Experience in project management, process automation, and regulatory compliance. Proficiency in MIS reporting, KPI tracking, and performance analytics. Ability to work cross-functionally with risk, product, BIU, and operational teams. Opportunity to drive strategic decision-making in a data-driven debt management function. Work in a high-impact role with exposure to advanced analytics and automation. Collaborate with cross-functional teams to enhance operational efficiency and recovery strategies. If you have a strong analytical mindset, expertise in debt management analytics, and a passion for driving process improvements, we invite you to join us in shaping the future of Debt Management through data-driven decision-making! Qualification : Graduation: B.Sc, B.Tech, BCA, B.Com, BBA Post-Graduation: MBA, PGDM

Assistant Manager / Manager Lighting Design Company: GM Modular Location: Mumbai Job Type: Full Time Experience Required: 7 12 Years Industry: Lighting / Architecture / Interior Design / Electrical Engineering Job Summary: GM Modular is seeking a highly experienced and creative Lighting Designer to lead the conceptualization and execution of cutting-edge lighting projects. This role is pivotal in delivering innovative, functional, and aesthetically superior lighting solutions while ensuring compliance with technical and regulatory requirements. You will work closely with clients, vendors, and internal teams, owning projects from design to implementation. Key Responsibilities: 1. Lighting Design & Project Execution: Lead the conceptual development of lighting designs for various spaces (residential, commercial, fa ade, etc.). Prepare detailed lighting layouts, technical drawings, calculations, fixture specifications, and BOQs. Coordinate with vendors and suppliers to procure quality materials within project requirements. Estimate and control project costs and manage budgets throughout the design lifecycle. Ensure compliance with local building codes, energy efficiency regulations, and safety standards. Conduct quality assurance through site inspections, mockups, and installation support. Maintain strict adherence to project timelines and delivery schedules. 2. Operational Support, Reporting & Reviews: Generate regular project reports, MIS, and budget tracking updates. Collaborate closely with clients and stakeholders for presentations, feedback, and issue resolution. Perform post-project evaluations to identify opportunities for improvement. Provide technical training and mentoring to junior designers or interns. Stay updated on industry trends, new technologies, and design innovations. 3. Team & Resource Management: Lead and manage a team of lighting designers and technical staff. Strategically allocate team and material resources across projects. Set performance goals, monitor outcomes, and conduct regular reviews. Foster a collaborative, high-performance team culture. Required Qualifications & Experience: Education: Bachelor's degree in Interior Design, Architecture, Electrical Engineering, or a related field. Experience: Minimum 7 12 years of professional experience in lighting design and project delivery. Technical Proficiency: Strong grasp of lighting principles, technologies, and materials Proficiency in lighting design tools such as Dialux, Relux, AutoCAD, Revit, AGi32, or similar Ability to read and interpret architectural, MEP, and civil drawings Soft Skills: Excellent communication and presentation abilities Strong project management and organizational skills Ability to work under pressure and manage multiple priorities Leadership and mentoring experience is highly desirable Preferred Experience: Prior work in fa ade, architectural, or landscape lighting Exposure to luxury residential, hospitality, or commercial lighting projects Familiarity with sustainability guidelines (LEED, IGBC, etc.) Qualification : Bachelor's degree in Interior Design, Architecture, Electrical Engineering, or a related field

Job Title: DevSecOps Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in a relevant DevSecOps role) Role Overview We are looking for a DevSecOps Engineer with a strong security-first mindset and deep experience in automating and securing CI/CD pipelines. This role will focus on integrating security into the software development lifecycle, ensuring reliable and secure deployment of cloud-native applications, and maintaining robust infrastructure-as-code practices. The ideal candidate will have hands-on experience in cloud deployments, scripting, infrastructure automation, and a solid understanding of secure coding and development practices. Note: Candidates must be eligible for and able to pass DHS Suitability Clearance. Key Responsibilities Integrate SAST, DAST, and SCA tools into the CI/CD pipeline for automated application security scanning. Define, develop, and maintain CI/CD strategies and pipelines, especially for managing Infrastructure as Code (IaC). Lead build, deployment, and monitoring standards for secure and scalable application delivery. Collaborate with Agile development teams to implement end-to-end automation of application and infrastructure deployments in cloud environments. Automate provisioning and configuration of infrastructure using scripting and templating tools. Maintain and optimize CI/CD tools such as Jenkins, Travis, Ansible, and