SR Procurement Manager Jobs in Mumbai

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

Associate / Manager / Senior Manager Operations Location: Mumbai | Qualification: BCom / MCom from a reputed College/University | Experience: 2 4 years preferred Job Overview We are looking for a detail-oriented and proactive professional to join our Operations Department. The role involves managing day-to-day operational activities, coordinating with cross-functional teams, ensuring compliance, and maintaining accurate records. The candidate will handle various financial and transactional operations while adhering to regulatory guidelines. Key Responsibilities Transaction Monitoring: Prepare and maintain a synopsis for transactions and monitor each transaction event closely. Cross-Functional Coordination: Collaborate with Legal, Compliance, and Accounts teams for execution, compliance, and fee recovery. Regulatory Compliance: Monitor interest payments and follow up with clients/authorities per SEBI guidelines. ERP & Data Management: Perform ERP data entry, including document uploads, payment schedules, and execution entries. Asset & Document Control: Manage pledging/unpledging of shares, monitor fund transfers, and maintain document custody. Reporting & Documentation: Perform CERSAI site entries and manage Annexure A documentation. Customer Service: Maintain Turnaround Time (TAT) for customer requests and follow up for required data like BENPOS, QCR, and HLY. Skills & Competencies Technical Knowledge: Proficiency in ERP systems, financial transactions, and regulatory compliance. Coordination: Strong communication skills to manage multiple priorities and cross-functional stakeholders. Organization: High attention to detail with the ability to work under tight deadlines. Proactive Approach: Capable of handling day-to-day tasks with minimal supervision. Qualification : BCom / MCom from a reputed College/University

Assistant Manager / Sr. Executive - Human Resources Experience: 5 - 7 Years Location: Mumbai Roles and Responsibilities: You will manage the complete employee life cycle, from onboarding through to offboarding, ensuring smooth HR operations and compliance. Key Tasks: Manage new hire orientation including pre-joining checks, onboarding, and induction processes. Maintain updated employee data files and personal folders accurately and confidentially. Prepare and submit internal MIS reports on a monthly basis. Coordinate and manage employee onboarding surveys to capture employee feedback regularly. Provide timely support to employees on HR-related queries and concerns. Maintain HRIS and HR records meticulously. Generate employee-related letters and documentation. Assist in medical and health insurance management processes. Coordinate and support training programs and initiatives. Oversee exit management processes, including exit formalities and interviews; maintain exit tracker. Ensure adherence to all statutory compliances; liaise regularly with consultants to resolve pending issues and maintain legal compliance across HR functions. Skill Sets: Excellent written and verbal communication skills. Strong process orientation with attention to detail. Robust employee relations and interpersonal skills. Deep understanding of HR statutory compliances. Advanced proficiency in Excel for data management and reporting. Qualifications: Graduate or MBA in Human Resources. Qualification : Graduate or MBA in Human Resources

Sr. Executive / Assistant Manager Operations Banking Team Experience: 3 5 Years Location: Mumbai Job Description: We are seeking a dynamic and detail-oriented professional to join our Operations Banking Team. The ideal candidate will be responsible for handling a wide range of banking and operational functions related to mutual fund schemes and various asset classes. Key Responsibilities: Manage daily banking operations, including cash flow and treasury management. Perform unit reconciliation for mutual fund schemes: Subscription reconciliation. Redemption reconciliation. Switch reconciliation. Oversee and process trades across multiple asset classes: Equity, Debt, Mutual Funds, ETFs. Support various operational functions: MIS reporting. Proxy voting. Tax payments. Other ad hoc tasks as assigned within the operations team. Required Skills & Attributes: Strong proficiency in Excel / Advanced Excel mandatory. Team-oriented mindset with effective communication skills. High level of accountability and ownership in work. Eagerness to learn and take initiative in a fast-paced environment. Qualifications: B.Com / MBA in Finance, Accounting, or a related field. Preferred Industry Background: Mutual Fund. Insurance. Broking. Qualification : B.Com / MBA in Finance, Accounting, or a related field

Senior Engineer Civil Location: Mumbai Experience: 7 10 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are looking for a skilled Senior Civil Engineer to join our Mumbai team. The candidate will be responsible for overseeing civil engineering projects, ensuring quality control, timely execution, and adherence to safety standards. This role involves coordination across teams, site supervision, and ensuring project specifications are met. Key Responsibilities Lead and supervise civil engineering works at the project site to ensure compliance with design, safety, and quality standards. Review and interpret construction drawings, blueprints, and specifications to guide execution. Coordinate with contractors, consultants, and clients to ensure smooth project progress. Monitor daily site activities and resolve technical issues proactively. Prepare project schedules, progress reports, and documentation. Conduct site inspections and ensure quality assurance and control procedures. Manage material procurement, vendor coordination, and resource allocation. Ensure adherence to safety protocols and regulatory compliance on site. Mentor junior engineers and site staff, fostering professional development. Assist in budgeting, cost control, and resource planning. Required Skills & Competencies Proven experience in civil engineering project execution and site management. Strong knowledge of construction methods, materials, and industry standards. Ability to read and interpret engineering drawings and technical documents. Proficient in project management and civil engineering software/tools. Strong communication, leadership, and problem-solving skills. Ability to work independently as well as in a team-oriented environment. Attention to detail and commitment to quality and safety. Preferred Attributes Experience with large-scale infrastructure, commercial, or residential projects. Familiarity with local building codes and statutory regulations. Ability to manage multiple projects simultaneously. Join Our Team If you are a dedicated civil engineer with a passion for project excellence and leadership, join us to contribute to impactful infrastructure projects in Mumbai. Apply today! Qualification : Diploma / B.E. in Civil Engineering

