Software Engineer QA Jobs in Hyderabad

222 Jobs Found

ZT

Performance Test Engineer

Zl Tech

4-6 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Performance Test Engineer Full-Time | Hyderabad, India Department: Engineering Experience: 4 to 6 Years Location: On-site | Hyderabad, Telangana Work Hours: Flexibility to support US time zone Salary: Competitive, based on experience Job Summary We are hiring a skilled and analytical Performance Test Engineer to lead and execute performance testing initiatives for our enterprise-grade applications. This role is ideal for someone with hands-on experience in load testing, scalability analysis, and performance bottleneck resolution using tools like JMeter or LoadRunner. You'll collaborate with cross-functional teams to optimize system performance and ensure a seamless user experience at scale. Key Responsibilities Design and implement comprehensive performance test plans, including load, stress, and scalability testing. Identify and diagnose performance bottlenecks in backend systems, APIs, and databases. Collaborate with software developers, DevOps, and QA engineers to resolve performance issues and optimize infrastructure. Execute performance test scenarios using tools such as Apache JMeter, LoadRunner, or similar performance testing frameworks. Write and maintain performance test scripts and automation tools as required. Analyze test results, generate reports, and provide actionable insights and recommendations for system improvements. Advocate for performance engineering best practices across teams. Contribute to system architecture and capacity planning by offering data-driven insights. Stay up to date on emerging trends, tools, and methodologies in performance engineering and testing. Provide regular updates and performance metrics reports to leads and stakeholders. Required Skills & Qualifications Bachelor s degree in Computer Science, Engineering, or related discipline. 4 6 years of experience in software testing, with at least 2+ years of dedicated performance testing experience. Proficient in tools like JMeter, LoadRunner, or similar performance testing platforms. Strong scripting and debugging skills experience in Java or Python is a plus. Excellent understanding of SQL queries and database concepts for backend performance testing. Strong knowledge of SDLC and STLC, including test planning, test case creation, defect tracking, and reporting. Solid problem-solving skills with the ability to think critically and troubleshoot complex systems. Strong interpersonal and communication skills for collaboration with global teams. Ability to work during US time zones, when required. Preferred/Bonus Skills (Good to Have) Hands-on experience with Azure or other cloud platforms. Exposure to CI/CD pipelines and performance testing within DevOps workflows. Knowledge of additional scripting languages (e.g., Shell, PowerShell, Bash). Experience with monitoring tools like Grafana, New Relic, or Dynatrace. Work on high-scale enterprise platforms with real performance challenges. Collaborate with talented engineers across multiple geographies. Flexible work hours supporting US-based clients. Competitive salary and growth-oriented culture. Apply today to join us as a Performance Test Engineer in Hyderabad and help us scale our applications to the next level of performance and reliability!

Performance Performance test Engineer Performance engineer Test engineer
ZT

Senior Software Development Engineer In Test (sdet)- Qa

Zl Tech

4+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Senior Software Development Engineer in Test (SDET) QA Location: Hyderabad, IN Employment Type: Full-Time Department: Engineering Role Overview We are seeking an experienced and pragmatic Senior SDET to elevate our testing practices and ensure the reliability and efficiency of our cutting-edge data management, governance, and analytics software at Internet scale. Your work will directly empower decision-makers to leverage data for impactful community improvements. This role requires a hands-on tester with a strategic mindset, able to balance manual exploratory testing with automation and continuous process improvements. You will work closely with product owners, developers, QA teams, and release managers to champion quality throughout the software lifecycle. Key Responsibilities Review and enhance test strategies, plans, and coverage to identify and mitigate risks based on product requirements. Develop and maintain automated test suites, harnesses, and test applications. Collaborate with QA teams and partners to understand system specifications and recommend testability improvements. Enhance CI/CD pipelines with automated testing and scripting to ensure seamless continuous delivery. Partner with developers, product managers, and analysts to ensure testable requirements and robust quality. Drive testability and diagnostics integration into products for faster troubleshooting. Share automation testing best practices and tools across teams. Participate in peer design/code reviews and Agile scrum ceremonies. Perform exploratory/manual testing as needed to support releases. Adhere to coding standards and software development lifecycle processes. Required Qualifications Master s degree in Engineering or a Bachelor s degree with 4+ years of professional software engineering/testing experience. Proficiency in at least one programming language: .NET, Python, or Java. Experience testing enterprise-level applications and systems. Strong background in API testing and automation frameworks/tools. Experience with Jenkins and building/maintaining CI/CD pipelines. Proven expertise in QA processes including test planning, execution, defect tracking, and release management. Hands-on experience with Agile methodologies and sprint ceremonies. Skilled in developing high-quality test automation frameworks. Familiarity with tools like Mocha, Jasmine, JIRA, GitHub, and GitLab. Experience testing cloud applications on Azure, AWS, and on-prem environments. Knowledge of security testing and static code analysis tools. Proficient in querying relational databases and working with complex schemas. Deep understanding of software quality assurance methodologies integrated with SDLC. Work on innovative, impactful data software at Internet scale. Collaborate with a talented global engineering team. Opportunity to influence testing strategies and automation best practices. Dynamic, growth-oriented environment fostering continuous learning. Qualification : Masters degree in Engineering or a Bachelors degree with 4+ years of professional software engineering/testing experience.

