Solution Based Sales Jobs in Hyderabad

AI Solution Architect Full-Time | Hyderabad, India Department: Engineering Experience: 10+ years in AI/ML Location: On-site | Hyderabad, Telangana Salary: Competitive, based on experience About the Role We are looking for an experienced and visionary AI Solutions Architect to design, build, and scale advanced AI/ML solutions as part of our cutting-edge ZL Platform. This role requires deep technical expertise in machine learning, large language models (LLMs), model deployment, and a strong understanding of customer-driven product development. You'll collaborate with cross-functional teams Engineering, Product, Sales to translate business needs into impactful AI systems. Key Responsibilities Architect and lead the development of scalable AI/ML solutions integrated with the ZL Platform. Partner with Engineering, Product, and Sales teams to deliver PoC (proof of concept) demos and ensure successful customer adoption. Take ownership of AI and machine learning components, ensuring high quality, maintainability, and performance. Collaborate directly with customers and stakeholders to understand business problems and deliver technically sound solutions. Stay current with AI research and industry trends including model quantization, transformers, and vector databases and integrate advancements into platform architecture. Fine-tune and deploy LLMs (Large Language Models) using frameworks like PyTorch and Hugging Face Transformers. Provide mentorship to engineering teams and contribute to a culture of technical excellence and innovation. Optimize models for deployment in real-world environments with a focus on latency, scalability, and resource efficiency. Translate business problems into AI opportunities and present solutions to internal and external stakeholders. Preferred Skills & Expertise Strong background in deep learning, natural language processing (NLP), and LLMs. Experience with PyTorch, transformers, and AI model quantization and deployment. Production-level experience in deploying ML models in enterprise SaaS environments. Working knowledge of vector databases and semantic search optimization. Proven experience in PoC development, technical solution design, and delivering enterprise AI solutions. Familiarity with cloud platforms (e.g., Azure AI, AWS, GCP) for model hosting and orchestration. Qualitative Expectations Strong ownership mindset you own problems end-to-end and proactively fill knowledge gaps to deliver solutions. Thrive in fast-paced, evolving environments with loosely defined problems and multiple priorities. Excellent communicator with the ability to present technical concepts to both technical and non-technical audiences. Passionate about learning and sharing findings with peers; an enthusiastic self-starter and collaborator. Strong track record of innovation and continuous improvement. Education & Experience Master s or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline. 10+ years of professional experience in AI/ML, with hands-on experience designing, deploying, and scaling machine learning systems in production. Work at the forefront of enterprise AI and LLM innovation. Collaborate with world-class engineering, research, and product teams. Contribute to the development of AI products used by global enterprises. Competitive compensation and professional growth opportunities. Apply now to join us as an AI Solution Architect in Hyderabad. Qualification : Masters or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline.

Position: Solution Consultant SAP EAM Location: Hyderabad, Telangana, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is transforming the industrial workforce by connecting front-line workers, back-office teams, and assets through the only patented, Code-Free connected worker platform for SAP and IBM Maximo. Our platform digitizes manual, paper-based processes in maintenance, operations, and supply chain with highly configurable mobile apps, giving real-time visibility and actionable insights to back-office teams. Trusted by global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, we save companies millions by improving asset uptime, productivity, safety, and workforce efficiency. Backed by Tiger Global Management and recently funded by Vista Equity Partners, Innovapptive is rapidly growing and committed to empowering 350 million industrial front-line workers worldwide. Role Overview: The Solution Consultant will engage directly with plant maintenance leaders to consult on value improvement, maturity assessments, process enhancements, and mobility best practices. You will lead solution design workshops, drive adoption of Innovapptive s cloud-based SaaS connected worker solutions, and support customers in achieving key operational KPIs such as: Efficient plant maintenance execution Timely maintenance work completion Compliance with regulatory and industry standards Key Responsibilities: Collaborate with customers and internal teams to gather and prioritize requirements, translating them into actionable product features. Lead solution design workshops and create value models demonstrating cost savings and operational improvements. Document test scenarios and maintain traceability matrices aligned with business requirements. Promote rapid, agile solution iterations ensuring quality, efficiency, and speed to value. Ensure delivery timelines and quality standards are met, driving ROI and user adoption post-implementation. Partner with product management to influence roadmap and feature prioritization. Analyze user personas to tailor solutions that alleviate core pain points of maintenance professionals. Develop training materials and documentation to empower end-users. Collaborate across engineering, design, marketing, and sales teams to ensure aligned product development. Embrace a startup mindset adaptable, resilient, and entrepreneurial. Qualifications & Experience: Bachelor s degree in Computer Science, IT, or related field. 