Position Title: Senior Territory Manager / Deputy Regional Manager Location: Mumbai Reports To: General Manager Experience Required: 10 to 15 years of relevant experience in sales, with a strong background in analytical and laboratory instruments. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Summary: The Sr. Territory Manager / Dy. Regional Manager will be responsible for driving sales and business development for the company s full range of analytical and laboratory instruments. The role involves both individual contributions and managing a sales team within the assigned region. Key Responsibilities: Lead sales initiatives for analytical and laboratory instruments in the designated territory Generate new business opportunities through customer visits and market exploration Manage and update sales funnel and activities using CRM tools Conduct technical presentations and product demonstrations Drive commercial negotiations and close sales deals Consistently achieve or exceed defined sales targets Build and maintain strong relationships with customers and key stakeholders Ensure high levels of customer satisfaction through effective internal coordination with service and support teams Provide guidance and support to team members and ensure team performance aligns with regional goals Key Competencies and Skills: Minimum 5 years of experience in selling analytical instruments Proven ability to lead and manage a sales team (2 3 years of team management experience required) Strong understanding of Molecular Spectroscopy, Elemental Analysis, Gas Chromatography, and Thermal Analyzers (preferred) Excellent verbal and written communication skills in English Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Goal-oriented, self-motivated, and capable of working independently Willingness to travel extensively within the assigned territory Qualification : Diploma in Electronics, Chemical, or Instrumentation Engineering

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Sr. Manager Business Strategy Location: Mumbai Experience: 4 9 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications Tata Communications is at the forefront of redefining global connectivity. With innovation and intelligence at our core, we power digital transformation through Cloud, Mobility, IoT, Unified Collaboration, Security, Media, and Network Services. As a leader in the evolving tech landscape, we are building the New World of Communications. Role Overview As a Senior Manager Business Strategy, you will lead and drive the structured execution of strategic initiatives across business units, functions, and customer accounts. This role combines market analysis, competitive intelligence, strategic planning, and program governance to enable data-driven decision-making and ensure alignment with mid- to long-term business goals. You ll be at the center of shaping strategic priorities, building actionable frameworks, guiding cross-functional teams, and influencing key business decisions. Key Responsibilities Market & Competitor Intelligence: Analyze external market trends, industry reports, and competitor benchmarks (e.g., financial performance, customer segments, network investments). Strategic Planning & Execution: Design strategic frameworks, define growth levers, and evaluate new business opportunities (e.g., product/region entry, value proposition, GTM strategy). Business Analysis: Conduct scenario planning, business case development, performance reviews (e.g., product mix, sales ratios, revenue gaps), and identify operational areas requiring intervention. Roadmap & Alignment: Build strategic roadmaps with business teams and advise on implications of key initiatives. Ensure strategies are executable and measurable. Cross-Functional Collaboration: Coordinate with functional teams to translate strategy into detailed deployment plans with defined deliverables and success metrics. Program Governance: Lead project governance by tracking KPIs, budgets, and timelines. Take corrective action to address gaps in execution. M&A and Innovation Initiatives: Lead due diligence for M&A opportunities. Identify risks and new growth avenues. Partner with external firms and drive internal innovation projects. Minimum Qualifications & Experience 4 9 years of experience in strategy consulting, product or sales strategy, or business planning within technology or telecom services. Bachelor's degree required; MBA or equivalent preferred. Desired Skills & Competencies Strong business acumen with a solid grasp of technology trends. Proven ability to translate business challenges into data-backed insights and actionable strategies. Experience with go-to-market planning, financial modeling, and value proposition development. Excellent communication, stakeholder management, and collaboration skills. Deep understanding of the enterprise networking and telecom competitive landscape. Strong program and project management capabilities with a focus on execution excellence. Join a global leader at the forefront of digital transformation. Shape strategic direction in a high-impact, high-visibility role. Work with top-tier talent across innovation, product, and business teams. Be part of a dynamic organization that values foresight, agility, and collaboration. Qualification : Bachelor's degree required; MBA or equivalent preferred