Senior Software Senior software Development Software Development
DU

Senior Software QA Engineer

Dupont

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Senior Software QA Engineer Location: Hyderabad Company: DuPont About DuPont: At DuPont, we create essential innovations that help the world thrive from delivering clean water to over a billion people, to building materials that power the technology in smartphones and electric vehicles. Our people work on the things that truly matter. Join us and make a meaningful impact on the world around you. Position Overview: We are looking for a Senior Software QA Engineer with a strong background in automation testing, particularly using Selenium with Java. In this role, you will play a key part in ensuring the quality and reliability of our software products through automated and manual testing techniques, continuous collaboration, and an innovation-driven mindset. Key Responsibilities: Develop, maintain, and execute automated test scripts using Selenium with Java. Analyze test results, identify bugs, and document defects using bug tracking systems. Collaborate with developers and product teams to define test strategies aligned with software requirements. Design and execute manual test cases to ensure full coverage of application features. Apply BDD (Behavior Driven Development) methodologies using Cucumber. Conduct regression and performance testing to validate application stability. Enhance existing automation frameworks and recommend process improvements. Participate in test planning, reviews, and team Agile ceremonies. Stay current with industry trends and new tools/technologies in the QA space. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. 5+ years of experience in automation testing, with strong proficiency in: Selenium Java Cucumber / BDD TestNG Experience with CI/CD pipelines and testing in Agile environments. Solid understanding of software QA methodologies, tools, and processes. Strong analytical, debugging, and problem-solving skills. Excellent written and verbal communication and a strong sense of teamwork. Preferred Qualifications: Experience with JUnit, JMeter, or similar testing tools. Familiarity with performance testing techniques. Hands-on knowledge of version control systems, especially Git. Contribute to innovations that change the world for the better. Work alongside passionate and diverse global teams. Access continuous learning and career development opportunities. Thrive in a culture of collaboration, integrity, and excellence. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Senior Software Senior software Qa Senior qa
SA

Software Engineering Pmts (sdet)

Salesforce

15+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Software Engineering PMTS (SDET) Software Engineering | Hyderabad, India | Full-Time About the Role Join Salesforce s Service Cloud team as a PMTS Q3 Engineer (Software Development Engineer in Test) focused on quality, automation, and engineering efficiency. You will work on cutting-edge customer service platforms that leverage AI-powered chatbots, unified communications, and real-time CRM integrations. The Q3 Engineering team is a highly accomplished group passionate about quality, tooling, and innovation. As a senior engineer, you will influence product design, quality culture, and delivery across multiple teams, ensuring trust and excellence. Key Responsibilities Lead and coordinate efforts to deliver high-quality software products across multiple scrum teams. Own complex and ambiguous features with a deep understanding of the Salesforce Service Cloud application. Define and implement quality assurance processes, automation frameworks, and validation techniques. Mentor junior engineers, influence quality methodologies, and drive best practices across teams. Participate actively in design reviews, test plan creation, and cross-team technical discussions. Develop, review, and maintain sophisticated automated test frameworks and scripts. Monitor feature quality, identify gaps, and lead initiatives to improve test coverage and automation health. Collaborate closely with product management and engineering to align quality efforts with business priorities. Foster a collaborative environment to encourage knowledge sharing and continuous improvement. Use telemetry, metrics, and data-driven insights to influence testing strategies and product quality. Required Skills & Experience 15+ years of relevant technical experience in software engineering and testing. Strong programming skills in Java, JavaScript, or similar languages. Deep understanding of system architecture, operating systems, databases, and object-oriented programming. Hands-on experience designing test plans, automation frameworks, and test specifications. Proficiency with testing methodologies, tools like Selenium WebDriver, Jenkins, and version control systems (e.g., Git). Experience building and optimizing functional/UI automation tests and API testing frameworks. Familiarity with Agile development, Scrum, and quality management systems. Strong communication, collaboration, leadership, and mentoring skills. Ability to handle multiple projects, triage issues, and react quickly to changes. Bachelor s degree or equivalent in Computer Science, Engineering, or related field. Ability to pass Salesforce security and background checks. Highly Desirable Experience with open-source test tools and unit test automation frameworks. Familiarity with industry quality and usability best practices. Experience with CI/CD orchestration tools like Jenkins. Ability to optimize and automate processes, code, and testing efforts. Work on innovative, large-scale cloud platforms impacting millions of users worldwide. Collaborate with some of the top quality engineering experts at Salesforce. Be part of a culture that values trust, innovation, and continuous learning. If you want to lead quality initiatives in a fast-paced, cutting-edge environment and have a passion for excellence, apply today! Qualification : Bachelors degree or equivalent in Computer Science, Engineering, or related field.