Kubernetes. Work closely with development, operations, and vendor teams to resolve technical issues and improve system reliability. Monitor, support, and maintain installed systems and infrastructure, ensuring maximum availability and performance. Create and maintain scripts for system efficiency, automation, and operational improvements. Contribute to the design and implementation of secure, scalable, and highly available systems. Ensure strong backup, redundancy, and security strategies are in place and actively maintained. Identify performance bottlenecks and work with development teams to implement solutions. Required Skills & Experience Technical Skills: Strong scripting skills in one or more languages: Shell, Python, Ruby, Perl, Go, Groovy, Helm, PowerShell, etc. Experience with: Infrastructure as Code (IaC) tools and practices Cloud deployments and monitoring of web applications Operating systems: Strong in UNIX/Linux Networking concepts, particularly OSI layers and TCP/IP Experience with the administration and tuning of application stacks such as: Tomcat, JBoss, Apache, NGINX, Ruby, etc. Hands-on experience with: CI/CD tools: Jenkins, Travis, etc. Configuration management: Ansible Container orchestration: Kubernetes Mindset & Soft Skills: Security-first mindset with understanding of secure coding and DevSecOps principles Demonstrated ability to build secure and reliable infrastructure and pipelines Strong analytical and problem-solving skills Effective verbal and non-verbal communication and collaboration skills Proactive, self-driven, and able to work in fast-paced environments Preferred Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related field Experience with DevSecOps in regulated or security-sensitive environments Familiarity with compliance requirements and security standards Be at the forefront of secure DevOps practices in a growing and tech-forward organization Work with cutting-edge technologies and tools in cloud-native environments Collaborate with a high-performing, cross-functional team Contribute to meaningful, security-focused development initiatives Competitive compensation and professional growth opportunities Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

Full Stack Developer Location: Mumbai Experience: 3 to 6 Years Qualification: Graduate Employment Type: Full-time About the Role We are looking for a highly skilled and passionate Full Stack Software Engineer to join our growing technology team. The ideal candidate will have deep expertise in Python (Django/FastAPI) on the backend, solid hands-on experience with ReactJS on the frontend, and familiarity with MongoDB and SQL databases. This role is ideal for someone who enjoys building scalable systems, designing REST APIs, and delivering full-cycle web solutions from development to deployment. Key Responsibilities Backend Development Develop scalable backend services using Python and frameworks like Django or FastAPI. Design and implement RESTful APIs that are secure, well-documented, and performance-optimized. Create and maintain automated tests for APIs (using Postman, pytest, etc.). Frontend Development Build interactive, user-centric UIs using ReactJS, including API integration, component-based architecture, and state management. Database Management Work with both MongoDB (NoSQL) and SQL (PostgreSQL/MySQL) databases. Design schemas, optimize queries, and ensure high data integrity and performance. DevOps & Cloud Deployment Deploy applications using Docker and manage deployments on AWS (EC2, S3, RDS, Lambda, etc.). Work with CI/CD pipelines to automate testing and deployment workflows. Monitoring & Logging Use tools such as ELK Stack, Prometheus, Grafana, or AWS CloudWatch for monitoring application health and logs. Support production environments, debug issues, and ensure application uptime. Collaboration & Best Practices Work closely with product managers, QA engineers, and designers to deliver features on time. Conduct peer code reviews, write clean and maintainable code, and follow secure coding practices. Required Skills Technical Proficiency Strong command of Python, especially with Django or FastAPI. Frontend development with ReactJS. Experience in REST API design and implementation. Proficient in MongoDB, PostgreSQL, or MySQL. Knowledge of ORMs, query tuning, and schema design. DevOps & Cloud Hands-on experience with AWS services. Experience with Docker and CI/CD pipelines. Testing & Monitoring Familiarity with Postman, pytest, and logging tools (e.g., ELK, Prometheus, Grafana). Soft Skills Strong problem-solving and debugging capabilities. Solid understanding of data structures and algorithms. Effective communication and team collaboration skills. Comfortable using Git and standard version control workflows. Preferred Tools & Technologies Languages/Frameworks: Python (Django/FastAPI), ReactJS, JavaScript Databases: MongoDB, PostgreSQL, MySQL Cloud/DevOps: AWS (EC2, S3, RDS, Lambda), Docker, CI/CD Tools: Postman, Git, ELK, Prometheus, Grafana Be part of a collaborative and fast-paced engineering team Build products that scale and impact users directly Opportunity to work with the latest technologies in cloud, DevOps, and frontend/backend stacks If you're a proactive developer who thrives in solving real-world problems through scalable software solutions, we d love to hear from you. Qualification : Graduate