5+ years as a solution engineer or functional expert in Smart Manufacturing / Connected Plant applications. 3+ years domain experience in Maintenance and Operations. Strong expertise in Plant Maintenance processes: Work Order Planning & Scheduling, Notifications, Execution, Functional Locations, Inspections, and Permits. Experience with full cycle project implementations is preferred. Excellent analytical, problem-solving, organizational, and communication skills. Self-motivated, able to work independently and within teams. Leadership experience and project coordination skills are a plus. Certifications like CCBA or CBAP are desirable. What We Offer: Collaborative, innovative, and entrepreneurial work environment Opportunities to work with global brands on impactful projects Competitive salary and benefits including medical insurance for family Paid maternity and paternity leave Generous vacation and paid time off Bi-annual performance reviews and transparent feedback culture Extensive learning and development resources Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music) Innovapptive is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration without regard to protected characteristics under applicable law. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: Technical Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by uniting front-line workers, back-office teams, and assets on a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize and automate traditionally paper-based maintenance, operations, and supply chain processes for some of the world s largest brands like Shell, UNICEF, and Reckitt Benckiser. Backed by Tiger Global Management and Vista Equity Partners, we re on a mission to empower 350 million industrial workers globally by improving productivity, safety, and operational excellence. Role Overview: We are seeking a Technical Consultant to collaborate closely with customers, product managers, and professional services teams. You will define integration architectures, guide SaaS adoption, and lead the design and implementation of scalable cloud and middleware solutions aligned with customer IT strategies. This role blends architecture, hands-on implementation, and cross-functional collaboration to deliver innovative industrial SaaS integrations. Key Responsibilities: Cloud Architecture & Solution Advisory Engage with customer architects/SMEs to design secure, scalable cloud deployments (AWS mandatory; Azure/GCP optional) Recommend best practices for SaaS adoption, API strategy, middleware, and cloud security Define and enforce architectural standards and governance Integration Solutioning Analyze ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle) and design middleware integrations (CPI, BTP, MuleSoft, PI/PO, Dell Boomi) Lead integration planning and mapping workshops with clients ETL & Data Flow Enablement Architect ETL pipelines and data transformation rules ensuring clean, secure data flows Implement reliable data ingestion via APIs, OData, REST, SOAP, and event-driven methods Security, IAM & Compliance Implement best practices for data security including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA) Support identity federation (SSO, MFA, Azure AD, Okta) Ensure compliance with GDPR, CCPA, and other data privacy regulations Monitor security logs and support incident response Deployment & Customer Support Support solution deployment and post-go-live activities ensuring stability and performance Guide clients through testing, rollout, and knowledge transfer Collaboration & Enablement Serve as liaison between customers, product engineering, and delivery teams Provide enablement and training for client IT teams What You Bring: Bachelor s degree in Computer Science, IT, or related field 5-8 years experience in Enterprise SaaS Integration and Cloud Architecture Experience integrating SaaS with ERP/CRM systems (SAP PM/MM, Maximo, Oracle, Salesforce) Expertise in REST/OData/SOAP web services, middleware (CPI/BTP/MuleSoft/ESB), and scripting Hands-on experience with AWS (mandatory), Azure or GCP Strong knowledge of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), API management Familiarity with integration/security tools (Postman, Swagger, Wireshark, Fiddler) Knowledge of encryption, data privacy laws, and secure API endpoint management Bonus: SAP backend experience, SMP SDK, SAP HANA, TOGAF certification, mobile field ops solutions, Connected Worker tech Startup mindset: adaptable, proactive, results-driven Soft Skills: Strong problem-solving and analytical thinking Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Willingness to travel to client sites as needed Work with a highly innovative team and cutting-edge technology Grow your career in a fast-paced, entrepreneurial environment Collaborate with global brands on impactful projects Competitive salary and comprehensive benefits including medical insurance for family, paid parental leave, and generous PTO Continuous learning and development opportunities Inclusive and diverse workplace culture Innovapptive does not accept unsolicited resumes from recruitment firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics under applicable laws. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Position: EAM Domain Expert Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Medical Benefits About Innovapptive: At Innovapptive, we are transforming industrial operations by connecting front-line workers, back-office teams, and assets through our patented, code-free platform integrated with SAP and IBM Maximo. Our mobile-first connected worker solution digitizes maintenance, operations, and supply chain processes, empowering some of the world s largest brands including Shell, UNICEF, and Newmont Mining to improve asset uptime, productivity, safety, and workforce engagement. Backed by Tiger Global Management and Vista Equity Partners, Innovapptive is recognized as one of the most innovative tech platforms by Nasscom and is Great Place to Work (GPTW) certified for three consecutive years. Role Overview: We are seeking an experienced Maintenance and Reliability Domain Expert to join our team. You will play a key role collaborating with product management and professional services to align our Industrial SaaS offerings with the real-world needs of maintenance and reliability professionals. Your deep domain expertise will help shape product strategy, optimize workflows, and enhance the connected worker experience. Key Responsibilities: Serve as the subject matter expert on maintenance and reliability best practices, including Work Identification, Planning & Scheduling, Execution, and Closure. Collaborate with product management on feature prioritization, roadmap planning, and product enhancements. Analyze user personas maintenance professionals and technicians to deeply understand their pain points and workflow challenges. Optimize maintenance workflows to enhance technician productivity and reduce backlogs. Identify opportunities to minimize downtime via preventive and predictive maintenance strategies. Design and conceptualize user-centric solutions aligned with our mobile-first connected worker philosophy. Gather and prioritize requirements from customers and internal stakeholders into actionable product features. Develop training materials and documentation tailored to maintenance professionals. Stay abreast of emerging trends, technologies, and competitive offerings in maintenance and reliability. Champion rapid product iteration, driving efficiency, quality, and speed-to-market. Collaborate cross-functionally with engineering, design, marketing, professional services, and sales teams. Advocate for customers throughout the product lifecycle using data-driven decision making, user research, and usability studies. Thrive in a fast-paced, startup-like environment demonstrating adaptability, innovation, and results orientation. What You Bring: Required Qualifications: Bachelor s degree in a relevant field; advanced degree or certifications a plus. 8+ years of experience in industrial software focusing on maintenance and reliability processes. Strong expertise in Work Identification, Planning & Scheduling, Execution, and Closure. Excellent analytical, problem-solving, communication, and presentation skills. Ability and willingness to travel as needed. Preferred: Proven collaboration with cross-functional teams (product, engineering, professional services). Experience with mobile-first and connected worker technologies. What We Offer: Competitive compensation including stock options. Exceptional health, vision, and dental coverage for you and your family. Positive, innovative, and entrepreneurial work environment. Opportunity to work with global industry leaders. Generous vacation and paid time off. Paid maternity and paternity leave. Bi-annual performance reviews in an OKR-driven culture. Access to extensive learning & development resources. Participation in diverse interest groups and employee clubs (sports, music, Toastmasters, etc.). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to legally protected characteristics. Qualification : Bachelors degree in a relevant field; advanced degree or certifications a plus.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Principal Engineer - Infrastructure Development Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Arcesium seeks a talented and motivated Principal Engineer to join our Infrastructure Development team. This person will work and coordinate internal projects and support Engineering Managers. The successful candidate will be responsible for a variety of critical initiatives that will help Arcesium achieve its strategic goals and growth. The Infrastructure Development team is responsible for multiple functional areas which include Access & Identity Management, Linux Compute, Discovery, Networking, Observability, SDLC, and Storage, built on top of AWS, which provide the foundation upon which our customer-facing financial technology platform builds and runs. Infrastructure is a high-impact engineering team that builds new services, automates systems, integrates cloud & open-source software, and operates critical systems depending on the needs of the firm. What you'll do: Help build the next generation of IT infrastructure e.g. containers infrastructure using