Software Engineering Software Engineering Engineering Software Sdet
MI

Principal Ai + Windows Engineer

Microsoft

10+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Principal AI + Windows Engineer Location: Hyderabad, Telangana, India Employment Type: Full-Time About the Role We are hiring a Principal Software Engineer to lead critical initiatives for the flagship Microsoft 365 Copilot App on Windows. Join our high-caliber team in India working at the forefront of AI innovation. You will be a key contributor to building AI-powered features that enhance productivity and collaboration across platforms, including Windows, Mac, Android, iOS, and web. Microsoft 365 Copilot is a transformative AI assistant already used by over 100 million users globally. This is a unique opportunity to impact billions of lives and shape the future of AI-powered productivity at scale. Key Responsibilities Design and implement robust, scalable features for the Windows-based Microsoft 365 Copilot application. Ensure feature integration aligns with overall product architecture and design principles. Develop and maintain automation, write test plans, and provide accurate task estimates. Embrace team-wide best practices for quality, security, and performance. Demonstrate strong ownership, accountability, and a continuous learning mindset. Collaborate across global teams including Product, Design, QA, and Engineering stakeholders. Participate in agile sprints and the full software development life cycle (SDLC). Required Qualifications Bachelor s degree in Computer Science or related technical field AND 6+ years of experience in software engineering, OR equivalent practical experience. Proficiency in one or more programming languages: C, C++, C#, Java, JavaScript, Python. Strong customer-centric mindset and a passion for delivering high-impact experiences. Excellent problem-solving skills and ability to work in fast-paced, ambiguous environments. Outstanding communication and cross-functional collaboration abilities. Preferred Qualifications 10+ years of industry experience OR Master s degree in Computer Science with 8+ years of experience. Background in Office technologies or experience developing for Windows, iOS, Android, or Mac platforms. Familiarity with cloud technologies and services, preferably Microsoft Azure. Hands-on experience with agile methodologies and large-scale commercial software products. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We value integrity, respect, accountability, and inclusion. As part of our team, you will be immersed in a culture of innovation and growth where everyone can thrive. Work with Purpose This role offers a once-in-a-career opportunity to work on cutting-edge AI technologies that will redefine how people interact with productivity software. If you are passionate about AI, Windows platforms, and building scalable, elegant, and secure solutions, we want to hear from you. Qualification : Bachelors degree in Computer Science or related technical field AND 6+ years of experience in software engineering, OR equivalent practical experience.

Principal Ai Windows Engineer Principal engineer
MS

Senior Manager, Testing Tools Lead

Msd

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Senior Manager Senior manager Testing Testing Manager
ZS

Qa Engineer

Zessta Software Services Pvt.ltd.

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: QA Engineer Job Type: Full-time Responsibilities: Define test methods and create test plans to ensure the software performs accurately and reliably according to documented requirements. Execute test plans and generate test reports to describe program evaluation and testing results. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate quality testing activities. Collaborate with cross-functional teams to enhance the quality of the product and contribute to successful releases. Continuously identify areas for improvement in testing processes and tools. Skills and Experience: 3+ years of experience in Automation and Manual testing with a solid understanding of the Software Testing Life Cycle (STLC). Strong problem-solving skills to effectively identify bugs and provide solutions. Hands-on experience with automation frameworks such as Selenium or Cypress. Good knowledge of mobile and web application testing. Experience working with the Agile methodology. Strong development skills in Python, Java, or any other programming language. Work experience with unit test frameworks or libraries (preferably Javascript/Python). Expertise in software release management and deployment tools (Git, CI/CD). Hands-on experience with databases, preferably SQL. Experience working in a Continuous Delivery cycle and release management. Working knowledge of open-source technologies and cloud services. Ability to manage multiple, diverse projects simultaneously while maintaining high-quality standards. Strong verbal and written communication skills to collaborate with teams and stakeholders effectively. Education: Bachelor s or Master s degree from premier institutes (preferred). What We Offer: A dynamic and collaborative work environment. Competitive salary and benefits. Opportunities for career growth and skill development. The chance to work with innovative technologies and challenging projects. If you're passionate about quality and eager to make an impact, apply now to join our team and help shape the future of software testing! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Qa Engineer Qa engineer Full-Time Software Testing
IN