Job Title: Digital AI Manager Location: Mumbai Function: Supply Chain Procurement About Procurement at Unilever Unilever s Procurement team manages over 30 billion in global spend across 50,000+ suppliers. As part of the Supply Chain, Procurement is essential to delivering sustainably sourced materials and services, driving innovation with our partners, and ensuring our purpose-led brands thrive. Our global procurement organization of 1,400+ professionals supports a wide network, including more than 1.5 million smallholder farmers, impacting over 7 million lives. Guided by our Procurement Lighthouse Strategy, we focus on five pillars: Competitive Buying, Resilience, Partnerships, Sustainability, and Value Chain Excellence all powered by Digital and Technology. About the Strategy & Insights Team Established three years ago, the Procurement Strategy & Insights team serves as the nerve center of Unilever s global procurement function. With a vision of transforming knowledge and data into future-fit strategies, the team enables breakthrough transformation across tools, processes, and business models. The team includes: Strategy Team Drives strategic priorities across Business Groups (BG) and Power of One. Insights Team Leads data-driven programs and cross-functional initiatives. Digital Transformation Team Builds digital capabilities, tools, and data infrastructure. Data & AI Innovation Team Focuses on cutting-edge analytics, AI, and Procurement GPT solutions. Role Overview: Digital AI Manager B&W As Digital AI Manager B&W, you will lead the adoption and integration of digital and AI tools within Unilever Procurement. You will drive the implementation of mature AI/analytics solutions, champion digital adoption within the buyer community, and manage transformation initiatives aligned with our 4D Digital Lighthouse Strategy. You will also act as the Program Manager for the Procurement GPT Hero Use Case, helping scale innovative AI-driven solutions. Key Responsibilities 1. Drive 4D Digital Lighthouse Strategy Data Foundations: Enhance the Procurement Data Lake by integrating internal (Unilever Datalake, BDL) and external data (market intelligence, sustainability, resilience, etc.). Maintain a high-quality, accessible data catalogue. Advanced Analytics: Deliver scalable analytics use cases, build self-service analytics tools, and enable data-driven decision-making across key procurement programs. Tool Integration & Automation: Improve and integrate digital tools into the 7-step strategic sourcing process. Enhance the Buyers Console as the central hub for digital tools and services. Culture & Capability Building: Lead digital adoption programs, deliver training (e.g., DigiCon), and drive capability building across the procurement community. 2. Procurement GPT Program Collaborate closely with the Data & AI Innovation team on advanced AI use cases. Manage the transition of innovations into mainstream adoption and support scaled implementation. Key Stakeholders Procurement Leadership Team (UPLT) Head of Strategy & Insights Global Buyer Community UniOps External technology and AI partners Leadership Competencies Strong stakeholder management across complex, matrixed environments Expertise in change management and adoption strategies Skilled in agile project and program management Passion for digital innovation, transformation, and continuous improvement Required Experience Minimum 5 years experience in Unilever or similar FMCG environment Proven experience in digital transformation, analytics, or change leadership roles Track record of delivering strategic, cross-regional initiatives Ability to work in diverse, cross-functional, and global teams

Position: Engineer Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 2 4 years Qualification: B.E. in Mechanical / Electrical / Civil Engineering Job Purpose To manage end-to-end procurement activities including purchasing, vendor management, logistics coordination, stores management, and inventory control. The role involves ensuring timely availability of materials and services, maintaining cost efficiency, and adhering to organizational policies and compliance standards. Key Responsibilities Procurement Operations: Handle complete procurement lifecycle: from raising enquiries, quotation analysis, technical/commercial evaluation, vendor finalization, negotiation, and issuing purchase orders (POs). Streamline and manage procurement processes for raw materials, engineering goods, consumables, chemicals, spares, packaging materials, capital goods, etc. Ensure timely procurement of materials and services as per project schedules. Maintain updated procurement records, including vendor documentation, purchase history, and price trends. Review and follow up on stock levels to maintain optimal inventory. Conduct regular market research to identify alternative suppliers, materials, and cost-saving opportunities. Vendor & Supplier Management: Build and maintain strong supplier/contractor relationships to ensure smooth and transparent business transactions. Continuously assess vendor performance on delivery, cost, and quality parameters. Lead vendor development initiatives to onboard capable suppliers in line with project and quality requirements. Obtain feedback on supplied goods/services and resolve any discrepancies through corrective or preventive measures. Logistics & Stores Coordination: Oversee logistics for inbound and outbound material movement (domestic and international), including all import/export documentation and statutory requirements. Coordinate inter/intra-state and international shipments to ensure timely delivery. Support stores and warehouse teams for efficient inventory management, material retrieval, and proper storage mechanisms. Cost & Compliance: Drive cost optimization through strategic sourcing, negotiation, and alternative procurement methods. Ensure procurement operations align with ISO compliance and internal control standards. Collaborate with compliance teams to generate and track all reports related to POs and procurement processes. Actively participate in the procurement budgeting process and contribute to cost tracking and forecasting. Cross-Functional Collaboration: Coordinate with project, engineering, and other internal departments to assess material requirements and specifications. Attend and conduct negotiation and project discussion meetings with cross-functional stakeholders. Team & Performance Management: Set goals for subordinates and monitor performance regularly. Mentor and guide team members for professional development and process improvement. Promote a collaborative, efficient, and accountable team culture. Preferred Candidate Profile Bachelor s degree in Mechanical, Electrical, or Civil Engineering. 2 4 years of experience in procurement, supply chain, or sourcing roles, preferably in a project-based or engineering organization. Solid understanding of supply chain processes, vendor management, inventory control, and logistics. Excellent negotiation, analytical, and communication skills. Proficiency in MS Office, ERP systems, and procurement software. Knowledge of Indian taxation, import/export processes, and ISO standards. Strong attention to detail, time management, and problem-solving ability. Qualification : B.E. in Mechanical / Electrical / Civil Engineering