Docker & Kubernetes cluster create, manage and upgrade. Create, consult on and review architectural decisions of infrastructure projects/products. Build and maintain the firm s critical IT infrastructure such as Linux, Windows, Git, DNS, Kerberos, Syslog, Apache, Perl, Python, E-mail, Ansible, ELK. Safeguard the firm s and its customers data. Minimize the risk of system failures and ensure that controls are in place to detect failures. Work with tech teams to ensure infrastructure scales dynamically based on the usage pattern. Collaborate with internal teams to develop messaging to senior stakeholders. Build and maintain relationships and create trust with internal stakeholders and Application Engineering teams. Communicate with all stakeholders, prepare project plans, release notes and conduct regular governance meetings. What you'll need: 10-20 years of experience in system administration/software engineering. Strong programming experience in Python/C/Go/Haskell. Good knowledge of Unix system, web technologies, and AWS. Experience with tools and processes that will help you manage, understand, and debug large, complex distributed systems. Attention to detail and quality, and the ability to work well in and across teams. The ability to be self-motivated and to think independently while being a team player. Exceptional verbal and written communication skills. Ability to multitask and manage multiple deliverables paired with a can-do attitude.

Job Requirements What you will do Responsible for the development of new and enhancements of existing SFDC Platform and Force.com cloud-based applications, including systems analysis, design, development, implementation, and maintenance. Responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background Salesforce.com integration experience, including between different business systems as well as working with integration tools and developing custom integration solutions Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement Design, implement and support features for the Salesforce Communities Essential Qualifications 5+ years of experience in a corporate technology environment developing SFDC technology programs is required. Strong knowledge of Salesforce.com (SFDC) APEX code design techniques and methodologies including development tools, quality assurance/control. years of experience functioning as Salesforce.com administrator for Enterprise edition or higher Solid understanding of system architecture and system design (SFDC /CRM and Force.com) is required. Experience in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, NetSuite, Jira, Microsoft Office 365, Eloqua/ other marketing solutions etc.), is considered to be a plus VisualForce and Sites page development. Experience with technologies integral to Salesforce.com including: HTML/XHTML, jQuery, JavaScript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL and Triggers. Experience in moving code from lower sandboxes to the production environment and address issues related to functionality, integration, etc. Salesforce.com Communities, Partner/Customer Portal implementation, Knowledge Base Experience with Salesforce.com security model and sharing rules. Experience in troubleshooting and working with end-users to ensure that applications meet theirs. Develop and create customized reports and dashboards Keep abreast of new Salesforce features and functionality. Ability to think through multiple solutions to a problem set and look ahead for possible conflicts. Ability to communicate effectively both written and verbally Certifications and nice to haves: In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of the business processes (Client Support, Sales, Marketing, Partner Management, etc.). Administrator/Development Salesforce.com certifications DEV 201 and DEV 401 Added advantage.

Job Title: Product Support Associate Grade Level: 07 About the Team: S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space. Role Overview: In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact. What s in it for you: As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients. Key Responsibilities: Develop in-depth expertise in iLEVEL and QVal products. Deliver exceptional client service by providing timely and effective solutions to client queries related to application support. Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions. Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively. Maintain comprehensive records of client communications within the internal CRM system. Collaborate regularly with senior managers and work closely with teams across various business functions and regions. Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage. Qualifications & Skills: Strong aptitude for learning new technologies and financial products. Quick learner who can apply new knowledge seamlessly while managing existing responsibilities. 1 to 3 years of experience in a client-facing role is advantageous. Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA). Excellent written and verbal communication skills. Strong analytical skills with the ability to handle complex issues comfortably. Knowledge of REST APIs is a plus. Proficiency in Excel and a solid understanding of financial markets and securities. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction. Qualification : Bachelors degree along with a Masters degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).