.net Software Engineer, Senior

Infor

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position Summary: Infor is looking for a talented Senior .NET Developer to join our India Infor SunSystems development team as we build momentum for our recently released Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor s Technology platform. SunSystems R&D is forming a new team based in Hyderabad, to work side by side with the rest of the organisation currently based in Farnborough, UK and Shanghai China. This new team is a cross-platform development team incorporating Java, .NET and front-end skills and is intended to accelerate our delivery work on new features and product modernisation. This team will be part of a thriving local Infor community at the Infor Hyderabad office which spans several Infor products and this is great opportunity to get in at the start of the SunSystems team. As a member of our R&D team, the Senior .NET Developer works closely with Business Analysts, Product Owner, Product Managers, QA and Support teams to develop new functionality and provide an excellent experience for our customers and partners. The successful candidate will be responsible for developing new software features and REST APIs, solving issues and supporting a major modernisation of the product. At this level, it s expected the developer can provide mentorship to less experienced developers, within our agile (predominantly scrum) software teams. A Day in The Life Typically Includes: Developing new software features and enhancing existing functionality, working within our agile scrum teams, alongside product owner / business analyst, developers, QA, Scrum Master. Our teams are based across the UK, Shanghai China, and India, achieving a level of follow-the-sun development, and you may be working in teams with individuals from these localities. Building out new REST APIs for use in internal API-driven development and externally for partner and third party integrations. Investigating customer-reported software issues, security vulnerabilities and improvements to resolve in a timely and effective manner. Supporting other developers with code review and shared problem solving. Supporting product owner in understanding complexity of work, identifying constraints and dependencies and in estimating delivery timescales. Working with architects and principal developers to design features and functionality and to help to articulate the future direction of development, design principles and architecture for use across SunSystems. What You Will Need: Basic Qualifications Strong skills in .NET software development, with in-depth understanding of the Base Class Library (BCL) and ASP.Net Core. Experience working in an Agile (pref. Scrum) and iterative development approach. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams. Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong ability to think through large abstract systems and processes, comfortable problem-solving and working with data. Preferred Qualifications: Experience with Enterprise, SaaS and/or web platform software development lifecycle a big plus. Experience with some of our complementary range of technologies, e.g. Java, Typescript, XHR, Tomcat, Service based architectures with HTTP (SOAP / REST APIs) integrations, AWS, Microsoft SQL Server or similar RDBMS. Experience with CI/CD toolchains, IDE (Visual Studio / Rider / VS Code), PowerShell, Jenkins, Git. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

.net Software Engineer .net engineer Software Engineer
OT

Senior Qa Engineer

Omniwyse Technologies

8+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Senior Qa Senior qa Engineer Senior engineer
CO

Consumer Qa Analyst Iii

Coinbase

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Qa Analyst Qa analyst Full-Time Consumer QA Analyst III
CE

Staff Devops Engineer

Celigo

5-7 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: DevOps Engineer Location: Hyderabad, India About Celigo: At Celigo, we are revolutionizing the future of application integration with cutting-edge strategies and technologies. Our team is dedicated to making complex integrations seamless, and we pride ourselves on delivering innovative solutions. Our core mission is simple: enable independent, best-of-breed applications to work together seamlessly. We believe that every department and business end user should have choices when selecting software, and integration challenges should never hinder business progress. Your Role: Celigo powers integration for customers globally through our Integrator.io iPaaS platform, which handles millions of transactions daily. We own mission-critical, large-scale services in the iPaaS space, requiring us to develop and maintain highly scalable services within cloud environments. We are seeking passionate DevOps engineers who love managing modern, large-scale services in production on the cloud. Our DevOps charter focuses on enabling Development and QA teams to deliver high-quality products quickly, safely, and in compliance with our standards, using automation, tooling, and processes. As part of the DevOps team, you will work towards building a continuous value delivery pipeline and ensuring top-tier customer satisfaction. Education: Master's/Bachelor's degree in Computer Science/Engineering, Software Engineering, or a related discipline. Experience: 5-7 years of total experience in software product development organizations, with at least 4 years in a DevOps role. Cloud Skills: Hands-on experience managing mission-critical, large-scale product operations such as provisioning, deployment, upgrades, patching, and incidents in cloud production environments. Must have working knowledge of public cloud services, preferably AWS. Automation Skills: Proficient in Infrastructure as Code (IaC) using Terraform and scripting with Python/Bash. Familiar with version control systems like Git. Configuration Management: Good knowledge of configuration management and automation tools such as Chef, Ansible, Puppet. Security: Basic understanding of security compliance standards like SOC2, HIPAA, and GDPR. CI/CD Expertise: Expertise in designing, delivering, and maintaining CI/CD pipelines with tools like Jenkins. Troubleshooting & Analytical Skills: Strong problem-solving, troubleshooting, and analytical skills demonstrated in previous roles. Developer Mindset: Developer experience with an emphasis on automation and system optimization. Agile Environment: Experience working in an Agile development environment. Monitoring & Observability: Experience with enterprise-level monitoring systems is highly desirable. Communication Skills: Excellent verbal and written communication skills. Platform Deployment: Build and deploy the Integrator.io platform across various environments (Production, Staging) in the cloud. Automation: Leverage automation tools to automate infrastructure provisioning, code deployment, monitoring, and notifications. Tool Administration: Research, deploy, and manage essential tools like Splunk, Kafka, etc., to support the platform. Collaboration with Security & Compliance Teams: Work closely with the security team to gather data points for audits and address security gaps identified through programs like HackerOne. CI/CD Pipeline Design: Design and build CI/CD pipelines for Integrator.io, collaborating with senior architects and engineers. Engineering Excellence: Implement best practices in DevOps, continuously raising the standard for engineering excellence. The Best Candidate: Passionate about creating a world-class DevOps organization. Proven ability to manage large distributed systems in cloud production environments. Solid understanding of how infrastructure and software components interact. Experience working with globally distributed teams. Enthusiastic about learning new techniques in complex distributed systems and solving challenging problems on the cloud. Skilled at automating tasks using high-level programming languages. Thrives in a fast-paced, dynamic environment with shifting priorities. Quick to learn and knows when to lead and when to listen. Why You'll Love It Here: Everything Integrated: We solve a critical challenge that affects almost every business integrating cloud apps. Automation Nation: We're the only iPaaS solution that automates business processes across multiple cloud applications using a single prebuilt integration. Celigo Values: Our guiding principles foster a collaborative, innovative environment as we scale. Take A Stand: Celigo s initiative promotes diversity, equity, and inclusion within our company. Work-Life Balance: Starting from your first year, we offer three weeks of vacation, plus holidays to recharge and spend time with loved ones. Perks & Benefits: We offer a comprehensive benefits package, a tech stipend, pre-tax commuter expense reimbursement, recognition opportunities, and many other perks. Celigo is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, in compliance with legal requirements.