Position: Sr. Manager Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 10+ years Qualification: B.E. Civil / Mechanical Job Purpose To lead the procurement function by managing end-to-end sourcing, vendor relationships, cost optimization, and supply chain compliance to ensure the timely and cost-effective availability of materials and services for project and business operations. Key Responsibilities Procurement Operations Manage the full procurement cycle: vendor identification, quotation analysis, commercial/technical negotiation, and purchase order issuance. Ensure timely and cost-efficient procurement of materials, equipment, and services. Oversee logistics and stores functions to ensure smooth material movement and inventory control. Strategic Sourcing & Cost Optimization Drive cost-saving initiatives through strategic sourcing and supplier consolidation. Identify alternate vendors and materials to reduce costs without compromising on quality or timelines. Monitor procurement trends, pricing benchmarks, and market developments. Vendor & Supplier Management Develop and maintain strong, collaborative relationships with key suppliers and vendors. Monitor supplier performance in terms of delivery timelines, quality, and service levels. Lead vendor development initiatives to build a robust and reliable supplier base. Conduct regular vendor review and negotiation meetings to ensure continuous improvement. Cross-Functional Coordination Collaborate with project, engineering, and operations teams to forecast and fulfill material requirements. Resolve disputes or discrepancies related to material quality, delivery schedules, or invoicing. Support compliance with all internal procurement policies, processes, and ISO standards. Regulatory & Documentation Compliance Manage import/export processes and ensure compliance with all regulatory documentation and statutory requirements. Maintain accurate procurement records, contracts, and reports for internal audits and performance tracking. Leadership & Team Development Lead, mentor, and guide the procurement team; define clear goals and KPIs. Encourage a culture of accountability, efficiency, and continuous improvement within the team. Provide coaching and training to enhance the team s capabilities in sourcing, negotiation, and vendor management. Preferred Candidate Profile Bachelor's degree in Civil or Mechanical Engineering. Minimum of 10 years of experience in procurement, preferably in engineering, construction, infrastructure, or EPC sectors. Proven experience in vendor management, cost optimization, import/export handling, and team leadership. Strong commercial acumen and negotiation skills. Proficiency in ERP systems and MS Office tools. Familiarity with ISO standards and procurement compliance procedures. Qualification : B.E. Civil / Mechanical

Position: General Manager / Senior Regional Manager Business Development (Govt & PSU) Location: Mumbai We are seeking an experienced and results-driven General Manager/Senior Regional Manager to lead and expand Highbar s presence in the Government and PSU sectors. In this role, you will be responsible for driving business development efforts, generating sales, and securing contracts, ensuring Highbar's growth and success in these key sectors. Key Responsibilities: Lead Business Development: Establish and expand Highbar s business footprint within the Government and PSU sectors. Sales & Revenue Generation: Take full ownership of sales efforts to drive revenue growth and achieve "quick-win" results within a short time frame. Identify and Capitalize on Opportunities: Identify new opportunities, build strong relationships with key stakeholders, and nurture existing connections to expand business. Pre-Qualification & Alliances: Work to pre-qualify Highbar for bids using internal capabilities or form strategic alliances with organizations that already possess pre-qualification, strengthening the joint proposition to win orders. Bid Management: Lead the preparation and submission of bids, ensuring timely and competitive submissions. Order Closure & Contract Finalization: Drive efforts to win the order, complete contractual documentation, and ensure the collection of the first payment. Project Handover: Smoothly transition the project to the delivery team, ensuring a seamless execution process. Quick-Win Strategy: Focus on securing quick wins to motivate the organization and establish a strong presence in the sector. Candidate Profile: Education: Graduate (preferably Engineering) with an MBA. Experience: 12+ years in IT sales, with at least 5 years of proven success in IT solution/services sales within the Government/PSU sector. Minimum 2 years in a leadership or managerial role, demonstrating a strong track record of sales and business development success. Extensive network and established relationships with decision-makers within Government/PSU organizations. Proven experience building pre-qualification status through alliances and strong market connections. Behavioral Attributes: Strong drive and self-motivation, with a natural "go-getter" mentality. Highly solution-oriented, with a strategic approach to business development. Passionate about cultivating long-term relationships and establishing trust. Ability to thrive in a fast-paced environment and lead by example. A collaborative team player with strong leadership capabilities. Job Category: Support Function Qualification : Graduate (preferably Engineering) with an MBA.

Position: Senior Manager Marketing (FRP) Department: Sales and Marketing Location: Mumbai Role Overview: We are looking for a seasoned Senior Manager Marketing to lead the marketing and sales efforts for FRP products such as coils, sheets, and foils. The role involves strategizing business growth, expanding market presence, and driving revenue across multiple sectors including automotive, electrical, packaging, and building & construction. Key Responsibilities: Develop and execute comprehensive marketing and sales strategies for FRP products. Identify and pursue new business opportunities, market segments, and customer bases across diverse industries. Build and nurture strong relationships with OEMs, industrial clients, distributors, and export customers. Conduct detailed market analysis, competitor benchmarking, pricing strategy formulation, and demand forecasting. Lead business development activities in both domestic and export markets. Collaborate with production, quality, R&D, and supply chain teams to ensure product quality, customer satisfaction, and timely deliveries. Drive marketing campaigns, participate in industry trade shows, and boost brand visibility. Monitor sales performance against targets, KPIs, and profitability metrics, making data-driven adjustments as needed. Prepare commercial proposals, negotiate contracts, and oversee timely collections. Provide strategic inputs to product development, packaging innovations, and incorporate market feedback for continuous improvement. Qualifications & Skills: Bachelor s degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering). MBA in Marketing or related discipline. Proven experience in marketing and sales within the FRP or related manufacturing sectors. Strong analytical, negotiation, and communication skills. Ability to lead cross-functional teams and manage multiple stakeholder relationships effectively. Qualification : Bachelors degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering).