Position Title: Senior Vice President Data, AI & Cloud Location: Mumbai Department: Technology Role Overview We are seeking a visionary technology leader to serve as Senior Vice President Data, AI & Cloud, responsible for architecting and executing our enterprise-wide data, AI/ML, and cloud strategy. This is a transformative leadership role that combines deep technical expertise with strong business acumen to drive innovation, operational efficiency, and intelligent decision-making across the organization. You will lead platform modernization, enable large-scale AI/ML adoption, and optimize cloud infrastructure, all while building a culture where data and AI are embedded in everyday decision-making. The ideal candidate will be both a strategic thinker and a hands-on technologist capable of translating cutting-edge developments like generative AI and LLMs into practical enterprise applications. Key Responsibilities Strategic Leadership Define and implement a cohesive strategy across Data, AI/ML, and Cloud aligned with enterprise objectives. Drive AI democratization by embedding intelligence in core workflows and decision systems. Champion a data-driven, innovation-first culture across both business and technology teams. AI Advocacy & Adoption Act as the internal evangelist for AI leading awareness, education, and enablement initiatives. Partner with cross-functional teams (product, credit, operations, etc.) to co-create impactful AI solutions. Translate advanced AI technologies (LLMs, generative AI, agentic workflows) into scalable enterprise applications. AI/ML Delivery & Innovation Lead end-to-end development and deployment of AI/ML solutions across key areas: credit scoring, collections, fraud detection, automation, and customer insights. Promote the adoption of LLMs and generative AI to power personalization and intelligent decisioning systems. Institutionalize MLOps, Infrastructure-as-Code (IaC), and model observability practices. Data Platform & Governance Overhaul and modernize data architecture with real-time, scalable, cloud-native solutions. Establish and enforce robust data governance, data quality, privacy, and compliance practices (aligned with RBI and other regulatory norms). Cloud Infrastructure & Optimization Architect and maintain a secure, scalable, cost-optimized AWS environment. Implement best-in-class DevOps, Infrastructure-as-Code, and monitoring practices using tools like Terraform, Kubernetes, and Cloud-native observability suites. Team & Capability Building Build and lead high-performing teams across Data Engineering, ML Engineering, and Cloud Operations. Mentor and inspire talent to drive innovation and cross-functional collaboration. Technology Stack AI/ML: Python, TensorFlow, PyTorch, MLflow, LangChain, LLMs, Agentic Workflows Cloud (AWS): S3, EKS, ECR, Lambda, CloudWatch, CloudTrail, IAM, SageMaker, Bedrock Databases: RDBMS, Amazon Redshift, MongoDB DevOps & Infrastructure: Terraform, Kubernetes, CI/CD tools, ETL pipelines Desired Candidate Profile 12+ years of progressive experience in data engineering, AI/ML, and cloud infrastructure roles, with at least 5 years in a leadership capacity. Proven success in leading data platform modernization and delivering enterprise-scale AI solutions in regulated industries preferably financial services. Deep hands-on expertise with Python, ML frameworks (TensorFlow, PyTorch), MLOps tools (MLflow), and generative AI platforms (LangChain, LLMs). Strong understanding of financial data, credit models, risk analytics, and compliance requirements (including RBI regulations). Bachelor s or Master s degree in Computer Science, Data Science, Engineering, or a related field. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Engineering, or a related field

Position Title: Senior Manager Generative AI & Innovation Lead Location: Mumbai Department: Data Science, AI & Innovation Job Summary We are looking for a forward-thinking and execution-focused Generative AI & Innovation Lead to drive AI-led transformation in the lending industry. In this high-impact role, you will be responsible for identifying, prototyping, and scaling cutting-edge generative AI solutions that enhance efficiency, improve customer experiences, and streamline business processes across the organization. This position is ideal for a passionate innovator who understands the rapidly evolving AI landscape and can bridge the gap between advanced technologies and real-world business needs particularly in financial services. Key Responsibilities Strategic Innovation Leadership Lead AI innovation initiatives by identifying high-impact generative AI use cases across the lending value chain. Develop and own the roadmap for generative AI adoption aligned with key business objectives. Act as a catalyst for organization-wide transformation through AI-powered solutions. Technology & Ecosystem Awareness Stay on top of the latest advancements in LLMs, multimodal AI models, and agentic frameworks. Evaluate enterprise platforms such as AWS Bedrock, Azure OpenAI, Google Vertex AI, and open-source alternatives. Build internal awareness of emerging technologies and their potential applications. Competitive & Market Intelligence Benchmark AI adoption in financial services and lending