Minimum Qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. 4 years of experience in a client-facing role working with partners across multiple levels. Preferred Qualifications: 5 years of experience in Internet products and technologies. Experience in data analysis, with the ability to interpret datasets, identify trends, and translate findings into compelling narratives. Knowledge of Programmatic platforms and products, the performance advertising market, or online ads landscape. Excellent business negotiation, influencing, or communication skills, with the ability to collaborate cross-functionally with multiple teams and stakeholders and build relationships. Excellent project management skills, with the ability to oversee multiple, simultaneous solutions, supported by internal teams. About the Job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs. Additionally, we provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and that we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Qualification : Bachelor's degree or equivalent practical experience.

Minimum Qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns, and providing client solutions. Preferred Qualifications: 3 years of experience in Internet products and technologies. Experience in data analysis, ability to interpret datasets, identify trends, and translate findings into compelling narratives, with a strong aptitude for quickly understanding technical concepts and knowing when to apply them. Knowledge of apps platforms and products, the performance advertising market, or online ads landscape. Ability to collaborate cross-functionally with multiple teams and stakeholders while building relationships. Effective project management skills with the ability to oversee multiple, simultaneous solutions, supported by internal teams. Strong business communication, negotiation, and influencing skills. About the Job: gTech Ads is responsible for all support, media, and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services, from enabling better self-help and in-product support to providing better support through interactions, setting up accounts, implementing ad campaigns, and providing media solutions for customers' business and marketing needs. Additionally, we provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Qualification : Bachelor's degree or equivalent practical experience.

What Gramener Offers You Gramener provides an inviting workplace, talented colleagues from diverse backgrounds, career growth opportunities, and ample scope for innovation. Our mission is to build an ecosystem of configurable data applications focused on storytelling with data for public and private sector clients. Roles and Responsibilities Develop and implement organic social media strategies to boost engagement, reach, and brand awareness across LinkedIn, Twitter, and Instagram. Create content calendars for social media channels, ensuring consistent and impactful messaging aligned with brand and business goals. Plan, launch, and optimize paid LinkedIn and Google ad campaigns for lead generation, brand awareness, and engagement. Monitor and manage campaign budgets, adjusting spend based on performance metrics to maximize ROI. Collaborate with business teams to gather insights and feedback for in-depth campaign planning. Work closely with the content team to develop high-quality content assets like blog posts, infographics, videos, and case studies. Partner with marketing and sales teams to plan and execute webinars, ensuring seamless promotion across social media channels. Coordinate pre- and post-event promotional efforts to maximize webinar success. Skills and Qualifications Bachelor s degree in Marketing, Communications, or a related field. 4-6 years of experience in digital marketing, with a focus on social media strategy, LinkedIn campaign management, and Google Ads. Proven track record of developing and executing successful organic social media strategies. Expertise in running and optimizing LinkedIn and Google Ads campaigns. Proficiency in analytics tools such as Google Analytics, LinkedIn Campaign Manager, and ad management platforms. Strong project management skills with the ability to handle multiple campaigns and initiatives simultaneously. Excellent communication skills and experience working cross-functionally. Familiarity with marketing automation platforms (e.g., HubSpot, SEMrush) and webinar platforms (e.g., Zoom, GoToWebinar) is a plus. Key Metrics for Success Lead generation within a specified CPL bracket aligned with industry benchmarks. Increased website traffic from organic and paid social media campaigns. Webinar success, measured by registrations and real-time attendance. Consistent posting and engagement across social media channels to maintain and enhance brand visibility. About Us At Gramener, we help organizations make data-driven decisions by offering strategic data consulting and solutions to create roadmaps for data transformation. We specialize in analyzing and visualizing large datasets, empowering organizations to convert data into a strategic differentiator through our products and services. Qualification : Bachelors degree in Marketing, Communications, or a related field.