Job Title: Senior Manager - Sourcing Location: India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border marketplace for specialty chemicals, and our vision is to become the world s largest distributor in this space, powered by tech-first solutions. The $800B global specialty chemicals market is fragmented, facing challenges such as trust issues, long lead times, quality uncertainty, and operational inefficiencies. Elchemy is on a mission to solve these problems, delivering discovery and fulfillment with groundbreaking approaches. In just 20 months of operation, we have expanded to serve 32+ countries, partnered with 100+ suppliers and customers, and raised $7.5M+ from top investors including InfoEdge Ventures, Prime Venture Partners, and industry leaders like Vinati Organics, Laxmi Organics, and Coromandel International. At Elchemy, we believe in building a team of A-players and rockstars. If you're looking to make a real impact in a fast-growing company, join us! Role Overview We are seeking a Senior Manager Sourcing to join our team and oversee the procurement and sourcing of specialty and commodity chemicals. This position is crucial for scaling Elchemy s sourcing operations globally, with a special focus on the Personal Care, Flavors, and Fragrance industries. The ideal candidate will have 4+ years of experience in chemical sourcing and will excel in supplier relationship management, negotiation, and market intelligence. Key Responsibilities ✅ Supplier & Market Network Development Establish a strong supplier network globally, focusing on sourcing both commodity and specialty chemicals from regions such as China and Southeast Asia (SEA). Build long-term, strategic relationships with manufacturing and trading companies to ensure the seamless procurement of materials required for the Personal Care and Flavors/Fragrance industries. ✅ Collaboration with Cross-Functional Teams Work closely with sales and marketing teams to understand their sourcing needs and provide optimal procurement solutions that align with business objectives. Ensure the procurement process is aligned with sales goals, guaranteeing a smooth and efficient supply chain for product development and delivery. ✅ Negotiation & Procurement Optimization Negotiate competitive prices, contracts, and payment terms for both spot and recurring business while maintaining high-quality standards. Manage relationships with suppliers to ensure favorable terms for all sourcing activities. ✅ Supplier Relationship Management Foster strong relationships with internal and external stakeholders, ensuring that sourcing operations run smoothly and efficiently. Maintain regular communication with suppliers to ensure timely procurement, quality assurance, and adherence to contract terms. ✅ Market Intelligence & Trends Analysis Continuously monitor industry trends, supplier landscapes, and market dynamics to identify strategic sourcing opportunities. Maintain an up-to-date market intelligence database, ensuring access to the latest supplier information for fast decision-making. ✅ Quick Turnaround & Efficiency Prioritize quick turnaround times in obtaining competitive quotations and ensure rapid responses to sourcing requests. Expedite decision-making to maintain a fast-paced sourcing cycle, meeting the dynamic needs of the business. Skills & Qualifications 4+ years of experience in chemical sourcing, preferably within a trading/distribution setup. In-depth experience sourcing chemical raw materials for the Personal Care, Flavors, and Fragrance industries. A postgraduate degree in management or a related field is a plus. Strong negotiation and communication skills to build and maintain supplier relationships. Hands-on approach with an action-oriented mindset. Entrepreneurial spirit, with a strong sense of business acumen and an extensive professional network. Passionate commitment to Elchemy s mission and company goals. Impactful Role: Help shape the future of global specialty chemical sourcing in a fast-growing company. Career Growth: At Elchemy, you ll have the opportunity to grow with a company that values innovation and efficiency. World-Class Team: Collaborate with talented professionals from IITs, IIMs, and top multinational companies. Competitive Benefits: Enjoy a comprehensive benefits package, along with the chance to work in a high-energy startup environment. Mission-Driven: Work in a company with a clear mission to solve global industry challenges with technology and innovation. Apply now and be part of a team that is transforming the chemical industry globally!

Job Title: Sr. Manager Export Operations & Supply Chain Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border specialty chemicals marketplace transforming the global specialty chemicals industry. With a focus on technology-driven solutions to solve inefficiencies in cross-border trade, Elchemy has rapidly scaled its operations, serving customers across 32+ countries and raising over $7.5M in funding from top investors. The specialty chemicals market is $800B and growing at a CAGR of 5.7%. However, the industry faces multiple challenges, including lack of transparency, quality uncertainty, and excessive lead times. Elchemy is committed to leveraging technology to address these challenges, ensuring faster, more efficient, and reliable global trade. Join us and be part of a highly ambitious team dedicated to transforming the global specialty chemicals landscape! Role Overview Elchemy is seeking a Sr. Manager, Export Operations & Supply Chain to oversee and optimize our end-to-end supply chain processes. This role will play a critical part in building and maintaining Elchemy s competitive advantage in the cross-border trade industry. Key Responsibilities ✅ Supply Chain Management Oversee all aspects of the supply chain, including documentation, freight forwarding, customs compliance, transportation, warehousing, quality assurance, sample shipments, and customer support. ✅ Vendor Management Build and maintain relationships with vendors such as freight forwarders, CHAs, transporters, warehousing partners, QC laboratories, and shipping lines to ensure smooth operations. ✅ Team Management Manage and lead a supply chain team, ensuring their growth, efficiency, and high performance to meet the company's objectives. ✅ Quality Control and Packaging Ensure robust QA/QC processes and packaging standards to deliver an exceptional customer experience. ✅ Regulatory Compliance Ensure compliance with all relevant regulations and obtain necessary certifications (e.g., AEO, ISO, Status Holder, Factory Stuffing). ✅ Cost Optimization Optimize freight rates and reduce supply chain costs while maintaining high-quality service standards. ✅ Process Improvement & Innovation Continuously drive process improvements and foster a culture of innovation within the supply chain team. ✅ Talent Development Identify, recruit, and develop top talent in the supply chain domain to strengthen the team s capabilities. Skills and Qualifications 6-10 years of experience in supply chain, operations, or logistics, preferably in cross-border trade. Proven track record of managing a team in a dynamic environment. Experience working in a distribution setup with a strong focus on end-to-end supply chain operations. Knowledge of hazardous chemicals logistics is a plus. Proficiency with supply chain software and a willingness to learn and implement new technologies. Experience with US-specific freight forwarding, logistics, customs brokerage, and warehousing is preferred. In-depth understanding of customs tariffs, notifications, circulars, and regulatory compliance rules. Additional Requirements: This role may involve managing team members working night shifts to support US operations. Career Growth: Be part of a rapidly expanding global business in a high-demand industry. Impactful Role: Play a key role in shaping supply chain operations and influencing the company's strategic success. Collaborative Culture: Work with a team of industry experts in a fast-paced, dynamic environment. Competitive Compensation: Enjoy a competitive salary, benefits package, and opportunities for personal and professional development. Apply Now to join Elchemy and become a key player in shaping the future of global specialty chemicals trade!