DevOps Engineer Staff Engineer Devops engineer Full-Time
CE

Engineering Manager Ia

Celigo

12+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Engineering Manager - Platform Location: Hyderabad, India. We re revolutionizing the integration industry and we want you to join us! Our core mission at Celigo is simple: To make automation of business processes as simple as possible by enabling anyone in the enterprise to build or deploy integrations across thousands of cloud applications. You get the best of both worlds: a high energy driven start-up culture with a company that has established itself in the dynamic high growth iPaaS market with thousands of value driven customers. Your Role Celigo is looking for an experienced Engineering manager to lead one of our Platform teams. Our platforms are built to be highly available and scalable supporting large-scale transactions. Our criteria of a successful engineering leader is one who understands the business landscape, is excited to work with people, highly collaborative, energetic, passionate about our product & our customers, and at the same time technically strong & loves technology. You will manage and lead a team of high-caliber developers working on one of our important platform areas. We expect our Engineering Managers to be customer focused, have an excellent grasp on business priorities, and be able to translate the team s contributions to tangible business value for our company. They are passionate about hiring & grooming high quality talent, keeping them focused & motivated and representing the team to leadership. They should possess stellar delivery execution skills, build good relationships with Product Management, have a good understanding of ROI, manage the technical team s roadmap and keep technical debt under control. Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE). 12+ years of total experience in Software Product Development with at least 6 years of team management experience in leading. Experience building and leading team(s) of high-caliber software engineers. Must have successfully delivered complex, demanding projects for large scale SaaS product(s). Experience working in an Agile development environment. Experience playing the scrum master for at least one year is preferred. Excellent communication skills both verbal and written. Strong organizational and time management skills. Experience with full product life cycle including post production release support. Experience working with multiple functions including but not limited to Product Management, Program Management, Quality Assurance, UI/UX design teams, Documentation, Customer Success teams (including Support). Should be experienced in Software Engineering best practices including coding standards, code-reviews, Source Control, CI/CD, Testing, Security Standards, Compliance. Ability to handle ambiguity and comfortable working with minimal specifications. Drive the execution and delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects and other cross-functional teams. Collaborate with Product Managers to align on business objectives, priorities, trade-offs and assess risks, if any. Take critical decisions for the team whenever required to result in a successful product delivery. Should foresee issues and prevent/resolve them at the earliest opportunity. Work following Agile development methodologies using various related tools, like JIRA. Ensure the team is motivated, focused, clear on priorities and have all the needed resources for successful execution. Should encourage and be a role-model for the team to go above and beyond. Represent the team in business related discussions and articulate business values of the team s contributions in larger business-focused forums and/or to senior management. Drive technical excellence and high quality deliverables. Should constantly think for the future by building the right infrastructure at the right time. Provide guidance, career development and coaching to team members. Participate in planning, architecture, and design discussions. Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. Is passionate about making a world-class software organization. Has experience building large-scale distributed platforms either as part of a team or must have managed a team building them. Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. Has excellent problem solving and analytical skills. Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Is comfortable in designing and implementing new processes (or) modify existing processes internally to improve the efficiency of the team. Has the ability to build strong relationships with stakeholders and key partners for the program. Has strong business and technical vision. Can stay abstract or detail oriented as the situation demands. Has demonstrated the ability of thinking big, bringing new ideas, building teams & infrastructure for the future. Learns quickly; must know when to listen, and when to take charge. Qualification : Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE).

Engineering Manager Engineering manager Manager engineering Full-Time
MS

Qa Engineer

Machint Solutions

4+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

QA Engineer Experience: 4+ Years Job type: New Job function: Information Technology Location: Hyderabad Job description 4+ years of experience in Automation Testing of Web, Mobile and API Testing (at least 3 yrs relevant in selenium - java) Experience with test automation frameworks like Selenium,Appium, Cucumber, TestNG, Page Object Model, Data driven and Hybrid. Excellent understanding of the STLC process and familiar with the various testing methodologies. Excellent verbal and written communication skills Reviews application requirements/ User Stories and project documentation and asks follow-up questions as needed to gain a full understanding of end-to-end business process requirements. Ability to work with the Test Manager to create Test Plans, participate in scrum ceremonies and represent the Quality Assurance team. Design and manage end-to-end testing activities for various projects across the business lines. Prioritize end to end integration test executions by working closely with the project teams. Collaboratively work with different testing teams and ensure testing standards and client expectations are met. Good to have Skills BDD framework Knowledge TestNG/JUnit or Cucumber Experience in RestAssured, JMeter and Postman