industries. Analyze competitor strategies and identify whitespace opportunities and unmet customer needs. Use Case Development & Experimentation Collaborate with business, data science, and tech teams to prioritize and validate high-impact use cases. Rapidly design and develop proof-of-concepts (POCs) with measurable success metrics. Scale validated solutions into production with focus on usability, scalability, and business ROI. Agile & Lean Execution Foster a fail-fast, learn-fast culture with cost-efficient experimentation. Promote lean innovation and lead internal evangelism for AI-driven transformation. Cross-functional Collaboration Partner with engineering, data science, product, compliance, and legal teams for ethical, scalable deployment. Ensure adherence to governance standards, including explainability, fairness, and regulatory compliance. Qualifications & Experience Bachelor s or Master s degree in Computer Science, Data Science, Engineering, or a related field; MBA is a plus. 2+ years of experience in AI/ML, with at least 1 year hands-on in Generative AI. Proven track record of leading innovation or AI-driven initiatives, preferably in lending or financial services. Deep understanding of the lending lifecycle, including underwriting, collections, risk models, and regulatory frameworks. Hands-on experience with LLMs (e.g., GPT, Claude, Mistral, LLaMA), embedding models, prompt engineering, and vector databases. Familiarity with cloud platforms (AWS, Azure, GCP) and orchestration tools like LangChain, Haystack. Excellent communication, leadership, and stakeholder management skills. Preferred Skills Experience with synthetic data generation, document AI, conversational AI, or autonomous agents. Understanding of ethical AI, privacy laws, and compliance standards in financial services. Exposure to startups or intrapreneurial roles in launching new AI products or platforms. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Engineering, or a related field; MBA is a plus

Job Title: GTM OOH Analyst Function: Information Technology Location: Mumbai Reports to: ICD IT Director Employment Type: Full-time About the Role This is a critical role in Unilever India s IT function, acting as the Business Partner (BP) to multiple domains Customer Operations, Finance, HR, Factory & Commercial Experience. You will manage local IT operations, champion strategic digital initiatives, and ensure seamless delivery of platforms and projects. You ll bridge business needs and global IT platforms, ensuring value creation, value protection, and operational excellence across functions. Key Responsibilities Demand & Project Management Lead end-to-end project delivery for finance, customer operations, HR, logistics, and manufacturing. Manage and prioritize demand pipelines across business functions. Collaborate with global platform owners to roll out new features and solutions locally. Stakeholder Engagement Build strong relationships with internal teams: Business Finance, HR, Customer Service, Logistics, Warehouse, Factory. Align local IT strategy with business goals. Communicate effectively with both technical and non-technical stakeholders. Platform Performance & Value Protection Ensure robust, secure, and high-performing digital operations. Manage SAP systems with a focus on FI/CO modules and taxation compliance. Identify opportunities to improve operational efficiency through technology. Vendor & Risk Management Liaise with external vendors to ensure SLAs and rate card compliance. Drive vendor selection, contract negotiation, and performance evaluation. Develop mitigation strategies for technology-related risks. Continuous Improvement Identify and implement technology innovations and improvements. Monitor industry trends to recommend future-ready IT solutions. Ensure regular audits, quality checks, and platform optimization. Qualifications & Experience Education: Bachelor's in IT, Computer Science, Business, or related field. MBA is a plus. Experience: 5+ years in an IT project management/business partner role, preferably in FMCG, manufacturing, or logistics-heavy industries. SAP Expertise: Strong understanding of SAP FI/CO, including taxation functionality. Proven experience in managing cross-functional IT projects across diverse teams. Technical Skills Project Management Tools (Jira, MS Project, etc.) SAP FI/CO functional knowledge IT Infrastructure & Digital Platform familiarity Risk Assessment & Mitigation Data Analysis & Reporting Cybersecurity & IT Compliance Soft Skills & Leadership Competencies Strong leadership and stakeholder management Excellent communication (verbal and written) Collaboration across multicultural teams Problem-solving and decision-making Ownership mindset with a passion for performance Agility and adaptability in fast-changing environments Customer-first thinking with empathy Unilever Leadership Behaviors Passion for High Performance Ownership mindset with data-driven decision-making. Personal Mastery High personal standards, resilience, and focus on well-being. Consumer Love Actively seeks to improve end-user and consumer experiences. Purpose & Service Leadership rooted in humility and service to others. Agility Embraces continuous learning and innovation. Qualification : Bachelor's in IT, Computer Science, Business, or related field. MBA is a plus