Manager / Sr. Manager Strategic Alliances Location: Mumbai (could entail travel) No of vacancy: 2 Job Profile: Develop and deepen both existing and new insurer relationships to support the strategic vision of the Group while providing a wide range of choices to the end customer. Understanding customer requirements and providing right and feasible solutions. Build and maintain partnerships with a view to manage the P&L for clients as well as insurance partners. Develop short, medium and long-term strategies to manage performance against sales and profitability targets, coordinating with stakeholders across functions (finance, business, operations & services, technology). Conceptualize and pitch bundling of insurance products with client affiliations to grow and scale the business. Analyse and draw up research to gain expertise on emerging trends in insurance ecosystem and build relationships in the insurance fraternity Publish periodic dashboards and monitoring reports on insurer engagements, trends in the industry and benchmarking with best practices. Candidate Profile: 5 to 10 years of experience in the Insurance ecosystem, having created productive network in the fraternity. Candidate experience in group credit life is a huge plus Entrepreneurial mindset, networking and relationship building are must have competencies. Ability to take initiative, be proactive and work independently to drive results.

Job Title: Assistant Procurement Manager - Homecare Innovations Department: Procurement Profession: Supply Chain Work Location: Mumbai, India Reporting Manager: Procurement Lead Homecare, South Asia About Unilever Unilever is a global company that serves 3.4 billion people across over 190 countries with a diverse range of products. We strive to create brands that improve lives, both for our consumers and the communities we operate in. Our purpose is to brighten everyday life for all, and we work with a deep sense of purpose, collaborating in an environment that supports diversity, equity, inclusion, and belonging. About Procurement Procurement at Unilever is integral to the supply chain, overseeing material and service spend of over 30 billion euros globally, with over 60,000 suppliers. Our role is to bring innovation to meet evolving consumer needs, ensuring responsible procurement practices while delivering financial value. With a focus on "Procurement with Purpose," we aim to purchase responsibly, buy better, and grow with our partners. Main Job Purpose The Assistant Procurement Manager for Homecare Innovations will manage the procurement side of innovations, focusing on product launches and relaunches within the Homecare (Laundry and Household Care) category. You will partner with internal stakeholders, including brand teams, R&D, Supply Chain, and Quality, as well as external suppliers to ensure timely, cost-effective innovation delivery. The role also involves driving savings and supporting the South Asia cost savings target. Key Responsibilities Innovation Management: Lead procurement efforts for Homecare Innovations in India, attending and representing procurement in innovation network meetings. Collaborate with internal and external stakeholders to gather inputs for costing, trials, and launches. Stakeholder Collaboration: Work with suppliers, R&D, global buyers, and other stakeholders to drive the innovation agenda. Ensure connectivity for material trials and product launches. Supplier Relationships: Build and maintain strong relationships with suppliers, ensuring strategic alignment for innovation, savings, and sustainability goals. Forecasting & Business Case Support: Provide material price forecasting to support business case preparation and assist in launching new products. Cross-functional Coordination: Collaborate with various departments such as Brand, R&D, Finance, and Procurement for innovation (re)launches and product renovations. Strategic Updates: Present regular updates to internal stakeholders and flag any issues or concerns regarding innovation processes or suppliers. Supplier Development: Interact with suppliers to develop innovative solutions aligned with Unilever s clean future agenda and ongoing savings initiatives. Project Management: Effectively manage and track innovation projects, holding stakeholders accountable for their roles and ensuring timelines and budgets are adhered to. Challenges Building Effective Relationships: Establishing and maintaining strong relationships with a wide range of internal stakeholders (Brand, Procurement, R&D, Finance, etc.) and external suppliers. Cross-functional Coordination: Navigating different organizational and cultural boundaries to manage diverse project needs without direct hierarchical control. Required Skills & Competencies Educational Background: Minimum a science graduate with 5+ years of experience in product/process development, innovation network management, or procurement within the FMCG sector. Relevant Expertise: Experience in Product/Process Innovation, Supply Chain, or Technology Deployment. Project Management: Strong project management skills with the ability to drive initiatives forward and meet deadlines. Stakeholder Management: Ability to manage a diverse set of internal and external stakeholders, especially suppliers. Analytical & Problem-Solving Skills: Strong ability to analyze situations and create actionable solutions to meet business needs. Excel & PowerPoint Proficiency: Advanced skills in Excel and PowerPoint for reporting and presentations. Influencing Skills: Excellent communication and influencing skills to drive decision-making and change. Experience Requirements 5+ years of relevant work experience in Product/Process or Technology development, Supply Chain/Network management, or a similar role within FMCG. Exposure to Homecare formulations/raw materials is preferred. Travel: Limited travel (~25%). Internal & External Contacts Internal: Procurement teams (Global & Local), Brand teams, R&D, SUIT, Finance, Quality, SEAC External: Suppliers (New & Existing), Procurement/Market Intelligence agencies Reporting Structure Procurement Director South Asia Sr. Procurement Manager - Chemicals HC Assistant Procurement Manager - HC Innovations Diversity & Inclusion Statement Unilever is an Equal Opportunity Employer and values diversity. We encourage applicants from all backgrounds and experiences to apply, and we commit to creating a workplace that is inclusive, supportive, and fair. We do not discriminate based on race, color, religion, gender, sexual orientation, disability, or any other basis protected by applicable law.