Qa Engineer Qa engineer Full-Time Quality Assurance
IN

.net Software Engineer, Senior

Infor

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: Senior .NET Developer Company: Infor Location: Hyderabad, India About Infor and the Team: Infor is seeking a highly skilled Senior .NET Developer to join our SunSystems development team based in India. This is an exciting opportunity to be part of a growing team focused on enhancing our Multi-Tenant cloud solution for SunSystems, a well-established financial management software used by thousands of B2B customers across various industries worldwide. Our solution combines real-time analytics and is deeply integrated into Infor's Technology platform. The R&D team is expanding with the formation of a new group in Hyderabad. This team will work alongside our teams based in Farnborough (UK) and Shanghai (China), accelerating the delivery of new features and product modernization. This is a unique chance to join early in the formation of the SunSystems team, while also being part of a thriving Infor community in Hyderabad that spans multiple products. Role Overview: As a Senior .NET Developer, you will collaborate with Business Analysts, Product Owners, Product Managers, QA, and Support teams to design, build, and enhance software solutions. You will focus on developing new features, creating REST APIs, and supporting the modernization of the SunSystems platform. In addition to your development responsibilities, you will provide mentorship to junior developers and contribute to our agile (primarily Scrum) teams. Key Responsibilities: Develop new software features and improve existing functionality within agile Scrum teams. Collaborate closely with product owners, business analysts, developers, QA, and Scrum Masters to ensure the successful delivery of high-quality solutions. Design and build REST APIs for internal and external integrations, supporting API-driven development. Investigate and resolve customer-reported issues, security vulnerabilities, and performance improvements. Conduct code reviews, provide mentorship, and promote shared problem-solving within the team. Assist the product owner in understanding work complexity, dependencies, and estimating delivery timelines. Work with architects and senior developers to design new features, develop design principles, and influence the overall direction of development for SunSystems. What You ll Need: Basic Qualifications: Strong expertise in .NET development, including deep knowledge of the Base Class Library (BCL) and ASP.NET Core. Experience working within Agile development methodologies, particularly Scrum. Excellent communication skills, both written and verbal, in English. Enthusiasm for teamwork, with a collaborative attitude toward remote team interactions. Self-motivated with a commitment to continuous learning and improvement, staying updated on industry best practices. Strong problem-solving skills and the ability to navigate large-scale, complex systems and data. Preferred Qualifications: Experience in Enterprise, SaaS, or web platform software development lifecycle. Familiarity with complementary technologies such as Java, Typescript, XHR, Tomcat, Service-based architectures, AWS, Microsoft SQL Server, or similar RDBMS. Proficiency in CI/CD toolchains, Visual Studio, Rider, VS Code, PowerShell, Jenkins, and Git. A customer-centric mindset with an understanding of end-user needs and experience developing user-friendly software. Knowledge of financial applications, especially in accounting and reporting, or familiarity with Infor SunSystems, Query, and Analysis is a plus but not required. Be part of an innovative and dynamic team, with opportunities for professional growth. Contribute to the future of SunSystems in a rapidly evolving technological environment. Work in a collaborative, cross-functional team that spans multiple geographies. Access a range of Infor products and projects, expanding your skill set and experience.

.net Software Engineer .net engineer Software Engineer
IS

Azure Infrastructure Engineer

Intelex Systems

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: Azure Infrastructure Engineer Location: Hyderabad, Telangana Employment Type: Full-time, Permanent Industry: IT Services Department: Engineering - Software & QA Role Category: Infrastructure Engineering We are seeking an experienced Azure Infrastructure Engineer to join our team in Hyderabad. The ideal candidate will have hands-on experience with Azure Resource Management, Azure PaaS services, Azure Compute Services, Networking, Storage Solutions, Identity & Access Management, Monitoring & Diagnostics, and DevOps practices. You will play a critical role in designing, implementing, and managing our Azure infrastructure to support various applications and services, ensuring performance, security, and scalability. Key Responsibilities: Design and implement scalable and secure Azure infrastructure solutions using Azure Resource Manager. Manage and configure Azure PaaS services (e.g., Azure App Services, Azure Functions, Azure SQL Database) to optimize application performance and reliability. Oversee Azure Compute Services, including Virtual Machines, App Services, and Container Instances. Implement and manage networking solutions, including Virtual Networks, Network Security Groups, and VPN gateways to ensure secure communication. Design and maintain storage solutions in Azure, ensuring data availability, redundancy, and security. Implement Identity and Access Management (IAM) solutions using Azure Active Directory and Role-Based Access Control (RBAC) to secure and manage user access. Utilize Azure Monitoring and Diagnostics tools to track infrastructure performance, troubleshoot issues, and optimize system health. Collaborate with DevOps teams to integrate infrastructure solutions with CI/CD pipelines, ensuring seamless application deployment and efficient infrastructure management. Maintain comprehensive documentation for infrastructure configurations, procedures, and best practices. Stay up-to-date with Azure services, technologies, and best practices, recommending improvements to enhance efficiency, security, and overall performance. Required Qualifications & Skills: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Azure Resource Management: Strong understanding of deployment techniques and resource management within the Azure environment. Azure PaaS Services: Proven experience working with services such as Azure App Services, Azure Functions, and Azure SQL Database. Azure Compute Services: Proficiency in managing and configuring Virtual Machines, App Services, and Container Instances. Networking: Solid knowledge of Azure networking concepts and configurations such as Virtual Networks, Network Security Groups, and VPNs. Storage Solutions: Experience with Azure storage solutions and best practices for ensuring high availability, backup, and security of data. Identity & Access Management: Experience with Azure Active Directory and Role-Based Access Control (RBAC). Monitoring & Diagnostics: Familiarity with Azure Monitoring and Diagnostics tools to ensure optimal system performance and troubleshoot any issues. DevOps Practices: Understanding of DevOps practices and tools, including CI/CD pipelines and automation for efficient infrastructure management and deployment. If you are passionate about Azure infrastructure and want to be part of a high-performing team that designs and manages cutting-edge cloud solutions, we d love to hear from you! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Azure Infrastructure Azure Infrastructure Engineer Azure Engineer
QU