What you will do Let s do this. Let s change the world. In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives. Roles & Responsibilities: Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications. Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements. Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices. Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required. Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards. Testing and Quality Assurance: Create and execute test plans to ensure system functionality. AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation. Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions. Functional Skills: Must-Have Skills (Not more than 3 to 4): Experience as a Salesforce Business Analyst or in a similar role. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud. Experience with MS Office tools including Excel/Word/PowerPoint What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR Bachelor s degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience Preferred Qualifications: Good-to-Have Skills: Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT) Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools. Exceptional analytical, problem-solving, and communication skills. Experience with collaboration tools like MS Teams/QUIP/Confluence Professional Certifications Salesforce Administrator (mandatory) Salesforce Business Analyst (mandatory) Salesforce AI Associate (mandatory) SAFe Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Description The CSG Strategy & Analytics Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, renewals strategy, business operations, reporting, and analysis requiring a mix of market analysis, renewals analytics, and business operational support. This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics. As a people manager, this role will lead a team of versatile analysts and senior analysts, fostering a collaborative and high-performing environment. The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, ensuring robust data governance, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. Additionally, this role will serve as a key partner to the data engineering contacts based in India to ensure a comprehensive data strategy for the evolving business. We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. Responsibilities: Lead and manage a group of Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on complex projects, sharing industry insights, and supporting their development of critical skills necessary for success in their roles Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs Act as the primary point of contact for data engineering teams based in India, ensuring a robust data strategy roadmap that aligns with the evolving needs of the business. Collaborate closely with engineering contacts to implement best practices in data management, governance, and integration. Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results. Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics Lead the development of Business Intelligence (BI) dashboards for use by global leaders and field teams in the CSG Renewals group and broader Customer Success Group Spearhead initiatives to automate reporting processes, enhancing efficiency and accuracy. Develop and implement automated reporting solutions that provide timely and actionable insights, reducing manual effort and enabling the team to focus on strategic analysis. Desired Skills/Experience: 7+ years of experience in renewals/sales analytics, business intelligence, or a related field. 4+ years of experience in managing and leading teams, with a proven track record of fostering a collaborative and high-performing environment. Demonstrated experience in dealing with data governance, including the implementation of best practices for data quality, security, and compliance. Self-starter and a high degree of motivation to go above and beyond the task at hand Bachelor s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus Valuable work experience focused on quantitative analysis, Excel, and logical reasoning Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement Familiarity with CRM and data management Strong communication skills; both written and verbal Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus Strong situational analysis, negotiation, and decision-making abilities. Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Qualification : Bachelors degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Job Overview: The RFP Lead will be responsible for managing the entire RFP process for SAP implementation deals. This individual will coordinate with various stakeholders, including sales operations, technical and functional leads, project management, and organizational change management (OCM) experts, to ensure a comprehensive and competitive response. The RFP Lead will organize meetings, gather inputs from subject matter experts, and oversee the writing and submission of the RFP, ensuring alignment with customer requirements and internal standards. Key Responsibilities: RFP Management: Lead the end-to-end management of the RFP process, from initial review of customer requirements to the final submission. Stakeholder Coordination: Collaborate with the Morocco sales operations team to schedule meetings, organize workshops, and coordinate input sessions with technical, functional, PMO, and OCM experts. Content Development: Gather detailed information from subject matter experts (SMEs) and synthesize it into a compelling, comprehensive RFP response. Writing and Editing: Draft, edit, and format RFP documents, ensuring clarity, professionalism, and consistency with Cognitus branding and quality standards. Project Management: Develop timelines, assign responsibilities, and track progress to ensure on-time delivery of RFPs, managing any risks or challenges that may arise. Quality Assurance: Review and validate RFP responses to ensure they meet the customer s requirements and Cognitus best practices. Incorporate feedback and make necessary revisions. Cross-Functional Collaboration: Liaise with the PMO and OCM teams when project management and change management questions arise, ensuring accurate and relevant information is included in the RFP. Continuous Improvement: Maintain a library of standard RFP responses and templates, updating them regularly based on lessons learned from previous RFPs and customer feedback. Qualifications: Experience: Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space. Project Management Skills: Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Technical Knowledge: Familiarity with SAP solutions and implementations, including functional and technical components. Experience working with PMO and OCM processes is a plus. Communication Skills: Exceptional written and verbal communication skills. Ability to convey complex technical concepts clearly and concisely. Collaboration Skills: Proven ability to work cross-functionally with sales, technical teams, and management to gather information and build cohesive responses. Attention to Detail: High level of attention to detail and quality assurance in written communications and documentation. Adaptability: Ability to adapt and respond to changing customer requirements and tight deadlines. Qualification : Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space.

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management