Job Title: Sr. Procurement Manager, Logistics (Warehousing), Asia Location: India (Mumbai), Philippines (Manila), Indonesia (Jakarta), Thailand (Bangkok) ABOUT UNILEVER Unilever is a global company serving 3.4 billion people in over 190 countries with our products. We aim to make sustainable living commonplace and believe that doing business the right way drives superior performance. Our people are at the heart of everything we do, and we aim to create a better business and a better world. At Unilever, you ll work in an inclusive, collaborative, and flexible environment that empowers you to shape your career journey. ABOUT PROCUREMENT Procurement at Unilever manages over 30 billion in material and services spend globally with more than 60,000 suppliers. Our Procurement with Purpose vision aims to drive value through sustainable sourcing and competitive buying while responding to changing consumer needs. We are committed to making a positive impact on people and the planet by creating purpose-led partnerships and supplier-led innovation. PURPOSE OF THE JOB As part of Unilever s ambitious goals, this role is responsible for co-creating and executing Procurement Strategies for the Warehousing service portfolio across 12 key markets in Asia. The Sr. Procurement Manager will work closely with country leads to ensure that Unilever remains competitive while delivering world-class service, improving safety and sustainability, and building strong, purpose-led partnerships for warehousing services across the region. KEY ACCOUNTABILITIES Strategy Creation & Execution: Lead the development and implementation of warehousing sourcing strategies across the region, ensuring service excellence, competitive cost structures, and alignment with sustainability and safety goals. Market Requirement Understanding: Collaborate with market leads to understand business requirements, including cost, quality, safety, service levels, and sustainability, translating these into actionable sourcing specifications. Spend Analysis & Benchmarking: Analyze current spend and identify opportunities for cost optimization. Benchmark sourcing specifications, partner base, and cost against market standards. Sourcing Strategy Development: Co-create sourcing strategies to determine optimal suppliers, buying methods, and timelines, ensuring alignment with Unilever's business and sustainability objectives. Tool & Process Optimization: Introduce next-generation tools and processes to optimize sourcing practices and improve efficiency. Team Capability Building: Drive learning and development programs to build team expertise and capabilities. Performance Monitoring: Collaborate with internal teams (e.g., Procurement, Operations Excellence) to monitor performance and lead initiatives that drive continuous improvement. Inclusive Team Environment: Foster a collaborative and inclusive team culture to deliver high-impact results. KEY CONTACTS Internal Stakeholders: Unilever Logistics Procurement and Excellence Teams Unilever Finance Teams Unilever IT Teams External Stakeholders: Warehousing service suppliers TRAVEL Regional Travel: Approximately 20% of the year. SKILLS & COMPETENCIES The ideal candidate should possess the following skills: Analytical Skills: Ability to analyze complex data and drive decisions based on findings. Financial Analysis & Reporting: Proficiency in financial analysis and ability to report effectively. MS Office Proficiency: Expertise in MS Excel, Word, and PowerPoint. Interpersonal & Communication Skills: Strong communication skills to interact effectively with internal and external stakeholders. Language Skills: Fluency in spoken and written English, with proficiency in any Indian language considered an advantage. Procurement Skills (Preferred) Portfolio Strategy Development Negotiation Strategic Supplier Partnerships Digital Sourcing Platforms Knowledge EDUCATION & EXPERIENCE The candidate should have: Bachelor s degree with at least 10 years of experience in Procurement/Supply Chain Management, or Master s degree with specialization in Procurement/Supply Chain and at least 8 years of experience in the relevant field. Additionally, experience in Procurement/Operations of Warehousing Services is essential. DIVERSITY & INCLUSION STATEMENT Unilever is an Equal Opportunity Employer, committed to creating a diverse and inclusive workforce. We believe in offering equal consideration to all applicants, regardless of race, gender, sexual orientation, disability, or any other legally protected characteristic. We are dedicated to ensuring continuous development opportunities for employees of all backgrounds. This role presents an exciting opportunity to shape the future of warehousing procurement in a dynamic and rapidly evolving region. If you are ready to make an impact and drive sustainability, cost-effectiveness, and innovation, this role is for you! Qualification : Bachelors degree with at least 10 years of experience in Procurement/Supply Chain Management