Engineer- Ml/compiler

Qualcomm

2-5 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Overview Qualcomm is a leading technology innovator, driving digital transformation to enable smarter, connected experiences for all. As a Software Engineer within the LLVM Tools Group, you will work on the LLVM toolchain for various architectures like ARM, Hexagon, and RISCV. This toolchain includes a range of tools such as compilers, linkers, debuggers, and profilers. As part of the QA and Support team, your primary role will be to ensure that software products are reliable, functional, and meet the required quality standards. You will collaborate with development teams and customers to address issues and improve software throughout the development lifecycle. Key Responsibilities Test Planning: Develop comprehensive test plans and test cases based on software requirements and specifications. Test Execution: Perform manual and automated testing to identify defects and ensure software functionality. Bug Reporting: Analyze test failures/regressions and report bugs to the development team, ensuring timely tracking and resolution. Collaboration: Work closely with developers and customers to understand software design, provide feedback on improvements, and actively participate in process improvement efforts. Documentation: Maintain detailed documentation of test procedures, results, and issues encountered during the testing process. Quality Assurance: Ensure the final product meets Qualcomm s quality standards and customer expectations. Minimum Qualifications Education: Bachelor s or Master s degree in Engineering, Information Systems, Computer Science, or a related field. Experience: 2-5 years of experience in software quality assurance or software customer support. Programming Skills: Experience with programming languages such as C, C++, Python, etc. Preferred Qualifications Embedded Systems/Kernel Testing: Experience with software development and testing on embedded systems, Linux kernel, or firmware. Testing Toolchain: Hands-on experience testing compilers and embedded software development toolchains. Automation: Experience in software refactoring, test automation, and machine learning. Tools: Proficiency in tools like Perl, Python, shell scripting, make, cmake, and git. Command-Line: Experience working on both Windows and Linux environments. Development Tools: Knowledge of compilers, assemblers, linkers, and simulators used in software development. Test Automation: Experience in architecting and developing test automation tools (web, embedded systems). Problem Solving: Expert-level analysis, diagnosis, and troubleshooting abilities. Communication: Strong presentation and communication skills to effectively share insights with cross-functional teams. Qualification : Bachelors or Masters degree in Engineering, Information Systems, Computer Science, or a related field.

Engineer Ml engineer Compiler Full-Time Engineer - ML/Compiler
QU

Engineer- Camera Test Development

Qualcomm

2-6 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

General Summary: This role focuses on camera end-to-end use case design and feature implementation with a systems-level understanding of the camera processing pipeline. The engineer will work with advanced technologies in Android, Linux, and camera systems, contributing to Qualcomm s innovations in imaging and camera features. The role demands collaboration with internal test teams and external teams, strong ownership of tasks, and a willingness to learn and adapt to emerging technologies. Key Responsibilities: 1. Feature Design & Implementation: Design and implement camera use cases and features. Develop and optimize the camera processing pipeline. 2. Android Frameworks & System-Level Debugging: Work with Android Frameworks, HAL (Hardware Abstraction Layer), and ISPs (Image Signal Processors). Debug system-level issues in test embedded systems. 3. Collaboration & Communication: Work closely with internal test teams and external stakeholders. Communicate effectively to triage and resolve issues. 4. Code Development & Optimization: Develop efficient solutions using C, C++, and Java. Apply strong fundamentals in data structures, algorithms, and system design. Minimum Qualifications: Education: Required: Bachelor s degree in Engineering, Computer Science, Information Systems, or a related field. Experience: Technical Skills: Proficiency in C, C++, and Java. Strong fundamentals in data structures, algorithms, and trees. Expertise in Android Frameworks, HAL, Linux, and camera features. Experience with Image Signal Processors (ISPs) and debugging tools. Soft Skills: Detail-oriented and analytical. Strong communication and teamwork abilities. Ownership of tasks with a proactive attitude. Experience Range: 2-6 years of relevant work experience. Preferred Traits: Eagerness to learn new technologies. Ability to work in large teams and handle collaborative projects effectively. Strong triage and debugging skills at a system level. Work Environment & Accessibility: Qualcomm is committed to providing accessibility accommodations for individuals with disabilities during the hiring process. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Engineer Camera Test engineer Development Development Engineer
IS