Senior Lead Structural Engineer Location: Mumbai Experience Level: 10 to 15 years Burns & McDonnell is a top-ranked engineering and construction firm where employee ownership is the foundation of our culture. Our Mumbai office supports major global projects, offering a flexible work environment, leadership opportunities, and advanced technical training. Our team members thrive in a collaborative setting, working on high-impact projects across renewables, refining, petrochemical, midstream, and logistics. With a proven track record in delivering complex engineering solutions, our department is known for its expertise, technical maturity, and innovation. Role Summary As a Senior Lead Structural Engineer, you will be responsible for ensuring the safety, performance, and compliance of structural systems while delivering high-quality results within budget and timelines. In this role, you will: Act as a technical authority and mentor team members. Collaborate with multidisciplinary teams, clients, and stakeholders. Drive innovative solutions for complex structural engineering challenges. You will be working within an accomplished department that consistently achieves world-class results. Key Responsibilities Project Leadership & Team Management Lead a team of engineers and designers on projects. Schedule and monitor work plans to align with contract requirements. Support the Department Manager in hiring project resources. Supervise and coordinate all CSA (Civil, Structural, and Architectural) activities for large-scale projects. Technical Execution & Engineering Excellence Review & coordinate technical documents from other disciplines, customers, and outside agencies. Interpret and apply industry codes and standards (e.g., IBC, AISC, ACI, ASCE7, PIP). Review geotechnical reports and integrate findings into foundation and civil designs. Conduct constructability reviews in collaboration with the USA team. Participate in technical discussions with clients and suppliers to ensure alignment. Develop and track project work schedules. Quality Control & Compliance Ensure compliance with Project Quality Plans and industry best practices. Review fabrication drawings and conduct site visits (fabrication shops, construction sites, and U.S. offices) to enhance collaboration. Identify and recommend process improvements for efficient project execution. What Makes You a Great Fit Leadership & Communication: Ability to mentor teams and foster collaboration. Strong Ethical Standards: Acts in the company s best interest and ensures compliance. Self-Starter & Adaptability: Thrives in dynamic environments with evolving priorities. Ownership Culture: Embraces employee ownership, diversity, and inclusivity. Results-Driven Mindset: Motivated by our bonus-incentive compensation model, rewarding top performance. Qualifications & Skills Education & Experience Bachelor s in Civil Engineering or Master s in Structural Engineering. 10-15 years of structural engineering experience, preferably in EPC (Engineering, Procurement, and Construction) projects. Technical Expertise Strong knowledge of engineering techniques and industry codes (e.g., IBC, AISC, ACI, ASCE7, PIP). Proficiency with structural software tools (e.g., RISA, STAAD). Problem-solving skills with the ability to manage large-scale projects. Fluent in English (written & spoken), with experience in U.S.-based projects. Career Growth Plan At Burns & McDonnell, you have the freedom to choose your growth path whether as a Subject Matter Expert or a Section Manager, depending on your goals. With our employee-owned structure, you truly have a stake in our collective success. Through diverse project experiences, you can build a rewarding career with both technical depth and long-term leadership opportunities. We Offer: Flexible work schedules A holistic benefits package A culture that values innovation, teamwork, and individual contributions Join us and shape the future of structural engineering! Qualification : Bachelors in Civil Engineering or Masters in Structural Engineering.

Description Business Manager Next Tier Business, Joints Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people. Every day, more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity. J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients, and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery. Position Title: Sr. Business Manager Next Tier Business, Joints & Digital Surgery Role Type: Individual Contributor Department Name / Franchise: Orthopedics Joints Sector: MD Position Location: Mumbai Reports to (Title): Associate Sales Director, Orthopedics Joints Role Overview: Responsible for establishing relationships with customers and for developing the business for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, growing into new territories, and establishing a new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge of the products and a good understanding of other J&J products and service offerings. Has insights of customer's needs and sharpened knowledge of market trends. Through effective leadership, encourages, leads, directs, motivates, coaches and develops employees to achieve/exceed sales target. Works with all levels of customers, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier. Business Overview: Responsible for Managing Orthopedics Joints in Next Tier ( Tier 4/5 Cities) Product Overview Orthopedics Joints range of products Customer Segmentation: All orthopedic surgeons in Next Tier ( Tier 4/5 Cities) Illustrative Responsibilities: Business Financial Results Deliver the assigned Business plan for the Next Tier ( Tier 4/5 Cities) Business Achieve Monthly / Quarterly / Annual Business Plan Understand market potential, and set direction, strategies and plans to expand the market and realize market potential. Analyze sales reports to proactively seek opportunities and at-risk, re-prioritize resources to maximize sales opportunities. Establish a monitoring system to ensure delivery of sales plan on volume, price and value objectives for products. Identify key markets and ensuring coverage and resourcing of the same adequately. Meet the AR / DSO target and manage account receivables as per the company policy. The role would also entail relevant knowledge of channel management and how to build a strong primary and secondary channel. Territory Management In-depth understanding of current and future customers needs and translate them into sales opportunities. Guide in expansion of new geographies and markets. Ensuring adherence to KPIs of working on day to day basis by the team and driving efficiencies in terms of coverage to ensure best business outcomes. Drive market environment base on a thorough knowledge of competitor's structure, culture, personnel, distribution, capabilities, and weakness, as well as customer preferences for competitive products and services Should have exposure in conceptualization, implementation, and monitoring of channel management processes such as AR, Inventory, return on investment and overall channel health. Conduct SWOT analysis for the territory responsible. Based on results of SWOT analysis, set direction, strategies and plans for the region to achieve dept/functional goals; communicate plans and gain consensus on the plans from the team and related sales/marketing groups Drive marketing campaigns with effect and share market insights with the marketing team. Core member of the leadership team to create a strategic roadmap for the business. Coach supervisor/individual contributor to develop: An effective and efficient territory account coverage plan and customer call plans Conduct regular reviews with team as a basis for challenging and improving both short and long term strategies and action plans Demonstrates expert knowledge of sales process and specialist selling skills to make an effective sales call, to guide others and to improve the current selling process Strong grasp of internal organization (J&J) resources, priorities, and needs, relating to the business operations and achievement of plans Customer Satisfaction Develop and maintain strong relationships with various levels of customers and drive high levels of customer satisfaction. Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes. Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty. Design innovative customer support services including E-initiatives and optimal use of company valuable services. Set up appropriate systems, e.g., regular meetings with customers to obtain their feedback and supervise customer perceptions and use feedback to improve performance. Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction. Ensure appropriate problem-solving strategies are used by the sales team when dealing with product or service difficulties. Internal Business Processes...