Manual Qa Test Engineer

Ignatiuz Software

2-6 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: QA Engineer Company Overview: Ignatiuz is a digital transformation and intelligent workplace consulting company with offices in the US (PA) and India (Indore). We focus on accelerating digital performance through innovation and automation, partnering with Fortune 500 clients to deliver high-quality, reliable solutions that drive business success. Role Overview: We are seeking a skilled QA Engineer to join our team. This role will be instrumental in ensuring the quality of our web and mobile applications. As a QA Engineer, you will develop and execute manual test cases, document defects, and collaborate with cross-functional teams to ensure high-quality product delivery. Key Responsibilities: Manual Testing: Develop and execute manual test cases for both web and mobile applications. Defect Documentation: Document test results and defects in a clear, concise manner, ensuring accurate tracking and reporting. Collaboration with Developers: Work closely with developers to ensure timely resolution of defects and maintain product quality. Cross-Functional Communication: Communicate effectively with cross-functional teams to ensure alignment on testing efforts and project timelines. Test Planning: Participate in design reviews, requirement gathering, and the creation of comprehensive test plans. Continuous Learning: Stay up to date with the latest testing tools, techniques, and industry trends. Process Improvement: Provide valuable feedback to improve the testing process and contribute to continuous product quality improvements. Requirements: Testing Methodologies: Strong understanding of testing methodologies, tools, and techniques. Test Management Tools: Familiarity with test management tools such as JIRA, Jenkins, Asana, and API testing tools like Postman. Test Case Writing: Ability to write clear and concise test cases and defect reports. Automated Testing: Experience with automated testing tools is a plus. Communication Skills: Excellent communication skills with the ability to collaborate effectively in a team environment. Location: This position is available at both our Indore and Hyderabad offices.

Manual Qa Manual Qa Qa Manual Manual test
SA

Manager, Technical Support Engineering

Salesforce

11+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

Manager Technical Manager technical Technical manager Support
VE

Principle Engineer Test Automation

Verizon

6+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Why Verizon: At Verizon, we strive to create an environment where ideas can thrive and innovation knows no bounds. Our V Team fosters a culture of collaboration, inclusion, and empowerment, helping every member reach their full potential. We harness cutting-edge technology to connect people to what brings them joy, from work to play. When you join us, you re not just building your career you re contributing to meaningful innovations that shape the world. Role Overview: As a QA Automation Engineer, you will play a critical role in supporting mission-critical applications at Verizon. You ll enhance customer experiences by delivering high-quality, world-class solutions. Working under the mentorship of a technical lead, you will collaborate with cross-functional teams to design, develop, and implement robust test strategies. You ll be instrumental in automating test processes, managing test data, and ensuring timely delivery of sprint cycles. Additionally, you ll explore AI/ML solutions and lead technological transformations in end-to-end testing. Key Responsibilities: Test Automation & Framework Development: Design and develop comprehensive test plans and strategies. Architect competitive test automation frameworks. Develop and maintain new test automation libraries. Automate test data management to streamline processes. Delivery Coordination & Quality Assurance: Ensure timely test completion by coordinating with stakeholders. Adjust test plans as needed to meet sprint release timelines. Certify end-to-end functionality of mission-critical applications. AI/ML Integration: Enable AI/ML solutions by utilizing the latest tools and techniques. Stay updated on emerging testing tools and technologies. Team Leadership & Guidance: Provide technical guidance to team members. Mentor junior resources and lead technology transformation efforts. Qualifications: Basic Requirements: Bachelor s degree or six or more years of relevant work experience. Six or more years of hands-on experience in: Test automation using tools like Selenium, Robot Framework, and API testing. Programming languages such as Python, Java, and scripting in UNIX and Shell. Writing SQL queries and procedures for database testing. Technical Expertise: Strong understanding of Agile methodologies and QA DevOps practices. Proficiency in DevOps tools like GIT, Jenkins, Logstash, and Kibana. Expertise in building and implementing test automation frameworks. Soft Skills: Excellent written and verbal communication skills. Strong problem-solving ability to resolve complex issues independently. Effective collaboration and coordination with multiple stakeholders. Preferred Qualifications: Patent submissions or industry recognition. Relevant certifications in AI, Testing, Cloud, or Project Management. Hands-on experience with Agile delivery and release management. Exposure to cutting-edge tools and technologies in QA and automation. What Verizon Offers: By joining Verizon, you ll work with talented professionals to tackle impactful projects, enhance the customer experience, and grow your career in a dynamic, collaborative environment. We provide the tools, support, and flexibility to help you thrive in this hybrid role. Qualification : Bachelors degree or six or more years of relevant work experience.

Principle Engineer Principle engineer Test engineer Automation

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